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    hrmgoregaon
    The candidate seeks a career in a hi-tech, challenging environment and has over 8 years of experience in hotel front office operations. They currently work as Duty Manager at Fariyas Hotel Mumbai, overseeing front office functions and staff. Previous roles include Front Office Executive roles at Ramada Plaza Palm Grove Hotel Juhu Mumbai and Ramee Guestline Hotel Dadar, Mumbai. The candidate has a Bachelor's degree in Hospitality and Hotel Administration and certificates in employee appreciation from previous roles.

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    Objective

    Uploaded by

    hrmgoregaon
    23 views6 pages
    The candidate seeks a career in a hi-tech, challenging environment and has over 8 years of experience in hotel front office operations. They currently work as Duty Manager at Fariyas Hotel Mumbai, overseeing front office functions and staff. Previous roles include Front Office Executive roles at Ramada Plaza Palm Grove Hotel Juhu Mumbai and Ramee Guestline Hotel Dadar, Mumbai. The candidate has a Bachelor's degree in Hospitality and Hotel Administration and certificates in employee appreciation from previous roles.

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    The candidate seeks a career in a hi-tech, challenging environment and has over 8 years of experience in hotel front office operations. They currently work as Duty Manager at Fariyas Hotel Mumbai, overseeing front office functions and staff. Previous roles include Front Office Executive roles at Ramada Plaza Palm Grove Hotel Juhu Mumbai and Ramee Guestline Hotel Dadar, Mumbai. The candidate has a Bachelor's degree in Hospitality and Hotel Administration and certificates in employee appreciation from previous roles.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    23 views6 pages

    Objective

    Uploaded by

    hrmgoregaon
    The candidate seeks a career in a hi-tech, challenging environment and has over 8 years of experience in hotel front office operations. They currently work as Duty Manager at Fariyas Hotel Mumbai, overseeing front office functions and staff. Previous roles include Front Office Executive roles at Ramada Plaza Palm Grove Hotel Juhu Mumbai and Ramee Guestline Hotel Dadar, Mumbai. The candidate has a Bachelor's degree in Hospitality and Hotel Administration and certificates in employee appreciation from previous roles.

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    Objective

    Intend to build a career with leading corporate of hi-tech environment with committed &
    dedicated people, which will help me to explore myself fully and realize my potential. Willing to work as
    a key player in challenging & creative environment.
    Work Experience

    Fariyas Hotel Mumbai, Colaba

    Position: Duty Manager

    From: 20 July 2022 Till Date

    Job Profile:

    Position Summary: Mainly responsible to ensure that front office shift run efficiently, providing
    outstanding guest service, assisting all front office staff and maintaining a clam, professional
    environment at all times. Supervises and assign duty roster for front office attendant, bell counter.

     Checks cleanliness of the lobby and public areas, lights and as well as front office staff in proper
    and orderly appearance and behaviour.
     Checks on registration cards of arriving guest and ensures all information should be filled on
    each cards by executive or by guest.
     Assist in sending guest messages.
     Gives the instructions to the night shift, during the high occupancy periods, regarding: walk in
    guest and release room blocked because of non-show.
     Assists in handling room door lock problems.
     Co-ordinates with all the department concerned in order to maintain front office function
    properly
     Handles guest complaints and other related problem and reports on the duty manager log book
     Assists reception, cashier, reservation during they are busy.
     Answer guest inquires, handles complaints and attend to the needs of the guest.
     Approves and Sign for allowances voucher, paid out voucher. As required by Front Office
    Cashier.
     Authorises charges to be made for late departure and/or compliment on them.
     Promotes and Maintains good public relations.
     Motivates and maintains good staff relations.
     Maintains and be guided of hotel policy on credit/lost and found hotel guest properties.
     To responsible for front office operation during the absence of front office Manager.
     To discuss all matters that needed to follow up with the next shift.
     Conducts and ensures the neat of appearance of front office attendant as well as correct
    attitude and behaviour, discusses problem that encountered on this point with front office
    manager.
     Briefing sessions daily.

    Ramada Plaza by Wyndham Palm Grove Hotel Juhu Mumbai.

    Position: Front Office Executive

    From: 25 April 2016 till July 15, 2022

    Job Profile:

     Process all guest check ins , verifying guest identity, form of payment ,assign room, and
    activating /issuing room key .
     Set up accurate accounts for each guest according to their requirement
     Secure payment prior to issuing room key, verify/adjust billing.
     Compile and review daily reports/logs/contingency lists.
     Process all guest check outs activities, all payment types, vouchers, paid out and charges.
     Balance and drop receipts .Count and secure bank at beginning and end of shift.
     Coordinated special billing arrangements and requests
     Experience in cash handling
     Trained subordinates and conducted briefing sessions daily
     Prepared the Standard Operating Manual for Guest Profile Update Report
     Handled guest complaints and requests in a professional manner.
     Coordinated group arrivals and departures in a timely fashion
     Prepared night audit, daily occupancy and variance reports
     Arranged accommodations in overbooked situations
     Managed multiple phone lines while attending to guest issues
     Reviewed daily listings of reservations to look for and correct booking errors.
     Ability to multitask in a busy & stressful environment.
     Excellent problem solving ability.
     Knowledge of hotel booking engine also come under ids any channel manager like
    staah,synxis,online travel agent like agoda,booking.com,make my trip
     Positive attitude and good communication skills
     Handling IDS software.

    Credentials

     Achieved Certificate of Appreciation for Executive of the Year at Ramada Plaza Palm Grove Hotel
    Ramee Guest line Hotel-Dadar, Mumbai

    Potions: Front office Associate

    From: 11 Sept 2014 till 18 March 2016

    Job Profile

     Responsible for the daily operation of the information desk


     Good working knowledge of current and upcoming events
     Issue keys, give out campus directions, and welcome guests to the union
     Greetings, phone calls, and expedient customer response
     Efficient check in process and guest information amendment
     The guest room inspection checklist producer

     Handling guest queries and complaints


     Communication of messages, receiving phone calls, transferring calls, using judgment calls
    regarding nature of business and urgency of situation.
     Data entry duties depending on the task set.

    Credentials:

     Achieved Certificate of Appreciation for employee of the month at Ramee Guestline Hotel Dadar

    INDUSTRIAL TRANING:

    Worked as an Industrial Trainee at the The Leela Kempinski Mumbai, for 17 weeks, in Food & Beverage,
    Housekeeping, Food Production, Front Office departments. Duration 31st May, 2012 to 30th September,
    2012.

    Educations

     National council for Hotel Management And Catering Technology (Ministry of Tourism
    Government of India) Bachelor of Science (Hospitality and Hotel Administration) from Institute
    of Hotel Management, Catering Technology and Applied Nutrition, Goa Year 2014 with overall
    percentage of marks 62.31%
     Higher Secondary Certificate form Chetana’s Junior Collage of Commerce in the year2011 with
    57.17% (Maharashtra State Board of Higher Secondary Education)
     Successfully completed Secondary School Certificate from Cardinal Gracias High School in the
    year 2009 with 54.76% (Maharashtra State Board of Higher Secondary Education)

    Core Qualification:-

    • Familiar with all MS Office applications including Word and Excel


    • Maharashtra State Certificate in Information technology (MS-CIT)

    I hereby confirm that all the above stated facts are true to the best of my knowledge and belief would
    you like further references please do not hesitate to bring it to my knowledge.

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