This document contains frequently asked questions (FAQs) about ShipRight FDA2 software from Lloyd's Register. It includes answers to questions about installation issues, such as permissions needed to run the software. It also addresses runtime issues, such as error messages received when starting the software, opening projects, or running solvers. The answers provide solutions like upgrading security components, editing the registry, or shortening long directory paths. The FAQs are intended to help users and support staff troubleshoot common problems when using the ShipRight FDA2 software.
This document contains frequently asked questions (FAQs) about ShipRight FDA2 software from Lloyd's Register. It includes answers to questions about installation issues, such as permissions needed to run the software. It also addresses runtime issues, such as error messages received when starting the software, opening projects, or running solvers. The answers provide solutions like upgrading security components, editing the registry, or shortening long directory paths. The FAQs are intended to help users and support staff troubleshoot common problems when using the ShipRight FDA2 software.
This document contains frequently asked questions (FAQs) about ShipRight FDA2 software from Lloyd's Register. It includes answers to questions about installation issues, such as permissions needed to run the software. It also addresses runtime issues, such as error messages received when starting the software, opening projects, or running solvers. The answers provide solutions like upgrading security components, editing the registry, or shortening long directory paths. The FAQs are intended to help users and support staff troubleshoot common problems when using the ShipRight FDA2 software.
This document contains frequently asked questions (FAQs) about ShipRight FDA2 software from Lloyd's Register. It includes answers to questions about installation issues, such as permissions needed to run the software. It also addresses runtime issues, such as error messages received when starting the software, opening projects, or running solvers. The answers provide solutions like upgrading security components, editing the registry, or shortening long directory paths. The FAQs are intended to help users and support staff troubleshoot common problems when using the ShipRight FDA2 software.
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Lloyds Register
ShipRight FDA2
ShipRight FDA2 version 2.5 Frequently Asked Questions
Product: ShipRight FDA Level 2 Report: Frequently Asked Questions
Document Version 1.01 created on 5-Dec-05 Lloyds Register
Lloyds Register
ShipRight FDA2 Frequently Asked Questions
Using the Report This report contains the frequently asked questions asked by users to the ShipRight FDA level 2 software support team. Please read this document first before contacting Software support
Disclaimer Lloyd's Register, its affiliates and subsidiaries and their respective officers, employees or agents are, individually and collectively, referred to in this clause as the Lloyd's Register Group. The Lloyds Register Group assumes no responsibility and shall not be liable to any person for any loss, damage or expense caused by reliance on the information or advice in this document or howsoever provided, unless that person has signed a contract with the relevant Lloyds Register Group entity for the provision of this information or advice and in that case any responsibility or liability is exclusively on the terms and conditions set out in that contract. Page 2 of 11 Document Version 1.01created on 05/12/2005 Lloyd's Register
Lloyds Register
ShipRight FDA2 Frequently Asked Questions
Document History Version 1.0 1.01
Date 05/12/05 05/12/05
Description Initial Document formatted to Lloyd's Register standard. Correction of minor typographic errors
Aims and Intentions
This document is to act as an aide memoir for user and software support to assist them in using the ShipRight FDA2 software product. It should be the first port of call for anyone with a problem using ShipRight FDA2 software
Audience The intended audience for this document are o o User of ShipRight FDA2 software Software support teams for ShipRight FDA2 software
Document Version 1.01 created on 05/12/2005 Lloyds Register
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Lloyds Register
ShipRight FDA2 Frequently Asked Questions
Conventions The following standard conventions are used in the Lloyds Register documentation:
Symbol
What it highlights Hints and tips and recommended methods
Where to go for help or additional information
Important information
Critical information
Mouse Click Click on Double-click Right-click Drag
Action Use the primary mouse button. Normally this will be the left button unless you have chosen to switch your mouse to left-hand mode. Point the cursor pointer at the item you wish to select and click the primary mouse button. Click twice in quick succession on the item you wish to open. Click the right-hand mouse button if using the standard mouse set-up. If left-handed use the other mouse button. Holding down the primary mouse button, move the mouse so that the selected item moves to another position in the window. Release the mouse button to complete the move.
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Document Version 1.01created on 05/12/2005 Lloyd's Register
Lloyds Register
ShipRight FDA2 Frequently Asked Questions
Document Version 1.01 created on 05/12/2005 Lloyds Register
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Lloyds Register
ShipRight FDA2 Frequently Asked Questions
Table of Contents 1 1.1
Installation Issues......................................................................................7 Question: Installing the software ....................................................................... 7
When Starting FDA2.......................................................................................... 8 After entering the registration information.......................................................... 8 After logging in................................................................................................... 8 When I start the software .................................................................................. 9 I have logged in ................................................................................................. 9 I have started the software .............................................................................. 10 I have opened a project and ............................................................................ 10 When I try to run .............................................................................................. 11
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Document Version 1.01created on 05/12/2005 Lloyd's Register
Lloyds Register
ShipRight FDA2 Frequently Asked Questions
1 1.1
Installation Issues When installing the software When installing the software I get the following error message displayed.
How can I resolve this? Answer - This is not actually an error, but a Notice. It is caused by the installation trying to overwrite a file currently in use by windows. Try closing any open applications and selecting Retry. If the notice persists it is an indication that the file is a system file. Select cancel and continue the installation. At the end of the installation, re-boot your machine. Windows will write the file to the appropriate place when re-starting.
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Lloyds Register
ShipRight FDA2 Frequently Asked Questions
2 2.1
Runtime Issues When starting FDA2 When starting FDA2 for the first time I get the following dialogue.
I enter some information in the Location field but get an error and the software will not start Answer- This is due to the user having restricted permissions. The user must have at least Power User rights. However, the registry merge file fda_register_hq.reg can solve this issue and bypass this screen if that does not fix the issue.
2.2
After entering the registration information
After entering the registration information I am seeing a login screen. What are the username/password I should use? Answer- Username and password are both admin (without the quotes)
2.3
After logging in After logging in I get the following error message, and the software terminates. What can I do?
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Document Version 1.01created on 05/12/2005 Lloyd's Register
Lloyds Register
ShipRight FDA2 Frequently Asked Questions
Answer- Again this is due to the user having restricted permissions. The user must have at least Power User rights.
2.4
When I start the software
When I start the software I see a message saying it is a demonstration version of the software, but I have registered with Lloyd's Register/I am using an LR build machine. Why is this? Answer- The software uses a security dll to detect if the software is registered/an LR build machine, thus providing full functionality. If an older version of the dll is being used it will report back that the software is not registered. Upgrade to the new version of the security dll by running the provided setup LR_Security setup v1.0.0.2.exe.
2.5
I have logged in I have logged in and see the following error message (in fact it appears twice!)
This is followed by another error message as below.
What do they mean? Answer- The first message (which appears twice) is a warning that the Ole server required to perform some GUI activities throughout the software has failed to initialise or store its values in the registry. Again this is due to the user having restricted permissions. Running the registry merge file FDA_OLE2.reg can solve this issue.
Document Version 1.01 created on 05/12/2005 Lloyds Register
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Lloyds Register
ShipRight FDA2 Frequently Asked Questions 2.6 I have started the software I have started the software and am trying to open a project. However when click the open button I get the following Dialogue and I know that there are projects available. Why are they not showing?
Answer- The software cannot read from compressed drives/directories. Uncompress any directories containing FDA projects and the software will see them.
2.7
I have opened a project and
I have opened a project and am in the Project Manager. However when I click on any of the steps NOTHING happens. Also when I try to open the Stiffener or End Connection databases I get the following error message. How can I resolve this?
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Document Version 1.01created on 05/12/2005 Lloyd's Register
Lloyds Register
ShipRight FDA2 Frequently Asked Questions
Answer- This is due to one of the controls used in the software (CSText32.ocx) not being Windows XP SP2 compatible. Close FDA and run the provided setup program FDAXPSP2_Setup.exe. Restart the software and the wizards will now be available.
2.8
When I try to run
When I try to run the main Short Term & Long Term Fatigue Computation solver, I get the following error messages. Why will it not run?
Answer- The solver will only accept a path to the project up to a maximum of 128 characters. Shorten the project directory to 15 characters or less. The solver should now run properly. Alternatively store your RootFDA directory in the root of the C drive, rather than the suggested C:\Program Files\Lloyd's Register of Shipping\ShipRight FDA\RootFDA
When the solver is instantiated the spaces in the path name are converted to %20 so any spaces in a path actually count as 3 characters)
Document Version 1.01 created on 05/12/2005 Lloyds Register
