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BUSINESS INFORMATION SYSTEMS.

Group 02
Umayanga attanayake-KD/HDCSE/CMU/53/11
Deshan rajapaksha-KD/HDCSE/CMU/53/14
Himaya indranayake-KD/HDCSE/CMU/53/08
GAMODH CITADEL RESORT.
 Gamodh Citadel Resort Anuradhapura.
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Gamodh citadel resort is a three-star resort situated in Anuradhapura. This
comprises of a dinner lobby, meeting corridor, feasting, pool, clothing, library, web
offices, bikes for recruit to ride in Anuradhapura region, stopping and with a
wonderful nursery. Gamodh citadel resort is situated in Anuradhapura, bodering
ancient temples.

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...
Organization Structure...
 Owner (Managing
Director)
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General Manager

Sales & Accounting Front Kitchen & Housekee

HR IT
Marketing & Finance Office Bakery ping

-Employee’s -Accounts -Business -Front desk -Rooms

-Reservation -Stocks
details -Cashier systems agents -Cleanliness
-Convention -Banquets
-Employee’s -Budgeting -Office -Valet -Maintenance
Service -Restaurant
attendance systems parking -Food & -Florist
-Telephony Beverages -Gardeners
systems
-Computer
networks
 Functional Areas.
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Groups of employees having matching skills are known as

functional areas. For ex-, a company's sales department is a
regular functional area, and the staff around there would all be
centered around selling the organization's products.
Accounting and Finance department Information system
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Decision of system
The choice to help a system helps the business in settling on
choices since it investigates the business information. Choices
made here increment or decrease income. it capacities to advise
the board regarding the potential results of settling on specific
choices.

Cash management system

This system helps track the inflow and surge of money inside the
business. There are numerous prizes in utilizing a sales register.
This administration system assumes a essential part.
 Marketing department
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Marketing department information system

Sales management Functions of information

Marketing management
information system systems in marketing
information system
department
 IT Department Information System
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Transaction processing system

Functions of information
Transaction information
systems in IT Security system
system
Department

In-room technology system

 Front Office information System
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Front office information system

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• The front office is a main part of a hotel. The front office gives data and
fills in as a correspondence center for different offices.

Reservation Functions of information

Registration
systems in front office

Telecommunication
system
 Kitchen Department Information System
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Kitchen department information system

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• This retail chains food varieties and food plans and make the plans of the
food sources. Food plans and fixings from various nations are put away in
this data system. For example, Chinese foods, Indian foods, etc...

Functions of
Kitchen display system Recipe management
information systems in
(KDS) system
kitchen department

Electronic point of sales

system (EPOS)
 Housekeeping department
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Housekeeping department information system

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• This data system smoothed out the exhibition of the housekeeping and
subsequently improve administration quality. that is, here stores maid's s
works time, servant's s work environment, and their duties.
Gather every requests made by the
visitor.

Gathering work reports from staff.

Functions of housekeeping Housekeeping control
information system system Gathering registration room number
and refreshing it to the floor chief.

Keeping up different records of

structures and registers.
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Advantages Disadvantages
Speeding up the reservation process by proper preparing for the staff required,
manage hotel inventory efficiently and Otherwise staff may not get awaited
productively advantages from the system.

Wipe out human blunders, for example, CRS measure numerous exchanges and
booking similar room by different visitors such regions are much of the time focused
and entering a period erroneously. by programmers and aggressors

Cut down the upfront expenses for the .

system by offer compensation as
indicated by there reservations booked.
Produce reports, payrolls, and examine
the information that important for the
business development.
 Problems in Departments..
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Issues in HR Department

• Selecting skilled employees

• Health and security issues

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Issues in IT Department

• Security threats

• They have an IT division, their site isn't visualy engaging, portable well
disposed, and not responsive which is a significant disadvantage.
 IS-Information Systems Suggest as Solution for
Problems in Current System according to
Current Trends in the Hospitality Industry.

01. SCMS -Supply chain management system for kitchen stores.

02. Production management system for the main kitchen, pastry kitchen, and the restaurant.

03. Customer care system for guest relation desk and telephone operating area in front
office.

04. Central reservation system including all requirements of guests.

05. ERPS – Enterprise Resource Planning System for HR department.

06. Online ordering system.

07. Use of mobile applications.
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Supply chain management system - SCMS

We can present inventory network the executives for the kitchen store to
deal with the relationship with providers.
• Vegetable Suppliers
• Fruit Suppliers
• Oil Suppliers [14]

• Kitchen Equipment Suppliers... Etc.)

 18 Production management system - PMS

• Food waste is a typical issue in each inn. Most importantly, we should

consider food waste in the hotel each month or week.
• production management system can be presented for the fundamental
kitchen, cake kitchen, café and bar to think about food creation details.
• There is a latest thing in the advertising division of high evaluated hotels,
in weekly or monthly hotel gives different advancements for visitor
drawing in reason.
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Customer care system – CCS

Effectively the hotel has a visitor connection work area to deal with clients and give data.
The visitor connection official is accountable for the visitor connection work area. It is
somewhat difficult to deal with the input from each visitor through the current manual
system. In this manner, the arrangement is an online system for client dealing with. In an
online systen we ought to incorporate all essential subtleties into the client dealing with IS
(CSS)
20 • Not just that, these days visitors strongly suggest delightful just as good
food sources. Consequently, always we need to demonstrate the feast is
amazing with all characteristics through showing a feeding table on the
online interface for every food with fixings.

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 Central reservation system – CRS.
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As of now, Gamodh citadel resort has an online reservation system. In any case, it has a great
deal of defects. Accordingly, we should refresh the current reservation system by fixing each
one of those defects. we can make the authority site of the hotel with insights regarding more
offices in the inn and photos of regular nursery, pool... and so forth and furthermore, we
should offer limits and more proposals for VIP visitors and fulfill them. The primary concern
is we should utilize straightforward English for the site and two more different dialects also.

We can give a reasonable guide including the area of the Gamodh fortification retreat.
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A typical issue in the hotel business is there are an excessive number of

hotels in the field. Thusly, it's serious for making due in this industry. We
can propose the best answer for important issue. There is a latest thing call
Search engine optimization – SEO
 Enterprise Resource Planning System – ERPS
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In spite of the fact that Gamodh citadel resort as of now has a HR the
executives system there is a lot of issues. In this way, the best
arrangement is ERPS
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 Online ordering system
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• The best latest thing is Making and selling food packages without
discarding extra food at the café. Not just that, the latest thing of
numerous cafés these days is the utilization of internet requesting
systems cooperating with online food conveyance stages, for
example, "Uber Eats" and "Pick Me" . This empowers clients to
arrange their food at any spot and whenever
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25 Mobile Applications.

• The replacement of online applications in the utilization of

portable applications is another pattern that can be seen today.
This is useful because it informs clients immediately about
updates, It's quicker, utilizes gadget highlights for ease of use,
builds efficiency and cost decrease. Basically everything that
should be possible through the authority site of the lodging
should be possible utilizing versatile applications.

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 Solution systems discussing with classifications of information
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TPS –Transmission processing system - utilized by lower-level workers for

hotel appointments, buying orders, receipts, time cards, solicitations, and
finance checks in the hotel.
MIS –Management information system - utilized by middle level
administration for dealing with the arranging, dynamic and the board of the
hotel and furthermore gives item data.
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DSS - Decision support system - utilized by the executives for gathering

information and data together
ESS – Executive support system- utilized by Top administration level for
offering admittance to key internal and external information
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