FREQUENTLY ASKED QUESTIONS (FAQ)

ON
UNIFI PLUS BOX

NO QUESTIONS ANSWER

unifi PLUS BOX GENERAL INFO

1. What is unifi Plus  unifi Plus Box is unifi TV’s media box (Android TV Box) which
Box? can be connected via WiFi, introduced to maximise the
viewing experience of our unifi customers.

 unifi Plus Box comes with the following features:

 Direct access to contents from unifi TV and unifi content
partners.
 An interactive and immersing viewing experience.
 Enjoy your content in full High Definition (HD).
 Use Google Assistant on your remote control.
 Cast Content from your smart devices to your unifi Plus
Box.

2. What is the  The technical specs of the unifi Plus Box are as below:
technical specs
of the unifi Plus  Processor: Quad-core
Box?  GPU: OpenGL ES 2.0
 RAM: 2GB DDR4
 Flash: 8GB eMMC
 System: Android TV 10.

3. What are the  Your unifi Plus Box comes with our partners’ streaming apps
streaming apps such as Lionsgate Play, Viu, TVBAnywhere+, iQiyi, Simply
available in unifi South, ZEE5, BBC Player, Amazon Prime and more to come!
Plus Box?
 For the latest app offerings and info, visit our website at
www.unifi.com.my/tv

4. Can I watch  The access to Netflix app on unifi Plus Box is currently not
Netflix on unifi available.
Plus Box?
5. What are the  The unifi Plus Box supports up to 4K2K, MPEG-2/ MPEG4/
video formats VP8/ VP9/ H.264/ H.265 video formats.
that unifi Plus
Box supports?

6. How can I get the  unifi Plus Box comes with unifi Home plans. For the latest
unifi Plus Box? offerings, kindly visit www.unifi.com.my

 Customers who subscribe to bundled plans without unifi TV

Pack can add on:

i) RM60/month for Ultimate Pack with unifi Plus Box.

ii) RM30/month for VAR Pack with unifi Plus Box

 However, if you are already subscribing to any of the unifi TV

Pack, you have an option to add on unifi Plus Box.

 Details are as per below table:

Add On Description Price Contract

i) Ultimate Enjoy all RM60 24 months

pack with unifi channels via monthly
Plus Box unifi Plus Box

ii) VAR+ Pack Select Aneka RM30 24 months

with unifi Plus or Varnam or monthly
Box Ruby pack

unifi Plus Box Multi room RM20 for 24 24 months

entertainment months
with
additional
unifi Plus Box

7. Where can I get  Customers can subscribe to unifi Home plan from any TMpoint
this unifi Plus outlets, Reseller, TM Authorised Dealer,
Box? TM Staff, TM Sales Centre (TMSC) or visit www.unifi.com.my

 unifi Plus Box Add-on subscription is available via:

a) TMpoint
b) TM Authorised Dealer
c) TMSC
d) unifi portal - www.unifi.com.my
e) myunifi app - download from AppStore on iOS, Google
PlayStore on Android and AppGallery on Huawei.

 However, unifi Plus Box Add-on subscription is not available

via Reseller.
8. What are the  For best streaming quality, we recommend a minimum
minimum broadband speed of 30Mbps.
required internet
speed for me to  To ensure better user experience, we recommend you to
run the unifi Plus subscribe to unifi 300Mbps plan. To subscribe to the plan,
Box? please visit https://unifi.com.my

9. Can I subscribe  We are sorry, you will need to subscribe to unifi Home plan
to unifi Plus Box with unifi TV Pack in order for you to enjoy the unifi Plus Box.
without
subscribing to
unifi TV service?

10. Is there a  Yes, the unifi Plus Box comes with a warranty for a period of
warranty for the 12 months from the date of installation.
unifi Plus Box?
 Please visit https://unifi.com.my/tv/devices/unifi-plus-box for
details of the warranty policy.

11. I am a unifi  Unfortunately, you will need a high-speed broadband

Lite/Streamyx connection to enjoy a good viewing experience with unifi Plus
customer, can I Box. Hence, it is not advisable for you to take up this offering.
also enjoy the
unifi Plus Box?

NEW UNIFI PLUS BOX

(Note: The service offerings, terms & condition will be the same as unifi Plus Box)

12. What is the NEW  New unifi Plus Box is unifi TV’s latest media box (Android TV
unifi Plus Box? Box), which supports both WiFi and IPTV connectivity
introduced to maximise the viewing experience of our unifi
customers, starting 1st May 2022.
13. What are the  The technical specs of the New unifi Plus Box are as below:
technical specs
of the NEW unifi  Processor: Quad-core
Plus Box?  GPU: OpenGL ES 2.0
 RAM: 2GB DDR4
 Flash: 16GB eMMC
 System: Android TV 10

14. Can the NEW  Yes. The New unifi Plus Box supports both WiFi and IPTV
unifi Plus Box be connectivity.
connected via
both IPTV and  For uninterrupted unifi TV (Live TV and On Demand) viewing
WiFi experience, you have an option to connect via IPTV -
connection? Ethernet Cable to Port 4 (TM Router).

 Follow the steps below to experience the New unifi Plus Box:
Step 1: Connect New unifi Plus Box to TV
Step 2: Paring remote with New unifi Plus Box
Step 3: Connect Internet via WiFi
Step 4: Connect VLAN600 via Ethernet cable
Step 5: Setup Google Account & accept Google’s terms
and conditions
Step 6: Login to unifi TV service using your unifi PlayTV ID
and password

15. How do I switch  To switch your connection from WiFi to IPTV, kindly follow
my unifi TV these steps:
service from 1. You need to ensure that your account has access to unifi
using WiFi TV service via VLAN600 (Port 4)
connection 2. Plug in a LAN cable (RG45) in between your router (Port
(VLAN500/Port1, 4) and your New unifi Plus Box
2,3) to using to 3. Click on the unifi TV logo on the standard launcher to
IPTV connection reopen the apps / refresh session via VLAN600
(VLAN600/Port connection
4)?

4. If the authentication process is successful, your New unifi

Plus Box will automatically reboot again and you will enjoy
the unifi TV service via IPTV.
16. How do I switch  To switch your connection from IPTV to WiFi, kindly follow
my unifi TV these steps:
service from
using IPTV 1. You need to ensure that your account has access to unifi
connection PlayTV service
(VLAN600/Port 4) 2. Remove the LAN cable (RG45) in between your router
to WiFi (Port 4) and your New unifi Plus Box.
connection
3. Click on the unifi TV logo on the standard launcher to
(VLAN500/Port1, reopen the apps / refresh session via WiFi connection
2,3)?

4. If the authentication process is successful, your New unifi

Plus Box will automatically reboot again and you will enjoy
the unifi TV service via IPTV.

17. I’m using WiFi 6  To stream unifi TV via VLAN600 (IPTV) connection, simply
FiberHome SR- plug in LAN cable (RG45) in between your router (Port 3) with
1041Y Wireless your New unifi Plus Box.
Router. How to
stream unifi TV
via VLAN600
(IPTV)
connection?
18. Is the pricing of  Yes, the price is still the same as the previous box.
this new box still
the same as the
previous box?

19. I’m an existing  You have an option to add-on the new box for RM20 for 24
user with the months or you can upgrade your unifi Home plan subscription.
previous version
of unifi Plus Box.
Can I request to
change to the
New unifi Plus
Box?

Google Account

20. Can I skip the  You can skip the configuration of the Google account during
configuration of the setup of your unifi Plus Box. However, it is recommended
the Google for you to create/register your Google account to get the most
 account during out of your unifi Plus Box features such as enjoying the latest
the setup of my apps from Google Play Store.
unifi Plus Box?
 Go to https://unifi.com.my/tv/devices/unifi-plus-box for step-
by-step installation and setup guide.

21. How do I  Press the Home button and go to ‘Settings’. Scroll down to
configure my ‘Accounts & Sign In’, then select ‘Add Account’ and choose
Google account account type ‘Google’.
on the unifi Plus
Box?  Follow the instruction guide on your TV screen to setup your
Google account and continue to fill up your email and
password accordingly.

22. Are there any  Yes, you may download your preferred applications from
other apps that Google Playstore into the unifi Plus Box.
we can access
via unifi Plus
Box?

23. Will it consume  Yes, you will need Internet connection to run the apps in the
my broadband unifi Plus Box.
bandwidth if I
use the apps in  To ensure better user experience, we recommend you to
the unifi Plus subscribe to unifi 300Mbps plan. To subscribe to the plan,
Box? please visit https://unifi.com.my/personal/home/fibre-
broadband.

24. How do I use the  Press the Google Assistant button on the remote control and
Google Assistant speak close to the remote control to use the feature.
on the remote
control?  Currently, the Google Assistant only works in the Google
world. To use it, you will need to configure your Google
account on the unifi Plus Box.
 Existing unifi Home customers

25. I am an existing  Existing unifi Home subscribers can upgrade their plan to
unifi Home enjoy unifi Plus Box. For the latest offerings, kindly visit
customer, how www.unifi.com.my
do I get the unifi
Plus Box?  Customers who are subscribing to bundle plans without unifi
TV Pack can add on:
i) RM60/month for Ultimate Pack with unifi Plus Box.

 However, if you already subscribed to any of unifi TV pack,

you have an option for additional unifi Plus Box as add-on.

 Details as per below table:

Add On Description Price Contract

Ultimate pack Enjoy all RM60 24 months

with unifi Plus channels via monthly
Box unifi Plus Box

unifi Plus Box Multi room RM20 for 24 24 months

entertainment months
with
additional
unifi Plus Box

26. I’m using  We would like to inform that the unifi Plus Box is running as
30Mbps VDSL OTT (over-the-top) box.
but having  To enjoy the best streaming quality for 30Mbps VDSL, we
trouble watching recommend you to connect your unifi Plus Box with a wired
unifi TV via unifi LAN connection (port 1, 2 or 3). Kindly note that this wired
Plus Box. What connection is still running on shared bandwidth with your
should I do? internet browsing.

 It is also advisable to keep the number of connected devices

to the minimum to ensure you have sufficient bandwidth for
unifi TV streaming via unifi Plus Box.

 If unifi fibre service is already available at your area, we highly

recommend you to upgrade to the plan that suits your
broadband needs.

 However, if you are using the New unifi Plus Box, simply
connect via IPTV using Ethernet Cable to Port 4-TM Router (if
applicable) to enjoy uninterrupted unifi TV (Live TV and On
Demand) viewing experience.
27. I would like to  Yes. The penalty charge is the remaining months of the
cancel the unifi monthly subscription fee (price before discount) of the
plan with unifi subscribed package and unifi TV pack.
Plus Box within
the contract
period, is there
any penalty
charge?

28. How are you  For New Installation, there will be a unifi installer to help you
going to deliver set up the unifi Plus Box (together with other TM’s CPE) at
the unifi Plus your premise.
Box to me?  For change plan/upgrade plan or Add-On subscription, unifi
Plus Box will be deliver via courier within 7 working days
(upon successful order)

Note : More info on unifi Plus Box (Add-on) delivery via courier at
section below.

unifi Plus Box Features & Function

29. Is there any  We would like to inform that the unifi Plus Box is running on
difference in the WiFi connectivity.
streaming quality
between the  However for the New unifi Plus Box, it supports both WiFi
current unifi Plus and IPTV connectivity.
Box and the new
unifi Plus Box?  For uninterrupted unifi TV (Live TV and On Demand) viewing
experience, you have an option to connect via IPTV using
Ethernet Cable to Port 4 (TM Router).

 The comparison for the two boxes is as per table below:

Type of Picture Quality Mobility Download

box Apps
unifi Plus Compromised YES YES
Box (WiFi
connectivity)
New unifi Streaming YES YES
Plus Box stability over
IPTV
connectivity
30. I reckoned that  We would like to inform that the unifi Plus Box is running as
my unifi Plus OTT (over-the-top) box. Hence currently the connectivity is via
Box picture WiFi.
quality is lower
as compared to  In the case of wired connectivity via LAN cable, it is still on the
my previous shared bandwidth with your internet browsing activity. Thus,
Android box (V8 the quality will be compromised. This is in contrast with the V8
box). Why is that Android box whereby it is running on purely IPTV service with
so? wired dedicated bandwidth supporting the picture quality.

 The comparison for the two boxes is as per table below:

Type of Picture Quality Mobility Download

box Apps
unifi Plus Compromised YES YES
Box (WiFi
connectivity)
Android V8 Sustainable NO NO
Box (Wired
Connectivity)

31. Can I watch 4K  unifi Plus Box supports 4K UHD content. However, there are
UHD content three (3) essential requirements that must be fulfilled before
with unifi Plus you can enjoy the best of 4K quality i.e. – a compatible 4K
Box? UHD TV, 4K Android box and 4K UHD content.

 At this moment, unifi TV has yet to launch any channel with

4K UHD content, however you may be able to view 4K UHD
content from YouTube.

32. If I am using a 4K  If you are already using a 4K TV, you can watch 4K UHD
TV, do I need to content using unifi Plus Box.
do any
configuration on
my TV and unifi
Plus Box to
enjoy 4K quality?

33. How do I use the  The subtitle / multiple audio functions are available for
subtitle function selection On Demand content. While playing your On Demand
/ multiple audio content, follow the simple steps as below:
while playing On
Demand 1) Press “Up” button on your remote control
content?
2) Choose subtitle icon , Or
3) Choose audio icon

4) Select your preferred subtitle / audio

34. How to use the  Please make sure to download the latest version of the app.
TV Guide, Simply, press the “Up” button on your remote control to enjoy
Subtitle and these features available.
Audio Feature
 for Live
Channels?

35. What is the  Parental Lock allows you to restrict viewing and purchases of
function of inappropriate TV programmes based on your preference by
Parental Lock? locking the channel using the Parental PIN.

Note: Parental PIN is similar to Purchase PIN (6 digits)

36. I forgot my  Your default purchase PIN is 123456. If you have forgotten your
Purchase PIN. purchase PIN, you may reset the PIN via unifi PlayTV app.
What should I  Simply go to: Profile > View My Profile > PIN > Reset PIN.
do?
 Please follow the steps below:
1) Enter your unifi PlayTV password
2) Enter a new PIN
3) Confirm PIN

37. How do I use the  To use the Parental Lock feature:

Parental Lock
feature on unifi 1) Press ‘Up’ on your remote and select Parental
Plus Box? 2) Press ‘Down’ to select Lock Channel
3) Enter the Parental PIN (6 digits) and press the ‘Confirm’
button

38. Can I remove/  Yes, you can. To turn-off the Parental Lock feature:
turn off the
Parental Lock 1) Open the locked channel
feature? 2) Press OK on your remote
3) Enter the Parental PIN (6 digits) and press the ‘Confirm’
button

 You also have an option to remove/turn off the Parental Lock

permanently by following these steps:

1) Open the locked channel

2) Press ‘Up’ on your remote and select Parental
3) Press ‘Down’ to select Unlock Channel
3) Enter the Parental PIN (6 digits) and press the ‘Confirm’
button

39. Why do I see this  You will see a prompt message after four (4) hours of
message, "Are continuous playback without any user activity.
you still
watching" on my  If you’d like to continue watching, please confirm by pressing
TV screen? any key on your remote control. If there is no response, you will
automatically directed back to Home screen.
 Quick troubleshooting Guide

40. Why does my  Simply follow the configuration checklist as below:

unifi Plus Box
unable to access 1. Go to “Settings” and select “Network & Internet” to ensure
the network? that the WiFi is enabled.
2. Choose the available network to connect (for WiFi user) or
check if LAN cable is properly connected to the unifi Plus
Box.
3. a) For unifi Plus Box
Check the network link indicator at the front panel of the
box. Green light means it is connected to a network and if
the light turns Red, it means that the device is not
connected to a network.
b) For New unifi Plus Box
Check the network link indicator at the front panel of the
box. Blue light means it is connected to a network and if
the light turns Blue/Orange (alternate blink), it means that
the device is not connected to a network.
4. Should you need further assistance on network
connectivity, please contact:
• Live Chat via myunifi app or www.unifi.com.my
• Facebook via facebook.com/weareunifi
• Twitter @helpmeunifi
• Email to help@tm.com.my
5. For quick resolution, you may
visit https://community.unifi.com.my for self-troubleshooting
guide, tips and tricks.

41. My remote  First, please make sure that you have paired your remote with
control is not the unifi Plus Box and the batteries are correctly in place.
responding /
intermittently  Follow the below steps to pair a Bluetooth device
responding. 1. Go to Home screen
What should I 2. Select “Settings”
do? 3. Under “Remote and accessories” select Add accessory.
You will see a list of nearby devices.
4. Put your device in pairing mode. Your device will be added
to the on-screen list
5. Select your device

 Kindly refer to the unifi TV Quick Start guide provided in the

box or go to https://unifi.com.my/tv/devices/unifi-plus-box for
step-by-step installation and setup guide.

 As an alternative, if problem still persist, just download the

Android TV Remote Control app from Google Play Store on
your smart devices.

42. I’m facing  If you are facing channel glitch/not viewable – please press
channel glitch/ “Home” button and re-launch unifi TV app.
channel not
viewable and  If you are facing bad picture quality – try moving your unifi Plus
sometimes bad Box nearer to your WiFi router to ensure maximum
 picture quality. connectivity.
What should I
do?  Alternatively, you may connect your unifi Plus Box with a wired
LAN connection (port 1, 2 or 3). Kindly note that this wired
connection is still running on shared bandwidth with your
internet browsing.

43. I received error  Simply press the “Home” button and re-launch unifi TV app.
message –
“Oops!  Please follow these steps to force stop the unifi TV app:
something went
wrong. An 1) Press the “Shortcut to installed apps” button on your
unexpected error remote control
has occurred. 2) Select unifi TV app
Press OK to 3) Press and hold “OK” button
reload app”. 4) Select “Info”
What should I 5) Select “Force Stop”
do?
 If the problem still persists, please contact:
 Live Chat - http://bit.ly/unifilivechat
 Contact our helpline at 100

44. Why am I  Please make sure that you have updated to the latest firmware
experiencing by following the below steps:
intermittent
audio issue? Go to settings > Device Preference > About > System update

Existing unifi TV Customer

45. How do I sign in  Launch unifi TV app and login using your existing unifi PlayTV
at unifi TV app in ID and password.
unifi Plus Box?

46. How do I access  You can reset your password through your unifi PlayTV app
my unifi PlayTV from your mobile device, by following the below steps:
account if I've 1. Open your unifi PlayTV app
forgotten the 2. Select forgot password
password? 3. Key-in login ID
4. Select preferred option to receive verification code (the
verification code will be sent to your registered mobile
number or email)
5. Key-in verification code
6. Key-in new password

47. How do I use the  You can use the unifi Plus Box as your 2 nd unifi media box by
unifi Plus Box as connecting via WiFi and login using your existing unifi PlayTV
my 2nd media box ID.
to enjoy unifi TV
content?  To enjoy unifi TV content on your 2 nd media box (multi-room),
you must maintain your current subscription of unifi TV pack.
48. How many  Subscribers of unifi Plus Box will have an option to add a
additional boxes maximum of three (3) additional media Boxes.
that I can Add-
on?  To ensure better user experience, we recommend you to
subscribe to unifi 300Mbps plan. To buy the plan, please visit
https://unifi.com.my/personal/home/fibre-broadband

unifi Plus Box (Add-on) delivery via courier

49. Why do I receive  Once your order is successful order, you will receive an SMS
SMS on unifi on the notification of unifi Plus Box delivery tracking reference
Plus Box number (within 7 working days) together with your unifi
delivery? PlayTV ID.

Sample of SMS :
unifi TV: U will receive yr unifi Plus Box in 7 working
days. ABX bit.ly/3CaiBA4 TMBXXXXXXXXXXXX.
Installation guide bit.ly/3cFJ7EJ & login ID xxxxx@iptv.
TQ

50. How to track my  You will receive an SMS with your delivery tracking number
order? and you can check via ABX Express portal -
https://abxexpress.com.my/Home/Tracking

51. I’m not available  If the courier delivery is not successful, you may collect your
to receive the unifi Plus Box at the nearest ABX Express collection hub.
box during the Check here for the list of ABX Express collection hub:
delivery. https://www.abxexpress.com.my/Home/Location
What should I
do?  However, if you don’t collect the box after 21 days, the box
will be returned to TM.

 You can contact us via Live Chat - http://bit.ly/unifilivechat , if

you wish to request for 2nd delivery attempt or request for
installer assistance with RM80 charges with RM80 charges
(including installation) and we will proceed with the next
delivery for you as soon as possible.

52. I already check  This may due to the 21 days timeframe for you to collect your
the delivery unifi Plus Box has already expired.
status in ABX
Express portal,  You can contact us via Live Chat - http://bit.ly/unifilivechat , if
however my unifi you wish to request 2nd delivery attempt or request for unifi
Plus Box is no installer assistance with RM80 charges (including installation)
longer in their and we will proceed with the next delivery / installation for you
outlet. What can I as soon as possible.
do?
53. Will I be charged  There will be no additional charge imposed to customer for
for the delivery of unifi Plus Box add-on via courier.
unifi Plus Box via
ABX Express in
my unifi bill?

54. How to do the  The quick set-up guide is available inside the unifi Plus Box
self-installation packaging.
for unifi Plus
Box?  For more information on how to set-up, please visit
https://unifi.com.my/tv/devices/unifi-plus-box

55. I’m still having  Our technical assistance team is available to assist you with
difficulty to self- the installation. However, please note that RM80 will be
configure my charge for installation charges.
unifi Plus Box.
May I request for
technical
assistance to
perform the
installation?

56. How do I log in to  Please launch your unifi TV app and login using your unifi
unifi TV app in PlayTV ID and password.
unifi Plus Box?

57. I forgot my unifi  The unifi PlayTV ID will be sent to you via SMS upon
PlayTV successful order (within 7 working days),
password. What  You can reset your password through your unifi PlayTV app
should I do? from your mobile device, by following the below steps:
1. Open your unifi PlayTV app
2. Select “Forgot password”
3. Key-in your login ID
4. Select your preferred option to receive verification code
(the verification code will be sent to your registered mobile
number or email)
5. Key-in verification code
6. Key-in new password

58. I did not receive You may get assistance through our Live Chat -
any SMS on my http://bit.ly/unifilivechat
unifi PlayTV ID.
What should I
do?
59. I received an  Make sure that you have provided the correct address for your
SMS but still did unifi Plus Box delivery.
not receive my
unifi Plus Box.  There may be some delay in delivering your unifi Plus Box.
We seek your patience and understanding as we are working
on fulfilling your unifi Plus Box request soonest possible.

 You can also check and track your unifi Plus Box delivery via
ABX Express portal –
 https://abxexpress.com.my/Home/Tracking

60. Whom should I  Should you have any enquiries or require any assistance, you
contact if I need can get in touch with TM through our Live Chat
any assistance or http://bit.ly/unifilivechat
inquiry?

UNIFI PLAYTV QR SCANNER

61. What is the unifi  The unifi PlayTV QR scanner is the latest feature available for
PlayTV QR ALL unifi Home customers with unifi TV. The QR scanner
scanner feature? feature on unifi PlayTV will help simplify the login method for
unifi Plus Box and ease customers to participate in contests.

 unifi Plus Box users can start viewing unifi TV on unifi Plus
Box by scanning the QR code on their TV screen using their
unifi PlayTV app.

 With this function, unifi Plus Box users have another option to
login to their unifi Plus Box without using unifi Plus Box remote
control and keypad from their TV screen.

62. How does the QR  Just download the latest unifi PlayTV app on your device -
scanner work? mobile, tablet or iPad (downloadable from AppStore on iOS,
Google Playstore on Android and AppGallery on Huawei)
and follow these simple steps:

1) Launch unifi PlayTV app and login using your unifi Play
TV login ID on your device
2) Go to ”Profile” and choose “QR scan”

How to login to unifi Plus Box using QR Scanner?

1) Launch unifi TV app from your unifi Plus Box
2) Use the “QR Scan” feature in unifi PlayTV app to scan
the QR code on your TV screen to authorise login
3) All done, now you can enjoy watching!

How to join the contest via QR Scanner?

1) Use the “QR Scan” feature in unifi PlayTV app to scan
the QR code that appear on your TV screen
2) Join the contest and stand a chance to win attractive
prizes!

63. I’m not a unifi  The service is available only to unifi Home subscribers with
subscriber but unifi TV subscription.
I’ve logged in to
unifi PlayTV app
using my mobile/
 Facebook
account. Can I
use the QR
scanner to login
to unifi Plus Box
or my Android TV
box?
64. Is the QR  We are sorry. This feature is only available on unifi PlayTV
Scanner feature app on Android and iOS (mobile, tablet and iPad).
available on unifi
PlayTV (web
version)?
65. Can I scan the ▪ Yes, you can still use your phone’s camera or any third party
QR code using QR scanner app.
my phone’s
camera or any ▪ Upon scanning, you will be directed to the AppStore on iOS,
third party QR Google Playstore on Android or AppGallery on Huawei to
scanner app? install or launch the unifi PlayTV app.

▪ Simply key-in your unifi PlayTV username and password on

unifi PlayTV app and scan the QR code again using the QR
scanner on the app to start viewing.

66. I’m a unifi Home ▪ To enjoy the QR scanner function for unifi TV customer you
customer without need to subscribe or upgrade your unifi Home with unifi TV
unifi TV / unifi subscription.
PlayTV login ID.
How do I enjoy
the QR scanner
function?

OTHER MATTERS

67. Who do I contact ▪ Feel free to contact us via Live Chat at unifi.com.my/chat or
if I need further my unifi app, tweet us @helpmeunifi, message us at
info or should I facebook.com/weareunifi or walk-in to any nearest TMpoint
face any unifi TV outlets nationwide.
service issue?

68. Who should I  TM has various digital channels for its customers to interact
contact if I need with us. Should the customers have any enquiries or require
any assistance or any assistance, they can get in touch with TM through our
service inquiry? digital channels as below:

 myunifi app (download from AppStore on iOS, Google

PlayStore on Android and AppGallery on Huawei)
 unifi portal - www.unifi.com.my
 unifi online community forum at community.unifi.com.my
 Live Chat - http://bit.ly/unifilivechat
 Email – help@tm.com.my
 Facebook - https://www.facebook.com/weareunifi/
 Twitter - https://twitter.com/helpmeunifi
 Customers can also refer to our unifi community forum at
community.unifi.com.my.