Cocoon Owner Manual 2017

CWP.10.0217.5.
U
Dear Owner,
Congratulations and thank you for purchasing the Cocoon Wellness Pro System. Enclosed you will
find your Owner’s Manual. The manual includes set-up and operating instructions, as well as
service and troubleshooting tips.
We look forward to the opportunity of offering additional products and services to you. Please
forward all inquiries to the address shown below or visit us at www.wellness-usa.com.
In order to offer the highest quality products and services to our customers, we welcome your
feedback regarding your new Cocoon Wellness Pro System. Thank you for your business!
Voice Direct Dial: (952) 888-8282

Toll Free: (800) 445-8418
Fax: (952) 888-8887
Web Site: http://www.wellness-usa.com
E-mail : info@wellness-usa.com
BE FIT• BE HEALTHY • BE WELL| 1 800 445-8418 | www.wellness-usa.com 1

TABLE OF CONTENTS
Page
CHAPTER 1 Introduction
1.1 Purpose of this Manual 4
1.2 Customer Service 4
1.3 Disclaimer 4
1.4 Copyright 4
CHAPTER 2 Product Features

2.1 Product Features 5
2.2 Fitness & Wellness Services 5
CHAPTER 3 Quality Assurance & Safety

3.1 Precautionary Safeguards 6
3.2 Bed Vibration Massage Motors 7
CHAPTER 4 Set-Up
4.1 Opening Shipping Container 8
4.2 Contents Checklist 8
4.3 Installing Bed 9
4.4 Supplied Accessories 10
4.5 Electrical Power Requirement 11
4.6 Connecting the Power Cord 12
4.7 Installing the Aroma Cup and Himalayan Salt Block 12
4.8 Using Cocoon Wellness Pro with T-Max System (Domestic Use Only) 13
CHAPTER 5 Operation
5.1 Operational Safety and Use 15
5.2 Contraindications for Use of the Cocoon Wellness Pro System 15
5.3 Water Intake 16
5.4 Acclimation to Heat 16
5.5 Preparation of the Cocoon Wellness Pro System 16
5.6 Operating the Cocoon Wellness Pro System 18
CHAPTER 6 Troubleshooting
6.1 Troubleshooting Guide 28
6.2 Bed Vibration Massage Motors 31
CHAPTER 7 Service
7.1 Removing the Hood 32
7.2 Replacing the Hood onto Base Chassis 33
7.3 Replacing the Heater Assembly 35
7.4 Adjusting Counter-Balance Cylinders Struts 37
7.5 Replacing Counter-Balance Cylinders Struts 39
7.6 Replacing Hinge Assembly 41
7.7 Removing Bed Assembly from Base Chassis 43
7.8 Replacing Bed Assembly onto Base Chassis 44
7.9 Replacing Vibration Motor(s) 45
7.10 Replacing the 12 VDC Power Supply 46
7.11 Replacing Face Air Vent(s) 47

7.12 Replacing Face Fan Assembly 48
7.13 Replacing the Heat Sensor Assembly 49
CHAPTER 8 Preventative Maintenance

8.1 Preventative Maintenance 51
8.2 General Cleaning & Mandatory Use of Pre-Approved Solution 51
8.3 Cleaning the Shell 52
8.4 Cleaning the Underbed Area 52
8.5 Cleaning Contact Surfaces (Bed, Head Pillow, Interior of Shell) 53
CHAPTER 9 Specifications and Inclusions

9.1 Precautionary Safeguards 54
9.2 Cocoon Wellness Pro Specifications 54
CHAPTER 10 Labels and Locations 55
APPENDICES
Owner Record 58
Owner’s Registration Form 59
Standard Warranty 60

CHAPTER 1 - INTRODUCTION
1.1 Purpose of this Manual
This manual explains how to correctly install, operate and get the best performance from your
Cocoon Wellness Pro System. It may be used as a guide, suitable for all levels of technical
expertise, in determining and servicing mechanical and electrical difficulties. This owner’s
manual is organized as a quick reference guide. Any additional updated or supplemental
information for this reference guide may be distributed to you as needed. Please read this
owner's manual carefully before installing your POD, and keep it nearby for quick reference.
1.2 Customer Service
We welcome and appreciate your comments, questions, and suggestions in order to offer the
highest quality products, accessories and services to our customers continually. Our qualified
professional teams are ready to assist you with a prompt response to any question
communicated to us by telephone (1-877-818-8877) or email info@wellness-USA.com.
1.3 Disclaimer
While every attempt is made to ensure the accuracy and completeness of the information in this
document, some errors may exist. Wellness USA does not accept responsibility of any kind for a
customer’s losses due to use of or reliance upon this document.
Wellness USA Reserves the right to make changes without notice to the product described or
contained herein in order to improve design and/or performance. Wellness USA assumes no
responsibility or liability for the use of the product, conveys no license or title under any patent,
copyright or trademark right to this product or processes and makes no representation or
warranty that this product is free from patent, copyright or trademark right infringement, unless
otherwise specified. Applications that are described herein for the product are for illustrative
purposes only. Wellness USA makes no representation or warranty that such applications are
suitable for the specified use without further testing or modification.
1.4 Copyright
This manual is protected by copyrights. All rights are reserved. No part of this publication may be
reproduced, stored in a retrieval system or transmitted in any form or by any means: electronic,
mechanical, photocopying, recording or otherwise without the prior written permission from
Wellness-USA. All inquiries should be addressed to Wellness-USA at the headquarters 9220 James
Ave. S., Bloomington MN 55431, along with a date from a copy of the original purchase receipt
of the Cocoon Wellness Pro System. No attempt has been made to designate as trademarks or
service marks all words or terms in which proprietary rights might exist. The inclusion, exclusion, or
definition of a word or term is not intended to affect, or to express a judgment on, the validity or
legal status of the word or term as a trademark, service mark, or other proprietary term.

CHAPTER 2 - PRODUCT FEATURES
2.1 Product Features
Dry Heat Sauna

The temperature is displayed and adjustable to allow for the user’s cabinet temperature
preferences ranging from room temperature to as high as 194ºF (90ºC). The heat delivered via
an array of hood ports (“air shower”) to insure even and comfortable distribution of warm air.
Infrared Heating System: Infrared heat can be used by itself or used in combination with dry heat
for the most complete and enjoyable active thermal fitness.
Ergonomically-Contoured Bed
The massage bed is contoured to provide the most comfortable fit for your body. The contoured
shape evenly delivers vibration to all parts of the body.
Vibration Massage
Individualized variable massage motors controls on the touch screen control panel for the upper
and lower motors allow for customized massage vibration settings. The adjustable pulsating
rhythms range from rapid strokes to long and deep waves.
Aroma System
The Cocoon Wellness Pro System’s Aroma cup System allows a choice of any or all four aromatic
scents for vigor, health, relaxation and cleansing to flow over the face.
Himalayan Pure Ionic Crystal Salt: 6" x 6" pure salt tile applied to intake fan for clean and
refreshing pure salt-air.
Cool Face Air

A continuous stream of adjustable cool air flows lightly upon the user’s face during each session.
2.2 Fitness & Wellness Services
Please contact your distributor if you are interested in receiving information about services,
marketing and promotion.

CHAPTER 3 - QUALITY ASSURANCE & SAFETY
3.1 Precautionary Safeguards

Strictly observe the following instructions for safety:
• Prevent flammables, water and metallic objects from entering the system.
• Do not use the system when there is lightning in the vicinity. Disconnect the power
cable of connected equipment.
• Check the voltage before operation. It must be identical with that of your local power
supply.
• If your unit will not be used for more than a two week period, unplug the system from the
electrical wall outlet after at least three minutes of cooling off from the last session. To
disconnect the cord, never pull the cord itself, but pull from the plug only.
Avoid using the Cocoon Wellness Pro System under the following conditions:
• Excessive humidity or dust.

• Near appliances generating strong magnetic or electric fields, such as speakers and
broadcasting antennas.
• Excessive soot or steam, such as near a cooking stove.
• Excessive shock or vibration.
• Near a television set.
• Extremely hot places.
CAUTION: The appliance has a hot surface. Persons insensitive to heat must be careful when
using the Cocoon Wellness Pro System.
Upon testing the System configuration, it was found to meet the radio interference emission
requirements of the Federal Communication Commission (FCC) “Rules and Regulation” for
Unintentional Radiators Part 15, Subpart B, Sections 15.107a and 15.109a, for Class B digital
devices.
The System was found to meet the conducted emissions requirements according to EN55022,
Class B and meets Class A for Radiated emissions requirements.
DANGER: To reduce the risk of electric shock, burns, fire, electric shock or injury:
1. Allow for a three-minute cooling off period before unplugging the Cocoon Wellness Pro
System. An appliance may not be left unattended when plugged in. Additionally, unplug it
when not in use (generally at the end of the day), before putting on or taking off parts and
performing preventative maintenance or cleaning. If it will not be used for more than two
weeks, turn the ON/OFF switch located underneath the bed to OFF by depressing the “0”
side of the switch. Then unplug it from the electrical wall outlet.
2. Use the Cocoon POD only for its intended use as described in this manual. Do not use
attachments and accessories not recommended by the manufacturer.

3. Never operate this appliance if it has a damaged cord or plug, if it is not working properly or
if it has been damaged.
4. Keep the cord away from heated surfaces.
5. Do not use outdoors.
6. To disconnect, turn power control to the OFF position, then remove plug from outlet.
7. DANGER: Never use pins or other metallic fasteners with this appliance.
Carefully examine the bed covering before each use. Do not use the appliance if the bed
covering shows any sign of deterioration. Keep dry – do not operate in a wet or moist condition.
8. WARNING: Temperatures high enough to cause burns may occur regardless of the control
setting.
9. WARNING: Connect this appliance to a properly grounded outlet only. Please refer to
“Grounding Instructions” in Section 4.5 of this manual.
10. WARNING: Do not cover the infrared heat wings (could cause fire risk).
Please note that the rating plate/serial number plate and safety caution are under bed near
the head area.
11. CAUTION: Risk of electrical shock – do not open the power box or control panel and do not
remove the power box cover. There are no user-serviceable parts inside (refer to qualified
personnel only for service).
12. For infrared emitters, the thermal cut-outs are self-resetting.
3.2 Bed Vibration Massage Motors
The vibration massage motors in your unit are powerful and can be adjusted to low, mild, strong,
intense and maximum vibration. When the motors are run continuously on the two highest
settings (intense/maximum) for 40+ minutes, we recommend a short cool down period between
sessions.
Our motors have a temperature sensor that will automatically temporarily shut down the motors
for 5 – 7 minutes when they are used continuously at highest settings (for approximately 45 – 60
minutes straight) to avoid overheating. As a general rule, we recommend allowing a 5 – 7
minute rest and cool down period every hour of use.

CHAPTER 4 - SETUP
4.1 Opening Shipping Container
Strictly observe the following instructions for safety:
• Do not stand the Cocoon Wellness Pro System on end.

• Do not drop or tip it on its side.
It is recommended that at least two people lift the system. Each person must be able to lift 120
pounds (56 kilograms). Once assembled, the system does not fit through a standard doorway.
The hood may be removed to for ease in transporting and/or moving through narrow doorways.
Please refer to the exterior packing materials instruction sheet to assemble or disassemble.
Instructional steps for opening shipping container are as follows:
1. Cut straps restraining the carton with utility tool.

2. Save exterior packing materials instruction sheet.
3. Lift top off carton.
4. Remove pieces of cardboard support bridge.
5. Remove triangle packing from corners.
6. Lift large middle sleeve with one person at each end.
7. Stand at each end of the system and locate hand holds at the base.
8. Lift the system from the pallet.
9. Position in location of operation on a carpeted or padded surface.
10. Remove plastic wrapping from bed assembly & release accessories box.
11. Remove power cord from accessories box.
12. Plug cord into the Cocoon Wellness Pro System at foot base and into wall outlet after
verification of power requirements.
13. Unwrap head pillow from plastic material on the Cocoon Wellness Pro System hood and
position inside the cabinet.
4.2 Contents Checklist
In the manufactured sealed box is the Contents Checklist for Supplied Accessories as shown in
Table 4.2.1 as follows:
Table 4.2.1 Contents Checklist for Supplied Accessories.
One (1) head pillow

One (1) ea. 1/3 ounce bottles of Pure Essential Oil Blends:
Cleanse, Health, Relaxation and Vigor
One package of 50 disposable neck drapes
One Main Power Cord
One Owner’s Manual (included on CD-Rom)
One 6" x 6" Himalayan salt block

One (1) Aromatherapy dish and wire basket/bracket
FitBed resistance tubes:
Two (2) Yellow tubes (2 to 4 lbs resistance)
Two (2) Blue tubes (4 to 6 lbs resistance)
FitBed Handles (2)
4.3 Installing Bed
It is recommended that at least two people perform this task.
Instructional steps for installing the bed:
1. Open hood.
2. Remove bed.
3. Carefully remove the protective plastic from the bed.
4. Locate the electrical cords for the bed vibration motors.
5. Set six (6) balls in ball holes.
6. Stand at the opposite side of the bed facing each other.
7. Set bed gently on the six supporting balls.
8. Lift the head area of the bed and locate the bed prop. Lift the bed prop into position
and lower bed onto it.
9. Plug the cords into the outlet according to the label while the bed prop is holding the
bed up.
10. Make sure the vibration motors are not touching the electrical cords.
11. Lower bed back onto the six supporting balls.
12. Make sure all six balls remain in place for support.

Vibration power cord
plug and receptacle
Vibration motor
controller connections
4.4 Supplied Accessories
Instructional steps for installing Supplied Accessories:
1. Installing Neck Drape:
1. Locate the velcro strip inside the hood of the Cocoon Wellness Pro System above
the neck opening
2. Take neck drape out of bag.
3. Place the Velcro end of the neck drape over the Velcro strip inside the unit.
4. Apply pressure to the Velcro strip.
5. Repeat Step 3 and Step 4 stated above if adjustments are required.

2. Installing Pillow:
1. Take pillow out of its plastic bag.
2. Set pillow at the head end of the unit in the head area.
4.5 Electrical Power Requirement
Electrical Requirements:
Power required for proper operation of Cocoon Wellness Pro should meet the following
specifications:
110/120 Volt, 20 Amp or 220/240 Volt, 15 Amp
Because of the nature of this device, each individual Cocoon Wellness Pro System needs its
own dedicated circuit breaker for operation.
CAUTION: To prevent electric shock and fire hazard do NOT use any other power source.
ETL Grounding Standards:
According to ETL standards for Motor Operated Massage and Exercise Machines, in category
89, the Grounding Instructions are:
Grounding Instructions
(Save These Instructions)
This product must be grounded. If it malfunctions or breaks down, grounding provides a path of
least resistance for electric current to reduce the risk of electrical shock. This product is equipped
with a cord having an equipment-grounding conductor and grounding plug. The plug must be
plugged into an appropriate outlet that is properly installed and grounded in accordance with
all local codes and ordinances. Make absolutely sure that the product is connected to an outlet
having the same configuration as the plug. No adapter should be used with this product. If the
product must be reconnected for use on a different type of electric circuit, qualified service
personnel must make the reconnection.
CAUTION: Improper connection of the equipment-grounding conductor can result in a risk of

electric shock. Check with a qualified electrician if you are in doubt as to whether the product is
properly grounded. Do not modify the plug provided with the product – if it will not fit the outlet;
have a proper outlet installed by a qualified electrician.
CAUTION: To prevent electric shock, do not use the polarized plug with an extension cord,
receptacle or other outlet unless the blades can be fully inserted to prevent blade exposure.

For installation, strictly observe the following instructions:
• Place the Cocoon Wellness Pro on a level surface, preferably on soft carpet.
• Make sure the cover can be opened without hitting anything. Please refer to the
SPECIFICATIONS for details on the actual dimensions.
Avoid using the Cocoon Wellness Pro under the following conditions:
• Do not install near radiators or in places subject to excessive dust, mechanical vibration,
shock and/or excessive heat.
• Do not block the air inlet of the face fan located at the base.
• If it is located in a cold location, the supporting hood struts may decrease pressure in the
strut chambers, which may cause the hood to drop sharply. For the struts, the operating
temperature range is from 50°F to 194°F (15 °C to 90 °C).
4.6 Connecting the Power Cord
For safety, please check the operating

voltage before proceeding to install the
power. It must be identical with that of your
local power outlet. The voltage tag is
located on the vertical wall between the
bed and the pillow area.
Figure 4.7.1 Connection of Power Cord.
Instructions for Connection of Power Cord as shown in Figure 4.7.1 Connection of Power
Cord.
1. Locate the power cord in the component box and plug the square connector into the
base. Tighten the screw in the plug-retaining ring to hold plug firmly in place.
2. Plug the power cord into wall outlet.
3. Turn on the ON/OFF switch located on the control (face) panel to operate the unit.
3. Please refer to the TROUBLESHOOTING section if any problems arise.
4.7 Installing the Aroma Cup and Himalayan Salt Block
CAUTION: To be done when unit is turned off!!!

Install salt block as shown below. Next, hook the black metal cup holder/ring to the bottom of
the face fan grill as shown. NOTE: you may have to manually (and carefully) spread the hook
bars slightly to fit properly.

4.8 Using Cocoon Wellness Pro with T-Max System (DOMESTIC USE ONLY)
This unit is compatible with the T-Max system. The Cocoon Wellness Pro software has been
designed for use with or without the T-Max system. If your business uses T-Max series timers or front
desk operation, you can easily connect your unit to your T-Max system by following these
instructional steps:
1. Connect cable 630094 (shown below) to the T-max receptacle located near the
power plug receptacle on the bottom side of the base of the Cocoon POD.
2. Connect your T-Max timer per the instructions supplied with the T-Max System.
3. Follow the instructions on pages 23 through 24 of this manual to access the

engineering screen which allows you to choose T-Max or No-T-Max operation. By
pressing (and holding) the SETTINGS key (shown on page 23), you will be taken to
a screen (shown below) which allows you select either T-Max or No T-Max
operation.

CHAPTER 5 - OPERATION
5.1 Operational Safety and Use
CAUTION:
• To avoid high temperature contact, use wooden handle above hand ports to open
and close device.
• Please remove any items, such as rings and jewelry, before beginning a session.
• Please read “Owner’s Manual” before using.
• Never remove hood unless it is being disassembled.
• If you have any questions, concerns and/or problems, please contact your nearest
dealer immediately.
For operational safety, strictly observe the following instructions:
• Do not sit or place heavy objects on top of the hood.

• Do not sit on the contour bed when hood is not fully opened.
• Close supervision is necessary when this appliance is used by or near vulnerable persons,
such as children, invalids and elderly (children under the age of 16 must have adult
guidance).
• If you have health concerns, such as asthma, problems with breathing, heart disease,
high blood pressure or if you are pregnant, please consult your physician prior to using
this machine.
• Recommended session duration is from 10 to 90 minutes.
• Infants, invalids, sleeping or unconscious persons should not use the machine.
• Individuals who may be at risk from hyperthermia should seek medical advice before use
of the infrared feature.
• When persistent erythema (reddening of the skin lasting more than a day) and netlike
color changes persist after regular exposure to infrared radiation, exposure should not be
repeated and medical advice should be sought to prevent development of erythema
ab igne.
• If you are a person with compromised heat pain sensation or under the influence of
alcohol or tranquilizers you should not use the infrared heating system.
5.2 Contraindications for Use of the Cocoon Wellness Pro System
5.2.1 Use of the Cocoon Wellness Pro System is not recommended for individuals with the
following conditions:
• Epilepsy • Outfitted with pacemakers or

• Active cancer defibrillators
• Broken bones or slipped disc • Insensitivity to heat (i.e. erythema ab
• Intoxication igne)
• Infectious or contagious skin conditions;
skin lesions, open abrasions and/or areas
of inflammation or persistent erythema

5.2.2 Individuals with the following conditions are advised to obtain written physician consent
before using the Cocoon Wellness Pro System:
• Pregnancy or lactating
• Heart disease and/or other cardiovascular conditions
• Diabetes
• Using medications such as diuretics, barbiturates, anticholinergics, and/or beta blockers
• Hemophiliacs/Individuals prone to bleeding
• Individuals with implants
• Individuals with sensitive skin or poor blood circulation
5.3 Water Intake: It is important to hydrate before and after heat sessions to insure against
dehydration.
5.4 Acclimation to Heat: When taking high heat sessions, users should initially use a moderate
heat level and gradually increase the heat level over the next several weeks as the body
acclimates or adjusts to the higher cabinet temperatures.
5.5 Preparation of the Cocoon Wellness Pro System
1. Check to see if the power cord plug is plugged into the appropriate electrical wall
outlet. Please refer to Installing Bed in SETUP for further details.
2. Open the hood fully. Next, partially raise the contour bed. The on/off switch is located
underneath the bed as shown below.
On/Off
3. Turn the Cocoon “ON” by pressing the minus (“-“) side of the ON/OFF switch mounted on
the cover of the electrical panel shown above.
4. Next, sit on the contour bed. Then move back slowly to reclining position.
5. Grasp handle inside the hood and pull it slowly downward.
6. Adjust the Velcro closure of the neck drape to cover opening completely.
7. Push your hands through the hand ports beneath the display screen (shown below) to
operate the “touch screen” face panel controls as instructed in this manual.

5.6 Operating the Cocoon Wellness PRO System
The Cocoon Wellness PRO System incorporates an industrial micro-logic
8 programmable controller featuring 4” HMI color touch screen user interface. The
operation of the Cocoon Wellness PRO is now at your fingertips! The following
4 tutorial takes you through the steps for the operation of your Cocoon Wellness PRO
System:
1. Turning on the Cocoon Wellness Pro System. Raise the ergonomic bed slightly to
access the ON/OFF switch located underneath the bed shown below:
On/Off
2. Press the “ENTER” key at the bottom of the “Welcome Screen” (shown below) to
enter the Cocoon Wellness PRO “Category Selection Screen”. Note: For all
display screens to follow, press the “Backup Arrow Key” shown at the bottom of
each screen to return to previous screen.
3. Select the program from the choices shown below that most accurately
describes the primary objective for your Cocoon session (i.e., Relaxation,
Wellness, Fitness, Weight Management or Power Nap):
4. Based on the program you select, the temperature and other settings for your
session will be pre-set as shown in the “Session Status” screens for each category
shown below:
Relax (low heat)
Wellness (medium heat)
Fitness (high heat)
Weight Management
(very high heat)
Power Nap (low heat) Power Nap (low heat)

5. Calorie (Kcal) Display: Your Cocoon Wellness Pro software can be set up to
display the approximate Calories you “burn” during your session based on
your weight, the duration of your session and the cabinet temperature you
have selected (i.e., low, medium, high, etc.):
a. Instructions for making the selection of DISPLAY CALORIES or DO NOT

DISPLAY CALORIES in the engineering screen field are found on pages
24 – 25 of this manual;
b. If you make the DISPLAY CALORIES selection, you will be prompted to
ENTER YOUR WEIGHT IN LBS (or KG) as soon as you select your program
(Relax, Wellness, Fitness, Weight Management, Power Nap or Custom)
as instructed below.
6. Cocoon Wellness Pro Pre-Sets: Your Cocoon Wellness Pro software has
been installed at the factory to display five (5) programs (Relax, Wellness,
Fitness, Weight Management and Power Nap) with NO DISPLAY OF
CALORIES, session durations of 15 minutes and the following cabinet
temperature levels:
a. Relax: LOW
b. Wellness: MEDIUM
c. Fitness: HIGH
d. Weight Management: VERY HIGH
e. Power Nap: LOW
7. Changing Cabinet Temperature: You can change the settings for cabinet
temperature and turn IR “on” or “off” any time during your session by simply
pressing the TEMP key (shown below) which will bring you to the change
temperature screen as shown:

8. Massage Vibration Intensity: Select the desired intensity of both upper
(back) and lower (legs) massage vibration using the “up” or “down” arrows
(shown below) to set the intensity of massage vibration at the following
levels: “Maximum”, “Intense”, “Strong”, “Mild”, “Light” and “Off”.
9. Massage/Face Fan: You can change the settings for the back and leg
MASSAGE or turn the FACE FAN “on” or “off” any time during your session by
simply pressing the appropriate key (“Face Fan” shown below):
q
.
10. Session Time: The time for each session can be governed by a T-Max Timer or—in non-T-
Max environments-- the center operator can modify the pre-set program durations by
accessing the “engineering screens” as explained below. In the engineering screen for
“TIME DEFAULT SETTING”, the “Up” or “Down” arrows (shown below) can be used to set
the session time for the following increments: 15, 20, 25, 30, 35, 40, 45, 50, 55 or 60

minutes. Note: The DEFAULT SETTING SCREEN for the pre-setting the times of sessions can
only be accessed when you are in the NON-T-MAX mode.
11. To Access The Engineering Screen:
a. Press and hold the symbol key for each program (shown below) for ten (10) seconds.
This will take you to the “LOG IN” screen (also shown below):
b. Press the “LOG IN” key (shown above). This will bring you to the graphical keyboard
shown below.

c. Use the arrows on the graphical keyboard (shown above) to toggle through and
type in the password 2792 (note: Press “enter” each time you select a number;
locate and press “OK” when you have entered the entire password).
d. Once the password has been properly entered, you will be taken to the SETTINGS
screen. Press the “SETTINGS” key shown below:

e. Pressing the “SETTINGS” key will bring you to the ENGINEERING OPTIONS SCREEN
(shown below). With this screen you will be able to make the following selections:
1) Time Default Setting: You can select the duration of your session in minutes;
2) T-MAX or NO T-MAX;
3) CUSTOM SCREEN OPTION: If you select the “Screen V5-5A” option shown above,
users will not have the option of using the CUSTOM program feature. If you select
the “Screen V5-6AC” option also shown above, users will have the option of using
the CUSTOM program feature.
4) Temperature and Weight Display: Press either F/LBS or C/KG (also shown above)
to display temperature and weight in preferred units.
5) Calories: Select your choice of either DISPLAY CALORIES or DO NOT DISPLAY
CALORIES.
NOTE 1: If DISPLAY CALORIES is selected, you will be prompted to ENTER YOUR WEIGHT IN
LBS (or KG) as soon as you select your program (Relax, Wellness, Fitness, Weight
Management, Power Nap or Custom).
NOTE 2: If “display Calories” is selected, the estimated number of Calories consumed

during Cocoon POD sessions is always displayed beneath the TIME expended as shown
below. If the key is touched in the area of “Est. Cal.” you will brought to the “K Cal Meter”
screen also shown below.

NOTE 3: Once you have entered your weight, you will need to press “ENTER” and the
return arrow key to be brought to the program operating screen for the program you
selected (shown below for the example of the RELAX program):
12. PAUSE: Press the “PAUSE” key (shown above) to temporarily halt your session. Note: If
you press the return arrow key while you are in a session, your session will automatically
END and the SESSION ENDED screen will appear as shown below:
13. CUSTOM PROGRAM: When you select the CUSTOM program (shown below), there are
no pre-set parameters for the session. You can select your own settings for the duration
(time), cabinet temperature, massage and face fan settings for your session.

14. ADDITIONAL ENGINEERING SCREENS:
a. You can scroll through additional engineering screens (shown below) using the →
arrow at the bottom of each screen to display system, heater and infrared run hours
as shown below.
b. You can scroll through additional engineering screens (shown below) using the →
arrow at the bottom of each screen to display fan and vibration run hours as shown
below.
c. You can scroll through additional engineering screens (shown below) using the →
arrow at the bottom of each screen to display voltages for outputs as shown below.

d. The following screen (shown below) shows the STATUS of each setting.
e. The following screen (shown below) will allow you to download program revisions
from a flash drive.

CHAPTER 6 TROUBLESHOOTING
6.1 Troubleshooting Guide
The following ‘Quick Reference’ Troubleshooting Guide may assist in discovering and eliminating
the cause of possible trouble in your Cocoon Wellness Pro unit. Before using the following
checklist, please review SETUP and/or OPERATION procedures for resolving problems. If problems
continue after going through the following ‘check points’, please refer to SERVICE, electrical
schematics and diagrams, or contact your supplier for additional technical assistance.
Table 6.1.1. Troubleshooting Guide.
Cross
Problem Possible Cause Remedy
Reference
No Bad power connection. • Secure power connections Please refer

Electrical to wall receptacle and unit. to Section I,
Power • Check connection of Data No Power to
Harness from Hood to Base the unit.
(located to the right of the
Main Hinge. This is a
common problem after
installation re-assembly)
Incorrect power source. • Check for proper source
voltage(110 Volts)
Blown fuse or circuit breaker. • Check amperage of
Machine not turned ON. breaker controlling power
outlet (must be 20- amp)
• Turn ON using main switch
on top of Main Power Box,
under contour bed.

Cross
Reference
Noise Uneven Surface • Move the unit to a level

from padded or carpeted
Vibration Missing or mis-aligned balls surface.
• Make sure all balls are in
Loose motor place.
• Tighten loose bolts on the
base of the motor assembly
clockwise with an
Motor cam hitting motor
adjustable wrench.
guard
• Loosen and adjust guard to
eliminate cam contact.
Retighten guard.
Hood/base offset
• Procedure:
1. Raise hood
2. Slightly loosen black bolt in
center of main hinge plate
3. Lower hood and center on
base
4. Slowly raise hood,
maintaining centering
5. Tighten black bolt in hinge
plate
No Loose power connector. Secure the heater connector to Please refer

Heat the left of main hinge. Make to Section II,
sure your connection is tight. Inoperative
Screw down to point of Heater
resistance, then make one last
quarter turn until you feel it
“click” and lock in place.
(NOTE: if it does not lock in
place it can cause internal
arching or failure of heater
operation).

Cross
Reference
Heater Won't reset • Reset by lifting up the bed, Please refer

Remains press ON/OFF switch to OFF to Section II.
On and wait for 20 seconds Inoperative
before turning ON again. Heater
Damaged temperature • Replace temperature
sensor sensor.
Relay
• Replace relay.
Inaccurate Mis-aligned or damaged

Temperature temperature sensor
• Re-position or replace
temperature sensor.
Reading
(Red LED)
1. No Power to the System
A. Check plug connection into the electrical wall outlet.

B. Check plug connection into receptacle at base of the unit.
C. Check proper power (110 V) at wall receptacle and amperage of circuit (must be
20 amp).
D. Check connection of the upper chassis data harness between hood and base to
the right of main hinge/strut assembly. This is a common problem in re-assembly of
the unit after installation.
E. Check Circuit Breaker Fuse to wall receptacle.

F. Use voltmeter to check for proper voltage at wall receptacle.
2. Inoperative Heater
NOTE: If all other systems are OK.
A. Verify that the temperature indicated on the display panel approximates the
actual room temperature. The heater will not activate unless the temperature
setting of program is greater than actual temperature reading. If temperature
reading is grossly inaccurate, heat sensor may require adjustment or replacement.
If OK, move to next step.
B. With power shut off, check connection of the heater harness from hood to base,
located to the left of main hinge/strut assembly. Verify 7 pins in hood harness

connector and 7 pins in base connector. Make sure your connection is tight. Screw
down to point of resistance, then make one last quarter turn until you feel it “click”
and lock in place. (NOTE: if it does not lock in place it can cause internal arching
or failure of heater operation).
C. If connection is correct, turn power ON, select and start program. If heat does not
come on in 1-2 minutes, go to next step.
D. Verify power and viability of heater and circuit using volt/ohm meter.
1. Disconnect heater harness from base.
CAUTION: High Voltage in this area.
2. Check across male pins (numbers 1, 2, 5 and 6) of connector for reading of 10

to 13 ohms to validate circuitry of heater core. If no Ohms reading, heater core
may be bad. Replace main heater assembly. If ohms OK, go to next step.
3. With heater still disconnected, select and start a program.

CAUTION: High Voltage in this area.
Carefully check for voltage across female pins of heater connector as follows:
a. Pins 1 & 2 110/120 Volts
b. Pins 3 & 4 110/120 Volts
c. Pins 5 & 6 110/120 Volts
6.2 Bed Vibration Massage Motors
The vibration massage motors in your unit are powerful and can be adjusted to low, mild, strong,
intense and maximum vibration. When the motors are run continuously on the two highest
settings (intense/maximum) for 40+ minutes, we recommend a short cool down period between
sessions.
Our motors have a temperature sensor that will automatically temporarily shut down the motors
for 5 – 7 minutes when they are used continuously at highest settings (for approximately 45 – 60
minutes straight) to avoid overheating. As a general rule, we recommend allowing a 5 – 7
minute rest and cool down period every hour of use.

CHAPTER 7 - SERVICE
7.1 Removing the Hood
Precautions:
1. Disconnect the unit from the power source before beginning this procedure.
2. Two people are needed to perform this procedure.
Tools Required: Adjustable or ½ inch wrench
Preliminary procedures:
1. Release Electrical Connectors: Raise the hood fully. Rotate the threaded rings
counterclockwise at the bottom of each of the electrical connectors, located on either side
of the main hinge/strut assembly. Next, pull the connectors up and away from fixed
receptacles of base chassis as shown in Figure 7.1.1 Releasing Electrical Connectors.
2. Removal of Flange Bolt: By using wrench at ½” setting, remove the center bolt from hood
hinge plate and set aside as shown in Figure 7.1.2 Removing Flange Bolt.
Figure 7.1.1 Releasing Electrical Connectors.
Figure 7.1.2 Removing Flange Bolt.

Hood Removal Steps:
1. With a person on opposite sides, grasp the bottom edge of the hood to lift as shown in Figure
7.1.3 Removing the Hood. To evenly distribute the weight of the hood, place hands
approximately 15 - 20 inches from each end of the hood.
2. The hood should be gently lifted upward and forward until the hinge slide pins are free as
shown in Figure 7.2.1 Hood Alignment of Pins and Hinge Assembly. If the slide pins resist
movement, gently rock the hood side-to-side while lifting upward.
3. When slide pins are disengaged, carefully tilt hood forward and lift off the hinge. Move hood
to a safe area.
4. Carefully place edge of the hood on a carpeted or padded floor as shown in Figure 7.1.4
The Hood. If service is to be performed inside the hood, place exterior shell curved side down
on a foam-cushioned surface.
Figure 7.1.3 Removing the Hood.
Figure 7.1.4 The Hood.

7.2 Replacing the Hood onto Base Chassis
Precautions:
1. Disconnect from power source before beginning this procedure.
2. Two people are needed to perform this procedure.
Tools Required: Adjustable or ½ inch wrench.

Hood Replacement:
1. With person on opposite sides of the hood, grasp the lower edge to lift as shown in Figure
7.1.3 Removing the Hood. To evenly distribute the weight of the hood, place hands
approximately 15 - 20 inches from each end of the hood.
2. Carefully lift hood over base chassis and align hinge plate with hinge assembly as shown in
Figure 7.1.3 Removing the Hood.
3. Align hinge plate pins with slots on hinge assembly. Gently allow hood to slide down onto
hinge assembly until the hood pins are fully seated in slots as shown in Figure 7.2.1 Hood
Alignment of Pins and Hinge Assembly Hole in hinge assembly above struts should align with
hole in hinge plate. Insert black flange bolt, but do not tighten completely (95%).
4. Slowly lower the hood down to meet the base and verify proper alignment and seating of
the hood/base contact area.
5. Slowly raise hood to full open position, maintaining alignment. Tighten flange bolt.
6. Re-connect harnesses from hood to base as shown in Figure 7.1.1 Releasing Electrical
Connectors.
1. Align grooves/slots on each half of the electrical connector, so they fit together.
2. When electrical connector halves are seated, tighten threaded rings at bottom
of the connectors in a clockwise rotation until locked. Make sure your connection
is tight. Screw down to point of resistance, then make one last quarter turn until
you feel it “click” and lock in place. (NOTE: if it does not lock in place it can
cause internal arching or failure of heater operation).
Figure 7.2.1 Hood Alignment of Pins and Hinge Assembly.

7.3 Replacing the Heater Assembly
Precautions:
1. Turn OFF main power switch located under contour bed on top of power box, or disconnect
from main power source.
2. Two people are needed to perform parts of this procedure (hood removal). One person can
perform heater exchange.
Tools Required: Adjustable wrench, ½ inch wrench, medium/large Phillips head screwdriver.
Preliminary Procedures:
1. Prepare work area: Place a large soft cushioned pad on the floor or an elevated platform
next to the Cocoon Pod for easier work access.
2. Remove hood: (See Section 7.1) Place exterior shell of the hood curved side down on a
cushioned pad to prevent damage as shown in Figure 7.1.4 The Hood.
Figure 7.3.1 Upside Down Hood Position.
Removing the Heater Assembly:
1. To release heater assembly from hinge plate

Use a Phillips head screwdriver or screw gun to release the heater assembly bracket by
removing the center screws and nuts positioned on each side of the strut opening. Place
hand inside opening, beneath bolt position, to catch nut as it releases.
CAUTION: Do not drop screws or nuts into heater channel of hood.

2. Removal of hinge plate
Remove the five screws and nuts which attach the hinge plate to the hood as shown in 7.3.2
Removing Hinge Plate. Account for all five screws and nuts. Remove hinge plate and set
aside.
CAUTION: Do not drop any parts into the heat duct or the heater.
3. Removal of heater air intake screen

On the side through which the heater harness cable protrudes, straighten black tabs on the
screen inside heater cavity, and remove screen as shown in Figure 7.3.3 Removing Heater
Intake Screens.
4. Removal of Heater Harness

Loosen strain relief bushing by turning plastic nut from the outside of the duct with a wrench
as shown in Figure 7.3.4 Removing Heater Harness. NOTE: It may be necessary to use a
second wrench to hold nut inside the heater cavity, as well. Grasp the harness and slide out
of notch in screen opening. Push harness and connector through the vacant screen opening
and into the heat duct. Next, pull the harness up through the hinge plate opening.
5. Removal of heater
Grasp heater brackets and pull heater assembly straight up toward you, tilting slightly to
prevent any damage to the wires, connectors or terminals which are located on either side
of heater as shown in Figure 7.3.5 Removing Heater.
2
Center
Screw
5 3
Figure 7.3.2 Removing Hinge Plate. Figure 7.3.3

Removing Heater Intake Screens.

Figure 7.3.4 Removing Heater Harness. Figure 7.3.5 Removing Heater.
Heater Replacement Steps:
1. Grasp the replacement heater by the heater brackets as shown in Figure 7.3.5 Removing
Heater.
2. Carefully lower the heater into the hood duct by tilting slightly to the side when inserting as
shown in Figure 7.3.5 Removing Heater. As heater is inserted into hood duct, use caution to
prevent pinched or chafed heater wires. Position insulating tape surrounding heater
assembly appropriately to cover the duct opening.
3. Pull harness and connector through screen opening. Reconnect strain relief bushing nut and
heater screen reversing Step 4 in Removing the Heater Assembly immediately above.
4. Replace the hinge plate and secure with five screws and nuts.
5. Re-attach heater assembly bracket to center holes of hinge plate using appropriate screws
and nuts.
6. Re-attach hood to base chassis (See Section 7.2).
7. Re-attach heater connection to base. Confirm proper alignment of connector holes and
twist lock in place.
7.4 Adjusting Counter-Balance Cylinders Struts
Precautions:
1. Turn OFF main power switch located underneath the bed and/or disconnect the Cocoon
from power source before beginning this procedure.
2. Two people are needed to perform portions of this procedure (hood removal and
attachment).
Tools Required: Two wrenches with ½ inch capability

Preliminary procedures: Remove hood (See Section 7.1) per instructions above and
carefully set aside by placing edge of the hood on a carpeted
or padded floor as shown in Figure 7.3.1 Upside Down Hood
Position.
Strut Adjustment:
1. The upper hinge assembly (shown below) has nine (9) pin holes which allow the strut
mounting position to be adjusted. The manufacturer generally does not recommend
adjusting the mounting position of the struts because each Cocoon Wellness Pod is custom
made. The hoods may vary in weight by several ounces. This slight variance may require an
adjustment in the position of the strut in order to make the hood drop faster or slower
(thereby creating more resistance to pull the hood closed).
1
5 2
8 6 3
9 7 4
. Figure 7.4.2 Nine Holes on Pin Bolt

Figure 7.4.1 Pin Bolt on Upper Hinge
of Upper Hinge Assembly
Assembly
2. If the hood seems to be closing hard or dropping fact – or the opposite – the hydro-lift struts
can be adjusted by repositioning the pin bolt on the upper hinge assembly as instructed
below.
3. Use the wrench (1/2 inch) to loosen the nut on the pin bolt, as shown in Figure 7.6.1
Removing Strut Pin Bolt and Nylon Spacers on Upper Hinge Assembly. Remove the bolt,
grasping the spacers and washers so they do not fall through lower hinge opening into base
of the unit. NOTE: Carefully note the position of the spacers and washers surrounding the
struts, for use in re-installation.
4. If hood closes hard or drops too fast: Relocate the pin bolt on the upper hinge assembly to
adjust speed of movement of the hood. The placement of the pin bolt into holes number
three or four (shown below) slows the downward movement of the hood slightly. Note that
hole number two is maximum adjustment location to reduce drop speed as shown in Figure
7.4.2 Nine Holes on Pin Bolt of Upper Hinge Assembly for placement of the holes.

Holes 3 or 4
1
5 2
8 6 3
9 7 4
CAUTION: Allowing the hood to drop too fast may damage equipment or injure users.
5. Select the numbered hole for the pin bolt position to create the desired effect, and re-
attach struts and pin bolt to upper hinge assembly, being careful to position the spacers and
washers correctly as shown in Figure 7.6.1 Removing Strut Pin Bolt and Nylon Spacers on
Upper Hinge Assembly. NOTE: It is important to note the struts should only be installed with
the cylinder attached to upper hinge assembly and piston to lower hinge assembly.
6. Note: Struts are expected to lose from three to five percent of their original pressure
annually. Adjustments may be required periodically to ensure that hood opens and closes
smoothly. NOTE: When the strut adjustments fail to control hood movement effectively,
replace struts immediately.
7. CAUTION: Do not overtighten the bolts attaching the struts to the hinge assemblies.
Overtightening may cause the struts to bend.
NOTE: There is only one correct hole to be used for attachment of struts to the lower hinge
assembly (shown below).
7.5 Replacing Counter-Balance Cylinders Struts
Precautions:
1. Turn OFF main power switch located under contour bed on top of power box, or disconnect
the unit from power source before beginning this procedure.
attachment).
Tools Required: Two wrenches with ½ inch capability, medium/large Phillips screwdriver.

1. Remove hood (See Section 7.1) and carefully set aside by placing edge of the hood on a
carpeted or padded floor as shown in 7.3.1 Upside down Hood Position.
2. Use wrenches for the pin bolt, washer and nylon spacer removal as shown in Figure 7.6.1
Removing Strut Pin Bolt and Nylon Spacers on Upper Hinge Assembly.
3. Remove five screws from the hinge plate attached to the base chassis as shown in Figure
7.6.2 Removing Hinge Plate Screws on Base Chassis.
4. Carefully lift the hinge assembly up and out of the base chassis and set on prepared work
surface.
Strut Removal Steps:

1. Use wrenches to remove pin bolt and nylon spacers from lower hinge area.
NOTE: Position of the spacers and washers for proper replacement.
2. Remove the struts.
Strut Replacement Steps:

1. Replacement struts are connected to the lower hinge mount by using pin bolt and nylon
spacers as shown in Figure 7.5.1 Lower End Hinge Location. Pin bolt should be firm, but not
too tight, to allow struts to pivot on bolt.
NOTE: It is important to note the struts should only be installed with the cylinder attached to
upper hinge mount and piston to lower hinge mount.
2. Reposition hinge assembly on base chassis. Affix to surface using the five screws and nuts
previously removed as shown in Figure 7.6.2 Removing Hinge Plate Screws on Base Chassis.
3. Struts are reconnected to the upper hinge mount by using the pin bolt, nylon spacers and
washer from removal procedure as shown in Figures 7.6.1 Removing Strut Pin Bolt and Nylon
Spacers on Upper Hinge Assembly and Figure 7.6.3 Pin Bolt Position on Hinge Assembly.
4. Re-assembly unit (See Section 7.2).
Figure 7.5.1 Lower End Hinge Location.

7.6 Replacing Hinge Assembly
Precautions:
1. Turn OFF main power switch located under contour bed on top of power box or disconnect
the unit from power source before beginning this procedure.
attachment).
Tools Required: Two wrenches with ½ inch capability, medium/large Phillips screwdriver.
Remove hood (See Section 7.1) and carefully set aside by placing edge of the hood on a
carpeted or padded floor as shown in 7.3.1 Upside down Hood Position.
Hinge Removal Steps:

1. Use the wrenches to loosen the nut on the pin bolt as shown in Figure 7.6.1 Removing Strut Pin
Bolt and Nylon Spacers on Upper Hinge Assembly and remove the bolt, grasping the spacers
and washers so they do not fall through lower hinge opening into base of Alpha™. NOTE:
Position of the washers and spacers, as well as mounting hole of pin bolt, for re-installation.
2. Open hinge and remove five screws from the hinge plate attached to the base chassis as
shown in Figure 7.6.2 Removing Hinge Plate Screws on Base Chassis. Grasp each nut as it
releases from the screw to avoid dropping into cavity of base.
3. Carefully lift the hinge assembly up and out of the base chassis and set on prepared work
surface.
4. Use the wrenches to remove pin bolt and nylon spacers from the lower hinge mount.
Remove the Struts. NOTE: The hole in which the pin bolt is originally mounted.
Figure 7.6.1 Removing Strut Pin Bolt and Nylon Spacers on Upper Hinge Assembly.

Figure 7.6.2 Removing Hinge Plate Screws on Base Chassis.
Hinge Replacement Steps:
(Keep Cylinder up, Piston down as shown in Figure 7.6.2 Removing Hinge Plate Screws on Base
Chassis)
1. Connect the struts to new lower hinge mount (See Section 7.5). NOTE: It is important to use
the same mounting hole as the previous hinge.
2. Position new hinge assembly on base chassis and affix to surface using the five screws and
nuts previously removed as shown in Figure 7.6.1 Removing Strut Pin Bolt and Nylon Spacers
on Upper Hinge Assembly.
3. Reconnect the struts to the upper hinge mount with the pin bolt, spacers and washer (See
Section 7.5). NOTE: It is important use the same mounting hole as the previous hinge.
Figure 7.6.3 Pin Bolt Position on Hinge Assembly.

7.7 Removing Bed Assembly from Base Chassis
Precautions:
1. Turn OFF main power switch located on the control panel or disconnect the unit from power
source before beginning this procedure.
2. Two people may be needed to perform this procedure, as bed may be awkward to handle
alone.
Bed Assembly Removal Steps:
1. Raise hood to a fully opened position.
2. Raise shoulder end of the contour bed. Locate black bed prop stand in base of the Cocoon
under contour bed. Raise bed enough to allow bed prop stand to be lifted and inserted into
brackets attached to under side of contour bed, near upper vibration motor as shown in
Figure 7.7.1 Bed Stand Bracket. Lower the bed onto bed prop stand as shown in Figure 7.7.2
Bed Assembly from Base Chassis.
Bracket
Figure 7.7.1 Bed Stand Bracket.
3. Disconnect the electrical cords from the two receptacles as shown in Figure 7.7.3 Disconnect
Electrical Cords from Power Box Cover.
Figure 7.7.2 Bed Assembly from Base Chassis.

4. Carefully lift contour bed to disengage bed prop stand from brackets, lower bed prop stand
and continue to lift bed until it is free of the base chassis. The contour bed weighs
approximately 33 pounds or 15 kilograms. NOTE: It is suggested to have two people lift the
contour bed from the base chassis, as it may be awkward to handle alone.
Figure 7.7.3 Disconnect Electrical Cords from Electrical Panel Cover.
Disconnect the
motors controller.
7.8 Replacing Bed Assembly Onto Base Chassis
Precautions:
1. Turn OFF main power switch located on the control panel or disconnect the unit from power
source before beginning this procedure.
2. Two people may be needed to perform this procedure. Bed is not heavy (Approx. 60 lb./ 27
kg.) but it may be awkward to handle alone.
Bed Assembly Replacement Steps:
1. Raise hood until it reaches fully-open position.
2. Set six (6) bed support balls in recesses in base chassis.

3. Gently set contour bed onto the six (6) bed support balls (balls should fit into bed support
cups on underside of bed).
4. Raise the head area of the bed. Locate black bed prop stand. Raise bed to allow bed prop
stand to be raised up and inserted into brackets (near upper vibration motor) underneath
bed as shown in Figure 7.7.1 Bed Stand Bracket.
5. Lower contour bed onto bed prop stand as shown in Figure 7.7.2 Bed Assembly from Base
Chassis.
6. Plug electrical cords into electrical outlets in accordance with the label on the electrical box
cover as shown in Figure 7.7.3 Disconnect Electrical Cords from Power Box Cover while the
bed prop stand is holding the bed up.
7. Carefully lift head end of contoured bed to disengage prop stand. While continuing to hold the
head end of the bed up, remove bed prop stand from brackets and lower to base.
8. Slowly lower the contour bed back onto the six (6) bed support balls making sure the balls
remain in place for support.
7.9 Replacing Vibration Motor(s)
Precautions:
Turn OFF main power switch located under contour bed on top of power box or disconnect the
unit from power source before beginning this procedure.
Tools/Supplies Required:
1. Phillips screwdriver
2. ½ inch socket wrench
3. Heat gun (or other heat source)
4. Loctite Removable Threadlocker (service removable)
Preliminary Steps:
1. Remove bed assembly from lower chassis (See Section 7.7).

2. Place bed upside down on soft, clean work surface.
3. Remove screws from motor guard. Set screws and guard aside.
Vibration Motor Removal Steps:
1. Remove screws from wire supports connected to cord of vibration motor(s) being replaced
as shown in Figure 7.9.1 Screws on Wire Connected to Vibration Motor.
2. Release bed support cup(s) housing the vibration control rheostats by removing mounting
screws as shown in Figure 7.9.2 Bed Support Cup.
3. Use wrench to remove mounting bolts of vibration motor as shown in Figure 7.9.4 Removing
Flange Bolt Attaching Motors. NOTE: Motor mounting bolts have been secured with Loctite
thread locking compound. Slight heating of these bolts may aid in loosening them for
removal.
4. Remove all strain reliefs from the vibration assembly power cord for use in new assembly
installation.

Figure 7.9.1 Screws on Wire Connected Figure 7.9.2 Bed Support Cup.
to Vibration Motors.
Figure 7.9.4
Removing Flange Bolt Attaching Motors.
Vibration Motor Replacement Steps:
1. Install replacement vibration motor(s) using two (2) flange bolts. Apply Loctite threadlocker
or similar product to threads prior to insertion.
2. Affix bed support cup to bottom of bed with four Phillips screws.
3. Reinstall strain relief on vibrator motor power cord and affix to bottom of bed in appropriate
pattern with screws.
4. Re-install motor guards. Check to be sure motor can spin freely within motor guard
7.10 Replacing the 12VDC Power Supply
1. Unplug the vibration bed cords and remove the vibration bed.
2. Remove four screws on the electrical panel.

3. Lifted the electrical panel to get access to the power supply.
4. Disconnect the connectors/lugs on the power supply to remove it from the cavity.
5. Place the replacement Power Supply at the same location of the old one, reconnect the
connectors/lugs
6. Close the electrical panel and tighten the screws to secure the panel.
12VCD Power Supply
7.11 Replacing Face Air Vent(s)
Tools Required:
1. Small Flat Blade Screwdriver

2. Small Phillips Screwdriver
Face Air Vent(s) Replacement Steps:
Note: The louver insert of the face air vent is generally the only part which needs to be
replaced. To replace the louver insert, follow these steps:
1. Using screwdriver, carefully pry louver insert away from the mounting ring as shown in Figure
7.16.1 Removing Face Air Vent(s).
2. Replace louver insert with new part and snap into place.
Note: If mounting ring appears to be damaged, follow these steps:
1. Remove louver insert as described above.

2. Remove two (2) screws from face of mounting ring.
3. Remove mounting ring.
4. Replace with new part and reverse above steps to install.

Figure 7.16.1 Removing Face Air Vent(s).
7.12 Replacing Face Fan Assembly
Precautions: Be sure to turn unit OFF at main switch AND disconnect from power source before
going any further with this procedure.
Tools Required: Phillips screwdriver
Face Fan Assembly Removal Steps:

1. Remove the salt brick from its bracket.
2. Remove four (4) screws affixing grill and face fan assembly to unit as shown in Figure 7.17.2
Face Fan Grill.
3. Carefully pull face fan assembly out of unit as shown in Figure 7.17.4 Inserting/Removing
Face Fan Assembly.
Salt Tile

Face fan
Figure 7.17.1 Inserting/Removing Face Fan Assembly.
Face Fan Replacement Steps:
Install replacement face fan reversing the steps set forth above. NOTE: Use flat blade
screwdriver to hold grill and fan in place while inserting mounting screws.
7.13 Replacing the Heat Sensor Assembly
Precautions: Be sure to turn unit OFF at main switch or disconnect from power source before
going any further with this procedure.
Tools/Supplies Required:
1. Phillips screwdriver
2. Two adjustable pliers or wrenches
3. Ruler or tape measure
Heat Sensor connector is attached to rear of display panel. Sensing unit is located inside sauna
chamber (above wooden handle, near air shower holes), as shown in Figure 7.19.3 Harness
Location from Display/Control Panel and Figure 7.22.1 Heat Sensor Location Inside the Hood.
Carefully measure and write down length sensing unit extends through mounting nut into the
sauna chamber. When replacement sensor is installed, sensor should initially extend the same
distance into sauna chamber. Sensor may be moved further into chamber or closer to strain
relief nut as determined by temperature test.

Figure 7.22.1 Heat Sensor Location inside the Hood.
Preliminary Procedures: Remove display/control panel (See Section 7.19)
Heat Sensor Removal Steps:
1. Disconnect heat sensor assembly cable from time/temp controller.
2. Carefully loosen Strain Relief Collar as shown in Figure 7.22.1 Heat sensor Location inside the
Hood by hand or with wrench, if necessary, until Sensor can be removed from Strain Relief
nut by pulling back into display panel area.
Heat Sensor Assembly Replacement Steps:
1. Carefully insert replacement heat sensor cable through hole in hood into sauna chamber
and adjust location of sensor so it extends the same distance into the chamber as sensor
assembly just removed (refer to earlier measurement) (Approx. ½ - ¾ inch or 1.25 - 1.90 cm).
2. Tighten strain relief nut by hand until snug.

CHAPTER 8 - MAINTENANCE
8.1 Preventative Maintenance
CAUTION: Unplug from the electrical wall outlet before cleaning. DO NOT CLEAN WITH STEAM
CLEANERS, HIGH PRESSURE CLEANERS OR BY SPRAYING WATER.
Face Fan Cleaning
Deposits of dust and dirt are accumulated on the fan blades and grill from the airflow of the
face fan. As needed or at least every 60 days, clean this area with a medium soft bristle brush
and/or vacuum cleaner.
Heater Intake Screens Cleaning
The screens located on each side of the airflow channel above the main hinge remove dust
and dirt from the air that flows through the heat chamber. The screens become clogged and
the efficient use of the sound chamber is reduced, along with life expectancy of the heater. The
accumulated dirt on the screens may be oily from the aromatic oils. As needed or at least every
60 days, clean the screens to remove the accumulated soil by the use of a medium soft bristle
brush and/or vacuum cleaner.
8.2 General Cleaning & Mandatory Use of Pre-Approved Solution
All plastics and poly carbonate surfaces including the inside and outside of system hood,
underbed area and poly carbonate shell, as well as accessories in your Cocoon Wellness Pro
must be cleaned and disinfected using a pre-tested, pre-approved cleaning solution sold by
Wellness USA called Accel TB .05% solution. Accel offers a new technology within this
disinfectant, based on an active ingredient known as “Accelerated Hydrogen Peroxide (AHP)”
or ”Stabilized Hydrogen Peroxide (SHP)” for hard-surface antimicrobial applications. AHP is a
cleaner and disinfectant designed for high risk areas such as health care facilities but is safe,
effective and environmentally friendly.
Facts about ACCEL TB:

a. Effective cleaner
b. Effective disinfectant
c. Highly efficient (only requires soaking on the material for 1 minute as
opposed to traditional cleansers whose warnings require up to 10 minutes for
total disinfecting)
d. Non-toxic
e. Non-corrosive ( this relates to the skin, eye, as well as surfaces)
f. Biodegradable
Certifications for the Product:

Active Ingredient: Accelerated Hydrogen Peroxide
MSDS Specification: See below
EPA: 74559-1
OSHA: The product meets the U.S. Occupational Health and Safety Administration (OSHA)
blood-borne pathogen standards for cleaning blood and bodily fluids.
Average Product Usage:
Each 32oz. bottle should provide a minimum of 30 full unit cleanings.
Product Ordering Procedure: The product is available in 32oz. bottle size and is sold in a case of
12 bottles. You will place all reorders with any Wellness USA Consultant. Just call 1-877-818-8877
and ask to place your order.
Cleaning Instructions: Use Accel Solution as follows: There is no product dilution with this
solution.
1. Spray desired area/surface with Accel TB .05% disinfecting solution.

2. Let solution sit for 30 seconds.
3. Wipe surface dry and clean with a soft cloth or paper towel.
Note: Rinsing is not allowed on the exterior hood or on the side panels of the Cocoon Wellness
Pro.
Note: Abrasive detergents and scrubbing must not be used to clean the unit. This may result in
serious damage to the plastic surfaces of the unit. In addition to abrasive detergents, it is strictly
forbidden to use cleaning agents containing acetone, ammonia, petrol, benzene, window/glass
cleaners or varnish removers.
WARRANTY NOTICE: CUSTOMER’S RESPONSIBILITIES: The Customer is responsible to use ONLY the
approved Accel TB Cleaning Solution. Use of any and all other cleaning products for cleaning
and disinfecting your unit will immediately void your product warranty covering the
Polycarbonate material on the machine.
8.3 Cleaning the Shell
Your Cocoon Wellness Pro is shipped to you wrapped carefully in clear plastic wrap. The plastic
wrap will keep your Cocoon Wellness Pro clean and safe during its journey, but the plastic
causes one minor side effect—it leaves a slight film on the shell. We recommend that you wipe
down your machine as soon as you uncrate it.
To clean the inside and outside of the shell:

1. Spray on Accel TB .05% disinfecting solution.
3. Wipe surface dry and clean with a soft cloth or paper towel.
Note: Do not use any type of abrasive pad or scouring powder as they may scratch the
surface finish.
8.4 Cleaning the Underbed Area
The following should be done after every Cocoon Wellness Pro session:
a. Carefully remove bed sections from unit, unplug vibratory bed motor chords from the unit
if necessary.
b. Clean dirt, dust and perspiration from underbed surfaces following directions below.
c. Spray desired surface/area with Accel .05% TB Disinfectant.
d. Let solution sit for 30 seconds.
e. Wipe surface dry and clean with a soft cloth or paper towel.

8.5 Cleaning Contact Surfaces (Bed, Head Pillow, Interior of Shell)
1. Use Accel TB .05% Disinfectant on all contact surfaces AFTER EACH USE to present a
clean, sanitary appearance and feel for each new client.
3. Wipe dry and clean with paper or soft cloth towel.
4. Bed and head pillow could stain over time. For light staining, we recommend using “Soft
Scrub” cleaner and isopropyl alcohol. Spread “Soft Scrub” and alcohol on the bed
surface, let it sit for 5 minutes, then dampen a soft cloth with water and gently rub the
area in circles.
NOTE: Cleaning after each use removes oils, perspiration, and cosmetics. It will also prolong the
material life of the accessories and bed.
CAUTION: Do not spray cleaning solvent on the electrical box cover or power connectors as it
could cause a short circuit.

CHAPTER 9 – SPECIFICATIONS AND INCLUSIONS
9.1 Precautionary Safeguards
The Cocoon Wellness Pro is an appliance. Avoid rough handling, direct sunlight and high
temperature or humidity. Mishandling will result in damage to the unit. Wipe it with a damp
clean cloth moistened with water or mild detergent.
9.2 Cocoon Wellness Pro Specifications
9.2.1 Model 110V, Color of Shell: Soft White.
Measure Method and Measurement Range:

Degree of Temperature: Room temperature to 194˚ F/90˚C (+/- 5˚F)
Electrical Power Requirements of Regional Setting in United States and Canada:

110/120 VAC, 20A
Power Source Requirement of Regional Setting in United States and Canada:

2200/2400 WATTS, 20 Amps, 110/120 VAC
Operating Environment: Plus 10 C~ plus 40, less than 85%RH.

Storage Environment: Negative 20 C~ plus 55 C, less than 95% RH.
Dimension:
Opened: 35 inches (W) 84 inches (H) and 89 inches (L)
Closed: 35 inches (W) 39 inches (H) and 89 inches (L)
Specifications are subject to change without notice.
9.2.2 Model 220V, Color of Shell: Soft White.
Measure Method and Measurement Range:

Degree of Temperature: Room temperature to 194˚ F/90˚C (+/- 5˚F)
Electrical Power Requirements of Regional Setting in United States and Canada:

220/240 VAC, 15A, 50/60 Hz
Power Source Requirement of Regional Setting in United States and Canada:

2200/2400 WATTS, 15 Amps, 220/240 VAC.
Operating Environment: Plus 10 C~ plus 40, less than 85%RH.

Storage Environment: Negative 20 C~ plus 55 C, less than 95% RH.
Dimension:
Opened: 35 inches (W) 84 inches (H) and 89 inches (L)
Closed: 35 inches (W) 39 inches (H) and 89 inches (L)
Specifications are subject to change without notice.

CHAPTER 10 Labels and Location
Serial Number label. Located inside

the machine near the head.
110V Model 220V Model
Specifications label. Located under the machine at the foot end, where the power cord is
inserted.
Ground Label. Located in cavity of

base unit near ground bar.
Fuse Label. Located near fuse on

electrical panel.

Warning Label. Located near
heater (hood/near foot area).
Warning label underneath bed on

top of electrical panel.
Located near IR heating elements.

Warning Label. Located inside the
machine at the foot end.
Warning Label. Located in the

hood, near the wooden handle.

Owner Record
The model and serial numbers are located at the base of the unit under the bed. Record these
numbers in the spaces provided below. Refer to these numbers whenever you call your dealer
regarding this product.
Model No.: COCOON WELLNESS PRO
Serial No.:
MANUFACTURED BY: DISTRIBUTED BY:
RELAXWELL USA
MINNEAPOLIS, MN 55431 USA

Tel: (952) 888-8282
Fax: (952) 888-8887
WARNING
TO PREVENT FIRE OR SHOCK HAZARD:

1. DO NOT EXPOSE UNIT TO RAIN.
2. DO NOT PLACE THE UNIT IN A SHOWERING AREA OR STEAM ROOM.
CAUTION
TO REDUCE RISK OF ELECTRICAL SHOCK, DO NOT REMOVE COVER OF THE ELECTRICAL BOX INSIDE
UNIT OR THE FACE PANEL. (NO USER-SERVICEABLE PARTS ARE INSIDE.) REFER SERVICING TO
QUALIFIED SERVICE PERSONNEL.
CONTACT DEALER, DISTRIBUTOR OR:

RELAXWELL USA
Minneapolis, MN 55431
952-888-8282
info@wellness-usa.com

Registration Form
Please FAX or SEND this Registration Form to Relaxwell USA.
Fax: (952) 888-8887

Email: info@wellness-usa.com
Serial Number:
Date of Purchased:
Model Number:
Business Name:
Owner's Name:
Mailing Address:
City:
State:
Country:
Telephone:
Fax:
Purchased From:
Name:
Mailing Address:
City:
State:
Country:
Telephone:
Fax:

STANDARD WARRANTY FOR COCOON WELLNESS PRO SYSTEM
A. Manufacturer and Product Covered
Relaxwell USA (d/b/a Wellness-USA and collectively known hereinafter as “RW”) is the
manufacturer of the Cocoon Wellness PRO (“Cocoon”) and the provider of the Cocoon
standard warranty (“warranty” as governed by the terms and conditions set forth in this
document. RW warrants the Cocoon against defects in materials and workmanship when the
Cocoon is used normally in accordance with RW’s Cocoon Wellness Pro Owner’s Manual.
Except where prohibited by law, this warranty applies only to the original purchaser of a new
product who buys the Cocoon from an authorized Cocoon retailer. The “Owner” or “Customer”
means the party who purchased the Cocoon and who submits a Cocoon warranty assistance,
repair or replacement claim.
B. Standard Product Warranty Term
The warranty term period (detailed below) shall govern the Cocoon submitted for warranty
coverage and will begin on the date of the installation of the Cocoon at the final owner/
purchaser location, or beginning on the date of the Original Cocoon Invoice Shipping Date from
manufacturer to distributor, whichever time period is less.
General Terms and Conditions
The standard warranty for Cocoon is governed by the terms and conditions set forth in this
document.
1. PRODUCT WARRANTY COVERAGE DETAIL:
a. Telephone support from RW Technical Service Team between the hours of 7:30 A.M.
through 5:30 P.M. CST Monday through Friday. Warranty coverage claims by Owner to
RW must include the following: 1) Cocoon serial number and model number; 2) date
Cocoon was installed; 3) Location address and name of business; 4) description of
problem; and other information requested by RW (i.e., photos, video, etc.).
b. Product warranty covers the repair or replacement (at RW election) of a defective
system or standard Cocoon components—but does not include the cost of labor for
removing or installing said components.
c. The Product warranty term time period for the Cocoon shall be as follows:
1.) Twenty-four (24) months: Fiberglass shell;
2.) Twelve (12) months: Standard Cocoon parts and components;
3.) Four (4) months: Struts, LED modules and vinyl bed;
4.) No Coverage: Consumables and Accessories are not covered by warranty, and
include neck drapes, aroma oils, salt brick, resistance tubes and handles
d. Any defect, failure of part or system, damage to the unit, parts and/or components
which are caused by or incurred as a direct or indirect result of owner or customer
abuse, misuse, negligence, failure of maintenance and/or reckless use will not be
covered under this product warranty agreement.
e. The Cocoon owner must provide RW with reasonable time and opportunity (as
determined by a RW Technical Representative) for verbal troubleshooting with the
Owner or Owner’s Representative prior to replacement or shipment of any parts. It is the
discretion of RW to make the determination to for replacement of parts, or intake of the
equipment to be returned to RW for evaluation, replacement and/or repair.

f. Replacement parts to be provided on an exchange basis. All warranty claims of Cocoon
problems and defective parts require the Owner to return and ship the defective part(s)
to RW at Owner’s expense. Prior to Owner’s shipment of parts and acceptance by RW,
Owner shall provide notice and description information to RW and RW Technical Service
shall authorize the return of the parts and will provide Owner with a Return Goods
Authorization (“RGA”) Number. The reimbursement of shipping costs shall be determined
by RW Technical Management. If the parts are determined to be defective and covered
by the warranty, RW will reimburse the Owner’s freight charges as further detailed in #9
below. Return parts not received by RW within 30 Days of original notification and RGA
date, from Owner to RW, shall constitute cause for invoicing of the replacement parts to
the Owner at list price. Owner hereby agrees to pay these costs, as assessed.
2. EXCLUSIONS FROM THE PRODUCT WARRANTY SHALL INCLUDE BUT ARE NOT LIMITED TO THE
FOLLOWING:
a) Labor.
b) Consumables and/or accessories.
c) Defects resulting from operator misuse, abuse, unreasonable wear and tear,
negligence or recklessness, and/or problems resulting from the customer’s failure to
perform routine maintenance or refusal to perform a recommended repair.
d) Defects resulting from modifications made by the customer that were not approved
by RW.
e) Defects resulting from facility caused malfunctions including incorrect power voltage
and/or environmental conditions.
f) Defects resulting from any acts of war, terrorism, natural disaster or other force
majeure.
g) If it is determined that a component is not covered by this product warranty,
customer agrees to sign an Authorization Repair Work Order of the evaluated findings
and estimation of required work to repair or replace the component to meet
manufacturer specifications.
3. COVERAGE HOURS: The service hours covered under this agreement are 7:30 A.M. to 5:30
P.M. Monday through Friday local time, excluding holidays and weekends. Any service that
is not covered by the standard warranty and/or performed outside of the normal service
hours at Owners request will be billable at the RW published Time and Materials Rates when
the service is rendered.
4. RESPONSIBILITY: RW is not responsible for acts of war, terrorism, natural disaster or other force
majeure or failure of services supplied by third party contracted or other sources. RW agrees
to respond in a timely manner, but cannot be held responsible for transportation delays for
any reason. RW is not responsible for any interruption of Owner’s business at any time and for
any reason, including but not limited to Cocoon defects. The standard Cocoon warranty
does not cover any business interruption or claims related to any use of Cocoon whatsoever
in business and/or as related or due to any other causes beyond RW’s control or for
damages or revenue lost for any downtime of Cocoon equipment.
5. CUSTOMER’S RESPONSIBILITES: The Customer is responsible for:
a. Maintaining the equipment in an environment suitable for the operation of the

Cocoon as instructed in the Cocoon Wellness Pro Owner’s Manual.
b. Maintaining proper electrical power requirements as recommended by RW.

c. Following all operating and maintenance instructions for the Cocoon as set forth in
the Cocoon Wellness Pro Owner’s Manual supplied by RW.
d. Making the equipment available for service within 1 hour after the arrival of any
Technical Service Representative.
e. Paying all charges incurred for labor for work done or due to delays in equipment
access or refusal of service after a Technical Service Representative has been
dispatched and is either in-transit or on-site.
f. Maintaining a safe and accessible environment for the Service Personnel to service
the equipment.
g. Allowing RW to implement any recommended engineering change deemed
necessary by RW.
h. Refraining from making any modifications to the equipment that are not approved
by RW.
i. Using ONLY Accel TB Cleaning Solution (or equivalent) for cleaning the
equipment. Use of any and all other cleaning products for cleaning and disinfecting
your unit will immediately void your product warranty coverage.
6. USE OF SUB-CONTRACTORS: Service provided under this Product Warranty may occur from
time to time at RW’s sole choice and option, and can be performed by either RW or its
authorized Technical Representatives or Sub-Contractors at the direction of RW. RW shall be
responsible for the cost of furnishing replacements for defective components only, and the
Customer shall be solely responsible for all labor costs related thereto.
7. PARTS REPLACEMENT: Repair materials and parts used to perform service pursuant to this
Product Warranty will be replaced only as deemed necessary by RW. RW may repair or
replace the defective warranty parts at its choice, and/or may use repaired, rebuilt or
refurbished parts as necessary in making repairs under this Product Warranty. All parts to be
furnished on an exchange basis, with the replaced parts becoming the property of RW. The
warranty coverage term period for all parts repaired or replaced for parts deemed to be
defective and covered by this warranty will be for the remaining term period of this standard
warranty or the period of 90 days from date of shipment, whichever time period is greater.
8. FREIGHT COSTS: In-bound freight costs for all authorized RGA for warranty repairs, parts or
system, are incurred by the Customer. All freight costs on out-bound warranty replacement
components shall be paid by RW and will be shipped via UPS Ground Services only. Any
freight upgrades to a faster delivery, such as Express Overnight, are the responsibility of the
Customer. Under this Product Warranty Policy any and all Customs Clearance, Duties or
Taxes are not part of the freight expense cost and shall be paid by Owner. This standard
warranty policy considers freight costs as transportation expense only, and does not cover
any administrative or government fees as mandated by any local governments. If it
is determined the returned part or component is not covered under warranty, due to misuse,
out of warranty time period or any failure of any other condition of warranty coverage, the
customer shall incur all freight charges.
9. LIMITATION OF LIABILITY: The liability of RW hereunder is agreed to be limited to the amount

equal to the total amount of all payments made by Customer pursuant to this Product
Warranty Agreement and by acceptance of the Product Warranty Agreement. Customer
hereby waives any and all claims for incidental, special, consequential or punitive damages.
Customer agrees to hold RW harmless and indemnified from any and all such claims by
Customer and its agents, servants, employees and its successors and assigns.

10. FORCE MAJEURE: Neither party shall be liable for any failure or delay in performance under
this Agreement (other than for delay in the payment of money due and payable hereunder)
to the extent said failures or delays are proximately caused by causes beyond that party's
reasonable control and occurring without its fault or negligence, or party to substantially
meet its performance obligations under this Agreement, provided that, as a condition to the
claim of non-liability, the party experiencing the difficulty shall give the other prompt written
notice, with full details following the occurrence of the cause relied upon. Dates by which
performance obligations are scheduled to be met will be extended for a period of time
equal to the time lost due to any delay so caused.
11. ENTIRE AGREEMENT: This agreement contains the whole agreement between the parties in
regards to the standard Cocoon Product Warranty. There are no other terms, obligations,
covenants, representations, statements, or conditions, oral or otherwise, of any kind
whatsoever regarding this Product Warranty unless signed by both parties subsequent to the
commencement date of this Cocoon Warranty policy.
12. JURISDICTION AND GOVERNING LAW: All parties to the transaction shall be subject to the
jurisdiction and laws of the federal courts of the United States, District of Minnesota and/or
the state courts of the County of Hennepin, State of Minnesota and jurisdiction shall rest
solely and exclusively only in the State of Minnesota, without regard whatsoever to any
principles of conflicts of law that would require or permit the application of the substantive
law of any other jurisdiction, question of law, interpretation and/or dispute arising under the
sales agreement or interpretation of this standard Cocoon Warranty.
13. ASSIGNMENT OF BINDING AGREEMENT: This warranty only applies to the original purchaser of
a new product who buys the Cocoon from an authorized Cocoon retailer. The purchaser
cannot assign or transfer its rights under this warranty without the prior written consent of RW.
The provisions of this warranty are binding upon all successors, administrators, trustees and
permitted assigns of purchaser. This warranty may be amended, altered or changed at any
time only if in writing signed by RW, which may be refused by RW at any time for any reason.
How to Obtain Product Warranty Service:
Tel: 1-877-818-8877 or 952-703-5371or E-mail: info@wellness-usa.com

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CWP.10.0217.5.

Voice Direct Dial: (952) 888-8282

BE FIT• BE HEALTHY • BE WELL| 1 800 445-8418 | www.wellness-usa.com 1

CHAPTER 2 Product Features

CHAPTER 3 Quality Assurance & Safety

BE FIT• BE HEALTHY • BE WELL| 1 800 445-8418 | www.wellness-usa.com 2

CHAPTER 8 Preventative Maintenance

CHAPTER 9 Specifications and Inclusions

CHAPTER 10 Labels and Locations 55

BE FIT• BE HEALTHY • BE WELL| 1 800 445-8418 | www.wellness-usa.com 3

1.1 Purpose of this Manual

1.2 Customer Service

BE FIT• BE HEALTHY • BE WELL| 1 800 445-8418 | www.wellness-usa.com 4

2.1 Product Features

Dry Heat Sauna

Cool Face Air

2.2 Fitness & Wellness Services

BE FIT• BE HEALTHY • BE WELL| 1 800 445-8418 | www.wellness-usa.com 5

3.1 Precautionary Safeguards

• Excessive humidity or dust.

BE FIT• BE HEALTHY • BE WELL| 1 800 445-8418 | www.wellness-usa.com 6

4. Keep the cord away from heated surfaces.

5. Do not use outdoors.

12. For infrared emitters, the thermal cut-outs are self-resetting.

3.2 Bed Vibration Massage Motors

BE FIT• BE HEALTHY • BE WELL| 1 800 445-8418 | www.wellness-usa.com 7

4.1 Opening Shipping Container

Strictly observe the following instructions for safety:

• Do not stand the Cocoon Wellness Pro System on end.

Instructional steps for opening shipping container are as follows:

1. Cut straps restraining the carton with utility tool.

Table 4.2.1 Contents Checklist for Supplied Accessories.

One (1) head pillow

BE FIT• BE HEALTHY • BE WELL| 1 800 445-8418 | www.wellness-usa.com 8

4.3 Installing Bed

It is recommended that at least two people perform this task.

Instructional steps for installing the bed:

3. Carefully remove the protective plastic from the bed.

4. Locate the electrical cords for the bed vibration motors.

5. Set six (6) balls in ball holes.

6. Stand at the opposite side of the bed facing each other.

7. Set bed gently on the six supporting balls.

11. Lower bed back onto the six supporting balls.

BE FIT• BE HEALTHY • BE WELL| 1 800 445-8418 | www.wellness-usa.com 9

4.4 Supplied Accessories

Instructional steps for installing Supplied Accessories:

1. Installing Neck Drape:

2. Take neck drape out of bag.

4. Apply pressure to the Velcro strip.

5. Repeat Step 3 and Step 4 stated above if adjustments are required.

BE FIT• BE HEALTHY • BE WELL| 1 800 445-8418 | www.wellness-usa.com 10

1. Take pillow out of its plastic bag.

4.5 Electrical Power Requirement

110/120 Volt, 20 Amp or 220/240 Volt, 15 Amp

ETL Grounding Standards:

CAUTION: Improper connection of the equipment-grounding conductor can result in a risk of

BE FIT• BE HEALTHY • BE WELL| 1 800 445-8418 | www.wellness-usa.com 11

4.6 Connecting the Power Cord

For safety, please check the operating