The document provides details about a student named Nahom Alemseged including their ID number and teacher's name. It discusses the definition of user documentation and technical documentation, benefits of each, and examples. It also addresses how to prepare templates for a user manual and technical documentation. The key information is the definitions of user documentation and technical documentation as well as benefits and examples of each type of documentation.
The document provides details about a student named Nahom Alemseged including their ID number and teacher's name. It discusses the definition of user documentation and technical documentation, benefits of each, and examples. It also addresses how to prepare templates for a user manual and technical documentation. The key information is the definitions of user documentation and technical documentation as well as benefits and examples of each type of documentation.
The document provides details about a student named Nahom Alemseged including their ID number and teacher's name. It discusses the definition of user documentation and technical documentation, benefits of each, and examples. It also addresses how to prepare templates for a user manual and technical documentation. The key information is the definitions of user documentation and technical documentation as well as benefits and examples of each type of documentation.
The document provides details about a student named Nahom Alemseged including their ID number and teacher's name. It discusses the definition of user documentation and technical documentation, benefits of each, and examples. It also addresses how to prepare templates for a user manual and technical documentation. The key information is the definitions of user documentation and technical documentation as well as benefits and examples of each type of documentation.
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Documentation
NAME: Nahom Alemseged
ID: 18/14
Teacher’s name: Nigist
Date:19-10-2015E,c 6.Define user documentation, Benefits of user documentation and its examples?
User documentation is the content that you provide the end user in order for them to be more successful with your product or service. Also known as user guides, instruction manuals, or user manuals, user documentation is there to hold your customer's hand as they learn about your product. A user guide, also commonly known as a user manual, is intended to assist users in using a particular product, service or application. It's usually written by a technician, product developer, or a company's customer service staff. Most user guides contain both a written guide and associated images. user documentation, is any form of documentation intended for the end-user of a product or a service. User documentation, also known as end-user documentation, is any form of documentation intended for the end-user of a product or a service. The purpose of this documentation is to guide the users on how to properly install, use, and/or troubleshoot a product.
We’ve all read some form of user documentation at some point in our lives. They usually come with products in the form of user manuals/guides that have a bit of a learning curve, such as gadgets, software applications, and appliances, among other things.
Without this documentation, an average user might not get the full value out of the product. This, in turn, could result in unhappy customers and high customer care costs and churn rates. What’s more – user documentation comes in all shapes and sizes. It doesn’t necessarily have to be in physical, paper form. It can also be a PDF file, an infographic, or even a collection of web pages with helpful resources, like so:
That’s just the tip of the iceberg.
To summarize – user documentation is anything that prevents the end-user from directly reaching out to your customer service department regarding any confusion about your product.
If you’re interested in learning how to create great user documentation, then check out our technical writing certifications to help you do just that.
The Different Types of User Documentation
As mentioned earlier, user documentation comes in various shapes and forms.
However, there is a simple way to categorize them on the basis of the problems they solve. Keeping that angle in mind, user documentation can be classified into the following types:
Installation/Setup Guide
Getting started with certain products, like enterprise software applications, gadgets, fixtures, etc., requires some level of technical expertise.
To that end, manufacturers provide such products with comprehensive installation or setup guides, including detailed, step-by-step instructions to make the overall process user-friendly.
With the help of these tutorials, businesses ensure that the end-users don’t mess up when starting their journeys with their products.
Comprehensive User Manual
This refers to the complete, in-depth user guide that comes with any product with even the slightest learning curve for any product.
It includes everything, from an instruction manual on how to install a product, to troubleshooting steps, and a breakdown of the user interface and/or the various features in between.
Most of the time, whenever someone talks about user documentation, they’re referring to these user manuals.
Reference Guides
Another common type of user documentation is reference guides.
These user documents come with software products, and are intended for more experienced end-users.
A reference document sheds light on the functionality of any one aspect or feature of a product. That way, if any user, who already knows a great deal about the product at hand, can get quick information about certain features without having to skim through the entire user manual.
Benefits of user documentation
Make easy onboarding for new users.
Reduce customer support cost. Improve customer satisfaction. Documented user guides will reduce liability against wrong usage. Better sales collaterals.
Examples
1. User manuals.
2. FAQ.
3. Step by step guides.
4. Videos of the product.
5. Product Demos. 6. Pre-launch publishing.
7. Embedded assistance.
8. Online chart portals
7.Define technical documentation, benefits of technical
documentation and its example?
Technical documentation is any piece of writing that describes the application, purpose, creation or architecture of a product or service. Its goal is to explain something an organization offers. There are several types of technical documents, each intended for a certain audience. Technical documentation is a generic term for the classes of information created to describe the use, functionality or architecture of a product, system or service.
Technical documents include memos, graphics, letters, fliers, reports, newsletters, presentations, web pages, brochures, proposals, instructions, reviews, press releases, catalogs, advertisements, handbooks, business plans, policies and procedures, specifications, instructions, style guides, agendas and so forth.
There are six basic properties of Technical writing:
The five main elements of document design are text/typefaces, visuals, graphics, color, and white space.
Technical documents describe the functionalities and features of a product. Ideally, a writer creates technical documentation for the software product development and engineering industry. Maintaining such online documentation falls under the domain of product teams and project managers.
Technical documentation refers to the virtual communication about technical processes through such documents.
A technical document is curated for the intended audience to make intricate technical details more transparent. Such documents provide information about the usability and workability of specialized products. A writer will write how-to guides using up-to-date information to show the functionality of a product.
The technical documentation includes technical specifications like:
Uses Functionality Features Development Methodology
Great technical documentation will have the end goal embedded in the content along with these descriptions. These user guides will explain the specific aspect of a new technical product to readers. Technical documentation benefits the product development lifecycle in software product development companies. Technical Documentation: The Backbone of Software Development
Technical documentation is the backbone of administration and operation at a company and a
straightforward journey to users. It is a detailed description of products with the sole goal of making it easy for the end-user to comprehend.
It is the company’s job to deliver technical documentation based on easy-to-understand architecture
and dynamics. But, when you write technical documentation, you are not capturing the raw information from the product. Instead, you create user documents in such a way that they are:
Sometimes, professionals call software documentation the “nuts and bolts” of any product. Technical documents act as a form of customer support to bring satisfaction.
Technical documentation supports employees, users, and other audiences. Companies create technical documentation because it plays an integral part in the development cycle. An end user’s document serves purposes like:
Knowledge transfer
Development support
Maintenance
benefits of technical documentation
Technical documentation gives them a helping hand with just-in-time information that improves their overall customer experience. That's a great way to ensure they don't leave you for a competitor. The right technical documentation also reduces customer frustration and support tickets.
Example
1. Product manuals.
2. Repair manuals.
3. User guides.
4. API documentation.
5. SDK documentation.
6. Project plans.
7. Business standards.
8. Test schedules.
8.Prepare user manual template?
1. Identify the users.
2. Focus on the problem.
3. Use sequential steps in order.
4. Map user journey.
5. Choose a Template.
6. Write simple and easy to follow content.
7. Treat all users as laymen.
8. Test instructions alongside the product using naive users.
