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‫ﺇﺳﺘﺨﺪﺍﻣﻚ ﻟﻬﺬﺓ ﺍﻟﺘﺬﻛﺮﺓ ﻳﻌﻨﻲ‬ ‫ ﺍﻟﺤﻘﺎﺋﺐ ﺍﻟﺰﺍﺋﺪﺓ ﻳﺘﻢ‬.‫ ﻭﺣﻘﻴﺒﺔ ﻳﺪ ﺃﺧﺮﻯ ﺻﻐﻴﺮﺓ‬،‫ﻳﺴﻤﺢ ﻟﻜﻞ ﻣﺴﺎﻓﺮ ﺣﻘﻴﺒﺔ ﻭﺍﺣﺪﺓ‬
‫ﻗﺒﻮﻟﻚ ﻟﻺﺣﻜﺎﻡ ﻭﺍﻟﺸﺮﻭﻁ ﺍﻟﻤﻮﺟﻮﺩﻩ‬ ‫ ﺗﻔﺘﺢ ﺍﻟﺒﻮﺍﺑﺎﺕ ﻟﻼﻧﺘﻬﺎﺀ ﻣﻦ‬.‫ﺷﺤﻨﻬﺎ ﻋﻦ ﻃﺮﻳﻖ ﺷﺮﻛﺔ ﻧﻘﻞ ﺧﺎﺭﺟﻴﺔ ﺑﺮﺳﻮﻡ ﺇﺿﺎﻓﻴﺔ‬
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Economy ‫ﺍﻹﻗﺘﺼﺎﺩﻳﺔ‬ Price 195.00*SAR
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 ‫ﺍﻟﺸﺮﻭﻁ ﻭ ﺍﻷﺣﻜﺎﻡ‬

‫‪ .1‬ﻳﺠﺐ ﻋﻠﻰ ﺍﻟﻌﻤﻼﺀ ﺇﺣﻀﺎﺭ ﺍﻟﻬﻮﻳﺔ ﻋﻨﺪ ﺷﺮﺍﺀ ﺍﻟﺘﺬﻛﺮﺓ ﻭﻋﻨﺪ ﺍﻟﺴﻔﺮ ﻟﻀﻤﺎﻥ ﻣﻄﺎﺑﻘﺔ ﺃﺳﻤﺎﺀ ﻭﺃﻋﻤﺎﺭ ﺟﻤﻴﻊ ﺍﻟﻌﻤﻼﺀ‪.‬‬
‫‪ .2‬ﻳﺠﺐ ﺃﻥ ﻳﻘﺪﻡ ﺍﻟﻌﻤﻴﻞ ﻫﻮﻳﺔ ﺳﺎﺭﻳﺔ ﻋﻨﺪ ﺍﻟﺴﻔﺮ‪.‬‬
‫‪ .3‬ﻳﺘﺤﻤﻞ ﺍﻟﻌﻤﻼﺀ ﻣﺴﺆﻭﻟﻴﺔ ﺿﻤﺎﻥ ﺳﺮﻳﺎﻥ ﻭﺷﻤﻮﻟﻴﺔ ﺗﺬﺍﻛﺮﻫﻢ ﻃﻮﻝ ﻣﺪﺓ ﺭﺣﻠﺘﻬﻢ‪.‬‬
‫‪ .4‬ﻳﺘﻢ ﻓﺘﺢ ﻣﻜﺎﺗﺐ ﺗﺴﺠﻴﻞ ﺍﻷﻣﺘﻌﺔ ﻗﺒﻞ ﺳﺎﻋﺘﻴﻦ ﻣﻦ ﺍﻟﻤﻐﺎﺩﺭﺓ‪.‬‬
‫‪ .5‬ﻳﺘﻢ ﺇﻏﻼﻕ ﺑﻮﺍﺑﺎﺕ ﺍﻟﺼﻌﻮﺩ ﺇﻟﻰ ﺍﻟﻘﻄﺎﺭ ﻗﺒﻞ ‪ 10‬ﺩﻗﺎﺋﻖ ﻣﻦ ﻣﻮﻋﺪ ﺍﻟﻤﻐﺎﺩﺭﺓ ﺍﻟﻤﺤﺪﺩ‪.‬‬
‫‪ .6‬ﻳﺘﻢ ﻓﺘﺢ ﺻﺎﻟﺔ ﺩﺭﺟﺔ ﺭﺟﺎﻝ ﺍﻷﻋﻤﺎﻝ ﻗﺒﻞ ﺳﺎﻋﺘﻴﻦ ﻣﻦ ﺍﻟﻤﻐﺎﺩﺭﺓ‪.‬‬
‫‪ .7‬ﻳﺘﻢ ﺇﻏﻼﻕ ﻣﻜﺘﺐ ﺍﻟﺘﺬﺍﻛﺮ ﺍﻟﻤﺨﺼﺺ ﻟﻠﺒﻴﻊ ﻭﺍﻻﺳﺘﻔﺴﺎﺭﺍﺕ ﺍﻟﻤﺘﻌﻠﻘﺔ ﺑﺨﺪﻣﺎﺕ ﺍﻟﺴﻔﺮ ﻗﺒﻞ ‪ 20‬ﺩﻗﻴﻘﺔ ﻣﻦ ﺍﻟﻤﻐﺎﺩﺭﺓ‪.‬‬
‫‪ .8‬ﻳﺠﺐ ﺃﻥ ﻳﺮﺍﻓﻖ ﺍﻷﻃﻔﺎﻝ )ﺑﻌﻤﺮ ‪ 2‬ﺇﻟﻰ ‪ 12‬ﻋﺎﻣًﺎ( ﺣﺎﻣﻠﻲ ﺍﻟﺤﺠﺰ ﺍﻟﺨﺎﺹ ﺷﺨﺼﺎ ﺑﺎﻟﻐﺎ ﺁﺧﺮ ﻋﻠﻰ ﺍﻷﻗﻞ )ﻓﻮﻕ ﺳﻦ ﺍﻟﺜﺎﻣﻨﺔ ﻋﺸﺮ( ﻓﻲ‬
‫ﺍﻟﻤﻜﺎﻥ ﺍﻟﻤﺨﺼﺺ ﻟﻬﻢ‪ .‬ﻛﻤﺎ ﻳﺠﺐ ﺃﻥ ﻳﺮﺍﻓﻖ ﻛﻞ ﻃﻔﻞ ﺩﻭﻥ ﻋﺎﻣﻴﻦ ﺷﺨﺺ ﺑﺎﻟﻎ ﺑﻨﺴﺒﺔ ‪.1:1‬‬
‫‪ .9‬ﻳﺠﺐ ﻋﻠﻰ ﺍﻟﻌﻤﻼﺀ ﺍﻟﺠﻠﻮﺱ ﻓﻲ ﺍﻟﺤﺎﻓﻠﺔ ﻭﺍﻟﻤﻘﻌﺪ ﺍﻟﻤﺨﺼﺺ ﻟﻬﻢ ﻓﻲ ﺗﺬﻛﺮﺗﻬﻢ‪.‬‬
‫‪ .10‬ﻋﻨﺪ ﺇﻟﻐﺎﺀ ﺍﻟﺮﺣﻼﺕ ﺃﻭ ﺗﺄﺧﻴﺮﻫﺎ ﻷﻛﺜﺮ ﻣﻦ ﺳﺎﻋﺘﻴﻦ ﺑﺴﺒﺐ ﺍﻟﻈﺮﻭﻑ ﺍﻟﻤﻮﺿﺤﺔ ﻓﻲ ﻟﻮﺍﺋﺢ ﻗﻄﺎﺭ ﺍﻟﺤﺮﻣﻴﻦ ﺍﻟﺴﺮﻳﻊ‪ ،‬ﻳﺤﻖ ﻟﻠﻌﻤﻼﺀ‬
‫ﺍﺳﺘﺮﺩﺍﺩ ﺛﻤﻦ ﺍﻟﺘﺬﻛﺮﺓ ﻭ ‪ /‬ﺃﻭ ﺗﻌﻮﻳﺾ ﻋﻨﻬﺎ ﺑﻤﺎ ﻳﺘﻤﺎﺷﻰ ﻣﻊ ﺍﻟﺘﺰﺍﻣﺎﺕ ﻣﻴﺜﺎﻕ ﺍﻟﻤﺴﺎﻓﺮ ﺍﻟﻤﻨﺼﻮﺹ ﻋﻠﻴﻬﺎ ﻓﻲ ﻟﻮﺍﺋﺢ ﻗﻄﺎﺭ‬
‫ﺍﻟﺤﺮﻣﻴﻦ ﺍﻟﺴﺮﻳﻊ‪.‬‬
‫‪ .11‬ﻋﻨﺪ ﺇﻟﻐﺎﺀ ﺧﺪﻣﺔ ﺑﺴﺒﺐ ﺃﻱ ﻇﺮﻭﻑ ﻗﺎﻫﺮﻳﺔ‪ ،‬ﻳﺘﻢ ﺇﻋﻔﺎﺀ ﻗﻄﺎﺭ ﺍﻟﺤﺮﻣﻴﻦ ﺍﻟﺴﺮﻳﻊ ﻣﻦ ﺗﻘﺪﻳﻢ ﺃﻱ ﺗﻌﻮﻳﺾ ﻟﻠﻌﻤﻼﺀ ﻏﻴﺮ ﺛﻤﻦ‬
‫ﺍﻟﺘﺬﻛﺮﺓ ﻛﺎﻣﻼ‪ ،‬ﺑﻤﺎ ﻳﺘﻤﺎﺷﻰ ﻣﻊ ﻣﻴﺜﺎﻕ ﺍﻟﻤﺴﺎﻓﺮ‪.‬‬
‫‪ .12‬ﺇﺫﺍ ﺗﺄﺧﺮ ﺍﻟﻌﻤﻼﺀ ﻋﻦ ﺍﻟﻮﺻﻮﻝ ﺇﻟﻰ ﺑﻮﺍﺑﺔ ﺍﻟﺼﻌﻮﺩ ﺇﻟﻰ ﺍﻟﻘﻄﺎﺭ ﻓﺴﻴﺘﻢ ﺇﻟﻐﺎﺀ ﺣﺠﺰﻫﻢ ﻭﻟﻦ ﻳﺘﻢ ﺍﺳﺘﺮﺩﺍﺩ ﺃﻱ ﻣﺒﺎﻟﻎ ﻣﺴﺘﺤﻘﺔ‪.‬‬
‫ﻭﻣﻊ ﺫﻟﻚ‪ ،‬ﻓﺈﻥ ﺁﻟﻴﺔ ﺍﻟﺤﺠﺰ ﻟﺪﻳﻨﺎ ﻣﺮﻧﺔ ﺟﺪﺍ ﻭﻳﻤﻜﻦ ﺗﻐﻴﻴﺮﻫﺎ ﺃﻭ ﺇﻟﻐﺎﺅﻫﺎ ﻗﺒﻞ ﺍﻟﻤﻐﺎﺩﺭﺓ )ﻗﺪ ﻳﺘﻢ ﺗﻄﺒﻴﻖ ﺭﺳﻮﻡ(‪.‬‬
‫‪ .13‬ﺟﻤﻴﻊ ﺍﻟﺘﺬﺍﻛﺮ ﻏﻴﺮ ﻗﺎﺑﻠﺔ ﻟﻠﺘﺤﻮﻳﻞ ﻭﻻ ﻳﻤﻜﻦ ﺍﺳﺘﺨﺪﺍﻣﻬﺎ ﺇﻻ ﻣﻦ ﻗﺒﻞ ﺍﻟﺸﺨﺺ ﺍﻟﻤﺬﻛﻮﺭ ﺍﺳﻤﻪ ﻓﻲ ﺍﻟﺘﺬﻛﺮﺓ‪.‬‬
‫‪ .14‬ﻻ ﺗﻨﻄﺒﻖ ﺍﻟﺨﺼﻮﻣﺎﺕ ﻋﻠﻰ ﺍﻟﻌﺮﻭﺽ ﺍﻟﺨﺎﺻﺔ ﺃﻭ ﺍﻷﺳﻌﺎﺭ ﺍﻟﺘﺮﻭﻳﺠﻴﺔ‪.‬‬
‫‪ .15‬ﻳﺤﺘﻔﻆ ﻗﻄﺎﺭ ﺍﻟﺤﺮﻣﻴﻦ ﺍﻟﺴﺮﻳﻊ ﺑﺎﻟﺤﻖ ﻓﻲ ﺗﻌﺪﻳﻞ ﺃﺳﻌﺎﺭ ﺍﻟﺘﺬﺍﻛﺮ ﻓﻲ ﺃﻱ ﻭﻗﺖ‪ .‬ﻛﻤﺎ ﻳﺤﺘﻔﻆ ﺍﻝ ﺃﻳﻀًﺎ ﺑﺎﻟﺤﻖ ﻓﻲ ﺇﻟﻐﺎﺀ ﺃﻭ‬
‫ﺗﻌﺪﻳﻞ ﺃﻭ ﺇﻋﺎﺩﺓ ﺟﺪﻭﻟﺔ ﺃﻱ ﻋﺮﻭﺽ ﺗﺮﻭﻳﺠﻴﺔ ﺩﻭﻥ ﺇﺷﻌﺎﺭ ﻣﺴﺒﻖ‪.‬‬
‫‪ .16‬ﺗﻌﺘﺒﺮ ﺍﻟﺘﻮﺍﺭﻳﺦ ﺍﻟﻤﻴﻼﺩﻳﺔ ﻫﻲ ﺍﻟﺘﻮﺍﺭﻳﺦ ﺍﻟﺮﺳﻤﻴﺔ ﺍﻟﺘﻲ ﺳﻴﺘﻢ ﺍﺳﺘﺨﺪﺍﻣﻬﺎ ﻋﻠﻰ ﺟﻤﻴﻊ ﺍﻟﺘﺬﺍﻛﺮ‪.‬‬
‫‪ .17‬ﻻ ﻳﻤﻜﻦ ﺣﺠﺰ ﻣﻘﻌﺪ ﻓﻲ ﺩﺭﺟﺔ ﺭﺟﺎﻝ ﺍﻷﻋﻤﺎﻝ ﺃﻭ ﺍﻟﺪﺭﺟﺔ ﺍﻟﺴﻴﺎﺣﻴﺔ ﻟﻸﻃﻔﺎﻝ ﺍﻟﺬﻳﻦ ﺗﻘﻞ ﺃﻋﻤﺎﺭﻫﻢ ﻋﻦ ﻋﺎﻣﻴﻦ‪.‬‬
‫‪ .18‬ﻳﻤﻨﻊ ﻣﻨﻌﺎ ﺑﺎﺗﺎ ﺍﻟﺘﺪﺧﻴﻦ ﻓﻲ ﺟﻤﻴﻊ ﻣﺮﺍﻓﻖ ﺍﻟﻤﺤﻄﺔ ﻭﺩﺍﺧﻞ ﺣﺎﻓﻼﺕ ﺍﻟﻘﻄﺎﺭ‪ .‬ﻭﺳﻴﺘﻢ ﻓﺮﺽ ﻋﻘﻮﺑﺎﺕ ﺻﺎﺭﻣﺔ ﻋﻨﺪ ﻋﺪﻡ ﺍﻻﻟﺘﺰﺍﻡ‬
‫ﺑﺬﻟﻚ‪.‬‬
‫‪ .19‬ﻟﻦ ﻳُﺴﻤﺢ ﻷﻱ ﻋﻤﻴﻞ ﺑﺎﻟﺨﺮﻭﺝ ﻣﻦ ﻣﻨﻄﻘﺔ ﺍﻟﻤﻐﺎﺩﺭﺓ ﺩﻭﻥ ﺗﺼﺮﻳﺢ ﺃﻣﻨﻲ‪.‬‬
‫‪ .20‬ﻟﻦ ﻳُﺴﻤﺢ ﺑﺎﻟﺼﻌﻮﺩ ﺑﺄﻱ ﺃﻣﺘﻌﺔ ﺧﺎﺻﺔ ﻋﻠﻰ ﻣﺘﻦ ﻗﻄﺎﺭ ﺍﻟﺤﺮﻣﻴﻦ ﺍﻟﺴﺮﻳﻊ ﺑﺪﻭﻥ ﺗﺬﻛﺮﺓ ﺳﺎﺭﻳﺔ‪.‬‬
‫‪ .21‬ﻟﻦ ﻳﺘﻢ ﺍﻟﺘﺴﺎﻣﺢ ﻣﻊ ﺃﻱ ﻟﻬﺠﺔ ﺃﻭ ﺳﻠﻮﻙ ﻣﺴﻲﺀ ﺗﺠﺎﻩ ﺍﻟﻤﻮﻇﻔﻴﻦ ﻓﻲ ﺃﻱ ﻭﻗﺖ‪.‬‬
‫‪ .22‬ﻳﺠﺐ ﺃﻥ ﻳﺘﻮﺍﻓﻖ ﻣﻈﻬﺮ ﻭﻟﺒﺎﺱ ﺍﻟﻌﻤﻴﻞ ﺍﻟﻤﺴﺎﻓﺮ ﻋﻠﻰ ﻣﺘﻦ ﻗﻄﺎﺭ ﺍﻟﺤﺮﻣﻴﻦ ﺍﻟﺴﺮﻳﻊ ﻣﻊ ﺗﻘﺎﻟﻴﺪ ﺍﻟﻤﻤﻠﻜﺔ ﺍﻟﻌﺮﺑﻴﺔ ﺍﻟﺴﻌﻮﺩﻳﺔ‪.‬‬
‫‪ .23‬ﻳﻤﻨﻊ ﻣﻨﻌﺎً ﺑﺎﺗﺎً ﺷﺤﻦ ﺍﻷﺳﻠﺤﺔ ﻭﺍﻟﻤﻮﺍﺩ ﺍﻟﻘﺎﺑﻠﺔ ﻟﻼﺷﺘﻌﺎﻝ ﻭﺍﻟﺤﺎﻭﻳﺎﺕ ﺍﻟﻤﻀﻐﻮﻃﺔ‪ .‬ﻛﻤﺎ ﻳﻤﻨﻊ ﻣﻨﻌﺎ ﺑﺎﺗﺎ ﺣﻤﻞ ﺍﻷﺳﻠﺤﺔ‬
‫ﻭﺍﻷﺷﻴﺎﺀ ﺍﻟﺤﺎﺩﺓ ﻋﻠﻰ ﻣﺘﻦ ﺍﻟﻘﻄﺎﺭ‪.‬‬
‫‪ .24‬ﻻ ﻳُﺴﻤﺢ ﺑﺈﺣﻀﺎﺭ ﺍﻷﻃﻌﻤﺔ ﻭﺍﻟﻤﺸﺮﻭﺑﺎﺕ ﻋﻠﻰ ﻣﺘﻦ ﺍﻟﻘﻄﺎﺭ‪.‬‬
‫‪ .25‬ﻳﺠﺐ ﻣﺮﺍﻗﺒﺔ ﺍﻷﻃﻔﺎﻝ ﻓﻲ ﺟﻤﻴﻊ ﺍﻷﻭﻗﺎﺕ‪ ،‬ﺣﺮﺻﺎً ﻋﻠﻰ ﺳﻼﻣﺔ ﺍﻟﻌﻤﻼﺀ‪.‬‬
‫‪ .26‬ﻻ ﻳﺠﻮﺯ ﺍﺻﻄﺤﺎﺏ ﺍﻟﺤﻴﻮﺍﻧﺎﺕ‪.‬‬
‫‪ .27‬ﻣﺪﻓﻮﻋﺎﺕ ﺑﻄﺎﻗﺔ ﻣﺪﻯ‪ :‬ﻗﺪ ﺗﺘﺄﺧﺮ ﺍﻟﻤﺒﺎﻟﻎ ﺍﻟﻤﺴﺘﺮﺩﺓ ﺇﻟﻰ ﺑﻄﺎﻗﺎﺕ ﻣﺪﻯ ﺍﻟﺘﻲ ﺗﻤﺖ ﻣﻌﺎﻟﺠﺘﻬﺎ ﺑﻌﺪ ﺃﻛﺜﺮ ﻣﻦ ‪ 14‬ﻳﻮﻣًﺎ ﻣﻦ‬
‫ﺍﻟﺸﺮﺍﺀ ﺍﻷﺻﻠﻲ ﻟﻤﺪﺓ ﺗﺼﻞ ﺇﻟﻰ ‪ 4‬ﺃﺳﺎﺑﻴﻊ ﺇﺿﺎﻓﻴﺔ ﺑﺴﺒﺐ ﺳﻴﺎﺳﺔ ﻣﻌﺎﻟﺠﺔ ﺍﺳﺘﺮﺩﺍﺩ ﺍﻷﻣﻮﺍﻝ ﺍﻟﺘﻲ ﺗﻄﺒﻘﻬﺎ ﺷﺮﻛﺔ ﻣﺪﻯ‬
‫ﻭﺍﻟﺒﻨﻚ ﺍﻟﺬﻱ ﺃﺻﺪﺭ ﺑﻄﺎﻗﺘﻚ‪.‬‬
‫‪ .28‬ﻻ ﻳﻤﻜﻦ ﺗﻐﻴﻴﺮ ﺃﻭ ﺍﺳﺘﺮﺩﺍﺩ ﺍﻟﺘﺬﺍﻛﺮ ﺍﻟﺘﻲ ﺗﻢ ﺷﺮﺍﺅﻫﺎ ﻣﻦ ﻣﻜﺎﺗﺐ ﺑﻴﻊ ﺍﻟﺘﺬﺍﻛﺮ ﺃﻭ ﻋﻦ ﻃﺮﻳﻖ ﺍﻷﺟﻬﺰﺓ ﺍﻟﺬﺍﺗﻴﺔ ﻓﻲ ﺍﻟﻤﺤﻄﺎﺕ‪.‬‬
Terms and Conditions

1. Customers must bring identification when buying a ticket and when traveling to ensure conformity of the
names and ages of all customers.
2. Valid customer ID must be presented when travelling.
3. Customers are responsible for ensuring they hold a valid ticket applicable for their entire journey.
4. Baggage check-in desks will open 2 hours before departure.
5. Boarding gates will close 10 minutes before the stated departure time.
6. The ticket office will close 20 minutes before departure for sales and enquiries relating to the departing
service.
7. Children (2 to 12 years) travelling in our seated accommodation must travel with at least one other adult
(18+) in their group. Infants under the age of 2 must be accompanied by an adult at a ratio of 1:1.
8. Customers must sit in the coach and seat allocated to them on their ticket.
9. Customers are entitled to a refund and/or compensation in line with HHR’s Passenger Charter
commitments when services are cancelled or delayed beyond 2 hours owing to circumstances within HHR’
s control.
10. When a service is cancelled due to force majeure, HHR will be exempt from providing passengers with
compensation in line with the Passenger Charter, apart from providing customers with a full ticket refund.
11. If customers are late to the boarding gate, their booking will be cancelled and no refund due. However,
our fares are flexible and can be changed or cancelled before departure (fees may apply).
12. All tickets are non-transferable, and can only be used by the named person on the ticket.
13. Discounts are not applicable to special offers or promotional fares.
14. HHR reserves the right to amend ticket prices at any time. HHR also reserves the right to cancel, amend
or reschedule any promotional offers without notice.
15. Gregorian’s dates are the official dates that will be used on all tickets.
16. Infants under 2 will not receive a seat reservation in Business or Economy Class.
17. It is strictly prohibited to smoke in all station facilities and inside the train coaches. Failure to comply can
lead to penalties.
18. No customer will be allowed to leave the departure area without a security permit.
19. Baggage will not be permitted onboard HHR trains without a valid ticket.
20. Abusive language and behavior towards staff will not be tolerated at any time.
21. Passenger’s dress code onboard HHR trains must be in accordance to public dress code laws of KSA.
22. It is strictly prohibited to ship weapons, flammable materials and compressed containers. The carriage
of weapons and sharp items on-board is strictly prohibited.
23. Food and beverages are not permitted to be brought on-board.
24. In the interest of customer safety, children must be supervised at all times.
25. The transportation of animals is not permitted.
26. Mada card payments: Refunds to mada card processed more than 14 days after the original purchase
may be delayed up to an additional 4 weeks due to the refund processing policy enforced by mada and
your issuing bank.
27. Tickets bought at stations ticket offices and vending machines cannot be changed or refunded.
 ‫ﺍﻟﺴﻴﺎﺣﻴﺔ‬

ECONOMY
BOOKING 4FC444465

HAZEM SAEED SAYED

‫ﺍﻟﻮﺻﻮﻝ‬ ‫ﺍﻟﻤﻐﺎﺩﺭﺓ‬ ‫ﺍﻟﻰ‬ ‫ﻣﻦ‬

ARRIVAL DEPARTURE TO FROM

21:25 19:00 ‫ﺍﻟﻤﺪﻳﻨﺔ ﺍﻟﻤﻨﻮﺭﺓ‬ ‫ﻣﻜﺔ ﺍﻟﻤﻜﺮﻣﺔ‬

24 AUG 2023 24 AUG 2023 MADINAH MAKKAH

‫ﺗﺬﻛﺮﺓ‬ ‫ﺩﺭﺟﺔ‬ ‫ﻣﻘﻌﺪ‬ ‫ﺍﻟﻌﺮﺑﺔ‬ ‫ﺭﻗﻢ ﺍﻟﻘﻄﺎﺭ‬

TICKET CLASS SEAT COACH TRAIN NUMBER

‫ﺫﻫﺎﺏ ﻭﻋﻮﺩﺓ‬
ROUND TRIP
‫ﺍﻟﺴﻴﺎﺣﻴﺔ‬
ECONOMY 141 006 00190

‫ﺇﺳﺘﺨﺪﺍﻣﻚ ﻟﻬﺬﺓ ﺍﻟﺘﺬﻛﺮﺓ ﻳﻌﻨﻲ‬ ‫ ﺍﻟﺤﻘﺎﺋﺐ ﺍﻟﺰﺍﺋﺪﺓ ﻳﺘﻢ‬.‫ ﻭﺣﻘﻴﺒﺔ ﻳﺪ ﺃﺧﺮﻯ ﺻﻐﻴﺮﺓ‬،‫ﻳﺴﻤﺢ ﻟﻜﻞ ﻣﺴﺎﻓﺮ ﺣﻘﻴﺒﺔ ﻭﺍﺣﺪﺓ‬
‫ﻗﺒﻮﻟﻚ ﻟﻺﺣﻜﺎﻡ ﻭﺍﻟﺸﺮﻭﻁ ﺍﻟﻤﻮﺟﻮﺩﻩ‬ ‫ ﺗﻔﺘﺢ ﺍﻟﺒﻮﺍﺑﺎﺕ ﻟﻼﻧﺘﻬﺎﺀ ﻣﻦ‬.‫ﺷﺤﻨﻬﺎ ﻋﻦ ﻃﺮﻳﻖ ﺷﺮﻛﺔ ﻧﻘﻞ ﺧﺎﺭﺟﻴﺔ ﺑﺮﺳﻮﻡ ﺇﺿﺎﻓﻴﺔ‬
sar.hhr.sa ‫ﻋﻠﻰ‬ ‫ﺩﻗﺎﺋﻖ‬10 ‫ ﺩﻗﻴﻘﺔ ﻭﺗﻐﻠﻖ ﻗﺒﻞ ﺍﻟﻤﻐﺎﺩﺭﺓ ﺏ‬60 ‫ﺍﺟﺮﺍﺀﺍﺕ ﺍﻟﺴﻔﺮ ﻗﺒﻞ ﺍﻟﺼﻌﻮﺩ ﺏ‬
The use of this ticket implies Baggage allowance is one suitcase and one hand luggage per person.
acceptance of the conditions on Excess baggage can be shipped by an external company at an
sar.hhr.sa
additional cost. Check in time from 60 min. to 10 min. before
departure.

‫ﺍﻟﺴﻌﺮ‬
Economy ‫ﺍﻹﻗﺘﺼﺎﺩﻳﺔ‬ Price 195.00*SAR
Vat (15.0%) 29.25**SAR (%15.0) ‫ﺿﺮﻳﺒﺔ ﺍﻟﻘﻴﻤﺔ ﺍﻟﻤﻀﺎﻓﺔ‬
Mgnt Fee (15.0% VAT Incl.) 0.00***SAR (‫ ﻳﺸﻤﻞ ﺿﺮﻳﺒﺔ ﺍﻟﻘﻴﻤﺔ ﺍﻟﻤﻀﺎﻓﺔ‬%15.0) ‫ﺭﺳﻮﻡ ﺇﺩﺍﺭﻳﺔ‬
A25170306 Passport
Pymt Fee (15.0% VAT Incl.) 0.00***SAR (‫ ﻳﺸﻤﻞ ﺿﺮﻳﺒﺔ ﺍﻟﻘﻴﻤﺔ ﺍﻟﻤﻀﺎﻓﺔ‬%15.0) ‫ﺭﺳﻮﻡ ﺍﻟﺪﻓﻊ‬

Ticket number 0653493747471052 4FC444465 Total 224.25*SAR ‫ﺍﻟﻤﺠﻤﻮﻉ‬

Ticket office 009100000353 2308240659 Credit Card ************0109 ‫ﺍﻟﺒﻄﺎﻗﺔ ﺍﻟﺒﻨﻜﻴﺔ‬
VAT No 300000806600003 ‫ﺍﻟﺮﻗﻢ ﺍﻟﻀﺮﻳﺒﻲ‬

For more information, please visit sar.hhr.sa

 ‫ﺍﻟﺸﺮﻭﻁ ﻭ ﺍﻷﺣﻜﺎﻡ‬

‫‪ .1‬ﻳﺠﺐ ﻋﻠﻰ ﺍﻟﻌﻤﻼﺀ ﺇﺣﻀﺎﺭ ﺍﻟﻬﻮﻳﺔ ﻋﻨﺪ ﺷﺮﺍﺀ ﺍﻟﺘﺬﻛﺮﺓ ﻭﻋﻨﺪ ﺍﻟﺴﻔﺮ ﻟﻀﻤﺎﻥ ﻣﻄﺎﺑﻘﺔ ﺃﺳﻤﺎﺀ ﻭﺃﻋﻤﺎﺭ ﺟﻤﻴﻊ ﺍﻟﻌﻤﻼﺀ‪.‬‬
‫‪ .2‬ﻳﺠﺐ ﺃﻥ ﻳﻘﺪﻡ ﺍﻟﻌﻤﻴﻞ ﻫﻮﻳﺔ ﺳﺎﺭﻳﺔ ﻋﻨﺪ ﺍﻟﺴﻔﺮ‪.‬‬
‫‪ .3‬ﻳﺘﺤﻤﻞ ﺍﻟﻌﻤﻼﺀ ﻣﺴﺆﻭﻟﻴﺔ ﺿﻤﺎﻥ ﺳﺮﻳﺎﻥ ﻭﺷﻤﻮﻟﻴﺔ ﺗﺬﺍﻛﺮﻫﻢ ﻃﻮﻝ ﻣﺪﺓ ﺭﺣﻠﺘﻬﻢ‪.‬‬
‫‪ .4‬ﻳﺘﻢ ﻓﺘﺢ ﻣﻜﺎﺗﺐ ﺗﺴﺠﻴﻞ ﺍﻷﻣﺘﻌﺔ ﻗﺒﻞ ﺳﺎﻋﺘﻴﻦ ﻣﻦ ﺍﻟﻤﻐﺎﺩﺭﺓ‪.‬‬
‫‪ .5‬ﻳﺘﻢ ﺇﻏﻼﻕ ﺑﻮﺍﺑﺎﺕ ﺍﻟﺼﻌﻮﺩ ﺇﻟﻰ ﺍﻟﻘﻄﺎﺭ ﻗﺒﻞ ‪ 10‬ﺩﻗﺎﺋﻖ ﻣﻦ ﻣﻮﻋﺪ ﺍﻟﻤﻐﺎﺩﺭﺓ ﺍﻟﻤﺤﺪﺩ‪.‬‬
‫‪ .6‬ﻳﺘﻢ ﻓﺘﺢ ﺻﺎﻟﺔ ﺩﺭﺟﺔ ﺭﺟﺎﻝ ﺍﻷﻋﻤﺎﻝ ﻗﺒﻞ ﺳﺎﻋﺘﻴﻦ ﻣﻦ ﺍﻟﻤﻐﺎﺩﺭﺓ‪.‬‬
‫‪ .7‬ﻳﺘﻢ ﺇﻏﻼﻕ ﻣﻜﺘﺐ ﺍﻟﺘﺬﺍﻛﺮ ﺍﻟﻤﺨﺼﺺ ﻟﻠﺒﻴﻊ ﻭﺍﻻﺳﺘﻔﺴﺎﺭﺍﺕ ﺍﻟﻤﺘﻌﻠﻘﺔ ﺑﺨﺪﻣﺎﺕ ﺍﻟﺴﻔﺮ ﻗﺒﻞ ‪ 20‬ﺩﻗﻴﻘﺔ ﻣﻦ ﺍﻟﻤﻐﺎﺩﺭﺓ‪.‬‬
‫‪ .8‬ﻳﺠﺐ ﺃﻥ ﻳﺮﺍﻓﻖ ﺍﻷﻃﻔﺎﻝ )ﺑﻌﻤﺮ ‪ 2‬ﺇﻟﻰ ‪ 12‬ﻋﺎﻣًﺎ( ﺣﺎﻣﻠﻲ ﺍﻟﺤﺠﺰ ﺍﻟﺨﺎﺹ ﺷﺨﺼﺎ ﺑﺎﻟﻐﺎ ﺁﺧﺮ ﻋﻠﻰ ﺍﻷﻗﻞ )ﻓﻮﻕ ﺳﻦ ﺍﻟﺜﺎﻣﻨﺔ ﻋﺸﺮ( ﻓﻲ‬
‫ﺍﻟﻤﻜﺎﻥ ﺍﻟﻤﺨﺼﺺ ﻟﻬﻢ‪ .‬ﻛﻤﺎ ﻳﺠﺐ ﺃﻥ ﻳﺮﺍﻓﻖ ﻛﻞ ﻃﻔﻞ ﺩﻭﻥ ﻋﺎﻣﻴﻦ ﺷﺨﺺ ﺑﺎﻟﻎ ﺑﻨﺴﺒﺔ ‪.1:1‬‬
‫‪ .9‬ﻳﺠﺐ ﻋﻠﻰ ﺍﻟﻌﻤﻼﺀ ﺍﻟﺠﻠﻮﺱ ﻓﻲ ﺍﻟﺤﺎﻓﻠﺔ ﻭﺍﻟﻤﻘﻌﺪ ﺍﻟﻤﺨﺼﺺ ﻟﻬﻢ ﻓﻲ ﺗﺬﻛﺮﺗﻬﻢ‪.‬‬
‫‪ .10‬ﻋﻨﺪ ﺇﻟﻐﺎﺀ ﺍﻟﺮﺣﻼﺕ ﺃﻭ ﺗﺄﺧﻴﺮﻫﺎ ﻷﻛﺜﺮ ﻣﻦ ﺳﺎﻋﺘﻴﻦ ﺑﺴﺒﺐ ﺍﻟﻈﺮﻭﻑ ﺍﻟﻤﻮﺿﺤﺔ ﻓﻲ ﻟﻮﺍﺋﺢ ﻗﻄﺎﺭ ﺍﻟﺤﺮﻣﻴﻦ ﺍﻟﺴﺮﻳﻊ‪ ،‬ﻳﺤﻖ ﻟﻠﻌﻤﻼﺀ‬
‫ﺍﺳﺘﺮﺩﺍﺩ ﺛﻤﻦ ﺍﻟﺘﺬﻛﺮﺓ ﻭ ‪ /‬ﺃﻭ ﺗﻌﻮﻳﺾ ﻋﻨﻬﺎ ﺑﻤﺎ ﻳﺘﻤﺎﺷﻰ ﻣﻊ ﺍﻟﺘﺰﺍﻣﺎﺕ ﻣﻴﺜﺎﻕ ﺍﻟﻤﺴﺎﻓﺮ ﺍﻟﻤﻨﺼﻮﺹ ﻋﻠﻴﻬﺎ ﻓﻲ ﻟﻮﺍﺋﺢ ﻗﻄﺎﺭ‬
‫ﺍﻟﺤﺮﻣﻴﻦ ﺍﻟﺴﺮﻳﻊ‪.‬‬
‫‪ .11‬ﻋﻨﺪ ﺇﻟﻐﺎﺀ ﺧﺪﻣﺔ ﺑﺴﺒﺐ ﺃﻱ ﻇﺮﻭﻑ ﻗﺎﻫﺮﻳﺔ‪ ،‬ﻳﺘﻢ ﺇﻋﻔﺎﺀ ﻗﻄﺎﺭ ﺍﻟﺤﺮﻣﻴﻦ ﺍﻟﺴﺮﻳﻊ ﻣﻦ ﺗﻘﺪﻳﻢ ﺃﻱ ﺗﻌﻮﻳﺾ ﻟﻠﻌﻤﻼﺀ ﻏﻴﺮ ﺛﻤﻦ‬
‫ﺍﻟﺘﺬﻛﺮﺓ ﻛﺎﻣﻼ‪ ،‬ﺑﻤﺎ ﻳﺘﻤﺎﺷﻰ ﻣﻊ ﻣﻴﺜﺎﻕ ﺍﻟﻤﺴﺎﻓﺮ‪.‬‬
‫‪ .12‬ﺇﺫﺍ ﺗﺄﺧﺮ ﺍﻟﻌﻤﻼﺀ ﻋﻦ ﺍﻟﻮﺻﻮﻝ ﺇﻟﻰ ﺑﻮﺍﺑﺔ ﺍﻟﺼﻌﻮﺩ ﺇﻟﻰ ﺍﻟﻘﻄﺎﺭ ﻓﺴﻴﺘﻢ ﺇﻟﻐﺎﺀ ﺣﺠﺰﻫﻢ ﻭﻟﻦ ﻳﺘﻢ ﺍﺳﺘﺮﺩﺍﺩ ﺃﻱ ﻣﺒﺎﻟﻎ ﻣﺴﺘﺤﻘﺔ‪.‬‬
‫ﻭﻣﻊ ﺫﻟﻚ‪ ،‬ﻓﺈﻥ ﺁﻟﻴﺔ ﺍﻟﺤﺠﺰ ﻟﺪﻳﻨﺎ ﻣﺮﻧﺔ ﺟﺪﺍ ﻭﻳﻤﻜﻦ ﺗﻐﻴﻴﺮﻫﺎ ﺃﻭ ﺇﻟﻐﺎﺅﻫﺎ ﻗﺒﻞ ﺍﻟﻤﻐﺎﺩﺭﺓ )ﻗﺪ ﻳﺘﻢ ﺗﻄﺒﻴﻖ ﺭﺳﻮﻡ(‪.‬‬
‫‪ .13‬ﺟﻤﻴﻊ ﺍﻟﺘﺬﺍﻛﺮ ﻏﻴﺮ ﻗﺎﺑﻠﺔ ﻟﻠﺘﺤﻮﻳﻞ ﻭﻻ ﻳﻤﻜﻦ ﺍﺳﺘﺨﺪﺍﻣﻬﺎ ﺇﻻ ﻣﻦ ﻗﺒﻞ ﺍﻟﺸﺨﺺ ﺍﻟﻤﺬﻛﻮﺭ ﺍﺳﻤﻪ ﻓﻲ ﺍﻟﺘﺬﻛﺮﺓ‪.‬‬
‫‪ .14‬ﻻ ﺗﻨﻄﺒﻖ ﺍﻟﺨﺼﻮﻣﺎﺕ ﻋﻠﻰ ﺍﻟﻌﺮﻭﺽ ﺍﻟﺨﺎﺻﺔ ﺃﻭ ﺍﻷﺳﻌﺎﺭ ﺍﻟﺘﺮﻭﻳﺠﻴﺔ‪.‬‬
‫‪ .15‬ﻳﺤﺘﻔﻆ ﻗﻄﺎﺭ ﺍﻟﺤﺮﻣﻴﻦ ﺍﻟﺴﺮﻳﻊ ﺑﺎﻟﺤﻖ ﻓﻲ ﺗﻌﺪﻳﻞ ﺃﺳﻌﺎﺭ ﺍﻟﺘﺬﺍﻛﺮ ﻓﻲ ﺃﻱ ﻭﻗﺖ‪ .‬ﻛﻤﺎ ﻳﺤﺘﻔﻆ ﺍﻝ ﺃﻳﻀًﺎ ﺑﺎﻟﺤﻖ ﻓﻲ ﺇﻟﻐﺎﺀ ﺃﻭ‬
‫ﺗﻌﺪﻳﻞ ﺃﻭ ﺇﻋﺎﺩﺓ ﺟﺪﻭﻟﺔ ﺃﻱ ﻋﺮﻭﺽ ﺗﺮﻭﻳﺠﻴﺔ ﺩﻭﻥ ﺇﺷﻌﺎﺭ ﻣﺴﺒﻖ‪.‬‬
‫‪ .16‬ﺗﻌﺘﺒﺮ ﺍﻟﺘﻮﺍﺭﻳﺦ ﺍﻟﻤﻴﻼﺩﻳﺔ ﻫﻲ ﺍﻟﺘﻮﺍﺭﻳﺦ ﺍﻟﺮﺳﻤﻴﺔ ﺍﻟﺘﻲ ﺳﻴﺘﻢ ﺍﺳﺘﺨﺪﺍﻣﻬﺎ ﻋﻠﻰ ﺟﻤﻴﻊ ﺍﻟﺘﺬﺍﻛﺮ‪.‬‬
‫‪ .17‬ﻻ ﻳﻤﻜﻦ ﺣﺠﺰ ﻣﻘﻌﺪ ﻓﻲ ﺩﺭﺟﺔ ﺭﺟﺎﻝ ﺍﻷﻋﻤﺎﻝ ﺃﻭ ﺍﻟﺪﺭﺟﺔ ﺍﻟﺴﻴﺎﺣﻴﺔ ﻟﻸﻃﻔﺎﻝ ﺍﻟﺬﻳﻦ ﺗﻘﻞ ﺃﻋﻤﺎﺭﻫﻢ ﻋﻦ ﻋﺎﻣﻴﻦ‪.‬‬
‫‪ .18‬ﻳﻤﻨﻊ ﻣﻨﻌﺎ ﺑﺎﺗﺎ ﺍﻟﺘﺪﺧﻴﻦ ﻓﻲ ﺟﻤﻴﻊ ﻣﺮﺍﻓﻖ ﺍﻟﻤﺤﻄﺔ ﻭﺩﺍﺧﻞ ﺣﺎﻓﻼﺕ ﺍﻟﻘﻄﺎﺭ‪ .‬ﻭﺳﻴﺘﻢ ﻓﺮﺽ ﻋﻘﻮﺑﺎﺕ ﺻﺎﺭﻣﺔ ﻋﻨﺪ ﻋﺪﻡ ﺍﻻﻟﺘﺰﺍﻡ‬
‫ﺑﺬﻟﻚ‪.‬‬
‫‪ .19‬ﻟﻦ ﻳُﺴﻤﺢ ﻷﻱ ﻋﻤﻴﻞ ﺑﺎﻟﺨﺮﻭﺝ ﻣﻦ ﻣﻨﻄﻘﺔ ﺍﻟﻤﻐﺎﺩﺭﺓ ﺩﻭﻥ ﺗﺼﺮﻳﺢ ﺃﻣﻨﻲ‪.‬‬
‫‪ .20‬ﻟﻦ ﻳُﺴﻤﺢ ﺑﺎﻟﺼﻌﻮﺩ ﺑﺄﻱ ﺃﻣﺘﻌﺔ ﺧﺎﺻﺔ ﻋﻠﻰ ﻣﺘﻦ ﻗﻄﺎﺭ ﺍﻟﺤﺮﻣﻴﻦ ﺍﻟﺴﺮﻳﻊ ﺑﺪﻭﻥ ﺗﺬﻛﺮﺓ ﺳﺎﺭﻳﺔ‪.‬‬
‫‪ .21‬ﻟﻦ ﻳﺘﻢ ﺍﻟﺘﺴﺎﻣﺢ ﻣﻊ ﺃﻱ ﻟﻬﺠﺔ ﺃﻭ ﺳﻠﻮﻙ ﻣﺴﻲﺀ ﺗﺠﺎﻩ ﺍﻟﻤﻮﻇﻔﻴﻦ ﻓﻲ ﺃﻱ ﻭﻗﺖ‪.‬‬
‫‪ .22‬ﻳﺠﺐ ﺃﻥ ﻳﺘﻮﺍﻓﻖ ﻣﻈﻬﺮ ﻭﻟﺒﺎﺱ ﺍﻟﻌﻤﻴﻞ ﺍﻟﻤﺴﺎﻓﺮ ﻋﻠﻰ ﻣﺘﻦ ﻗﻄﺎﺭ ﺍﻟﺤﺮﻣﻴﻦ ﺍﻟﺴﺮﻳﻊ ﻣﻊ ﺗﻘﺎﻟﻴﺪ ﺍﻟﻤﻤﻠﻜﺔ ﺍﻟﻌﺮﺑﻴﺔ ﺍﻟﺴﻌﻮﺩﻳﺔ‪.‬‬
‫‪ .23‬ﻳﻤﻨﻊ ﻣﻨﻌﺎً ﺑﺎﺗﺎً ﺷﺤﻦ ﺍﻷﺳﻠﺤﺔ ﻭﺍﻟﻤﻮﺍﺩ ﺍﻟﻘﺎﺑﻠﺔ ﻟﻼﺷﺘﻌﺎﻝ ﻭﺍﻟﺤﺎﻭﻳﺎﺕ ﺍﻟﻤﻀﻐﻮﻃﺔ‪ .‬ﻛﻤﺎ ﻳﻤﻨﻊ ﻣﻨﻌﺎ ﺑﺎﺗﺎ ﺣﻤﻞ ﺍﻷﺳﻠﺤﺔ‬
‫ﻭﺍﻷﺷﻴﺎﺀ ﺍﻟﺤﺎﺩﺓ ﻋﻠﻰ ﻣﺘﻦ ﺍﻟﻘﻄﺎﺭ‪.‬‬
‫‪ .24‬ﻻ ﻳُﺴﻤﺢ ﺑﺈﺣﻀﺎﺭ ﺍﻷﻃﻌﻤﺔ ﻭﺍﻟﻤﺸﺮﻭﺑﺎﺕ ﻋﻠﻰ ﻣﺘﻦ ﺍﻟﻘﻄﺎﺭ‪.‬‬
‫‪ .25‬ﻳﺠﺐ ﻣﺮﺍﻗﺒﺔ ﺍﻷﻃﻔﺎﻝ ﻓﻲ ﺟﻤﻴﻊ ﺍﻷﻭﻗﺎﺕ‪ ،‬ﺣﺮﺻﺎً ﻋﻠﻰ ﺳﻼﻣﺔ ﺍﻟﻌﻤﻼﺀ‪.‬‬
‫‪ .26‬ﻻ ﻳﺠﻮﺯ ﺍﺻﻄﺤﺎﺏ ﺍﻟﺤﻴﻮﺍﻧﺎﺕ‪.‬‬
‫‪ .27‬ﻣﺪﻓﻮﻋﺎﺕ ﺑﻄﺎﻗﺔ ﻣﺪﻯ‪ :‬ﻗﺪ ﺗﺘﺄﺧﺮ ﺍﻟﻤﺒﺎﻟﻎ ﺍﻟﻤﺴﺘﺮﺩﺓ ﺇﻟﻰ ﺑﻄﺎﻗﺎﺕ ﻣﺪﻯ ﺍﻟﺘﻲ ﺗﻤﺖ ﻣﻌﺎﻟﺠﺘﻬﺎ ﺑﻌﺪ ﺃﻛﺜﺮ ﻣﻦ ‪ 14‬ﻳﻮﻣًﺎ ﻣﻦ‬
‫ﺍﻟﺸﺮﺍﺀ ﺍﻷﺻﻠﻲ ﻟﻤﺪﺓ ﺗﺼﻞ ﺇﻟﻰ ‪ 4‬ﺃﺳﺎﺑﻴﻊ ﺇﺿﺎﻓﻴﺔ ﺑﺴﺒﺐ ﺳﻴﺎﺳﺔ ﻣﻌﺎﻟﺠﺔ ﺍﺳﺘﺮﺩﺍﺩ ﺍﻷﻣﻮﺍﻝ ﺍﻟﺘﻲ ﺗﻄﺒﻘﻬﺎ ﺷﺮﻛﺔ ﻣﺪﻯ‬
‫ﻭﺍﻟﺒﻨﻚ ﺍﻟﺬﻱ ﺃﺻﺪﺭ ﺑﻄﺎﻗﺘﻚ‪.‬‬
‫‪ .28‬ﻻ ﻳﻤﻜﻦ ﺗﻐﻴﻴﺮ ﺃﻭ ﺍﺳﺘﺮﺩﺍﺩ ﺍﻟﺘﺬﺍﻛﺮ ﺍﻟﺘﻲ ﺗﻢ ﺷﺮﺍﺅﻫﺎ ﻣﻦ ﻣﻜﺎﺗﺐ ﺑﻴﻊ ﺍﻟﺘﺬﺍﻛﺮ ﺃﻭ ﻋﻦ ﻃﺮﻳﻖ ﺍﻷﺟﻬﺰﺓ ﺍﻟﺬﺍﺗﻴﺔ ﻓﻲ ﺍﻟﻤﺤﻄﺎﺕ‪.‬‬
Terms and Conditions

1. Customers must bring identification when buying a ticket and when traveling to ensure conformity of the
names and ages of all customers.
2. Valid customer ID must be presented when travelling.
3. Customers are responsible for ensuring they hold a valid ticket applicable for their entire journey.
4. Baggage check-in desks will open 2 hours before departure.
5. Boarding gates will close 10 minutes before the stated departure time.
6. The ticket office will close 20 minutes before departure for sales and enquiries relating to the departing
service.
7. Children (2 to 12 years) travelling in our seated accommodation must travel with at least one other adult
(18+) in their group. Infants under the age of 2 must be accompanied by an adult at a ratio of 1:1.
8. Customers must sit in the coach and seat allocated to them on their ticket.
9. Customers are entitled to a refund and/or compensation in line with HHR’s Passenger Charter
commitments when services are cancelled or delayed beyond 2 hours owing to circumstances within HHR’
s control.
10. When a service is cancelled due to force majeure, HHR will be exempt from providing passengers with
compensation in line with the Passenger Charter, apart from providing customers with a full ticket refund.
11. If customers are late to the boarding gate, their booking will be cancelled and no refund due. However,
our fares are flexible and can be changed or cancelled before departure (fees may apply).
12. All tickets are non-transferable, and can only be used by the named person on the ticket.
13. Discounts are not applicable to special offers or promotional fares.
14. HHR reserves the right to amend ticket prices at any time. HHR also reserves the right to cancel, amend
or reschedule any promotional offers without notice.
15. Gregorian’s dates are the official dates that will be used on all tickets.
16. Infants under 2 will not receive a seat reservation in Business or Economy Class.
17. It is strictly prohibited to smoke in all station facilities and inside the train coaches. Failure to comply can
lead to penalties.
18. No customer will be allowed to leave the departure area without a security permit.
19. Baggage will not be permitted onboard HHR trains without a valid ticket.
20. Abusive language and behavior towards staff will not be tolerated at any time.
21. Passenger’s dress code onboard HHR trains must be in accordance to public dress code laws of KSA.
22. It is strictly prohibited to ship weapons, flammable materials and compressed containers. The carriage
of weapons and sharp items on-board is strictly prohibited.
23. Food and beverages are not permitted to be brought on-board.
24. In the interest of customer safety, children must be supervised at all times.
25. The transportation of animals is not permitted.
26. Mada card payments: Refunds to mada card processed more than 14 days after the original purchase
may be delayed up to an additional 4 weeks due to the refund processing policy enforced by mada and
your issuing bank.
27. Tickets bought at stations ticket offices and vending machines cannot be changed or refunded.