Finals Group 2 Activity

GROUP
TWO
Presentation
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VALUE CHAIN QUALITY ANALYSIS
Objective: To apply the concepts of quality integration in the value chain through
practical analysis
Instructions:
Select a Product or Service: Choose a specific product or service. It could be a
well-known product or a service from a local business.
Map the Value Chain: Map out the value chain for the selected product or
service. Identify key stages from procurement of raw materials to customer
service.
Identify Quality Considerations: For each stage in the value chain, identify and
list the key quality considerations. What are the critical quality factors at each
stage?
Evaluate Current Practices: Based on the identified quality considerations,
research and evaluate the current practices of the chosen product or service.
Are there quality management systems in place? How are suppliers managed?
What is the approach to quality control during production or service delivery?
VALUE CHAIN QUALITY ANALYSIS
Objective: To apply the concepts of quality integration in the value
chain through practical analysis.
Propose Improvements: Propose improvements in each stage of the
value chain to enhance overall quality. This could involve
suggesting better supplier relationships, process optimization,
technological solutions, or employee training.
Presentation: Present your findings and improvement proposals to
the class. Emphasize the importance of clear communication and
how your proposed changes align with the principles of quality
integration
Coffee
Bean
FRESHLY BREWED
COFFEE
“Awaken Your Senses, One Sip at a Time.”
Start Slide
Wardiere Inc.
Welcome To Our
Coffee Shop
Freshly brewed coffee is a beverage made by pouring
hot water over ground coffee beans. The quality of the
coffee depends on the freshness of the beans, the
temperature of the water, and the brewing method.
It’s usually served hot, but iced or room temperature
coffee is also popular. The taste can be adjusted with
cream, milk, or sugar according to preference. The
caffeine content provides an energizing lift, making
coffee a beloved drink worldwide.
Get Started
MAP THE VALUE IDENTIFY QUALITY EVALUATE CURRENT PROPOSE
STEPS
CHAIN CONSIDERATIONS PRACTICES IMPROVEMENT
The coffee shop sources

The quality of the coffee
Sourcing coffee its beans from a local Implement a formal
beans, milk, and other
Procurement of beans, milk, sugar, roaster, ensuring quality check for all
ingredients is crucial. They
raw materials and other freshness. However, there ingredients upon
should be fresh and sourced
ingredients may not be a formal delivery
from reliable suppliers
quality check in place
The coffee beans The roasting and brewing

The baristas are skilled, Provide regular
are roasted, process should result in a
but there may be training for baristas to
ground, and flavorful and aromatic cup
Processing variations in the quality ensure consistency in
brewed to make of coffee. The temperature
of the coffee depending the quality of the
coffee. Milk may be and consistency of the milk
on who is making it coffee
steamed or foamed are also important
Caffee Shop
Presentation
STEPS
The coffee shop uses

The coffee is
The cup should be clean and standard cups and lids,
served in a cup, Source higher-quality
Packaging sturdy, and the lid should but there have been some
possibly with a lid lids to prevent spills
fit securely to prevent spills complaints about lids not
if it’s to go
fitting properly
Improve the coffee

The product should be
The coffee shop The coffee shop has a shop’s online
accurately represented in
Marketing and promotes its strong local presence, presence by updating
marketing materials, and
Sales products and sells but its online presence its website and
the pricing should be
them to customers could be increasing its activity
competitive
on social media
Caffee Shop
Presentation
STEPS
The coffee shop The staff is generally

Staff should be friendly and
provides service to friendly, but there have Hire additional staff for
Customer responsive, and any issues
the customers, been some complaints peak hours to improve
Service should be resolved promptly
addressing any about slow service during service speed
and satisfactorily
issues or peak hours
complaints
Coffee
Bean
THANK YOU
FOR YOUR TIME

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GROUP

The coffee shop sources

The coffee beans The roasting and brewing

The coffee shop uses

Improve the coffee

The coffee shop The staff is generally

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