Questions

Question 1
Diane Doolittle wants to quickly check what apps a client is connected to and opens the
client's OuickBooks Online company from her Client dashboard.

Where can she see which apps are connected to the client's account from within the
client's QuickBooks Online company?
Books review > Apps
Overview > Company Setup
Gear icon > Account and Settings > Apps
Gear icon > Account and Settings > Billing and Subscriptions
Overview > Common Is5ues

Question 2
Brian just completed a Client Needs Assessment and his client confirmed that she will
require profitability tracking, and needs to create budgets and purchase orders in her
accounting solution.

What is the minimum OuickBooks Online version suitable for Brian's client?
QuickBooks Onlìne Simple Start
QuickBooks Onlìne Plus
QuickBooks Onlìne Advanced
QuickBooks Onlìne Es.sentials
QuickBooks Self-Employed

Question 3
Which section in the New Client Checklist helps you understand your client's needs to
determine the features and solutions required?
Onboarding Checklist
Features and Solutions
Client Needs Assessment
Client Profile

Question 4
What are the 2 billing options you can choose from when setting up a OuickBooks
Online subscription from QuickBooks Online Accountant for which your client is
responsible for paying?
Dìrect dìscount
ProAdvisor discount
3-year commission
Revenue share
2-year commission
Question 5
Which 2 QuickBooks Online Payroll subscription levels include QuickBooks Time?
Premium
Core
Plus
Es.sentìals
Elite

Question 6
Susan has complained that there are too many accounts to choose from in her chart of
accounts.

What are 2 ways you can clean up her chart of accounts to reduce the number of
accounts shown?
Merge duplicate accounts
Make accounts inactive
Export accounts
Delete the chart of accounts
Make subaccounts

Question 7

Before merging two subaccounts, which 2 of these need to be true?

The names are spelled the same
One account has no transactions
The parent account name is the same
One account is inactive
Both accounts are inactive

Question 8

Where can you enable account numbers for an existing chart of accounts in QuickBooks
Online?
The Enable account numbers slider from the Chart of Accounts screen
The Chart of accounts tab in Account and Settings
The Advanced tab in Account and Settings
The Customization option from Accountant Tools
Question 9

Which statement is true when importing lists into QuickBooks Online?

When importing lists, vendors with an identical name will automatically be overwritten
When importing lists, you can choose to overwrite customers with identical names
When importing lists, you can choose to overwrite products and services with identical
names
When importing lists, customer and vendor lists can be combined and imported together

Question 10

When importing customers for the first time, which of these file types can you use to
import your customer list?
Word
PDF
Excel
Text

Question 11

Which 4 list types can be directly imported into QuickBooks Online from Excel?
Vendors
Products and services
Customers
Recurring transactions
Locations
Clas.5es
Chart of accounts

Question 12

If a client doesn't want to track the quantity on hand of the products they sell, what
Product/Service type should they select when setting up the items in OuickBooks
Online?
Non-ìnventory
Sales
Inventory
Service
Bundle
Question 14

Where is the Vendors center accessed in QuickBooks Online?

Left navigation > Expenses > Vendors
New > Vendors
Gear icon > All lists
Accountant Tools > Vendors
Left navigation > Cash flow

Question 15
If a client is using Classic View for their reports, which 2 of the following reports can
they filter by Customer Type?
Profit and Lo5s
Customer Contact List
A/R Agìng Detail
Sales by Customer Type Detail
A/R Agìng Summary
Open Invoices
My Answer
Books review > Apps

QuickBooks Onlìne Simple Start

Onboarding Checklist

Dìrect dìscount
ProAdvisor discount
Premium
Core

Merge duplicate accounts

Make accounts inactive

The names are spelled the same

One account has no transactions

The Enable account numbers slider from the Chart of Accounts screen
When importing lists, vendors with an identical name will automatically be overwritten

Excel

Vendors
Products and services
Customers
Recurring transactions

Non-ìnventory
Left navigation > Expenses > Vendors

Profit and Lo5s

Customer Contact List
Questions My Answer Correct Answer
Question 1
Which 2 actions can you do when you edit the account info
on the bank account tile in the Banking center?
Disconnect the account
Change the account name
Create bank rules
Pause the bank feed on that account
Change user access to that account

Question 2

Which statement is true when an account is disconnected

from the bank feed in QuickBooks Online?
Transactions that haven't been categorized yet will be
excluded
Transactions that were categorized over 90 days before will
be archived
Transactions that haven't been categorized yet will be
removed from the for review tab
QuickBooks Online will pause the bank feed for 24 hours
The bank won't allow the account to be reconnected for 30
days

Question 3

Which 2 of these are true about managing users in

QuickBooks Online?
Users can only be made inactive, but not deleted
Users can be imported from a list
There are different user types to customize the level of
access and permissions a user has
When adding a new user theìr name, email and Social
Security number are needed
When a new user is added, they need to follow the link they
receive in their ìnvitation email to sign ìn and get access
Question 4
In QuickBooks Online, what 4 pieces of information do you
need to set up sales tax for a client who only does business
in their home state?
When their last tax period started
Whether they travel to other countries
When they started collecting sales tax for the agency
Whether they have any crìminal convictions
How often they have to file a tax return
The current sales tax rate
Their company address

Question 5

If you think sales tax isn't being calculated correctly, which

2 of these should you verify?
That the correct tax category is selected
That the tax is being calculated on the customer's area code
That the tax is being calculated on the correct address
That Location tracking is turned on
That a price rule is being applied

Question 6

Where should a client initiate the setup of QuickBooks

Payments?
The Sales receipt screen
The New transaction dropdown from the Sales center
The Payments tab in Account and Settings
The Sales tab in Account and Settings

Question 7

Where would your client navigate to view the status of a bill

payment that was paid using QuickBooks Bill Pay?

New > Payment status

Open bill payment > More > View online payment
New > Pay bills > View onlìne payment
Expenses center > Bills > Paìd tab
Question 8

Which 3 are benefits of using apps with QuickBooks

Online?
They can solve industry-specific needs
They can provide a discount on QuickBooks Online
They can reduce time spent on data entry
They are all ìncluded free with your QuickBooks Online
subscription
They can provide additional insight into various parts of a
business
They can help to speed up the performance of QuickBooks
Online

Question 9

When you're using QuickBooks Online Accountant, where

can you view apps that are connected to a client's
QuickBooks Online?
Apps > Find apps
Apps > Client apps
Apps > QuickBooks apps
Apps > Fìrm appps

Question 10

What are the 3 sections in the Content tab of the Custom

form styles tool?
Logo
Header
Table
Design
Maìn content
Email
Footer

Question 11

From here, how can you access and create custom fields in
QuickBooks Online?

New > Customers > Custom fields

Gear icon > Account and Settings > Advanced > Customize
Gear ìcon > Custom fields
New > Account and Settings > Custom fields
Question 12

Where can you see the number of tags and tag groups
created?
Gear icon > Tags
Sales > Tags
Transactions > Tags
Gear icon > Account and Settings > Sales > Tags

Question 13

In which account would you expect to see payments

received but not yet deposited?
Payments received but not deposited
Undeposited Funds/Payments to deposit
Undeposited Payments
Clearìng/Suspense

Question 14

A client has created an estimate in QuickBooks Online Plus.

They've selected Copy to purchase order. Why might a
certain product/service item from the estimate not appear on
that purchase order?

The product/service item doesn't have "I purchase this

product/service from a vendor" checked
The estimate is dated in the future, and the purchase order is
dated today
The estìnate hasn't been turned into an invoice yet
Estìmates are non-postìng
Purchase orders are non-postìng

Question 15

How would you create a new estimate in QuickBooks

Online?
Sales > Invoices > Create invoice dropdown > Create
estimate
Sales > Customers > New Customer > Turn the Estimate
slider on
Sales > Overview > Shortauts > New Estimate
New > Estimate
Question 16

What should you do to streamline the purchasing process

once the customer approves an estimate?
Create invoice from the estimate
Create purchase order from the estimate
Create a price rule from the estìmate
Create invoice from purchase order
Question My Answer Correct Answer
Question 1 Transaction Statement
Heather wants to help her client send out a
customer statement that reflects all the open sales
transactions from the last 365 days.

Which statement type should she choose?

Open Item
Transaction Statement
Customer Open Balance
Balance Forward

Question 2 To create a statement for multiple

customers, select each checkbox on the
From here, which 3 methods can you use to left, then select Create statements from
create Customer statements? the batch actions dropdown
To create a statement for multiple customers, To create a statement for one customer
select each checkbox on the left, then select open the dropdown in the Action column
Create statements from the batch actions and select Create statement
dropdown To create a statement for one or more
To create a statement for one customer open the customers, select Statement from the
dropdown in the Action column and select Create dropdown next to New customer, then
statement choose the required customers
To create a statement for one or more customers,
select Statement from the dropdown next to New
customer, then choose the required customers
To create a statement for one customer, open the
Customer details screen, then select Statement
from New transaction dropdown
To create a statement for multiple customers,
select each checkbox on the left, then select
Create statements from the dropdown in the
Action column

Question 3 Account and Settings > Advanced

Where is the toggle switch to turn off

automatically applied credit memos?
Account and Settings > Payments
Account and Settings > Sales
Account and Settings > Advanced
Account and Settìngs > Expenses
Question 4 Expenses > Overview > Shortcuts > New
Vendor credit
What are 2 ways to access the vendor credit Expenses center > New Transaction >
screen in QuickBooks Online? Vendor Credit
Expenses > Overview > Shortcuts > New Vendor
credit
Expenses center > New Transaction > Vendor
Credit
Workflows > Expenses > Vendor aredit
New > Vendor credit
Gear ìcon > Vendor credit

Question 5 When a company doesn't record income

using sales transactions (ìnvoices or sales
In which 3 cases would you use the Add funds to receipts) and wants to record deposits
this deposit grid in a bank deposit? directly to income accounts
When a company doesn't record income using To record a Vendor credit
sales transactions (ìnvoices or sales receipts) and If you receive a tax refund from the IRS
wants to record deposits directly to income
accounts
To record a Vendor credit
If you receive a tax refund from the IRS
When you need to record an ACH payment of a
customer invoice
When an employee reimburses the company
To record the payment of a bill

Question 6 Uploading a file

What are the 3 ways to capture bills and receipts Forwarding by email
so that they can be matched to transactions and Uploading vìa the mobile app
added to the bank feed?
Uploading a file
Sending vìa text message
Forwarding by email
Sendìng vìa mail servìce
Uploading vìa the mobile app
Sendìng vìa fax.
Question 7 You can include products or services in a
Which 3 statements are true about recording journal entry
journal entries? Total debits must equal total credits
You can include products or services in a journal You can post to multiple accounts
entry receivable and/or accounts payable
You must specify a customer when posting to the accounts in the same journal entry
accounts receivable account
Total debits must equal total credits
You can ìnvoice a client for a lìne on the journal
entry
You must specify a vendor when posting to the
accounts receivable account
You can bulk import journal entries without a
3rd party app
You can post to multiple accounts receivable
and/or accounts payable accounts in the same
journal entry

Looking at the screen above, where would you 3: + New from the left-hand navigation
find the Pay down credit card feature of
QuickBooks Online?
1: Accountant Tools
2: The Gear icon then Account and settings
3: + New from the left-hand navigation
4: Transactions from the left-hand navigation

Question 9 You can add a customer to the transfer transaction

Which statement is true about the Transfer

feature?
The Transfer feature can be used to move funds
between two balance sheet accounts
You can add a customer to the transfer
transaction
The Transfer feature can be used to transfer
funds between income and expense accounts
You can use a transfer to pay bills directly
You can use a transfer to move money from a
business account to a personal account
Question 10 Transaction Journal report
Verify data tool
What are 2 tools you can use to identify possible
issues in a QuickBooks Online Company?
Transaction Journal report
Verify data tool
Voided/deleted transactions tool
Account and Settings
Journal entry
Questions
Question 1

From the For review tab in the bank feed, how

can you exclude a bank transaction that is a
duplicate?
Find transaction > Select Exclude under Action
column
Find transaction > Edit > Save and exclude
Find transaction > Select Update in banner >
Exclude
Find transaction > Check box next to
transaction > Select Exclude in banner

Question 2
What's the maximum number of conditions that
can be set for a bank rule?
1
6
7
2
5
4
3

Question 3

Which 3 are transaction types you can assign in

a rule for money-out transactions?
Journal entry
Purchase order
Credit memo
Check
Transfer
Expense
Refund receipt
Question 4
Which 3 statements regarding bank rules are
true?
Bank rules can only be set up by an Accountant
user in QuickBooks Onlìne
Bank rules can be prioritized
Bank rules are only ìncluded in QuickBooks
Onlìne Advanced subscriptions
Bank rules can automatically add transactions
to the register
Bank rules can be copied edited or deleted
Bank rules cannot automatically split
transactions

Question 5

What happens when QuickBooks Online

doesn't find a rule that applies to a transaction?
It records the transaction using the same
category and vendor name and past
transactions
It leaves the category {account field blank
It tries to suggest a category based on past
transactions with the same vendor name
It looks for a matching transaction

Question 6

Which 2 options are benefits of using the

Recurring transactions feature in QuickBooks
Online?
You can make a Receive payment transaction
recurrìng
You can use recurrìng Sales receipts with
QuickBooks Payments
You can create recurring Bill payments to
automate the accounts payable proces.s
There is an option to include unbilled charges
automatically on recurring ìnvoices
Recurrìng transactions can only be set up by
Accountant users
Question 7
Which 4 transaction types can be made into
recurring templates?
Receive payment
Invoice
Pay bills
Paycheck
Transfer
Bill
Inventory quantity adjustment
Deposit

Question 8
What is the default filter that is atomatically
applied when reconciling an account in the
Reconciliation dashboard?
Reference number
Payee
Amount
Cleared status
Statement ending date
Merno

Question 9

Which 3 conditions could lead to the beginning

balance of a bank or credit card reconciliation
being inaccurate?
A reconciled transaction's 5 tatus was changed
to not reconciled
A reconciled transaction's amount was changed
An unreconciled transaction's payee was
changed
An unreconciled transaction's amount was
changed
A reconciled transaction's payee was changed
A reconciled transaction was deleted
Question 10

Which report indicates when QuickBooks

Online users signed in and out?
Busìnes.s snapshot
Client overview
Audit trail
Audit log
Dashboard

Question 11

Which report summarizes the amount of

financial activity associated with each income
or expense account for a specific period of
time?
Profit and Loss
Balance Sheet
Audit Log
Trìal Balance

Question 12

Which report shows the book (purchase or

cost) value of inventory items with quantity on
hand?
Sales by Product/Service Summary
Product/Service List
Inventory Valuation Summary (or Detail)
Transaction List by Inventory Item

Question 13
Your client would like to display negative
numbers in red on their Profit and Loss report.

Where can you select this option for them?

Customize > General
Customize > Header/Footer
Customize > Filter
Customize > Rows/Columns
Customize > Edit titles
Question 14
Sarah would like to create a new custom
management report template for her client.

What are two options for accomplishing this?

Copy an existing template under Management
reports
Create a new template under Management
reports
Copy an existìng template under Custom
reports and save to Management reports
Create a new template under Custom reports
and save to Management reports

Question 15
Which 2 management report templates will be
seen by default when accessing a client's books
via QuickBooks Online Accountant?
Expenses performance
Basìc company financìals
Company overview
Expanded company financials
Profitability performance
Sales performance
My Answer
Find transaction > Select Exclude under Action column

Journal entry
Transfer
Expense
Bank rules can only be set up by an Accountant user in QuickBooks Onlìne
Bank rules can be copied edited or deleted
Bank rules cannot automatically split transactions

It records the transaction using the same category and vendor name and past transaction

You can make a Receive payment transaction recurrìng

You can use recurrìng Sales receipts with QuickBooks Payments
Invoice
Pay Bills
Bill
Paycheck

Cleared status

A reconciled transaction's 5 tatus was changed to not reconciled

A reconciled transaction's amount was changed
An unreconciled transaction's payee was changed
Audit log

Profit and Loss

Inventory Valuation Summary (or Detail)

Customize > Rows/Columns

Copy an existìng template under Custom reports and save to Management reports
Create a new template under Custom reports and save to Management reports

Expenses performance
Sales performance
Question
Question 1
What 4 things can be done in the Wrap-up tab of Books review in QuickBooks Online
Accountant?
Create an additional to-do checklist
Move an existing QuickBooks Onlìne client subscription to your firm
Invite new users to a QuickBooks Online company
Create a new QuickBooks Onlìne client subscription
Prepare reports
Close the books
Cancel an existìng QuickBooks Onlìne client subscription
Send report packages

Question 2

When are 2 times you might use the Setup screen in the Books review feature?
When re-ìndexing a QuickBooks data file
When enabling payments ìn a new QuickBooks Online company
When making adjustments to balance sheet account balances during the clean up
process
When recording begìnning balances in a new QuickBooks Online company
When changing chart of account names

Question 3

What are 3 of the stages in Books review?

Team revìew
Categorization review
Account reconciliation
Bank reconciliation
Transaction review
Not started
Fìnal review

Question 4

How can you record the mileage expense for a company at year-end in QuickBooks
Online?
Create a delayed charge
Select Mileage from the Expenses center
Create a journal entry
Import the CSV format list of trips into QuickBooks
Question 5

Where would you go to review your client's expense account to see if any transactions
have been miscategorized?
Reclassify transactions from + New
Reclassify transactions from the Gear icon
Reclassify transactions in the Banking center
Reclassify transactions from Accountant Tools
Voided/deleted transactions from Accountant Tools

Question 6

As an accountant user, where can you access and begin reclassifying transactions?
Accountant Tools > Reclassify transactions
New > Reclassify transactions
My accountant > Reclassify transactions
Accounting > Reclassify transactions
Account and Settings > Reclassify transactions

Question 7

How can you find the Exceptions to Closing Date report?

Accounting > Close books
Business Overview > Common issues
Gear icon > Tools > Audit log
My Accountant > Management Reports > Busìness Overview
Reports > For my accountant

Question 8

Why might an Accountant user not see the Exceptions to Closing Date report in a
QuickBooks Online company?
The Audit Log is not enabled
The Accountant user does not have the required permissions to view the report
A closing date has not been set in the company
The Exceptions to Closing Date report is not available in a Simple Start subscription

Question 9
Denise would like for all of her leads to save their notes in the Client details screen.

Who would have access to these notes?

Full access team members
Custom access team members
Team members assigned to the client
All team members
Question 10

What are 2 ways to check a client's subscription level in QuickBooks Online

Accountant?
From the Clients tab in Account and Settings
From the Subscriptions and billing screen from the Gear icon
From the Company Settings screen from the Gear icon
By hovering over the qb icon in the Clients menu
From the Advanced tab in Account and Settings

Question 11
Which 3 of these can you do from the Team menu in QuickBooks Online Accountant?
Create tasks and projects for team members
Add a new team member
Send messages to team members
Track users' ProAdvisor certifications and theìr expiration dates
Delete a team member
Change the lead accountant assigned to clients

Question 12

What is one way to communicate with your client from QuickBooks Online
Accountant?
My accountant > Requests > Create client request
Work > Create client request
Accountant Tools > Prep for taxes > Message client
Accountant Tools > Notes

Question 13

Which 2 statements about creating a client request in OuickBooks Online Accountant

are true?
A document request notification can be sent vìa email by selecting Notify client
A document request appears in the client's QuickBooks Online company in the My
Accountant menu
A document request can be sent to a non-QuickBooks Online client
The status of a document request cannot be updated
A document request appears in the client's QuickBooks Online company in the
Accounting menu
My Answer
Create an additional to-do checklist
Move an existing QuickBooks Onlìne client subscription to your firm
Invite new users to a QuickBooks Online company
Create a new QuickBooks Onlìne client subscription

When re-ìndexing a QuickBooks data file

When enabling payments ìn a new QuickBooks Online company

Team revìew
Categorization review
Account reconciliation

Create a delayed charge

Reclassify transactions from + New

Accountant Tools > Reclassify transactions

Accounting > Close books

The Audit Log is not enabled

Full access team members

From the Clients tab in Account and Settings
From the Subscriptions and billing screen from the Gear icon

Create tasks and projects for team members

Add a new team member
Send messages to team members

My accountant > Requests > Create client request

A document request notification can be sent vìa email by selecting Notify

client
A document request appears in the client's QuickBooks Online company
in the My Accountant menu