Monitor Anleitung
Monitor Anleitung
Monitor Anleitung
Gaming Monitor
C49RG9*
The color and the appearance may differ depending on the product, and the specifications are subject to change without prior
(For India Only)
notice to improve the performance.
This product is RoHS compliant.
For more information on safe disposal and recycling visit our
The contents of this manual are subject to change without notice to improve quality.
website www.samsung.com/in or contact our Helpline numbers -
© Samsung Electronics 1800 40 SAMSUNG (1800 40 7267864) (Toll-Free)
Samsung Electronics owns the copyright for this manual. 1800 5 SAMSUNG (1800 5 7267864) (Toll-Free)
Use or reproduction of this manual in parts or entirety without the authorization of Samsung Electronics is prohibited.
Trademarks other than that of Samsung Electronics are owned by their respective owners.
Table of contents
Before Using the Product Connecting and Using a Source Device Game
Securing the Installation Space 4 Pre-connection Checkpoints 20 Picture Mode 27
Precautions for storage 4
Connecting and Using a PC 20 Refresh Rate 28
Safety Precautions 4 Connection Using the HDMI Cable 20
Black Equalizer 29
Cleaning 5 Connection Using the DP Cable 20
Electricity and Safety 5 Connecting to Headphones 21 Response Time 29
Installation 6 Connecting to Microphone 21
Operation 7 Connection Using the Audio Cable 21 FreeSync 29
Calibration Report 36
2
Table of contents
Reset All 44
Information 44 Appendix
OnScreen Display Responsibility for the Pay Service (Cost to
Customers) 55
Language 38
Not a product defect 55
Display Time 38
Installing the Software A Product damage caused by customer's fault 55
Others 55
Easy Setting Box 46
Restrictions and Problems with the Installation 46
System Requirements 46
System
Self Diagnosis 39
DisplayPort Ver. 43
HDMI Mode 43
3
Chapter 01
Before Using the Product
10 cm 10 cm
10 cm 10 cm
10 cm
4
Cleaning Electricity and Safety
――Take the following steps when cleaning.
Warning
1 Power off the product and computer.
•• Do not use a damaged power cord or plug, or a loose power socket.
2 Disconnect the power cord from the product.
――Hold the power cable by the plug and do not touch the cable with wet hands. Otherwise, an electric shock •• Do not use multiple products with a single power socket.
may result. •• Do not touch the power plug with wet hands.
3 Wipe the monitor with a clean, soft and dry cloth. •• Insert the power plug all the way in so it is not loose.
‒‒ Do not apply a cleaning agent that contains alcohol, solvent, or surfactant to the monitor.
•• Connect the power plug to a grounded power socket (type 1 insulated devices only).
‒‒ Do not spray water or detergent directly on the product.
•• Do not bend or pull the power cord with force. Be careful not to leave the power cord under a heavy
4 Wet a soft and dry cloth in water and wring thoroughly to clean the exterior of the product. object.
5 Connect the power cord to the product when cleaning is finished. •• Do not place the power cord or product near heat sources.
6 Power on the product and computer. •• Clean any dust around the pins of the power plug or the power socket with a dry cloth.
Caution
•• Do not disconnect the power cord while the product is being used.
•• Only use the power cord provided with your product by Samsung. Do not use the power cord with
other products.
•• Keep the power socket where the power cord is connected unobstructed.
‒‒ The power cord must be disconnected to cut off power to the product when an issue occurs.
•• Hold the plug when disconnecting the power cord from the power socket.
5
Installation
Warning Caution
•• DO NOT PLACE CANDLES, INSECT REPELLANTS OR CIGARETTES ON TOP OF THE PRODUCT. DO NOT •• Do not drop the product while moving.
INSTALL THE PRODUCT NEAR HEAT SOURCES.
•• Do not set down the product on its front.
•• Do not install the product in poorly ventilated spaces such as a bookcase or closet.
•• When installing the product on a cabinet or shelf, make sure that the bottom edge of the front of the
•• Install the product at least 10cm away from the wall to allow ventilation. product is not protruding.
•• Keep the plastic packaging out of the reach of children. ‒‒ The product may fall and become damaged and/or cause an injury.
‒‒ Children may suffocate. ‒‒ Install the product only on cabinets or shelves of the right size.
•• Do not install the product on an unstable or vibrating surface (insecure shelf, sloped surface, etc.) •• Set down the product gently.
‒‒ The product may fall and become damaged and/or cause an injury. ‒‒ Product failure or personal injury may result.
‒‒ Using the product in an area with excess vibration may damage the product or cause a fire. •• Installing the product in an unusual place (a place exposed to a lot of fine dust, chemical substances,
extreme temperatures or a significant presence of moisture, or a place where the product will
•• Do not install the product in a vehicle or a place exposed to dust, moisture (water drips, etc.), oil, or
operate continuously for an extended period of time) may seriously affect its performance.
smoke.
‒‒ Be sure to consult Samsung Customer Service Center if you want to install the product at such a
•• Do not expose the product to direct sunlight, heat, or a hot object such as a stove.
place.
‒‒ The product lifespan may be reduced or a fire may result.
•• Edible oil, such as soybean oil, can damage or deform the product. Do not install the product in a
kitchen or near a kitchen counter.
6
Operation
Warning •• Do not insert metallic objects (chopsticks, coins, hairpins, etc) or objects that burn easily (paper,
matches, etc) into the product (via the vent or input/output ports, etc).
•• There is a high voltage inside the product. Never disassemble, repair or modify the product yourself.
‒‒ Be sure to power off the product and disconnect the power cord when water or other foreign
‒‒ Contact Samsung Customer Service Center for repairs. substances have entered the product. Then contact Samsung Customer Service Center.
•• To move the product, first disconnect all the cables from it, including the power cable. •• Do not place objects containing liquid (vases, pots, bottles, etc) or metallic objects on top of the
•• If the product generates abnormal sounds, a burning smell or smoke, disconnect the power cord product.
immediately and contact Samsung Customer Service Center. ‒‒ Be sure to power off the product and disconnect the power cord when water or other foreign
•• Do not let children hang from the product or climb on top of it. substances have entered the product. Then contact Samsung Customer Service Center.
•• If the product is dropped or the outer case is damaged, turn off the power and disconnect the power
cord. Then contact Samsung Customer Service Center.
‒‒ Continued use can result in a fire or electric shock.
•• Do not leave heavy objects or items that children like (toys, sweets, etc.) on top of the product.
‒‒ The product or heavy objects may fall as children try to reach for the toys or sweets resulting in a
serious injury.
•• During a lightning or thunderstorm, power off the product and remove the power cable.
•• Do not move the product by pulling the power cord or any cable.
•• If a gas leakage is found, do not touch the product or power plug. Also, ventilate the area
immediately.
•• Do not lift or move the product by pulling the power cord or any cable.
•• Do not use or keep combustible spray or an inflammable substance near the product.
7
Caution
•• Leaving the screen fixed on a stationary image for an extended period of time may cause afterimage
burn-in or defective pixels.
‒‒ Activate power-saving mode or a moving-picture screen saver if you will not be using the product
for an extended period of time.
•• Disconnect the power cord from the power socket if you do not plan on using the product for an
extended period of time (vacation, etc).
‒‒ Dust accumulation combined with heat can cause a fire, electric shock or electric leakage.
•• Looking at the screen too close for an extended period of time can deteriorate your eyesight.
•• Rest your eyes for more than 5 minutes or look at distance objects for every 1 hour of product use.
•• Do not touch the screen when the product has been turned on for an extended period of time as it
will become hot.
•• When using headphones or earphones, do not turn the volume too high.
‒‒ Having the sound too loud may damage your hearing.
8
Chapter 02
Preparations
UP(REAR)
JOG Button
9
Function Key Guide Icons Description
――To enter the main menu or to use other items, press the JOG button to display the Function Key Guide. You
Selects by moving the JOG button in the function key guide screen.
Menu
The OSD (On Screen Display) of your Monitor’s feature appears.
can exit by pressing the JOG button again.
Selects to change the input signal by moving the JOG button in the
UP/DOWN/LEFT/RIGHT: Move to the item you want. The Source Function Key Guide screen. A message will appear on the top left corner
description for each item will appear when the focus changes.
of the screen if the input signal has been changed.
PRESS(ENTER): The selected item will be applied.
Selects by moving the JOG button in the function key guide screen.
PBP
Press the button when configuring settings for the PBP function is
required.
Selects to turn the Monitor off by moving the JOG button in the
Power Off
function key guide screen.
――Actual models because of functional variation, Function key guide options will be different.
Return
10
When the monitor displays nothing (i.e. Power saving mode or Non-signal mode), 2 direct keys for control
source and power could be used as below.
Game Setting Key
You can quickly view the setting with a shortcut key at the bottom without using an OSD menu. You can
JOG Button Power saving/Non-signal mode
directly see the settings for three different modes.
UP Source Change
•• Game Setting 1 / Game Setting 2 / Game Setting 3
Down
PRESS(ENTER) for 2 seconds Power Off
When the monitor displays the Main menu the JOG Button could be used as below.
――The displayed images reflect the status of the functions as the settings in OSD of the corresponding functions
other than the real-time values.
――This menu is not available when PBP is enabled.
11
Changing Brightness, Contrast and Sharpness settings Changing Eye Saver Mode settings
You can adjust Brightness, Contrast or Sharpness by moving the JOG button up, if no OSD menu is You can adjust Eye Saver Mode by moving the JOG button down, if no OSD menu is displayed.
displayed.
Sharpness
The function mutes the audio to improve sound effect when there is sound noise or when the input signal
is weak, usually due to a problem with the volume of an input device.
――To activate the Mute function, access the Volume control screen, then use the JOG button to move the focus
down.
To deactivate the Mute function, access the Volume control screen, then increase or decrease the Volume.
12
Types of Ports
――The functions available may vary depending on the product model. The color and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality. Refer to the actual product.
MIC IN 1 1
POWER IN HDMI IN DP IN 1 DP IN 2 (PC IN)
SERVICE MIC OUT 2 2
SERVICE
1
Connect to a microphone. 2
MIC IN
13
Upgrading the Software via USB 2 When the message as shown in the following figure is displayed on the monitor, select Yes to
upgrade the software.
1 Be sure to insert the USB disk into the 1 port. You can upgrade the software via USB only if
either the monitor screen operates normally or the check signal is displayed on the monitor screen.
Do you want to update via USB?
Yes No
MIC IN 1 1
HDMI IN DP IN 1 DP IN 2 (PC IN)
SERVICE MIC OUT 2 2
3 When the screen as shown in the following figure is displayed, select Yes.
Update now
When the screen as shown in the following figure is displayed, press and hold the Down arrow key for
5 seconds.
Yes No
Update now
5%
Power Off
14
Note Anti-theft Lock
1 The supported USB disk formats are FAT, FAT32, and NTFS. ――An anti-theft lock allows you to use the product securely even in public places.
2 For the CRG9 model, make sure that each upgrade file is a BIN format file, follows the CRG9 model ――The locking device shape and locking method depend on the manufacturer. Refer to the user guide provided
naming rule (m-RG949CCAA-****.*[4 digits].bin, where ****.* is a version number, and 4 digits are with your anti-theft locking device for details.
a checksum. For example, “m-RG949CCAA-1000.0[6E80].bin” complies with the naming rule for the
CRG9 model.), and must be copied to the root directory.
3 Make sure that the USB disk only contains one upgrade file for each model, and then follow the
To lock an anti-theft locking device:
instructions in this guide.
4 If the No valid update files found. Please check your USB device and try again. message is displayed,
this is probably due to the following reasons.
Update now
1 Fix the cable of your anti-theft locking device to a heavy object such as a desk.
OK Cancel
2 Put one end of the cable through the loop on the other end.
3 Insert the locking device into the anti-theft lock slot at the back of the product.
‒‒ No USB disk is inserted into the 1 port.
4 Lock the locking device.
‒‒ The USB disk format is not supported.
‒‒ An anti-theft locking device can be purchased separately.
‒‒ The USB disk contains no valid upgrade files. (No upgrade files exist, or the file names are
incorrect.) ‒‒ Refer to the user guide provided with your anti-theft locking device for details.
‒‒ Anti-theft locking devices can be purchased at electronics retailers or online.
5 Do not turn off the monitor. And prevent the upgrading from any interruption as far as possible. If an
interruption happens, the monitor will return to the production version.
――Note that the production version may not be the same as the version before this upgrading if some other
upgrading has been done earlier.
15
Installation
x2 x4 downwards.
: The product is curved. Placing pressure on the product when on a flat surface may damage the product. When
the product is on the ground facing up or down, do not put pressure on it.
――There is a risk of scratch damage if the screwdriver comes in contact with the product surface while fastening the
screws. Make sure the screwdriver does not touch the surface.
1 1
Caution Place the stand neck on the monitor as shown Caution Fasten the screws at the top of the stand neck.
Hold the stand neck with both hands, not one in the figure. Tilt the stand neck to sides to avoid contact with the
hand, to prevent it from falling off and causing screwdriver.
injury.
1 1 1 6
1
Insert the stand base into the stand neck in the Disassemble the COVER-REAR TOP. Assemble the COVER-REAR TOP to the stand neck as shown Rotate the COVER-REAR TOP clockwise.
direction as shown in the figure. in the figure.
71 8
1
16
Removing the Stand (For Attaching the BRACKET WALL)
――Before removing the stand from the monitor, place the monitor on a flat and stable surface with the screen facing down.
: The product is curved. Placing pressure on the product when on a flat surface may damage the product. When the product is on the ground facing up or down, do not put pressure on it.
Rotate the COVER-REAR TOP counterclockwise. Lift the COVER-REAR TOP. Disassemble the COVER-REAR TOP. Remove the stand base from the stand neck.
Unfasten the 4 screws at the top of the stand neck. Lift and remove the stand. Caution
Do not press down on the monitor. There is a risk
of damaging the monitor.
17
Adjusting the Product Tilt and Height Caution
――The color and shape of parts may differ from what is shown. Specifications are subject to change without
notice to improve quality.
•• Grasp the left and right sides of the monitor and adjust the tilt.
After adjusting the product tilt and height, if the screen is not level, take the following actions.
0 ~ 120.0 mm (±5.0 mm)
18
Attaching the BRACKET WALL •• Notes
‒‒ Using a screw longer than the standard length can damage the internal components of the
――Power the product off and remove the power cable from the power socket. product.
‒‒ The length of screws required for a wall mount that does not comply with the VESA standards may
vary depending on the specifications.
1 2
‒‒ Do not use screws that do not comply with the VESA standards. Do not attach the wall-mount kit
or desktop stand using excessive force. The product may get damaged or fall and cause personal
injury. Samsung shall not be held liable for any damage or injury caused by using improper screws
or attaching the wall-mount kit or desktop stand using excessive force.
‒‒ Samsung shall not be held liable for any product damage or personal injury caused by using a wall-
mount kit other than the one specified or from an attempt to install the wall-mount kit on your
own.
‒‒ To mount the product on a wall, ensure you purchase a wall-mount kit that can be installed 10 cm
or farther away from the wall.
3 4
‒‒ Be sure to use a wall-mount kit that complies with the standards.
‒‒ To install the monitor using a wall mount, disconnect the stand base from the monitor.
Unit: mm
19
Chapter 03
Connecting and Using a Source Device
HDMI IN
DP IN 1, DP IN 2
20
Connecting to Headphones Connecting to Microphone
MIC IN
MIC OUT
21
Connecting the Product to a PC as a USB HUB Utilizing the Product as a USB HUB
Using the product as a hub, connect and use various source devices with the product at the same time.
A PC cannot connect to multiple source devices at the same time as it has a limited number of input/
Connecting a PC to the Product output ports available. The HUB feature on the product will improve your work efficiency by allowing you
to connect multiple source devices to the USB ports on the product at the same time without connecting
――The product can function as a HUB by connecting to a PC via a USB cable. You can connect a source device them to a PC.
directly to the product and control the device from the product, without having to connect the device to the
PC.
To use the product as a USB hub, connect the product to a PC using a USB cable.
(PC IN)
(PC IN)
If multiple source devices are connected to the PC, the many cables around the PC may look messy.
Connect the USB cable to on the back of the product and USB on the PC. Connecting the devices directly to the product will resolve such inconvenience.
――A USB 2.0 cable can be used to connect the product to a PC. However, to take full advantage of the USB 3.0
Connect a mobile device such as an MP3 player or smartphone to the product when connected to a PC.
function, connect a USB 3.0 cable between the PC and the product. Ensure the PC supports USB 3.0. This allows you to control the device from the PC or charge the device battery.
22
――To detect and start a USB device faster, connect the device to the USB 3.0 port on the product. The read/write
rate will be affected by the USB device and your PC.
Connecting a USB device
――The product does not support media play. If you need to play a file in your USB device, please connect the ――You can use a USB device such as a mouse, keyboard, memory stick or external hard disk drive (HDD) by
product as a Hub to your PC and play the file on your PC. connecting it directly to the port on the monitor. You do not need to connect it to the computer.
――For USB-related problems caused by OS, drive programs or software, please contact relevant suppliers. For an external mass-storage HDD requiring external power supply, be sure to connect it to a power source.
――With the launch of various USB devices on the market, we cannot guarantee that our products are matched
The USB port of the monitor supports High-Speed Certified USB 2.0.
with all USB devices.
――For an external mass-storage HDD requiring external power supply, be sure to connect it to a power source. High speed Full speed Low speed
――The super charging can only be provided through port Data Rate 480 Mbps 12 Mbps 1.5 Mbps
2. According to the USB 3.0 battery charging
specification, 2 can support a maximum current of 1.5A. The actual current value depends on the device Power Consumption 2.5 W (Max., each port) 2.5 W (Max., each port) 2.5 W (Max., each port)
to be charged.
If the current is too high or an exception occurs, the over-current protection will be triggered. This is a normal
setting of the product. (PC IN)
――USB devices requiring high current may not be supported.
1 can support a maximum current of 1.0A,
and 2 can support a maximum current of 1.5A.
――The battery can be charged in the power-saving mode, but it cannot be charged when the product is powered
off.
――Charging your USB device is not possible if the power cable is disconnected from the power socket.
――The USB device needs to be purchased separately.
23
1 Connect the
――To use
port of the monitor and the USB port of the computer with the USB cable.
Connecting the Power
port, you have to connect the UP (Upstream Cable) to the PC.
――Make sure to use the USB cable supplied with this monitor to connect the monitor's port and your
computer's USB port.
2 Use the USB cable to connect a USB device to the port on the monitor.
3 The use procedures are as the same as those for using an external device connecting to the PC. POWER IN
•• You can connect and use a keyboard and mouse.
•• You can play a file from a media device. (Examples of media devices: MP3, digital camera, etc.)
•• You can run, move, copy or delete the files on the storage device. (Examples of storage devices:
external memory, memory card, memory reader, HDD-type MP3 player, etc.) To use the product, connect the power cable to a power outlet and the POWER IN port on the product.
•• You can use other USB devices that can be connected to a computer. ――The input voltage is switched automatically.
――When connecting a device to the port of the monitor, connect the device using a cable appropriate to the
device.
――For the purchase of the cable and external devices, ask the service center of the corresponding product.
――The company is not liable for problems or damages to an external device caused by using an unauthorized
cable for the connection.
――Some products do not follow the USB standard, and it may cause a malfunction of the device.
――If the device malfunctions even if it is connected to the computer, contact the service center of the device/
computer.
――With the launch of various USB devices on the market, we cannot guarantee that our products are matched
with all USB devices.
24
Tidying Up the Connected Cables
: Headphones hanger
: Downward
: Upward
1 2
Connect the corresponding cables. Arrange the cables against the bend Hang the HOLDER-CABLE in the direction Arrange the cables against their bend Push the COVER STAND BODY REAR in
tendency of the cables and pull the cables as shown in the figure. tendency, and then pull them through the the direction as shown in the figure.
out of the COVER-REAR SUB grooves. HOLDER-CABLE hangers. When the set
height is changed, you need to arrange
the cables and pull them through the
HOLDER-CABLE hangers again.
Remove the COVER STAND BODY REAR Place the corresponding cables into Attach the COVER STAND BODY REAR in Move down the COVER STAND BODY Adjust the set height, if required.
by pulling it in the direction as shown in the stand-neck holder. Do not stretch the direction as shown in the figure with REAR until it covers the stand neck
the figure. the cable. Three cables in one holder is the buckles not being exposed. completely.
recommended.
11 12 13
Open the Headset Hanger by pushing it Hang the headset. Rotate and then push up the Headset Caution
down. Hanger in the directions as shown in the Open the COVER-REAR SUB in the
figure. direction as shown in the figure.
25
Correct posture to use the product Driver Installation
――You can set the optimum resolution and frequency for this product by installing the corresponding drivers.
――To install the latest version of the product driver, download it from the Samsung Electronics website at
http://www.samsung.com.
•• Keep your forearms perpendicular to your upper arms and level with the back of your hands.
•• Adjust the height of the product so you can keep your knees bent at 90 degrees or more, your heels
attached to the floor, and your arms lower than your heart.
•• Do the Eye excercises or blink frequently, then eye fatigue will be relieved.
26
Chapter 04
Game
A detailed description of each function is provided. Refer to your product for details.
――The functions available may vary depending on the product model. The color and shape of parts may differ
In PC mode
from what is shown. Specifications are subject to change without notice to improve quality.
Custom
High-Brightness
Picture Mode FPS
Picture Mode RTS
This menu provides an optimum picture quality suitable for the environment where the product will be
used.
――This menu is not available when Eye Saver Mode is enabled. •• Custom: Customize the screen settings.
――This menu is not available when PBP is enabled. •• High-Brightness: Maximize the screen brightness.
――This Dynamic Contrast is not available when Local Dimming is activated.
•• FPS: Increase the brightness of darker areas of the FPS game screen. This mode increases visibility of
――This menu is not available when PC/AV Mode is set to AV and HDR is activated. your enemies during an FPS game.
•• RTS: Increase the color temperature and contrast ratio to improve visibility of the RTS screen and
minimap.
12 120 Off On
Hz •• RPG: This mode is optimized for 3D graphics and instant messaging on the RPG game screen.
Black Equalizer Response Time Refresh Rate FreeSync Low Input Lag
•• AOS: Increase the contrast ratio to obtain a picture quality optimized for the AOS game screen.
Picture Mode: Custom
•• sRGB: Adjust the color system to sRGB mode. This is the standard mode of this monitor.
Game Picture Mode Custom Set to an optimum
•• Cinema: Obtain the brightness and sharpness of TVs suitable for enjoying video and DVD content.
Picture Refresh Rate 120 Hz picture quality suitable
for the working •• Dynamic Contrast: Obtain balanced brightness through automatic contrast adjustment.
OnScreen Display Black Equalizer 12
environment.
System Response Time Standard
Information FreeSync Off
Low Input Lag On
Virtual Aim Point Off
Exit Screen Size Wide
27
In AV mode
Refresh Rate
When the external input is connected through HDMI/DP and PC/AV Mode is set to AV, Picture Mode has
four automatic picture settings (Dynamic, Standard, Movie and Custom) that are preset at the factory.
Change the screen refresh rate. A higher refresh rate can reduce eye strain.
You can activate either Dynamic, Standard, Movie or Custom. You can select Custom which automatically
recalls your personalized picture settings. •• 60 Hz / 100 Hz / 120 Hz
•• Dynamic: Select this mode to view a sharper image than in Standard mode.
Optimum resolution
•• Standard: Select this mode when the surroundings are bright. This also provides a sharp image.
HDMI DisplayPort1/DisplayPort2
•• Movie: Select this mode when the surroundings are dark. This will save power and reduce eye
60 Hz 5120 x 1440 @ 60 Hz 5120 x 1440 @ 60 Hz
fatigue.
100 Hz 3840 x 1080 @ 100 Hz 5120 x 1440 @ 100 Hz
•• Custom: Select this mode when you want to adjust the image according to your preferences.
120 Hz 3840 x 1080 @ 120 Hz 5120 x 1440 @ 120 Hz
――Due to the bandwidth limitation of HDMI 2.0, the resolution of 5120 x 1440 can't be achieved when Refresh
Rate is set to 100 Hz or 120 Hz in HDMI source.
――The resolution of 5120 x 1440 only support to connect to PC.
――Devices other than computers, if the actual resolution is abnormal when select 60 Hz in HDMI source, please
choose 100 Hz or 120 Hz again.
――To support the resolution of 5120 x 1440, you must update both your graphics card driver and windows OS to
the latest version.
――This menu is not available when FreeSync is set to Standard Engine or Ultimate Engine mode.
――When changing the Refresh Rate, the screen may flicker depending on the computer graphics card.
――The function is available in a computer equipped with the graphic card that can change the refresh rate.
It is unavailable in the devices (e.g. AV devices) with fixed refresh rates. If the function is applied, the screen
may have malfunction.
――This menu is not available when PBP is enabled.
――This menu is not available when HDMI Mode is set to 1.4.
28
Black Equalizer FreeSync
Adjust the brightness of the dark areas. FreeSync technology is solution that eliminates screen tearing without all the usual lag and latency.
As the value gets closer to 1, the darker areas of the screen become brighter, making it easier to find This feature will eliminate screen tearing and lag during game play. Improve your gaming experience.
enemies when playing a game. To find enemies more easily during a game, use a lower value. The displayed FreeSync menu items on the monitor may vary, depending on the monitor model and
As the value gets closer to 20, the darker areas of the screen become darker and the contrast increases. compatibility with the AMD graphics card.
――This menu is not available when Picture Mode is set to Cinema mode.
•• Off: Disable FreeSync.
――This menu is not available when Eye Saver Mode is enabled.
•• Standard Engine: Enable the basic FreeSync functions of the AMD graphics card.
――This menu is not available when PBP is enabled.
•• Ultimate Engine: Enable the FreeSync feature with a higher screen frame rate. Screen tearing
(abnormal sync between the screen and content) is reduced in this mode. Note that screen flickering
may occur during game play.
•• While you are using the FreeSync function, the screen may flicker due to variation of the output
frequency from the graphics card.
•• The response rate during the game may fluctuate depending on the resolution. A higher resolution
generally decreases the response rate.
29
How do you enable FreeSync? The models in the Graphic Cards list supports FreeSync
1 Set FreeSync to Standard Engine or Ultimate Engine in the OSD menu. FreeSync can only be used with specific AMD graphics card models. Refer to the following list for
supported graphics cards:
2 Enable FreeSync in AMD Radeon Settings:
Right-click the mouse → AMD Radeon Settings → Display Make sure to install the latest official graphics drivers from AMD that support FreeSync.
――For additional AMD graphics card models that support the FreeSync feature, visit the official AMD website.
The "AMD FreeSync" feature should be set to "On". Select to "On" if not already enabled.
――Select FreeSync Off if you are using a graphics card from a different manufacturer.
30
Low Input Lag Screen Size
Minimize input lag for fast reactions by reducing the video processing time. Select the best screen size and ratio.
――It is recommended to set the refresh rate of the graphic card to any of 100 Hz and 120 Hz. With 60 Hz, the ――This menu is not available when PBP is enabled.
function is unavailable.
――This feature is not available if the scanning rate on the computer is different from the settings in the Refresh In PC mode
Rate menu.
•• Auto: Display the picture according to the aspect ratio of the input source.
――This menu is not available when PBP is enabled.
•• Wide: Display the picture in full screen regardless of the aspect ratio of the input source.
•• 17" (4:3): Use a 4:3 aspect ratio on a 17-inch screen. Pictures with a different aspect ratio will not be
displayed.
Virtual Aim Point •• 19" (4:3): Use a 4:3 aspect ratio on a 19-inch wide screen. Pictures with a different aspect ratio will
not be displayed.
Show a virtual aim point on the center of the screen. •• 19" Wide (16:10): Use a 16:10 aspect ratio on a 19-inch wide screen. Pictures with a different aspect
•• Off: Virtual Aim Point is not available while Off is selected. ratio will not be displayed.
•• / / / / / : Select the preferred aim point style. •• 21.5" Wide (16:9): Use a 16:9 aspect ratio on a 21.5-inch wide screen. Pictures with a different aspect
ratio will not be displayed.
•• Reset Position: Restore the aim point position to the default.
――This menu is not available when PBP is enabled. •• 22" Wide (16:10): Use a 16:10 aspect ratio on a 22-inch wide screen. Pictures with a different aspect
ratio will not be displayed.
•• 23" Wide (16:9): Use a 16:9 aspect ratio on a 23-inch wide screen. Pictures with a different aspect
ratio will not be displayed.
•• 27" Wide (16:9): Use a 16:9 aspect ratio on a 27-inch wide screen. Pictures with a different aspect ratio
will not be displayed.
•• 29" Wide (21:9): Use a 21:9 aspect ratio on a 29-inch wide screen. Pictures with a different aspect
ratio will not be displayed.
Move the aim point using the jog button and press Enter to confirm the moved
position. To restore the default position, select Reset Position from the menu.
31
In AV mode
Save Settings
•• 4:3: Display the picture with an aspect ratio of 4:3. Suitable for videos and standard broadcasts.
•• 16:9: Display the picture with an aspect ratio of 16:9. Save up to three custom game modes to suit your preferences. Press a game mode shortcut key at the
•• 21:9: Display the picture with an aspect ratio of 21:9. lower part of the monitor to directly access your favorite custom game mode.
――If you edit and save a custom game mode, the previous settings will be deleted. Be careful when editing a
•• 32:9: Display the picture with an aspect ratio of 32:9.
mode.
•• Screen Fit: Display the picture with the original aspect ratio without cutting off.
•• Game Setting 1 / Game Setting 2 / Game Setting 3 / Save / Cancel / Successfully saved.
•• 17" (4:3): Use a 4:3 aspect ratio on a 17-inch screen. Pictures with a different aspect ratio will not be ――This menu is not available when PBP is enabled.
displayed.
•• 19" (4:3): Use a 4:3 aspect ratio on a 19-inch wide screen. Pictures with a different aspect ratio will Game Setting Key
not be displayed.
You can quickly view the setting with a shortcut key at the bottom without using an OSD menu. You can
•• 19" Wide (16:10): Use a 16:10 aspect ratio on a 19-inch wide screen. Pictures with a different aspect directly see the settings for three different modes.
ratio will not be displayed.
•• 21.5" Wide (16:9): Use a 16:9 aspect ratio on a 21.5-inch wide screen. Pictures with a different aspect
ratio will not be displayed.
•• 22" Wide (16:10): Use a 16:10 aspect ratio on a 22-inch wide screen. Pictures with a different aspect
ratio will not be displayed.
•• 23" Wide (16:9): Use a 16:9 aspect ratio on a 23-inch wide screen. Pictures with a different aspect
ratio will not be displayed.
•• 27" Wide (16:9): Use a 16:9 aspect ratio on a 27-inch wide screen. Pictures with a different aspect ratio
will not be displayed.
•• 29" Wide (21:9): Use a 21:9 aspect ratio on a 29-inch wide screen. Pictures with a different aspect
ratio will not be displayed.
――The function may not be supported depending on the ports provided with the product.
――Changing the screen size is available when the following conditions are satisfied.
――A digital output device is connected using the HDMI/DP cable.
――The input signal is 480p, 576p, 720p, or 1080p and monitor can display normally (Not every model can
support all of these signals.).
――This can only be set when the external input is connected through HDMI/DP and PC/AV Mode is set to AV.
32
Chapter 05
Picture
A detailed description of each function is provided. Refer to your product for details.
――The functions available may vary depending on the product model. The color and shape of parts may differ
In PC mode
from what is shown. Specifications are subject to change without notice to improve quality.
Custom
High-Brightness
Picture Mode FPS
Picture Mode RTS
This menu provides an optimum picture quality suitable for the environment where the product will be
used.
――This menu is not available when Eye Saver Mode is enabled. •• Custom: Customize the screen settings.
――This menu is not available when PBP is enabled. •• High-Brightness: Maximize the screen brightness.
――This Dynamic Contrast is not available when Local Dimming is activated.
•• FPS: Increase the brightness of darker areas of the FPS game screen. This mode increases visibility of
――This menu is not available when PC/AV Mode is set to AV and HDR is activated. your enemies during an FPS game.
•• RTS: Increase the color temperature and contrast ratio to improve visibility of the RTS screen and
minimap.
12 120 Off On
Hz •• RPG: This mode is optimized for 3D graphics and instant messaging on the RPG game screen.
Black Equalizer Response Time Refresh Rate FreeSync Low Input Lag
•• AOS: Increase the contrast ratio to obtain a picture quality optimized for the AOS game screen.
Picture Mode: Custom
•• sRGB: Adjust the color system to sRGB mode. This is the standard mode of this monitor.
Game Picture Mode Custom Set to an optimum
•• Cinema: Obtain the brightness and sharpness of TVs suitable for enjoying video and DVD content.
Picture Brightness 100 picture quality suitable
for the working •• Dynamic Contrast: Obtain balanced brightness through automatic contrast adjustment.
OnScreen Display Contrast 75
environment.
System Sharpness 60
Information Color
HDMI Black Level Low
Eye Saver Mode Off
Screen Adjustment
33
In AV mode
Brightness
When the external input is connected through HDMI/DP and PC/AV Mode is set to AV, Picture Mode has
four automatic picture settings (Dynamic, Standard, Movie and Custom) that are preset at the factory.
You can adjust the general brightness of the picture. (Range: 0~100)
You can activate either Dynamic, Standard, Movie or Custom. You can select Custom which automatically
recalls your personalized picture settings. A higher value will make the picture appear brighter.
――This menu is not available when Eye Saver Mode is enabled.
•• Dynamic: Select this mode to view a sharper image than in Standard mode.
――This menu is not available when Picture Mode is set to Dynamic Contrast mode.
•• Standard: Select this mode when the surroundings are bright. This also provides a sharp image.
This menu may be available in some regions to ensure compliance with relevant local standards.
•• Movie: Select this mode when the surroundings are dark. This will save power and reduce eye
fatigue.
•• Custom: Select this mode when you want to adjust the image according to your preferences.
Contrast
Adjust the contrast between the objects and background. (Range: 0~100)
A higher value will increase the contrast to make the object appear clearer.
――This menu is not available when Picture Mode is set to Cinema or Dynamic Contrast mode.
Sharpness
Make the outline of objects more clear or blurry. (Range: 0~100)
A higher value will make the outline of objects clearer.
――This menu is not available when Picture Mode is set to Cinema or Dynamic Contrast mode.
――This menu is not available when PBP is enabled.
34
Color HDMI Black Level
Adjust the tint of the screen. If a DVD player or set-top box is connected to the product via HDMI, image quality degradation (contrast/
――This menu is not available when Picture Mode is set to Cinema or Dynamic Contrast mode. color degradation, black level, etc.) may occur, depending on the connected source device. In such case,
――This menu is not available when Eye Saver Mode is enabled. HDMI Black Level can be used to adjust the image quality.
――This function is only available in HDMI mode.
――This menu is not available when PBP is enabled.
•• Normal: Select this mode when there is no contrast ratio degradation.
•• Red: Adjust the red saturation level. Values closer to 100 mean greater intensity for the color.
•• Low: Select this mode to reduce the black level and increase the white level when there is a contrast
•• Green: Adjust the green saturation level. Values closer to 100 mean greater intensity for the color.
ratio degradation.
•• Blue: Adjust the blue saturation level. Values closer to 100 mean greater intensity for the color. ――HDMI Black Level may not be compatible with some source devices.
•• Color Tone: Select a color tone that best suits your viewing needs. ――The HDMI Black Level feature is only activated at a certain AV resolution, such as 720P and 1080P.
‒‒ Cool 2: Set the color temperature to be cooler than Cool 1. ――This menu is not available when PBP is enabled.
‒‒ Cool 1: Set the color temperature to be cooler than Normal mode.
‒‒ Normal: Display the standard color tone.
35
Screen Adjustment PBP
――This option is only available when PC/AV Mode is set to AV.
Configuring the PBP Settings.
――This menu is only available when Screen Size is set to Screen Fit in AV Mode.
When a 480P or 576P or 720P or 1080P signal is input in AV mode and the monitor can display normally, select
Screen Fit to adjust horizontal position in 0-6 levels. PBP Mode
――This menu is not available when PBP is enabled.
Enable or disable the PBP Mode function.
The PBP (Picture by Picture) function separates the screen into two parts displaying output from two
Configuring H-Position & V-Position different sources simultaneously on the left and right sides of the screen.
H-Position: Move the screen to the left or right. ――PBP mode is compatible with Windows 7, Windows 8, and Windows 10.
V-Position: Move the screen up or down. ――Make sure that the graphics card supports the PBP function. Visit the website of the graphics card
manufacturer to check and update its driver to the latest version.
――The screen may flicker briefly or appear after a delay when you enable or disable the PBP function or when
Calibration Report
you change the screen size with the PBP function activated.
This can typically arise when a PC and a monitor are connected to two or more input sources. It has nothing to
do with the performance of a monitor.
The data from this report are measured in Custom mode at the time of shipment. The issue is mainly caused when the video signals are delayed in transmission to the monitor depending on
the graphics card performance.
•• The measurements may vary according to the measuring equipment, measuring location, system
――When the PBP function is enabled, the resolution will not be able to automatically switch to the optimum
environment (e.g. computer, graphic board, etc) and other variables.
resolution due to a compatibility issue between the graphics card and the Windows system.
•• Input signal: HDMI
Set PBP Mode to Off. Alternatively, restart the monitor, then set the resolution to the optimum setting using
•• Each measurement from this report is based on the Custom mode at the time of shipment. the Windows interface.
•• This report is not provided on the menu of some products, but in an separate hardcopy report
instead.
36
Aspect Ratio
Select the image size for each screen.
•• 16:9(16:9): Select this option if you want to use PBP mode where the optimum resolution for the left
and right sides of the screen is 2560 x 1440 (width x height).
•• 21:9(11:9): Select this option if you want to use PBP mode where the optimum resolution for the left
side of the screen is 3360 x 1440 (width x height) and the optimum resolution for the right side of the
screen is 1760 x 1440 (width x height).
•• 11:9(21:9): Select this option if you want to use PBP mode where the optimum resolution for the left
side of the screen is 1760 x 1440 (width x height) and the optimum resolution for the right side of the
screen is 3360 x 1440 (width x height).
Screen1
Select the input source you want to watch on screen1.
•• HDMI / DisplayPort1 / DisplayPort2
Screen2
Select the input source you want to watch on screen2.
•• HDMI / DisplayPort1 / DisplayPort2
Sound Source
Set which screen you want to hear the sound for.
•• Screen1 / Screen2
37
Chapter 06
OnScreen Display
A detailed description of each function is provided. Refer to your product for details.
――The functions available may vary depending on the product model. The color and shape of parts may differ
from what is shown. Specifications are subject to change without notice to improve quality. Display Time
Set the on-screen display (OSD) menu to automatically disappear if the menu is not used for a specified
Language
period of time.
Display Time can be used to specify the time after which you want the OSD menu to disappear.
12 120 Off On
Hz
Black Equalizer Response Time Refresh Rate FreeSync Low Input Lag
38
Chapter 07
System
A detailed description of each function is provided. Refer to your product for details.
――The functions available may vary depending on the product model. The color and shape of parts may differ
2 Select OK when the following screen is prompted.
from what is shown. Specifications are subject to change without notice to improve quality.
The test screen will now be shown. Please look carefully at the screen for the next
5 seconds.
Self Diagnosis OK
1 Use the function key and go to → System → Self Diagnosis. •• Review the test screen.
12 120 Off On
Hz
Black Equalizer Response Time Refresh Rate FreeSync Low Input Lag
39
3 Base on the test result, select Yes / No / Show Again.
•• You will see the following screen when you select Yes.
OK
•• You will see the following screen when you select No.
‐‐ Turn off your monitor and any other connected device, such as a PC. Turn on your monitor first and
then the other connected device.
‐‐ Update the operating system and graphics card driver to the latest version and restart your PC.
‐‐ Connect the other device, such as a PC, to a different input port on your monitor.
‐‐ Reset your monitor by pressing the jog button on the monitor and selecting System > Reset All.
Replace the cable with the one enclosed with your monitor.
OK
40
Lighting Smart ECO Saving+
Configure how the LED lighting on the back of the screen works. The Smart ECO Saving+ function reduces power consumption by controlling the electric current used by
•• Off: Deactivate the Lighting function. the monitor panel.
――This menu is not available when Eye Saver Mode is enabled.
•• On: Activate the Lighting function.
――This menu is not available when Picture Mode is set to Dynamic Contrast mode.
――This menu is not available when PBP Mode is enabled.
――This menu is not available when Local Dimming is activated.
•• On: The power consumption will be adjusted to save energy automatically. (The reduction of power
Control the brightness of individual areas on the screen to maximise contrast automatically. consumption depends on the customer screen brightness condition.)
•• Off: Deactivate the Local Dimming function.
•• Auto: Local Dimming is automatically activated or deactivated based on whether the content is HDR.
――When the Monitor detects that the input video contains HDR information, the Information menu and the
Source menu will display HDR. In this case, Auto needs to be selected. (refer to Information)
Off Timer Plus
•• On: Activate the Local Dimming function.
――This menu is not available when Eye Saver Mode is enabled.
Configuring Off Timer
――Use Off or Auto mode when not playing a video or game. Otherwise, screen flickering may occur.
Off Timer: Turn on Off Timer mode.
――This menu is not available when PBP is enabled.
Turn Off After: The off timer can be set within a range of 1 to 23 hours. The product will automatically
power off after the specified number of hours.
――This option is only available when Off Timer is set to On.
Volume ――For products for the market in some regions, the Off Timer is set to automatically activate 4 hours after the
product powers on. This is done in accordance with power supply regulations. If you do not want the timer to
activate, go to → System → Off Timer Plus and set Off Timer to Off.
Adjust the Volume controlling the JOG button LEFT/RIGHT.
41
PC/AV Mode USB Super Charging
Set PC/AV Mode to AV. The picture size will be enlarged. Charge the battery of a connected source device quickly using the 2 port on the product.
This option is useful when you view a movie. •• Off: Disable USB Super Charging.
•• Set to PC when connected to a PC. •• On: Enable the function to quickly charge a source device connected to the 2 port.
•• Set to AV when connected to an AV device. ――Super charging is available via the
2 port. The charging speed may vary, depending on the connected
――Supplied for the wide models only such as 16:9, 16:10, 21:9 or 32:9. device.
――If the monitor is in HDMI, DisplayPort1, DisplayPort2 mode and the screen says Check the cable connection ――Quick battery charging may not be supported and/or charging may take more time on some mobile devices.
――When super charging is turned off for the
and the settings of the source device. or power saving mode activates, press the JOG button to display the 2 port, use this port for regular speed charging and data
function-button screen and then select the icon. You can select PC or AV. transfer.
――This menu is not available when PBP is enabled. ――If a USB 2.0 or lower device is connected to the
2 port and super charging is turned on, data transfer is
impossible, but it is possible if a USB 3.0 device is connected.
※ These ports may not be compatible with new USB devices that may be released in the future.
――If a device, such as a mouse, keyboard or memory storage device, is connected to the
2 port and the
device is USB 2.0 or lower, turn off super charging.
――If super charging is turned on using the OSD settings menu, all devices connected to USB ports 1 through 2 on
the monitor are re-recognized. This ensures optimum charging.
※ Before turning on super charging, close all files on storage devices connected to USB ports.
42
DisplayPort Ver. HDMI Mode
Select your DisplayPort version. Select the HDMI mode to use.
――Incorrect settings may cause the screen to go blank. If this occurs, check the device specifications. ――The supportable device and resolution may differ depending on its version.
――If the monitor (when set to HDMI, DisplayPort1 or DisplayPort2) is in power saving mode or is displaying the ――When the version is changed, the screen may blink.
message Check the cable connection and the settings of the source device. or power saving mode activates, ――Some high resolutions may not be supported due to the bandwidth limit in HDMI 1.4 protocol while HDMI
press the JOG button to display the function-button screen and then select the button to display the On Mode is set to 1.4 or 2.0.
Screen Display (OSD). You can select 1.1, 1.2 or 1.4. ――When the setting is not appropriate, a blank screen may appear. In this case, check the specifications of the
――If setting the DisplayPort Ver. to 1.1, for the bandwidth limitation of the DisplayPort 1.1 protocol, the actual
device.
maximum output refreshing rate of the display cards cannot achieve the level of 120 Hz. ――Set HDMI Mode to 1.4 or 2.0 if sound from the connected DVD player is missing.
――If you select 1.4, the monitor can support up to 5120 x 1440 @ 120 Hz.
――This menu is not available when PBP is enabled.
――If you use 5120 x 1440 in DisplayPort source, you can't select 1.2.
Source Detection
Select either Auto or Manual as the method to recognize input signal.
43
Power LED On Information
Configure the settings to enable or disable the power LED located at the lower part of the product. View the current input source, frequency and resolution.
•• Working: The power LED is on when the product is turned on.
•• Stand-by: The power LED is on when the product is turned off. 12 120 Off On
Hz
Black Equalizer Response Time Refresh Rate FreeSync Low Input Lag
VRR Control
Picture Mode: Custom
Game Information
LC********/**
Picture
By optimising the video signal processing, this additional function mitigates screen flicker. S/N:**************
OnScreen Display
While playing any game or content that causes screen flicker, use the VRR Control function with setting
System
it to On.
Information
HDMI
Return all the settings for the product to the default factory settings.
――Game Setting 1, Game Setting 2, and Game Setting 3 saved under Save Settings will not be changed. ――The displayed image may differ depending on the model.
44
HDR Pre-requisite to the use of HDR:
Automatically provide an optimal HDR effect based on the video source. 1 Using a HDR-supported graphics card in combination with a HDR-supported game and connecting to
If an HDR signal has been processed by some devices (graphics card/player, etc.), the signal will not the HDMI/DP port of this product can enable the HDR effect.
output any HDR metadata and thus will not be recognized as an HDR signal. In this case, Local Dimming ――For information about whether the graphics card and game support HDR, visit their manufacturer’s
needs to be enabled manually so as to ensure optimal HDR effects. websites. Sometimes, the latest versions of the graphics card driver or game updates need to be installed
The HDR (High Dynamic Range) technology implements video images that are very similar to the images to enable the HDR effect.
seen through human eyes by finely adjusting the contrast of the source. 2 When a Blu-Ray DVD that supports HDMI 2.0a plays a UHD Blu-Ray disc with the UHDA (or HDR)
logo, the HDR effect can be enabled.
12 120 Off On
3 When the Xbox One S plays a Microsoft Xbox HDR game or a UHD Blu-Ray disc with the UHDA (or
Hz HDR) logo, the HDR effect can be enabled.
Black Equalizer Response Time Refresh Rate FreeSync Low Input Lag 4 When PS4/PS4 Pro plays a Sony PS HDR game, the HDR effect can be enabled.
Picture Mode: Custom
5 Sometimes, your desktop may appear dimmer than usual when using windows 10, it's because the
Game Information HDR Windows automatically enable the Windows HD Color(HDR) mode. You can adjust the Windows HD
LC********/** Color setting in Windows to make it more suitable, or close this function if you're using SDR content.
Picture
S/N:************** ――For information about the Xbox One S/PS4 (Pro) games that support HDR, visit the official Xbox/PS4
OnScreen Display
websites.
System
Information * When the HDR is enabled automatically, some functions such as Color/Eye Saver Mode are disabled
automatically.
HDMI * To enable the HDR effect for the HDMI port, you need to set HDMI Mode to 2.0 in the OSD menu.
****x**** * To enable the HDR effect for the DP port, you need to set DisplayPort Ver. to 1.4 on the OSD menu and
Exit
** kHz ** Hz
enable 10-bit color output in the graphics card settings.
* This function is not available when PBP is enabled.
45
Chapter 08
Installing the Software
•• Windows 8 32Bit/64Bit •• At least 60MB of free space on the hard disk drive
46
Chapter 09
Troubleshooting Guide
Checking the Resolution and Frequency If the graphics card settings menu does not have an option to adjust the screen size, update the
graphics card driver to the latest version.
For a mode that exceeds the supported resolution(refer to Standard Signal Mode Table), the message (Please contact the graphics card or computer manufacturer for further details about how to adjust the
Not Optimum Mode will appear for a short time. screen settings.)
――The displayed resolution may vary, depending on the computer system settings and cables.
47
Screen issue There is no image on the screen and the power LED blinks every 0.5 to 1 second.
The product is operating in power-saving mode.
The power LED is off. The screen will not switch on. Press any key on the keyboard or move the mouse to return to normal operating mode.
Check that the power cable is connected properly. Text is blurry.
The message Check the cable connection and the settings of the source device. appears. If using a Windows OS (e.g. Windows 7, Windows 8, Windows 8.1 or Windows 10): Go to Control Panel →
Check that the cable is properly connected to the product. Fonts → Adjust ClearType text and change Turn on ClearType.
Check that the device connected to the product is powered on. Video playback is choppy.
Not Optimum Mode is displayed. Playback of high-definition large video files can be choppy. This may be because the video player is not
This message appears when the signal from the graphics card exceeds the maximum resolution or optimized for the computer resource.
frequency for the product. Try playing the file on another video player.
Change the maximum resolution and frequency to suit the product performance, referring to Standard
Signal Mode Table (P.51).
The images on the screen look distorted.
Sound issue
Check the cable connection to the product.
There is no sound.
The screen is not clear. The screen is blurry.
Check the connection of the audio cable or adjust the volume.
Remove any accessories (video extension cable, etc.) and try again.
Check the volume.
Set the resolution and frequency to the recommended level.
The volume is too low.
The screen appears unstable and shaky. There are shadows or ghost images left on the screen.
Adjust the volume.
Check that the resolution and frequency for the PC are within the range of resolution and frequency
If the volume is still low after turning it up to the maximum level, adjust the volume on your PC sound
compatible with the product. Next, if required, change the settings, referring to Standard Signal Mode
card or software program.
Table (P.51) in this manual and the Information menu on the product.
Video is available but there is no sound.
The screen is too bright. The screen is too dark.
Sound cannot be heard if an HDMI-DVI cable is used to connect the input device.
Adjust Brightness and Contrast.
Connect the device using an HDMI cable or DP cable.
Screen color is inconsistent.
Change the Color settings.
The colors on the screen have a shadow and are distorted. Source device issue
Change the Color settings.
White does not really look white. A beeping sound is heard when my PC is booting.
Change the Color settings. If a beeping sound is heard when your PC is booting, have your PC serviced.
48
Q&A
――Refer to the user manual for your PC or graphics card for further instructions on adjustment.
•• Windows 8(Windows 8.1): Go to Settings → Control Panel → Appearance and Personalization → Display → Screen Resolution → Advanced settings → Monitor, and adjust Refresh rate under Monitor settings.
•• Windows 10(Early version): Go to Settings → System → Display → Advanced display settings → Display adapter properties → Monitor, and adjust Screen refresh rate under Monitor settings.
•• Windows 10(Version 1703 and later): Go to Settings → System → Display → Display adapter properties → Monitor, and adjust Screen refresh rate under Monitor settings.
•• Windows 8(Windows 8.1): Go to Settings → Control Panel → Appearance and Personalization → Display → Adjust Resolution, and adjust the resolution.
•• Windows 10(Early version): Go to Settings → System → Display → Advanced display settings, and adjust the resolution.
•• Windows 10(Version 1703 and later): Go to Settings → System → Display, and adjust the resolution.
•• Windows 8(Windows 8.1): Set power-saving mode in Settings → Control Panel → Appearance and Personalization → Personalize → Screen Saver Settings → Power options or BIOS SETUP on the PC.
•• Windows 10(Early version): Set power-saving mode in Settings → Personalization → Lock screen → Screen timeout settings → Power & sleep or BIOS SETUP on the PC.
•• Windows 10(Version 1703 and later): Go to Settings → Power & sleep, and make the setup.
49
Chapter 10
Specifications
General
Refer to the label at the back of the product as the standard voltage can •• The above specifications are subject to change without notice to improve quality.
vary in different countries.
•• This device is a Class B digital apparatus.
Signal connectors HDMI, DisplayPort
•• For detailed device specifications, visit the Samsung Electronics website.
Environmental conditions Operating
Temperature: 10 °C – 40 °C (50 °F – 104 °F)
Humidity: 10 % – 80 %, non-condensing
Storage
Temperature: -20 °C – 45 °C (-4 °F – 113 °F)
Humidity: 5 % – 95 %, non-condensing
50
Standard Signal Mode Table
Synchronization Horizontal Frequency 30 – 190 kHz
Vertical Frequency 24 – 120 Hz
Resolution Optimum resolution 5120 x 1440 @ 60 Hz (HDMI)
5120 x 1440 @ 120 Hz (DisplayPort)
Maximum resolution 5120 x 1440 @ 60 Hz (HDMI)
5120 x 1440 @ 120 Hz (DisplayPort)
If a signal that belongs to the following standard signal modes is transmitted from your PC, the screen will automatically be adjusted. If the signal transmitted from the PC does not belong to the standard signal
modes, the screen may be blank even though the power LED turns on. In such a case, change the settings according to the following table by referring to the graphics card user manual.
HDMI
Resolution Horizontal Frequency (kHz) Vertical Frequency (Hz) Pixel Clock (MHz) Sync Polarity (H/V)
51
HDMI
Resolution Horizontal Frequency (kHz) Vertical Frequency (Hz) Pixel Clock (MHz) Sync Polarity (H/V)
DisplayPort1/DisplayPort2
Resolution Horizontal Frequency (kHz) Vertical Frequency (Hz) Pixel Clock (MHz) Sync Polarity (H/V)
52
DisplayPort1/DisplayPort2
Resolution Horizontal Frequency (kHz) Vertical Frequency (Hz) Pixel Clock (MHz) Sync Polarity (H/V)
53
DisplayPort1/DisplayPort2
Resolution Horizontal Frequency (kHz) Vertical Frequency (Hz) Pixel Clock (MHz) Sync Polarity (H/V)
54
Chapter 11
Appendix
Responsibility for the Pay Service (Cost to A Product damage caused by customer's fault
Customers) Product damage caused by customer's mishandling or wrong repair
If a product damage is caused by;
――When the service is requested, in spite of in warranty, we may charge you for a visit from a service technician •• External impact or drop.
in the following cases. •• Use of supplies or separately sold product unspecified by Samsung.
•• Repair from a person besides an engineer of outsourcing service company or partner of Samsung
Not a product defect Electronics Co., Ltd.
•• If a defect is caused by external environmental factors (Internet, Antenna, Wired Signal, etc.)
•• If a product is reinstalled or devices are connected additionally after installing the purchased product Others
for the first time.
•• If product fails by natural disaster. (lightning, fire, earthquake, flood damage, etc)
•• If a product is reinstalled to move to a different spot or to move to a different house.
•• If consumable components are all used up. (Battery, Toner, Fluorescent lights, Head, Vibrator, Lamp,
•• If customer requests instructions on how to use because of another company's product.
Filter, Ribbon, etc.)
•• If customer requests instructions on how to use the network or another company's program. ――If customer requests a service in case the product has no defect, service fee may be charged. So please read
•• If customer requests software installation and setup for the product. User Manual first.
55