Inspiron 14 7430 2 in 1 Owners Manual en Us
Inspiron 14 7430 2 in 1 Owners Manual en Us
Inspiron 14 7430 2 in 1 Owners Manual en Us
Owner's Manual
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid
the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
© 2023 Dell Inc. or its subsidiaries. All rights reserved. Dell Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its
subsidiaries. Other trademarks may be trademarks of their respective owners.
Contents
Contents 3
BitLocker....................................................................................................................................................................... 28
Recommended tools......................................................................................................................................................... 28
Screw list.............................................................................................................................................................................29
Major components of Inspiron 14 7430 2-in-1............................................................................................................ 30
4 Contents
System board..................................................................................................................................................................... 66
Removing the system board..................................................................................................................................... 66
Installing the system board....................................................................................................................................... 69
Palm-rest and keyboard assembly.................................................................................................................................72
Removing the palm-rest and keyboard assembly................................................................................................ 72
Installing the palm-rest and keyboard assembly.................................................................................................. 73
Chapter 7: Software.................................................................................................................... 75
Operating system.............................................................................................................................................................. 75
Drivers and downloads..................................................................................................................................................... 75
Chapter 9: Troubleshooting.........................................................................................................85
Handling swollen Lithium-ion batteries........................................................................................................................ 85
Locate the Service Tag or Express Service Code of your Dell computer ............................................. 85
Dell SupportAssist Pre-boot System Performance Check diagnostics................................................................86
Running the SupportAssist Pre-Boot System Performance Check................................................................86
Built-in self-test (BIST)................................................................................................................................................... 86
M-BIST...........................................................................................................................................................................86
LCD Power rail test (L-BIST)................................................................................................................................... 87
LCD Built-in Self Test (BIST)................................................................................................................................... 87
System-diagnostic lights................................................................................................................................................. 88
Recovering the operating system................................................................................................................................. 90
Real-Time Clock (RTC Reset)........................................................................................................................................90
Backup media and recovery options.............................................................................................................................90
WiFi power cycle................................................................................................................................................................ 91
Drain residual flea power (perform hard reset).......................................................................................................... 91
Contents 5
1
Views of Inspiron 14 7430 2-in-1
Right
1. SD-card slot
Reads from and writes to the SD card. The computer supports the following card types:
● Secure Digital (SD)
● Secure Digital High Capacity (SDHC)
● Secure Digital Extended Capacity (SDXC)
Left
NOTE: Connect your USB Type-C power adapter to this port to charge your computer.
NOTE: A USB Type-C to DisplayPort adapter (sold separately) is required to connect a DisplayPort device.
NOTE: Connect your USB Type-C power adapter to this port to charge your computer.
NOTE: A USB Type-C to DisplayPort adapter (sold separately) is required to connect a DisplayPort device.
NOTE: Displays connected through the Thunderbolt port get graphics acceleration only from the integrated graphics
and not through your discrete graphics card. For the best gaming performance, connect your display directly through
your computer's HDMI port or DisplayPort port.
4. Power and battery-status light
Indicates the power state and battery state of the computer.
Solid white—Power adapter is connected and the battery is charging.
Solid amber—Battery charge is low or critical.
Off—Battery is fully charged.
NOTE: On certain computer models, the power and battery-status light are also used for diagnostics. For more
information, see the Troubleshooting section in your computer’s Service Manual.
Top
NOTE: The highlighted area indicates the actual active fingerprint reader area and the image is for illustration purposes
only.
NOTE: You can customize power-button behavior in Windows. For more information, see Me and My Dell at
www.dell.com/support/manuals.
2. Right speaker
Provides audio output.
3. Right-click area
Press to right-click.
4. Left-click area
Press to left-click.
5. Precision touchpad
Move your finger on the touchpad to move the mouse pointer. Tap to left-click and two fingers tap to right-click.
6. Left speaker
Provides audio output.
1. Left microphone
Provides digital sound input for audio recording and voice calls.
2. Privacy shutter
Slide the privacy shutter to cover the camera lens and protect your privacy when the camera is not in use.
3. Camera
Enables you to video chat, capture photos, and record videos.
4. Camera-status light
Turns on when the camera is in use.
5. Right microphone
Provides digital sound input for audio recording and voice calls.
Modes
The following modes are applicable for your 2-in-1 computers.
Notebook
Stand
Tent
NOTE: The images in this document may differ from your computer depending on the configuration you ordered.
Steps
1. Connect the power adapter and press the power button.
NOTE: To conserve battery power, the battery might enter power-saving mode. Connect the power adapter and press
the power button to turn on the computer.
3. Locate and use Dell apps from the Windows Start menu—Recommended.
SupportAssist
SupportAssist proactively and predictively identifies hardware and software issues on your
computer and automates the engagement process with Dell Technical support. It addresses
performance and stabilization issues, prevents security threats, monitors, and detects hardware
failures. For more information, see SupportAssist for Home PCs User's Guide at www.dell.com/
serviceabilitytools. Click SupportAssist and then, click SupportAssist for Home PCs.
NOTE: In SupportAssist, click the warranty expiry date to renew or upgrade your warranty.
My Dell
Centralized location for key Dell applications, help articles, and other important information about
your computer. It also notifies you about the warranty status, recommended accessories, and
software updates if available.
Dell Update
Updates your computer with critical fixes and latest device drivers as they become available. For
more information on using Dell Update, search in the Knowledge Base Resource at www.dell.com/
support.
SupportAssist
SupportAssist proactively and predictively identifies hardware and software issues on your
computer and automates the engagement process with Dell Technical support. It addresses
performance and stabilization issues, prevents security threats, monitors, and detects hardware
failures. For more information, see SupportAssist for Home PCs User's Guide at www.dell.com/
serviceabilitytools. Click SupportAssist and then, click SupportAssist for Home PCs.
NOTE: In SupportAssist, click the warranty expiry date to renew or upgrade your warranty.
Processor
The following table lists the details of the processors supported by your Inspiron 14 7430 2-in-1.
Table 4. Processor
Description Option one Option two Option three
Processor type 13 th Generation Intel Core 13 th Generation Intel Core 13 th Generation Intel Core
i3-1315U i5-1335U i7-1355U
Processor wattage 15 W 15 W 15 W
Processor cache 10 MB 12 MB 12 MB
Integrated graphics Intel UHD Graphics Intel Iris X e Graphics Intel Iris X e Graphics
Table 5. Chipset
Description Values
Chipset Integrated in the processor
Flash EPROM 32 MB
Operating system
Your Inspiron 14 7430 2-in-1 supports the following operating systems:
● Windows 11 Pro, 64-bit
● Windows 11 Pro National Education, 64-bit
● Windows 11 Home, 64-bit
● Windows 11 Home in S-mode, 32-bit
Memory
The following table lists the memory specifications of your Inspiron 14 7430 2-in-1.
External ports
The following table lists the external ports on your Inspiron 14 7430 2-in-1.
Power-adapter port One Thunderbolt 4.0 port with Power Delivery (primary
power)
Internal slots
The following table lists the internal slots of your Inspiron 14 7430 2-in-1.
Wireless module
The following table lists the Wireless Local Area Network (WLAN) modules supported on your Inspiron 14 7430 2-in-1.
Frequency bands supported 2.4 GHz/5 GHz 2.4 GHz/5 GHz/6 GHz
Audio
The following table lists the audio specifications of your Inspiron 14 7430 2-in-1.
Speaker output:
Average speaker output 2Wx2=4W
Storage
This section lists the storage options on your Inspiron 14 7430 2-in-1.
Your Inspiron 14 7430 2-in-1 supports one of the following storage configurations:
● One M.2 2230 solid-state drive
● One M.2 2280 solid-state drive
The primary drive of your Inspiron 14 7430 2-in-1 varies with the storage configuration. For computers with a M.2 solid-state
drive, the primary drive is the M.2 drive with the operating system installed.
Media-card reader
The following table lists the media cards supported by your Inspiron 14 7430 2-in-1.
NOTE: The maximum capacity supported by the media-card reader varies depending on the standard of the media card
installed in your computer.
Keyboard
The following table lists the keyboard specifications of your Inspiron 14 7430 2-in-1.
Keyboard shortcuts Some keys on your keyboard have two symbols on them.
These keys can be used to type alternate characters or to
perform secondary functions. To type the alternate character,
press Shift and the desired key. To perform secondary
functions, press fn and the desired key. For more information,
see Keyboard shortcuts.
Camera
The following table lists the camera specifications of your Inspiron 14 7430 2-in-1.
Camera resolution:
Still image 2.07 megapixel
Touchpad dimensions:
Horizontal 115 mm (4.53 in.)
Power adapter
The following table lists the power adapter specifications of your Inspiron 14 7430 2-in-1.
Power-adapter dimensions:
Height 27.94 mm (1.10 in.)
Temperature range:
Operating 0°C to 40°C (32°F to 104°F)
CAUTION: Operating and storage temperature ranges may differ among components, so operating or storing
the device outside these ranges may impact the performance of specific components.
Battery dimensions:
Height 271.90 mm (10.70 in.) 271.90 mm (10.70 in.)
Temperature range:
Operating ● Charge: 0°C to 45°C (32°F to ● Charge: 0°C to 45°C (32°F to 113°F)
113°F) ● Discharge: 0°C to 70°C (32°F to
● Discharge: 0°C to 70°C (32°F to 158°F)
158°F)
Battery operating time Varies depending on operating Varies depending on operating conditions
conditions and can significantly and can significantly reduce under certain
reduce under certain power-intensive power-intensive conditions.
conditions.
Battery charging time (approximate) 4 hours (when the computer is off) 4 hours (when the computer is off)
NOTE: Control the charging time,
duration, start and end time, and so
on using the Dell Power Manager
application. For more information on
the Dell Power Manager see, Me and
My Dell on www.dell.com.
CAUTION: Operating and storage temperature ranges may differ among components, so operating or storing
the device outside these ranges may impact the performance of specific components.
CAUTION: Dell recommends that you charge the battery regularly for optimal power consumption. If your
battery charge is completely depleted, connect the power adapter, turn on your computer, and then restart
your computer to reduce the power consumption.
Width 301.59 mm
Diagonal 355.65 mm
Megapixels 2.3
Refresh rate 60 Hz
GPU—Integrated
The following table lists the specifications of the integrated Graphics Processing Unit (GPU) supported by your Inspiron 14 7430
2-in-1.
Intel Iris X e Graphics Shared system memory 13 th Generation Intel Core i5/i7
NOTE: For more information about external display support, see the External Display Connection Guide on www.dell.com/
support.
CAUTION: Operating and storage temperature ranges may differ among components, so operating or storing
the device outside these ranges may impact the performance of specific components.
ComfortView
WARNING: Prolonged exposure to blue light from the display may lead to long-term effects such as eye strain,
eye fatigue, or damage to the eyes.
Blue light is a color in the light spectrum which has a short wavelength and high energy. Chronic exposure to blue light,
particularly from digital sources, may disrupt sleep patterns and cause long-term effects such as eye strain, eye fatigue, or
damage to the eyes.
ComfortView mode can be enabled and configured using the Dell CinemaColor application.
ComfortView mode complies with TÜV Rheinland's requirement for low blue light software solutions.
Low blue light: Dell ComfortView software technology reduces harmful blue light emissions to make extended screen time easy
on your eyes.
To reduce the risk of eye strain, it is also recommended that you:
● Position the display at a comfortable viewing distance between 20 and 28 inches (50 and 70 cm) from your eyes.
● Blink frequently to moisten your eyes, wet your eyes with water, or apply suitable eye drops.
● Look away from your display, and gaze at a distant object at 20 ft (609.60 cm) away for at least 20 seconds during each
break.
● Take an extended break for 20 minutes every two hours.
WARNING: Disconnect your computer from all power sources before opening the computer cover or panels.
After you finish working inside the computer, replace all covers, panels, and screws before connecting your
computer to an electrical outlet.
CAUTION: To avoid damaging the computer, ensure that the work surface is flat, dry, and clean.
CAUTION: To avoid damaging the components and cards, handle them by their edges, and avoid touching the
pins and the contacts.
CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical
assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the
safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.
CAUTION: Before touching anything inside your computer, ground yourself by touching an unpainted metal
surface, such as the metal at the back of the computer. While you work, periodically touch an unpainted metal
surface to dissipate static electricity which could harm internal components.
CAUTION: When you disconnect a cable, pull it by its connector or its pull tab, not the cable itself. Some cables
have connectors with locking tabs or thumbscrews that you must disengage before disconnecting the cable.
When disconnecting cables, keep them evenly aligned to avoid bending the connector pins. When connecting
cables, ensure that the ports and the connectors are correctly oriented and aligned.
CAUTION: Press and eject any installed card from the media-card reader.
CAUTION: Exercise caution when handling Lithium-ion batteries in laptops. Swollen batteries should not be used
and should be replaced and disposed properly.
NOTE: The color of your computer and certain components may appear differently than shown in this document.
3. Disconnect your computer and all attached devices from their electrical outlets.
4. Disconnect all attached network devices and peripherals, such as keyboard, mouse, and monitor from your computer.
NOTE: Ensure that your computer is shut down and the AC adapter is disconnected.
a. Hold <B> key on the keyboard and press the power button for 3 seconds or until the Dell logo appears on the screen.
b. Press any key to continue.
c. If the AC adapter is not disconnected, a message prompting you to remove the AC adapter appears on the screen.
Remove the AC adapter and then press any key to continue the Service Mode procedure. The Service Mode procedure
automatically skips the following step if the Owner Tag of the computer is not set up in advance by the user.
d. When the ready-to-proceed message appears on the screen, press any key to proceed. The computer emits three short
beeps and shuts down immediately.
e. Once the computer shuts down, it has successfully entered Service Mode.
NOTE: If you are unable to power on your computer or unable to enter service mode skip this process.
Safety precautions
The safety precautions chapter details the primary steps to be taken before performing any disassembly instructions.
Observe the following safety precautions before you perform any installation or break/fix procedures involving disassembly or
reassembly:
● Turn off the system and all attached peripherals.
● Disconnect the system and all attached peripherals from AC power.
● Disconnect all network cables, telephone, and telecommunications lines from the system.
● Use an ESD field service kit when working inside any to avoid electrostatic discharge (ESD) damage.
● After removing any system component, carefully place the removed component on an anti-static mat.
● Wear shoes with non-conductive rubber soles to reduce the chance of getting electrocuted.
Standby power
Dell products with standby power must be unplugged before you open the case. Systems that incorporate standby power are
essentially powered while turned off. The internal power enables the system to be remotely turned on (wake on LAN) and
suspended into a sleep mode and has other advanced power management features.
Unplugging, pressing and holding the power button for 15 seconds should discharge residual power in the system board.
Bonding
Bonding is a method for connecting two or more grounding conductors to the same electrical potential. This is done through
the use of a field service electrostatic discharge (ESD) kit. When connecting a bonding wire, ensure that it is connected to bare
metal and never to a painted or non-metal surface. The wrist strap should be secure and in full contact with your skin, and
ensure that you remove all jewelry such as watches, bracelets, or rings prior to bonding yourself and the equipment.
CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer.
Steps
1. Replace all screws and ensure that no stray screws remain inside your computer.
2. Connect any external devices, peripherals, or cables you removed before working on your computer.
3. Replace any media cards, discs, or any other parts that you removed before working on your computer.
4. Connect your computer and all attached devices to their electrical outlets.
NOTE: To exit service mode, ensure to connect the AC adapter to the power-adapter port on your computer.
5. Press the power button to turn on the computer. Your computer will automatically return to normal functioning mode.
BitLocker
CAUTION: If BitLocker is not suspended before updating the BIOS, the next time you reboot the system it
will not recognize the BitLocker key. You will then be prompted to enter the recovery key to progress, and
the system will ask for this on each reboot. If the recovery key is not known this can result in data loss or
an unnecessary operating system reinstall. For more information about this subject, see Knowledge Article:
updating the BIOS on Dell systems with BitLocker enabled.
The installation of the following components triggers BitLocker:
● Hard disk drive or solid state drive
● System board
Recommended tools
The procedures in this document may require the following tools:
● Phillips screwdriver #0
● Phillips screwdriver #1
● Plastic scribe
NOTE: Some computers have magnetic surfaces. Ensure that the screws are not left attached to such surfaces when
replacing a component.
Battery M2x3 5
Fan M2x3 2
Touchpad M2x2 4
Touchpad M1.6x2.5 5
NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These
parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for
purchase options.
NOTE: The images in this document may differ from your computer depending on the configuration you ordered.
Base cover
Removing the base cover
Prerequisites
1. Follow the procedure in Before working inside your computer.
NOTE: Before removing the base cover, ensure that there is no SD card installed in the SD-card slot on your computer.
The following images indicate the location of the base cover and provide a visual representation of the removal procedure.
3. Starting from the top-left corner at the hinge, pry the base cover to release the base cover from the palm-rest and keyboard
assembly.
4. Lift the base cover off the palm-rest and keyboard assembly.
5. Peel the tape that secures the battery cable to the system board and disconnect the battery cable from the connector on
the system board.
Next steps
1. Follow the procedure in After working inside your computer.
Solid-state drive
Removing the M.2 2230 solid-state drive
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
NOTE: This procedure applies only to computers shipped with an M.2 2230 solid-state drive installed.
NOTE: The M.2 card installed on your computer will depend on the configuration ordered. Supported card configurations on
the M.2 card slot:
● M.2 2230 solid-state drive + M.2 2230 solid-state drive mounting bracket
● M.2 2280 solid-state drive
The following image indicates the location of the M.2 2230 solid-state drive and provides a visual representation of the removal
procedure.
NOTE: This procedure applies only to computers shipped with an M.2 2230 solid-state drive installed.
NOTE: The M.2 card installed on your computer will depend on the configuration ordered. Supported card configurations on
the M.2 card slot:
Steps
1. Place and align the M.2 2230 solid-state drive on the M.2 2230 solid-state drive mounting bracket
2. Replace the screw (M2x1.8) that secures the M.2 2230 solid-state drive to the M.2 2230 solid-state drive mounting bracket.
3. Flip over the M.2 2230 solid-state drive assembly.
4. Align the notch on the M.2 2230 solid-state drive with the tab on the M.2 solid-state drive slot on the system board.
5. Slide and place the M.2 2230 solid-state drive in the M.2 solid-state drive slot on the system board.
6. Replace the screw (M2x3) that secures the M.2 2230 solid-state drive assembly to the palm-rest and keyboard assembly.
Next steps
1. Install the base cover.
2. Follow the procedure in After working inside your computer.
NOTE: This procedure applies only to computers shipped with an M.2 2280 solid-state drive installed.
NOTE: The M.2 card installed on your computer will depend on the configuration ordered. Supported card configurations on
the M.2 card slot:
● M.2 2230 solid-state drive + M.2 2230 solid-state drive mounting bracket
● M.2 2280 solid-state drive
The following image indicates the location of the M.2 2280 solid-state drive and provides a visual representation of the removal
procedure.
Steps
1. Remove the screw (M2x3) that secures the solid-state drive to the palm-rest and keyboard assembly.
2. Slide and lift the M.2 2280 solid-state drive off the system board.
NOTE: This procedure applies if you are installing a M.2 2280 solid-state drive.
NOTE: The M.2 card installed on your computer will depend on the configuration ordered. Supported card configurations on
the M.2 card slot:
Steps
1. Align the notch on the M.2 2280 solid-state drive with the tab on the M.2 solid-state drive slot on the system board.
2. Slide the M.2 2280 solid-state drive into the M.2 solid-state drive slot on the system board.
3. Replace the screw (M2x3) that secures the M.2 2280 solid-state drive to the system board.
Next steps
1. Install the base cover.
2. Follow the procedure in After working inside your computer.
Wireless card
Removing the wireless card
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
2. Align the notch on the wireless card with the tab on the M.2 wireless-card slot on the system board.
3. Slide the wireless card into the M.2 wireless-card slot on the system board.
4. Place the wireless-card bracket on the wireless card and align the screw hole on the wireless-card bracket with the screw
hole on the wireless card.
5. Replace the screw (M2x3) that secures the wireless card and wireless-card bracket to the system board.
Next steps
1. Install the base cover.
Fan
Removing the fan
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
Steps
1. Disconnect the fan cable from the system board.
2. Remove the two screws (M2x3) that secure the fan to the palm-rest and keyboard assembly.
3. Lift the fan off the palm-rest and keyboard assembly.
Next steps
1. Install the base cover.
2. Follow the procedure in After working inside your computer.
CAUTION: To avoid any potential damage to the component or loss of data, ensure that an authorized service
technician replaces the Field Replaceable Units (FRUs).
CAUTION: Dell Technologies recommends that this set of repairs, if needed, to be conducted by trained
technical repair specialists.
CAUTION: As a reminder, your warranty does not cover damages that may occur during the courses of FRU
repairs that are not authorized by Dell Technologies.
NOTE: The images in this document may differ from your computer depending on the configuration you ordered.
Battery
Lithium-ion battery precautions
CAUTION:
● Exercise caution when handling Lithium-ion batteries.
● Discharge the battery completely before removing it. Disconnect the AC power adapter from the system and
operate the computer solely on battery power—the battery is fully discharged when the computer no longer
turns on when the power button is pressed.
● Do not crush, drop, mutilate, or penetrate the battery with foreign objects.
● Do not expose the battery to high temperatures, or disassemble battery packs and cells.
● Do not apply pressure to the surface of the battery.
● Do not bend the battery.
● Do not use tools of any kind to pry on or against the battery.
● Ensure any screws during the servicing of this product are not lost or misplaced, to prevent accidental
puncture or damage to the battery and other system components.
● If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing,
bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical
support for assistance. See www.dell.com/contactdell.
● Always purchase genuine batteries from www.dell.com or authorized Dell partners and resellers.
● Swollen batteries should not be used and should be replaced and disposed properly. For guidelines on how to
handle and replace swollen Lithium-ion batteries, see Handling swollen Lithium-ion batteries.
Steps
1. Peel the tape that secures the battery cable to the system board, if applicable.
2. Disconnect the battery cable from the system board, if applicable.
3. Remove the five screws (M2x3) that secure the battery to the palm-rest and keyboard assembly.
4. Lift the battery off the palm-rest and keyboard assembly.
Prerequisites
If you are replacing a component, remove the existing component before performing the installation process.
Next steps
1. Install the base cover.
2. Follow the procedure in After working inside your computer.
Coin-cell battery
Removing the coin-cell battery
CAUTION: The information in this section is intended for authorized service technicians only.
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
Next steps
1. Install the base cover.
2. Follow the procedure in After working inside your computer.
Heat sink
Removing the heat sink
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
NOTE: For maximum cooling of the processor, do not touch the heat transfer areas on the heat sink. The oils in your skin
can reduce the heat transfer capability of the thermal grease.
The following image(s) indicate the location of the heat sink and provides a visual representation of the removal procedure.
Next steps
1. Install the base cover.
2. Follow the procedure in After working inside your computer.
I/O board
Removing the I/O board
CAUTION: The information in this section is intended for authorized service technicians only.
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
Prerequisites
If you are replacing a component, remove the existing component before performing the installation process.
8. Close the left display hinge and align the screw holes on the left display hinge with the screw holes on the I/O board.
9. Replace the two screws (M2.5x4) that secure the left display hinge to the palm-rest and keyboard assembly.
Next steps
1. Install the base cover.
2. Follow the procedure in After working inside your computer.
Power-button
Removing the power-button
CAUTION: The information in this section is intended for authorized service technicians only.
Prerequisites
1. Follow the procedure in Before working inside your computer.
NOTE: This procedure is applicable only for computers that are shipped without the optional fingerprint reader.
The following image indicates the location of the power-button and provides a visual representation of the removal procedure.
Steps
1. Remove the screw (M2x3) that secures the power-button to the palm-rest and keyboard assembly.
2. Lift the power-button off the palm-rest and keyboard assembly.
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
NOTE: This procedure is applicable only when you are installing a power-button without the optional fingerprint reader.
The following image indicates the location of the power-button and provides a visual representation of the installation
procedure.
Next steps
1. Install the I/O board.
2. Install the base cover.
3. Follow the procedure in After working inside your computer.
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
3. Remove the I/O board.
NOTE: This procedure is applicable only for computers that are shipped with a fingerprint reader on the power-button.
The following images indicate the location of the power-button with fingerprint reader and provides a visual representation of
the removal procedure.
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
NOTE: This procedure is applicable only when you are installing a power-button with fingerprint reader into your computer.
The following image indicates the location of the power-button with fingerprint reader and provides a visual representation of
the installation procedure.
Next steps
1. Install the I/O board.
2. Install the base cover.
3. Follow the procedure in After working inside your computer.
Touchpad
Removing the touchpad
CAUTION: The information in this section is intended for authorized service technicians only.
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
3. Remove the battery.
Prerequisites
If you are replacing a component, remove the existing component before performing the installation process.
Next steps
1. Install the battery.
2. Install the base cover.
3. Follow the procedure in After working inside your computer.
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
3. Remove the battery.
4. Remove the wireless card.
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
Next steps
1. Install the wireless card.
2. Install the battery.
3. Install the base cover.
4. Follow the procedure in After working inside your computer.
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
Prerequisites
If you are replacing a component, remove the existing component before performing the installation process.
3. Align the screw holes on the left display hinge with the screw holes on the palm-rest and keyboard assembly.
4. Replace the two screws (M2.5x4) that secure the left display hinge to the palm-rest and keyboard assembly.
5. Align the screw holes on the right display hinge with the screw holes on the system board.
6. Replace the three screws (M2.5x4) and the screw (M2x4) that secure the right display hinge to the palm-rest and keyboard
assembly.
7. Close the display lid and place the computer on a clean and flat surface.
8. Connect the touch-screen cable to the connector on the system board and close the latch.
9. Connect the display cable to the connector on the system board and close the latch.
10. Adhere the tape that secures the display-cable connector latch to the system board.
Next steps
1. Install the base cover.
2. Follow the procedure in After working inside your computer.
System board
Removing the system board
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
3. Remove the battery.
4. Remove the M.2 2230 solid-state drive or the M.2 2280 solid-state drive, whichever is applicable.
5. Remove the wireless card.
6. Remove the display assembly.
7. Remove the fan.
8. Remove the heat sink.
Next steps
1. Install the heat sink.
2. Install the fan.
3. Install the display assembly.
4. Install the wireless card.
5. Install the M.2 2230 solid-state drive or M.2 2280 solid-state drive, whichever is applicable.
6. Install the battery.
7. Install the base cover.
8. Follow the procedure in After working inside your computer.
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
Steps
After performing the steps in the pre-requisites, you are left with the palm-rest and keyboard assembly.
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
Next steps
1. Install the touchpad.
2. Install the system board.
NOTE: The system board can be removed with the heat sink attached to avoid breaking the thermal bond between the
heat sink and the system board.
3. Install the display assembly.
4. Install the power button or the power button with fingerprint reader, whichever is applicable..
5. Install the fan.
6. Install the speakers.
7. Install the I/O board.
8. Install the M.2 2230 solid-state drive or the M.2 2280 solid-state drive, whichever is applicable.
9. Install the wireless card.
10. Install the coin-cell battery.
11. Install the battery.
12. Install the base cover.
13. Follow the procedure in After working inside your computer.
Operating system
Your Inspiron 14 7430 2-in-1 supports the following operating systems:
● Windows 11 Pro, 64-bit
● Windows 11 Pro National Education, 64-bit
● Windows 11 Home, 64-bit
● Windows 11 Home in S-mode, 32-bit
Software 75
8
BIOS setup
CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program.
Certain changes can make your computer work incorrectly.
NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed.
NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen
information for future reference.
Use the BIOS Setup program for the following purposes:
● Get information about the hardware installed in your computer, such as the amount of RAM and the size of the hard drive.
● Change the system configuration information.
● Set or change a user-selectable option, such as the user password, type of hard drive installed, and enabling or disabling
base devices.
Navigation keys
NOTE: For most of the System Setup options, changes that you make are recorded but do not take effect until you restart
the system.
Esc Moves to the previous page until you view the main screen.
Pressing Esc in the main screen displays a message that
prompts you to save any unsaved changes and restarts the
system.
76 BIOS setup
The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options
are:
● HDD1- Windows Boot Manager
● BIOS Setup
● Diagnostics
NOTE: Choosing Diagnostics, will display the ePSA diagnostics screen.
● SupportAssist OS Recovery
● BIOS Flash Update
The boot sequence screen also displays the option to access the System Setup screen.
BIOS setup 77
Table 27. System setup options—System information menu (continued)
Overview
Memory
Memory Installed Displays the total system memory installed.
Memory Available Displays the total system memory available.
Memory Speed Displays the memory speed.
Memory Channel Mode Displays single or dual channel mode.
Memory Technology Displays the technology that is used for the memory.
Devices Information
Panel Type Displays the Panel Type of the system.
Video Controller Displays the video controller type of the system.
Video Memory Displays the video memory information of the system.
Wi-Fi Device Displays the wireless device information of the system.
Native Resolution Displays the native resolution of the system.
Video BIOS Version Displays the video BIOS version of the system.
Audio Controller Displays the audio controller information of the system.
Bluetooth Device Displays the Bluetooth device information of the system.
dGPU Video Controller Displays the discrete graphics processor model.
Enable Microsoft EUFI CA Enable or disable Microsoft UEFI CA (Certificate Authority) to include the UEFI
CA in the NIOS UEFI Secure Boot DB database.
By default, the option is enabled.
Secure Boot Mode Enable or disable to change the secure boot mode options.
By default, the Deployed Mode is enabled.
Audio
Enable Audio Enable or disable the integrated audio controller.
By default, all the options are enabled.
78 BIOS setup
Table 30. System setup options—Storage menu
Storage
Storage interface
Port Enablement This page allows you to enable the onboard drives.
By default, the M.2 PCIe SSD option is enabled.
Drive Information
M.2 PCIe SSD
Type Displays the M.2 PCIe SSD type information of the system.
Device Displays the M.2 PCIe SSD device information of the system.
BIOSConnect Enable or disable cloud Service operating system recovery if the main operating
system fails to boot with the number of failures equal to or greater than the
value specified by the Auto operating system Recovery Threshold setup option
and local Service operating system does not boot or is not installed.
By default, the option is enabled.
Dell Auto operating system Recovery Controls the automatic boot flow for SupportAssist System Resolution Console
Threshold and for Dell operating system Recovery Tool.
By default, the threshold value is set to 2.
BIOS setup 79
Table 35. System setup options—System Management menu
System Management
Service Tag Displays the Service Tag of the system.
Asset Tag Create a system Asset Tag.
First Power On Date
Set Ownership Date Enable to set the ownership date.
By default, the option is disabled.
Diagnostics
OS Agent Requests Enable to set the system to schedule onboard diagnostics on a subsequent
boot which can help assist in the prevention and resolution of hardware-related
issues.
By default, the option is enabled.
Keyboard Backlight Timeout on AC Set the timeout value for the keyboard backlight when an AC adapter is
plugged into the system.
By default, the option 1 minute is enabled.
Keyboard Backlight Timeout on Set the timeout value for the keyboard backlight when the system is running on
Battery battery power only.
By default, the option 1 minute is enabled.
Warning and Errors Enable or disable the action to be done when a warning or error is encountered.
By default, the Prompt on Warnings and Errors option is enabled.
USB-C Warnings
Enable Dock Warning Messages By default, the option is enabled.
80 BIOS setup
Table 38. System setup options—System Logs menu (continued)
System Logs
Power Event Log
Clear Power Event Log Displays power events.
By default, the Keep Log option is enabled.
BIOS setup 81
Most of the Dell computers built after 2012 have this capability, and you can confirm by booting your computer to the F12
One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your computer. If the option is listed, then the
BIOS supports this BIOS update option.
NOTE: Only computers with BIOS Flash Update option in the F12 One-Time boot menu can use this function.
Steps
1. From a turn off state, insert the USB drive where you copied the flash into a USB port of the computer.
2. Turn on the computer and press F12 to access the One-Time Boot Menu, select BIOS Update using the mouse or arrow keys
then press Enter.
The flash BIOS menu is displayed.
3. Click Flash from file.
4. Select external USB device.
5. Select the file and double-click the flash target file, and then click Submit.
6. Click Update BIOS. The computer restarts to flash the BIOS.
7. The computer will restart after the BIOS update is completed.
You can create a system password and a setup password to secure your computer.
CAUTION: The password features provide a basic level of security for the data on your computer.
CAUTION: Anyone can access the data that is stored on your computer if it is not locked and left unattended.
82 BIOS setup
Steps
1. In the System BIOS or System Setup screen, select Security and press Enter.
The Security screen is displayed.
2. Select System/Admin Password and create a password in the Enter the new password field.
Use the following guidelines to assign the system password:
● A password can have up to 32 characters.
● At least one special character: ! " # $ % & ' ( ) * + , - . / : ; < = > ? @ [ \ ] ^ _ ` { | }
● Numbers 0 through 9.
● Upper case letters from A to Z.
● Lower case letters from a to z.
3. Type the system password that you entered earlier in the Confirm new password field and click OK.
4. Press Esc and save the changes as prompted by the pop-up message.
5. Press Y to save the changes.
The computer restarts.
Steps
1. In the System BIOS or System Setup screen, select System Security and press Enter.
The System Security screen is displayed.
2. In the System Security screen, verify that Password Status is Unlocked.
3. Select System Password, update, or delete the existing system password, and press Enter or Tab.
4. Select Setup Password, update, or delete the existing setup password, and press Enter or Tab.
NOTE: If you change the System and/or Setup password, reenter the new password when prompted. If you delete the
System and/or Setup password, confirm the deletion when prompted.
CAUTION: Clearing CMOS settings will reset the BIOS settings on your computer.
Steps
1. Remove the base cover.
2. Disconnect the battery cable from the system board.
3. Remove the coin-cell battery.
4. Wait for one minute.
5. Install the coin-cell battery.
6. Connect the battery cable to the system board.
BIOS setup 83
7. Install the base cover.
84 BIOS setup
9
Troubleshooting
Handling swollen Lithium-ion batteries
Like most laptops, Dell laptops use lithium-ion batteries. One type of lithium-ion battery is the lithium-ion polymer battery.
Lithium-ion polymer batteries have increased in popularity in recent years and have become standard in the electronics industry
due to customer preferences for a slim form factor (especially with newer ultra-thin laptops) and long battery life. Inherent to
lithium-ion polymer battery technology is the potential for swelling of the battery cells.
Swollen battery may impact the performance of the laptop. To prevent possible further damage to the device enclosure or
internal components leading to malfunction, discontinue the use of the laptop and discharge it by disconnecting the AC adapter
and letting the battery drain.
Swollen batteries should not be used and should be replaced and disposed of properly. We recommend contacting Dell product
support for options to replace a swollen battery under the terms of the applicable warranty or service contract, including options
for replacement by a Dell authorized service technician.
The guidelines for handling and replacing Lithium-ion batteries are as follows:
● Exercise caution when handling Lithium-ion batteries.
● Discharge the battery before removing it from the system. To discharge the battery, unplug the AC adapter from the system
and operate the system only on battery power. When the system will no longer power on when the power button is pressed,
the battery is fully discharged.
● Do not crush, drop, mutilate, or penetrate the battery with foreign objects.
● Do not expose the battery to high temperatures, or disassemble battery packs and cells.
● Do not apply pressure to the surface of the battery.
● Do not bend the battery.
● Do not use tools of any type to pry on or against the battery.
● If a battery gets stuck in a device as a result of swelling, do not try to free it as puncturing, bending, or crushing a battery
can be dangerous.
● Do not attempt to reassemble a damaged or swollen battery into a laptop.
● Swollen batteries that are covered under warranty should be returned to Dell in an approved shipping container (provided
by Dell)—this is to comply with transportation regulations. Swollen batteries that are not covered under warranty should be
disposed of at an approved recycling center. Contact Dell product support at https://www.dell.com/support for assistance
and further instructions.
● Using a non-Dell or incompatible battery may increase the risk of fire or explosion. Replace the battery only with a
compatible battery purchased from Dell that is designed to work with your Dell computer. Do not use a battery from other
computers with your computer. Always purchase genuine batteries from https://www.dell.com or otherwise directly from
Dell.
Lithium-ion batteries can swell for various reasons such as age, number of charge cycles, or exposure to high heat. For more
information on how to improve the performance and lifespan of the laptop battery and to minimize the possibility of occurrence
of the issue, search Dell Laptop Battery in the Knowledge Base Resource at www.dell.com/support.
Troubleshooting 85
Dell SupportAssist Pre-boot System Performance
Check diagnostics
About this task
SupportAssist diagnostics (also known as system diagnostics) performs a complete check of your hardware. The Dell
SupportAssist Pre-boot System Performance Check diagnostics is embedded with the BIOS and is launched by the BIOS
internally. The embedded system diagnostics provides a set of options for particular devices or device groups allowing you to:
● Run tests automatically or in an interactive mode
● Repeat tests
● Display or save test results
● Run thorough tests to introduce additional test options to provide extra information about the failed device(s)
● View status messages that inform you if tests are completed successfully
● View error messages that inform you of problems encountered during testing
NOTE: Some tests for specific devices require user interaction. Always ensure that you are present at the computer
terminal when the diagnostic tests are performed.
For more information, see https://www.dell.com/support/kbdoc/000180971.
NOTE: M-BIST can be manually initiated before POST (Power On Self Test).
1. Press and hold both the M key on the keyboard and the power button to initiate M-BIST.
2. With both the M key and the power button held down, the battery indicator LED may exhibit two states:
a. OFF: No fault detected with the system board
b. AMBER: Indicates a problem with the system board
3. If there is a failure with the system board, the battery status LED will flash one of the following error codes for 30 seconds:
86 Troubleshooting
Table 40. LED error codes
Blinking Pattern Possible Problem
Amber White
2 1 CPU Failure
2 8 LCD Power Rail Failure
1 1 TPM Detection Failure
2 4 Unrecoverable SPI Failure
4. If there is no failure with the system board, the LCD will cycle through the solid color screens described in the LCD-BIST
section for 30 seconds and then power off.
NOTE: If L-BIST fails, LCD-BIST cannot function as no power will be supplied to the LCD.
Troubleshooting 87
System-diagnostic lights
Battery-status light
Indicates the power and battery-charge status.
Solid white — Power adapter is connected and the battery has more than 5 percent charge.
Amber — Computer is running on battery and the battery has less than 5 percent charge.
Off
● Power adapter is connected, and the battery is fully charged.
● Computer is running on battery, and the battery has more than 5 percent charge.
● Computer is in sleep state, hibernation, or turned off.
The battery-status light blinks amber along with beep codes indicating failures.
For example, the battery-status light blinks amber two times followed by a pause, and then blinks white three times followed by
a pause. This 2,3 pattern continues until the computer is turned off indicating no memory or RAM is detected.
The following table shows different power and battery-status light patterns and associated problems.
88 Troubleshooting
Table 41. System-diagnostic lights (continued)
Blinking pattern
Amber White Problem description Suggested resolution
2 3 No memory/RAM detected ● Confirm that the memory
module is installed
properly.
● If problem persists,
replace the memory
module.
2 4 Memory/RAM failure ● Reset and swap memory
modules among the slots.
● If problem persists,
replace the memory
module.
2 5 Invalid memory installed ● Reset and swap memory
modules among the slots.
● If problem persists,
replace the memory
module.
2 6 System board/Chipset Error Replace the system board.
Troubleshooting 89
Table 41. System-diagnostic lights (continued)
Blinking pattern
Amber White Problem description Suggested resolution
● If problem persists,
replace the system board.
3 7 Timeout waiting on ME to Replace the system board.
reply to HECI message.
NOTE: Blinking 3-3-3 LEDs on Lock LED (Caps-Lock or Nums-Lock), Power button LED (without Fingerprint reader), and
Diagnostic LED indicates failure to provide input during LCD panel test on Dell SupportAssist Pre-boot System Performance
Check diagnostics.
Camera status light: Indicates whether the camera is in use.
● Solid white — Camera is in use.
● Off — Camera is not in use.
Caps Lock status light: Indicates whether Caps Lock is enabled or disabled.
● Solid white — Caps Lock enabled.
● Off — Caps Lock disabled.
90 Troubleshooting
WiFi power cycle
About this task
If your computer is unable to access the internet due to WiFi connectivity issues a WiFi power cycle procedure may be
performed. The following procedure provides the instructions on how to conduct a WiFi power cycle:
NOTE: Some ISPs (Internet Service Providers) provide a modem/router combo device.
Steps
1. Turn off your computer.
2. Turn off the modem.
3. Turn off the wireless router.
4. Wait for 30 seconds.
5. Turn on the wireless router.
6. Turn on the modem.
7. Turn on your computer.
Steps
1. Turn off your computer.
2. Disconnect the power adapter from your computer.
3. Remove the base cover.
4. Remove the battery.
5. Press and hold the power button for 20 seconds to drain the flea power.
6. Install the battery.
7. Install the base cover.
8. Connect the power adapter to your computer.
9. Turn on your computer.
NOTE: For more information about performing a hard reset, search in the Knowledge Base Resource at www.dell.com/
support.
Troubleshooting 91
10
Getting help and contacting Dell
Self-help resources
You can get information and help on Dell products and services using these self-help resources:
Tips
Contacting Dell
To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell.
NOTE: Availability varies by country/region and product, and some services may not be available in your country/region.
NOTE: If you do not have an active Internet connection, you can find contact information about your purchase invoice,
packing slip, bill, or Dell product catalog.