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    BL. Resume 2024

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    v4snf8rp7y
    The document provides a resume for Brenda Langat including a career overview, education, skills, reference, and work experience in roles such as front office administrator, customer experience, and sales representative.

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    BL. Resume 2024

    Uploaded by

    v4snf8rp7y
    13 views2 pages
    The document provides a resume for Brenda Langat including a career overview, education, skills, reference, and work experience in roles such as front office administrator, customer experience, and sales representative.

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    The document provides a resume for Brenda Langat including a career overview, education, skills, reference, and work experience in roles such as front office administrator, customer experience, and sales representative.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    13 views2 pages

    BL. Resume 2024

    Uploaded by

    v4snf8rp7y
    The document provides a resume for Brenda Langat including a career overview, education, skills, reference, and work experience in roles such as front office administrator, customer experience, and sales representative.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
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    BRENDA LANGAT

    RESUME

    Nairobi, Kenya.
    +254 742 767 255
    brendalangat81@gmail.com

    CAREER OVERVIEW
    My core values center around integrity, empathy, and accountability. I believe in
    building trust with clients through transparent communication and always putting
    their needs first. Additionally, I strive to approach every interaction with empathy,
    understanding the unique challenges and goals of each individual or organization I
    work with. Finally, I hold myself accountable for delivering results and exceeding
    expectations, consistently seeking opportunities for improvement and growth.

    EDUCATION
    Bachelor of Arts in-
    Sociology and Social work,
    University of Nairobi Tourism and Tourism
    management, Chinese
    Proficiency.

    SKILLS
    Customer service Professionalism
    Effective communication Team work
    Negotiation skills Initiative
    Relationship building Flexibility
    Active listening Stress Management
    Product knowledge Technical Proficiency
    Time management Attention to Detail
    Adaptability Problem-solving
    Resilience Closing skills

    REFERENCE
    Davies Albert
    Majorel Kenya manager
    daviesalbert96@gmail.com
    +254 713 400 445
    EXPERIENCE

    Front office administrator

    Majorel Kenya | March 2023- Oct 2023

    Greet and assist customers with inquiries and purchases


    Provide product information and recommendations
    Handle sales transactions accurately
    Maintain clean and organized sales area
    Assist in inventory management and restocking
    Upsell and cross-sell products/services
    Resolve customer complaints professionally
    Collaborate with sales team to meet targets
    Stay updated on product knowledge and promotions
    Foster positive customer atmosphere

    Customer Experience

    KPLC| Jan 2022- March 2022


    Ensure customer satisfaction and loyalty
    Listen to customers' needs and concerns
    Provide timely and helpful assistance
    Exceed customer expectations at every touchpoint
    Cultivate positive relationships with customers
    Be responsive, empathetic, and solutions-oriented
    Take ownership of issue resolution
    Advocate for customers within the organization
    Drive continuous improvement in products, services, and processe

    Sales representative.

    Timeless collection| Jan 2019-Sept 2019

    Build relationships with clients


    Identify and pursue sales opportunities
    Present and demonstrate products/services
    Negotiate and close sales deals
    Meet or exceed sales targets
    Provide excellent customer service
    Follow up with clients post-sale
    Keep records of sales activities
    Stay updated on industry trends
    Collaborate with team members for success

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