MALIK MUHAMMAD ASHFAQUE

Riyadh – Saudi Arabia, Phone: (M) + 00966 503437890 Email: mmalikashfaque@gmail.com

PROPERTY MANAGEMENT – CORPORATE FACILITIES MANAGER

EXECUTIVE SYNOPSIS
AREAS OF EXPERTISE
 Planning & management of Business  Highly accomplished professional with over 37 years of
Continuity Processes multifaceted experience in:
 Multi-Disciplined skills of planning: IT,
Engineering Infrastructure and application
 Corporate Facilities Management (Hard & Soft Services)
architecture assessment, design and  Real Estate Management
implementation for high availability, scalability,  Condition Assessment, TDD (Technical Due Diligence)
performance, and security.  Assets Management
 Server consolidation feasibility study,  Smart Building O&M Compliances
application suitability assessment, planning  Low Currents Systems (Designing, O&M, Performance Improvement)
and implementation.  Integration Management
 Security assessment (Security Assessment  Risk Assessment & Contingency Planning
Methodology).  Essential Services Provision
 Data center setup and assessment.  Process of Producing KPIs and Process Gap Analysis
 Unbiased evaluation of new software and  Tracking & recording resources consumption
hardware.  Tenant fit out compliance, approvals, and supervision.
 RAID development life cycles in traditional  Safety & Security
development environment.
 Reports
 Business process re-engineering.
 Management of Systems Administration,
Integration, Performance tuning, Scheduled
 Possessing valuable insights, keen analysis and a team approach to
Backups & DRM implement best practices to achieve business excellence.
 Adept at working in high-pressure environments with strict deadlines
and multiple deliverables.
EDUCATION
 Master in Real Estate Management – majors  Proven skills in enhancing overall administration. Well versed with
in Facilities Management from University of efficiently handling all activities involving resource planning,
California Central, California, USA in 2018 In-process Inspection, Team Building, Client Interactions, and
 B.S in Electrical – majors in Electronics coordination with internal Departments.
/Computer hardware) from Pacific Southern
University, Los Angeles, California, USA in  Extended expertise in analyzing existing systems and
1991 procedures, preparing business continuity plans, designing internal
 Intensive courses in CA, IBM, Microsoft, control systems and facilitating effective decision- making.
Symantec & TrendMicro from K.S.A
 Member of:
 Demonstrated ability to manage human, financial and
IFMA (International Facility Management material resources towards achieving stated targets, to lead, motivate
Association) and provide effective guidance to a team of professional and
IEEE (Institute of Electrical Engineers) support staff.
Who’s Who Historical Society  Superior communications and interpersonal skills,
Madison Who’s Who multitasking with an ability to interact with a wide range of
OPF (Overseas Pakistani foundation) people.

CAREER HIGHLIGHTS

 Oct 2023 to Continued FM Project Manager – SFCL (Academy of Defense Industries), Riyadh, Saudi Arabia
 Jan 2021 to Sept 2023 FM Manager – Andorra Village (Al Bawani International), Riyadh, Saudi Arabia
 Feb 2019 to Dec 2020 Operation Manager (FM) – Head of Department, MFCE, KSA
 Jan 2011 to Aug 2018 Technical Manager – Property Management & Development, Saqifat Al Safa, Jeddah, KSA
 Dec 2009 to Dec 2010 Senior Consultant Presales, ICC Solutions, Jeddah, Saudi Arabia
 Oct 2008 to Nov 2009 Operation & Technical Manager, Active Solutions, Jeddah, Saudi Arabia
 Jan 2006 to Sept 2008 Senior Consultant Presales, Oger Systems. Jeddah, Saudi Arabia
 Nov 2003 to Dec 2005 Technical Manager, Technical Sources Infotech, Jubail, Saudi Arabia
 Jul 2002 to Nov 2003 IT Networking Consultant, Saudi Hollandi Bank (Head Office), Riyadh, Saudi Arabia
 Apr 1997 to Jan 2002 PC & Communication Specialist, Saudi Electric Co. (Western Region), Jeddah, Saudi Arabia
 May 1995 to Apr 1997 Network Support Engineer, Shahnawaz Limited, Karachi, Pakistan
 Jun 1993 to Feb 1995 Communication Engineer, Dadi Associates (Pvt) Ltd, Karachi, Pakistan
 Feb 1987 to Jun 1993 Communication Engineer, Saztel Communications & Electronics, Karachi, Pakistan
 MALIK MUHAMMAD ASHFAQUE
Riyadh – Saudi Arabia, Phone: (M) + 00966 503437890 Email: mmalikashfaque@gmail.com

PROFESSIONAL EXPERIENCE

SFCL (Academy of Defense Industries), Riyadh, Saudi Arabia (Oct’23 – Continued)

FM Project Manager
Key Deliverables:

 Manage and direct the activities of assigned staff; coordinate, prioritize and assign tasks and projects; track and review
work progress; inspect contract work for conformity with plans and specifications.
 Approve selection of staff; train staff and provide for their professional development; administer discipline as required.
 Develop and implement long and short-range goals, objectives, policies, procedures and work standards for department;
prepare and administer the department budget.
 Plan and coordinate development and maintenance projects performed by staff; provide technical assistance to staff and
discuss job details with subordinate supervisors and staff.
 Coordinate schedules and special event operations to ensure required facilities preparation.
 Write and manage job proposals and bids for projects.
 Develop, write, and manage contracts for services.
 Manage and inspect the work of contractors and agencies.
 Authorize purchase orders for the acquisition of assets, materials, and supplies; approve payment and administer various
contracts within budgetary appropriations.
 Direct the conduct analytical studies; review and report findings, and alternatives and make recommendations for work by
contract when appropriate; direct the maintenance of accurate records and files.
 Respond to questions and complaints from the public; ensure satisfactory resolution; act as liaison with other agencies
and organizations involved; coordinate activities with those of other departments.
 Contribute to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing
or participating as an active member of a team.
 Represent with dignity, integrity, and a spirit of cooperation in all relationships with staff and the public.
 Principle and practice of developing team motivating employees and managing in a team environment.
 Principle and practice of employee supervision, including selection, work planning, organization, performance review and
evaluation; employee training and discipline.
 Computer applications related to the work CAFM System.
 Administrative principles and practices, including goal setting, program development, implementation and evaluation the
management of employees through multiple levels of supervision.
 Principle and practice of accounting, budget development, and administration.
 Standard office practices and procedures, including records management.
 Communicating effectively in oral and written forms.
 Techniques for dealing with a variety of individuals from various socio-economic, ethnic and cultural backgrounds, in
person and over the telephone.
 Strategic planning and budgeting
 Planning, organizing, supervising, reviewing, and evaluating the work of others.
 Training others in policies and procedures related to the work.
 Developing effective work teams and motivating individuals to meet goals and objectives.
 Providing customer services in the most cost effective and efficient manner.
 Preparing clear and concise reports, correspondence and other written materials
 Reading and interpreting maps, plans diagrams, blueprints and specifications.
 Using initiative and independent judgment within general policy guidelines.
 Establishing and maintaining effective working relationships with those contacted in the course of the work.
 Contributing effectively to the accomplishment of team or work unit goals, and objectives

Andorra Village (Al Bawani International), Saudi Arabia (Jan’21 – Oct 23)
FM Manager
Key Deliverables:

 To organize, monitor, and supervision facility maintenance operations for the compound.
 During Tenant move outs, inspects vacant units and surrounding areas in coordination with the tenant in order to
recommend refurbishing / reconditioning, completing repairs / renovations.
 Supervise and direct the work of the In-house maintenance service and handover of the units as per the agreed timeframe.
 Responds appropriately and resolves daily emergency maintenance requests from the tenants as they arise.
 Acquire daily updates from maintenance teams and report to management.
 Monitors all service providers as per contract and reviews their performance as per SLA’s (number of calls responded to,
execution time, etc) and provide monthly report to management.
 Ensure PPMs are carried out as per the PPM calendar and submit report to management.
 Coordinates with contractors and service providers for all aspects of facility management; cleaning, pest control, waste
management, preventive and corrective maintenance.

MALIK MUHAMMAD ASHFAQUE

Jeddah – Saudi Arabia, Phone: (M) + 00966 503437890 Email: mmalikashfaque@gmail.com

 Monitor the work of In-house maintenance service and their respective PPM.
 Review all tenant daily requests and update status in online system accordingly.
 Review stock inventory report on monthly basis.
 Responsible for following Inventory Procurement Policy.
 Requests and reviews service reports from various service line vendors (BMS, Fire Alarm, CCTV, Access Control, STP.
RO, MEP, Civil etc).
 Monitor the FM software for complaints to ensure outsourced vendors complete all jobs in a timely manner.
 Follows up on pending jobs with vendors.
 Reviews customer feedback and escalates any issues for improvement to Management.
 Ensures that all required third party inspections are conducted and reports completed on a timely basis.
 Coordinate with relevant departments and authorities to secure required approvals and permits.
 Ensures proper asset registers are maintained with labelling and classification of all assets is accurately captured in the
system.
 Ensures compliance with Health and Safety regulations and Environmental codes.
 Assess risk prior to the project or maintenance work and ensure team follows safety methods, procedures, and techniques
while carrying out their duties.
 Mitigate any potential hazards and associate risk prior to job commencement.

MFCE, Saudi Arabia (Feb’19 – Dec’ 20)

Operation Manager (FM) – Head of Department
Key Deliverables:

 To manage complete FM Operation & Maintenance support services (Hard & Soft Services) for all properties kingdom
wide.
 Handle Condition Assessment, TDD (Technical Due Diligence), Assets Management, Risk Management, Emergency
Management, Energy Management, SOP (Standard Operating Procedures) & KPI (Key Performance Indicators).
 To ensure that the facility is operating as it should daily.
 To deal with emergency issues that arise.
 Formulating plans.
 Process of Producing KPIs and Process Gap Analysis
 To create plans for replacements and repairs.
 To develop and manage vendor contracts.
 Follow up and Optimization of Operation Workflow

SAQIFAT AL SAFA, Jeddah/Saudi Arabia (Jan’11 – Aug’18)

Technical Manager – Property Management & Development
Key Deliverables:

 To manage complete FM Soft Services, Hard Services, Low Current Systems & Subsystems to run smooth live operation.
 Direct contribution to the design, verification, and system level integration of Automation & Low Current subsystems.
 Developing characterization and test methods for selection, verification and validation of new materials, parts, and
assemblies.
 Building and evaluating prototypes; troubleshooting problems; design optimization.
 Working with cross-functional departmental teams that include project managers, engineering, marketing, operations &
Management.
 To Identify process bottlenecks and vulnerabilities across the Smart Services Chain
 To adopt best manufacturing practices of standardization, automation, and just-in-time delivery as the foundation for on-
demand Technology
 To provide technical expertise for internal customers in case of fit out linked to its activities (Collect of requirement,
analysis of those, and position of a technical solution).
 Drafting of Technical specifications for work execution
 Follow up of work execution from beginning to Hand over with customer and/or maintenance companies.
 Follow up and Optimization of Operation Workflow
 Reporting’s

ICC SOLUTIONS, K.S.A (Dec’09 –Dec’10)

Senior Consultant Presales
Key Deliverables:

 To work with marketing strategies and drive the product/solutions/services development with the development team.
 To Manage Preparation and Setting up of customized solution demos to match the prospect's business processes.
 To handle business cycle documentation (Contracts, Forms, Formats, Profile, Presentations etc)

MALIK MUHAMMAD ASHFAQUE

Jeddah – Saudi Arabia, Phone: (M) + 00966 503437890 Email: mmalikashfaque@gmail.com

 Interaction with key prospects and existing important customers and follow-up for their business needs
 Manage POC / RFI / RFQ / RFP / TENDERS response preparation and submission.
 To initiate and drive the proposal development process up to contract signature.
 To Monitor proposal status to ensure proposals are submitted in accordance with customer requirements.
 To Participate / conducting Pre-sales/Post-sales workshops & Trainings programs
 Creating product and solution presentations and any other collateral that could be required for a prospect.
 Keeping abreast of industry, competition and technology trends and developments
 To single handedly interact with multiple layers of technical and business teams with the prospects and handle their
requirements.
 To Study & Analysis Customer’s requirements and to develop Functional Design Specifications for Systems, Networks,
and Application’s Integration with deployment & Testing Procedures.
 To design programs to keep employees abreast of updates and other IT product news.
 Other duties as assigned by the Country Business Director.

ACTIVE SOLUTIONS, K.S.A (Oct’08 –Nov’09)

Operation & Technical Manager
Key Deliverables:

 To establish, manage and drive Sales team to achieve targeted sales quota.
 To set the business strategies
 To define the product specifications and drive the product/solutions/services development with the development team.
 Interaction with prospects and existing customers to understand business processes and business needs.
 Manage RFI / RFQ / RFP response preparation and submission.
 Manage Preparation and setting up of solution demonstrations.
 To Manage Preparation and Setting up of customized solution demos to match the prospect's business processes.
 To Manage Online and onsite demonstration of Hardware/software/Solutions functionality to prospects / clients
 To Participate / conducting Pre-sales/Post-sales workshops & Trainings programs
 Creating product and solution presentations and any other collateral that could be required for a prospect.
 Keeping abreast of industry, competition and technology trends and developments
 To single handedly interact with multiple layers of technical and business teams with the prospects and handle their
requirements.
 To interact with multiple internal teams to put up a solution for the prospective customers.

OGER SYSTEMS, K.S.A (Jan’06 –Sep’08)

Senior Consultant Presales
Key Deliverables:
 To Study & Analysis Customer’s requirements and to develop Functional Design Specifications for Systems, Networks,
and Application’s Integration with deployment & Testing Procedures.
 To initiate and drive the proposal development process up to contract signature.
 To provide a vision & direction to organization
 To set technical specifications
 Configuration Management
 Quality Management
 Support day-to-day operations of the projects and resolve technical issues with central technical/project team.
 Direct, manage and lead all human resources of the project.
 Perform risk analysis and management.

TECHNICAL SOURCES INFOTECH, K.S.A (Nov’03 –Dec’05)

Technical Manager
Key Deliverables:
 To create technical plans
 To set technical specifications
 To handle projects execution
 To manage day to day Network, Systems & Industrial Automation problems / support for customers
 To handle Projects Management
 To manage Systems & Network Designing, Installations, Integration, Testing & Maintenance
 To design programs to keep employees abreast of updates and other IT & Industrial product news
 To manage systems / applications integration

SAUDI HOLLANDI BANK (HEAD OFFICE), K.S.A (Jul’02 –Nov’03)

IT Networking Consultant
Key Deliverables:

MALIK MUHAMMAD ASHFAQUE

Jeddah – Saudi Arabia, Phone: (M) + 00966 503437890 Email: mmalikashfaque@gmail.com

 To manage projects execution & support services.

 To manage BMS, LAN, WAN, WLAN & Voice Network
 To maintain security policies, standards and procedures
 To manage day to day Network & System’s problem for local head office users and branches
 To manage banking system & applications on Windows NT, Windows XP/2000/98/ 95
 Business Infrastructure, Security, Storage, Continuity, Derivatives and structured products (Misys Banking Solutions,
Reuters & Bloomberg Systems)
 To Evaluate new products, services & technologies that would benefit the operations of the Bank’s production
infrastructure

SAUDI ELECTRIC CO. (WESTERN REGION), K.S.A (Apr’97 –Jan’02)

PC & Communication Specialist
Key Deliverables:
 Requirements Analysis, Support Services.
 Functional & Technical Design.
 Integration Management
 Operational KPIs: Assessment of Current KPIs & Gap Analysis for Systems and Applications migration
 Projects Management
 Proven success in contributing to a team-oriented environment
 Proven ability to work creatively and analytically in a problem-solving environment

SHAHNAWAZ LIMITED, KARACHI, PAKISTAN (May’95 –Apr’97)

Network Support Engineer
Key Deliverables:
To Plan, Design, Install & Support Services for:
 Systems
 Network
 Business Applications

DADI ASSOCIATES (PVT) LTD., KARACHI, PAKISTAN (Jun’93 –Feb’95)

Communication Engineer
Key Deliverables:
To Plan, Design, Install & Support Services for:
 Systems
 Network
 Business Applications

SAZTEL COMMUNICATIONS & ELECTRONICS, KARACHI, PAKISTAN (Feb’87 –Jun’93)

Communication Engineer
Key Deliverables:
To Plan, Design, Install & Support Services for:
 Systems
 Network
 Business Applications

TRAINING PROGRAMS ATTENDED

 IBM Enterprise Storage Server Implementation (2000)

Attended 5-days course of IBM Enterprise Storage Server Implementation from SBM – IBM in Saudi Electricity Co.
Western Region Jeddah, Saudi Arabia
 TRENDMICRO: No. of certifications for TRENDMICRO Security Solutions
 SYMANTEC: No. of certifications for SYMANTEC Solutions
 MICROSOFT: No. of certifications for MICROSOFT Solutions
 CA: Certifications for CA Solutions

COMPUTER SKILLS

 System Designing & Management

 Understanding of end to end Treasury Operational lifecycle.
 Requirements Analysis.
 Functional Design.
 Technical Design
 Proven success in contributing to a team-oriented environment

MALIK MUHAMMAD ASHFAQUE

Jeddah – Saudi Arabia, Phone: (M) + 00966 503437890 Email: mmalikashfaque@gmail.com

 Proven ability to work creatively and analytically in a problem-solving environment

 Excellent leadership, communication (written and oral) and interpersonal skills
 Proven experience in SOA (Service Oriented Architecture) and EBS-based environments
 Knowledge of investment / commercial banking operations processes in the area of Treasury, Core Banking, CRM
(Customer Relationship Management), Direct Banking, Phone Banking, Mobile Banking, e-Banking
 Functional exposure to the Reuters products

 Networking & Communication

 LAN, WLAN and WAN Integration
 Wired and Wireless Integration
 Security Surveillance Systems, Network Management, Load Balancing and Monitoring
 Virtual Private Network (VPN), Network Quality of Service
 IP Telephony, Voice over IP (VOIP), Fax over IP (FOIP), Video Conferencing
 Structural Cabling

 Hosting / Data Center

 Load Balancing
 High End Storage
 Data Center Setup
 Online Banking Environment Setup
 Smart Buildings & BMS

HOBBIES & INTERESTS

Reading and Traveling

PERSONAL PROFILE

Language Known: English, Urdu and Arabic

References Available on Request

(MALIK MUHAMMAD ASHFAQUE)