Restaurant Reservation

Taking table Reservation

 Thank you for calling WMSU Restaurant, this is __________ speaking how may
I help you?
 Ok sir you would like to make a table Reservation?
 May I have your name and contact number please?
 When will be you arrival date and time Mr. Smith?
 Mr. Smith, please give me a minute or two to check the availability of your table
reservation.

 Thank you for waiting Mr. Smith, I’m glad to inform you that we can still
accommodate your reservation on your preferred date and time.
 By the way Mr. Smith, What is your table preference sir? Would you like a
smoking or Non-smoking area?

 May I suggest a table for you near the garden? It has a perfect view!

 How many guests are we expecting Mr. Smith? Thank you for that information.

 Do you have any special request upon your arrival?

 Would you like a sparkling wine or a bouquet of roses upon your arrival?

 Mr. Smith, please allow me to repeat your table reservation details.

 A table reservation for two(2) under the name of Mr. Michael Smith on February
14, 2022 @ 7 o’clock in the evening w/a non-smoking area near the garden.
 A sparkling wine and a bouquet of roses upon your arrival.
 We can reach you Via mobile # @ ___________ did I take your table reservation
details right sir?
 For your information Mr. Smith, our Restaurant is fronting Garden Orchid Hotel
@ Governor Camins, this City.
 Our business hours is from 11:00am to 12:00midnight.
 For more information, you can visit our website @ www.CCZRestaurant.com
 Thank you for calling Mr. Smith, we’re looking forward upon your arrival.
 Have a great day Ahead!
 Provide Restaurant Service

Welcoming the guest

R: Good evening sir, welcome to Garden restaurant. I am Anna your receptionist for
this evening. Do you have any reservation sir?
R: May I have your full name sir? Ok Sir, let me first check the reservation list.
R: Thank you for your waiting Mr. Smith, please follow me, this way sir, we prepared a
very nice table for you....

Seating the Guest

R: Would this table ok to you sir?

R: Please have a sit.
R: May I lay the napkin on your lap sir?
R: Our Food attendant will be here in a while., excuse me.

Serving Water

F. A: Good evening Mr. Smith. I'm Anna your Food Attendant for this evening. May I
pour the water sir? Would you like to start with an aperitif? We have chilled wine and
margarita cocktail. Would you like one sir?

FA: Okay no sir. I'll be back to present to you the Menu, excuse me.

Presenting the menu

FA: Excuse me Sir, may I present to you the menu and wine list for your selection? If
you are ready to place your order please call my attention and I am willing to serve you,
Excuse me.

Taking Food and Beverage Orders

FA: Are you ready to place your order sir? Okay sir. Do you have any food allergens?
Ok no sir. For your starter sir, may I suggest an Oyster Rockefeller it is baked consists
of oysters on the half-shell topped with a rich sauce of butter, parsley, other green
herbs, and bread crumbs. Lemon wedges are the typical garnish. . It is cost 250 pesos
per order. Would you like one sir?

F.A: For your soup Sir, would like a clear soup or a cream soup? Okay sir, would you
like to try our creamy mushroom soup topped with savory egg yolk? It is cost 150 pesos
per order. Would you like one sir?
FA: How about your salad sir? May I suggest our fresh Green Salad it consists of
variety of green leafy vegetables and garnished with cheese. It is cost 195 pesos per
order. Would you like to try it sir?

FA: And what would you like for your main entrée sir? Okay sir a Medium-rare beef
steak, and to compliment your main course sir may I suggest a bottle of Carlo Rossi
Red wine. Would you like to try it sir? Okay sir a bottle of Carlo Rossi red wine.

F.A: And for your dessert sir, may I suggest a chocolate cream cake with cherry on top,
would you like to try it sir? It is cost 120 pesos per order. How do you wish to
compliment your dessert sir? Okay sir a cup of black coffee.

F.A: Is there anything else you want to add, Sir? Okay, no sir.
May I repeat your order sir?
You have ordered one serving of oyster Rockefeller for your appetizer. 1 serving of
mushroom soup topped with savory egg yolk. 1 serving of fresh green salad, 1serving of
medium rare beefsteak for your main course and 1 bottle of Carlo Rossi red wine to
compliment your main entrée. 1 serving of chocolate cream cake with a complimentary
black coffee. Did I get your orders correctly Sir? Is there anything else you would like to
add?

FA: Ok, Sir may I get the menu and wine list sir? Thank you.I will be right back to place
some additional cutleries on your table sir. Excuse me.

At the kitchen
FA: Good evening Mr. Chef here is the order of table number 3. Kindly prepare his
orders. Thank you.

At the bar station.

FA: Good evening Mr. Bartender please prepare a bottle of Carlo Rossi Red Wine for
table number 3. Thank you.

At the cashier
FA: Good evening Ms. Cashier here is the order slip of table number 3. Kindly prepare
the bill. Thank you.

Perform Table Adjustment

F.A: Excuse me sir. (Place the additional cutleries)
FA: I will be right back to serve your appetizer. Excuse me.

FA: Good evening Mr. Chef. May I have the appetizer for table number 3? Thank you.
(Carry the tray with your left hand put the tray above, shoulder level, all Foods must be
served at the left side of the guest. Drinks/beverage at the right side of the guest)

Serving Orders

FA: Excuse me sir, here is your Oyster Rockefeller. Enjoy your appetizer sir. Excuse
me.

FA: How's the appetizer sir? That's great. Are you done with your dish sir? May I
removed the soiled dishes? Thank you. Excuse me sir, I will be back to serve you your
soup.

FA: Mr. Chef , may I have the soup of table number 3? Thank you.

FA: Excuse me sir. Here is your creamy mushroom soup. Enjoy your soup sir, Excuse
me.

FA: How is the soup sir? Nice to hear that, Sir! May I clear the soiled dishes now?
Okay sir. I'll be back to serve your salad.Excuse me.

FA: Mr. Chef. May I have the salad for table number 3? Thank you.

FA: Sir, here is your fresh green salad. Enjoy your salad sir. Excuse me.

FA: How's your salad sir? That's great. May I clear the soiled dishes now? Excuse me
sir, I will be right back to serve your main course.

FA: Mr. chef, may I have the medium rare beef steak of table no. 3 please? Thank
you.

FA: Excuse me Sir, here is your main entrée. Our Wine Attendant will be here in a
while to serve your wine Sir. If you need anything I am just at the Waiter's station. Enjoy
your main course sir. Excuse me.

Perform table adjustment before presenting the bottle of wine

WA: Excuse me sir. (table adjustment, place the red wine glass, place the tissue on the
monkey dish) Excuse me sir, I will be back to present to you your wine.
( Place the cork screw on your pocket, carry the wine in a right manner)

Wine Presentation

WA: Good evening sir, I am Anna your Wine Attendant for this evening. May I present
to you your Carlo Rossi Red Wine. It is originated in Italy, and made with fresh chosen
red fruits, it contains 5% alcohol content with a good vintage year of 1999. May I open
the wine for you sir?

FA: Here is the cork Sir for your evaluation. Would you like to try the wine sir? Okay sir.
May I pour the wine for you sir? Okay sir. If you need any assistance I am just at the bar
station. Excuse me.

FA: Did you enjoy the main course and your complimentary wine sir? That's great. May
I clear the soiled dishes now? Thank you.
(Remove the show plate as well the salt and pepper shakers; adjust the desert spoon
and fork ; clear also the wine glass, wine bottle etc.)

FA: Excuse me sir. I’ll be back to serve your dessert.

FA: Mr. Chef, May I have the dessert of table no. 3? Thank you.

FA: Excuse me sir, here is your chocolate cream cake. Enjoy it sir. Excuse me.

FA: Are you done with your dessert sir? May I clear the soiled dishes now? Okay sir. I
will be back to present to you your bill.

Take the bill from the cashier

FA: Good evening Ms. Cashier. May I have the bill of table no. 3? Thank you.

Present the bill

FA: Excuse me sir, may I present to you your bill? Thank you sir, and I received the
exact amount of 2000 pesos. Are you leaving now sir? May I assist you out?

FA: Thank you for dining with us Mr. Smith and we are looking forward for your next
visit. Have a great night ahead S
ir.
(Bring the payment and bill to the cashier)
(Clear and clean the table including the water goblet and table napkin for the next
guest)
Room Service

Ring….. ring……
RSO: Good morning, room service department. This is Flor speaking. How may I help
you?
RSO: Okay sir. May I know your name and your room number sir? Okay sir you Mr.
James Smith and your room no. is 505.
RSO: What would you like to order sir? Okay sir a set of continental breakfast. Which do
you prefer sir? We have orange, apple, and pineapple juice sir. Okay sir a glass of
orange Juice. Would you like a cup of coffee or tea sir? Okay sir a cup of coffee. Would
you like to add a complimentary fruits sir? Okay sir. Is there anything else you would like
to add sir? Okay no sir.
What time you would like to be served sir? Okay sir you will be served at 8:00 o' clock in
the morning.
And how are you going to settle it sir? Would you like to pay in cash? Or just charge it to
your account? Okay sir you would pay in cash.

May I repeat your orders?

You place an order under the name of James Smith and your room no. is 505. You
ordered a set of continental breakfast with a glass of orange juice and a cup of coffee.
You also add complimentary fruits together with your continental breakfast. You will be
served at 8:00 o' clock in the morning and you will pay in cash. Did I get your orders
right sir?
Okay sir. Thank you for calling the room service department and have a great day
ahead Mr. Smith.

To the kitchen…….
RSO: Room Service department. This is Flor speaking. Mr. Smith from room 505 have
ordered a set of continental breakfast, together with complimentary fruits, a glass of
orange juice and a cup of coffee. And he wants to be served around 8:00 o'clock in the
morning. Thank you.

To the cashier……..
RSO: Room Service department, this is Flor speaking. Mr. Smith from room 505 have
ordered a set of continental breakfast together with complimentary fruits. A glass of
orange juice and a cup of coffee. And he wanted to pay in cash. Kindly prepare the bill.
.. Thank you..

(Prepare the oval tray with all the needed things; get the control list and the bill)
(Carry the tray with your left hand, shoulder level)

Knock (3x)
RSA: Room Service! I am here to deliver your breakfast Mr. Smith. May I come in?
RSA: Good Morning sir. I am Flor your Room Service Attendant. I am here to deliver
your breakfast, a set of continental breakfast with complimentary fruits. A glass of
orange juice and a cup of coffee…. Where would you like me to place it sir? Would you
like me to put it in the table just leave it on tray? Okay sir, leave it on tray.
RSA: Is there anything I can help you with sir? Okay sir, May I present the bill? Kindly
put your signature over your printed name sir. Thank you.
RSA: When would you like me to comeback to clear the soiled dishes sir?
RSA: Okay Mr. Smith I’ll be back after an hour. Enjoy your breakfast sir. Excuse me.

(Bring the bill and payment to the cashier)

Knock (3x)
RSA: Room Service here to clear the soiled dishes sir. May I come in?
RSA: How’s your breakfast sir? That’s great! Is there anything else I can help you sir?
Would you like me to open up the curtain to brighten up your day?
RSA: Okay sir. Are you done with your breakfast sir, may I take this now? Thank you for
using for using the Room Service Mr. Smith. Have a great day ahead and enjoy your
stay with us.