Scribd Logo
Upload

Welcome to Scribd!

  • 3K views

    Mobile Service Operator Questionnaire

    Uploaded by

    Amit
    The document appears to be a survey about mobile operator services. It contains questions about the respondent's mobile operator, service plan details, preferences regarding important service attributes, and ratings of their operator's performance. The respondent is asked which operator they use, service plan type, SIM card type, operator availability and activation process. They are also asked about DND services, recharge options, preferred tariff plans, internet usage, and satisfaction with their provider.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd

    Mobile Service Operator Questionnaire

    Uploaded by

    Amit
    3K views3 pages
    The document appears to be a survey about mobile operator services. It contains questions about the respondent's mobile operator, service plan details, preferences regarding important service attributes, and ratings of their operator's performance. The respondent is asked which operator they use, service plan type, SIM card type, operator availability and activation process. They are also asked about DND services, recharge options, preferred tariff plans, internet usage, and satisfaction with their provider.

    Copyright

    © Attribution Non-Commercial (BY-NC)

    Available Formats

    DOC, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    The document appears to be a survey about mobile operator services. It contains questions about the respondent's mobile operator, service plan details, preferences regarding important service attributes, and ratings of their operator's performance. The respondent is asked which operator they use, service plan type, SIM card type, operator availability and activation process. They are also asked about DND services, recharge options, preferred tariff plans, internet usage, and satisfaction with their provider.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    3K views3 pages

    Mobile Service Operator Questionnaire

    Uploaded by

    Amit
    The document appears to be a survey about mobile operator services. It contains questions about the respondent's mobile operator, service plan details, preferences regarding important service attributes, and ratings of their operator's performance. The respondent is asked which operator they use, service plan type, SIM card type, operator availability and activation process. They are also asked about DND services, recharge options, preferred tariff plans, internet usage, and satisfaction with their provider.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    of 3
    At a glance
    Powered by AI
    The survey aims to understand customer preferences and experiences regarding various aspects of mobile operator services such as network quality, tariffs, customer service etc.

    The survey asks customers about the mobile operator they use, prepaid/postpaid plans, SIM card type, service availability, activation process, DND awareness, recharge options, tariff preferences, data and value added services usage, internet plans and rates for these.

    Customers are asked to rate their mobile operator on parameters like network quality, tariff rates, portability services, data services, call quality, roaming rates, SIM card costs, customer care and activation processes on a scale of very poor to excellent based on their experience.

    Survey on Mobile Operator Service By Group 3 ( Anurag , Tarun, Deepak, Shastakshi and Pawan) Name: - Gender: Profession:- Age:

    e: City/village :- .. Mobile no:.. State:- .Pin code:- S. No 1. 2. 3. 4. 5. 6. 7. 8. 9. 1 0. 1 1. 1 2. 1 3. 1 4. 1 5. Questions Which mobile operator service do you use? You use prepaid or post-paid? Your sim card is CDMA or GSM ? a Is your preferred brand mobile operator easily available ? And how much it takes to activate the services on your mobile when you buy the new sim card? Did your mobile operator service get deactivated because of the document? Are you aware of DND service ? Do you use DND service? Easy recharge of your mobile operator is available in your area? Which tariff plan suits you the most? 1 paise per second or 50 paise per minute? Do you use GPRS or mobile office services in your phone ? You have internet tariff plans? Are you satisfied with your mobile service provide? Which features you like most of your prefered mobile service provider? Are you aware of 3G services ?

    1 6.

    Which service you prefer more 3G or GPRS ?

    Q. 17. I will now read out some attributes. As I read out each attribute, please tell me how important is that attribute while using the mobile operator. PARAMETERS Very important Somewh at importa nt Neither importa nt nor un importa nt 3 3 3 3 3 3 3 3 3 3 Somewh at un importa nt Not at all importa nt

    Network Tariff rates Mobile Number Portability Service GPRS & 3G services Voice call quality (echo, back ground noise, voice distortion ) Roaming rates Price of Sim Card Customer Care Service Process of purchase and activation of service ISD Tariff Plans Q.18

    5 5 5 5 5 5 5 5 5 5

    4 4 4 4 4 4 4 4 4 4

    2 2 2 2 2 2 2 2 2 2

    1 1 1 1 1 1 1 1 1 1

    I will now read out some attributes regarding. As I read out each attribute, please tell me how do you rate these services based on experience with your mobile operator. S.No 1. 2 3 4 5 6 7 8 Parameters Network Tariff rates Mobile Number Portability Service GPRS & 3G services Voice call quality (echo, back ground noise, voice distortion ) Roaming rates Price of Sim Card Customer Care Service Very poor Poor Avera ge Good Excelle nt

    9 10

    Process of purchase and activation of service ISD Tariff Plans

    Q. 19. Taking everything in to consideration, how satisfied you are with

    your mobile operator


    Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Very dissatisfied 5 4 3 2 1

    You might also like