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    ROLEPLAY

    Uploaded by

    ALTHEA MARIE GALVEZ

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    © All Rights Reserved
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    ROLEPLAY

    Uploaded by

    ALTHEA MARIE GALVEZ
    17 views2 pages

    Copyright

    © © All Rights Reserved

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    Copyright:

    © All Rights Reserved
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    Download as docx, pdf, or txt
    17 views2 pages

    ROLEPLAY

    Uploaded by

    ALTHEA MARIE GALVEZ

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    You are on page 1of 2

    Booking a Hotel for Vacation

    Receptionist: Good evening, Madame! Welcome to December Suites. How may I assist you?

    Guest: Hi! I would like to book a room.

    Receptionist: What kind of room would you like?

    Guest: A single room, please. I need it right now.

    Receptionist: I am sorry, Ma’am but single rooms are not currently available, they would be available later at 10:00 PM. Is it

    okay for you to wait for three hours?

    Guest: I said I need the room right now. Besides, who in the right mind would wait for three hours?

    Receptionist: Would you like to get a family room instead? There’s one family room that can accommodate you right now.

    Guest: No, I don’t need a room that huge. What would I do there? I just need to sleep. Also, that would cost me so much.

    Receptionist: I understand your concern, Madame. With that, we could give you a 5% discount. You will only pay 24,000.

    Guest: Are you kidding me? That’s still double the price of a single room.

    Receptionist: I am sorry, but you have no other option but to wait.

    Guest: Where can I stay while waiting?

    Receptionist: You can wait in the lobby and you are free to use our recreational amenities. Thank you for your

    understanding, Ma’am.

    —- After 2 hours —-

    Receptionist: Ma’am, excuse me. I am sorry to inform you that the single room will still not be available by 10:00 pm

    because the other guest extended the—.

    Guest: Are you telling me that I waited for two hours for nothing?

    Receptionist: Our apologies for the inconvenie–.

    Guest: This is not just a simple inconvenience. You are wasting my time!

    Receptionist: We are very sorr—

    Guest: Your sorry will not take back the time wasted.
    Receptionist: We know, we know.

    Guest: I will make a complaint about this poor service.

    Receptionist: We understand your frustration but rest assured that we will compensate you for the inconvenience.

    Guest: How so?

    Receptionist: If you are willing to stay, we wou—

    Guest: I don’t have any reason to stay with this kind of service.

    Receptionist: If you are willing to stay, we would like to offer you a 30% discount for the family room that is available–.

    Guest: Do you think I will fall for that?

    Receptionist: – and a free dinner at our buffet restaurant.

    Guest: Give me the room.

    Receptionist: *chuckles* Okay. Let’s discuss the details at the reception desk. This way, Ma’am.

    Receptionist: Your room is on the 14th floor and has a view of the city skyline. The family room costs 24,000 pesos, but

    since you have a 30% discount, your balance would be 16,800 pesos only. How would you like to pay, Ma’am?

    Guest: Credit. Here’s the card.

    Receptionist: Here you go. Your room number is 1412 and you can avail your dinner once you have settled. Thank you so

    much for your patience, Ma’am. Have a nice stay!

    -------- END --------

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