USER MANUAL

SM-A155F/N
SM-A155F/DS
SM-A155F/DSN
SM-A155F/DSN UD
SM-A156B/DSN
SM-A156B/DSN UD
SM-A156E/N
SM-A156E/DS
SM-A156E/DSN

English. 04/2024. Rev.1.1 www.samsung.com

Table of Contents

Getting started 68 Samsung Health

69 Samsung Notes
5 Device layout and functions
70 Samsung Members
8 Charging the battery
70 Samsung Kids
11 Nano-SIM card
71 Samsung Global Goals
13 microSD card
71 Samsung TV Plus
15 Turning the device on and off
71 Samsung Shop
16 Initial setup
71 Galaxy Shop
17 Samsung account
72 Galaxy Wearable
18 Transferring data from your previous
device (Smart Switch) 72 Calendar
21 Understanding the screen 73 Reminder (Receiving notifications
for to-do items)
30 Notification panel
74 Radio
31 Entering text
74 Voice Recorder
75 My Files (Checking and managing
the files)
Apps and features 75 Clock
34 Installing or uninstalling apps 75 Calculator
35 Phone 76 Gaming Hub
38 Contacts 77 Game Booster (Configuring your
40 Messages gaming environment)
42 Camera 78 SmartThings
54 Gallery 78 Sharing content
58 AR Zone 80 Music Share
62 Multi window (Using multiple apps 81 Smart View (Mirroring on a TV
at once) screen)
65 Samsung Internet 82 Google apps
66 Samsung Wallet

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Table of Contents

Settings 101 Security and privacy

102 Face recognition
83 Introduction
104 Fingerprint recognition
83 Samsung account
106 Secure Folder
83 Connections
109 Secure Wi-Fi
85 Wi-Fi
110 Samsung Pass
86 Bluetooth
113 Location
88 NFC and contactless payments
(NFC-enabled models) 113 Safety and emergency
89 Data saver 114 Accounts and backup
89 Allowed networks for apps 114 Samsung Cloud
89 Mobile Hotspot 115 Google
90 More connection settings 115 Advanced features
91 Connected devices 116 Motions and gestures
92 Modes and Routines 117 Dual Messenger
92 Using modes 118 Digital Wellbeing and parental
controls
93 Using routines
118 Device care
94 Sounds and vibration
118 Optimising your device
95 Sound quality and effects
119 Battery
95 Separate app sound
119 Storage
96 Notifications
119 Memory
96 Display
119 App protection
98 Motion smoothness
120 Performance
98 Changing the screen mode or
adjusting the display colour 120 Additional care
99 Battery 120 Apps
99 Wallpaper and style 121 General management
100 Themes 122 Accessibility
100 Home screen 123 Software update
100 Lock screen 123 Remote support
101 Extend Unlock 124 About phone

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Table of Contents

Usage notices
125 Precautions for using the device
128 Notes on package contents and
accessories
129 Device overheating situations and
solutions

Appendix
133 Troubleshooting
138 Removing the battery

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Getting started
Device layout and functions
Microphone

SIM card / Light sensor

microSD card tray
Volume button
Front camera
Side button (Fingerprint
recognition sensor)
Touch screen

Headphone jack Multipurpose jack

(USB Type-C)

Flash
GPS antenna
Rear camera

NFC antenna
(NFC-enabled models)

Main antenna

Speaker Microphone

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Getting started

• When using the speakers, such as when playing media files or using
speakerphone, do not place the device close to your ears.
• Be careful not to expose the camera lens to a strong light source, such as direct
sunlight. If the camera lens is exposed to a strong light source, such as direct
sunlight, the camera image sensor may be damaged. A damaged image sensor is
irreparable and will cause dots or spots in pictures.
• If you use the device with its glass or acrylic body broken, there may be a risk
of injury. Use the device only after it has been repaired at a Samsung Service
Centre or an authorised service centre.
• If dust or foreign materials enter the microphone, speaker, or receiver, or if these
parts are covered, the device’s sound may become quiet or certain features may
not work. If you attempt to remove the dust or foreign materials with a sharp
object, the device may be damaged and its appearance may be affected.
• Connectivity problems and battery drain may occur in the following situations:
‒ If you attach metallic stickers on the antenna area of the device
‒ If you attach a device cover made with metallic material to the device
‒ If you cover the device’s antenna area with your hands or other objects while
using certain features, such as calls or the mobile data connection
• Do not cover the light sensor area with accessories, such as stickers or a cover.
Doing so may cause the sensor to malfunction.
• Prevent water from coming into contact with the touch screen. The touch screen
may malfunction in humid conditions or when exposed to water.

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Getting started

Hard buttons
Button Function
• Press and hold to turn the device on or off.
Side button • Press to turn on or lock the screen.
• Press twice to open the app or feature you set.
Side button + • Press simultaneously to capture a screenshot.
Volume Down
button
• Press and hold simultaneously to turn off the device.

Setting the Side button

Select an app or feature to launch by pressing the Side button twice.
Open Settings, tap Advanced features → Side button, and then select an option you
want.

Soft buttons

Recents button Back button

Home button

When you turn on the screen, the soft buttons will appear at the bottom of the screen.
Refer to Navigation bar (soft buttons) for more information.

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Getting started

Charging the battery

Charge the battery before using it for the first time or when it has been unused for
extended periods.

Wired charging
Connect the USB cable to the USB power adapter and plug the cable into the device’s
multipurpose jack to charge the battery. After fully charging, disconnect the charger
from the device.

Quick charging
Use a super fast charger or fast charger.
You can check the connection status of the charger by opening Settings and tapping
Battery.
• If fast charging does not work, open Settings, tap Battery → Charging settings,
and then check if the feature you want is turned on. Also, check if the USB cable
and the USB power adapter are connected properly.
• You can charge the battery more quickly while the device or its screen is turned
off.

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Getting started

Charging other devices

Use the USB cable to charge another mobile device with your phone’s battery.
Connect your phone and the other device using your phone’s USB cable. A USB connector
may be needed depending on the other device.
When charging starts, the battery charging icon will appear on the other device’s screen.
The app selection pop-up window that appears on your phone is for data transfer.
Do not select an app from the pop-up window.

Reducing the battery consumption

Your device provides various options that help you conserve battery power.
• Optimise the device using the device care feature.
• When you are not using the device, turn off the screen by pressing the Side button.
• Turn on power saving mode.
• Close unnecessary apps.
• Turn off the Bluetooth feature when not in use.
• Turn off auto-syncing of apps that need to be synced.
• Decrease the backlight time.
• Decrease the screen brightness.

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Getting started

Battery charging tips and precautions

Use only Samsung-approved battery, charger, and cable specifically designed for
your device. Incompatible battery, charger, and cable can cause serious injuries or
damage to your device.
• Connecting the charger improperly may cause serious damage to the device. Any
damage caused by misuse is not covered by the warranty.
• Use only USB Type-C cable supplied with the device. The device may be
damaged if you use Micro USB cable.
• If you charge the device while the multipurpose jack is wet, the device may be
damaged. Thoroughly dry the multipurpose jack before charging the device.
• To save energy, unplug the charger when not in use. The charger does not have a
power switch, so you must unplug the charger from the electric socket when not
in use to avoid wasting power. The charger should remain close to the electric
socket and easily accessible while charging.
• When using a charger, it is recommended to use an approved charger that
guarantees the charging performance.
• If the battery is completely discharged, the device cannot be turned on
immediately when the charger is connected. Allow a depleted battery to charge
for a few minutes before turning on the device.
• If you use multiple apps at once, network apps, or apps that need a connection
to another device, the battery will drain quickly. To avoid losing power during a
data transfer, always use these apps after fully charging the battery.
• Using a power source other than the charger, such as a computer, may result in a
slower charging speed because of a lower electric current.
• The device can be used while it is charging, but it may take longer to fully charge
the battery.
• If the device receives an unstable power supply while charging, the touch screen
may not function. If this happens, unplug the charger from the device.
• While charging, the device and the charger may heat up. This is normal and
should not affect the device’s lifespan or performance. If the battery gets hotter
than usual, the charger may stop charging.
• If the device is not charging properly, take the device and the charger to a
Samsung Service Centre or an authorised service centre.

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Getting started

Nano-SIM card
Insert the SIM or USIM card provided by your carrier.
For dual SIM models, you can insert two SIM or USIM cards so you can have two phone
numbers or service providers for a single device. In some areas, data transfer speeds may
be slower if two SIM cards are inserted in the device than when one SIM card is inserted.
Some services that require a network connection may not be available depending
on the carrier.

Inserting the SIM or USIM card

1 2 3 4

Single SIM card tray <Underside>

Dual SIM card tray

1 Insert the ejection pin into the hole on the tray to loosen the tray.
2 Pull out the tray gently from the tray slot.
3 Place the SIM or USIM card on the tray with the gold-coloured contacts facing
upwards and gently press the SIM or USIM card into the tray to secure it.

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Getting started

4 Insert the tray back into the tray slot.

• Use only a nano-SIM card.
• Use caution not to lose or let others use the SIM or USIM card. Samsung is not
responsible for any damages or inconveniences caused by lost or stolen cards.
• Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device
may be damaged.
• If the card is not fixed firmly into the tray, the SIM card may leave or fall out of
the tray.
• If you insert the tray into your device while the tray is wet, your device may be
damaged. Always make sure the tray is dry.
• Fully insert the tray into the tray slot to prevent liquid from entering your device.

Correct card installation (dual SIM card tray)

SIM1 SIM

SIM2 microSD card

<Underside> <Underside>

SIM manager (dual SIM models)

Open Settings and tap Connections → SIM manager.
• SIM cards: Activate the SIM card to use and customise the SIM card settings.
• Preferred SIMs: Select to use specific SIM cards for some features, such as voice
calls, when two cards are activated.
• Data switching: Set the device to use another SIM card for data services if the
preferred SIM card cannot connect to the network.
You may incur additional charges when using this feature.
• More SIM settings: Customise the call settings.

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Getting started

microSD card
Inserting an SD card
Your device’s SD card capacity may vary from other models and some SD cards may not
be compatible with your device depending on the SD card manufacturer and type. To
check out your device’s maximum SD card capacity, refer to the Samsung website.

1 2 3 4

<Underside>

1 Insert the ejection pin into the hole on the tray to loosen the tray.
2 Pull out the tray gently from the tray slot.
3 Place an SD card on the tray with the gold-coloured contacts facing upwards and
gently press the SD card into the tray to secure it.

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Getting started

4 Insert the tray back into the tray slot.

• Use only a microSD card.
• Some SD cards may not be fully compatible with the device. Using an
incompatible card may damage the device, the SD card, or the data stored in it.
• Use caution to insert the SD card right-side up.
• Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device
may be damaged.
• When you remove the tray from the device, the mobile data connection will be
disabled.
• If the card is not fixed firmly into the tray, the SD card may leave or fall out of the
tray.
• If you insert the tray into your device while the tray is wet, your device may be
damaged. Always make sure the tray is dry.
• Fully insert the tray into the tray slot to prevent liquid from entering your device.
• The device supports the FAT and the exFAT file systems for SD cards. When
inserting a card formatted in a different file system, the device will ask to
reformat the card or will not recognise the card. To use the SD card, you must
format it. If your device cannot format or recognise the SD card, contact the SD
card manufacturer or a Samsung Service Centre or an authorised service centre.
• Frequent writing and erasing of data shortens the lifespan of SD cards.
• When inserting an SD card into the device, the SD card’s file directory appears in
the My Files → SD card folder.

Removing the SD card

Before removing the SD card, first unmount it for safe removal.
1 Open Settings and tap Device care → Storage.
2 Swipe to the left to access the SD card page.
3 Tap → Unmount.
Do not remove external storage, such as an SD card or USB storage, while the
device is transferring or accessing information, or right after transferring data.
Doing so can cause data to be damaged or lost or cause damage to the external
storage or phone. Samsung is not responsible for losses, including loss of data,
resulting from the misuse of external storage devices.

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Getting started

Formatting the SD card

An SD card formatted on a computer may not be compatible with the device. Format the
SD card on the device.
1 Open Settings and tap Device care → Storage.
2 Swipe to the left to access the SD card page.
3 Tap → Format.
Before formatting the SD card, remember to make backup copies of all important
data stored in the SD card. The manufacturer’s warranty does not cover loss of data
resulting from user actions.

Turning the device on and off

Follow all posted warnings and directions from authorised personnel in areas
where the use of wireless devices is restricted, such as aeroplanes and hospitals.

Side button

Turning the device on

Press and hold the Side button for a few seconds to turn on the device.

Turning the device off

1 To turn off the device, press and hold the Side button. Alternatively, open the
notification panel, swipe downwards, and then tap .
2 Tap Power off.
To restart the device, tap Restart.

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Getting started

Forcing restart
If your device is frozen and unresponsive, press and hold the Side button and the Volume
Down button simultaneously for more than 7 seconds to restart it.

Emergency call
You can make an emergency call or check the medical information you saved.
Press and hold the Side button, and then tap Emergency call. Alternatively, open the
notification panel, swipe downwards, and then tap → Emergency call.
To manage your medical information and emergency contacts, open Settings and
tap Safety and emergency.

Initial setup
When you turn on your device for the first time or after performing a data reset, follow
the on-screen instructions to set up your device.
If you do not connect to a Wi-Fi network, you might not be able to set up some
device features during the initial setup.

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Getting started

Samsung account
Using the Samsung account, you can use a variety of Samsung services that are provided
through mobile devices, TVs, and the Samsung website.
To check the list of services that can be used with your Samsung account, visit
account.samsung.com.
1 Open Settings and tap Samsung account.
Alternatively, open Settings and tap Accounts and backup → Manage accounts →
Add account → Samsung account.
2 Sign in to your Samsung account. If you do not have a Samsung account, tap Forgot
password or don’t have an account? → Create account.

Finding your ID and resetting your password

If you forget your Samsung account ID or password, tap Forgot password or don’t have
an account? → Forgot ID or Forgot password on the Samsung account sign-in screen.
You can find your ID or reset your password after you enter the required information.

Signing out of your Samsung account

When you sign out of your Samsung account, your data, such as contacts or events, will
also be removed from your device.
1 Open Settings and tap Accounts and backup → Manage accounts.
2 Tap Samsung account → My profile and tap Sign out at the bottom of the screen.
3 Tap Sign out, enter your Samsung account password, and then tap OK.

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Getting started

Transferring data from your previous device

(Smart Switch)
You can use Smart Switch to transfer data from your previous device to your new phone.
Open Settings and tap Accounts and backup → Bring data from old device.
• This feature may not be supported on some devices or computers.
• Limitations apply. Visit www.samsung.com/smartswitch for details. Samsung
takes copyright seriously. Only transfer content that you own or have the right to
transfer.

Transferring data using a USB cable

You can connect your previous device to your new phone with the USB cable to transfer
data. If you do not have the app, download it from Galaxy Store or Play Store.
1 Connect your new phone and the previous device using your new phone’s USB cable.
A USB connector may be needed depending on the previous device.
2 When the app selection pop-up window appears, tap Smart Switch → Receive data.
3 In the previous device, tap Allow.
Your new phone will recognise the previous device and a list of data you can transfer
will appear.
4 On your new phone, select an option you want, tap Next, and then follow the
on-screen instructions to transfer data.
Do not disconnect the USB cable from the device when you are transferring files.
Doing so may cause data loss or device damage.
Transferring data increases the battery power consumption of your device. Ensure
that your device is sufficiently charged before transferring data. If the battery
power is low, data transfer may be interrupted.

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Getting started

Transferring data wirelessly

Transfer data from your previous device to your new phone wirelessly through Wi-Fi
Direct.
1 On the previous device, open Smart Switch.
If you do not have the app, download it from Galaxy Store or Play Store.
2 On your new phone, open Settings and tap Accounts and backup → Bring data from
old device.
3 Place the devices near each other.
4 On the previous device, tap Send data → Wireless.
5 On your new phone, tap Receive data, select your previous device’s operating system,
and then tap Wireless.
6 On the previous device, tap Allow.
7 On your new phone, select an option you want, tap Next, and then follow the
on-screen instructions to transfer data.

Backing up and restoring data using external storage

Transfer data using external storage, such as a microSD card.
1 Back up data from your previous device to external storage.
2 Insert or connect the external storage device to your phone.
3 On your phone, open Settings and tap Accounts and backup → External storage
transfer.
4 Select the backup data under Restore from.
5 Select an option you want, tap Next, and then follow the on-screen instructions to
transfer data.

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Getting started

Transferring backup data from a computer

Back up data from your previous device to a computer and import the data to your new
phone.
1 On the computer, visit www.samsung.com/smartswitch to download Smart Switch.
2 On the computer, open Smart Switch.
If your previous device is not a Samsung device, back up data to a computer using
an app provided by the device’s manufacturer. Then, skip to the fifth step.
3 Connect your previous device to the computer using the device’s USB cable.
4 On the computer, follow the on-screen instructions to back up data from the device.
Then, disconnect your previous device from the computer.
5 Connect your new phone to the computer using the USB cable.
6 On the computer, follow the on-screen instructions to transfer data to your new
phone.

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Getting started

Understanding the screen

Controlling the touch screen
Tapping Touching and
Tap the screen. holding
Touch and hold
the screen for
approximately
2 seconds.
Dragging Double tapping
Touch and hold Double tap the
an item and drag screen.
it to the target
position.
Swiping Spreading and
Swipe upwards, pinching
downwards, to Spread two
the left, or to the fingers apart
right. or pinch on the
screen.

• Do not allow the touch screen to come into contact with other electrical devices.
Electrostatic discharges can cause the touch screen to malfunction.
• To avoid damaging the touch screen, do not tap it with anything sharp or apply
excessive pressure to it with your fingertips or other object.
• It is recommended not to use fixed graphics on part or all of the touch screen
for extended periods. Doing so may result in afterimages (screen burn-in) or
ghosting.
The device may not recognise touch inputs close to the edges of the screen, which
are outside of the touch input area.

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Getting started

Navigation bar (soft buttons)

When you turn on the screen, the soft buttons will appear on the navigation bar at the
bottom of the screen. The soft buttons are set to the Recents button, Home button, and
Back button by default. The functions of the buttons can change according to the app
currently being used or usage environment.

Button Function
Recents • Tap to open the list of recent apps.
• Tap to return to the Home screen.
Home
• Touch and hold to open the Google Assistant app.
Back • Tap to return to the previous screen.

Hiding the navigation bar

Check files or use apps on a wider screen by hiding the navigation bar.
Open Settings, tap Display → Navigation bar, and then tap Swipe gestures under
Navigation type. The navigation bar will be hidden and the gesture hints will appear. Tap
More options and select an option you want.

Swipe from bottom Swipe from sides and bottom

If you want to hide the gesture hints at the bottom of the screen, tap the Gesture hint
switch to turn it off.

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Getting started

Home screen and Apps screen

The Home screen is the starting point for accessing all of the device’s features. It
displays widgets, shortcuts to apps, and more.
The Apps screen displays icons for all apps, including newly installed apps.

Switching between Home and Apps screens

On the Home screen, swipe upwards to open the Apps screen.
To return to the Home screen, swipe upwards or downwards on the Apps screen.
Alternatively, tap the Home button or the Back button.

Finder

Favourite apps

Home screen Apps screen

If you add the Apps button on the Home screen, you can open the Apps screen by
tapping the button. On the Home screen, touch and hold an empty area, tap Settings,
and then tap the Show Apps screen button on Home screen switch to turn it on. The
Apps button will be added at the bottom of the Home screen.

Apps button

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Getting started

Editing the Home screen

On the Home screen, touch and hold an empty area, or pinch your fingers together to
access the editing options. You can set the wallpaper, add widgets, and more. You can
also add, delete, or rearrange Home screen panels.
• Adding panels: Swipe to the left, and then tap .
• Moving panels: Drag a panel preview to a new location.
• Deleting panels: Tap on the panel.

• Wallpaper and style: Change the wallpaper settings for the Home screen and the
locked screen.
• Themes: Change the device’s theme. Visual elements of interface, such as colours,
icons, and wallpapers, will change depending on the selected theme.
• Widgets: Widgets are small apps that launch specific app features to provide
information and convenient access on your Home screen. Select a widget and tap
Add. The widget will be added on the Home screen.
• Settings: Configure settings for the Home screen, such as the screen layout.

Displaying all apps on the Home screen

Without using a separate Apps screen, you can set the device to display all apps on the
Home screen. On the Home screen, touch and hold an empty area, and then tap Settings
→ Home screen layout → Home screen only → Apply.

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Getting started

Launching Finder
Search for content on the device.
1 On the Apps screen, tap Search.
2 Enter a keyword.
Apps and content on your device will be searched.
If you tap on the keyboard, you can search for more content.

Moving items
Drag an item to a new location. To move the item to another panel, drag it to the side of
the screen. If you touch and hold an item and tap Select, you can select more items and
move them together at once.
To add a shortcut to an app on the Home screen, touch and hold an item on the Apps
screen, and then tap Add to Home. A shortcut to the app will be added on the Home
screen.
You can also move frequently used apps to the shortcuts area at the bottom of the Home
screen.

Creating folders
On the Home screen or the Apps screen, drag an app over another app.
A new folder containing the selected apps will be created. Tap Folder name and enter a
folder name.

• Adding more apps

Tap on the folder. Tick the apps to add and tap Done. You can also add an app by
dragging it to the folder.

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Getting started

• Moving apps from a folder

Drag an app to a new location.
• Deleting a folder
Touch and hold a folder, and then tap Delete folder. Only the folder will be deleted.
The folder’s apps will be relocated to the Apps screen.

Edge panel
You can access your favourite apps and features from the Edge panels.
Drag the Edge panel handle towards the centre of the screen.
If the Edge panel handle is not visible, open Settings, tap Display, and then tap the Edge
panels switch to turn it on.

Edge panel handle Edge panel

Edge panel settings

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Getting started

Lock screen
Pressing the Side button turns off the screen and locks it. Also, the screen turns off and
automatically locks if the device is not used for a specified period.
To unlock the screen, swipe in any direction when the screen turns on.
If the screen is off, press the Side button to turn on the screen. Alternatively, double tap
the screen.

Changing the screen lock method

To change the screen lock method, open Settings, tap Lock screen → Screen lock type,
and then select a method.
When you set a pattern, PIN, password, or your biometric data for the screen lock
method, you can protect your personal information by preventing others from accessing
your device. After setting the screen lock method, the device will require an unlock code
whenever unlocking it.
You can set your device to perform a factory data reset if you enter the unlock code
incorrectly several times in a row and reach the attempt limit. Open Settings, tap
Lock screen → Secure lock settings, unlock the screen using the preset screen lock
method, and then tap the Auto factory reset switch to turn it on.

Indicator icons
Indicator icons appear on the status bar at the top of the screen. The icons listed in the
table are most common.

Icon Meaning
No signal
Signal strength
Roaming (outside of normal service area)
GPRS network connected
EDGE network connected
UMTS network connected
HSDPA network connected
HSPA+ network connected

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Icon Meaning
/ LTE network connected
5G network connected
LTE network connected in LTE network that includes the 5G network
Wi-Fi connected
Bluetooth feature turned on
Location services being used
Call in progress
Missed call
New text or multimedia message
Alarm turned on
/ Mute mode / Vibration mode
Flight mode turned on
Error occurred or caution required
/ Battery charging / Battery power level

• The status bar may not appear at the top of the screen in some apps. To display
the status bar, drag down from the top of the screen.
• Some indicator icons appear only when you open the notification panel.
• The indicator icons may appear differently depending on the carrier or model.

Screen capture
Capture a screenshot while using the device and write on, draw on, crop, or share the
captured screen. You can capture the current screen and scrollable area.

How to capture a screenshot

Use the following methods to capture a screenshot. You can check the captured
screenshots in Gallery.
Method 1) Button capture: Press the Side button and the Volume Down button
simultaneously.

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Getting started

Method 2) Swipe capture: With the edge of your hand, swipe your hand to the left or
right across the screen.
• It is not possible to capture a screenshot while using some apps and features.
• If capturing a screenshot by swiping is not turned on, open Settings, tap
Advanced features → Motions and gestures, and then tap the Palm swipe to
capture switch to turn it on.

After capturing a screenshot, use the following options on the toolbar at the bottom of
the screen:

• : Capture the current content and the hidden content on an elongated page, such
as a webpage. When you tap , the screen will automatically scroll down and more
content will be captured.
• : Write or draw on the screenshot or crop a portion from the screenshot. You can
check the cropped area in Gallery.
• : Add tags to the screenshot. To search for screenshots by tag, tap in Gallery.
You can access the tags list and search for the screenshot you want.
• : Share the screenshot with others.
If the options are not visible on the captured screen, open Settings, tap Advanced
features → Screenshots, and then tap the Show toolbar after capturing switch to
turn it on.

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Notification panel
When you receive new notifications, indicator icons appear on the status bar. To check
out more information about the icons, open the notification panel and check the details.
To open the notification panel, drag the status bar downwards. To close the notification
panel, swipe upwards on the screen.
You can use the following functions on the notification panel.

Quick settings Open Settings.

Control connected nearby devices Adjust the brightness of the

and SmartThings devices and display.
scenes.
Control media on your phone and
Check the notification details and connected nearby devices.
perform various actions.
Clear all notifications.
Access the notification settings.

Using the quick settings panel

Swipe downwards on the notification panel to open the quick settings panel.

Tap each button to turn the specific feature on or off. To access more detailed settings,
tap the button’s text or touch and hold a button.
To edit buttons, tap → Edit.

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Getting started

Controlling media playback

Control media on your phone and connected nearby devices on the notification panel.
1 Open the notification panel and tap Media output.
2 Tap the icons on the controller to control the playback.

Controlling nearby devices

Launch and take control of nearby connected devices and frequently used SmartThings
devices and scenes on the notification panel.
1 Open the notification panel and tap Device control.
Nearby connected devices and SmartThings devices and scenes will appear.
2 Select a nearby device or a SmartThings device to control it, or select a scene to
launch it.

Entering text
Keyboard layout
A keyboard appears automatically when you enter text.

Additional keyboard functions Access more keyboard functions.

Enter uppercase. For all caps, tap Delete a preceding character.

it twice.

Enter symbols. Break to the next line.

Enter a space.

Text entry is not supported in some languages. To enter text, you must change the
input language to one of the supported languages.

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Getting started

Changing the input language

Tap → Languages and types → Manage input languages and select the languages
to use. When you select two or more languages, you can switch between the input
languages by tapping .

Changing the keyboard

On the navigation bar, tap to change the keyboard.
To change the keyboard type, tap → Languages and types, select a language, and
then select the keyboard type you want.
• If the keyboard button ( ) does not appear on the navigation bar, open
Settings, tap General management → Keyboard list and default, and then tap
the Keyboard button on navigation bar switch to turn it on.
• On a 3 x 4 keyboard, a key has three or four characters. To enter a character, tap
the corresponding key repeatedly until the desired character appears.

Additional keyboard functions

• : Enter emojis, stickers, and more. You can also enter your emoji stickers that look
like you. Refer to Using your AR emoji stickers in chats for more information.
• : Add an item from the clipboard.
• : Switch to one-handed operation mode.
• : Enter text by voice.
• : Change the keyboard settings.
Tap to use more keyboard functions.
• : Switch to the split keyboard.
• : Switch to the floating keyboard. You can move the keyboard to another location
by dragging the tab.
• : Search for content and enter it.
• : Translate text and enter it.
• : Enter your personal information registered to Samsung Pass.
• : Find spelling and grammatical mistakes and get suggestions when writing in
English.

32
Getting started

• : Share music links.

• : Share video links.
• : Enter emojis.
• : Attach GIFs.
• / / : Enter stickers.
• : Change the keyboard size.
• : Open the text editing panel.
Some features may not be available depending on the carrier or model.

Copying and pasting

1 Touch and hold over text.
2 Drag or to select the desired text, or tap Select all to select all text.
3 Tap Copy or Cut.
The selected text is copied to the clipboard.
4 Touch and hold where the text is to be inserted and tap Paste.
To paste text that you have previously copied, tap Clipboard and select the text.

33
Apps and features
Installing or uninstalling apps
Galaxy Store
Purchase and download apps. You can download apps that are specialised for Samsung
Galaxy devices.
Open the Galaxy Store app. Browse apps by category or tap to search for a keyword.
• This app may not be available depending on the carrier or model.
• To change the auto update settings, tap Menu → → Auto update apps, and
then select an option.

Play Store
Purchase and download apps.
Open the Play Store app. Browse apps by category or search for apps by keyword.
To change the auto update settings, tap your account icon, tap Settings → Network
preferences → Auto-update apps, and then select an option.

Managing apps
Uninstalling or disabling apps
Touch and hold an app and select an option.
• Uninstall: Uninstall downloaded apps.
• Disable: Disable selected default apps that cannot be uninstalled from the device.
Some apps may not support this feature.

Enabling apps
Open Settings, tap Apps → → Disabled → OK, select an app, and then tap Enable.

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Apps and features

Setting app permissions

For some apps to operate properly, they may need permission to access or use
information on your device.
To access your app permission settings, open Settings and tap Apps. Select an app and
tap Permissions. You can check the app’s permissions list and change its permissions.
To check or change app permission settings by permission category, open Settings and
tap Apps → → Permission manager. Select an item and select an app.
If you do not grant permissions to apps, the basic features of the apps may not
function properly.

Phone
Introduction
Make or answer voice and video calls.

Making calls
1 Open the Phone app and tap Keypad.
2 Enter a phone number.
3 Tap to make a voice call, or tap or to make a video call.

More options
Add the number to the contacts
list. Search for a contact.
Preview the phone number.

35
Apps and features

Making calls from call logs or contacts list

Open the Phone app, tap Recents or Contacts, and then swipe to the right on a contact
or a phone number to make a call.
If this feature is turned off, tap → Settings → Other call settings, and then tap the
Swipe to call or text switch to turn it on.

Using speed dial

To set a number to speed dial, open the Phone app, tap Keypad → → Speed dial
numbers, select a speed dial number, and then add a phone number.
To make a call, touch and hold a speed dial number on the keypad. For speed dial
numbers 10 and up, tap the first digit(s) of the number, and then touch and hold the last
digit.
For example, if you set the number 123 as a speed dial number, tap 1, tap 2, and then
touch and hold 3.

Making an international call

1 Open the Phone app and tap Keypad.
2 Touch and hold 0 until the + sign appears.
3 Enter the country code, area code, and phone number, and then tap .

Receiving calls
Answering a call
When a call comes in, drag outside the large circle.

Rejecting a call
When a call comes in, drag outside the large circle.
To send a message when rejecting an incoming call, drag the Send message bar upwards
and select a message to send.
To create various rejection messages, open the Phone app, tap → Settings → Quick
decline messages, enter a message, and then tap .

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Apps and features

Blocking phone numbers

Block calls from specific numbers added to your block list.
Open the Phone app, tap → Settings → Block numbers, and then select contacts or
phone numbers to save in the blocked numbers list.
When blocked numbers try to contact you, you will not receive notifications. The calls
will be logged in the call log.
You can also block incoming calls from people that do not show their caller ID. Tap
the Block calls from unknown numbers switch to turn the feature on.

Options during calls

• Add call: Dial a second call. The first call will be put on hold. When you end the
second call, the first call will be resumed.
• Hold call: Hold a call.
• Video call: Switch to a video call.
• Bluetooth: Switch to a Bluetooth headset if it is connected to the device.
• Speaker: Turn speakerphone off or on. When using the speakerphone, keep the
device away from your ears.
• Mute: Turn off the microphone so that the other party cannot hear you.
• Keypad / Hide: Open or close the keypad.
• : End the current call.
• : During a video call, switch to a voice call.
• : During a video call, lock the screen.
• Effects: During a video call, apply various effects.
• : During a video call, change the screen ratio.
• Camera: During a video call, turn off the camera so that the other party cannot see
you.
• Switch: During a video call, switch between the front and rear cameras.
Some features may not be available depending on the carrier or model.

37
Apps and features

Contacts
Introduction
Create new contacts or manage contacts on the device.

Adding contacts
Creating a new contact
1 Open the Contacts app and tap .
2 Select a storage location.
3 Enter contact information and tap Save.

Importing contacts
Add contacts by importing them from other storages to your device.
1 Open the Contacts app and tap → Manage contacts → Import contacts.
2 Follow the on-screen instructions to import contacts.

Syncing contacts with your web accounts

Sync your device contacts with online contacts saved in your web accounts, such as your
Samsung account.
1 Open Settings, tap Accounts and backup → Manage accounts and select the account
to sync with.
2 Tap Sync account and tap the Contacts switch to turn it on.

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Apps and features

Searching for contacts

Open the Contacts app. Tap at the top of the contacts list and enter search criteria.
Tap the contact. Then take one of the following actions:
• : Make a voice call.
• : Compose a message.
• / : Make a video call.
• : Compose an email.

Deleting contacts
1 Open the Contacts app and tap → Edit.
2 Select contacts and tap Delete.
To delete contacts one by one, tap a contact from the contacts list and tap More →
Delete.

Sharing contacts
You can share contacts with others by using various sharing options.
1 Open the Contacts app and tap → Edit.
2 Select contacts and tap Share.
3 Select a sharing method.

Creating groups
You can add groups, such as family or friends, and manage contacts by group.
1 Open the Contacts app and tap → Groups → Create group.
2 Follow the on-screen instructions to create a group.

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Apps and features

Merging duplicate contacts

If your contacts list includes duplicate contacts, merge them into one to streamline your
contacts list.
1 Open the Contacts app and tap → Manage contacts → Merge contacts.
2 Tick contacts and tap Merge.

Messages
Introduction
Send and check messages by conversation.
You may incur additional charges for sending or receiving messages when you are
roaming.

Sending messages
1 Open the Messages app and tap .
2 Add recipients and enter a message.
To record and send a voice message, touch and hold , and say your message. The
recording icon appears only while the message input field is empty.
3 Tap to send the message.

Recipient Enter recipients.

Enter a message. Enter emojis or stickers.

Attach files. Send the message.

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Apps and features

Checking messages
1 Open the Messages app and tap Conversations.
2 On the messages list, select a contact or a phone number.
• To reply to the message, tap the message input field, enter a message, and then
tap .
• To adjust the font size, spread two fingers apart or pinch on the screen.

Sorting messages
You can sort messages by category.
Open the Messages app and tap Conversations → .
If the category option does not appear, tap → Settings and tap the Conversation
categories switch to turn it on.

Deleting messages
Touch and hold a message to delete, then tap Delete.

Changing message settings

Open the Messages app, tap → Settings. You can block unwanted messages, change
notification settings, and more.

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Apps and features

Camera
Introduction
Take pictures and record videos using various modes and settings.
Camera etiquette
• Do not take pictures or record videos of other people without their permission.
• Do not take pictures or record videos where legally prohibited.
• Do not take pictures or record videos in places where you may violate other people’s
privacy.

Taking pictures
1 Open the Camera app.
You can also open the app by pressing the Side button twice or dragging to the
left on the locked screen.
• Some camera features are not available when you open the Camera app from
the locked screen or when the screen is turned off while the screen lock method
is set.
• The camera automatically shuts off when unused.
• Some methods may not be available depending on the carrier or model.
2 Tap the image on the preview screen where the camera should focus.
To adjust the brightness of pictures, drag the adjustment bar that appears above or
below the circular frame.

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Apps and features

3 Tap to take a picture.

To change the shooting mode, drag the shooting modes list to the left or right, or
swipe to the left or right on the preview screen.

Camera settings Options for current shooting

mode

Zoom

Shooting modes list

Preview thumbnail

Switch between the front and

Take a picture. rear cameras.

• The preview screen may vary depending on the shooting mode and which
camera is being used.
• The focus may not be clear if the subject is close. Take pictures or videos from a
good distance.
• If pictures you take appear blurry, clean the camera lens and try again.
• Make sure that the lens is not damaged or contaminated. Otherwise, the device
may not work properly in some modes that require high resolutions.
• Your device’s camera features a wide-angle lens. Minor distortion may occur
in wide-angle pictures or videos and does not indicate device performance
problems.
• The maximum capacity for recording a video may vary depending on the
resolution.
• The camera may fog up or form condensation if the device is exposed to sudden
changes in air temperature, because of the difference in temperature outside
and inside the camera cover. Try to avoid such conditions when planning to use
the camera. If fogging does occur, allow the camera to dry naturally at room
temperature before taking pictures or recording videos, otherwise results may
look blurry.

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Apps and features

Using zoom features

To zoom in or out while using the rear camera, select the desired zoom icon on the
preview screen.
You can also select the desired zoom level from the zoom level list that appears when
you tap the zoom icon.
To adjust the zoom more precisely, drag the zoom icon, pinch, or spread two fingers
apart on the preview screen.

Zoom

Zoom level list

Locking the focus (AF) and exposure (AE)

You can lock the focus or exposure on a selected area to prevent the camera from
automatically adjusting based on changes to the subjects or light sources.
Touch and hold the area to focus, the AF/AE frame will appear on the area and the focus
and exposure setting will be locked. The setting remains locked even after you take a
picture.
This feature may not be available depending on the shooting mode.

44
Apps and features

Using the camera button

• Touch and hold the camera button to record a video.
• To take burst shots, swipe the camera button to the edge of the screen and hold it. If
you tap on the preview screen and tap Swipe Shutter button to → Create GIF, you
can create GIFs.
• If you add another camera button, you can move it anywhere on the screen and take
pictures more conveniently. On the preview screen, tap → Shooting methods and
tap the Floating Shutter button switch to turn it on.

Options for current shooting mode

On the preview screen, use the following options.
• : Turn the flash on or off.
• : Select the length of the delay before the camera automatically takes a picture.
• 3:4: Select an aspect ratio for pictures.
• 12M: Select a resolution for pictures.
• : Change the recording time for hyperlapse videos.
• AUTO: Select a frame rate for hyperlapse videos.
• 9:16: Select an aspect ratio for videos.
• : Select a resolution for videos.
• : Apply a filter effect or beauty effects.
• : Select a metering method. This determines how light values are calculated.
Centre-weighted metering uses the light in the centre portion of the shot to
calculate the exposure of the shot. Matrix metering averages the entire scene.
Spot metering uses the light in a concentrated centre area of the shot to calculate
the exposure of the shot.
• : Adjust the colour tone.
• : In FOOD mode, focus on a subject inside the frame and blur the image outside
the frame.
• : In FOOD mode, adjust the colour temperature.
The available options may vary depending on the model or shooting mode.

45
Apps and features

Photo mode
The camera adjusts the shooting options automatically depending on the surroundings.
On the shooting modes list, tap PHOTO and tap to take a picture.

Changing the resolution

You can take high-resolution pictures.
In shooting options, tap 12M to change the resolution to the one you want, and take a
picture.
The resolution may vary depending on the model.

Taking selfies
You can take self-portraits with the front camera.
1 On the preview screen, swipe upwards or downwards, or tap to switch to the front
camera for self-portraits.
2 Face the front camera lens.
To take self-portraits with a wide-angle shot of the landscape or people, tap .
3 Tap to take a picture.

Applying filter and beauty effects

You can select a filter effect and modify facial features, such as your skin tone or face
shape, before taking a picture.
1 On the preview screen, tap .
2 Select effects and take a picture.
If you tap , you can download filters from Galaxy Store, or you can create your own
filter using an image with a colour tone you like from Gallery.

46
Apps and features

Video mode
The camera adjusts the shooting options automatically depending on the surroundings.
1 On the shooting modes list, tap VIDEO and tap to record a video.
To capture an image from the video while recording, tap .
2 Tap to stop recording the video.

Fun mode
Take pictures or record videos with various effects.
1 On the shooting modes list, tap FUN.
2 Select an effect.
3 Tap the effect button to take a picture.
To record a video, touch and hold the effect button.

Portrait mode
By using Portrait mode, you can capture pictures where the background is blurred and
the subject stands out clearly. You can also apply a background effect and edit it after
taking a picture.
1 On the shooting modes list, tap PORTRAIT.
2 Tap and drag the background blur adjustment bar to adjust the blur level.
3 When Ready appears on the preview screen, tap to take a picture.

Background blur adjustment bar

47
Apps and features

• Use this feature in a place that has sufficient light.

• The background blur may not be applied properly in the following conditions:
‒ The device or the subject is moving.
‒ The subject is thin or transparent.
‒ The subject has a similar colour to the background.
‒ The subject or background is plain.

Pro mode
Capture pictures while manually adjusting various shooting options, such as exposure
value and ISO value.
On the shooting modes list, tap MORE → PRO. Select options and customise the
settings, and then tap to take a picture.

Available options
• : Reset the settings.
• ISO: Select an ISO value. This controls camera light sensitivity. Low values are for
stationary or brightly lit objects. Higher values are for fast-moving or poorly lit
objects. However, higher ISO settings can result in noise in pictures.
• SPEED: Adjust the shutter speed. A slow shutter speed allows more light in, so the
picture becomes brighter. This is ideal for pictures of scenery or pictures taken at
night. A fast shutter speed allows less light in. This is ideal for capturing pictures of
fast-moving subjects.
• EV: Change the exposure value. This determines how much light the camera’s sensor
receives. For low-light situations, use a higher exposure.
• FOCUS: Change the focus mode. Drag the adjustment bar to manually adjust the
focus.
• WB: Select an appropriate white balance, so images have a true-to-life colour range.
You can set the colour temperature.

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Apps and features

Separating the focus area and the exposure area

You can separate the focus area and the exposure area.
Touch and hold the preview screen. The AF/AE frame will appear on the screen. Drag the
frame to the area where you want to separate the focus area and the exposure area.

Panorama mode
Using panorama mode, take a series of pictures and then stitch them together to create
a wide scene.
1 On the shooting modes list, tap MORE → PANORAMA.
2 Tap and move the device slowly in one direction.
Keep the image within the frame on the camera’s viewfinder. If the preview image is
out of the guide frame or you do not move the device, the device will automatically
stop taking pictures.
3 Tap to stop taking pictures.
Avoid taking pictures of indistinct backgrounds, such as an empty sky or a plain
wall.

49
Apps and features

Food mode
Take pictures of food with more vibrant colours.
1 On the shooting modes list, tap MORE → FOOD.
A frame will appear on the screen and the area outside the frame will be blurred.
2 To resize the frame, drag a corner of the frame.
Tap the area you want or drag the frame to move it.
3 Tap and drag the adjustment bar to adjust the colour temperature.
4 Tap to take a picture.

Night mode
Take a picture in low-light conditions, without using the flash. When you use a tripod,
you can get brighter and steadier results.
1 On the shooting modes list, tap MORE → NIGHT.
2 Tap and hold your device steady until shooting is complete.

Macro mode
Take pictures of subjects at close range.
On the shooting modes list, tap MORE → MACRO.

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Apps and features

Slow motion mode

Record a video for viewing it in slow motion. You can specify sections of your videos to be
played in slow motion.
1 On the shooting modes list, tap MORE → SLOW MOTION and tap to record a video.
2 When you are finished recording, tap to stop.
3 On the preview screen, tap the preview thumbnail.
The fast section of the video will be set as a slow motion section and the video will
start playing. Up to two slow motion sections will be created based on the video.
To edit the slow motion section, tap and drag the section editing bar to the left or
right.

Section editing bar

Slow motion section

End bracket

Start bracket

Hyperlapse mode (SM-A156B/DSN, SM-A156B/DSN UD,

SM-A156E/N, SM-A156E/DS, SM-A156E/DSN)
Record scenes, such as passing people or cars, and view them as fast-motion videos.
1 On the shooting modes list, tap MORE → HYPERLAPSE.
2 Tap AUTO and select a frame rate option.
If you set the frame rate to AUTO, the device will automatically adjust the frame rate
according to the changing rate of the scene.
3 Tap to start recording.
4 Tap to finish recording.

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Apps and features

Customising camera settings

On the preview screen, tap . Some options may not be available depending on the
shooting mode.

Intelligent features
• Scene optimiser: Set the device to adjust the colour settings and apply the
optimised effect automatically depending on the subject or scene.
• Scan QR codes: Set the device to scan QR codes from the preview screen.
Pictures
• Swipe Shutter button to: Select an action to perform when you swipe the camera
button to the edge of the screen and hold it.
• Watermark: Add a watermark in the bottom left corner when taking pictures.
• High efficiency pictures: Take pictures in the High Efficiency Image Format (HEIF).
Selfies
• Save selfies as previewed: Set the device to save pictures as they appear on the
preview screen when taken with the front camera without flipping them.
• Swipe up/down to switch cameras: Turn on this feature to switch cameras by
swiping upwards or downwards on the preview screen.
Videos
• High efficiency videos: You can record videos in the High Efficiency Video Codec
(HEVC) format. Your HEVC videos will be saved as compressed files to conserve the
device’s storage.
• Video stabilisation: Turn on anti-shake to reduce or eliminate blurry image resulting
from camera shake while recording a video.
• You might not be able to play the HEVC videos on other devices or share

them online.
• You cannot record videos in the HEVC format in some shooting modes.

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Apps and features

General
• Auto HDR: Take pictures with rich colours and reproduce details even in bright and
dark areas.
• Grid lines: Display viewfinder guides to help composition when selecting subjects.
• Location tags: Attach a GPS location tag to the picture.
• GPS signal strength may decrease in locations where the signal is

obstructed, such as between buildings or in low-lying areas, or in poor

weather conditions.
• Your location may appear on your pictures when you upload them to the
internet. To avoid this, turn off the location tag setting.
• Shooting methods: Select additional shooting methods for taking a picture or
recording a video.
• Settings to keep: Keep the last settings you used, such as the shooting mode, when
you open the camera.
• Storage location: Select a storage location. This feature will appear when you insert
an SD card.
• Show Snapchat Lenses in Fun mode: Set the device to take pictures or record videos
with various effects using unique Snapchat Lenses.
Privacy
• Privacy Notice: Access the Privacy Notice.
• Permissions: Access the permissions required to use the Camera app.
• Reset settings: Reset the camera settings.
• About Camera: Check the Camera app version and legal information.
• Contact us: Ask questions or check out the frequently asked questions.
Some features may not be available depending on the model.

53
Apps and features

Gallery
Introduction
Access images and videos stored in your device. You can also manage images and videos
by album or create stories.

Using Gallery
Open the Gallery app.

Search for images and videos.

More options

Sync images and videos.

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Apps and features

Viewing images
Open the Gallery app and select an image. To view other files, swipe to the left or right
on the screen.

More options

View the content on a large

screen using the Smart View
feature.

Modify the image.

Add the image to favourites. Delete the image.

Check details and additional Share the image with others.

features.

Cropping enlarged images

1 Open the Gallery app and select an image.
2 Spread two fingers apart on the area you want to save and tap .
The cropped area will be saved as a file.

Saved
image
thumbnail

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Apps and features

Viewing videos
Open the Gallery app and select a video to play. To view other files, swipe to the left or
right on the screen.
To use more options during playback, tap Play video.

View the content on a Configure the caption

large screen using the settings.
Smart View feature.
More options
Skip to the previous
video. Touch and hold Skip to the next video.
to rewind. Touch and hold to
fast-forward.
Rewind or fast-forward
by dragging the bar. Pause and resume
playback.

Capture the current Lock the playback

screen. screen.

Create a GIF. Rotate the screen.

Change the screen

ratio. Switch to the pop-up
video player.

Drag up or down on the left side of the playback screen to adjust the brightness, or drag
up or down on the right side of the playback screen to adjust the volume.
To rewind or fast-forward, swipe to the left or right on the playback screen.

Albums
Create albums and sort your images and videos.
1 Open the Gallery app and tap Albums → → Album to create an album.
2 Select the images or videos you want to copy or move them to an album.

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Apps and features

Stories
When you capture or save images and videos, the device will read their date and location
tags, sort the images and videos, and then create stories.
Open the Gallery app, tap Stories, and then select a story. If you tap , you can use
various options, such as changing the story title.
If you tap → Create story on the stories list, you can create stories manually.

Syncing images and videos

Open the Gallery app, tap , and then follow the on-screen instructions to complete
the sync. The Gallery app and the cloud will be synced.
When your Gallery app is synced with the cloud, pictures and videos you take will also be
saved in the cloud. You can access images and videos saved in the cloud in your Gallery
app and from other devices.
When you connect your Samsung account and Microsoft account, you can set the
cloud storage as Microsoft OneDrive.

Deleting images or videos

Open the Gallery app, touch and hold an image, a video, or a story to delete, and then tap
Delete.

Using the recycle bin feature

You can keep the deleted images and videos in the recycle bin. The files will be deleted
after a certain period.
To access files in the recycle bin, open the Gallery app and tap → Recycle bin.

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Apps and features

AR Zone
Introduction
AR Zone provides you AR related features. Choose a feature and capture fun pictures or
videos.

Launching AR Zone
Use the following methods to launch AR Zone:
• Open the AR Zone app.
• Open the Camera app and tap MORE → AR ZONE.
Some features may not be available depending on the carrier or model.

AR Emoji Studio
Create emojis any way you want and have fun using them in various features.

Creating an AR Emoji
1 Open the AR Zone app and tap AR Emoji Studio.
2 You can pick a pre-made emoji. Swipe to the left or right, select an emoji, and then
tap .
If you want to make your own emoji, take a selfie or select an image.

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Apps and features

3 Follow the on-screen instructions to create an emoji.

More options

My emojis list

Edit the emoji.

Selecting an AR emoji to use

Open the AR Zone app, tap AR Emoji Studio → , and then select an emoji you want.

Deleting AR emojis
Open the AR Zone app, tap AR Emoji Studio → → , tick emojis to delete, and then
tap Delete.

Syncing AR emojis
You can get your AR emojis on all your devices when you are signed in to the same
Samsung account on the devices.
Open the AR Zone app, tap AR Emoji Studio → → Settings, and then tap the Sync with
Samsung Cloud switch to turn it on.

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Apps and features

Creating an AR emoji short video and decorating your device with it

You can create a short video with an emoji and use it as a wallpaper or call background
image.
1 Open the AR Zone app and tap AR Emoji Studio.
2 Select Create video, Call screen, or Lock screen.
3 Select a template you want.
To change the background image, tap → .
4 Tap Save to save the video.
You can check the saved videos in Gallery.
5 To use the video directly, select an option at the bottom of the screen.

Creating your contact profile with an AR emoji

Use an emoji as your profile picture for your Samsung account and in the Contacts app.
1 Open the AR Zone app and tap AR Emoji Studio.
2 Tap Profile and select an emoji.
3 Select a pose you want.
4 Tap Done → Save.

Emoji

Pose

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Apps and features

AR Emoji Stickers
When you create AR emojis, stickers with emoji expressions and actions will be created
automatically. You can also create your own stickers by changing the expression or
background. You can use your emoji stickers when sending messages or on a social
network.

Creating your own stickers

1 Open the AR Zone app and tap AR Emoji Stickers.
2 Tap at the top of the stickers list.
3 Edit stickers how you want and tap Save.
You can access the stickers you have created at the top of the stickers list.

Deleting AR emoji stickers

Open the AR Zone app and tap AR Emoji Stickers → → Edit. Select the emoji stickers to
delete and tap Delete.

Using your AR emoji stickers in chats

You can use your emoji stickers during a conversation through messages or on a social
network. The following actions are an example of using your emoji stickers in the
Messages app.
1 While composing a message in the Messages app, tap on the Samsung Keyboard.
2 Tap the emoji icon.
3 Select one of your emoji stickers.
The emoji sticker will be inserted.

Emoji icon

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Apps and features

Multi window
(Using multiple apps at once)

Introduction
Run two apps at the same time in split screen view. You can also run multiple apps at
the same time in the pop-up view.

Split screen view Pop-up view

Some apps may not support this feature.

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Apps and features

Launching Multi window by swiping the screen

You can launch Multi window by swiping the screen.
Swipe with two fingers from the bottom of the screen towards the middle of the screen.
The screen will change to the split screen view.
To change to the pop-up view, swipe from the top corner towards the middle of the
screen.
To use this feature, open Settings, tap Advanced features → Multi window, and then tap
the Swipe for split screen or Swipe for pop-up view switch to turn it on.

Split screen view Pop-up view

Opening apps using the Recents button

1 Tap the Recents button to open the list of recently used apps.
2 Swipe to the left or right, tap an app’s icon, and then tap Open in split screen view or
Open in pop-up view.

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Apps and features

Using additional features

Using the multi window menus
When you tap the multi window handle, the available menus will appear.

Multi
window
handle

Split screen view Pop-up view

Adjusting the window size

Drag the circles between the app windows to adjust the size of the windows.
When you drag the circles between the app windows to the edge of the screen, the
window will be maximised.

Moving pop-up windows

To move a pop-up window, tap the multi window handle and drag it to a new location.

Saving your own split screen layout

Add frequently used apps as an app pair to open them together in the split screen view
with a single tap.
1 In the split screen view, tap the circles between the app windows.
2 Tap .
3 Select a location to add the app pair.
The apps you are using in the split screen view will be saved to the location you select
as an app pair.

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Apps and features

Samsung Internet
Browse the internet to search for information and bookmark your favourite webpages to
access them conveniently.
1 Open the Samsung Internet app.
2 Enter the web address or a keyword, and then tap Go.
If the toolbar does not appear, swipe downwards slightly on the screen.
To switch between tabs, tap or swipe to the left or right on the address field.

Bookmark the current webpage. Refresh the current webpage.

Access your bookmarks.

Open the homepage. Manage tabs. / Use Secret mode.

Move between pages. More options

Using Secret mode

If you set a password for Secret mode, you can prevent others from accessing your search
history, browsing history, bookmarks, and saved pages.
1 Tap → Turn on Secret mode.
2 Tap the Lock Secret mode switch to turn it on, tap Start, and then set a password for
Secret mode.
In Secret mode, the device will change the colour of the toolbars. To turn off Secret
mode, tap → Turn off Secret mode.
In Secret mode, you cannot use some features, such as screen capture.

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Apps and features

Samsung Wallet
Introduction
Use various convenient features in Samsung Wallet. You can make a payment, verify your
identity through your biometric data, check tickets or boarding passes, and more.
You can check out more information, such as cards that support this feature at
www.samsung.com/samsung-wallet.
Open the Samsung Wallet app and select a feature you want.
• This app may not be available depending on the region.
• Some features may not be available depending on the region.

Setting up Samsung Wallet

When running this app for the first time or restart it after performing a data reset, follow
the on-screen instructions to complete the initial setup.
1 Open the Samsung Wallet app.
2 Sign in to your Samsung account and read and agree to the terms and conditions.
3 Register your fingerprint and a PIN to use when making payments.
This PIN will be used to verify various actions in Samsung Wallet, such as making
payments and unlocking the app.

Using Samsung Pay

Register cards to Samsung Pay to make both online and offline payments.
• To make payments with Samsung Pay, the device may be required a connection
to a Wi-Fi or mobile network depending on the region.
• This feature may not be available depending on the carrier or model.
• The procedures for the initial setup and card registration may vary depending on
the carrier or model.

Registering cards
Open the Samsung Wallet app and follow the on-screen instructions to complete your
card registration.

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Apps and features

Making payments
1 Drag a card image at the bottom of the screen upwards. Alternatively, open the
Samsung Wallet app. Then, on the cards list, swipe to the left or right and select a
card to use.

2 Scan your fingerprint or enter the payment PIN you set.

3 Touch the back of your device to the card reader.
When the card reader recognises the card information, the payment will be
processed.
• Payments may not be processed depending on your network connection.
• The verification method for payments may vary depending on the card readers.

Cancelling payments
You can cancel payments by visiting the place where you made them.
On the cards list, swipe to the left or right to select the card you used. Follow the
on-screen instructions to complete payment cancellation.

Verifying identity
Register your biometric data to Samsung Pass and verify your identity when using
services which require your login or personal information. Refer to Samsung Pass for
more information.

Using tickets
Add boarding passes and tickets for movies, sports, and more, to access and use them in
one place.

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Apps and features

Samsung Health
Introduction
Samsung Health helps you manage your wellness and fitness. Set fitness goals, check
your progress, and keep track of your overall wellness and fitness. You can also compare
your step count records with other Samsung Health users and check out health tips.
Visit www.samsung.com/samsung-health for more information.

Using Samsung Health

Open the Samsung Health app. When running this app for the first time or restarting it
after performing a data reset, follow the on-screen instructions to complete the setup.
To edit items on the Samsung Health home screen, tap → Edit home.

Home cards

• Home: Monitor your health and fitness.

• Together: Compare your step count records with other Samsung Health users or
compete with your friends.
• Fitness: Check out health tips.
• My page: Manage your profile and check your health and fitness history.
• Some features may not be available depending on the region.

• If you use the steps card while travelling by car or train, vibration may affect your
step count.

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Apps and features

Samsung Notes
Create notes by entering text from the keyboard or by handwriting or drawing on the
screen. You can also insert images or voice recordings into your notes.

Creating notes
1 Open the Samsung Notes app, tap , and then create a note.
You can change the input method by tapping or .

Insert files.
Enter a title.
Reading mode

2 When you are finished composing the note, tap the Back button to save it.
If you want to save the note in another file format, tap → Save as file.

Deleting notes
Touch and hold a note to delete and tap Delete.

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Apps and features

Samsung Members
Samsung Members offers support services to customers, such as device problem
diagnosis, and lets users submit questions and error reports. You can also share
information with others in the Galaxy users’ community or check the latest news and
tips. Samsung Members can help you solve any problems you might encounter while
using your device.

Samsung Kids
You can restrict children’s access to certain apps, set their usage times, and configure
settings to provide a fun and safe environment for children when they use the device.
Open the notification panel, swipe downwards, and then tap (Kids). If you cannot find
(Kids) on the quick settings panel, tap → Edit and drag the button over to add it.
When starting Samsung Kids for the first time or after performing a data reset, follow
the on-screen instructions to complete the setup.
On the Samsung Kids screen, select the app you want to use.
Your preset screen lock method or your created PIN will be used when turning on
the Parental controls feature or closing Samsung Kids.

Using parental controls features

You can configure the settings for Samsung Kids and check the usage history.
On the Samsung Kids screen, tap → Parental controls and enter your unlock code.

Closing Samsung Kids

To close Samsung Kids, tap the Back button or tap → Close Samsung Kids, and then
enter your unlock code.

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Apps and features

Samsung Global Goals

The Global Goals, which were established by the United Nations General Assembly in
2015, consist of goals that aim to create a sustainable society. These goals have the
power to end poverty, fight inequality, and stop climate change.
With Samsung Global Goals, learn more about the global goals and join the movement
for a better future.

Samsung TV Plus
Select the channels like you would use a TV and enjoy various video content free of
charge.
Open the Samsung TV Plus app.
This app may not be available depending on the carrier or model.

Samsung Shop
Samsung Shop is the mobile shopping service provided by Samsung. Get offers or
information about Samsung and its partners’ products and services.
Open the Samsung Shop app.
This app may not be available depending on the carrier or model.

Galaxy Shop
Access the Samsung website and check various information related to products.
Open the Galaxy Shop app.
This app may not be available depending on the carrier or model.

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Apps and features

Galaxy Wearable
Using the Galaxy Wearable app, you can manage your wearable devices. When you
connect your phone to the wearable device, you can customise the wearable device’s
settings and apps.
Open the Galaxy Wearable app.
Tap Continue to connect your phone to the wearable device. Follow the on-screen
instructions to finish the setup. Refer to the wearable device’s user manual for more
information about how to connect and use the wearable device with your device.

Calendar
Manage your schedule by entering upcoming events in your planner.

Creating events
1 Open the Calendar app and tap or double tap a date.
If the date already has saved events or tasks in it, tap the date and tap .
2 Enter event details and tap Save.

Syncing events with your accounts

1 Open Settings, tap Accounts and backup → Manage accounts, and then select the
account to sync with.
2 Tap Sync account and tap the Calendar switch to turn it on.
To add accounts to sync with, open the Calendar app and tap → → Manage
calendars → . Then, select an account to sync with and sign in. When an account is
added, a blue circle is displayed next to the account name.

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Apps and features

Reminder
(Receiving notifications for to-do items)
Register to-do items as reminders and receive notifications according to the condition
you set.
• To receive more accurate notifications, connect to a Wi-Fi or mobile network.
• To use location reminders, the GPS feature must be turned on. Location
reminders may not be available depending on the model.

Starting Reminder
Open the Calendar app and tap → Reminders → . The Reminder screen will appear
and the Reminder app icon ( ) will be added to the Apps screen.

Creating reminders
1 Open the Reminder app.
2 Tap , enter the details, and then tap Save.

Completing reminders
On the reminders list, tap or select a reminder and tap Complete.

Restoring reminders
Restore reminders that have been completed.
1 On the reminders list, tap → Completed.
2 Select a reminder to restore and tap Restore.
Reminders will be added to the reminders list and you will be reminded again.

Deleting reminders
To delete a reminder, select a reminder and tap Delete. To delete multiple reminders,
touch and hold a reminder, tick reminders to delete, and then tap Delete.

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Apps and features

Radio
Open the Radio app.
Before you use this app, you must connect headphones, which serve as the radio
antenna.
The FM radio scans and saves available stations automatically when running for the first
time.

Enter radio frequency manually. Scan and save stations.

Record audio from the FM radio. More options

Add the current station to the

Turn the FM radio on or off.
favourites list.

Fine-tune the frequency. Search for stations.

Check the list of favourite Check the list of saved stations.

stations.

This app may not be available depending on the carrier or model.

Voice Recorder
Record or play voice recordings.
1 Open the Voice Recorder app.
2 Tap to start recording. Speak into the microphone.
• Tap to pause recording.
• While making a voice recording, tap BOOKMARK to insert a bookmark.
3 Tap to finish recording.
4 Enter a file name and tap Save.

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Apps and features

My Files
(Checking and managing the files)
Access and manage various files stored in the device.
Open the My Files app.
To check for unnecessary data and free up the device’s storage, tap Manage storage.
To search for files or folders, tap .

Clock
Set alarms, check the current time in many cities around the world, time an event, or set
a specific duration.
Open the Clock app.

Calculator
Perform basic arithmetic or scientific calculations.
Open the Calculator app.
• : Check the calculation history. To clear the history, tap Clear history. To close the
calculation history panel, tap .
• : Use the unit conversion tool. You can convert various values, such as area,
length, or temperature, into other units.
• : Display the scientific calculator.

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Apps and features

Gaming Hub
Gaming Hub gathers your games downloaded from Play Store and Galaxy Store into one
place.
Open the Gaming Hub app and select the game you want.
Games downloaded from Play Store and Galaxy Store will be automatically shown
on the Gaming Hub screen. If your games are not there, tap My games → → Add
games.

Removing a game from Gaming Hub

Tap My games, touch and hold a game, and then tap Remove.

Changing the performance mode

You can change the game performance mode.
Open the Gaming Hub app, tap More → Game Booster → Game optimisation, and then
select the mode you want.
• Performance: This focuses on giving you high performance while playing games.
If you use this mode, your device may heat up because of increased battery
consumption.
• Standard: This balances the performance and the battery usage time.
• Battery saver: This saves battery power while playing games.
Battery power efficiency may vary by game.

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Apps and features

Game Booster
(Configuring your gaming environment)
You can play games in a better environment with Game Booster. You can use Game
Booster while playing games.
To open the Game Booster panel while playing games, tap on the navigation bar. If
the navigation bar is hidden, drag upwards from the bottom of the screen to show it. If
you have set the navigation bar to use Swipe gestures, open the notification panel and
tap Tap to open Game Booster.
• : Lock the touch screen while the game is being played. To unlock the touch
screen, drag the lock icon in any direction.
• : Hide the buttons on the navigation bar. To display the buttons, tap on the
navigation bar.
• : Capture screenshots.
• : Record your game sessions. To stop recording, tap .
• : Configure settings for Game Booster.
• Priority mode: Set the device to block incoming calls and all notifications except for
alarms to prevent your game from being disturbed.
• Game optimisation: Change the performance mode.
• Battery: Check the remaining battery usage time.
• Temperature / Memory: Check the device’s temperature and memory status.
You can also set the device to automatically adjust the volume or video frame
rate to prevent the device from overheating and to stop apps from running in the
background when there is not enough memory.
• You can set to open the Game Booster panel from the navigation bar while the

navigation bar is set to Swipe gestures. On the Game Booster panel, tap →
Block during game and tap the Navigation gestures switch to turn it on.
• Available options may vary depending on the game.
• Game performance may be limited to control the device’s temperature if the
temperature rises above a certain level.

Opening apps in pop-up windows while playing games

You can open apps in pop-up windows while playing a game.
Tap and select an app from the apps list.

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Apps and features

SmartThings
Control and manage smart appliances and Internet of Things (IoT) products.
To access more information, open the SmartThings app and tap Menu → How to use.
1 Open the SmartThings app.
2 Tap Devices → Add device or .
3 Select a device and connect to it by following the on-screen instructions.
• Connection methods may vary depending on the type of connected devices or
the shared content.
• The devices you can connect may vary depending on the region. Available
features may differ depending on the connected device.
• Connected devices’ own problems or defects are not covered by the Samsung
warranty. When problems or defects occur on the connected devices, contact the
device’s manufacturer.

Sharing content
Share content by using various sharing options. The following actions are an example of
sharing images.
1 Open the Gallery app and select an image.
2 Tap and select a sharing method you want.
You may incur additional charges when sharing files through the mobile network.

Quick Share

Sharing content with nearby devices

Share content with nearby devices through Wi-Fi Direct or Bluetooth. You can also share
content using a QR code.
1 Open the Gallery app and select an image.

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Apps and features

2 On the other device, open the notification panel, swipe downwards, and then tap
(Quick Share) to turn it on. If you cannot find (Quick Share) on the quick settings
panel, tap → Edit and drag the button over to add it.
3 Tap → Quick Share and select a device to transfer the image to.
To share the link with a QR code, tap and scan the QR code.
4 Accept the file transfer request on the other device.
This feature does not support sharing videos with TVs or SmartThings supported
devices. To watch videos on TV, use the Smart View feature.

Sharing with contacts

You can share content with people in your contacts.
1 Open the Gallery app and select an image.
2 Tap → Quick Share → View contact > and select a contact.

Private sharing
Encrypt content and share it with others. Shared content cannot be saved, copied, or
resent by the recipient.
1 Open the Gallery app and select an image.
2 Tap → Quick Share → → Turn on Private sharing.
3 Select a device to transfer the image to, or tap View contact > and select a contact.
Setting who can find your phone
Set who is allowed to find and send content to your phone.
1 Open the notification panel, swipe downwards, and then tap (Quick Share).
2 Select an option.
• No one: Do not allow others to find your phone.
• Contacts only: Only allow Samsung users in your contacts to share with your
phone.
• Anyone nearby: Allow any nearby devices to share with your phone.

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Apps and features

Music Share
Introduction
Using the Music Share feature, you can share your Bluetooth speaker that is already
connected to your phone with another person. You can also listen to the same music on
your Galaxy Buds and another person’s Galaxy Buds.
This feature is available only on devices that support the Music Share feature.

Sharing a Bluetooth speaker

You can listen to music on your phone and your friend’s phone through your Bluetooth
speaker.
1 Make sure that your phone and your Bluetooth speaker are connected.
Refer to Pairing with other Bluetooth devices for how to connect.
2 On your phone, open Settings, tap Connected devices, and then tap the Music Share
switch to turn it on.
You can use additional features, such as setting who to share your device with, by
tapping Music Share.
3 On your friend’s phone, select your speaker from the list of the Bluetooth devices.
4 On your phone, accept the connection request.
Your speaker will be shared.
When you play music through your friend’s phone, the music playing through your
phone will be paused.

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Apps and features

Listening to music together with Galaxy Buds

You can listen to music on your phone together through your Buds and your friend’s
Buds.
This feature is supported only on the Galaxy Buds series.
1 Make sure that each phone and pair of Buds are connected.
Refer to Pairing with other Bluetooth devices for how to connect.
2 On your friend’s phone, open Settings, tap Connected devices, and then tap the
Music Share switch to turn it on.
You can use additional features, such as setting who to share your device with, by
tapping Music Share.
3 On your phone, open the notification panel and tap Media output.
4 Tap Music Share and select your friend’s Buds from the detected devices list.
5 On your friend’s phone, accept the connection request.
When you play music through your phone, you can listen to it together through both
Buds.

Smart View
(Mirroring on a TV screen)
View your phone’s displayed content on a large screen by connecting your phone to a
screen mirroring-enabled TV or monitor.
1 Open the notification panel, swipe downwards, and then tap (Smart View).
2 Select a device to mirror your phone’s screen.
When you play a video with Smart View, the resolution may vary depending on the
TV model.

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Apps and features

Google apps
Google provides entertainment, social network, and business apps. You may require a
Google Account to access some apps.
To check out more app information, access each app’s help menu.
• Chrome: Search for information and browse webpages.
• Gmail: Send or receive emails through the Google Mail service.
• Maps: Find your location on the map, search the world map, and access location
information for various places around you.
• YT Music: Enjoy various music and videos provided by YouTube Music. You can also
access the music collections stored on your device and play them.
• Google TV: Purchase or rent videos, such as movies and TV programmes, from Play
Store.
• Drive: Store your content on the cloud, access it from anywhere, and share it with
others.
• YouTube: Watch or create videos and share them with others.
• Photos: Search for, manage, and edit all your pictures and videos from various
sources in one place.
• Google: Search for items on the internet or your device.
• Meet: Make video calls or create or join video meetings.
• Messages: Send and receive messages on your device or computer, and share
various content, such as images and videos.
Some apps may not be available depending on the carrier or model.

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Settings
Introduction
Customise device settings.
On the Apps screen, tap Settings. Alternatively, open the notification panel and tap .
To search for settings by entering keywords, tap . You can also search for settings by
selecting a tag under Suggestions.

Samsung account
Sign in to your Samsung account and manage it.
On the Settings screen, tap Samsung account.

Connections
Options
Change settings for various connections, such as the Wi-Fi feature and Bluetooth.
On the Settings screen, tap Connections.
• Wi-Fi: Turn on the Wi-Fi feature to connect to a Wi-Fi network and access the
internet or other network devices. Refer to Wi-Fi for more information.
• Bluetooth: Use Bluetooth to exchange data or media files with other
Bluetooth-enabled devices. Refer to Bluetooth for more information.
• NFC and contactless payments: Read near field communication (NFC) tags that
contain information about products. You can also use this feature to make payments
and buy tickets for transportation or events after downloading the required apps.
Refer to NFC and contactless payments (NFC-enabled models) for more information.

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Settings

• Flight mode: Set the device to turn off all wireless functions on your device. You can
use only non-network services.
Follow the regulations provided by the airline and the instructions of aircraft
personnel. In cases where it is allowed to use the device, always use it in flight
mode.
• SIM manager: Activate your SIM or USIM cards and customise the SIM card settings.
Refer to SIM manager (dual SIM models) for more information.
• Mobile networks: Configure your mobile network settings.
• Data usage: Keep track of your data usage amount and customise the settings for
the limitation. Set the device to automatically disable the mobile data connection
when the amount of mobile data you have used reaches your specified limit.
You can turn on the data saver feature to prevent some apps running in the
background from sending or receiving data. Refer to Data saver for more
information.
You can also set apps to use only a Wi-Fi or mobile data, or both. Refer to Allowed
networks for apps for more information.
• Mobile Hotspot and Tethering: Use the phone as a mobile hotspot to share the
phone’s mobile data connection with other devices. For more information about
Mobile Hotspot, refer to Mobile Hotspot.
You may incur additional charges when using this feature.
• More connection settings: Customise settings to control other features. Refer to
More connection settings for more information.
Some features may not be available depending on the model.

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Settings

Wi-Fi
Turn on the Wi-Fi feature to connect to a Wi-Fi network and access the internet or other
network devices.

Connecting to a Wi-Fi network

1 On the Settings screen, tap Connections → Wi-Fi and tap the switch to turn it on.
2 Select a network from the Wi-Fi networks list.
Networks with a lock icon require a password.
• Once the device connects to a Wi-Fi network, the device will reconnect to that
network each time it is available without requiring a password. To prevent the
device from connecting to the network automatically, tap next to the network
and tap the Auto reconnect switch to turn it off.
• If you cannot connect to a Wi-Fi network properly, restart your device’s Wi-Fi
feature or the wireless router.

Checking out the Wi-Fi network quality information

Check out the Wi-Fi network quality information, such as the speed and stability.
On the Settings screen, tap Connections → Wi-Fi and tap the switch to turn it on. The
network quality information will appear under the Wi-Fi networks. If it does not appear,
tap → Intelligent Wi-Fi and tap the Show network quality info switch to turn it on.
The quality information may not appear depending on the Wi-Fi network.

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Settings

Wi-Fi Direct
Wi-Fi Direct connects devices directly through a Wi-Fi network without requiring an
access point.
1 On the Settings screen, tap Connections → Wi-Fi and tap the switch to turn it on.
2 Tap → Wi-Fi Direct.
The detected devices are listed.
If the device you want to connect to is not in the list, request that the device turns on
its Wi-Fi Direct feature.
3 Select a device to connect to.
The devices will be connected when the other device accepts the Wi-Fi Direct
connection request.
To end the device connection, select the device to disconnect from the list.

Bluetooth
Use Bluetooth to exchange data or media files with other Bluetooth-enabled devices.

Precautions for using Bluetooth

• Samsung is not responsible for the loss, interception, or misuse of data sent or
received through Bluetooth.
• Always ensure that you share and receive data with devices that are trusted and
properly secured. If there are obstacles between the devices, the operating distance
may be reduced.
• Some devices, especially those that are not tested or approved by the Bluetooth SIG,
may be incompatible with your device.
• Do not use the Bluetooth feature for illegal purposes (for example, pirating copies of
files or illegally tapping communications for commercial purposes). Samsung is not
responsible for the repercussion of illegal use of the Bluetooth feature.

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Settings

Pairing with other Bluetooth devices

1 On the Settings screen, tap Connections → Bluetooth and tap the switch to turn it
on.
The detected devices will be listed.
2 Select a device to pair with.
If the device you want to pair with is not on the list, set the device to enter Bluetooth
pairing mode. Refer to the other device’s user manuals.
Your phone is visible to other devices while the Bluetooth settings screen is open.

3 Accept the Bluetooth connection request on your phone to confirm.

The devices will be connected when the other device accepts the Bluetooth
connection request.
To unpair the devices, tap next to the device name to unpair and tap Unpair.

Sending and receiving data

Many apps support data transfer through Bluetooth. You can share data, such as
contacts or media files, with other Bluetooth devices. The following actions are an
example of sending an image to another device.
1 Open the Gallery app and select an image.
2 Tap → Bluetooth and select a device to transfer the image to.
If the device you want to pair with is not in the list, request that the device turns on its
visibility option.
3 Accept the Bluetooth connection request on the other device.

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Settings

NFC and contactless payments (NFC-enabled models)

You can use your phone to read near field communications tags (NFC) that contain
information about products. You can also use this feature to make payments and buy
tickets for transportation or events after downloading the required apps.
The device contains a built-in NFC antenna. Handle the device carefully to avoid
damaging the NFC antenna.

Reading information from NFC tags

Use the NFC feature to read product information from NFC tags.
1 On the Settings screen, tap Connections and tap the NFC and contactless payments
switch to turn it on.
2 Place the NFC antenna area on the back of your device near an NFC tag.
The information from the tag appears.
Ensure that the device’s screen is turned on and unlocked. Otherwise, the device
will not read NFC tags or receive data.

Making payments with the NFC feature

Before you can use the NFC feature to make payments, you must register for the mobile
payment service. To register or get more information about the service, contact your
service provider.
1 On the Settings screen, tap Connections and tap the NFC and contactless payments
switch to turn it on.
2 Touch the NFC antenna area on the back of your device to the NFC card reader.
To set the default payment app, open the Settings screen and tap Connections → NFC
and contactless payments → Contactless payments → Payment, and then select an
app.
• The payment services list may not include all available payment apps.
• If you update the payment app or install a new one, the payment services that
you used before may not work properly. If that is the case, on the Settings
screen, tap Connections → NFC and contactless payments → Contactless
payments → Payment or Others, and then select another app instead of the
updated or newly installed app. Or, deselect the selected app.

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Settings

Data saver
Reduce your data usage by preventing some apps running in the background from
sending or receiving data.
On the Settings screen, tap Connections → Data usage → Data saver and tap the switch
to turn it on.
When the data saver feature is turned on, the icon will appear on the status bar.

Data saver feature is turned

on

To select apps to use data without restriction, tap Apps that can always use data
and select apps.

Allowed networks for apps

Set apps to use only a Wi-Fi or mobile data, or both.
For example, you can set the device to use only mobile data for apps that you want to
keep secure or streaming apps that can be disconnected. Even if you do not turn off the
Wi-Fi feature, the apps will open using the mobile data.
On the Settings screen, tap Connections → Data usage → Allowed networks for apps.
Tap an app you want from the apps list and select a network option.
You may incur additional charges when using this feature.

Mobile Hotspot
Use your phone as a mobile hotspot to share your phone’s mobile data connection with
other devices.
1 On the Settings screen, tap Connections → Mobile Hotspot and Tethering → Mobile
Hotspot.
2 Tap the switch to turn it on.
You can change the network name, password, and more.
The icon appears on the status bar.

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Settings

3 On the other device’s screen, search for and select your phone from the Wi-Fi
networks list.
Alternatively, tap QR code on the Mobile Hotspot screen and scan the QR code with
the other device.
• If the mobile hotspot is not found, on your phone, set Band to 2.4 GHz, tap
Advanced, and then tap the Hidden network switch to turn it off.
• If you turn on the Auto Hotspot feature, you can share your phone’s mobile data
connection with other devices signed in to your Samsung account.

More connection settings

Customise settings to control other connection features.
On the Settings screen, tap Connections → More connection settings.
• Nearby device scanning: Set the phone to scan for nearby devices to connect to.
• Printing: Configure settings for printer plug-ins installed on the device. You can
search for available printers or add one manually to print files. Refer to Printing for
more information.
• VPN: Set up virtual private networks (VPNs) on your device to connect to a school or
company’s private network.
• Private DNS: Set the device to use the security enhanced private DNS.
• Ethernet: When you connect an Ethernet adapter, you can use a wired network and
configure network settings.
• Keep system configuration up to date: Allow automatic configuration changes to
ensure that network connection features work as expected.

Printing
Configure settings for printer plug-ins installed on the device. You can connect the
device to a printer through Wi-Fi or Wi-Fi Direct, and print images or documents.
Some printers may not be compatible with the device.

Adding printer plug-ins

Add printer plug-ins for printers you want to connect the device to.
1 On the Settings screen, tap Connections → More connection settings → Printing →
Download plugin.

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2 Select a printer plug-in and install it.

3 Select the installed printer plug-in.
The device will automatically search for printers that are connected to the same Wi-Fi
network as your device.
4 Select a printer to add.
To add printers manually, tap → Add printer.

Printing content
While accessing content, such as images or documents, access the options list, tap Print
→ → All printers..., and then select a printer.
Printing methods may vary depending on the content type.

Connected devices
Change settings for device connections.
On the Settings screen, tap Connected devices.
• Quick Share: Change the Quick Share settings. Refer to Quick Share for more
information.
• Music Share: Change the Music Share settings. Refer to Music Share for more
information.
• Auto switch Buds: Set the Galaxy Buds to switch from another device to your phone
when you make or answer a call, play media, and more. You can use this feature only
when you signed in to the same Samsung account on the other device and you are
wearing your Galaxy Buds.
• Call & text on other devices: Connect your tablet and phone to use calling and
messaging features on the tablet with your phone number. You must register and
sign in to the same Samsung account on the tablet and phone. Some calling and
messaging features may not be available.
• Continue apps on other devices: Use your phone’s apps on other devices signed in to
your Samsung account.

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• Multi control: Use a mouse and keyboard connected to a Samsung computer that
supports this feature on your phone.
• Smart View: View your phone’s displayed content on a large screen by connecting
your phone to a screen mirroring-enabled TV or monitor. Refer to Smart View for
more information.
• Galaxy Wearable: When you connect your phone to the wearable device, you can
customise the wearable device’s settings and apps. Refer to Galaxy Wearable for
more information.
• SmartThings: Control and manage smart appliances and Internet of Things (IoT)
products. Refer to SmartThings for more information.
• Android Auto: Connect your device to a vehicle and control some of your device’s
features on the vehicle’s display.

Modes and Routines

Introduction
Select a mode based on your current activity or location, or add your repeated usage
patterns as routines and use your device more conveniently.
On the Settings screen, tap Modes and Routines.

Using modes
Adding modes
1 On the Settings screen, tap Modes and Routines → Modes.
2 Select a mode you want or tap Add mode to add your own modes.

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Running modes
Modes will run automatically when their conditions are detected. You can also run them
manually by tapping the button whenever you want.
To run modes manually, select the mode you want and tap Turn on.
To turn off a running mode, tap the mode and tap Turn off.

Using routines
Adding routines
1 On the Settings screen, tap Modes and Routines → Routines.
2 Tap and select a routine you want or tap to add your own routines.
If you want to set the routine’s running condition to manual, tap Start manually. This
option will appear only when there are no running conditions set. When a pop-up
window appears, tap Add. You can add the routine to the Home screen as a widget
and access it directly.

Running routines
Auto routines will run automatically when their conditions are detected. For routines
which you set the running condition as Start manually, you can run them manually by
tapping the button whenever you want.
To run routines manually, tap next to the routine you want to run. Alternatively, tap
the routine’s widget on the Home screen.
To stop running routines, tap the routine under Running and tap Stop.

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Sounds and vibration

Options
Change settings for various sounds on the device.
On the Settings screen, tap Sounds and vibration.
• Sound / Vibrate / Mute: Set the device to use sound mode, vibration mode, or silent
mode.
• Vibrate while ringing: Set the device to vibrate and play a ringtone for incoming
calls.
• Temporary mute: Set the device to use silent mode for a certain period.
• Ringtone: Change the call ringtone.
• Notification sound: Change the notification sound.
• System sound: Change the sound to use for certain actions, such as charging the
device.
• Volume: Adjust the device’s volume level.
• Call vibration: Change the call vibration settings.
• Notification vibration: Change the notification vibration settings.
• System vibration: Set the device to vibrate for actions, such as controlling the touch
screen.
• Vibration intensity: Adjust the force of the vibration notification.
• Sound quality and effects: Set the device’s sound quality and effects. Refer to Sound
quality and effects for more information.
• Separate app sound: Set the device to play media sound from a specific app
separately on the other audio device. Refer to Separate app sound for more
information.
Some features may not be available depending on the model.

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Sound quality and effects

Set the device’s sound quality and effects.
On the Settings screen, tap Sounds and vibration → Sound quality and effects.
• Dolby Atmos: Select a surround sound mode optimised for various types of audio,
such as movies, music, and voice. With Dolby Atmos, you can experience moving
audio sounds that flow all around you.
• Dolby Atmos for gaming: Experience the Dolby Atmos sound optimised for games
while playing games.
• Equaliser: Select an option for a specific music genre and enjoy optimised sound.
• Adapt sound: Set the best sound for you.
Depending on the model, you must connect headphones to use some features.

Separate app sound

Set the device to play media sound from a specific app on the connected Bluetooth
speaker or headset.
For example, you can listen to the Navigation app through your device’s speaker while
listening to playback from the Music app through the vehicle’s Bluetooth speaker.
1 On the Settings screen, tap Sounds and vibration → Separate app sound and tap the
switch to turn it on.
2 Select an app to play media sounds separately and tap the Back button.
3 Select a device for playing the selected app’s media sound.

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Notifications
Change the notification settings.
On the Settings screen, tap Notifications.
• App notifications: Select the apps you want to receive notifications from.
• Sort notifications: Select a method for sorting notifications.
• Lock screen notifications: Set how to show notifications on the locked screen.
• Notification pop-up style: Select a notification pop-up style and change the
settings.
• Do not disturb: Set the device to mute all sounds except for allowed exceptions.
• Advanced settings: Configure advanced settings for notifications.

Display
Options
Change the display and the Home screen settings.
On the Settings screen, tap Display.
• Light / Dark: Turn Dark mode on or off.
• Dark mode settings: Reduce eye strain by applying the dark theme when using the
device at night or in a dark place. You can set a schedule for applying Dark mode.
The dark theme may not be applied in some apps.
• Brightness: Adjust the brightness of the display.
• Adaptive brightness: Set the device to keep track of your brightness adjustments
and apply them automatically in similar lighting conditions.
• Motion smoothness: Change the refresh rate of the screen. When a high refresh rate
is set, the screen will scroll more smoothly. Refer to Motion smoothness for more
information.
• Eye comfort shield: Reduce eye strain by limiting the amount of blue light emitted
by the screen. You can set a schedule for applying this feature.

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• Screen mode: Change the screen mode to adjust the display’s colour and contrast.
Refer to Changing the screen mode or adjusting the display colour for more
information.
• Font size and style: Change the font size and style.
• Screen zoom: Make the items on the screen larger or smaller.
• Full screen apps: Select apps to use with the full screen aspect ratio.
• Camera cutout: Set the device to hide the front camera from the screen.
• Screen timeout: Set the length of time the device waits before turning off the
display’s backlight.
• Easy mode: Switch to easy mode to display larger icons and apply a simpler layout to
the Home screen.
• Edge panels: Change the settings for the Edge panel.
• Navigation bar: Change the navigation bar settings. Refer to Navigation bar (soft
buttons) for more information.
• Accidental touch protection: Set the device to prevent the screen from detecting
touch input when it is in a dark place, such as a pocket or bag.
• Touch sensitivity: Increase the touch sensitivity of the screen for use with screen
protectors.
• Show charging information: Set the device to display the charging information, such
as the remaining battery percentage when the screen is off.
• Screen saver: Set the device to launch a screensaver when the device is charging.
Some features may not be available depending on the model.

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Motion smoothness
The refresh rate is the number of times the screen is refreshed every second. Use a high
refresh rate to prevent the screen from flickering when switching between screens. The
screen will scroll more smoothly. When you select a standard refresh rate, you can use
the battery longer.
1 On the Settings screen, tap Display → Motion smoothness.
2 Select a refresh rate.
• High: Get smoother animations and scrolling with a high screen refresh rate.
• Standard: Use a standard refresh rate in normal situations to conserve battery
power.

Changing the screen mode or adjusting the display colour

Change the screen mode or adjust the display colour to your preference.

Changing the screen mode

On the Settings screen, tap Display → Screen mode and select a mode you want.
• Vivid: This optimises the colour range, saturation, and sharpness of your display. You
can also adjust the display colour balance by colour value.
• Natural: This adjusts the screen to a natural tone.
• You can adjust the display colour only in Vivid mode.

• Vivid mode may not be compatible with third-party apps.

Optimising the full screen colour balance

Optimise the display colour by adjusting the colour tones to your preference.
On the Settings screen, tap Display → Screen mode → Vivid and adjust the colour
adjustment bar under White balance.
When you drag the colour adjustment bar towards Cool, the blue colour tone will
increase. When you drag the bar towards Warm, the red colour tone will increase.

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Adjusting the screen tone by colour value

Increase or lower certain colour tones by adjusting the Red, Green, or Blue value
individually.
1 On the Settings screen, tap Display → Screen mode → Vivid.
2 Tap Advanced settings.
3 Adjust the R (Red), G (Green), or B (Blue) colour bar to your preference.
The screen tone will be adjusted.

Battery
Check the remaining battery power and time to use the device. For devices with low
battery levels, conserve battery power by turning on power saving features.
On the Settings screen, tap Battery.
• Power saving: Turn on power saving mode to extend the battery’s usage time.
• Background usage limits: Limit battery usage for apps that you do not use often.
• Protect battery: Limit the maximum charge to 85% to extend the lifespan of your
battery.
• Charging settings: Configure the charging settings.
• Show battery percentage: Display the remaining battery percentage on the status
bar.
• Battery information: Check out battery information, such as the battery capacity.
• The usage time left shows the time remaining before the battery power runs

out. Usage time left may vary depending on your device settings and operating
conditions.
• You might not receive notifications from some apps that use power saving
mode.

Wallpaper and style

Change the wallpaper settings for the Home screen and the locked screen.
On the Settings screen, tap Wallpaper and style.

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Themes
Apply various themes to the device to change the visual elements of the Home screen,
locked screen, and icons.
On the Settings screen, tap Themes.

Home screen
Configure settings for the Home screen, such as the screen layout.
On the Settings screen, tap Home screen.

Lock screen
Options
Change the settings for the locked screen.
On the Settings screen, tap Lock screen.
• Screen lock type: Change the screen lock method.
• Extend Unlock: Set the device to unlock itself when trusted locations or devices are
detected. Refer to Extend Unlock for more information.
• Secure lock settings: Change screen lock settings for the selected lock method.
• Lock screen: Change the settings of the items displayed on the locked screen and
the wallpaper for the locked screen.
• Widgets: Change the settings of the items displayed when you tap the clock on the
locked screen.
• Touch and hold to edit: Set the device to display the editing options when you touch
and hold the locked screen.
• Roaming clock: Change the clock to show both the local and home time zones on
the locked screen when roaming.
• About Lock screen: Check out the Lock screen version and legal information.
• Some features may not be available depending on the carrier or model.

• The available options may vary depending on the screen lock method selected.

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Extend Unlock
You can set the device to unlock itself and remain unlocked when trusted locations or
devices are detected.
For example, if you have set your home as a trusted location, when you get home your
device will detect the location and automatically unlock itself.
On the Settings screen, tap Lock screen → Extend Unlock and follow the on-screen
instructions to complete the setup.
• This feature will be available to use after you set a screen lock method.
• If you do not use your device for four hours or when you turn on the device, you
must unlock the screen using the pattern, PIN, or password you set.

Security and privacy

Options
Check the device’s security and privacy status and change the settings.
On the Settings screen, tap Security and privacy.
• Lock screen: Change the settings for the locked screen.
• Account security: Change the settings for your accounts.
• Lost device protection: Turn the Find My Mobile feature on or off. Access
smartthingsfind.samsung.com to track and control your lost or stolen phone. You
can also check the location of the wearable devices connected to this phone.
• App security: Scan apps and keep your device safe from malicious software.
• Updates: Check the version of your device’s software and check for updates.
• Biometrics: Change the settings for biometric data. Refer to Face recognition and
Fingerprint recognition for more information.
• Auto Blocker: Keep your device safe by blocking threats and other suspicious
activity.
• More security settings: Configure additional security settings. Refer to Secure
Folder, Secure Wi-Fi, and Samsung Pass for more information.

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• Permissions used in last 24 hours: Check the app or feature’s permission usage
history.
• Permission manager: Allow or disallow apps to access features or data on your
device.
• Additional privacy controls: Control access to features such as the microphone and
clipboard.
• More privacy settings: Configure additional privacy settings.
Some features may not be available depending on the carrier or model.

Face recognition
You can set the device to unlock the screen by recognising your face.
• If you use your face as a screen lock method, your face cannot be used to unlock
the screen for the first time after turning on the device. To use the device,
you must unlock the screen using the pattern, PIN, or password you set when
registering the face. Be careful not to forget your pattern, PIN, or password.
• If you change the screen lock method to Swipe or None, which are not secure, all
of your biometric data will be deleted.

Precautions for using face recognition

Before using the face recognition to unlock your device, keep the following precautions
in mind.
• Your device could be unlocked by someone or something that looks like your image.
• Face recognition is less secure than Pattern, PIN, or Password.

For better face recognition

Consider the following when using face recognition:
• Consider the conditions when registering, such as wearing glasses, hats, masks,
beards, or heavy makeup
• Ensure that you are in a well-lit area and that the camera lens is clean when
registering
• Ensure your image is not blurry for better match results

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Registering your face

For better face registration, register your face indoors and out of direct sunlight.
1 On the Settings screen, tap Security and privacy → Biometrics → Face recognition.
2 Read the on-screen instructions and tap Continue.
3 Set a screen lock method.
4 Position your face inside the frame on the screen.
The camera will scan your face.
• If unlocking the screen with your face is not working properly, tap Remove face
data to remove your registered face and register your face again.
• To enhance the face recognition, tap Add alternative appearance to enhance
recognition and add an alternate appearance.

Unlocking the screen with your face

You can unlock the screen with your face instead of using a pattern, PIN, or password.
1 On the Settings screen, tap Security and privacy → Biometrics → Face recognition.
2 Unlock the screen using the preset screen lock method.
3 Tap the Face unlock switch to turn it on.
4 On the locked screen, look at the screen.
When your face is recognised, you can unlock the screen without using any additional
screen lock method. If your face is not recognised, use the preset screen lock method.

Deleting the registered face data

You can delete face data that you have registered.
1 On the Settings screen, tap Security and privacy → Biometrics → Face recognition.
2 Unlock the screen using the preset screen lock method.
3 Tap Remove face data → Remove.
Once the registered face is deleted, all the related features will also be turned off.

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Fingerprint recognition
In order for fingerprint recognition to function, your fingerprint information needs to be
registered and stored in your device.
• This feature may not be available depending on the carrier or model.
• Fingerprint recognition uses the unique characteristics of each fingerprint to
enhance the security of your device. The likelihood of the fingerprint sensor
confusing two different fingerprints is very low. However, in rare cases where
separate fingerprints are very similar the sensor may recognise them as
identical.
• If you use your fingerprint as a screen lock method, your fingerprint cannot be
used to unlock the screen for the first time after turning on the device. To use
the device, you must unlock the screen using the pattern, PIN, or password you
set when registering the fingerprint. Be careful not to forget your pattern, PIN, or
password.
• If your fingerprint is not recognised, unlock the device using the pattern, PIN,
or password you set when registering the fingerprint, and then re-register your
fingerprints. If your pattern, PIN, or password is forgotten, you will not be able to
use the device if you do not reset it. Samsung is not responsible for any data loss
or inconvenience caused by forgotten unlock codes.
• If you change the screen lock method to Swipe or None, which are not secure, all
of your biometric data will be deleted.

For better fingerprint recognition

When you scan your fingerprints on the device, be aware of the following conditions that
may affect the feature’s performance:
• The device may not recognise fingerprints that are affected by wrinkles or scars.
• The device may not recognise fingerprints from small or thin fingers.
• To improve recognition performance, register the fingerprints of the fingers used
most often to perform tasks on the device.
• The Side button has a built-in fingerprint recognition sensor. Ensure that the
fingerprint recognition sensor is not scratched or damaged by metal objects, such as
coins, keys, and necklaces.

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• Covering the fingerprint recognition sensor with accessories, such as stickers, may
decrease the fingerprint recognition rate.
• Ensure that the fingerprint recognition sensor and your fingers are clean and dry.
• If you bend your finger or use a fingertip, the device may not recognise your
fingerprints. Make sure to cover the entire fingerprint recognition sensor with your
finger.
• In dry environments, static electricity can build up in the device. Avoid using this
feature in dry environments or before using the feature, discharge static electricity
by touching a metal object.

Registering fingerprints
On the Settings screen, tap Security and privacy → Biometrics → Fingerprints and
follow the on-screen instructions to register your fingerprint. After registering, you
can check whether your fingerprint is registered and its name by tapping Check added
fingerprints.

Unlocking the screen with your fingerprints

You can unlock the screen with your fingerprint instead of using a pattern, PIN, or
password.
1 On the Settings screen, tap Security and privacy → Biometrics → Fingerprints.
2 Unlock the screen using the preset screen lock method.
3 Tap the Fingerprint unlock switch to turn it on.
4 On the locked screen, place your finger on the fingerprint recognition sensor and scan
your fingerprint.

Deleting registered fingerprints

You can delete registered fingerprints.
1 On the Settings screen, tap Security and privacy → Biometrics → Fingerprints.
2 Unlock the screen using the preset screen lock method.
3 Select a fingerprint to delete and tap Remove.

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Secure Folder
Secure Folder protects your private content and apps, such as pictures and contacts,
from being accessed by others. You can keep your private content and apps secure even
when the device is unlocked.
Secure Folder is a separate, secured storage area. The data in Secure Folder cannot
be transferred to other devices through unapproved sharing methods, such as
USB or Wi-Fi Direct. Attempting to customise the operating system or modifying
software will cause Secure Folder to be automatically locked and inaccessible.
Before saving data in Secure Folder, make sure to back up a copy of the data in
another secure location.

Setting up Secure Folder

1 Open Settings and tap Security and privacy → More security settings → Secure
Folder.
2 Follow the on-screen instructions to complete the setup.
When a pop-up window asking whether you want to reset the Secure Folder lock type
with your Samsung account appears, tap Turn on. If you have forgotten the lock type,
you can reset it using your Samsung account. If you do not turn on this feature, you
cannot reset the lock type when you have forgotten it.
When the setup is complete, the Secure Folder screen will appear and the Secure
Folder app icon ( ) will be added to the Apps screen.
• When the Secure Folder app is locked, you must unlock it using your preset lock
method.
• To change the name or icon of Secure Folder, tap → Customise.

Setting an auto lock condition for Secure Folder

1 Open the Secure Folder app and tap → Settings → Auto lock Secure Folder.
2 Select a lock option.
To manually lock your Secure Folder, tap → Lock and exit.

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Moving content to Secure Folder

Move content, such as pictures and videos, to Secure Folder. The following actions are an
example of moving an image from the default storage to Secure Folder.
1 Open the Secure Folder app and tap → Add files.
2 Tap Images, tick images to move, and then tap Done.
3 Tap Move.
The selected items will be deleted from the original folder and moved to Secure
Folder. To copy items, tap Copy.
The method for moving content may vary depending on the content type.

Moving content from Secure Folder

Move content from Secure Folder to the corresponding app in the default storage. The
following actions are an example of moving an image from Secure Folder to the default
storage.
1 Open the Secure Folder app and tap Gallery.
2 Select an image and tap → Move out of Secure Folder.
The selected items will be moved to Gallery in the default storage.

Adding apps
Add an app to use in Secure Folder.
1 Open the Secure Folder app and tap .
2 Tick one or more apps installed on the device and tap Add.
Removing apps from Secure Folder
Touch and hold an app to delete, and tap Uninstall.

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Adding accounts
Add your Samsung and Google accounts, or other accounts, to sync with the apps in
Secure Folder.
1 Open the Secure Folder app and tap → Settings → Manage accounts → Add
account.
2 Select an account service.
3 Follow the on-screen instructions to complete the account setup.

Hiding Secure Folder

You can hide the Secure Folder shortcut from the Apps screen.
Open the Secure Folder app, tap → Settings, and then tap the Add Secure Folder to
Apps screen switch to turn it off.
Alternatively, open the notification panel, swipe downwards, and then tap (Secure
Folder) to turn off the feature. If you cannot find (Secure Folder) on the quick
settings panel, tap → Edit and drag the button over to add it.
If you want to show the Secure Folder again, open Settings, tap Security and privacy →
More security settings → Secure Folder, and then tap the Add Secure Folder to Apps
screen switch to turn it on.

Uninstalling Secure Folder

You can uninstall Secure Folder, including the content and apps in it.
Open the Secure Folder app and tap → Settings → More settings → Uninstall.
To back up content before uninstalling Secure Folder, tick Move media files out of
Secure Folder and tap Uninstall. To access data backed up from Secure Folder, open the
My Files app and tap Internal storage → Download → Secure Folder.
Notes saved in Samsung Notes will not be backed up.

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Secure Wi-Fi
Secure Wi-Fi is a service that secures your Wi-Fi network connection. It encrypts data
using Wi-Fi networks and disables tracking apps and websites so that you can use Wi-Fi
networks safely. For example, when using an unsecure Wi-Fi network in public places,
such as cafes or airports, Secure Wi-Fi is automatically turned on so that no one can hack
your login information or monitor your activity in apps and websites.
On the Settings screen, tap Security and privacy → More security settings → Secure
Wi-Fi and follow the on-screen instructions to complete the setup.
When Secure Wi-Fi is turned on, the icon will appear on the status bar.
• Using this feature may result in a slower Wi-Fi network speed.
• This feature may not be available depending on the Wi-Fi network, carrier, or
model.

Selecting apps to protect using Secure Wi-Fi

Select apps to protect using Secure Wi-Fi so that you can safely protect data, such as
your password or your activity in apps, from being accessed by others.
On the Settings screen, tap Security and privacy → More security settings → Secure
Wi-Fi → → Settings → Protected apps and tap the switches next to the apps you want
to protect using Secure Wi-Fi.
Some apps may not support this feature.

Purchasing protection plan

You are provided with a free protection plan for Wi-Fi networks every month. You can
also purchase paid protection plans and have unlimited bandwidth protection for a
limited time.
1 On the Settings screen, tap Security and privacy → More security settings → Secure
Wi-Fi.
2 Tap Protection plan → Upgrade and select the plan you want.
For certain protection plans, you can transfer the protection plan to another device
signed in to your Samsung account.
3 Follow the on-screen instructions to complete the purchase.

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Samsung Pass
Register your biometric data to Samsung Pass and verify your identity when using
services which require your login or personal information.
• The website sign-in feature is only available for websites that you access through
the Samsung Internet app. Some websites may not support this feature.
• Registered biometric data is only saved to your device and is not synced with
other devices or servers.

Registering Samsung Pass

Before using Samsung Pass, register your biometric data to Samsung Pass.
On the Settings screen, tap Security and privacy → More security settings → Samsung
Pass. Follow the on-screen instructions to complete the setup.

Verifying the Samsung account password

You can use your registered biometric data to verify your identity instead of entering
your Samsung account password when, for example, you purchase content from Galaxy
Store.
On the Samsung Pass main screen, tap → Settings → Account and syncing, and then
tap the Verify with Samsung Pass switch to turn it on.

Using Samsung Pass to sign in to websites

You can use Samsung Pass to sign in to websites that support ID and password autofill.
1 On the sign-in page of the website, enter your ID and password, and then tap the
website’s sign-in button.
2 When a pop-up window asking whether you want to save the sign-in information
appears, tick Sign in with Samsung Pass and tap Remember.

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Using Samsung Pass to sign in to apps

You can use Samsung Pass to sign in to apps that support ID and password autofill.
1 On the sign-in page of the app, enter your ID and password, and then tap the app’s
sign-in button.
2 When a pop-up window asking whether you want to save the sign-in information
appears, tap Save.

Signing in using passkeys

In apps or websites that support sign-in with a passkey, you can sign in with a passkey
saved in Samsung Pass instead of an ID and password.
1 On the app or website you are using, create a passkey.
The method for creating a passkey may differ depending on the app or website.
2 When a pop-up window asking whether you want to save the passkey appears, select
Samsung Pass.
3 Follow the on screen instructions to save the passkey.
Now you can sign in with the passkey saved in Samsung Pass.

Managing sign-in information

Check out the list of websites and apps you have set to use Samsung Pass and manage
your sign-in information.
1 On the Samsung Pass main screen, tap Apps/websites and select a website or app
from the list.
2 Tap Edit and modify your ID, password, and the website’s or app’s name.
To delete your sign-in information, tap Delete.

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Using Samsung Pass with websites and apps

When using websites or apps that support Samsung Pass, you can sign in with Samsung
Pass.
To check out the list of websites and apps that support Samsung Pass, on the Samsung
Pass main screen, tap → Settings → Partners. If there are no websites or apps that
support Samsung Pass, Partners will not appear.
• Available websites and apps may vary depending on the service provider or
model.
• Samsung is not responsible for any loss or inconvenience caused by signing in to
websites or apps through Samsung Pass.

Entering your personal information automatically

You can use Samsung Pass to enter your personal information, such as your address or
payment card information, on apps that support autofill.
1 On the Samsung Pass main screen, select an option under Private info.
2 Enter the information and tap Save.
You can now use the biometric data you registered to Samsung Pass when entering
the personal information automatically on supported apps.

Deleting your Samsung Pass data

You can delete your biometric data, sign-in information, and app data registered to
Samsung Pass.
On the Samsung Pass main screen, tap → Settings → Devices using Samsung Pass →
→ Leave Samsung Pass.
• Your Samsung account will remain active.
• The Samsung Pass data on other devices signed in to your Samsung account will
also be deleted.

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Location
Change settings for location information permissions.
On the Settings screen, tap Location.
• App permissions: Check the list of apps that have permission to access the device’s
location and edit the permission settings.
• Location services: Set the device to use the Wi-Fi or Bluetooth feature to increase
the accuracy of your location information, even when the features are turned off. You
can also check the location services your device is using.
• Recent access: Check which apps request your current location information.

Safety and emergency

Manage your medical information and emergency contacts. You can also change
settings for emergency features, such as wireless emergency alerts.
On the Settings screen, tap Safety and emergency.
• Medical info: Enter your medical information.
• Emergency contacts: Add your emergency contacts.
• Emergency SOS: Set the device to make an emergency call to the preset number
when you press the Side button five times.
• Emergency sharing: Set the device to send information, such as your location or your
device’s lower battery notifications, to your emergency contacts for a certain period
of time.
• Silence notifications while driving: Turn on the Do Not Disturb feature
automatically while driving.
• Emergency Location Service: Turn on the Emergency Location Service (ELS) feature.
• Wireless emergency alerts: Change the settings for wireless emergency alerts.
• Earthquake alerts: Turn on the earthquake alert feature.
• Unknown tracker alerts: You will receive a notification if an unknown tracker has
been detected travelling with you.
Some features may not be available depending on the region or the model.

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Accounts and backup

Options
Sync, back up, or restore your device’s data using Samsung Cloud. You can also sign in to
accounts, such as your Samsung account or Google Account, or transfer data to or from
other devices through Smart Switch.
On the Settings screen, tap Accounts and backup.
• Manage accounts: Add your Samsung and Google accounts, or other accounts, to
sync with.
• Samsung Cloud: Back up your data and settings, and restore the previous device’s
data and settings even when you do not have it. Refer to Samsung Cloud for more
information.
• Google Drive: Keep your personal information, app data, and settings safe on your
device. You can back up your sensitive information. You must sign in to your Google
Account to back up data.
• Smart Switch: Open Smart Switch and transfer data from your previous device. Refer
to Transferring data from your previous device (Smart Switch) for more information.
Regularly back up your data to a safe location, such as Samsung Cloud or a
computer, so that you can restore it if the data is damaged or lost because of an
unintended factory data reset.

Samsung Cloud
Back up your device’s data to Samsung Cloud and restore it later.

Backing up data
You can back up your device’s data to Samsung Cloud.
1 On the Settings screen, tap Accounts and backup and tap Back up data under
Samsung Cloud.
2 Tap the switches next to the items you want to back up and tap Back up now.

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3 Tap Done.
• Some data will not be backed up. To check which data will be backed up, on the
Settings screen, tap Accounts and backup and tap Back up data under Samsung
Cloud.
• To check the backup data for other devices in your Samsung Cloud, on the
Settings screen, tap Accounts and backup → Restore data, and then select a
device you want.

Restoring data
You can restore your backup data from Samsung Cloud to your device.
1 On the Settings screen, tap Accounts and backup.
2 Tap Restore data and select a device you want.
3 Tick items you want to restore and tap Restore.

Google
Configure settings for some features provided by Google.
On the Settings screen, tap Google.

Advanced features
Options
Turn on advanced features and change the settings that control them.
On the Settings screen, tap Advanced features.
• Labs: Use new features of the device.
• Side button: Select an app or feature to launch using the Side button. Refer to
Setting the Side button for more information.
• Multi window: Set how to launch Multi window. You can also configure settings for
Multi window. Refer to Multi window for more information.

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• Motions and gestures: Turn on the motion feature and configure settings. Refer to
Motions and gestures for more information.
• One-handed mode: Turn on one-handed operation mode for your convenience when
using the device with one hand.
• Screenshots: Change the settings for screenshots.
• Show contacts when sharing content: Set the device to display the people you
contacted on the sharing options panel so that you can share content directly.
• Dual Messenger: Install the second app and use two separate accounts for the same
messenger app. Refer to Dual Messenger for more information.
Some features may not be available depending on the carrier or model.

Motions and gestures

Turn on the motion feature and configure settings.
On the Settings screen, tap Advanced features → Motions and gestures.
• Lift to wake: Set the device to turn on the screen when you pick it up.
• Double tap to turn on screen: Set the device to turn on the screen by double tapping
anywhere on the screen while the screen is turned off.
• Double tap to turn off screen: Set the device to turn off the screen by double
tapping an empty area on the Home screen or the locked screen.
• Alert when phone picked up: Set the device to alert you if you have missed calls or
new messages when you pick up the device.
This feature may not work if the screen is turned on or the device is not on a
flat surface.
• Mute with gestures: Set the device to mute certain sounds by using motions or
gestures.
• Palm swipe to capture: Set the device to capture a screenshot when you swipe
your hand to the left or right across the screen. You can check the captured images
in Gallery. It is not possible to capture a screenshot while using some apps and
features.
Excessive shaking or an impact to the device may cause an unintended input for
some features using sensors.

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Dual Messenger
Install the second app and use two separate accounts for the same messenger app.
1 On the Settings screen, tap Advanced features → Dual Messenger.
Supported apps will appear.
2 Tap the switch of an app to install the second app.
The second app will be installed. The second app’s icon will be displayed with .

Second app

• The Dual Messenger feature may not be available depending on the app.
• Some features of the app may be limited for the second app.

Uninstalling a second app

1 On the Settings screen, tap Advanced features → Dual Messenger.
2 Tap the switch of the app you want to uninstall and tap Uninstall.
All data related to the second app will be deleted.
If you uninstall the first app, the second app will also be deleted.

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Digital Wellbeing and parental controls

Check the history of your device usage and use features to prevent your device from
interfering with your life. You can also set up parental controls for your children and
manage their digital use.
On the Settings screen, tap Digital Wellbeing and parental controls.
• Screen time goal: Set goals for how much you use your device a day.
• App timers: Limit the daily usage time for each app by setting a timer. When you
reach the limit, the app will be turned off and you cannot use it.
• Driving monitor: Turn on the driving monitor to monitor the amount of the time you
use your device while driving.
• Walking monitor: Turn on the walking monitor to monitor the amount of time you
use your device while walking.
• Volume monitor: Turn on the volume monitor to protect your hearing.
• Parental controls: Manage your children’s digital use.

Device care
Introduction
The device care feature provides an overview of the status of your device’s battery,
storage, memory, and system security. You can also optimise the device.

Optimising your device

On the Settings screen, tap Device care → Optimise now.
The quick optimisation feature improves device performance through the following
actions.
• Closing apps running in the background.
• Managing abnormal battery usage.
• Scanning for crashed apps and malware.

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Settings

Battery
Check the remaining battery power and time to use the device. For devices with low
battery levels, conserve battery power by turning on power saving features.
On the Settings screen, tap Device care → Battery. Refer to Battery for more
information.

Storage
Check the status of the used and available storage.
On the Settings screen, tap Device care → Storage. To delete files or uninstall apps that
you do not use anymore, select a category. Then, touch and hold, or select, an item and
tap Delete or Uninstall.
• The actual available capacity of the internal storage is less than the specified
capacity because the operating system and default apps occupy part of the
storage. The available capacity may change when you update the device.
• You can check the available capacity of the internal storage in the Specification
section for your device on the Samsung website.

Memory
On the Settings screen, tap Device care → Memory.
To speed up your device by stopping apps running in the background, tick apps from the
apps list, and tap Clean now.

App protection
Check the device’s security status. This feature scans your device for malware.
On the Settings screen, tap Device care → App protection → Scan phone.

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Settings

Performance
On the Settings screen, tap Device care.
• Auto optimisation: Perform auto optimisation by closing background apps or
cleaning up memory, to keep the device running in its best condition.
Tap Auto restart to set the device to restart automatically when performance issues
are detected or at a time you set.

Additional care
On the Settings screen, tap Device care.
• Software update: Update your device’s software through the firmware over-the-air
(FOTA) service. You can also schedule software updates.
• Diagnostics: Test your device using Samsung Members.
• Maintenance mode: Turn on maintenance mode to protect your privacy while
someone else is using your device, such as when you send it for repairs.

Apps
Manage the device’s apps and change their settings. You can check the apps’ usage
information, change their notification or permission settings, or uninstall or disable
unnecessary apps.
On the Settings screen, tap Apps.

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General management
Customise your device’s system settings or reset the device.
On the Settings screen, tap General management.
• Language: Select device languages. Refer to Adding device languages for more
information.
• App languages: Select the language you want to use for each app.
• Text-to-speech output: Change the settings for text-to-speech features used when
TalkBack is turned on, such as languages, speed, and more.
• Date and time: Access and alter the settings to control how the device displays the
time and date.
If the battery remains fully discharged, the time and date is reset.
• Samsung Keyboard settings: Change the settings for the Samsung Keyboard.
• Keyboard list and default: Select a keyboard to use by default and change the
keyboard settings.
• Physical keyboard: Change the settings for an external keyboard.
• Mouse and trackpad: Change the settings for an external mouse or trackpad.
• Passwords, passkeys, and autofill: Change your preferred service or manage all
services for passwords, passkeys, and autofill.
• Reset: Reset your device’s settings or perform a factory data reset.
• Customisation Service: Set to get personalised service based on your interests and
how you use your device.
• Contact us: Ask questions or check the frequently asked questions.

Adding device languages

You can add languages to use on your device.
1 On the Settings screen, tap General management → Language → Add language.
To check out all the languages that can be added, tap → All languages.
2 Select a language to add.

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3 To set the selected language as the default language, tap Set as default. To keep the
current language setting, tap Keep current.
The selected language will be added to your languages list. If you changed the default
language, the selected language will be added to the top of the list.

To change the default language from your languages list, select the language you want
and tap Apply. If an app does not support the default language, the next supported
language in the list will be used.

Accessibility
Configure various settings to improve accessibility to the device.
On the Settings screen, tap Accessibility.
• Recommended for you: Check the accessibility features you are currently using and
check other recommended features.
• Vision enhancements: Customise the settings to improve accessibility for visually
impaired users.
• TalkBack: Turn on TalkBack, which provides voice feedback. To check help
information to learn how to use this feature, tap Settings → Tutorial and help.
• Hearing enhancements: Customise the settings to improve accessibility for users
with hearing impairment.
• Interaction and dexterity: Customise the settings to improve accessibility for users
who have reduced dexterity.
• Advanced settings: Configure settings for Direct access and notification features.
• Installed apps: Check out accessibility services installed on the device.
• About Accessibility: Check the Accessibility information.
• Contact us: Ask questions or check frequently asked questions.

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Software update
Update your device’s software through the firmware over-the-air (FOTA) service. You can
also schedule software updates.
On the Settings screen, tap Software update.
• Download and install: Check for and install updates manually.
• Auto download over Wi-Fi: Set the device to download updates automatically when
connected to a Wi-Fi network.
• Last update: Check out information about the last software update.
If emergency software updates are released for your device’s security and to block
new types of security threats, they will be installed automatically without your
agreement.

Security updates information

Security updates are provided to strengthen the security of your device and
protect your personal information. For security updates for your model, visit
security.samsungmobile.com.
The website supports only some languages.

Remote support
If you have any questions or technical problems with your device, you can get help
through the remote support service.
On the Settings screen, tap Remote support.

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Settings

About phone
Access your device’s information.
On the Settings screen, tap About phone.
To change your device’s name, tap Edit.
• Status information: Check out various device information, such as the SIM card
status, Wi-Fi MAC address, and serial number.
• Legal information: Access legal information related to the device, such as safety
information and the open source licence.
• Software information: Access the device’s software information, such as its
operating system version and firmware version.
• Battery information: Check out the device’s battery status and information.

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Usage notices
Precautions for using the device
Please read this manual when using the device to ensure safe and proper use.
• Descriptions are based on the device’s default settings.
• Some content may differ from your device depending on the region, service provider,
model specifications, or device’s software.
• The device may require a connection to a Wi-Fi or mobile network when using some
apps or features.
• Content (high quality content) that requires high CPU and memory usage will affect
the overall performance of the device. Apps related to the content may not work
properly depending on the device’s specifications and the environment that it is
used in.
• Samsung is not liable for performance issues caused by apps supplied by providers
other than Samsung.
• Samsung is not liable for performance issues or incompatibilities caused by edited
registry settings or modified operating system software. Attempting to customise
the operating system may cause the device or apps to work improperly.
• Software, sound sources, wallpapers, images, and other media provided with
this device are licensed for limited use. Extracting and using these materials for
commercial or other purposes is an infringement of copyright laws. Users are
entirely responsible for illegal use of media.
• You may incur additional charges for data services, such as messaging, uploading
and downloading, auto-syncing, or using location services depending on your data
plan. For large data transfers, it is recommended to use the Wi-Fi feature.
• Default apps that come with the device are subject to updates and may no longer be
supported without prior notice.
• Modifying the device’s operating system or installing software from unofficial
sources may result in device malfunctions and data damage or loss. These actions
are violations of your Samsung licence agreement and will void your warranty.

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Usage notices

• You can see the touch screen clearly even in strong outdoor sunlight by
automatically adjusting the contrast range based on the surrounding environment.
Because of the nature of the product, displaying fixed graphics for extended periods
may result in afterimages (screen burn-in) or ghosting.
‒ It is recommended not to use fixed graphics on part or all of the touch screen for
extended periods and turn off the touch screen when not using the device.
‒ You can set the touch screen to turn off automatically when you are not using it.
Open Settings, tap Display → Screen timeout, and then select the length of time
you want the device to wait before turning off the touch screen.
‒ To set the touch screen to automatically adjust its brightness based on the
surrounding environment, open Settings, tap Display, and then tap the Adaptive
brightness switch to turn it on.
• Depending on the region or model, some devices are required to receive approval
from the Federal Communications Commission (FCC).
If your device is approved by the FCC, you can check out the FCC ID of the device. To
access the FCC ID, open Settings and tap About phone → Status information. If your
device does not have an FCC ID, it means that the device has not been authorised for
sale in the U.S. or its territories and may only be brought to the U.S. for the owner’s
personal use.
• Depending on the region, you can check out the regulatory information on the
device. To access the information, open Settings and tap About phone → Regulatory
information.
• The bandwidths supported by the device may vary depending on the region or
carrier.
• 5G network availability may vary depending on the model, country, network
provider, and user environment.
• Your device contains magnets. Keep it away from credit cards, implanted medical
devices, and other devices that may be affected by magnets. In the case of medical
devices, keep your device more than 15 cm apart. Stop using your device if you
suspect any interference with your medical device and consult your physician or your
medical device manufacturer.

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Usage notices

Instructional icons
Warning: situations that could cause injury to yourself or others

Caution: situations that could cause damage to your device or other equipment

Notice: notes, usage tips, or additional information

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Usage notices

Notes on package contents and accessories

Refer to the quick start guide for package contents.
• The items supplied with the device and any available accessories may vary
depending on the region or carrier.
• The supplied items are designed only for this device and may not be compatible with
other devices.
• Appearances and specifications are subject to change without prior notice.
• You can purchase additional accessories from your local Samsung retailer. Make sure
they are compatible with the device before purchase.
• Use only Samsung-approved accessories. Using unapproved accessories may cause
the performance problems and malfunctions that are not covered by the warranty.
• Availability of all accessories is subject to change depending entirely on
manufacturing companies. For more information about available accessories, refer
to the Samsung website.
• The included USB cable supports up to 3A charging. Charger not included.

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Usage notices

Device overheating situations and solutions

When the device heats up while charging the battery
While charging, the device and the charger may become hot. During wireless charging
or fast charging, the device may feel hotter to the touch. This does not affect the device’s
lifespan or performance and is in the device’s normal range of operation. If the battery
becomes too hot, the charging speed may decrease or the charger may stop charging.

Do the following when the device heats up:

• Disconnect the charger from the device and close any running apps. Wait for the
device to cool down and then begin charging the device again.
• If the lower part of the device overheats, it could be because the connected
USB cable is damaged. Replace the damaged USB cable with a new
Samsung-approved one.
• When using a wireless charger, do not place foreign materials, such as metal
objects, magnets, and magnetic stripe cards, between the device and the
wireless charger.

The wireless charging or fast charging feature is only available on supported

models.

When the device heats up during use

When you use features or apps that require more power or use them for extended
periods, your device may temporarily heat up because of increased battery consumption.
Close any running apps and do not use the device for a while.
Refer to the following examples of situations in which the device may overheat.
• During the initial setup after purchase or when restoring data
• When downloading large files

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Usage notices

• When using apps that require more power or using apps for extended periods
‒ When playing high-quality games for extended periods
‒ When recording videos for extended periods
‒ When streaming videos while using the maximum brightness setting
‒ When connecting to a TV
• While multitasking (or, when running many apps in the background)
‒ When using Multi window
‒ When updating or installing apps while recording videos
‒ When downloading large files during a video call
‒ When recording videos while using a navigation app
• When using large amount of data for syncing with the cloud, email, or other accounts
• When using a navigation app in a car while the device is placed in direct sunlight
• When using the Mobile Hotspot and Tethering feature
• When using the device in areas with weak signals or no reception
• When charging the battery with a damaged USB cable
• When the device’s multipurpose jack is damaged or exposed to foreign materials,
such as liquid, dust, metal powder, and pencil lead
• When you are roaming

Do the following when the device heats up:

• Keep the device updated with the latest software.
• Conflicts between running apps may cause the device to heat up. Restart the
device.
• Turn off the Wi-Fi, GPS, and Bluetooth features when not using them.
• Close apps that increase battery consumption or that run in the background
when not in use.
• Delete unnecessary files or unused apps.
• Decrease the screen brightness.
• If the device overheats or feels hot for a prolonged period, do not use it for a
while. If the device continues to overheat, contact a Samsung Service Centre or
an authorised service centre.

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Precautions for device overheating

If you begin to feel uncomfortable because of the device overheating, stop using the
device.
When the device heats up, the features and performance may be limited or the device
may turn off to cool down. The feature is only available on supported models.
• If the device overheats, the screen brightness, the screen refresh rate, and the
performance speed will be limited to lower the device’s temperature. Even if the
battery charging indicator icon appears, charging may be slow. When charging stops
because of a rise in the device’s temperature, the battery indicator icon will blink.
• If the device reaches a certain temperature, a warning message will appear to
prevent device failure, skin irritation and damage, and battery leakage. Running
apps will be closed and all calling and other features will be limited, except for
emergency calls, until the device cools down.
• If the second message appears because of a further increase of the device’s
temperature, the device will turn off. Do not use the device until the device’s
temperature is within the recommended operating temperature range. If the
second warning message appears during an emergency call, the call will not be
disconnected by a forced termination.
Recommended operating temperature range
The device’s recommended operating temperature is between 0 °C to 35 °C. Using
the device outside of the recommended temperature range may damage the
device or reduce the battery’s lifespan.

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Precautions for operating environment

Your device may heat up because of the environment in the following conditions. Use
caution to avoid shortening the battery’s lifespan, damaging the device, or causing a fire.
• Do not store your device in very cold or very hot temperatures.
• Do not expose your device to direct sunlight for extended periods.
• Do not use or store your device for extended periods in very hot areas, such as inside
a car in the summertime.
• Do not place the device in any areas that may overheat, such as on an electric
heating mat.
• Do not store your device near or in heaters, microwaves, hot cooking equipment, or
high pressure containers.
• Do not use a cable whose covering is peeled off or damaged, and do not use any
charger or battery that is damaged or malfunctioning.

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Appendix
Troubleshooting
Before contacting a Samsung Service Centre or an authorised service centre, please
attempt the following solutions. Some situations may not apply to your device.
You can also use Samsung Members to solve any problems you might encounter while
using your device.

When you turn on your device or while you are using the device, it
prompts you to enter one of the following codes:
• Password: When the device lock feature is turned on, you must enter the password
you set for the device.
• PIN: When using the device for the first time or when the PIN requirement is turned
on, you must enter the PIN supplied with the SIM or USIM card. You can turn off this
feature by using the Lock SIM card menu.
• PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN
incorrectly several times. You must enter the PUK supplied by your carrier.
• PIN2: When you access a menu requiring the PIN2, you must enter the PIN2 supplied
with the SIM or USIM card. For more information, contact your carrier.

Your device displays network or service error messages

• When you are in areas with weak signals or poor reception, you may lose reception.
Move to another area and try again. While moving, error messages may appear
repeatedly.
• Please note that models with the appendix “UD,” if purchased in Germany, cannot
receive signals in LTE TDD bands in the following countries: Belgium, Denmark,
Germany, France, Luxemburg, Netherlands, Austria, Poland, Switzerland, Czech
Republic. If you are in an LTE TDD-only service area, you may lose reception. Move to
another area and try again.
• You cannot access some options without a subscription. For more information,
contact your carrier.

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Appendix

Your device does not turn on

When the battery is completely discharged, your device will not turn on. Fully charge the
battery before turning on the device.

The touch screen responds slowly or improperly

• If you attach a screen protector or optional accessories to the touch screen, the
touch screen may not function properly.
• If you are wearing gloves, if your hands are not clean while touching the touch
screen, or if you tap the screen with sharp objects or your fingertips, the touch screen
may malfunction.
• The touch screen may malfunction in humid conditions or when exposed to water.
• Restart your device to clear any temporary software problems.
• Ensure that your device software is updated to the latest version.
• If the touch screen is scratched or damaged, visit a Samsung Service Centre or an
authorised service centre.

Your device freezes or encounters a fatal problem

Try the following solutions. If the problem is still not resolved, contact a Samsung
Service Centre or an authorised service centre.

Restarting the device

If your device freezes or hangs, you may need to close apps or turn off the device and
turn it on again.

Forcing restart
If your device is frozen and unresponsive, press and hold the Side button and the Volume
Down button simultaneously for more than 7 seconds to restart it.

Resetting the device

If these methods do not solve your problem, perform a factory data reset.
Open Settings and tap General management → Reset → Factory data reset → Reset →
Delete all. Before performing the factory data reset, remember to make backup copies
of all important data stored in the device.

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Appendix

Calls are not connected

• Ensure that you have accessed the right cellular network.
• Ensure that you have not set call barring for the phone number you are dialling.
• Ensure that you have not set call barring for the incoming phone number.

Others cannot hear you speaking on a call

• Ensure that you are not covering the built-in microphone.
• Ensure that the microphone is close to your mouth.
• If you are using headphones, ensure that they are properly connected.

Sound echoes during a call

Adjust the volume by pressing the Volume button or move to another area.

A cellular network or the internet is often disconnected or audio

quality is poor
• Ensure that you are not blocking the device’s internal antenna.
• When you are in areas with weak signals or poor reception, you may lose reception.
You may have connectivity problems because of issues with the carrier’s base
station. Move to another area and try again.
• When using the device while moving, wireless network services may be disabled
because of issues with the carrier’s network.

The battery does not charge properly (For Samsung-approved

chargers)
• Ensure that the charger is connected properly.
• Visit a Samsung Service Centre or an authorised service centre and have the battery
replaced.

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Appendix

The battery depletes faster than when first purchased

• When you expose the device or the battery to very cold or very hot temperatures, the
useful charge may be reduced.
• Battery consumption will increase when you use certain features or apps, such as
GPS, games, or the internet.
• The battery is consumable and the useful charge will get shorter over time.

Error messages appear when opening the camera

Your device must have sufficient available storage and battery power to operate the
camera app. If you receive error messages when opening the camera, try the following:
• Charge the battery.
• Free some storage by transferring files to a computer or deleting files from your
device.
• Restart the device. If you are still having trouble with the camera app after trying
these tips, contact a Samsung Service Centre or an authorised service centre.

Picture quality is poorer than the preview

• The quality of your pictures may vary, depending on the surroundings and the
photography techniques you use.
• If you take pictures in dark areas, at night, or indoors, image noise may occur or
images may be out of focus.

Error messages appear when opening multimedia files

If you receive error messages or multimedia files do not play when you open them on
your device, try the following:
• Free some storage by transferring files to a computer or deleting files from your
device.
• Ensure that the music file is not Digital Rights Management (DRM)-protected. If the
file is DRM-protected, ensure that you have the appropriate licence or key to play the
file.
• Ensure that the file formats are supported by the device. If a file format is not
supported, such as DivX or AC3, install an app that supports it. To check the file
formats that your device supports, visit the Samsung website.

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Appendix

• Your device supports pictures and videos captured with the device. Pictures and
videos captured by other devices may not work properly.
• Your device supports multimedia files that are authorised by your carrier or providers
of additional services. Some content circulated on the internet, such as ringtones,
videos, or wallpapers, may not work properly.

Bluetooth is not working well

If another Bluetooth device is not located or there are connection problems or
performance malfunctions, try the following:
• Ensure that the device you wish to connect with is ready to be scanned or connected
to.
• Ensure that your phone and the other Bluetooth device are within the maximum
Bluetooth range (10 m).
• On your phone, open Settings, tap Connections, and then tap the Bluetooth switch
to turn it on again.
• On your phone, open Settings, tap General management → Reset → Reset Wi-Fi
and Bluetooth settings → Reset settings to reset network settings. You may lose
registered information when performing the reset.
If these tips do not solve the problem, contact a Samsung Service Centre or an
authorised service centre.

A connection is not established when you connect the device to a

computer
• Ensure that the USB cable you are using is compatible with your device.
• Ensure that you have the proper driver installed and updated on your computer.

Your device cannot find your current location

GPS signals may be obstructed in some locations, such as indoors. Set the device to use
Wi-Fi or a mobile network to find your current location in these situations.

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Data stored in the device has been lost

Always make backup copies of all important data stored in the device. Otherwise, you
cannot restore data if it is damaged or lost. Samsung is not responsible for the loss of
data stored in the device.

A small gap appears around the outside of the device case

• This gap is a necessary manufacturing feature and some minor rocking or vibration
of parts may occur.
• Over time, friction between parts may cause this gap to expand slightly.

There is not enough space in the device’s storage

Delete unnecessary data, such as cache, using the device care feature or manually delete
unused apps or files to free up storage space.

The Home button does not appear

The navigation bar containing the Home button may disappear while using certain apps
or features. To access the navigation bar, drag upwards from the bottom of the screen.

Removing the battery

• To remove the battery, contact an authorised service centre. To obtain battery
removal instructions, please visit www.samsung.com/global/ecodesign_energy.
• For your safety, you must not attempt to remove the battery. If the battery is not
properly removed, it may lead to damage to the battery and device, cause personal
injury, and result in the device being unsafe.
• Samsung does not accept liability for any damage or loss (whether in contract or
tort, including negligence) which may arise from failure to precisely follow these
warnings and instructions, other than death or personal injury caused by Samsung’s
negligence.

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