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First Time Use

Setting up your MFA

Step 1 Navigate to https://mytp.ontp.app/

Step 2 Step 3 Step 4

In the Input Box, enter Input your password You will be presented with
your Teleperformance ID associated with that a screen informing you
and click on the Purple user that more information
Box with White Arrow is required

Step 5
Now to set up your MFA! You will be asked to Download the
Microsoft Authenticator App from App Store or Play Store. This
is the easiest way to use MFA with your Teleperformance ID.
There are other Apps available, and other methods, but we
recommend using the Microsoft Authenticator App.

Step 6 Step 7

Click on “Add Account” in


the Microsoft Authenticator
App and “Next” on
your screen

On the Microsoft
Authenticator App, you
will click on “Add work
or School account”

Step 8
Click on “Work or School account”
and “Scan QR Code”. Simply scan
the QR Code shown on screen.
“Allow Notifications” at this point also.
In your Authenticator App, it will ask you
Step 9 to “Approve”. Click the “Approve”

You will receive the following screen, to show you the


Step 10 authentication has been successful. Click the next buttons
on each screen, and “Accept” the Permissions Requested

That’s it!
You will be taken to the mytp.ontp.app home page,
where you will be able to access CCMS, myTP WFM and myTP Learning
without the need to complete your full authentication. In future logins,
you will be prompted by Microsoft for a One Time Passcode (OTP) from
the Microsoft Authenticator App. This is your secure MFA!

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