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Aqualux Beach Resort in Naifaru, Maldives

Student's Name

Department, Institutional Affiliation

Course Name

Instructor's Name

Submission Date
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Contents
Phase 1: Innovative Beach Resort in Naifaru, Maldives.................................................................4

Introduction..................................................................................................................................4

A. Resort Theme..........................................................................................................................4

B. Resort Name and Image..........................................................................................................5

C. Resort Location.......................................................................................................................5

D. Target Market.........................................................................................................................6

E. Competitive Analysis..............................................................................................................6

F. Key Differentiators..................................................................................................................7

Overview......................................................................................................................................9

Phase 2: Resort Offerings..............................................................................................................10

A. Accommodations..................................................................................................................10

B. Food/Beverage/Entertainment Outlets..................................................................................12

C. Recreational Facilities...........................................................................................................15

D. Meeting and Banquet Space.................................................................................................21

E. Edutainment Activities..........................................................................................................22

F. Modes of Transportation.......................................................................................................24

G. Special Amenities.................................................................................................................25

Phase 3: Space Design...................................................................................................................26

A. Resort Layout........................................................................................................................26
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B. Layout Justification...............................................................................................................28

C. Event, Banquet & Meeting Space Considerations................................................................33

D. Environmental Considerations..............................................................................................36

E. Considerations for People with Disabilities..........................................................................42

Overview....................................................................................................................................44

Phase 4: Human Resource Management.......................................................................................45

A. Organizational Chart.............................................................................................................45

B. Job Description - Recreation Manager..................................................................................47

C. Where Are You Going to Get Your Staff From?..................................................................50

D. Hiring Process - Local Recruitment......................................................................................52

E. Staff Housing & Transportation............................................................................................56

F: Training/ Incentives/ Benefits...............................................................................................59

Phase 5: Sustainable Operations Management..............................................................................64

A. Front-of-the-House Operations.............................................................................................64

B. Heart-of-the-House Operations.............................................................................................69

Reference.......................................................................................................................................75

Appendix: Picture Credits..............................................................................................................81

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Aqualux Beach Resort in Naifaru, Maldives

Phase 1: Innovative Beach Resort in Naifaru, Maldives

Introduction
Welcome to AquaLux, an extraordinary beach resort venture poised to redefine luxury

hospitality in the pristine setting of Naifaru, Maldives. Our mission is to create an unparalleled

holiday experience that seamlessly blends opulence, sustainability, and environmental

responsibility. With abundant resources at our disposal, we are committed to elevating the

hospitality industry's standards and offering guests an unforgettable stay in this tropical paradise.

Resort Concept

At AquaLux Beach Resort, our concept revolves around crafting a sustainable paradise

that sets a new benchmark in the hospitality industry. We envision a place where guests can

immerse themselves in the breathtaking natural beauty of the Maldives while enjoying the

highest level of luxury and comfort.

Resort Size and Amenities

AquaLux Beach Resort will occupy a 20-acre island, ensuring that guests enjoy complete

privacy and seclusion. We will offer 100 villas with direct beach access and private pools,

providing luxurious accommodation options. Additionally, our resort will feature two

restaurants, including one fine-dining establishment, ensuring guests have a variety of culinary

experiences to choose from. Wellness facilities, including a spa, gym, and yoga center, will offer

guests opportunities for relaxation and rejuvenation.

A. Resort Theme
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AquaLux Beach Resort is not just a destination; it is an experience tailored to delight our

guests. We will meticulously designe three distinct themes that will set our resort apart and

ensure that every moment spent here is memorable:

 Underwater Paradise: Picture yourself dining in an underwater restaurant, surrounded by

the vibrant marine life of the Indian Ocean. At AquaLux, we are making this dream a

reality by offering guests the opportunity to dine beneath the waves. In addition, select

villas will feature underwater bedrooms, allowing guests to sleep among the fascinating

aquatic world.

 Night Skies: Our resort will provide stargazing experiences like no other. Equipped with

state-of-the-art telescopes and led by experienced astronomers, guests will have the

chance to explore the cosmos. Educational lectures will enrich their understanding of the

night sky, making for an awe-inspiring and educational experience.

 Marine Exploration: The Maldives is renowned for its stunning marine life, and AquaLux

will be no exception. We will offer snorkeling and diving tours that showcase the vibrant

coral reefs and exotic underwater creatures that call this region home. These tours will be

led by knowledgeable guides who will provide insights into the delicate ecosystem of the

Maldives.

B. Resort Name and Image

Our resort's name, "AquaLux," perfectly encapsulates the essence of what we aim to

offer. It combines the concepts of water ("Aqua") and luxury ("Lux"), reflecting our commitment

to providing a luxurious experience that is deeply rooted in the natural beauty of the Maldives.

Our resort's image blends sleek, modern architecture with the breathtaking natural surroundings

of Naifaru Island.

C. Resort Location
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AquaLux Beach Resort will be nestled on the picturesque island of Naifaru, ensconced by

the crystal-clear waters of the Indian Ocean and surrounded by pristine white-sand beaches

(Editor, n.d.). Naifaru's lush vegetation provides shaded areas for relaxation and exploration,

offering guests the perfect blend of natural beauty and luxury.

D. Target Market
AquaLux Beach Resort caters to a diverse range of guests, each seeking a unique and

unforgettable experience:

 Luxury Seekers: Our resort is designed for guests who desire a unique, high-end

experience that seamlessly combines sustainability, luxury, and adventure. We

understand that luxury is no longer just about opulence; it is also about authenticity and

environmental responsibility.

 Environmentalists: For travelers who prioritize sustainable travel and are searching for

eco-friendly resorts that take their environmental responsibilities seriously, AquaLux is

the ideal choice. Our commitment to sustainability is at the core of our operations,

aligning perfectly with the values of environmentally conscious travelers.

 Families: AquaLux Beach Resort is also a family-friendly destination, with activities

designed to cater to guests of all ages. We recognize the importance of creating

memorable experiences for families while maintaining our commitment to sustainability,

ensuring that every member of the family has a fantastic stay.

E. Competitive Analysis
To position ourselves effectively in the market, we have conducted a thorough

competitive analysis of nearby resorts. This analysis enables us to identify our strengths and

weaknesses relative to our competitors and refine our strategy accordingly.

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 Four Seasons Resort Maldives at Kuda Huraa: Located on a nearby island, this resort

offers a traditional luxury experience (Four seasons, n.d.). However, it has minimal

sustainability practices, which sets us apart as a more environmentally responsible

choice.

 The St. Regis Maldives Vommuli Resort: Also situated on the same island, this resort

focuses on adventure activities and has strong sustainability practices (Tripadvisor, n.d.).

While it shares some similarities with AquaLux, our unique themes and underwater

experiences distinguish us in the market.

 Conrad Maldives Rangali Island: Located on a different island, this resort is known for its

family-friendly atmosphere (Conrad Maldives Rangali Island, n.d.). However, like the

Four Seasons, it has minimal sustainability practices. AquaLux offers a compelling

alternative for families who value both luxury and environmental responsibility.

F. Key Differentiators
AquaLux Beach Resort will distinguishe itself in the highly competitive world of luxury

hospitality through a set of unique features that offer more than just a typical holiday experience.

These special attributes are not just promotional tactics, but rather they provide guests with

genuine, immersive experiences that elevate AquaLux as the go-to destination for those in search

of something truly special.

Underwater Wonders:

We at AquaLux have taken the luxury travel experience to new depths, quite literally.

Our resort is not just about extravagant rooms and services; it is about crafting memories that last

a lifetime.

 Dining Under the Sea: Picture dining amidst the enchanting marine life of the Indian

Ocean. Our underwater restaurant turns this dream into reality. Here, surrounded by glass
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walls, guests dine as a colorful parade of sea life swims by. It is not just a meal; it is a

magical journey underwater.

 Sleeping with the Fishes: For a more personal underwater encounter, we offer villas with

bedrooms submerged beneath the ocean. These are not just rooms; they are sanctuaries

where you sleep enveloped by the serene marine world. It is an unparalleled sensory

experience that blurs the line between you and the ocean.

Stargazing Adventures:

We believe luxury should not be confined to earthly pleasures. Thus, AquaLux will take

you on a celestial journey to explore the stars.

 Gazing into the Galaxy: Our high-end telescopes offer guests a spectacular view of the

cosmos. Regardless of your astronomy knowledge, these telescopes serve as your

gateway to the stars, planets, and galaxies far away.

 Learning the Universe: Stargazing here is coupled with informative lectures by expert

astronomers. These sessions unravel the mysteries of the sky, offering a blend of

entertainment and education under the stars.

Commitment to Sustainability:

AquaLux is more than just a lavish getaway; it will be a testament to environmental

stewardship, especially vital in the fragile ecosystem of the Maldives.

 Harnessing Solar Power: Our resort will be powered significantly by solar energy. This

initiative not only cuts down on fossil fuel reliance but also contributes to reducing

greenhouse gas emissions (Okoh & Okpanachi, 2023).

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 Recycling and Waste Management: We are dedicated to minimizing waste through

comprehensive recycling initiatives. Our aim is to ensure that as little as possible ends up

in landfills, thereby preserving the Maldives' natural beauty.

 Supporting Local Communities: We will prioritize sourcing from local artisans and

businesses, thereby boosting the local economy and reducing the environmental impact of

long-distance transportation (Utilities One, 2023).

 Eco-Conscious Operations: From energy-efficient lighting to water-saving fixtures, we

will embed eco-friendly practices into every aspect of our operations.

 Protecting Maldives’ Ecosystem: We will be actively involved in conserving the local

environment, from supporting coral reef protection to collaborating with marine

biologists.

In general, AquaLux Beach Resort is not just another luxury destination, it will be a place

where the thrill of underwater adventures, the awe of stargazing, and a deep commitment to

sustainability come together to create an experience that is both indulgent and conscientious. At

AquaLux, we are not just setting benchmarks in luxury hospitality; we will be redefining what it

means to travel luxuriously in harmony with nature.

Overview
In Phase 1, we have introduced AquaLux Beach Resort, an innovative and sustainable

paradise in Naifaru, Maldives. Our resort's concept, themes, and key differentiators set the stage

for an unforgettable guest experience. We have also identified our target market and conducted a

competitive analysis, highlighting our unique position in the market. With a commitment to

sustainability and a strong focus on luxury and adventure, AquaLux will be poised to become a

game-changer in the hospitality industry, redefining what it means to experience the Maldives.
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Phase 2: Resort Offerings

A. Accommodations
AquaLux Beach Resort in Innafushi Maldives is dedicated to ensuring that every guest's

stay is an unforgettable experience, beginning with the accommodations. Our resort will offer a

diverse range of luxurious and unique villas, carefully designed to blend contemporary aesthetics

with the natural beauty of the Maldives.

Villa Types:

Guests at AquaLux can choose from various villa types, each offering its distinctive

charm and features. We will provide direct beach access villas, overwater villas, and select villas

with underwater bedrooms, providing an immersive connection to the aquatic wonders

surrounding us.

 Beachfront Villas: Nestled amidst the lush vegetation of Innafushi Island, our beachfront

villas offer the perfect blend of privacy and scenic beauty. With direct access to the

pristine white-sand beaches, guests can wake up to the gentle sound of waves and stroll

along the shoreline.

 Overwater Villas: AquaLux will also feature overwater villas that provide a unique and

surreal experience. These villas feature private terraces with direct access to the crystal-

clear waters of the Indian Ocean. Imagine stepping out of your villa and directly into the

vibrant marine world beneath you.

 Underwater Bedrooms: For those seeking the extraordinary, our resort will offer select

villas with underwater bedrooms. These submerged accommodations will allow guests to

sleep amidst the breathtaking marine life of the Maldives. The floor-to-ceiling windows

provide an unparalleled view of the underwater world, making it a once-in-a-lifetime

experience.
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Im, J. (2018). Underwater suite [jpeg], Retrieved from

https://www.cnbc.com/2018/08/03/photos-worlds-first-glass-underwater-hotel-suite-at-conrad-

maldives.html

Amenities and Technology:

Regardless of the villa type chosen, guests can expect the highest level of comfort and

convenience. Each villa is equipped with state-of-the-art amenities, including luxurious bedding,

spacious bathrooms with modern fixtures, and smart home technology that allows guests to

control room settings easily.

Privacy and Seclusion:

One of the defining features of AquaLux is the sense of privacy and seclusion offered to

every guest. Our villas will be thoughtfully spaced apart to ensure that guests can enjoy their

piece of paradise without interruption. Whether you're lounging on your villa's private deck or

taking a dip in your pool, you will feel a world away from the hustle and bustle of daily life.

Sustainability:
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At AquaLux, we will be committed to responsible tourism and sustainability. Our villas

will be designed with eco-friendly principles, featuring energy-efficient lighting, water-saving

fixtures, and sustainable materials (TheHotelsupplyco Admin, 2023). At our Niu & Nau spa, we

use only organic products, which is also one of our unique selling propositions. We aim to

minimize our environmental footprint while maximizing the luxury and comfort of our

accommodations.

B. Food/Beverage/Entertainment Outlets
AquaLux Beach Resort takes pride in offering a diverse and exquisite culinary experience

that celebrates the rich flavors of the Maldives while catering to international palates. Our dining

options will be designed to tantalize the taste buds and create lasting memories for our guests.

Beachside BBQ Restaurant:

One of the highlights of our resort will be the beachside BBQ restaurant. Set against the

backdrop of the azure Indian Ocean, this al fresco dining venue offers a relaxed and laid-back

atmosphere (The Editors of Encyclopaedia Britannica, 2023). Guests can savor a delectable array

of fresh seafood, grilled delicacies, and local Maldivian cuisine.

 Fresh Seafood: AquaLux's proximity to the ocean ensures that guests can enjoy the

freshest seafood. Our beachside BBQ is a seafood lover's paradise, from lobster and

prawns to locally caught fish.

 Grilled Delicacies: The BBQ restaurant features a live grilling station where skilled

chefs prepare a variety of meats and vegetables to perfection. The enticing aromas and

flavors will transport guests to a world of culinary delight.

 Local Maldivian Cuisine: To introduce guests to the vibrant flavors of the Maldives, our

culinary team crafts authentic Maldivian dishes using locally sourced ingredients. From

traditional curries to coconut-infused specialties, every meal is a culinary journey.

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Underwater Restaurant:

The pièce de résistance of AquaLux will be our underwater restaurant. This extraordinary

fine-dining experience takes guests on a mesmerizing journey beneath the waves. Surrounded by

the vibrant marine life of the Indian Ocean, diners enjoy a multi-course gourmet meal in an awe-

inspiring setting.

Gerrad. A, (2016). The Underwater Restaurant. Retrieved from,

https://www.superyachtstories.com/experiences/the-worlds-best-underwater-restaurants/

 Submerged Splendor: The underwater restaurant will feature floor-to-ceiling glass walls

that offer uninterrupted views of the aquatic world. Guests can dine while schools of

colorful fish, graceful manta rays, and even the occasional shark glide past.

 Gourmet Cuisine: Our culinary team will curate a gourmet menu, an authentic French

cuisine that complements the underwater experience. From exotic seafood dishes to

international favorites, every course is a work of culinary art.

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 Educational Experience: AquaLux's commitment to edutainment extends to the

underwater restaurant. While dining, guests have the opportunity to learn about the

marine life they are observing through informative presentations and discussions led by

marine biologists onboard with the restaurant team.

Bars and Beverages:

AquaLux will offer a selection of bars and lounges where guests can unwind and savor

various cocktails, wines, and beverages.

 Oceanview Bar: This bar, strategically positioned to offer panoramic ocean views, is the

perfect spot to enjoy a sunset cocktail. Whether you prefer classic cocktails, tropical

concoctions, or fine wines, our expert mixologists and sommeliers are on hand to craft

the perfect drink.

 Lobby Lounge: For a more intimate setting, the lobby lounge will offer a cozy

atmosphere where guests can enjoy a quiet drink and conversation.

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Gutierrez. V, (2017). Poolside Bar. Retrieved from, https://www.facebook.com/photo/?

fbid=10159951769195157&set=pcb.10159951974430157

 Poolside Bar: Located right at the poolside, our poolside bar will offer a selection of

drinks and snacks, ensuring guests can relax and rejuvenate without the need to depart

from the serene ambiance of our infinity pool area.

C. Recreational Facilities
AquaLux Beach Resort will be committed to providing guests with various recreational

activities that cater to diverse interests and age groups. Our resort's unique location in the

Maldives offers a breathtaking backdrop for a wide range of leisure and adventure pursuits.

Snorkeling and Diving:

The Maldives is renowned for its vibrant marine life and coral reefs, and AquaLux

ensures that guests can explore these wonders (Ferdinands, 2023). We will offer guided

snorkeling and diving tours, led by certified instructors, that allow guests to get up close and

personal with the aquatic ecosystem.

 Coral Gardens: Guests can discover the enchanting world of coral gardens, home to a

stunning array of colorful corals and marine species.

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Island. G, (2022). Manta Rays. Retrieved from, https://touringgalapagos.com/blog/best-dive-

sites-in-the-galapagos

 Manta Ray Encounters: The Maldives is famous for its manta ray populations. Our

tours will take guests to prime locations for unforgettable manta rays encounters.

 Night Dives: For experienced divers, night dives will be available to witness the

nocturnal activities of underwater creatures. It is a thrilling and otherworldly experience.

Entertainment and Cultural Experiences:

AquaLux does not stop at culinary excellence; we believe in providing a holistic

entertainment experience for our guests.

Aarah. H, (2023). Cultural Performance. Retrieved from,

https://www.heritancehotels.com/aarah/facilities/transfers.html

 Live Music and Cultural Performances: Our resort will host regular live music

performances showcasing local talent and international artists. Additionally, cultural

evenings will offer guests a glimpse into the rich traditions and heritage of the Maldives

through music, dance, and storytelling.

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 Themed Evenings: To keep the entertainment fresh and engaging, AquaLux will feature

themed evenings throughout the week. From beach parties with bonfires and live music

to elegant gala dinners under the stars, there will be always something special happening

at our resort.

Wellness and Spa: Niu & Nau

Agrawal. R, (2019). niu&nau. Retrieved from,

https://www.gqindia.com/grooming/content/enjoy-niche-salon-services-with-a-view-at-

niuandnau-bandra-taj-lands-end-mumbai

Wellness spas are essential for revitalizing the mind, body, and spirit. They will offer a

haven from the demands of daily life, reducing stress and promoting relaxation. Spa treatments,

like massages and yoga sessions, enhance physical and mental well-being, leading to improved

health. These spaces will encourage self-care and provide an opportunity for individuals to focus

on their overall wellness.

With niu & nau experience a reimagined spa journey, where a unique sense of style

combines a comprehensive range of services, encompassing hair, beauty, skincare, and a variety

of wellness treatments. This innovative spa will features individual treatment spaces, a dedicated
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section for men's grooming, and is equipped with the latest technology while offering an array of

top beauty brands.

Make sure you experience our perennial favorite and highly sought-after "Caviar Spa

Treatments," along with the "Diamond Facial." These treatments will incorporate caviar and

diamond-infused products for both facial and body therapies, offering exceptional hydration and

skin rejuvenation. It will also be an ideal destination for those preparing for their wedding day,

with our salon as well as the spa providing top-tier services to ensure you are perfectly prepared

for your special day.

At AquaLux, we understand the importance of relaxation and rejuvenation. Our spa will

offer a serene sanctuary where guests can indulge in a range of treatments and therapies designed

to pamper the body and soothe the soul. The unit uses 100% organic products only. Following

are a few other signature treatments as well as rejuvenating activities that will be offered at our

resort:

Lackie. E, (2022). The Caviar Spa Treatment. Retrieved from,

https://www.beautifullifestyleonline.com/caviar-facial-treatment-review/
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 Balinese Massages: A concoction of stretches, acupuncture, and aromatherapy used to

relax your mind and body.

 Hot stone Massages: Heated stones are placed on your body and used to massage to

release muscle tensions.

Godbold. N, (2022). The Cleopatra Spa Treatment. Retrieved from,

https://www.luxuriousmagazine.com/milk-bath-at-sawcliffe-manor/

 Cleopatra Milk Bath: Ancient Egyptian style of treatment where the body is sunken

with a blend of milk, honey, and other essential oils to sooth your skin.

 Thai Herbal Massages: Use of exotic Thai herbs and steam applied to your body to

sooth and invigorate.

 Yoga and Meditation: For those seeking inner peace and holistic wellness, our yoga and

meditation sessions will provide a tranquil space to connect with the body and mind.
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Expert instructors guide guests through sessions set against the backdrop of the

Maldivian landscape.

Gym and Fitness Center:

AquaLux will provides state-of-the-art fitness facilities for health-conscious guests. The

well- equipped gym features modern exercise equipment, free weights, and personal training

sessions. Fitness enthusiasts can maintain their workout routines while enjoying stunning ocean

views.

•Salon Services
•Coral Gardens •Balinese Massages
•Manta Ray Encounters •Cleopatra Milk Bath
•Night Dives •Thai Herbal Compress Massages
•Caviar Spa Treatments
Snorkeling and Wellness Spa:
Diving niu&nau •Diamond Facials
•Wedding make-up packages

Entertainment
and Cultral Gym and
Fittness Centre
Experiences
•Live Music and Cultural
Performances •Moderm Equipements
•Themed Evening •Rejuvinators and
Electrolytes

A Pictographic representation on the Recreational Facilities offered at AquaLux

D. Meeting and Banquet Space

AquaLux recognizes the need for versatile and well-equipped meeting and event spaces

to cater to both business and leisure travelers.

Club Rooms:

Our resort will feature spacious meeting rooms equipped with advanced audiovisual

technology. These rooms are suitable for corporate meetings, conferences, and workshops. The

flexible layout options can accommodate various group sizes and meeting styles.

Banquet Spaces:
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For special events and celebrations, AquaLux will offer banquet spaces in breathtaking

settings. Whether guests prefer a beachfront gala, a elegant outdoor wedding, or an Oceanview

reception, our resort provides the perfect backdrop for memorable gatherings.

DiStasio. C, (2016). Outdoor Wedding. Retrieved from, https://inhabitat.com/glass-bottomed-

wedding-pavilion-takes-beach-destination-weddings-to-a-whole-new-level/four-seasons-

landaa-giraavaru-maldives-02/

Corporate Retreats:

AquaLux Beach Resort will be an ideal destination for corporate retreats and team-

building activities. Our dedicated event planning team can assist in organizing customized

programs that combine business objectives with leisure and adventure activities.

E. Edutainment Activities
AquaLux will be committed to providing entertainment and educational experiences that

engage and enlighten our guests.

Marine Biology Excursions:

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Our resort will offer guided marine biology excursions to deepen guests' appreciation for

the Maldives' unique ecosystem. Led by knowledgeable marine biologists, these excursions

provide insights into coral reefs, aquatic species, and conservation efforts.

 Coral Restoration: Guests can participate in coral restoration initiatives, where they can

learn about the importance of preserving coral reefs and actively contribute to their

restoration.

Cooking Classes:

AquaLux will invite guests to explore the rich culinary heritage of the Maldives through

cooking classes. These classes offer a hands-on experience in preparing traditional Maldivian

dishes using locally sourced ingredients. Participants can savor the flavors and culture of the

region.

Art and Craft Workshops:

For those interested in creativity and craftsmanship, our resort will offer art and craft

workshops where guests can learn traditional Maldivian arts, such as coconut palm weaving and

traditional pottery.

Astronomy and Stargazing:

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Gordon. J, (2023). Astronomy and Stargazing. Retrieved from,

https://www.cntraveler.com/gallery/best-places-to-stargaze-in-the-us

As part of our commitment to offering unique experiences, AquaLux will provide nightly

stargazing sessions. State-of-the-art telescopes are available, allowing guests to explore the night

skies and marvel at the constellations. Educational lectures on astronomy enhance the

experience.

F. Modes of Transportation
AquaLux Beach Resort ensures that the journey to our island paradise is as seamless and

comfortable as possible.

Shifa, M. (2020). Innafushi Island [jpeg]. Retrieved from https://thiladhunmathitimes.com/36263

Arrival to Innafushi Island:

Guests arriving in the Maldives will find convenient transfer options to Innafushi Island,

where our resort is located. We will offer a choice of speedboat or seaplane transfers from the

main international airport. These transfers are arranged to align with guests' flight schedules,

ensuring a stress-free arrival experience.

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Admin, (2023). Speedboat. Retrieved from, https://traveltradejournal.com/jumeirah-maldives-

olhahali-island-and-gulf-craft-unveils-ultra-luxury-guest-transfer-vessel/

Transportation Within the Resort:

To explore the natural beauty of Innafushi Island and access various resort facilities,

AquaLux will provide convenient modes of transportation.

 Electric Buggies: Electric buggies are available to transport guests around the resort.

They provide an eco-friendly and convenient way to navigate the island.

 Bicycles: For those who prefer leisurely exploration, bicycles allow guests to explore the

island at their own pace. The scenic pathways and lush vegetation make cycling a

delightful activity.

 Water Transfers: To access nearby dive sites, snorkeling spots, or explore neighboring

islands, AquaLux offers water transfers. Guests can embark on boat excursions to

discover the marine wonders of the Maldives.

G. Special Amenities
AquaLux Beach Resort goes the extra mile to make every guest's stay exceptional. Our

extraordinary amenities will be designed to elevate the guest experience to new heights.

Personalized Butler Services:

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For select villa categories, AquaLux will offer personalized butler services. Our

dedicated butlers will be trained to anticipate and fulfill guests' every need, ensuring a seamless

and luxurious experience.

Eco-Friendly Amenities:

Sustainability is at the heart of AquaLux's ethos. In line with our commitment to eco-

friendliness, our villas will be stocked with biodegradable and environmentally responsible

amenities and products. We aim to minimize waste and our environmental footprint while

maintaining the highest standards of luxury and comfort.

Exclusive Excursion Packages:

AquaLux will offer a range of exclusive excursion packages that allow guests to tailor

their stay to their preferences. These packages include private island picnics, sunset cruises,

cultural experiences, and more. Each excursion is carefully crafted to provide a unique and

memorable adventure.

AquaLux Beach Resort's resort offers will be meticulously designed to exceed the

expectations of our diverse guest demographics. Whether you are seeking relaxation, adventure,

culinary delights, or educational experiences, AquaLux provides a comprehensive array of

options. Our commitment to sustainability, luxury, and adventure sets a new standard in the

hospitality industry, ensuring every guest's stay is a journey of discovery and delight.

Phase 3: Space Design

A. Resort Layout
The resort layout of AquaLux Beach Resort is a meticulously planned aspect of its

overall design, embodying a harmonious blend of natural integration, privacy, accessibility,

sustainability, and inclusivity. The layout has been thoughtfully designed to maximize the guest
 26

experience while preserving the breathtaking natural surroundings of Innafushi Island in the

Maldives.

The above layout is a projected illustration of our AquaLux Beach Resort.

The numerous regions and amenities that make up AquaLux's plan are designated by

different demarcation names. Here are a few of the boundaries that our original plan outlined:

Beachfront: This describes the region directly on the sand, frequently where beach umbrellas and

loungers are placed up for visitors (D).

 Pool Area: The area of the resort with water features, hot tubs, and swimming pools (C).

 Cabanas: Rentable, private, shaded spaces frequently seen near a pool or beach (C).

 Lobby: The guest check-in and entry area (A).

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 Restaurants or Dining Areas: Places where visitors can have food and beverages (E).

 Nui and Nau: The area devoted to leisure and spa services (D).

 Activity Center: A place where visitors can rent gear for sports like windsurfing,

snorkeling, and kayaking (A).

 Meeting and Event Spaces: Spaces for special events and corporate meetings, including

conference rooms (B).

 Private Villas: private speculated villas much away from the main building (D).

 Concierge Desk: A place where visitors can acquire information, help making

reservations, and activities (F).

 Water Features: Decorative water features and fountains (F).

 Staff quarters: A space set aside specifically for our resort employees' housing needs (E).

The visual representation of the resort layout, as depicted in the diagram, serves as a

guide to understanding the spatial organization of the resort. It highlights the strategic placement

of villas, event spaces, recreational facilities, and transportation infrastructure on the island.

B. Layout Justification
The rationale behind AquaLux Beach Resort's layout is founded on several fundamental

principles that not only elevate the guest experience but also align with the resort's sustainability

goals and commitment to preserving the natural beauty of the Maldives.

Natural Integration:
 28

Picture credit: https://thiladhunmathitimes.com/36263

The layout has been thoughtfully crafted to integrate with the lush vegetation that

characterizes Innafushi Island seamlessly. It aims to be a guest in the natural environment rather

than an imposition upon it. The beachfront villas, for instance, are nestled amidst the island's

greenery, providing guests with a sense of being embraced by nature. Overwater villas offer

uninterrupted ocean views, ensuring the natural surroundings are never out of sight or mind. The

underwater bedrooms are strategically located to provide guests with a unique underwater

experience, and their design incorporates advanced safety measures to ensure the protection of

both guests and marine life. The reinforced glass used in the rooms is designed to withstand the

underwater environment, preventing any potential disruptions from marine species while

allowing guests to marvel at the incredible underwater world in a secure and immersive setting.

Privacy and Seclusion:

One of AquaLux's defining features is the sense of privacy and seclusion offered to every

guest. The layout ensures that each villa is positioned to provide a private and intimate setting.

Villas are thoughtfully spaced apart to prevent any sense of intrusion or disturbance. Whether

guests are lounging on their villa's private deck, taking a dip in their private pool, or enjoying the

beach, they can do so in complete seclusion, free from the distractions of the outside world.
 29

Accessibility:

An example of an e-buggy been used for guest to commute.

Picture credit: https://maldives.net.mv/57539/roohu-invitation-to-expereince-soul-of-seaside-

finolhu/

The resort layout prioritizes accessibility for all guests, including those with mobility

challenges. Pathways and ramps have been meticulously designed for easy navigation throughout

the resort. These thoughtful design elements are complemented by a range of transportation

options, including electric buggies, bicycles, and water transfers, to ensure that every guest,

regardless of their physical abilities, can explore the island and access its amenities with ease.

Sustainability:

Sustainability lies at the heart of AquaLux Beach Resort's ethos, and it is ingrained in

every facet of the resort's design, including its layout. AquaLux's commitment to responsible

tourism goes beyond words; it is a tangible part of the resort's identity. The positioning of villas

on the island is a testament to this commitment. By optimizing villa placement to maximize

natural ventilation and lighting, AquaLux not only enhances the guest experience but also

significantly reduces its reliance on artificial cooling and lighting systems (Utilities One, 2023).
 30

This approach not only minimizes energy consumption but also diminishes the resort's carbon

footprint, aligning perfectly with AquaLux's vision of sustainability.

A Sustainable Green Building model followed for constructing AquaLux

Picture credit: https://www.svmcommercialclean.com/facilities-management/what-is-a-green-

building-and-how-to-become-one/

Furthermore, AquaLux's dedication to sustainability extends to the materials and

construction practices employed in the resort's layout. The choice of sustainable materials, such

as responsibly sourced timber and eco-friendly building materials, reflects the resort's

unwavering commitment to minimizing its environmental impact (Ezimako, 2023). These

materials not only contribute to the resort's overall sustainability but also add a touch of

authenticity to the resort's aesthetics, blending seamlessly with the island's natural beauty. The

resort's eco-friendly construction practices further underscore its environmental responsibility,

from minimizing waste generation to employing energy-efficient building techniques. AquaLux's

layout design showcases its sincere pledge to serve as a model for responsible tourism, where

luxury and environmental consciousness coexist harmoniously, ensuring a sustainable and

captivating guest experience for generations to come.

 31

Native Vegetation Preservation:

Picture credit: https://www.youtube.com/watch?app=desktop&v=A_Ujs9zHNK8

Preserving the native vegetation of Innafushi Island is not just a mere aspect of AquaLux

Beach Resort's design; it is a fundamental commitment to maintaining the ecological integrity of

the Maldives. The island's lush greenery, characterized by swaying palm trees, dense foliage, and

vibrant flora, is a vital component of the Maldivian ecosystem and contributes significantly to

the overall guest experience (Shifa, 2020). AquaLux recognizes this intrinsic value and has

meticulously incorporated measures to safeguard and celebrate the island's natural treasures.

To achieve the delicate balance between luxury and environmental responsibility,

AquaLux's layout places a premium on preserving native vegetation. The strategic positioning of

villas and event spaces ensures minimal disruption to the local flora and fauna. Villas are

harmoniously nestled amidst the island's verdant canopy, allowing guests to immerse themselves

in the natural beauty of the Maldives while minimizing the impact of construction. This careful

placement not only maintains the aesthetic appeal of the island but also sustains vital habitats for

indigenous wildlife. The resort's commitment to native vegetation preservation extends beyond
 32

aesthetics; it represents a dedication to conserving the Maldives' rich biodiversity, fostering an

environment where guests can coexist harmoniously with nature.

Moreover, AquaLux recognizes that the lush green surroundings are not merely for visual

pleasure; they play a crucial role in the island's ecosystem, providing habitat and sustenance for

local wildlife (Shifa, 2020). From the melodious songs of the island's vibrant birdlife to the

gentle rustling of the palm fronds, every element of the native vegetation contributes to the

symphony of life on Innafushi Island. AquaLux's eco-conscious layout design acknowledges the

interconnectedness of all living organisms on the island and actively contributes to preserving

the ecological balance. The result is an enriching and authentic guest experience where visitors

are not just observers but participants in the ongoing narrative of this unique island, deeply

rooted in its native vegetation and thriving ecosystem.

C. Event, Banquet & Meeting Space Considerations

AquaLux Beach Resort recognizes the significance of providing versatile and well-

equipped spaces for events, banquets, and meetings. These considerations ensure that the resort

caters to various guest needs, from corporate meetings to weddings and special celebrations.

Club Rooms:

A clubroom model designed for AquaLux

 33

Picture credit: https://www.exoticadubai.tajhotels.com/venue/sapphire/

The resort will feature spacious meeting rooms, referred to as Club Rooms, which are

equipped with advanced audiovisual technology. These versatile spaces are designed to

accommodate corporate meetings, conferences, workshops, and other professional gatherings.

Their flexible layout options can adapt to various group sizes and meeting styles, ensuring the

resort can host various corporate events.

Outdoor spaces:

Picture credit: https://www.cntraveller.in/story/where-to-get-married-in-the-maldives-hotels-

destination-wedding/

Savor the wedding of your dreams on our beach resort's sun-kissed strands. The

shimmering waves, golden dunes, and swaying palms provide a magnificent setting for our

outdoor event. With the ideal balance of romanticism and the natural world, create beachfront

memories that will last a lifetime during your seaside event.

Banquet Spaces:

AquaLux will offer a selection of breathtaking banquet spaces ideally suited for special

events and celebrations. These spaces provide guests with stunning backdrops for weddings,
 34

receptions, and other memorable gatherings. The beachfront gala area, in particular, offers

unparalleled views of the Indian Ocean, setting the stage for magical moments. The outdoor

settings ensure that guests can celebrate amidst the natural beauty of the Maldives.

Corporate Retreats:

Picture credit: https://www.northstarmeetingsgroup.com/Meeting-Event-Venues/Mumbai/

Convention-Hotel/Taj-Lands-End-p52663321

AquaLux Beach Resort will be positioned as an ideal destination for corporate retreats

and team-building activities. The resort's dedicated event planning team is well-versed in

organizing customized programs that seamlessly blend business objectives with leisure and

adventure activities. The resort's layout takes into consideration the need for dedicated spaces for

meetings and team-building exercises, allowing corporate groups to focus on both work and

relaxation.

Grand Ball Room:

 35

Picture credit: https://www.wedmegood.com/wedding-venues/The-Taj-Mahal-Palace-77182

Savor decadence at our seaside resort's Grand Ballroom, the pinnacle of style and

sophistication. It is a perfect location for weddings, galas, and parties, with expansive,

exquisitely decorated space and stunning views of the ocean. Make a statement, celebrate in

style, and create memories that will last a lifetime.

D. Environmental Considerations

Renewable
Source

Reuse of
waste
Reuse/Recycle
product/Bio
-degradable
ECO-FRIENDLY
MATERIALS &
TECHNIQUES

Durability
Embodied
and Life
Energy
span
Reduction in
air, land and
water
pollution

A detailed pictographic illustration on the Environmental Consideration goals AquaLux

is aiming for.
 36

AquaLux Beach Resort is not merely a luxurious retreat; it stands as a shining example of

what can be achieved when environmental sustainability is prioritized in every aspect of design

and operation. The resort's unwavering commitment to ecological stewardship is intricately

woven into its layout, creating a harmonious coexistence between opulence and nature. The

following sections delve deeper into the resort's environmental considerations, showcasing how

every corner of AquaLux embodies a dedication to preserving the natural beauty of the

Maldives.

Energy Efficiency:

Energy efficiency is a linchpin of AquaLux Beach Resort's eco-conscious layout. The

very positioning of villas and the architectural design are meticulously planned to harness the

power of natural elements. Maximizing natural ventilation and lighting is not merely a design

choice; it is a deliberate strategy to reduce the resort's reliance on artificial cooling and lighting

systems (Utilities One, 2023). By strategically orienting the villas and incorporating large,

strategically placed windows, the resort harnesses the gentle island breezes and the abundant

tropical sunlight. This strategic planning not only enhances the overall guest experience but also

results in significantly lower energy consumption.

In an era where climate change is a pressing concern, AquaLux's energy-efficient layout

design serves as an exemplar of responsible tourism. By reducing the need for artificial climate

control, the resort not only minimizes its operational costs but also substantially lowers its

carbon footprint. This alignment of economic prudence with environmental responsibility is not

just a wise business decision; it is a testament to AquaLux's commitment to creating a

sustainable paradise in the heart of the Maldives.

Solar Panels and Power Generations:

 37

Picture credit: https://www.archpaper.com/2019/01/maldives-resort-private-island-solar-panels/

Our resort's integration of solar power generation is a sustainable and progressive move

that boosts both the bottom line and the environment. It can lower energy expenses, draw

environmentally concerned visitors, and show support for clean energy. Modern solar technology

and the possibility of financial incentives make solar power a desirable choice for us who wants

to improve their environmental initiatives and long-term financial success.

In order to provide a consistent power supply on overcast days and nights, our resorts

might integrate energy storage devices, including lithium-ion batteries. To be used during times

when there is less sunlight, these batteries store extra solar energy produced during the day. We

will be able to regulate the flow of electricity into and out of the grid and storage with the use of

energy management technologies. Encouraging the use of solar energy can improve our resort's

reputation and draw more eco-aware visitors. Today's tourists are actively looking for

environmentally friendly lodging, therefore our resort can stand out from the competition by

committing to solar energy.

Water Conservation:
 38

The preciousness of water is deeply understood at AquaLux Beach Resort, and its layout

reflects a profound commitment to water conservation. Throughout the resort, water-saving

fixtures and technologies are thoughtfully incorporated (Karssing, 2020). From low-flow faucets

to dual-flush toilets, every detail is designed to minimize water consumption without

compromising guest comfort. These measures not only reduce the resort's environmental impact

but also contribute to water preservation on the island.

Rainwater harvesting model planned at the bay area of AquaLux

Picture credit: https://www.grundfos.com/al/learn/ecademy/all-courses/solving-common-pump-

issues-in-rainwater-harvesting-systems

However, AquaLux's dedication to water conservation goes beyond just efficient fixtures.

Rainwater harvesting systems are seamlessly integrated into the resort's layout, allowing the

collection and reuse of rainwater for various purposes on the island. This innovative approach

ensures that rain, a precious resource in the Maldives, does not go to waste. Collected rainwater

serves multiple functions, including irrigation for the lush greenery and landscaping that defines

the resort's aesthetics. By employing such forward-thinking measures, AquaLux exemplifies

responsible water management, highlighting that luxury and environmental responsibility can

coexist harmoniously.
 39

Sustainable Materials:

The choice of materials used in construction is a pivotal aspect of AquaLux's

environmental considerations. Sustainability is at the forefront of every decision regarding the

sourcing of materials. Whenever feasible, materials are sourced locally, minimizing the carbon

footprint associated with transportation. This not only supports the local economy but also

underscores the resort's commitment to reducing its environmental impact (Denny, 2023).

AquaLux's layout is adorned with responsibly sourced timber, eco-friendly building materials,

and furnishings that adhere to stringent sustainability standards.

The construction practices employed in building AquaLux Beach Resort are nothing

short of eco-friendly. Every step, from the initial groundwork to the final finishes, is executed

with a keen eye on environmental preservation. The resort's layout seamlessly integrates eco-

conscious construction techniques, reducing the disturbance to the island's natural habitat.

Furthermore, using sustainable materials adds an authentic touch to the resort's aesthetics,

marrying luxury with the principles of responsible tourism. AquaLux's layout, adorned with

these sustainable materials and constructed with eco-friendly practices, is a testament to the

resort's unwavering commitment to both opulence and environmental stewardship.

Waste Management:
 40

Picture credit: https://www.hospitalitynet.org/opinion/4092117.html

AquaLux Beach Resort will take its responsibility for waste management seriously.

Within the resort's layout, designated areas are strategically placed for waste separation and

recycling. The resort has implemented comprehensive waste management protocols that extend

from guest rooms to the various operational departments. Guests are encouraged to participate in

recycling efforts, with clear instructions and receptacles readily available throughout the resort.

These waste management initiatives are not just about adhering to regulatory requirements but

embody AquaLux's core values of responsible tourism.

The resort is dedicated to minimizing waste generation while maximizing recycling

efforts. This commitment extends to sourcing products and materials with minimal packaging

and waste generation. AquaLux's layout design ensures that responsible waste management is

seamlessly integrated into every guest's experience. By fostering a culture of environmental

consciousness, the resort empowers guests to actively participate in its sustainability journey,

demonstrating that luxury and sustainability can be in perfect harmony. Making sure that all of

the garbage is utilized to produce liquid petroleum gas, which can be used as a fuel in our

kitchen and outside barbecue areas, is another crucial objective of our waste management

project. To support the crucial objective of utilizing all garbage to produce liquid petroleum gas

(LPG) for our kitchen and outside barbecue areas, AquaLux Beach Resort has drawn inspiration

from successful cases of waste-to-energy projects in sustainable resorts worldwide. For instance,

resorts in environmentally sensitive areas have implemented similar initiatives, demonstrating

the feasibility and effectiveness of such practices. This approach not only aligns with our

commitment to responsible waste management but also contributes to reducing our carbon

footprint and reliance on traditional fuel sources. By citing these real-world examples, we can
 41

further emphasize the practicality and success of this waste-to-energy initiative within our

sustainability framework.

In general, AquaLux Beach Resort's layout is a living testament to its dedication to

environmental sustainability. The resort's commitment to energy efficiency, water conservation,

sustainable materials, and waste management is not merely a set of ideals; it is a tangible

embodiment of responsible tourism. The layout reflects a profound respect for the Maldives'

fragile ecosystem while providing guests an opulent and immersive experience. AquaLux's

environmentally conscious design is a beacon of hope in the hospitality industry, demonstrating

that luxury and environmental responsibility can coexist harmoniously and that preserving

natural beauty is not just a choice but a responsibility we all share.

E. Considerations for People with Disabilities

AquaLux Beach Resort is committed to providing accessible accommodations and

facilities for all guests, including those with disabilities. The resort's layout and design consider

the needs of individuals with mobility challenges.

Accessible Villas:

AquaLux will offer accessible beachfront villas that cater to guests with mobility

challenges. These villas are equipped with features such as wider doorways, ramps, and grab

bars in bathrooms to ensure a comfortable stay. Their strategic placement within the resort

ensures that guests with disabilities have convenient access to the main resort areas.

Pathways and Ramps:

The resort's layout includes well-maintained pathways and ramps designed to be

wheelchair friendly. These pathways connect various parts of the resort, ensuring that guests

with disabilities can navigate the island comfortably and independently.

Transportation Options:
 42

Picture credit: https://curbfreewithcorylee.com/2017/05/23/wheelchair-accessible-hotels-with-

disabled-facilities/

AquaLux will provide a range of transportation options that are accessible to guests with

disabilities. Electric buggies, equipped with ramps, are available for convenient transportation

within the resort. Additionally, the resort will offer accessible water transfers, ensuring that

guests can explore nearby attractions with ease.

Event Spaces:

Picture credit: https://adata.org/factsheet/food-service

Event spaces, including meeting rooms, restaurants and banquet areas, are designed to be

wheelchair accessible. The resort's event planning teamwill be trained to assist guests with

disabilities in organizing and participating in events, ensuring that every guest's needs are met.
 43

Assistance Services:

Picture credit: https://www.countryandtownhouse.com/culture/sloane-street-transformation/

AquaLux will offer personalized butler services that can be tailored to the specific needs

of guests with disabilities. The resort's staff will be trained to provide assistance and support to

ensure a comfortable and enjoyable stay for all guests.

Overview
In general, AquaLux Beach Resort's planning process encompasses the resort's layout, its

justification, considerations for event and meeting spaces, environmental sustainability, and

accessibility for individuals with disabilities. The layout of the resort is a reflection of AquaLux's

commitment to providing an exceptional guest experience while preserving the natural beauty of

the Maldives and promoting responsible tourism. Every aspect of the design has been carefully

considered to ensure inclusivity, sustainability, and the utmost comfort for all guests, regardless

of their physical abilities. The layout is a testament to the resort's dedication to creating a

paradise that is accessible, environmentally conscious, and deeply respectful of its natural

surroundings. We have made sure that this proposed layout complies with all relevant and

current laws and regulations that the Maldivian government has made available to real estate

developers.
 44

Phase 4: Human Resource Management

A. Organizational Chart

Below are few of the critical positions and responsibilities we want to share with this planning
phase report:

Position Department Responsibilities

Executive

General Manager Management Overall resort operations, strategic planning

Resort Manager Operations Day-to-day resort operations

Director of Sales &

Marketing Sales & Marketing Sales, marketing, public relations

Director of Finance

Manager Finance Financial planning, accounting, reporting

HR Manager Human Resources Recruitment, training, employee relations

Director Food and Food & Beverage Menu planning, kitchen operations, dining,
 45

Position Department Responsibilities

Beverage and beverage services

Assistant Housekeeping Cleanliness, maintenance of guest rooms and

Manager Housekeeping areas

Recreation Manager Recreation Planning and overseeing recreational activities

Niu and Nau Manager Spa & Wellness Managing spa and wellness facilities

Engineering &

Chief Engineer Maintenance Maintenance and repair of resort facilities

Front Office Manager Front Office Front Desk and Lobby operations

Duty Manager/ Chief Front desk operations, guest services, valet

Concierge Front Office and transportation facilities

Sales Executive Sales & Marketing Sales, client relationship management

Marketing Coordinator Sales & Marketing Marketing campaigns, promotional activities

Accountant Finance Financial transactions, record-keeping

HR Coordinator Human Resources HR administration, onboarding, training

Executive Chef Food & Beverage Menu planning, kitchen operations

Housekeeping

Supervisor Housekeeping Supervision of housekeeping staff

Recreation Coordinator Recreation Coordinating recreational activities for guests

Spa Therapist Spa & Wellness Spa treatments, guest wellness programs
 46

The organizational structure of AquaLux Beach Resort is a cornerstone of effective

human resource management. It is meticulously crafted to ensure smooth operations that align

with the resort's core values, emphasizing excellence and a superior guest experience. At the

apex of this hierarchy, we find the General Manager, responsible for overseeing all facets of the

resort's operations and strategic planning. Directly reporting to the General Manager are the

Heads of Departments, each of whom takes charge of specific aspects of the resort's functioning.

Among these critical departments, the Operations Department stands out as the domain

within which the Recreation Manager's role is situated who directly reports to the Resort

Manager. This department encompasses a wide range of functions essential for the resort's

seamless operation, including recreation management. The Recreation Manager is instrumental

in curating and managing the resort's recreational program, designed to elevate the guest

experience through engaging and memorable activities. The Recreational Activities Coordinators

are integral members of the recreation team, responsible for implementing and overseeing the

diverse recreational activities AquaLux offers its esteemed guests.

B. Job Description - Recreation Manager

The Recreation Manager at AquaLux Beach Resort will play a pivotal role in ensuring

guests enjoy an enriching and unforgettable experience during their stay (Hcareers.com, n.d.).
 47

This position requires a seasoned professional with a profound understanding of leisure and

entertainment management. It also demands an unbridled passion for creating an immersive and

enjoyable environment for guests, enriching their stay.

Key Responsibilities:

Design and Implement Recreational Programs:

The Recreation Manager is entrusted with conceiving, planning, and executing a diverse

range of recreational activities that cater to the interests and preferences of the resort's diverse

clientele (Hcareers.com, n.d.). These activities may encompass various options, from water

sports and cultural experiences to wellness sessions and adventure activities. The Recreation

Manager is pivotal in keeping the resort's recreational offerings fresh, engaging, and aligned with

guest expectations.

Team Leadership and Development:

This role carries the responsibility of leading and developing the recreation team. The

Recreational Activities Coordinators look to the Recreation Manager for guidance, support, and

motivation. The Recreation Manager fosters a collaborative and motivated team environment,

providing opportunities for training and ongoing development.

Guest Engagement and Satisfaction:

The Recreation Manager enhances guest satisfaction by seamlessly integrating

recreational programs into the overall guest experience (Hcareers.com, n.d.). They actively seek

and respond to guest feedback, continuously refining offerings to meet and exceed guest

expectations. A deep understanding of guest preferences and the ability to adapt programs

accordingly is vital in achieving this objective.

Safety and Compliance:

 48

Ensuring the safety and well-being of guests participating in recreational activities is

paramount. The Recreation Manager establishes and enforces safety protocols to mitigate risks.

They must also ensure compliance with all relevant regulations and industry standards,

guaranteeing that every activity meets the highest safety standards.

Budgeting and Resource Management:

A keen understanding of financial management is crucial in this role. The Recreation

Manager collaborates closely with the finance department to develop and manage budgets for

recreational programs. Effective allocation of resources is a crucial responsibility, as it impacts

the success and sustainability of each activity (Hcareers.com, n.d.). The Recreation Manager

must skillfully balance providing excellent guest experiences with prudent resource utilization.

Vendor and Partner Relationships:

Building and maintaining solid relationships with vendors and partners is central to this

role. Vendors and partners are vital in sourcing equipment, coordinating special events, and

organizing unique guest experiences. The Recreation Manager plays a pivotal role in fostering

strong vendor and partner relationships, which are crucial for the success of core recreational

activities at AquaLux Beach Resort. These relationships are integral to sourcing equipment,

coordinating special events, and delivering unique guest experiences that enhance the resort's

profitability and reputation (Hcareers.com, n.d.).

C. Where Are You Going to Get Your Staff From?

 49

The recruitment process at AquaLux Beach Resort will cast a wide net to attract the finest

talent, reflecting the resort's commitment to assembling a team that embodies its values and

ethos. The hiring strategy includes a blend of local, regional, and international channels to ensure

a culturally diverse and well-rounded workforce.

Local Talent:

The local workforce represents a unique opportunity to integrate the rich Maldivian

culture and hospitality into the resort's operations. This approach involves working closely with

local educational institutions, industry networks, and community organizations to identify and

attract individuals with a deep passion for hospitality and a solid connection to the Maldivian

way of life.
 50

Local talent offers a unique understanding of the local culture, enabling them to deliver

an authentic guest experience rooted in the traditions and customs of the Maldives. They bring an

innate warmth and familiarity with the local environment that is invaluable when serving guests

(Duke, 2021).

Regional Talent Pools:

The proximity to neighboring countries in the South Asian region provides an

opportunity to tap into a talent pool that already possesses a strong foundation in hospitality.

Collaborating with hospitality schools, attending job fairs, and conducting outreach in

neighboring countries will help identify candidates with the requisite skills and cultural

alignment.

International Recruitment:

To infuse a global perspective and a diverse skill set into the workforce, AquaLux will

engage international recruitment agencies and platforms (ProDevs, 2023). This approach targets

individuals with extensive experience in luxury hospitality and a proven track record of

delivering exceptional guest experiences. International recruits bring a fresh perspective, diverse

skills, and an understanding of global best practices to the team. One of our key priorities is

recruiting expatriates, particularly for the head chef position for our underwater restaurant. This

is crucial to ensure a significantly superior food and beverage offering.

During the initial phase of the Niu and Nau project, we will start with a team from India,

as we want our local staff to receive training and expertise from this renowned brand. While we

value the contribution of our international workforce, we also emphasize the importance of

investing in our local community. To maintain the quality of our brand, we will establish annual

contracts with our international staff, allowing us to maintain control over the skill levels.
 51

Internal Promotions and Transfers:

The resort is committed to fostering a culture of growth and development within the

organization. Existing team members will be encouraged to apply for internal promotions and

transfers. This approach allows team members to advance their careers and take on new

challenges within the resort while retaining institutional knowledge and expertise

(CareerBuilder, n.d.). We will tie up with specific hotel brands in the future to ensure cross-

exposure training for our staff. This will be critical to develop their skill sets.

D. Hiring Process - Local Recruitment

The local recruitment process at AquaLux Beach Resort is designed to be transparent,

inclusive, and reflective of the resort's core values. It is founded on fairness and equal

opportunity principles, ensuring a diverse and inclusive workforce representing the local

community.

Job Postings and Outreach:

To initiate the local recruitment process, the resort will create detailed job postings,

which will be disseminated through various local channels. These may include local job portals,

community boards, and social media platforms. Simultaneously, the HR team will actively

engage with local educational institutions and industry associations to promote job opportunities

and engage with potential candidates. Engaging in partnerships with indigenous job placement
 52

agencies or recruiting firms possessing specialized knowledge of the Maldivian labor market

would facilitate the process of identifying and conducting preliminary evaluations of prospective

candidates. Ensuring that our compensation packages align with the current standards of the local

job market is of utmost importance. These packages comprise several components such as pay,

benefits, bonuses, and other related factors. Considerable attention will be devoted to

highlighting the prospects of career progression within our firm, as this holds considerable

importance for numerous individuals who aspire to avail themselves of avenues for professional

promotion and personal enrichment.

Application Review and Screening:

All applications received will be reviewed and screened meticulously. The resort's HR

team will evaluate candidates based on qualifications, experience, and alignment with the resort's

values and requirements. Those who meet the initial criteria will proceed to the next stage.

Interviews and Assessments:

Shortlisted candidates will be invited for interviews, which will be conducted by a panel

that includes representatives from HR and the relevant department. Interviews will assess

candidates' technical skills, cultural fit, and alignment with the resort's values. Depending on the

role, candidates may also be required to undergo specific assessments or practical tests.

Following the initial screening process, candidates may be arranged for interviews with

department heads or supervisors. The interviews are customized to accommodate the distinct

needs and prerequisites of individual departments. To illustrate,

 Front Office- During the interview process, candidates for the front desk/reception

position may be inquired about their proficiency in customer service, aptitude for

problem-solving, and familiarity with reservation systems.

 53

 Food and Beverage- The inquiry may center around topics related to the food and

beverage industry, encompassing aspects such as ensuring food safety, adhering to proper

serving etiquette, and gauging one's familiarity with working in a restaurant or kitchen

setting.

 Housekeeping- The process of conducting interviews within the context of housekeeping

can serve as a means to evaluate an individual's proficiency in areas such as attention to

detail, time management, and familiarity with cleaning processes.

 Niu and Nau, and Wellness Center- The evaluation of candidates in the field of spa and

wellness may encompass an assessment of their comprehension of various spa treatments,

their proficiency in delivering exceptional customer service, and their possession of

relevant certificates. Given the distinct portfolio offerings of the Niu and Nau brands, it is

imperative that we seek input from this company regarding the requisite skills and

attitudes necessary for their respective operations.

 Engineering/Maintenance- The interviews conducted for maintenance positions often

prioritize the assessment of technical skills, troubleshooting capabilities, prior expertise

in equipment and facility maintenance, and so on.

Reference Checks:
 54

Reference checks are an essential part of verifying the information provided by

candidates (Pelago et al.). The resort's HR team will contact referees to gather insights into the

candidate's past performance, work ethic, and compatibility with team dynamics.

Offer and Onboarding:

Once a candidate successfully clears all stages of the recruitment process, they will

receive a formal offer of employment. The onboarding process will encompass orientation,

training, and introductions to key team members and departments. It will ensure a smooth

transition into the AquaLux family and support new employees.

 55

The local recruitment process emphasizes transparency, fairness, and the creation of

equal opportunities for all candidates. It aims to tap into the rich pool of local talent while

fostering an environment of inclusivity and diversity within the resort.

E. Staff Housing & Transportation

Staff housing and transportation are vital components of AquaLux Beach Resort's

commitment to creating a conducive and supportive work environment. These provisions are

meticulously designed to enhance the overall employee experience, promoting a sense of

belonging, security, and well-being within the AquaLux community.

Staff Housing:

The resort prioritizes providing dedicated accommodation facilities for its staff,

recognizing the importance of offering comfortable and secure living spaces. These

accommodations are strategically located near the resort premises, ensuring easy access for

employees. The housing units are designed to accommodate varying family sizes, ensuring

inclusivity and catering to diverse needs.

Key Features of Staff Housing:

 56

 Comfortable and well-furnished living spaces: The housing units are equipped with

comfortable furnishings to create a cozy and inviting environment for employees and

their families.

 Shared communal areas: Communal spaces are provided to encourage social

interactions and foster a sense of community among staff members. These areas may

include lounges, recreation rooms, and gardens.

 Essential utilities and services: The housing units are equipped with essential utilities

such as electricity, water, and internet access. Maintenance services are provided to

ensure that all amenities are in good working order.

 24/7 security and maintenance services: Staff members' safety and security are

paramount. The housing facilities are equipped with 24/7 security personnel and

maintenance staff to address any concerns promptly.

 Regular cleaning and upkeep of communal spaces: The resort invests in regular

cleaning and maintenance of communal areas to ensure a clean, hygienic, and pleasant

living environment for all staff members.

 The provision of a staff playground within a resort presents an exclusive and

advantageous environment for employees to relax and establish connections. Primarily, it

offers a designated area for rest and leisure, allowing employees to decompress following

their professional duties. This practice promotes a harmonious equilibrium between work

and personal life, leading to a decrease in stress levels and eventually enhancing

employee morale and job satisfaction. The establishment of a strong sense of camaraderie

among employees is reinforced by their engagement in sports, games, and leisure

activities. Furthermore, the involvement in physical activity and outdoor pursuits plays a
 57

significant role in enhancing one's overall state of well-being. The implementation of a

staff playground can function as a means of enhancing employee retention and

recruitment efforts, thereby positioning the resort as a desirable employer. Ultimately,

this leads to a workforce that is more satisfied, driven, and committed, hence improving

the quality of service provided to guests and contributing to the overall prosperity of the

resort.

Staff Transportation:

AquaLux Beach Resort strongly emphasizes providing reliable transportation services to

meet the commuting needs of its staff. This transportation system will encompass a vehicle fleet

that transports employees to and from the resort. Additionally, transportation options allow staff

to explore the surrounding areas during their leisure time, promoting a balanced work-life

experience.

Features of Staff Transportation:

 Regular and punctual pick-up and drop-off services: The transportation services will be

designed to be efficient and punctual, ensuring staff members can reach their workplace

and return home without delays.

 58

 Well-maintained vehicles with comfortable seating: The resort will invest in a fleet of

well-maintained vehicles equipped with comfortable seating to provide staff members

with a safe and comfortable commuting experience.

 Transportation options for staff outings and recreational activities: Besides daily

commuting, the resort will offer transportation options for staff outings and recreational

activities. This allows employees to explore local attractions and enjoy leisure time

outside work.

 Safety measures and adherence to local transportation regulations: The resort prioritizes

safety and ensures that all transportation services comply with local regulations and

safety standards. This includes regular maintenance checks, driver training, and

adherence to speed limits and traffic rules.

By providing dedicated staff housing and reliable transportation services, AquaLux aims to

prioritize the well-being and convenience of its employees. These provisions are integral to

creating a positive and supportive work environment, fostering a sense of belonging and

community within the AquaLux family. The resort's commitment to employee satisfaction

reflects its dedication to creating a harmonious and thriving resort community, ultimately

contributing to the exceptional guest experiences AquaLux is known for.

F: Training/ Incentives/ Benefits

 59

AquaLux Beach Resort will continue to place a premium on its employees' continuous

development, motivation, and well-being. The resort acknowledges the significance of a

proficient and driven team in ensuring great guest experiences, which aligns with its core

objective. In order to attain this objective, AquaLux will employ extensive training initiatives,

attractive incentives, and a complete benefits package for its committed personnel.

Training Programs:

AquaLux is committed to nurturing talent and enhancing the skills of its employees through

structured training programs. The below programs are designed to equip team members with the

knowledge and expertise needed to excel in their roles and contribute to the resort's success

(Usannaz, 2023).

 Onboarding and Orientation: The newly recruited employees will be subjected to a

comprehensive onboarding procedure encompassing an orientation program. During this

stage, participants will get familiarised with the resort's cultural aspects, values, and

operational protocols. Commencing this basic training program will establish the basis

for the individuals' progression and development throughout their tenure at AquaLux.

 Department-Specific Training: Specialised training programs will be provided by each

department, specifically designed to cater to the unique duties and responsibilities of its
 60

personnel. For example, the Recreation Manager and the recreational activities

coordinators will undergo comprehensive training sessions that encompass safety

protocols, activity strategizing, and effective methods for engaging guests. Likewise,

personnel in several other departments will undergo specialized training pertinent to their

respective roles and responsibilities.

 Cross-Training Opportunities: AquaLux encourages cross-training, allowing employees

to acquire skills beyond their primary roles. This fosters personal and professional growth

and enables the resort to have a flexible workforce that can adapt to changing needs.

 Leadership Development: The resort intends to identify employees with significant

potential and provide them with leadership development programs to prepare them for

future leadership roles. The allocation of resources toward talent development will

establish a consistent supply of competent individuals who possess the necessary skills

and qualities to assume leadership positions within the organization.

Incentives:

AquaLux believes in recognizing and rewarding exceptional performance. The resort will

offer various incentives to motivate and inspire its team members to consistently deliver

outstanding service (Lumen Learning, n.d.).

 61

 Performance-Based Bonuses: AquaLux intends to introduce a performance-based bonus

program to incentivize staff to surpass performance objectives and continuously provide

outstanding visitor experiences. The provision of these bonuses will serve as a concrete

acknowledgment of their diligent efforts and unwavering commitment.

 Employee of the Month/Quarter/Year Awards: The resort will recognise exceptional

employees through the bestowal of accolades such as the "Employee of the Month,"

"Employee of the Quarter," and "Employee of the Year" awards. The recipients will be

granted exclusive acknowledgment, encompassing plaques, certificates, and other

incentives.

 Recognition Programs: AquaLux aims to foster a culture of recognition, wherein

employees are actively encouraged to acknowledge and appreciate the achievements

made by their colleagues. The implementation of this peer-to-peer recognition system is

expected to have a positive impact on teamwork and morale within the organization.

Benefits:

AquaLux is committed to the well-being and welfare of its employees (Lumen Learning,

n.d.). The resort plans to offer a comprehensive benefits package that includes:
 62

 Health and Wellness: AquaLux will provide its employees with a complete healthcare

package that includes medical, dental, and vision insurance coverage. In order to

encourage the adoption of a healthy lifestyle, the company will provide employees with

opportunities to participate in wellness programs, access gym facilities, and attend

wellness retreats.

 Employee Assistance Program (EAP): AquaLux will implement an Employee Assistance

Programme (EAP), which will serve as a confidential resource for employees seeking

counseling and support in managing personal or workplace difficulties.

 Retirement Plans: AquaLux will provide a range of retirement savings choices, such as

401(k) plans, to facilitate financial planning for the future of its employees.

 Paid Time Off: In acknowledgment of the significance of maintaining a healthy work-life

balance, AquaLux is committed to providing its employees with a designated amount of

Paid Time off. This includes vacation days, public holidays, and sick leave, intending to

afford employees sufficient opportunities to unwind and restore their well-being.

 Discounts and Perks: Employees can avail themselves of discounts on various resort

services, dining options, and retail merchandise. Moreover, individuals will be granted

privileged benefits, like complimentary accommodations and reduced rates, at our resort

whenever they dine with their loved ones. This is an exclusive service as the family

members of our employees can experience the world of Luxury at an affordable price.

The investment of AquaLux Beach Resort in training, incentives, and benefits will prove

its dedication to cultivating a motivated, talented, and content workforce. These activities are

anticipated to foster a favorable and nurturing work environment, stimulating employee

engagement and augmenting the resort's capacity to provide excellent guest experiences.
 63

AquaLux acknowledges the pivotal role played by its employees in driving company

achievements and endeavors to equip them with the necessary resources and incentives to thrive

in their respective positions, thus facilitating a rewarding professional trajectory.

Phase 5: Sustainable Operations Management

Sustainability is at the core of AquaLux Beach Resort's ethos, and it permeates every

aspect of the resort's operations. Building upon the foundation established in previous phases,

Phase 5 delves deeper into how AquaLux plans to integrate sustainability into its front-of-the-

house and heart-of-the-house operations. With a commitment to responsible tourism and

environmental stewardship, the resort ensures that every operational facet aligns with its

sustainability goals, providing guests with a luxurious yet eco-conscious experience.

A. Front-of-the-House Operations

Sustainable Guest Services

Front-of-the-house operations encompass the guest-facing aspects of the resort, and

AquaLux is dedicated to delivering exceptional guest services while minimizing its

 64

environmental impact (Pashaj, 2023). From the moment guests arrive at the resort, sustainability

is seamlessly integrated into their experience.

Eco-Friendly Transportation:

AquaLux prioritizes sustainable transportation for guests, offering eco-friendly options

such as electric buggies and bicycles for on-island travel. These vehicles minimize emissions and

noise pollution while providing a convenient means of exploring the resort and its surroundings

(Energy5, 2023). Additionally, the resort provides information on low-impact transportation

options for guests arriving in the Maldives, encouraging eco-conscious choices.

Green Concierge Services:

The resort's front desk offers Green Concierge Services to educate guests about the

resort's sustainability initiatives and provide tips on eco-friendly practices. This includes

information on water conservation, responsible waste disposal, and opportunities for engaging in

sustainable activities during their stay.

Local and Sustainable Dining:

 65

AquaLux's commitment to sustainability extends to its dining experiences. The resort's

restaurants will prioritize locally sourced ingredients, reducing the carbon footprint associated

with food transportation (Korz, n.d.). Menus will also include a variety of sustainable seafood

choices, promoting responsible fishing practices. Guests will also be encouraged to savor the

flavors of the Maldives while supporting sustainable food sources.

Responsible Water Usage:

Front-of-the-house operations will be planned in such a way that they emphasize

responsible water usage. Guests will be informed about the importance of conserving water in

the Maldives, a region vulnerable to freshwater scarcity. To encourage water conservation, the

resort plans to provide low-flow fixtures and will allow guests to participate in linen and towel

reuse programs.

Sustainable Recreational Activities

 66

AquaLux's commitment to sustainability extends to its recreational offerings, providing

guests with opportunities to engage in eco-conscious activities that showcase the natural beauty

of the Maldives.

Eco-Tours and Excursions:

The resort will offer eco-friendly tours and excursions that immerse guests in the

Maldivian eco-system. These experiences include guided snorkeling and diving trips with marine

biologists, allowing guests to appreciate the underwater world while gaining insights into coral

reef conservation efforts. These actions ensure that we do not disturb or ruin our marine

ecosystem, which is most certainly crucial for our business as well as for our community. Eco-

tours also take guests to nearby islands, providing a glimpse into local culture and heritage (The

Earthling Co., 2019).

Marine Conservation Programs:

Front-of-the-house operations include marine conservation programs that allow guests to

actively participate in preserving the marine environment. AquaLux has plans to collaborate with

local organizations to organize coral planting activities and beach clean-ups. These initiatives not

only contribute to conservation efforts but will also foster a sense of environmental stewardship

among guests.

Nature Interpretation Centers:

The resort will feature Nature Interpretation Centers, where guests can learn about the

unique flora and fauna of the Maldives. Through interactive exhibits and educational materials,

visitors gain a deeper appreciation for the region's natural wonders. The centers also offer guided

nature walks and birdwatching excursions, promoting ecological awareness.

Sustainable Architecture and Design

 67

Front-of-the-house operations also encompass the resort's architectural and design

elements, where sustainability is evident in every structure and detail.

Low-Impact Construction:

AquaLux will prioritize sustainable construction practices by minimizing environmental

disturbance during building. The resort's low-impact construction techniques will ensure that

native vegetation is preserved, and ecosystems remain undisturbed. Furthermore, the use of

locally sourced, sustainable building materials reduces the carbon footprint associated with

construction.

Green Building Design:

Sustainable architecture is integrated into the design of guest villas, ensuring energy

efficiency and minimal environmental impact. Villa designs maximize natural ventilation and

lighting, reducing the need for artificial cooling and lighting systems. Additionally, rainwater

harvesting systems are incorporated to collect and reuse rainwater for various purposes, further

minimizing resource consumption.

 68

Natural Landscaping:

The resort's front-of-the-house operations prioritize natural landscaping that blends

seamlessly with the island's native vegetation. Instead of imposing extensive manicured lawns,

AquaLux will maintain the lush greenery of Innafushi Island, incorporating it into the resort's

aesthetic. Native plants and trees will be preserved and complemented with indigenous

landscaping, enhancing the guest experience and supporting local biodiversity.

B. Heart-of-the-House Operations

Sustainable Energy Management

Heart-of-the-house operations involve the behind-the-scenes functions that keep the

resort running smoothly (Hollander, 2022). Energy management is a crucial aspect of these

operations, and AquaLux plans to employ various strategies to minimize energy consumption.

Solar Power Generation:

 69

To reduce reliance on conventional energy sources, AquaLux plans to invest in solar

power generation (Energy5 Admin, 2023). Solar panels will be strategically placed throughout

the resort to harness the abundant sunlight of the Maldives. This renewable energy source

powers lighting, heating, and cooling systems and will significantly reduce the resort's carbon

footprint.

Energy-Efficient Appliances and Systems:

Heart-of-the-house operations prioritize the use of energy-efficient appliances and

systems. From LED lighting and energy-efficient HVAC systems to motion-sensor lighting in

staff areas, every effort is made to optimize energy consumption and reduce wastage.

Smart Energy Management:

To further enhance energy efficiency, AquaLux will include smart energy management

systems (Hitachi, Ltd., 2023). These systems monitor and control energy usage in real-time,

adjusting lighting and climate control based on occupancy and weather conditions. Such smart

solutions not only reduce operational costs but also minimize environmental impact.

Waste Reduction and Management

 70

AquaLux's heart-of-the-house operations are dedicated to responsible waste management

practices that minimize waste generation and maximize recycling efforts.

Waste Segregation:

The resort has established designated areas for waste segregation, ensuring that

recyclables are separated from non-recyclable waste. Staff will be trained to follow proper waste

disposal procedures, and guests will be encouraged to participate in recycling programs.

Composting and Food Waste Reduction:

Heart-of-the-house operations include composting initiatives to divert organic waste from

landfills. Food waste is collected and processed through composting, producing nutrient-rich soil

for landscaping and gardening. By reducing food waste, AquaLux contributes to both

environmental sustainability and resource conservation (WWF, 2021).

Recycling Partnerships:

The resort collaborates with local recycling partners to ensure that recyclable materials

are repurposed effectively. Glass, plastic, paper, and other recyclables are collected and sent to

recycling facilities, reducing the environmental impact of waste disposal.

Sustainable Supply Chain Management

 71

AquaLux's heart-of-the-house operations will extend their sustainability efforts to supply

chain management, prioritizing responsible sourcing and reducing the carbon footprint

associated with procurement.

Local Sourcing:

The resort actively sources products and supplies locally whenever possible. By

supporting local businesses and artisans, AquaLux will eventually reduce transportation-related

emissions and, thus, contribute to the economic well-being of the Maldivian community.

Sustainable Procurement:

AquaLux has plans to engage in sustainable procurement practices by selecting suppliers

who adhere to ethical and environmental standards. Suppliers will be encouraged to provide

products with minimal packaging and environmentally friendly materials, aligning with the

resort's sustainability goals.

Waste Minimization in Procurement:

The resort's procurement team will emphasize waste minimization by avoiding excessive

packaging and opting for bulk purchasing when feasible. This will reduce the volume of waste

generated through the procurement process and aligns with AquaLux's commitment to

sustainability.

Employee Training and Engagement

 72

Ensuring that employees are well-informed and engaged in sustainability initiatives is

fundamental to AquaLux's heart-of-the-house operations.

Sustainability Training:

All staffs will undergo sustainability training to familiarize themselves with the resort's

sustainability goals and practices. Training modules will cover topics such as energy

conservation, waste management, and responsible guest interactions.

Employee Engagement Programs:

AquaLux has concrete plans to encourage employee engagement in sustainability

programs through incentives and recognition. Staff members will be empowered to contribute

ideas and suggestions for further sustainability improvements, fostering a culture of continuous

improvement.

Sustainability Committees:

The resort will establish sustainability committees comprising staff members from

various departments. These committees meet regularly to assess progress, identify opportunities

for improvement, and implement new sustainability initiatives. The involvement of employees

ensures that sustainability remains a collective effort and a core value of AquaLux's

organizational culture.

In general, Phase 5 highlights AquaLux Beach Resort's unwavering commitment to

sustainable operations management. Building upon the foundations laid in earlier phases, the
 73

resort ensures that sustainability is integrated into every aspect of both front-of-the-house and

heart-of-the-house operations. By providing eco-friendly transportation, offering sustainable

recreational activities, implementing sustainable architecture and design, and prioritizing energy

management, waste reduction, responsible sourcing, and employee engagement, AquaLux is

confident in setting high standards for responsible tourism in the Maldives. With sustainability as

a guiding principle, AquaLux Beach Resort will not only provide guests with a luxurious and

unforgettable experience but will also contribute to the conservation and preservation of the

natural beauty of the Maldives for generations to come.

 74

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Website: Inhouse Waste Management System.

https://www.hospitalitynet.org/opinion/4092117.html

Website: Accessibility for Disabled. https://curbfreewithcorylee.com/2017/05/23/wheelchair-

accessible-hotels-with-disabled-facilities/

Website: Access for Disabled to Event Spaces. https://adata.org/factsheet/food-service

Website: Assistant Services for Disabled.

https://www.countryandtownhouse.com/culture/sloane-street-transformation/