Classification: Reference: Date:

EC21-009A ITB21-006A April 9, 2021

VOLUNTARY SAFETY/EMISSION RECALL CAMPAIGN

2021 Q50/Q60; ECM REPROGRAM
This bulletin has been amended. See AMENDMENT HISTORY on the last page.
Discard all previous versions of this bulletin.

CAMPAIGN ID #: R20C5
APPLIED VEHICLES: 2021 Q50 (V37)
2021 Q60 (CV37)
Check Service COMM or Dealer Business Systems (DBS)
National Service History to confirm campaign eligibility.

INTRODUCTION

Infiniti is conducting this voluntary safety and emission recall campaign, on certain specific model year 2021
Q50 and Q60 vehicles, to reprogram the ECM. This service will be performed at no charge to the customer for
parts or labor.

IDENTIFICATION NUMBER

Infiniti has assigned identification number R20C5 to this campaign. This number must appear on all
communication and documentation of any nature dealing with this campaign.

RETAILER RESPONSIBILITY

It is the retailer’s responsibility to check Service COMM or Dealer Business Systems (DBS) National Service
History for the campaign status on each vehicle falling within the range of this voluntary safety and emission
recall which for any reason enters the service department. This includes vehicles purchased from private
parties or presented by transient (tourist) owners and vehicles in a retailer’s inventory. Federal law requires
that new vehicles in retailer inventory which are the subject of a safety recall must be corrected prior to
sale. Failure to do so can result in civil penalties by the National Highway Traffic Safety Administration.
While federal law applies only to new vehicles, Infiniti strongly encourages retailers to correct any used vehicles
in their inventory before they are retailed.

Infiniti Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are properly trained
individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely. NOTE: If you believe that
a described condition may apply to a particular vehicle, DO NOT assume that it does. See your Infiniti retailer to determine if this
applies to your vehicle.

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IMPORTANT

Attention California Dealers

An Emission Recall Campaign Completion (ERCC) label must be filled out by the technician performing the repair,
and then attached to the underside of the vehicle hood. A sample of the label is shown below.

Technician: Fill in the following:

“Inspected ECM per Campaign ID # R20C5”

or
“Reprogrammed ECM per Campaign ID # R20C5”

NIS-UHL-16
Fill in “DEALER CODE” and “DATE”
Put “ARB/EPA” under “CHANGE AUTHORITY” Figure 1

California law prohibits owners from renewing their California registration if emissions related recall work has not
been performed. California dealers are now required to issue a proof of correction certificate to vehicle owners
upon completion of emissions related recall work. Please fill out one of the campaign completion forms for each
owner that has this campaign performed. Instruct owners to keep this certificate unless they are requested to
mail it to the DMV. A sample of the form is shown in Figure 2 below.

Orange colored

Figure 2

NOTE:
 These forms (item number CAEMRC 1-20) and labels (item number NIS-UHL-16) are available from
Nissan Publications (1-800-247-5321) at no charge.
 When either item (form or label) is ordered, you will automatically receive the other item as well.

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SERVICE PROCEDURE

1. Using C-III plus, confirm the current ECM part number and write it on the repair order.
 If it matches one of the part numbers in Table A, continue to step 2 on page 4 to reprogram the
ECM.
 If there is not a match, no repair is needed. Go to CLAIMS INFORMATION on page 4.

Table A
MODEL CURRENT ECM PART NUMBER: 23710-
4HF3B, 4HF4B
2021 Q50 6HN2C, 6HN3C
6HN4B, 6HN5B, 6HN6B, 6HN7B, 6HN8B, 6HN9B
5DV0C, 5DV1C
2021 Q60
5DV2B, 5DV3B, 5DV4B, 5DV5B, 5DV6B, 5DV7B

Perform the following before starting the reprogramming procedure to prevent damage to the control unit.
 Connect the AC Adapter to the CONSULT PC.
 Connect the CONSULT PC to the Internet via Wi-Fi or a network cable.
 Ensure ASIST on the CONSULT PC has been synchronized (updated) to the current date and all C-
III plus software updates (if any) have been installed.
 Turn OFF all external Bluetooth® devices (e.g., cell phones, printers, etc.) within range of the
CONSULT PC and the VI. If Bluetooth® signal waves are within range of the CONSULT PC or VI
during reprogramming, the reprogramming may be interrupted.
 Turn OFF all vehicle electrical loads.
 Turn ON the hazard warning lamps.
 Connect a battery maintainer or smart charger, set to reflash mode or a similar setting, to ensure the
battery voltage stays between 12.0 V and 15.5 V.
HINT:
 If you are not familiar with the reprogramming procedure, click here. This will link you to the
"CONSULT-III plus (C-III plus) ECM Reprogramming" general procedure.
 Take the vehicle for a 10 minute drive in order to meet the following Idle Air Volume Learning
conditions:
 Engine coolant temperature: 70 - 100°C (158 - 212°F)
 Battery voltage: More than 12.9 V (At idle)
 Transmission: Warmed up
 When reprogramming is complete, you may be required to perform:
 Accelerator Pedal Released Position Learning
 Throttle Valve Closed Position Learning
 Turbocharger Wastegate Control Actuator Initialization
 Electric Intake Valve Timing Control Actuator Reference Position Learning
 Idle Air Volume Learning
 DTC Erase.

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2. Reprogram the ECM.

3. After completing Erase ALL DTCs, print a copy of the C-III plus screen showing the before and after part
numbers of the control unit and attach it to the repair order.

CLAIMS INFORMATION
Submit a “CM” line claim using the following claims coding:

CAMPAIGN (“CM”) ID DESCRIPTION OP CODE FRT

Reprogram Engine Control Module R20C50 0.6 hr
R20C5
Reprogram Not Needed R20C51 0.3 hr

AMENDMENT HISTORY

PUBLISHED DATE REFERENCE DESCRIPTION

March 26, 2021 ITB21-006 Original bulletin published
Updated campaign type to safety and emission recall, Emission
April 9, 2021 ITB21-006A
Recall Campaign Completion label information added.

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