SHRM Certification Handbook 2024

SHRM SHRM-CP®
SHRM-SCP®
CERTIFICATION
HANDBOOK
shrm.org/certification
22-1929
QUICK REFERENCE GUIDE
SHRM
1800 Duke Street, Alexandria, VA 22314 USA
800.283.7476, option 3 (U.S. only) or +1.703.548.3440, option 3 (International)
» Website: shrm.org/certification
» General questions/information: shrmcertification@shrm.org
Prometric
To schedule, reschedule or cancel an exam appointment,
visit prometric.com/shrm or call 888.736.0134.
International candidates may schedule, reschedule or cancel an
appointment at prometric.com/shrm or by calling the appropriate number
listed in Appendix B: Regional Testing Contact Centers.
If scheduling or rescheduling an appointment with testing accommodations,
call 800.967.1139.
For test site emergency closure information, visit prometric.com/sitestatus.
CONTENTS
INTRODUCTION PREPARE FOR THE EXAM
2 The Journey Begins 16 Exam Composition
2 How to Use This Handbook 16 Sample Questions
2 Nondiscrimination Statement 16 Exam Administration
3 About SHRM Certification 17 Test Administration Platform
4 The SHRM Certification Process 17 Preparation Resources
DECIDE TO CERTIFY TESTING

5 SHRM Certification Eligibility Criteria 18 Testing Identification Requirements and Rules
5 SHRM Certified Professional (SHRM-CP) 19 Testing Irregularities
5 SHRM Senior Certified Professional (SHRM-SCP) 19 Inclement Weather and Local or National
6 Selecting the Right Certification Emergencies
6 2024 Testing Schedule 20 Test Results
7 Exam Fees 20 Score Information
7 Payment Methods 20 Data Confidentiality
20 Score Validity and the Right to Cancel Scores
APPLY FOR AND SCHEDULE THE EXAM 20 Request for a Results Review
8 Application Process 21 Exam Item Challenge
8 Policies and Agreements 21 Exam Appeals
9 SHRM Certification Candidate Agreement 21 Retaking the Test
11 Reasonable Accommodations for Testing 21 Violations and Investigations
11 Eligibility Verification 22 Appeals of Investigation Disputes
12 Application Denials
ACHIEVE CERTIFICATION
12 Application Appeals
12 Scheduling Exam Appointments 23 Earning the Certification
13 Name Change and Profile Updates 23 Online Certified Directory
13 Exam Level Changes 23 Digital Badge
13 Rescheduling Exam Appointments
RECERTIFY
14 Exam Transfer
14 Exam Appointment Cancellations 24 Maintaining Your Certification
14 Medical or Personal Emergencies
15 Refund Policy
APPENDICES
15 ‘No-Shows’ 25 Appendix A: Sample Candidate Score and
Feedback Report
27 Appendix B: Regional Testing Contact Centers
28 Appendix C: Legal Restrictions and Processes
for OFAC Sanction Countries
THE JOURNEY BEGINS
Congratulations on your decision to pursue SHRM certification, which includes the SHRM
Certified Professional (SHRM-CP®) and SHRM Senior Certified Professional (SHRM-SCP®)
certifications. Developed by SHRM, these certifications provide HR professionals the opportunity
to demonstrate their mastery of the core competencies needed to ensure success in today’s
demanding business environment.
By deciding to pursue SHRM certification, you join a growing number of professionals seeking to meet and exceed the
higher expectations of HR in today’s complex global economy. SHRM certification is designed to help HR professionals
assume more-strategic leadership positions and perform more effectively as they earn a certification recognized worldwide
for its focus on behavioral competencies as well as technical HR knowledge.
We look forward to supporting you on your journey toward professional excellence through SHRM certification.
HOW TO USE THIS HANDBOOK

The SHRM Certification Handbook is the primary SHRM reserves the right, at its discretion, to change
source of information for SHRM certification and the standards, policies, procedures, application, and/
provides individuals with everything they need to or requirements for the SHRM certification process at
know, understand, complete and participate in the any time. Changes will be posted on the SHRM website
SHRM certification process. The Handbook is required at shrm.org/certification and/or will be communicated
reading for those who apply for, test for and hold directly to participants via email consistent with the
SHRM certification. All individuals who go through this SHRM Privacy Policy that participants agree to.
process must comply with the policies, procedures, Candidates and certification-holders will receive these
and deadlines in this Handbook and must attest to and other important certification-related informational
this fact by signing the SHRM Certification Candidate notices by email even if they have opted out of
Agreement when applying. The policies and procedures receiving other messages from SHRM. Participants of
in this Handbook help protect exam content, maintain the SHRM certification process are strongly advised to
process integrity and ensure test fairness and validity check the website often and be attentive to emails sent
for all candidates and certification-holders. The SHRM by the SHRM Certification team.
certification process and certification exams are made
available to candidates and certification-holders The SHRM Certification Handbook is the property of
exclusively under the terms set forth in this Handbook, SHRM. Permission to reproduce its contents must be
which constitutes a legally binding agreement between granted in writing by SHRM.
SHRM and all candidates and certification-holders.
NONDISCRIMINATION STATEMENT
SHRM does not discriminate against any person in its provision of certification services on
the basis of sex, race, color, religion, national origin, age, sexual orientation, disability or any
other protected characteristic under applicable law.
SHRM CERTIFICATION HANDBOOK | INTRODUCTION |2

ABOUT SHRM CERTIFICATION
For over 75 years, SHRM has served the human resource profession and strived to advance
the practice of human resource management. HR professionals worldwide look to SHRM for
comprehensive resources to help them contribute more effectively in the workplace, accelerate
their careers and develop strategic perspectives on human resource management.
In continued support of this effort, SHRM developed two certifications provide certification-holders with a means
behavioral competency-based certifications: the SHRM to achieve vital personal outcomes leading to successes
Certified Professional (SHRM-CP) for early- to mid-career such as leadership opportunities and career growth,
professionals and the SHRM Senior Certified Professional as well as organizational successes that could include
(SHRM-SCP) for senior-level practitioners. SHRM regards increased staff engagement, improvement of overall
the SHRM-CP and SHRM-SCP as the global standard in effectiveness, and operational efficiency.
certification for the HR profession.
Individuals who earn a SHRM-CP or SHRM-SCP
The SHRM-CP and SHRM-SCP are the first-ever certification join the fastest-growing community of HR
behavioral competency-based certifications for HR professionals around the world. SHRM certifications
practitioners, based upon a core set of competencies are recognized by employers across the globe in all
and knowledge outlined in the SHRM Body of Applied industries. Overwhelmingly, we’ve heard from HR
Skills and Knowledge® (SHRM BASK®). The SHRM leaders that they view their SHRM-certified employees
BASK—a product of rigorous research involving as better prospects for leadership opportunities and
thousands of HR professionals—identifies nine key as individuals who are invested in the success of
behavioral competencies and 14 HR functional areas that their organizations. In 2016, SHRM certification was
are critical to the success of any HR practitioner. Holding awarded accreditation by the Buros Center for Testing,
a SHRM-CP or SHRM-SCP certification represents more an independent nonprofit organization within the
than just the ability to pass a test. At their core, the University of Nebraska-Lincoln. This distinction serves
as yet another testament to the merits of
SHRM certification by assuring that best
practices in testing and credentialing
SHRM Body of Applied Skills and Knowledge™ are being followed in the development
and administration of the SHRM-CP and
SHRM-SCP exams.
To download a copy of
the SHRM BASK, visit
shrm.org/certification/
SHRMBASK.

THE SHRM CERTIFICATION PROCESS
SHRM offers SHRM-CP and SHRM-SCP testing twice a year. The first testing window takes
place May through July, and the second testing window takes place December through
February of the next year.
The exams are computer-based and are delivered at authorized testing centers or through a remote proctoring
process administered by Prometric, SHRM’s test delivery vendor.
Upon completion of the exam, results are provided to candidates, followed by an official Candidate Score and
Feedback Report uploaded to the individual's SHRM certification portal account several weeks later. Those
who pass the exam are awarded the designated certification and permitted to display the corresponding
registered trademark certification letters (SHRM-CP or SHRM-SCP) after their name in accordance with the
protocols outlined in this Handbook. New SHRM certification-holders also receive a digital certificate as further
recognition of their accomplishment.
Attaining the SHRM-CP or SHRM-SCP certification is the first step; maintaining it is the next. SHRM certification-holders
are required to recertify every three years by either earning 60 professional development credits or retesting.
Apply & Achieve

Decide Prepare Test Recertify
Schedule Certification

SHRM CERTIFICATION ELIGIBILITY CRITERIA
Individuals who perform HR duties and wish to verify, validate, enhance and/or expand
their HR capabilities are likely candidates for SHRM-CP or SHRM-SCP certification. SHRM
membership is not required for eligibility, and individuals need not be employed at the time
they apply. Specific criteria for each certification level are as follows.
SHRM Certified Professional (SHRM-CP)

» The SHRM-CP certification is for individuals who » Candidates for the SHRM-CP certification are not
perform general HR/HR-related duties; or for those required to hold an HR title and do not need a
pursuing a career in human resource management. degree or previous HR experience to apply;
however, a basic working knowledge of HR
» The SHRM-CP exam is designed to assess the practices and principles is recommended.
competency level of those who engage in HR work
at the operational level. Work at this level includes » Refer to the SHRM BASK for detailed information
duties such as implementing HR policies, on proficiency standards for this certification
supporting day-to-day HR functions or serving as an (i.e., Proficiency Indicators only For All HR
HR point of contact for staff and stakeholders. Professionals).
SHRM Senior Certified Professional (SHRM-SCP)

» The SHRM-SCP certification is for individuals » Applicants must be able to demonstrate that they
who have a work history of at least three years devoted at least 1,000 hours per calendar
performing strategic-level HR/HR-related duties; or year (Jan.-Dec.) to strategic-level HR/HR-related
for SHRM-CP certification-holders who have held work. More than 1,000 hours in a calendar
the certification for at least three years and are year does not equate to more than one year of
working in, or are in the process of transitioning to, experience.
a strategic-level role.
» Part-time work qualifies as long as the
» Candidates for the SHRM-SCP certification are not 1,000-hour-per-calendar-year standard is met.
required to hold an HR title and do not need a
degree to apply. » Experience may be either salaried or hourly.
» The SHRM-SCP exam is designed to assess the » Individuals who are HR consultants may
competency level of those who engage in HR work demonstrate qualifying experience through the
at the strategic level. Work at this level includes HR/HR-related duties they perform for their clients.
duties such as developing HR policies and/or Contracted hours must meet the 1,000-hour
procedures, overseeing the execution of integrated standard.
HR operations, directing an entire HR enterprise
» Refer to the SHRM BASK for detailed information
or leading the alignment of HR strategies to
on proficiency standards for this certification (i.e.,
organizational goals.
Proficiency Indicators For All HR Professionals and
For Advanced HR Professionals).
SHRM CERTIFICATION HANDBOOK | DECIDE TO CERTIFY |5

SELECTING THE RIGHT CERTIFICATION
Applicants should consider the following when deciding which certification
(SHRM-CP or SHRM-SCP) to select:
» 1. Actual HR/HR-related work performed.

Selecting the right certification is based primarily on the type of work the individuals do in their current role and as
defined in the eligibility statements above. If applicants’ current or most recent work has been operational in nature
and involves activities such as implementing policies, serving as an HR point person in their organization or
with organizations they support, and/or performing day-to-day HR functions, then they are eligible to apply for the
SHRM-CP exam.
If applicants’ current or most recent work has been strategic in nature and involves activities such as developing
policies and strategies, overseeing the execution of the entire integrated HR operation, analyzing performance
metrics and/or overseeing the alignment of HR strategies with organizational goals, then they are eligible to
apply for the SHRM-SCP exam.
» 2. The breadth and depth of their HR knowledge and experience.

There are nine key behavioral competencies and 14 HR functional areas that are critical to the success of any HR
professional. Content for all areas is covered on the exams. To get an idea of the things that an HR professional
needs to know and do for both certification levels, applicants should review the SHRM BASK.
For additional assistance in determining which exam level is right for you,
please refer to the eligibility assessment tool “Which credential is right for you?”
at shrm.org/credentials/certification.
2024 Testing Schedule

Testing for SHRM certification is offered twice a year, in testing window 1 and testing window 2 as described below.
Applications are accepted during the early-bird application period by paying the early-bird rate and fees.
Those who apply in the standard application period after the early-bird application period ends incur an additional $75
nonrefundable fee.
EXAM WINDOWS EARLY BIRD STANDARD TESTING
First Test Window Jan. 3 - March 17 March 18 - April 8 May 1 - July 15
Second Test Window June 3 - Sept. 11 Sept. 12 - Nov. 9 Dec. 1, 2024 - Feb. 15, 2025
Please note: The exam application deadlines close on March 17, April 8, Sept. 11 and Nov. 9 at 11:59 p.m. ET.

Exam Fees
TYPE MEMBER* NONMEMBER DETAILS
Early-Bird Rate $335 USD $435 USD » Nontransferable.

» All rates include a $50 processing fee that defrays expenses associated
with reserving a test seat during the testing window linked to an
Standard Rate $410 USD $510 USD application, exam score report and digital certificate after the certification
is earned. This processing fee is nonrefundable and cannot be applied to
the purchase of other SHRM products.
Student Rate $149 USD $209 USD » Standard rate includes an additional $75 upcharge that is nonrefundable
and cannot be applied to the purchase of other SHRM products.
Military Rate $270 USD
» Fees do not include study materials, study group support or preparatory
classes, traveling expenses to and from testing center, retest, transfer, or
cancellation fees.
» All fees for individual applicants are due at the time of application, except
individuals with special circumstances identified by SHRM whose payment
Volume Pricing $270 USD terms will be communicated on a case-by-case basis to the individual.
» For information on volume pricing, payment terms and deadlines for
corporate groups, email CorporateCertifcations@shrm.org.
ADDITIONAL FEES
» Nonrefundable/ Nontransferable.
» One-time only transfer per exam application.
Transfer Fee $100 USD
» Request accepted for next testing window only.
» Exam appointment must first be canceled with Prometric. Prometric will apply an additional
$53 cancellation fee payable directly to Prometric.
» See Exam Transfer section for details.
» Payable to SHRM.
Reset Fee $80 USD » Nonrefundable/ Nontransferable.
» One-time only transfer per testing window.
Appointment
$53 USD
» Payable directly to Prometric.
Cancellation Fee » See Appointment Cancellation section for details.
» Payable directly to Prometric.
Reschedule Fee
$35 USD OR » Rescheduling fees vary. If the request is more than 30 days in advance, the fee is $35 USD.
$53 USD However, If the request is submitted between 29 and 5 days in advance, the fee is $53 USD.
Appointments cannot be rescheduled less than 5 days before an appointment.
Test-Results Review
» Fee applies to requests for a test-results review made by examinees who do not achieve a
$50 USD passing score on the exam. Candidate will then receive a $50 coupon off the Exam Rate for
Fee
an application to retake the exam during the next testing window only.
Test
No Fee
» No fee provided the ADA requirements outlined in the SHRM Certification Handbook are
Accommodation Fee followed.
*To receive member pricing, a candidate must be a SHRM member at the time the candidate submits an application.
Payment Methods
SHRM accepts Visa, Mastercard and American Express for ACH/Wire Instructions for Organizations and Large Groups
individual exam payments. Organizations or large groups that Please contact shrmcertification@shrm.org, 800.283.7476,
wish to purchase multiple exams have the additional option option 3 (U.S. only) or +1.703.535.6360 (International)
of paying by check, money order, ACH or wire transfer. Note: ACHs and wire transfer transactions are subject to
associated fees.
Checks, money orders, ACHs and wire transfers must be
in U.S. currency, made payable to the Society for Human Check/Money Order Instructions for Organizations and
Resource Management (SHRM), be accompanied by proper Large Groups Please send to:
documentation, and be sent to the specific bank account SHRM Certification
designated by SHRM. PO Box 23783
New York, NY 10087-3783
Note: Checks and money orders take up to 2-3 weeks to process.

APPLICATION PROCESS
To apply for the exam, please follow the steps below.
1 Go to shrm.org/certification and select the APPLY button.
2 Create a user account. Enter your name as it appears on your unexpired, original government-issued photo ID.
3 If you are a SHRM member, use the same single sign-on (SSO) email address you use with your SHRM membership.
4 During an open registration window, select the SHRM-CP or SHRM-SCP certification exam.
5 Complete the application form with your eligibility, job and demographic information.
6 Complete and submit paperwork for testing accommodations if applicable.
Sign the affirmation statement agreeing to abide by the following:
7
» SHRM Certification Candidate Agreement
» SHRM Bylaws & Code of Ethics
» SHRM Privacy Policy
Submit payment. Please note: Individuals must pay by credit card. Organizations or large groups paying for multiple exams should
8 contact CorporateCertifications@shrm.org for additional payment options. After payment is submitted and processed, you will receive an
Authorization to Test (ATT) letter via email within 10 business days.*
After receiving your ATT letter, schedule your exam with SHRM’s test delivery vendor at prometric.com/shrm or
9
call 888.736.0134.
*Note: You may experience a delay in receiving your ATT letter if your application is selected for eligibility verification review.
See the Eligibility Verification section for more information.
The following conduct is strictly prohibited in relation to applying for and/or scheduling the exam:
» Providing false or misleading information about your identity or that of any other person.
» Applying for or scheduling the exam with another individual’s SHRM login information
» Applying to retest in the same window after taking and not passing the exam.
» Allowing someone else to apply and/or register under your SHRM login information.
» Allowing someone else to use your SHRM login information to take the exam.
» Obtaining more than one SHRM login.
» Holding multiple reservations at the same time under different SHRM logins.
» Taking the exam or earning your SHRM certification after requesting and receiving a refund.
» Canceling your payment after you take and either pass or do not pass a SHRM certification exam.
Engaging in any of the prohibited conduct described above constitutes a serious violation of SHRM policies and may
result in SHRM denying or canceling your application, prohibiting you from testing, invalidating your exam score, or
suspending or revoking your certification (if you have become a certification-holder), and may further subject you to
sanctions under the SHRM discipline procedures set forth in the SHRM Bylaws & Code of Ethics.
Policies and Agreements Certification Candidate Agreement, the SHRM Bylaws &
As part of the application process, applicants are required Code of Ethics, and the SHRM Privacy Policy.Applicants
to review and acknowledge their acceptance of various are encouraged to familiarize themselves with this
important policies and agreements, such as the SHRM information prior to applying.
SHRM CERTIFICATION HANDBOOK | APPLY FOR AND SCHEDULE THE EXAM |8

SHRM Certification Candidate Agreement
The SHRM Candidate Agreement (“Candidate Agreement”) is a critical component of The SHRM Certification Handbook
and a legally binding contract between you and SHRM that sets forth the terms and conditions under which SHRM will
permit you to apply for the SHRM Certification Program and register for and take SHRM certification examinations. You
must acknowledge and accept all terms of the Candidate Agreement.
Below is the full text of the Candidate Agreement: I confirm that I am the person whose name and address
The SHRM Certification Candidate Agreement (“Candidate appear on my SHRM exam registration. I further confirm
Agreement”) is a legally binding contract between you that I am the person whose name appears on the
and SHRM that sets forth the terms and conditions identification I presented to the proctor to begin the
under which SHRM will permit you to apply for the SHRM examination process. I confirm that all information that
Certification Program and schedule an appointment I provided to SHRM at the time of my application for
for and take a SHRM certification examination. You certification and registration for the SHRM certification
must read, acknowledge and accept the terms of this exam and at any time thereafter was complete, accurate,
Candidate Agreement in each of the following instances: and true in every respect and that if any of the information
(1) at the time you apply for the SHRM Certification that I previously provided to SHRM has changed since the
Program, (2) each time you schedule an appointment time I provided it, I have submitted updated information
for a SHRM certification examination, and (3) before that is complete, accurate, and true and reflects all such
you can start taking a SHRM certification exam on the changes. I understand that providing false, misleading, or
day of your scheduled examination. Adherence to the incomplete information to SHRM shall be considered an
Candidate Agreement is necessary to enable SHRM to intentional and wilful breach of the Candidate Agreement
maintain a fair and secure testing process and to ensure and will subject me to one or more of the consequences
the integrity of the SHRM Certification Program. Each of provided herein for violating the Candidate Agreement.
the statements included in this Candidate Agreement
reflects a requirement, rule, or policy that has previously I am taking the SHRM certification examination solely
been communicated to you in The SHRM Certification for the purpose of attaining a SHRM certification for
Handbook, which sets forth SHRM registration, myself and for no other person or purpose. I confirm that
certification, and testing policies and procedures I am not taking the SHRM exam in my capacity as a test
and establishes the standards of conduct required of preparation agent or tutor or for the purpose of obtaining
candidates and certificants. The complete contents of The such employment. I confirm that I will not be employed as
SHRM Certification Handbook are expressly incorporated a test preparation agent or tutor for a period of three (3)
into and made part of the terms of the Candidate years following the completion of this examination. I have
Agreement. read and will comply with all policies and procedures set
forth in The SHRM Certification Handbook, the terms of
Each time you register for and take a SHRM certification which are expressly incorporated herein, including but not
examination, you must reaffirm your agreement to follow limited to the rules about testing procedures; the ban on
and abide by these terms. If you do not do so within the bringing prohibited information and items into the testing
allotted time, you will not be permitted to register for or room; and other prohibited conduct before, during, and
take a SHRM certification examination. If you fail to accept following the exam administration. I have read, understand,
these terms on the day of your SHRM examination, your and agree to the limited remedies available to candidates
exam session will end, and you will not receive a refund. in the event of any errors in test delivery or administration,
investigations, scoring, or score reporting.
By selecting “I accept these terms” at the end of the
Candidate Agreement, you are acknowledging that I have been informed and understand that the following
you have read and understand these requirements, items and conduct are strictly prohibited during SHRM
rules, and policies, as well as the terms and conditions certification exams, at any time after check-in and prior
contained in The SHRM Certification Handbook, and to completing the exam, including during breaks:
that you agree to abide by all of them.
» Access to or use of a cellular phone or any device
SHRM CERTIFICATION HANDBOOK | APPLY FOR AND SCHEDULE THE EXAM |9

that connects to a cellular network or the internet. exam content from memory, by dictation, or by any
» Access to or use of any electronic device, camera, other means for the purpose of sharing that information
recording device, or photographic equipment of with any other individual or entity. I understand that
any kind. prohibited acts include but are not limited to describing
questions, answer choices, passages, images, or
» Access to or use of any books, notes, papers, note- graphics from the exam; identifying terms or concepts
taking materials, study materials, or test-taking aids contained in exam questions or responses; sharing
of any kind. answers to questions; referring others to information
» Copying, capturing, recording, collecting, I saw on the exam; reconstructing a list of topics on
reconstructing, memorizing, discussing, transmitting, the test; and soliciting or discussing exam questions,
or distributing exam content. answer choices, passages, images, graphics, or
» Looking at the content on another candidate’s topics in person, through telephonic or electronic
computer monitor. communication, or in internet “chat” rooms, on social
» Disruptive or abusive behavior. media, in private or public groups, on message boards,
in forums, or through any other means.
» Talking or communicating with anyone other than a test
center administrator or proctor, or an approved test I understand and agree that I also am not permitted
reader if my request for a test reader accommodation to possess, solicit, read, study from, or otherwise use
has been approved in writing in advance.
confidential information about SHRM certification
» Violating test center rules. examinations during my own exam preparation. I certify
» Any prohibited conduct set forth in the SHRM that I have not engaged in such conduct prior to taking the
Certification Handbook, including but not limited to exam and that I will not engage in such conduct during or
the sections on Testing Identification & Conduct after the exam. I also agree not to ask any other individual
Requirements and Testing Irregularities. to disclose exam content to me or to seek out actual live,
» Any conduct that violates this Candidate Agreement, confidential exam content from any other source. I agree
SHRM policies or procedures, or test center rules. that if I receive or have access to information or material in
any form and from any source, including but not limited to
I understand and agree that I must abide by all test email, instant messages, text messages, website content,
center rules. I further understand and agree that social media posts, electronic bulletin boards, internet-
possessing any prohibited item or engaging in any based groups, digital or electronic files, and/or paper
prohibited conduct shall be considered an intentional documents, that I reasonably believe contains confidential
and wilful breach of the Candidate Agreement and the SHRM certification examination content, or has been
certification policies and procedures set forth in The represented to contain confidential SHRM exam content, I
SHRM Certification Handbook. will immediately report its existence to SHRM by sending an
email to shrmcertification@shrm.org. I agree that I will fully
I am aware that SHRM certification examinations cooperate with any investigation by SHRM related to my
are confidential exams and that their contents are receipt of or access to information believed or represented
disclosed to me at the time of test administration in to contain confidential SHRM certification exam content.
a limited context to permit me to test to attain SHRM
certification and for no other purpose. I understand I understand and agree that any alleged violation of
that SHRM certification exams and exam questions, this Candidate Agreement or any alleged activity that
reading passages, answer choices, graphic images, may compromise the validity, integrity, or security
and all related exam content are copyrighted and that of any portion of a SHRM certification exam will be
they are protected by U.S. and international copyright investigated by SHRM. I also understand that if SHRM
and trade-secret laws. I agree that I will not discuss has a reasonable basis to question the validity of
or disclose SHRM certification exam content orally, in any exam score, SHRM reserves the right, in its sole
writing, on the internet, or through any other medium discretion, to withhold and/or cancel and/or invalidate
existing today or invented in the future. I agree that I exam scores. I also understand and agree that if I
will not copy, reproduce, adapt, disclose, or transmit provide false or misleading information, violate the
exam questions or answer choices or any exam content, terms of this Candidate Agreement, refuse to comply
in whole or in part, or assist or solicit anyone else in with any directions given to me by test center staff,
doing the same. I further agree that I will not reconstruct engage in any activity that may compromise the validity,
SHRM CERTIFICATION HANDBOOK | APPLY FOR AND SCHEDULE THE EXAM | 10

integrity, or security of the SHRM exam, or fail to fully All requests must be made at the time of application.
cooperate in any investigation related to the SHRM SHRM is unable to add accommodations to an existing
Certification Program that SHRM may: exam appointment. If, however, you experience a
» Issue a report of the factual findings of the qualifying disability or other medical issue that would
investigation to legitimately interested parties, constitute a qualifying disability under the ADA after
including but not limited to my employer. you have submitted your application, SHRM will strive
» Pursue a civil lawsuit against me and/or refer the to provide an accommodation following receipt of
matter for criminal prosecution by state and/or appropriate documentation to support the request. Please
federal authorities or any government agency with contact us at shrmcertification@shrm.org so we can
jurisdiction. provide the necessary paperwork to support your request.
» Invalidate or cancel my scores, before or after the
scores are reported, without a refund. Prometric, SHRM’s test delivery vendor, is equipped
to make and can appropriately respond to timely
» Revoke, suspend, or decline to grant eligibility for
accommodation requests in accordance with the above
any SHRM certification.
requirements. Prometric may not, however, be able
» Revoke, suspend, or decline to grant any SHRM to comply with such requests made by candidates
certification or SHRM membership.
taking the exam outside the U.S., where local operating
» Ban me from taking SHRM certification examinations conditions, laws or customs render such requests
for a fixed period or permanently. unlawful, impossible or economically unfeasible.
All the information, statements, and certifications Upon approval, SHRM will provide reasonable and
that I have provided to SHRM are true and correct. I appropriate accommodations related to the testing
have read and agree to comply with all the terms and process (e.g., extra exam time, using a test reader, etc.) or
conditions set forth in this Candidate Agreement, to another certification-related process or policy.
including all terms and conditions set forth in The
SHRM Certification Handbook, and I understand Any information provided regarding the need for
and accept the consequences for making false or accommodation will be treated with strict confidentiality;
misleading statements to SHRM and for violating the the need for the accommodation will only be shared
terms of this Candidate Agreement. by SHRM with its test delivery vendor to facilitate
the accommodation at the testing site. Learn about
Reasonable Accommodations approved personal items allowed at testing locations
for Testing at prometric.com/permissible-items.
SHRM is fully committed to providing reasonable Eligibility Verification

testing accommodations for a candidate’s medical
SHRM conducts random reviews of applications
condition that constitutes a qualifying disability under
during each testing window to verify eligibility.
the Americans with Disabilities Act (ADA) for U.S.-based
Applicants whose applications are selected for review
candidates or a comparable provision for non-U.S.-
will be asked to submit appropriate documentation to
based candidates. To request a testing accommodation,
confirm their reported HR experience. It is not SHRM’s
mark the appropriate question on the exam application,
practice to contact employers to obtain verification
download and complete the Testing and Certification
documentation on an applicant's behalf; rather, the
Accommodations Request form, and submit the form
applicant is responsible for providing all requested
with supporting documentation. Please do not send
documentation.
medical records. (We do not require, nor do we wish
to receive, nor will we accept or retain medical records Applicants whose applications are selected for review
as part of the request.) Please note that the application will be notified by email and will have 10 business
is considered incomplete and will not move forward in days to submit all required documentation. Applicants
the process until a completed Testing Accommodations must satisfy verification requirements before they are
Request form is submitted. Once the form is received, permitted to continue with the certification process.
the request will be reviewed to determine the Failure to comply with the verification request in a timely
appropriate accommodations. manner and/or falsification or misrepresentation of

requested information will result in denial of the application
and forfeiture of all fees, in addition to having any future
Scheduling Exam Appointments
applications automatically selected for review. Applicants must complete the full application process (i.e.,
apply, pay, satisfy all verification requirements if applicable,
Application Denials and receive approval to test) to be considered a candidate
for SHRM certification testing. Once this happens, the
An application will be denied for the following reasons: candidate will receive an Authorization to Test (ATT) letter
via email with instructions on how to schedule an exam
» Failure to meet the minimum eligibility requirements.
appointment with Prometric, SHRM’s test delivery vendor.
» Submission of an incomplete application. Upon receipt of this letter, candidates are encouraged
» Failure to comply with the verification review process. to select their testing option (in-person or via remote
» Falsification or misrepresentation of application proctoring) and schedule their appointment right away
information. to secure their preferred testing option, date, time and
» Violation of policies and/or procedures outlined in any of location if testing at a testing center. Candidates who
the SHRM policy documents or agreements. wait until the last minute run the risk of missing out on
their preference. If a candidate is unable to schedule an
Applicants who fail to meet the minimum eligibility appointment, all fees will be forfeited.
requirements or whose applications are incomplete Appointments may be scheduled online at prometric.com/
will receive a full refund of the exam fee minus the shrm (the preferred method) or by phone at 888.736.0134.
nonrefundable processing fee. Applicants whose International candidates should refer to Appendix B:
applications contain falsified or misrepresented information Regional Testing Contact Center for the correct
or who fail to comply with the verification review process will phone number.
forfeit all fees.
When scheduling an appointment, candidates will need to
Application Appeals provide the following information:
Applicants whose applications are denied may appeal the » Their full name exactly as it appears on the ATT letter,
decision to SHRM. The appeal must: which should match the unexpired government-issued
photo ID that will be used as proof of identity at the
» Be in writing; testing center.
» Be accompanied by evidence or other pertinent
» The Eligibility ID number as listed at the top of the
information refuting the decision;
ATT letter.
» Be sent no later than 10 business days after notification
of the denial; and
» A daytime phone number.
» Be sent via email to shrmcertification@shrm.org. » The exam sponsor (SHRM).
» The exam for which registration is requested (SHRM-CP
or SHRM-SCP).
Candidates will receive an email confirming their exam
appointment and confirmation number. The confirmation
number is different from the Eligibility ID number and will
be required to confirm, reschedule or cancel an exam
appointment. It is the responsibility of the candidate to
confirm the correct date and time of the scheduled
exam appointment. SHRM will not be able to reschedule
missed appointments.
Testing Options: You have the option of taking your SHRM-CP or SHRM-SCP exam in person at an authorized
testing center or from home through live remote proctoring. Both options are administered by Prometric, our
test administration partner. Learn more at shrm.org/certification/testingoptions.

Name Change and Profile Updates Exam Level Changes
Candidates must make sure all profile information is A candidate may request an exam level change (SHRM-
kept up-to-date. This includes name, email, phone, CP to SHRM-SCP or SHRM-SCP to SHRM-CP) once
mailing address, etc. Candidates are encouraged to during an exam window. The exam level change request
access their online account on a regular basis at must be submitted at least 20 business days before
shrm.org/certification/portal. the scheduled exam date. If an exam appointment
has already been scheduled, it must first be canceled
Legal Name Changes—If, after applying but before with Prometric. After the exam appointment has been
taking the exam, a candidate has a legal name change, canceled, the candidate can then move forward
the candidate must go to the online portal and submit with changing the exam level and scheduling
a name change request at least 10 business days the new appointment.
before the scheduled exam appointment. Supporting
documentation verifying the current name listing and To request an exam level change, candidates must send
stating the new name in full must accompany the an email to shrmcertification@shrm.org specifying
request. The updated name must match the name on which exam they wish to take. Candidates requesting to
the applicant’s unexpired government-issued photo ID change from SHRM-CP to SHRM-SCP must also provide
that will be used for admission to the exam. proof to ensure that the eligibility requirements for the
SHRM-SCP are met. If the request is approved, SHRM
Minor Name Changes—A candidate whose confirmation will issue a new ATT letter.
notice or ATT letter contains minor errors (e.g., wrong
middle initial, missing hyphen, etc.) should notify SHRM
through the online portal at least 10 business days
Rescheduling Exam Appointments
before the scheduled exam appointment. It is not Candidates are permitted to reschedule their exam
necessary to obtain a new ATT letter if you have a minor appointment, provided their request is submitted within
name change, provided you have notified SHRM of the an acceptable time frame. Please be aware that certain
issue according to the required process. stipulations may apply. Guidelines for exam rescheduling
are shown in the table below.
TIME FRAME RESCHEDULE STIPULATIONS
Requests submitted 30 or more business

Yes Candidate must pay $35 Prometric cancellation fee.
days before original appointment
Requests submitted five to 29 business

Yes Candidate must pay $53 Prometric cancellation fee.
Requests submitted less than five business

No Candidate is considered a “no-show” and forfeits all fees.
Candidates who wish to reschedule their exam Candidates who attempt to reschedule an appointment
appointment must do so directly with Prometric. less than 30 days before closure of the exam window are
To reschedule: not guaranteed that a new appointment will be available.
» Within the U.S.: Visit prometric.com/shrm or call

888.736.0134 ADA Notifications: Relevant exceptions to this rescheduling policy
may be made as required for candidates who must reschedule
» International: Refer to Appendix B: Regional due to their own documented medical condition that constitutes a
Testing Center page for the appropriate qualified disability under the Americans with Disabilities Act (ADA).
phone number.
If you need to reschedule for this reason, please contact us at
» Candidates with an approved testing shrmcertification@shrm.org for more information.
accommodation should call 800.967.1139.

Exam Transfer To cancel, contact Prometric:
Candidates may request a transfer to the next testing

» Within the U.S.: Visit prometric.com/shrm or call
window one time only per exam application, for a
888.736.0134. International candidates should
fee of $100. A Prometric cancellation fee, payable to
refer to Appendix B: Regional Testing Contact
Prometric, may also apply. All fees are due at the time
Center for the correct phone number. To cancel
the request is submitted.
an exam appointment with an approved testing
This option is available to candidates under the accommodation, call 888.736.0134.
following circumstances:
» International: Refer to Appendix B: Regional Testing
» Candidates with an exam appointment must submit Center page for the appropriate phone number.
their request no later than five business days before
their scheduled appointment. The exam appointment
» Candidate with an approved testing accommodation
should call 800.967.1139.
must be canceled by the candidate before the request
can be processed. Refer to the Exam Appointment ADA or Comparable non-U.S. Guideline Notification: Relevant
Cancellations section for policy details and instructions. exceptions to this exam cancellations policy may be made as
required for candidates who experience a medical or personal
emergency related to their own documented medical condition that
» Candidates without an exam appointment may request constitutes a qualified disability under the Americans with Disabilities
Act (ADA). If you have experienced a personal or medical emergency
a transfer up to the first day of the current testing as a result of this reason, please contact us at shrmcertification@
window. Requests submitted after the testing shrm.org for more information.
window begins will not be granted to anyone without
an exam appointment.
Medical or Personal Emergencies
Candidates who receive a transfer but who are unable to test Medical or personal emergencies are defined as
during the next testing window will forfeit all fees, except in unplanned events affecting the candidate or an
the case of a medical or personal emergency. Under these immediate family member (spouse, child or parent)
circumstances, supporting documentation must be provided. that arise within five days of the scheduled exam
See the Medical or Personal Emergencies section for appointment and prevent the candidate either from
additional policy details. taking the exam or from rescheduling, transferring or
ADA or Comparable non-U.S. Guideline Notification: Relevant canceling an exam appointment.
exceptions to this exam transfer policy may be made as required
for candidates who must transfer their exams due to their own An event that can be anticipated is not considered
documented medical condition that constitutes a qualified disability
under the Americans with Disabilities Act (ADA) for U.S. residents a medical or personal emergency. A candidate’s
or the international equivalent for residents outside the U.S. If you inability to take the exam due to work commitments
need to transfer your exam for this reason, please contact us at or insufficient or inappropriate preparation is not
shrmcertification@shrm.org for more information.
considered a personal emergency.
Exam Appointment Cancellations Candidates who experience medical or personal

emergencies within five days prior to a scheduled exam
Candidates who wish to cancel their exam appointment appointment may transfer or request a refund (see the
must do so directly with Prometric. Those with a Exam Transfer or Refund Policy section). Requests
scheduled exam appointment who wish to transfer must be made within the five-day period. Supporting
or seek a refund as a result of a withdrawal must documentation as to the nature of the medical or personal
cancel their appointment before submitting their request emergency must be provided at the time of the request.
to transfer. Requests will be reviewed on a case-by-case basis.
ADA or Comparable non-U.S. Guideline Notification: Relevant

Cancellations submitted less than 30 days but no later exceptions to this medical or personal emergencies policy may
than five days before the scheduled exam appointment be made as required for candidates who experience a medical
will be charged a $53 cancellation fee. Cancellations less or personal emergency related to their own documented medical
condition that constitutes a qualified disability under the Americans
than five days before the scheduled appointment are with Disabilities Act (ADA). If you have experienced a personal or
not permitted; and will therefore be denied. medical emergency as a result of this reason, please contact us at
shrmcertification@shrm.org for more information.

Refund Policy
Candidates who decide to withdraw completely from the certification process may be eligible for a refund under the
following circumstances, provided the request is made before the first day of the testing window except in the case
of a medical or personal emergency (see the Medical or Personal Emergencies section for details). Refund requests
submitted after the testing window begins will be denied.
POLICY
POLICY
Regular Candidates Military Candidates Student Candidates
Withdrawals occurring 30 days or SHRM member candidate SHRM member/ SHRM student member
more before the first day of the testing receives $285. nonmember candidate candidate receives $99.
window. receives $220.
SHRM nonmember candidate SHRM student nonmember
receives $385. candidate receives $159.
Withdrawals occurring less than 30 SHRM member candidate SHRM member/ SHRM student member
days before the first day of the testing receives $150. nonmember candidate candidate receives $49.
window. receives $120.
SHRM nonmember candidate SHRM student nonmember
receives $250. candidate receives $109.
Emergency withdrawals occurring Situations will be reviewed, and resolution option(s) determined on a case-by-case basis.
within five business days prior to a Requests must include supporting documentation as to the nature of the medical or personal
scheduled exam appointment. emergency. See the Medical or Personal Emergencies section for details.
Nonemergency withdrawals occurring No refund.

five or fewer business days before a
scheduled exam appointment.
To request a refund, candidates must submit a completed ADA or Comparable non-U.S. Guideline Notification: Withdrawals
or failure to appear due to a medical condition that constitutes a
SHRM Certification Refund Request Form to SHRM
qualifying disability under the ADA may make candidates eligible
at certificationpayment@shrm.org by the applicable for additional exceptions to the refund policy. Candidates must
deadline date of the testing window for which the provide proper documentation to support such a request. Candidates
candidate is registered. who believe they qualify for an exception should contact SHRM at
shrmcertification@shrm.org. All refund requests must be submitted via
Note: Candidates with a scheduled exam appointment email to certificationpayment@shrm.org by the appropriate deadline
for the registered testing window using the SHRM Certification Refund
must first cancel their appointment with Prometric.
Request Form.
Refer to the Exam Appointment Cancellations section
for policy details and instructions.
‘No-Shows’
No-show candidates forfeit all exam fees. No refunds or transfers will be granted. “No-shows” are candidates who:
» Fail to schedule an exam appointment with Prometric, SHRM’s » Arrive at the testing center or for their remote proctored
test delivery vendor; testing session more than 30 minutes after their appointment
time; or
» Cancel the exam appointment less than five business days
before the scheduled date; » Arrive at the testing center without proper identification.
» Didn't appear for the exam on the scheduled appointment date;

Exam Composition The distribution of items with respect to content and
item type is the same for both the SHRM-CP exam and
The SHRM-CP and SHRM-SCP exams consist of 134 the SHRM-SCP exam. As shown in the chart in the first
multiple-choice questions, of which 80 are stand-alone column, approximately half of the items on each exam
knowledge-based questions and 54 are situational are allocated across the three Behavioral Competency
judgment items. Clusters and the other half are allocated across the
three HR Knowledge Domains.
Knowledge items are designed to assess an
examinee’s understanding or application of factual
information and are focused on two knowledge item
Sample Questions
types based on the content of the SHRM BASK. SHRM provides sample questions for both the SHRM-
Knowledge Items (KIs) cover key concept topics in the CP and SHRM-SCP exams. The sample questions
HR Knowledge Domains, while Foundational Knowledge are designed specifically to help candidates become
Items (FKIs) cover key concept topics in the Behavioral acquainted with how questions may be presented on
Competency Clusters. Examinees receive credit for SHRM’s exams and include both situational judgment
selecting the correct answer to a given question; and knowledge item types.
otherwise, no credit is awarded.
Performance on the sample questions is not indicative
of performance on the SHRM-CP or SHRM-SCP exam.
Situational judgment items are designed to assess
an examinee’s judgment and decision-making skills as
they relate to the behavioral competencies outlined in Exam Administration
the SHRM BASK. Examinees are presented with realistic
The exams are delivered by computer in traditional test
work-related scenarios and are asked to choose the
centers and via remote proctoring through Prometric's
best of several possible actions to resolve or address
ProProctor™ remote assessment platform.
the issues described in each scenario. Although more
than one strategy may be effective for addressing actual
work-related scenarios, examinees receive credit only BREAKDOWN OF TESTING TIME
for choosing the best possible or most effective course
of action. Confidentiality Reminder 2 minutes
Both exams also include 24 unscored field-test items. Introduction and Tutorial 10 minutes
Field testing allows SHRM to gather data on a question’s
effectiveness before it is included on future exams as a Up to 1 hour and 50 minutes
Exam – Section 1
scored item. The field-test items on the SHRM-CP and (110 minutes)
SHRM-SCP exams are randomly mixed throughout the
Up to 1 hour and 50 minutes
exam so that candidates will not be able to distinguish Exam – Section 2
(110 minutes)
them from scored items.
Survey 8 minutes
BEHAVIORAL COMPETENCY
ITEM TYPE
CLUSTERS
For each section, a countdown timer will appear
Leadership (17%)
Situational Judgment (40%) on the screen. Each section is separate and
Business (16.5%)
Foundational Knowledge (10%) independently timed; minutes do not roll over.
Interpersonal (16.5%) Once an exam section is complete and you move
HR KNOWLEDGE DOMAINS ITEM TYPE on to the next section, you cannot return to the
previous section.
People (18%)
Organization (18%) HR-Specific Knowledge (50%)
Workplace (14%)
SHRM CERTIFICATION HANDBOOK | PREPARE FOR THE EXAM | 16

Test Administration Platform
Prometric, SHRM’s test delivery vendor, offers a user-friendly test administration platform
that provides many state-of-the-art features. Candidates will be provided with an
opportunity to become familiar with the platform via a brief tutorial at the beginning of
their test appointment. However, those who would like an early preview may access a
demo of the tutorial.
Preparation Resources
SHRM recommends that candidates Ace Your SHRM Certification Exam is
review the SHRM BASK first, paying a study guide available through the
particular attention to the exam SHRMStore. Workbooks containing 40
specifications and distribution of items recently administered test questions
across areas. Candidates should study comprise additional practice item sets–
all aspects and content, including Preparing for the SHRM-CP Exam and
the Glossary and the SHRM BASK Preparing for the SHRM-SCP Exam.
Resource List. Download a copy of the
SHRM BASK. The study guide is included with the
SHRM Learning System in e-copy. The
In addition, to help candidates gain a workbooks are only available through
better understanding of the content the SHRMStore.
areas covered in the certification exams,
SHRM offers (for separate purchase) a Visit shrm.org/certification/prepare to
certification preparation tool: the SHRM access links to complimentary webinars
Learning System® for SHRM-CP/ about how to prepare for the SHRM
SHRM-SCP, which is available certification exams or to interpret your
in self-study and instructor-led formats. results report.
SHRM CERTIFICATION HANDBOOK | PREPARE FOR THE EXAM | 17

TESTING IDENTIFICATION REQUIREMENTS AND RULES
The SHRM certification exams are administered in highly secure testing centers or remotely
through Prometric’s remote proctoring system. All candidates are required to provide proof of
identity with an unexpired, original government-issued photo ID with signature (primary ID).
If the primary ID does not have a photo or signature, a second form of identification (secondary ID) that contains the
missing information must be provided. The name on the secondary ID must be the same as the name on the primary
ID. Examples of acceptable forms of primary and secondary identification include but are not limited to the following:
PRIMARY ID SECONDARY ID
Driver’s License Valid employer identification card
Passport Valid credit card with signature
Military ID Valid bank card with photo
Examples of acceptable names on required IDs are below. Candidates who do not have the appropriate form of ID should
contact SHRM at shrmcertification@shrm.org at least five business days before their scheduled exam appointment to
discuss their options.
Examples of Acceptable Names on Required ID
NAME ON APPLICATION NAME ON ID ADMITTED TO TEST?
Jamie Taylor-Smith Jamie Smith Yes
Nancy Porter Nancy White No
William B. Johnson Bill Johnson No
P. J. Miller Peter J. Miller Yes
Samantha R. Roberts Samantha Rose Roberts Yes
Prometric testing centers and the remote proctoring process are supervised by trained proctors. Irregularities
observed or suspected by the proctors or identified by subsequent statistical analysis of a candidate’s answers on
the exam may result in the candidate’s removal from participation in the test or invalidation of the candidate’s score.
Irregularities include but are not limited to creating a disturbance, giving or receiving unauthorized information or
aid to or from other examinees, or attempting to remove materials from the testing room. SHRM reserves the right to
investigate each incident of misconduct or irregularity.
Testing rules/guidelines include but are not limited to the following. The rules apply to both test center and remote
testing formats except where indicated.
» Candidates must present an unexpired, original government-issued ID with a photo and signature. The name and
photo on the ID must be an exact match to the name on the candidate’s ATT letter or they will not be permitted
to test.
» Test Center Only—Lockers will be provided for candidates to store their purses, mobile phones, jackets, food,
drinks and medical supplies.
SHRM CERTIFICATION HANDBOOK | TESTING | 18

» The use of audible beepers, mobile phones or At the discretion of SHRM, the investigation process, as
memory-capable devices are prohibited. described in this Handbook, may apply to violations of
» Jewelry other than wedding and engagement testing rules. SHRM may also investigate any indications
rings is prohibited. Eyeglasses, jewelry and other that scores may not be valid, including instances revealed
accessories will be inspected. by data forensics analysis.
» Religious headwear may be worn; however, it may
Examples of prohibited actions include but are not
be subject to inspection before testing is permitted.
limited to the following:
» Candidates will be asked to empty and turn out their
pockets. » Giving or receiving assistance.
» Test Center Only—Candidates will be “wanded” or » Using prohibited aids (e.g., desktop timers,
asked to go through a metal detector during the watches, calculators or other electronics).
check-in process. » Impersonating an examinee or engaging
» Remote Testing Only—Candidates will be required someone else to take the examination for you.
to provide a 360° view of their workstation and/or » Presenting false identification or identification
testing area. that has been altered or tampered with for
» Test Center Only—There are no scheduled breaks purposes of starting an examination.
during the exam; however, candidates may choose to » Attempting by any means to duplicate,
leave the testing room for this purpose. Please note record or memorize test content, answers
that the exam clock will continue to run during this time. or any other exam materials.
Candidates may not leave the testing facility during this
time. Smoking at the test center is prohibited. » Failing to follow the instructions of test
center staff or rules of the test center.
» Remote Testing Only—One 15-minute optional
break is permitted at any time during the exam » Verbally or physically harassing or threatening
session. However, please note that the exam clock test center staff, SHRM staff or other examinees.
will continue to run during this time. » Violating testing rules.
» Accessing mobile phones or study materials after » Violating state, federal or local laws,
arriving at the testing center, during the testing regulations or policies.
session or during breaks is prohibited. » Being under the influence of alcohol or illegal
» All exams are monitored and may be recorded in drugs during an exam.
both audio and video format. » Soliciting, discussing or disclosing exam
» Other exams will be administered at the same time content, or otherwise violating the terms of the
as the SHRM certification exams, and examinees SHRM Certification Candidate Agreement.
may hear ambient noises, such as typing, coughing
» Providing false or misleading information about
or people entering and exiting the testing room, that
the exam, the score received, testing history or
cannot be avoided. Prometric is unable to provide
certification status to any person or institution.
a completely noise-free environment. However,
headphones and/or earplugs may be requested to
minimize impact. Inclement Weather and Local or
National Emergencies
Testing Irregularities If there is severe weather or a local or national
SHRM reserves the right to investigate behavior by any emergency near the testing center, candidates should
candidate that may be considered detrimental to a fair go to prometric.com/sitestatus for updates on closures
and secure testing process or that impacts the testing or delays. International candidates should refer to
environment, security, validity or integrity of the exam. If Appendix B: Regional Testing Contact Centers for the
a candidate is suspected of a testing irregularity or any correct phone number. Examinees will not be assessed
violation of the policies and procedures set forth in this a rescheduling fee if Prometric cancels an exam due to
Handbook, it will be reported to SHRM. Test center staff severe weather or a local or national emergency. Should
have the authority to stop a candidate’s exam at any there be a site closure or relocation, notification will be
time if a testing irregularity or violation of testing rules is sent by email and a recorded message by telephone.
suspected or detected.

TEST RESULTS
The SHRM-CP and SHRM-SCP exams are designed to measure an examinee’s performance against
a predetermined standard. The SHRM-CP standard is the level of competency and knowledge that
can be reasonably expected of early- to mid-career HR professionals. The SHRM-SCP standard
is the level of competency and knowledge that can be reasonably expected of senior-level HR
professionals. The standards that apply to each are outlined in the SHRM BASK.
The tests measure what the candidate knows and Data Confidentiality
doesn’t know at the time of assessment. The candidate’s
SHRM values candidates’ privacy and endeavors to
performance is NOT compared to other candidates’
protect the confidentiality of their personal information in
performances on the same assessment. This means that
accordance with the SHRM Privacy Policy. Please read
if everyone who takes the test meets the knowledge and
the SHRM Privacy Policy for information regarding the
competency standard, everyone will pass.
use and protection of candidates’ personal information.
The passing scores for the SHRM-CP and SHRM-SCP
exams are set using the Modified Angoff method, a best- Score Validity and the Right to
practice procedure commonly used for setting performance
standards for certification and licensure exams. Cancel Scores
To maintain the integrity of SHRM certification, SHRM
Candidates will receive a preliminary pass/did not pass
employs reliable scientific methods, including data forensics
decision at the testing center upon completion of the
analysis, to ensure that all exam scores are valid. Data
exam. Approximately two to three weeks after testing,
forensics analysis is the statistical review of exam data to
candidates will receive an email directing them to
identify testing patterns indicative of irregularities, potential
retrieve their official results from the My Resources tab
test fraud and/or item harvesting. SHRM utilizes this method
in their certification portal. To protect confidentiality,
and others to determine whether scores should be withheld,
results are not provided by email, phone or fax.
invalidated, canceled or investigated further if violation
of the terms of the SHRM Certification Candidate
Score Information Agreement is suspected. If SHRM has a reasonable basis
to question the validity of an exam score, whether identified
The passing score and all candidate results on the
using data forensics analysis or any other reliable method,
SHRM-CP and SHRM-SCP exams are reported as
SHRM reserves the right, in its sole discretion, to withhold,
scaled scores. The range of possible scores is 120 to
cancel or invalidate the exam score.
200; all candidates who pass the exam receive the
maximum score of 200.
Candidates will receive a Candidate Score and

Request for a Results Review
Feedback Report, which contains their official score SHRM performs extensive and rigorous quality control
and a diagnostic graph providing information about procedures to ensure the accuracy of examination results.
their performance on the three Behavioral Competency However, candidates who do not achieve a passing result
Clusters and the three HR Knowledge Domains. This on the test may ask that the results be reviewed after
information is provided to help new certification- receiving their Candidate Score and Feedback Report. If
holders select professional development activities a results review is requested, the only information issued
for recertification, in addition to providing guidance to the requesting candidate after the review is completed
to unsuccessful examinees who choose to retake the will be a scaled score and a pass/did not pass decision.
exam at a future time. See Appendix A for a Sample (Detailed item information will not be provided.) It should
Candidate Score and Feedback Report. also be noted that due to SHRM quality control efforts,
changes to results because of a results review are rare.
Note: Candidates who pass the exam will also receive a digital copy of
their certificate of achievement.

Results review requests are available for a $50 fee. A link
to the request form will be made available to candidates
Retaking the Test
who do not pass the exam each testing window. The link Candidates who are unsuccessful on the exam may take it
will be located in the portal under the My Resources tab. again during a future exam window. (Testing for the same
Requests will be accepted up to 30 days after distribution exam in the same window is not permitted.) Candidates
of the official exam results. Exam results reviews will be who wish to retest are required to apply as a new
sent approximately 30 days after receipt of the request. candidate, which includes remittance of the full examination
The candidate will then receive a $50 coupon to reduce fee. There is no limit to the number of times a candidate
the required exam rate in the next testing window only. can reapply and test.
Exam Item Challenge

Each exam item is carefully reviewed by a panel of subject Violations and Investigations
matter experts and psychometricians who scrutinize the item If SHRM receives information that an individual has
for technical accuracy, clarity and relevance. However, if an violated the terms of the SHRM Certification Candidate
examinee believes a specific item encountered on a SHRM Agreement or the SHRM Bylaws & Code of Ethics, or
certification exam is incorrect, the examinee may request an engaged in any conduct that may compromise the integrity
evaluation of the item. or validity of SHRM certification, SHRM will investigate
the matter to gather all relevant facts and determine what
An exam item challenge request must be submitted
actions, if any, shall be taken in response.
within five calendar days of the date the examinee took
the exam. Only examinees may challenge test items. If a Upon receiving notice from SHRM that an investigation is
question is found to be flawed, SHRM cannot assume that being conducted, a candidate or certification-holder shall:
the examinee would have answered it correctly if it had
not been flawed; therefore, the exam score will not be 1. Fully cooperate with the investigation;
changed. Instead, SHRM will provide examinees who did 2. Disclose to SHRM or its designee all knowledge that
not pass the exam with a free opportunity to retake the could potentially relate to the investigation;
exam in the next window.
3. Produce all documents, data and materials
requested by SHRM or its designee;
For instructions on how to request an exam item
challenge and to obtain the necessary form, contact 4. Submit to an in-person interview conducted by or on
shrmcertification@shrm.org. behalf of SHRM if requested; and
5. Truthfully and completely answer all questions asked
Exam Appeals by SHRM or its designee.
If a candidate believes that a failing score was received If, following an investigation, SHRM reasonably
because of a scoring error or a scoring impropriety, the concludes that the candidate or certification-holder
candidate may appeal. To obtain information about the has violated the SHRM Certification Candidate
appeals procedure and to access the necessary form, Agreement or the SHRM Bylaws & Code of Ethics,
contact shrmcertification@shrm.org. SHRM reserves the right to pursue any of the listed
sanctions. In addition, a candidate’s or certification-
holder’s refusal to cooperate with an investigation, or the
presentation of false or misleading information in relation
to the investigation, shall constitute a serious and
material breach of the SHRM Certification Candidate
Agreement and the SHRM Bylaws & Code of Ethics
and shall serve as a separate and independent basis for
SHRM to act against the candidate or certification-holder
as described.

If, following an investigation, it is determined that » Invalidate or cancel an individual’s scores, before
sanctions are appropriate, SHRM may: or after the scores are reported, without a refund;
» Issue a report of the factual findings of the

» Revoke, suspend, or decline to grant eligibility
for any SHRM certification;
investigation to legitimately interested parties,
including but not limited to the individual’s employer. » Revoke, suspend, or decline to grant any
SHRM certification; and
» Pursue a civil lawsuit against the individual and/
or refer the matter for criminal prosecution » Ban the individual from holding a SHRM
by state and/or federal authorities or any certification or applying to take a SHRM certification
government agency with jurisdiction; exam for a fixed period or permanently.
APPEALS OF INVESTIGATION DISPUTES

After a candidate or certification-holder receives a written notice of violation and sanctions to
be imposed by SHRM as a result of an investigation, the candidate or certification-holder may
appeal the decision. The candidate or certification-holder is required to file a written request
for appeal with SHRM, along with a statement describing the grounds for the appeal, why the
appeal should be granted and all supporting evidence, within 30 calendar days of receipt of
the notice of violation and applicable sanctions from SHRM. Appeal requests submitted after
the referenced 30-day period will not be considered.
If SHRM staff determines that a written request for not address any failures to pass a SHRM certification
appeal is filed in a timely manner, SHRM staff shall exam, nor will it include any challenges to individual
evaluate the appeal and decide whether the notice of examination questions, answers or failing scores. The
violation and sanctions were issued in good faith, in only issue to be decided is whether SHRM acted in
no more than 30 days from the time SHRM received good faith in rendering the decision challenged by the
the appeal. If SHRM staff determine that the notice of candidate or certification-holder. A ruling on the issue
violation and sanctions to be imposed were issued will be decided within 30 calendar days of receiving the
in good faith, the appeal and related information appeal from SHRM staff. The decision rendered is final
submitted by the candidate or certification-holder will and binding as to all matters related to the appeal.
be submitted for review. The appeals review shall

EARNING THE CERTIFICATION
Candidates who pass the exam will receive a digital copy of a certificate of achievement with
their exam results as shown on the Candidate Score and Feedback Report. They will also
be provided with the opportunity to order a framed certificate and other collateral pieces
through SHRM’s third-party awards provider.
Professionals who have met the certification standards The following formats are approved by SHRM:
defined by SHRM and who maintain their certification
through the recertification process are authorized to use
» SHRM-CP.
the SHRM-CP or SHRM-SCP certification designations. » SHRM-SCP.
» SHRM Certified Professional.
Certification-holders may include their certification on
business cards, in resumes, on personal webpages (e.g., » SHRM Senior Certified Professional.
LinkedIn or Facebook), in bylines for articles or blog
posts, and in email signatures. Online Certified Directory
The names of all professionals holding the SHRM-CP
Certification-holders should protect the integrity of
and SHRM-SCP certifications are automatically listed
their SHRM certification by adhering to the following
in SHRM’s Online Certified Directory, searchable by
guidance:
first name, last name, and country. The Online Certified
» New certification-holders may use the Directory facilitates verification of one’s certification by
certification designation letters right away. employers, clients and vendors.
» When using the certification with their name,
certification-holders must place the SHRM Digital Badge
certification designation immediately after their
SHRM-CP and SHRM-SCP digital badges allow SHRM
name or post-graduate degree (e.g., Ph.D.).
certification holders to showcase their certification
» Certification-holders may use their certification in accomplishment publicly or privately on a variety of
promotional text (e.g., “Jane Smith has satisfied platforms. Information on how to access and display
the requirements for SHRM-CP certification
the SHRM certification digital badge is sent via email
as prescribed by SHRM and is now a SHRM-
to those who achieve the certification following the
CP certified human resource professional.”).
release of their official results.
» Always use all capital letters (SHRM-CP, SHRM-SCP).
» Never use periods between the letters. SHRM-certified professionals are encouraged to share
their digital badge on social networking sites such as
» Do not abbreviate the certification (e.g., CP or SCP). LinkedIn and Facebook. The digital badge can also be
» If the certification has expired, immediately added to resumes and email signatures. Once shared,
discontinue using the designation. the badge can be clicked, revealing metadata that
validates the certification-holders’s achievement for
employers, peers, clients and customers.
SHRM CERTIFICATION HANDBOOK | ACHIEVE CERTIFICATION | 23

MAINTAINING YOUR CERTIFICATION
SHRM-CP and SHRM-SCP certification-holders achieve recertification by engaging in
continuing education and ongoing learning and professional development activities related
to the behavioral competencies and HR functional areas identified in the SHRM BASK.
To recertify and maintain their SHRM-CP or SHRM-SCP, certification-holders must earn 60
professional development credits (PDCs) over a three-year period or retake the
certification exam.
SHRM has addressed the needs of HR professionals by creating three avenues by which SHRM-CP and SHRM-
SCP certification-holders can earn recertification credits: Advance Your Education, Advance Your Organization and
Advance Your Profession.
PDC CATEGORY DESCRIPTION/EXAMPLES PDC MAXIMUM

(per recertification period)
Instructor-led or self-paced continuing education activities, such as:

• Conferences
• Seminars/Workshops
• College/University courses
• Virtual learning
Advance Your Education • Chapter programs No maximum
• E-learning
• Videoconferences
• Webcasts
• SHRM-approved books and e-books
Supervisor-endorsed work projects that:

Advance Your Organization • M eet or support organizational goals and demonstrate or advance 30 PDCs
your capabilities in one or more of the HR competencies
Thought leadership and volunteer activities that contribute to the

development of the HR profession and the community, such as:
Advance Your Profession • Professional membership • Speaking at conferences 30 PDCs
• Volunteer leadership roles • Research, writing, and publishing
Note: Recertifying certification-holders may be eligible for an extension in the event of a documented medical condition that constitutes a
qualifying disability under the Americans with Disabilities Act (ADA). If you believe you qualify for an extension, please contact us at
shrmcertification@shrm.org. Note: requirements may differ for recertifying certificationl-holders outside of the U.S.
For additional details about recertification,

download the SHRM Certification Program
Recertification Requirements Handbook at
NEW COVER
WILL GO HERE
shrm.org/certification/
recertificationhandbook.
SHRM CERTIFICATION HANDBOOK | RECERTIFY | 24

APPENDIX A
Sample Candidate Score and Feedback Report
Date: 10 May 2024
SHRM CERTIFICATION HANDBOOK | APPENDIX | 25

APPENDIX B
Regional Testing Contact Centers
Candidates who have received their Authorization to Test (ATT) letter may schedule their exam appointment online at
prometric.com/shrm or by calling their local Prometric Regional Testing Contact Center.
LOCATION HOURS & TIME ZONE PRIMARY PHONE NUMBER
North America Mon-Fri 8:00 a.m.-8:00 p.m. ET +1.888.736.0134
Australia Mon-Fri 8:30-19:00 GMT +10:00 +603.76283333
China Mon-Fri 8:30-19:00 GMT +10:00 +86.10.62799911
Hong Kong Mon-Fri 8:30-19:00 GMT +10:00 +603.76283333
India Mon-Fri 8:30-19:00 GMT +10:00 +91.124.4147700
Indonesia Mon-Fri 8:30-19:00 GMT +10:00 +603.76283333
Japan Mon-Fri 8:30-19:00 GMT +10:00 +0120.347737
Korea Mon-Fri 8:30-19:00 GMT +10:00 +1566.0990
Malaysia Mon-Fri 8:30-19:00 GMT +10:00 +603.76283333
New Zealand Mon-Fri 8:30-19:00 GMT +10:00 +603.76283333
Philippines Mon-Fri 8:30-19:00 GMT +10:00 +603.76283333
Singapore Mon-Fri 8:30-19:00 GMT +10:00 +603.76283333
Taiwan Mon-Fri 8:30-19:00 GMT +10:00 +603.76283333
Thailand Mon-Fri 8:30-19:00 GMT +10:00 +603.76283333
Europe Mon-Fri 8:30-19:00 GMT +10:00 +31.320.239540
Middle East Sun-Thur 8:00-17:00 GMT +2:00 +31.320.239.530
North Africa Mon-Fri 8:30-19:00 GMT +10:00 +31.320.239.530
Sub-Sahara Africa Mon-Fri 8:30-19:00 GMT +10:00 +31.320.239.59
Other Countries/Locations Mon-Fri 8:30-19:00 GMT +10:00 +603.76283333

APPENDIX C
Legal Restrictions and Processes for OFAC Sanction Countries
SHRM must comply with international trade sanctions imposed by the U.S. government (Office of Foreign Assets
Control, or OFAC). These sanctions prohibit SHRM from providing certain products and services—including exam
administration and recertification services—to individuals or organizations located in designated countries or to
individuals or organizations that are designated on a U.S. government-maintained list. For this reason, the following
individuals will not be able to take the SHRM certification exams or be eligible for recertification:
1. Individuals who are on any such list or who work for a company that is on such a list maintained by the U.S.
government, or
2. Individuals who themselves are affiliated with, or are employed by organizations that are affiliated with,
governments of those countries that are subject to sanctions, or
3. Individuals who are residents of or are ordinarily residents of countries where U.S. sanctions prohibit SHRM
from providing these services.
Individuals from countries on the list located online may be subject to additional screening and, in some cases, may
not be allowed to sit for the exam or to recertify. The list of countries changes regularly. Check the online listing before
applying to take a SHRM certification exam.

SHRM creates better workplaces where
employers and employees thrive together.
As the voice of all things work, workers and
the workplace, SHRM is the foremost expert,
convener and thought leader on issues
impacting today’s evolving workplaces.
With 325,000+ HR and business executive
members in 165 countries, SHRM impacts
the lives of more than 235 million workers
and families globally. Visit us at shrm.org.
Revised: January 2024.

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SHRM SHRM-CP®

DECIDE TO CERTIFY TESTING

HOW TO USE THIS HANDBOOK

SHRM CERTIFICATION HANDBOOK | INTRODUCTION |2

SHRM CERTIFICATION HANDBOOK | INTRODUCTION |3

Apply & Achieve

SHRM CERTIFICATION HANDBOOK | INTRODUCTION |4

SHRM Certified Professional (SHRM-CP)

SHRM Senior Certified Professional (SHRM-SCP)

SHRM CERTIFICATION HANDBOOK | DECIDE TO CERTIFY |5

» 1. Actual HR/HR-related work performed.

» 2. The breadth and depth of their HR knowledge and experience.

2024 Testing Schedule

EXAM WINDOWS EARLY BIRD STANDARD TESTING

First Test Window Jan. 3 - March 17 March 18 - April 8 May 1 - July 15

SHRM CERTIFICATION HANDBOOK | DECIDE TO CERTIFY |6

Early-Bird Rate $335 USD $435 USD » Nontransferable.

Note: Checks and money orders take up to 2-3 weeks to process.

SHRM CERTIFICATION HANDBOOK | DECIDE TO CERTIFY |7

1 Go to shrm.org/certification and select the APPLY button.

6 Complete and submit paperwork for testing accommodations if applicable.

Sign the affirmation statement agreeing to abide by the following:

SHRM CERTIFICATION HANDBOOK | APPLY FOR AND SCHEDULE THE EXAM |8

SHRM CERTIFICATION HANDBOOK | APPLY FOR AND SCHEDULE THE EXAM |9

SHRM CERTIFICATION HANDBOOK | APPLY FOR AND SCHEDULE THE EXAM | 10

for Testing at prometric.com/permissible-items.

SHRM is fully committed to providing reasonable Eligibility Verification

SHRM CERTIFICATION HANDBOOK | APPLY FOR AND SCHEDULE THE EXAM | 11

SHRM CERTIFICATION HANDBOOK | APPLY FOR AND SCHEDULE THE EXAM | 12

TIME FRAME RESCHEDULE STIPULATIONS

Requests submitted 30 or more business

Requests submitted five to 29 business

Requests submitted less than five business

» Within the U.S.: Visit prometric.com/shrm or call

SHRM CERTIFICATION HANDBOOK | APPLY FOR AND SCHEDULE THE EXAM | 13

Candidates may request a transfer to the next testing

Exam Appointment Cancellations Candidates who experience medical or personal

ADA or Comparable non-U.S. Guideline Notification: Relevant

SHRM CERTIFICATION HANDBOOK | APPLY FOR AND SCHEDULE THE EXAM | 14

Nonemergency withdrawals occurring No refund.

» Didn't appear for the exam on the scheduled appointment date;

SHRM CERTIFICATION HANDBOOK | APPLY FOR AND SCHEDULE THE EXAM | 15

SHRM CERTIFICATION HANDBOOK | PREPARE FOR THE EXAM | 16

SHRM CERTIFICATION HANDBOOK | PREPARE FOR THE EXAM | 17

Driver’s License Valid employer identification card

Passport Valid credit card with signature

Military ID Valid bank card with photo

Examples of Acceptable Names on Required ID

NAME ON APPLICATION NAME ON ID ADMITTED TO TEST?

Jamie Taylor-Smith Jamie Smith Yes

Nancy Porter Nancy White No

William B. Johnson Bill Johnson No

P. J. Miller Peter J. Miller Yes

Samantha R. Roberts Samantha Rose Roberts Yes

SHRM CERTIFICATION HANDBOOK | TESTING | 18

SHRM CERTIFICATION HANDBOOK | TESTING | 19

Candidates will receive a Candidate Score and

SHRM CERTIFICATION HANDBOOK | TESTING | 20

Exam Item Challenge