The document provides guidance for candidates on registering an account, logging in, managing identity and membership details, booking exams, making payments, viewing results, and other functions on the CAAS candidate portal. It includes instructions on registering as a new or existing candidate and forming a membership with an organization.
The document provides guidance for candidates on registering an account, logging in, managing identity and membership details, booking exams, making payments, viewing results, and other functions on the CAAS candidate portal. It includes instructions on registering as a new or existing candidate and forming a membership with an organization.
The document provides guidance for candidates on registering an account, logging in, managing identity and membership details, booking exams, making payments, viewing results, and other functions on the CAAS candidate portal. It includes instructions on registering as a new or existing candidate and forming a membership with an organization.
The document provides guidance for candidates on registering an account, logging in, managing identity and membership details, booking exams, making payments, viewing results, and other functions on the CAAS candidate portal. It includes instructions on registering as a new or existing candidate and forming a membership with an organization.
Uncontrolled when Printed Page 2 of 25 CAAS Candidate Guide
1 Introduction: CAAS provides e-Services for Aircraft Maintenance Engineer (AME) and Flight Crew (FC) examinations.
Candidates may access this website to register for examination(s): https://tasman-
caas-candidate.aspeqexams.com/
2 Registering Your Account:
You will need to register an account before you can use the e-Services for CAAS examinations.
2.1 Existing Candidates (Already Registered):
If you are already a registered candidate and have a CBE prefix as a username, you will be prompted to update your username upon logging in.
You will need to enter your CAPELS PID number to proceed. Once this has been updated, your new username will be your CAPELS PID number.
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Uncontrolled when Printed Page 3 of 25 You will notice that your CBE number will still be showing on screen.
You will need to log out and then log back in for your CAPELS PID number to register on screen.
If you have already sat exams previously, your exam history will be imported upon registration. Your account will only be auto-validated if the history import is successful.
If there is an issue with your history import, a notification will be automatically
sent to the CAAS Administrator, alerting CAAS to resolve this issue. This process
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Uncontrolled when Printed Page 4 of 25 may take up to 2 working days. You can log in once your registration is completed but you will not be able to book any exams until your history import has been finalised.
2.2 New Candidates:
To register a new account, click on the home page of the Candidate Portal, as shown below.
You will need to register with your CAPELS PID number. Your PID number, date of birth and identity must be the same as your CAPELS details to ensure that the registration is accepted.
As part of your registration, you may indicate your organisation. Please note that by doing so, a request is automatically sent to the selected organisation to request for membership. Upon approval of the membership by the organisation, the organisation will be able to do the following:
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Uncontrolled when Printed Page 5 of 25 a) Book examinations and make payment on your behalf;
b) Reserve an exam slot for you; and
c) View your exam results including past results.
If you do not wish to form the membership with the organisation, please leave this section blank and click on to continue your registration.
If you have not sat any exams before, you will see the screen below. Click “Submit” to proceed.
Your account is auto-validated. You can log in once your registration is
completed and will be able to book an exam.
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Uncontrolled when Printed Page 6 of 25 3 Logging Into Your Account: You may only use your own account for accessing the e-Services for CAAS AME and FC Examinations.
You will be able to access the e-Services by clicking on the Candidate Portal, as shown below.
This will lead you to the login page where you will be asked to provide your username (CAPELS PID number) and password.
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Uncontrolled when Printed Page 7 of 25 You can then click "Log In" at the bottom of the page. Once logged in, you will be able to access a variety of pages using the menus at the top of the page.
4 Changing Identity Details:
You can change your account details by clicking your name at the top of the page when logged in, and then clicking "My Profile". Please note that you can only edit your existing identity or add a new identity on this page.
To edit your identity details, click on the “Identities” tab as shown below.
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Uncontrolled when Printed Page 8 of 25 Use the 'expand arrow' to open or close a section that you wish to view or edit.
If you wish to add a new identity, click on “Create New Identity” box. Another box will appear for you to add your new identity type.
5 Changing Password: You can change your password by clicking your name at the top of the page when logged in, and then clicking "My Profile".
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Uncontrolled when Printed Page 9 of 25 In the Profile page, click on "Change Password". You will be asked to enter your new password. Once you have confirmed your new password, click "Save".
6 Forgot Your Password:
If you have forgotten your password, please contact CAAS to reset your password. You will not be able to change the password yourself.
7 Managing Membership: A membership may be formed between you and an organisation. You can manage your memberships between you and your training provider by clicking your name at the top of the page when logged in, and then clicking "My Memberships".
Forming a membership allows the organisation to:
a) make bookings and payment on your behalf;
b) reserve an exam slot for you; and
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Uncontrolled when Printed Page 10 of 25 c) view your exam results including past results.
The request for membership can be made either by you or the organisation. If the request is made by the organisation, you will receive a notification to approve the request to accept or reject the membership.
The membership is formed only after the request has been accepted. You can view the status of a requested membership as indicated under ‘State’ as shown below. The membership will expire after 2 years.
Please note that only one membership may be formed or requested with an organisation. To change membership, you have to first cancel the existing membership in order to request a new membership with another organisation.
7.1 New Membership:
New memberships must be requested during account registration. Your training organisation will then need to approve the new membership. All new membership will need to be approved by the training provider before it will come into effect.
Note: You can only have one membership with a training provider at any one time.
The ‘State’ will change to approved when validated by the training provider.
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Uncontrolled when Printed Page 11 of 25 7.2 Cancel Existing Membership: You can cancel your membership with the current training provider by clicking on the three dots on the applicable row. Then click on “Cancel Membership”.
7.3 Apply for New Membership:
Once you have cancelled your membership with a training provider, you can then apply to be a member of another training organisation.
Click on “Request Membership”.
Select the applicable training organisation from the dropdown list and click “Request Membership”.
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Uncontrolled when Printed Page 12 of 25 8 Booking An Exam: You can make an examination booking by clicking "Bookings" at the top of the page when logged in.
Click "Book Exam" from the dropdown box.
You will need to select the specialisation, licence type and exam subject which you intend to book. Click "Next" to continue.
Please note that you will not be able to book an examination subject if you have exceeded the maximum number of attempts within a period of time as stipulated in the Singapore Air Safety Publication (SASP) Part 1 or SASP Part 2 or Singapore Airworthiness Requirements (SAR) Part 66, as the case may be.
Select the venue for your examination sitting by clicking on each box to expand and view the dropdown selection. Click "Next" to continue.
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Uncontrolled when Printed Page 13 of 25 A calendar will then appear showing the available sessions for the selected exam and venue.
You can book a session by clicking one of the times shown and then clicking "Confirm", which will appear once a session has been selected.
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Uncontrolled when Printed Page 14 of 25 To proceed with payment, click "Add to Cart".
You will then have 10 minutes to complete your order, during which time other products and services can be added to the shopping cart. To add other products and services, click on "Continue Shopping". At any time, you can view the contents of your shopping cart and finalise the order by clicking on "View Cart".
To manually clear the shopping cart, click "View Cart" and then click "Remove" on the item you wish to remove.
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Uncontrolled when Printed Page 15 of 25 You can also click on "My Cart" at the top of the page to finalise or edit your purchases.
You can extend the time limit if you wish to do so. This will restart the timer for another 10 minutes.
Abandoned orders (such as where you exit before completing your purchase) will be cleared after the time limit. If your time limit is exceeded, the system will clear the cart and allow you to start again.
9 Printing Booking Confirmation:
You will be prompted to print the booking confirmation upon completion of payment during the booking process. Click on “Download Booking Confirmation” to download the booking confirmation.
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Uncontrolled when Printed Page 16 of 25 You can also download and print the booking confirmation at a later date. To do this, click on "Bookings" and then "View Bookings". You need to be logged into Aspeq online booking site to do this.
Click on the three dots next to the applicable booking and click on "Download Booking Confirmation".
10 Transferring or Cancelling Your Exam Booking:
You can transfer or cancel an existing booking by clicking "Bookings" at the top of the page when logged in, and then clicking "View Bookings".
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Uncontrolled when Printed Page 17 of 25 To transfer your booking (changing the date, time or venue of your exam), click on the three dots next to the applicable booking, and click "Transfer Booking". If transferring your booking, you will be led through the booking and order confirmation process as when booking an exam.
To cancel the booking, click on the three dots next to the applicable booking, and click "Cancel Booking". If neither icon appears, then you are not permitted to transfer or cancel the corresponding booking. Please note that no transfer or cancellation may be carried out within 9 days of the existing session start time. There is also a fee charged for transfers and cancellations which can be found in the Twelfth Schedule of the Air Navigation Order.
11 How To Make Payment Using Account Credit:
When booking an exam, you will need to select "Account Credit" as your method of payment. If your account does not have enough credit to pay for a booking, you will be prompted to pay the balance via credit card.
The screen will display the 'available funds'. Select "Pay Now" to complete the transaction. If you need to top up the payment, you will be automatically taken
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Uncontrolled when Printed Page 18 of 25 to the eNETS page to complete payment by credit card. eNETS will only show the amount of the balance to be paid.
12 Printing Results: To access your results, click on "Results" at the top of the page when logged in.
Then click on the three dots next to the applicable result and click "Download Transcript" if you wish to print the result. Alternatively, you can click on "View Details" to download the result transcript.
13 Notifications/Alerts: From time to time, Aspeq will broadcast a message or alert that may be relevant to you. You do not have to be logged in to view the notifications or alerts. Any critical or important notifications or alerts will show on screen and you can dismiss the notifications or alerts once you have read it.
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Uncontrolled when Printed Page 19 of 25 Other notifications or alerts can be viewed by clicking the bell icon at the top of the screen.
14 Checking Messages: Messages are automatically sent to notify you of any significant activity regarding your account and bookings. Periodically messages will also be sent by Aspeq Customer Services staff to inform you of any necessary changes to bookings or scheduling. You can check your messages by logging in and clicking "My Messages" at the top of the page when logged in.
The page below will then appear. Note that the number in brackets indicates the number of unread messages.
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Uncontrolled when Printed Page 20 of 25 Unread messages will appear in bold. Messages can be read by clicking on the applicable message.
15 Viewing Your Transaction Records:
You can view an invoice or receipt by clicking your name at the top of the page when logged in, and then click "My Orders".
Next to the applicable transaction, click on the three dots and then click "View Details".
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Uncontrolled when Printed Page 21 of 25 You will then be able to view your transaction history as shown below.
16 Credit Notes for Exam Cancellations:
If you have cancelled your exam, you will be issued with a credit note. To view your credit note, click your name at the top of the page when logged in, and then click "My Orders".
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Uncontrolled when Printed Page 22 of 25 Next to the applicable transaction, click on the three dots and then click "View Details".
You will be able to view the details of your credit note.
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Uncontrolled when Printed Page 23 of 25 17 How To Tell The Difference In Payment Method: The example below that shows booking that was paid by drawing down credit (“available funds”).
The example below that shows booking that was paid by credit card.
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Uncontrolled when Printed Page 24 of 25 18 Additional Information: If you have further enquiries, you can contact us at:
