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BUSINESS ENGLISH · BUSINESS ISSUES · INTERMEDIATE (B1-B2)

INTRODUCTIONS

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1 Warm up

In pairs, discuss the following questions.

1. Do you often have to meet people in your job? Why/why not?

2. What do you say to people in your first language when you meet them for the first time?
3. What phrases do you know that are useful in this situation in English?

2 Making introductions

Part A: Put the following phrases in the correct order.

1. you / pleased / very / to / I’m / meet

2. working / long / you / been / have / how / for...?

3. meet / I’d / to / like / you

4. introduce / I / myself / can / name / is... / my

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5. first / this / to...? / your / trip / is

6. say / just / I / want / I’m ... / to / ’Hello’.

7. the / in / I / work /... industry

8. interesting / how / oh!

9. with... / mainly / work / I

10. introduce / to... / like / I’d / to / you

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Now write the phrases in the correct section of the following table.

Part B: In groups of three, practice introducing yourselves and each other using the phrases from the
box. Use your real name and your real job.

Part C: Read the following conversation. Write phrases from the table in the correct place in the gaps
in the conversation.

Petra: Hi Cecelia, how are you?

Cecelia: Hi Petra, I was hoping I would see you. How are you?
1
Petra: I’m great, thanks. Juan.
2
Cecelia: Hello, Juan. .
3
Juan: too.

Petra: Juan is one of our customers from Spain.

4
Cecelia: Oh, that’s great. Edinburgh?

Juan: I’ve been to Scotland before, but last time I was in Glasgow. It’s very beautiful here.
5
this company?
6
Cecelia: Around seven years now. Petra, but I do a lot of work
in the marketing department too.
7
Juan: . You must be very busy!

Cecelia: Yes, but I really enjoy it.

8
Mark: Sorry to interrupt. Mark. I will be with Juan tomorrow
when we go to the factory.
Juan: I’m very pleased to meet you.

Now practice the dialogue in groups of four.

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3 Making small talk

A good way to get to know someone you’ve just met is to make small talk. Match the following
questions and answers.

1. Is this your first trip to New Zealand?

2. How long have you been working for Roth Industries?

3. How was your trip?

4. Have you been living in Singapore for long?

5. So, what do you do when you’re not working?

6. The weather has been interesting lately, hasn’t it?

7. Do you know any good places to eat around here?

8. Have you been to any other countries on business?

a. I do a lot of running. I’m actually in training for an ultramarathon next year.

b. Only about a year or so. I’m still learning the ropes really.

c. No. I came here with my family on vacation a long time ago. I see there’s been a lot of expansion
in Auckland since then, but it’s still a really beautiful place.

d. Yeah, if you can handle spicy food, there’s a Mexican place that does the best chili I’ve tasted
outside of Mexico.

e. Yes, it’s been very unpredictable. But I read that there’s going to be a heatwave next week.

f. It was quite busy on the plane and I nearly missed my connection in San Francisco. But otherwise,
I didn’t have any real difficulties.

g. I’ve lived here for most of my life, although I did spend a couple of years living and working in
Jakarta, but I found the work quite monotonous.

h. I have a lot of clients in Brussels, so I’ve been there several times. They took me on an outing to
Bruges one time which is gorgeous. I really want to go back there.

Now in pairs, discuss the following questions. Check the meaning of the phrases you are not familiar
with.

1. If you think your job is monotonous, how do you feel about it?
2. What’s the difference between a trip and an outing?
3. If the weather is unpredictable, what is it like?
4. If you’re in an airport, what is a connection?
5. What are you doing if you are learning the ropes?

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4 Follow-up questions: Part A

A good way to get people talking is to ask them questions about themselves. You can start with small
talk questions and then get them to give more information with follow-up questions.

Part A: Write some follow-up questions for the following answers to find out more information.

1. No. I came here with my family on vacation a long time ago. I see there’s been a lot of expansion
in Auckland since then, but it’s still a really beautiful place.

2. Only about a year or so. I’m still learning the ropes really.

3. It was quite busy on the plane and I nearly missed my connection in San Francisco. But otherwise,
I didn’t have any real difficulties.

4. I’ve lived here for most of my life, although I did spend a couple of years living and working in
Jakarta, but I found the work quite monotonous.

5. I do a lot of running. I’m actually in training for an ultramarathon next year.

6. Yes, it’s been very unpredictable. But I read that there’s going to be a heatwave next week.

7. Yeah, if you can handle spicy food, there’s a Mexican place that does the best chili I’ve tasted
outside of Mexico.

8. I have a lot of clients in Brussels, so I’ve been there several times. They took me on an outing to
Bruges one time which is gorgeous. I really want to go back there.

Part B: Now listen to the following conversations. Did they use any of your follow-up questions?
Audio 1

Audio 2

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5 Listening comprehension

Read the following statements and decide if they are True (T) or False (F).

1. In Conversation 1, the man spent a lot of time outdoors on his family vacation.

2. In Conversation 2, the woman found her previous job more difficult.

Audio 5
3. In Conversation 3, the man didn’t enjoy Singapore Airport.

4. In Conversation 4, the woman had a good social life in Jakarta.

5. In Conversation 5, the man started training for the ultramarathon about a year ago.

6 Follow-up questions: Part B

Now write follow-up questions and answers for the rest of the conversations.

Conversation 1

Speaker A: The weather has been interesting lately, hasn’t it?

Speaker B: Yes, it’s been very unpredictable. But I read that there’s going to be a heatwave
next week.

....................................................................................................

....................................................................................................

....................................................................................................

....................................................................................................

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Conversation 2

Speaker A: Do you know any good places to eat around here?

Speaker B: Yeah, if you can handle spicy food, there’s a Mexican place that does the best chili
I’ve tasted outside of Mexico.

....................................................................................................

....................................................................................................

....................................................................................................

....................................................................................................

Conversation 3

Speaker A: Have you been to any other countries on business?

Speaker B: I have a lot of clients in Brussels, so I’ve been there several times. They took me
on an outing to Bruges one time which is gorgeous. I really want to go back there.

....................................................................................................

....................................................................................................

....................................................................................................

....................................................................................................

Now in pairs, practice the conversations.

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7 Extended activity/Homework

Write your own dialogue with people meeting for the first time.

Include the following:

• One person introducing someone

• Small talk questions
• Follow-up questions

Use the phrases and vocabulary from the lesson to help you.

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Transcripts

4. Follow-up questions: Part A

Narrator: Conversation 1

Speaker A: Is this your first trip to New Zealand?

Speaker B: No. I came here with my family on vacation a long time ago. I see there’s been a lot of
expansion in Auckland since then, but it’s still a really beautiful place.

Speaker A: What did you see when you were with your family?

Speaker B: We went on a road trip down the North Island from Auckland to Wellington. It was
wonderful. We spent a lot of time camping and on the beach.

Dialogue: 2

Speaker A: How long have you been working for Roth Industries?

Speaker B: Only about a year or so. I’m still learning the ropes really.

Speaker A: What did you do before this?

Speaker B: I worked in sales for a software company for about seven years. It was really interesting,
but I find this job more interesting and more of a challenge.

Narrator: Conversation 3

Speaker A: How was your trip?

Speaker B: It was really busy on the plane and I nearly missed my connection in San Francisco. But
otherwise, I didn’t have any real difficulties.

Speaker A: Have you had problems with a flight before?

Speaker B: Oh yeah. Once I was stuck in the airport in Singapore for almost a whole day because
there were problems with the flight. But it’s a fantastic airport and there’s so much to do
that it was actually a really good time.

Dialogue: 4

Speaker A: Have you been living in Singapore for long?

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Speaker B: I’ve lived here for most of my life, although I did spend a couple of years living and
working in Jakarta, but I found the work quite monotonous.

Speaker A: What was it like living in Jakarta?

Speaker B: Life was actually quite fun. There were lots of places to go and eat and a lot of people
my age. I just didn’t enjoy my job very much.

Dialogue: 5

Speaker A: So, what do you do when you’re not working?

Speaker B: I do a lot of running. I’m actually in training for an ultramarathon next year.

Speaker A: How long have you been training for the ultramarathon?

Speaker B: I did a marathon just over a year ago and really enjoyed it. About two months later, I read
about ultramarathons and decided to see if I could push myself to go further.

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Key

1. Warm up

5 mins.
This introduces students to the topic and allows them to swap ways of greeting each other in their first language
for multilingual classes. You may want to bring question 3 back to the class and see if you can collectively come
up with a list of phrases that might be useful later.

2. Making introductions

15 mins.
Part A
This introduces some useful phrases to the students before categorizing them and using them to practice introductions.
Part C places them into a structure which can then be used as the basis of practice by students.

1. I’m very pleased to meet you. 2. How long have you been working for ...?
3. I’d like you to meet ... 4. Can I introduce myself? My name is ...
5. Is this your first trip to ...? 6. I just want to say ‘Hello’. I’m ...
7. I work in the ... industry. 8. Oh! How interesting!
9. I mainly work with ... 10. I’d like to introduce you to ...

Answers to the table:

Introducing yourself → Can I introduce myself?; My name is ...; I just want to say ‘Hello’.; I’m ...
Introducing someone else →I’d like to introduce you to ...; I’d like you to meet ...
Talking about your job → I mainly work with ...; I work in the ... industry.
Greeting someone → I’m very pleased to meet you.
Making small talk → Is this your first trip to ...?; How long have you been working for...?
Showing interest → Oh! How interesting!

Part C

1. I’d like to introduce you to/I’d like you to meet

2. I’m very pleased to meet you
3. I’m very pleased to meet you
4. Is this your first trip to
5. How long have you been working for
6. I mainly work with
7. Oh, how interesting
8. I just want to say ‘Hello’. I’m/Can I introduce myself? My name is

3. Making small talk

15 mins.

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This introduces the students to some ideas for making small talk. A lot of people don’t enjoy small talk, but it is
essentially a way of communicating that you are someone that they can talk to and is a natural part of getting to
know someone before the conversation can move on to more interesting topics. Having a set of go-to questions
will help students navigate these situations in future. The questions also introduce students to some vocabulary
which is then the basis of further conversation which is also a function of small talk.

1. → c. 2. → b. 3. → f. 4. → g. 5. → a. 6. → e. 7. → d. 8. → h.

4. Follow-up questions: Part A

10 mins.
You may want students to attempt this in pairs or small groups in order to be able to brainstorm. However, allow
them time individually to think about the questions first. Of course, there is no one answer to this exercise and
students may come up with their own interesting possibilities. Encourage creative thinking. You may want to
use this section as a brief reminder of question structure for lower-level students who are having trouble forming
questions. This section leads into the listening section and gives the students a chance to listen to the audio ahead
of answering comprehension questions.

1. Possible questions: What did you see when you were with your family? How was Auckland different then?
What do you think of Auckland now? Where else have you been to in New Zealand?
2. Possible questions: Where did you work before this? How is it different to your previous job? What do you
enjoy about working here?
3. Possible questions: Have you ever missed a connection before? Have you ever had problems with a flight
before? What is the longest journey you’ve made?
4. Possible questions: What work were you doing in Jakarta? What was it like living in Jakarta? Why was the
work monotonous? What do you like about living here? Were you born here?
5. Possible questions: How long have you been running for? How long have you been training for the
ultramarathon? How far is the ultramarathon race? Where is the ultramarathon taking place?
6. Possible questions: What is the weather usually like here? Is the weather often unpredictable? Have you ever
been in really cold/hot/extreme weather?
7. Possible questions: Do you like really spicy food? Why do you think the chili is so good? How much time have
you spent in Mexico? Where have you been in Mexico?
8. Possible questions: What did you like about Bruges/Brussels? What would you recommend doing in
Bruges/Brussels?

5. Listening comprehension

5 mins.
Ask the students to answer the questions after the first listening section and then listen again to check their
answers.

1. True. "We spent a lot of time camping and on the beach."

2. False. "I find this job more interesting and more of a challenge."
3. False. "But it’s a fantastic airport and there’s so much to do that it was actually a really good time."
4. True. "There were lots of places to go and eat and a lot of people my age."
5. False. "About two months later, I read about ultramarathons and decided to see if I could push myself to go
further." (About ten months)

6. Follow-up questions: Part B

10 mins.

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This gives the students a chance to continue conversations in a structured way by writing their own dialogues.
You may want students to do this in pairs, or to do it individually first and then compare answers.

7. Extended activity/Homework

20 mins+
This gives students a chance to put everything from the lesson together for the first time with a focus on accuracy.
You may want students to do this at home and then practice the dialogues in the next class. Be sure to give
students feedback on their work and give yourself a chance to see their work to spot any errors if you plan to let
them perform them. This will avoid them from modeling incorrect language to the rest of the class.

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