Scribd
Upload
20 views3 pages

Customer Support Ticketing System

Uploaded by

minaluasefa23
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
20 views3 pages

Customer Support Ticketing System

Uploaded by

minaluasefa23
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
You are on page 1/ 3

Title : Customer support service ticketing system interface

Group members:
1,Minalu Asefa..........................1204846
2, Tigistu Beyene......................1203517
3, Betlihem petros...................1205684

Designing a customer support ticketing service interface with accessibility is crucial to ensure that
all users, regardless of their abilities, can effectively interact with the system. Here are some
guidelines and best practices for creating an accessible and user-friendly ticketing system
interface:

Clear and Consistent Layout:


Use a clean and straightforward layout with consistent navigation elements. Group related
functions together logically.
Ensure that buttons, links, and other interactive elements have descriptive labels.
Keyboard Navigation:
Design the interface so that users can navigate using keyboard shortcuts. This is essential for users
who rely on keyboard input or screen readers.
Make sure that all interactive elements (buttons, form fields, etc.) are reachable via the keyboard.
Color Contrast and Fonts:
Use high contrast between text and background colors to improve readability.
Choose fonts that are easy to read and resizable without losing clarity.
Alt Text for Images:
Provide descriptive alternative text (alt text) for images. This helps users with visual impairments
understand the content of images.
Avoid using images for critical information; use text whenever possible.
Semantic HTML:
Use semantic HTML elements (e.g., <button>, <input>, <table>) to structure your interface.
Properly label form fields and provide helpful hints or error messages.
Focus Indicators:
Ensure that focus indicators (such as outlines or highlights) are visible when navigating through
elements using the keyboard.
Users with motor disabilities rely on these indicators to understand their position on the page.
Responsive Design:
Create a responsive design that adapts to different screen sizes and orientations.
Test the interface on various devices, including mobile phones and tablets.
Accessible Forms:
Use proper form markup with <label> elements associated with form controls.
Include placeholders or hints within form fields to guide users.
Error Handling:
Clearly indicate any errors in form submissions.
Provide descriptive error messages and suggestions for correction.
Testing and User Feedback:
Regularly test the interface with assistive technologies such as screen readers.
Involve users with disabilities in usability testing to gather feedback and make improvements.
Remember that accessibility is an ongoing process. Continuously monitor and enhance your
ticketing system interface to ensure that it remains accessible to all users.
*suggest from how i can design accessible user interfaces

Copilot
Designing accessible user interfaces is a vital aspect of creating inclusive digital products. Here
are some suggestions to help you design more accessible interfaces:

Start with an Open Mind:


Approach each project without preconceived notions. Consider the diverse range of users from the
beginning.
Invest in User Research:
Conduct thorough research to understand the needs and preferences of users with disabilities.
Conduct User Testing:
Regularly test your designs with users who have a range of abilities to ensure the interface is
accessible.
Use Adequate Font Sizes:
Set a minimum font size of 16px for body text, and consider 20px to improve readability.
Optimize Text for Readability:
For small text, use uppercase, letter spacing, and a heavier weight to enhance legibility.
Manage Line Length:
Keep line length around 50-60 characters on desktop and 30-40 characters on mobile for optimal
reading comfort.
Ensure Sufficient Contrast:
Provide enough contrast between foreground and background colors, especially for text on images
and buttons.
Avoid Color Reliance:
Do not use color alone to convey information. Add additional identifiers that do not depend on
color perception.
Identify Interactive Elements:
Make sure that buttons and links are easy to identify and use.
Clear and Consistent Navigation:
Provide clear and consistent navigation options throughout the interface.
Label Form Elements Clearly:
Ensure that all form elements include clearly associated labels.
Provide Identifiable Feedback:
Offer easily identifiable feedback for user actions.
Use Headings and Spacin.
Utilize headings and spacing to group related content and guide the user’s attention.
Design for Different Viewports:
Create designs that accommodate various viewport sizes, ensuring usability across all devices.
Include Image and Media Alternatives:
Provide alternative text for images and captions for videos to aid users with visual and hearing
impairments.
Content Control:
Give users control over content that starts automatically, like videos or sound1.
Semantic HTML and ARIA:
Use semantic HTML and ARIA (Accessible Rich Internet Applications) roles to enhance the
accessibility of your interface.
Accessible Engineering and Markup:
Collaborate with developers to ensure that the underlying code supports accessibility features.
These tips are aligned with the Web Content Accessibility Guidelines (WCAG) and can help you
create user interfaces that are inclusive and accessible to a wider audience. Remember,
accessibility is not just a feature—it’s a fundamental aspect of good design that benefits all
users.

You might also like