You Are A Miracle Waiting To Happen

YOU are a
MIRACLE
WAITING
TO HAPPEN
KEN HOUTS
© Copyright 2005 – Ken Houts
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DEDICATION
To my wonderful wife, Cheryl; without her faithfulness,

courage, and loyalty I could not have entered into the destiny
the Lord had for me. Also, to my three children, Joanna,
Andrew, and Beth, who have taught me to love, laugh, and live.
CONTENTS
INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
VALUES OF THE CARE MINISTRY . . . . . . . . . . . . . . . . . . . . . .9
a
CHAPTER 1
This Is Your Day to Become a Miracle! . . . . . . . . . . . . . . . . . .11
CHAPTER 2
You Are a Miracle in God’s Army! . . . . . . . . . . . . . . . . . . . . .19
CHAPTER 3
Visitors Are Miracles Disguised as Needs . . . . . . . . . . . . . . . . .33
CHAPTER 4
How to Be a Miracle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
CHAPTER 5
Relationships Empower You for Miracles . . . . . . . . . . . . . . . . .75
CHAPTER 6
Care Groups, Team Ministry, and You! . . . . . . . . . . . . . . . . . . .97
CHAPTER 7
Experience Miracles Every Sunday . . . . . . . . . . . . . . . . . . . .111
CHAPTER 8
The Power of Pursuit Ministry . . . . . . . . . . . . . . . . . . . . . . . .125
CHAPTER 9
How to Make Disciples From Miracles . . . . . . . . . . . . . . . . . .141
SOME FACTS AND FIGURES . . . . . . . . . . . . . . . . . . . . . . . .155

INTRODUCTION
In 1986 the Lord gave me a six-hour vision revealing

the Care Ministry to me. At the time I was on the staff of a
megachurch of 4,000. It was a vision of the ministry of the
believer meeting the needs of the people whom the Lord was
working with. This ministry empowers the believer to grow
into the ministry of the Spirit, and it equips churches to
experience the harvest growth the Lord has ordained for
them. The Care Ministry has changed the lives of Christians
and churches throughout the world. This book is neither a
theory nor a program, but actual ministry that occurs in
churches every Sunday and in believers’ lives every day. This
is not a church growth program; it is a lifestyle of love that
will empower readers to discover the miracles the Lord has
prepared for them, and to lead scores of hurting people to
the Lord.
Revival is breaking out in America today, and this min-
istry will empower you to release the revival the Lord has for
you. As you read this book, you will learn how to enter the
adventure of the ministry of the Spirit. You are a miracle
waiting to happen because God is waiting to be a miracle
through you. Enjoy this exciting adventure of discovering
the miracle you are!
7
VA L U E S OF THE CARE MINISTRY
1. The Ministry of the Believer

You are a miracle waiting to happen. The Lord is in each
believer to meet the needs of others by the power of the Spirit
and the love of God. The needs of the visitors, unchurched, and
the unsaved cannot be met by church staff. Only by equipping
the saints to do the work of ministry will the Church gather
the harvest.
2. Availability
My availability gives God opportunity to do a miracle through
me. Miracles occur because of the grace and favor of God, and
not man’s natural or spiritual ability. Availability is the step of
faith that gives God the opportunity to do what He wants to
do: meet needs by the power of the Spirit.
3. Need Fulfillment Ministry
Visitors are not visitors; visitors are miracles disguised as needs.
Jesus came to meet the needs of hurting humanity by the
power of the love of God and the Spirit of God. The key to
success is to find a need and fill it, find a hurt and heal it.
4. Relationships
Heartfelt needs are met through relationships. Relationships
empower the Care member to meet the needs of others by first
9
meeting the needs of those ministering. Loving relationships
strengthen the Care member to meet needs and love bonds the
visitor to the church.
5. Training
Training produces competence, competence produces confi-
dence, and confidence produces success. Christians need more than
the nurture of the Word to be effective ministers. Ministry
skills training will equip the believer for effective need fulfill-
ment ministry.
6. Team Ministry
Team Ministry produces multiplication by the power of the unity
of the Spirit. Individual effort will not accomplish the purpose of
the Church. Team ministry releases the synergy of the Spirit by
employing the gifts, strengths, and skills of each individual to
become one on the Team. Interdependence on the Care Team
releases each person to achieve the greatest effectiveness.
7. Discipleship
The goal of the Care Ministry is a disciple of Jesus Christ. The
difference between a disciple and a decision is simply that a
decision is invisible and a disciple is in church. A disciple is one
who is initiated into the Kingdom of God, integrated into the
relationships and ministry of the Church, and owns the vision
and values of the local church.
8. Vision
Vision produces faith, faith produces passion, and passion pro-
duces commitment. A fresh vision of the ministry of the believer,
of the harvest, and of the relationships in the local church will
empower the Christian to experience the ministry the Lord has
for them.
10
Chapter 1
a
THIS IS YOUR DAY
TO BECOME A MIRACLE!
Dorothy was excited and scared the first Sunday morn-

ing she ministered with her “Care Team.” She told me, “Ken,
I’m here, but I don’t know what to do or say, and I’m
scared!” I remembered passing a woman sitting alone in a
row of 25 empty seats. I was sure she needed someone to
care for her, so I pointed her out and said, “Dorothy, why
don’t you go talk to her?”
“What would I say?” Dorothy whispered. I gave her what
I call “The Three Miracle-Working Questions.” These ques-
tions help believers establish relationships and release God to
do what only God can do: work miracles in the lives of hurting
people. I told her to say, “Hi, my name is Dorothy. What’s your
name?” “How long have you been coming here?” and “Is there
anything I can pray about with you?” Dorothy smiled and said,
“I can do that!”
She went over to the visitor and said, “Hi, my name is
Dorothy. What’s your name?” The lady answered, “My name
is Claudia.” Dorothy smiled and asked, “Well, Claudia, how
long have you been coming here?” Claudia answered, “I’ve
been coming about four weeks.” Then Dorothy improvised
and asked, “Claudia, has anyone talked to you in the four
11
YOU ARE A MIRACLE WAITING TO HAPPEN
weeks you’ve been coming here?” Dorothy was shocked when

Claudia said, “No, no one has talked to me since I started
attending here.”
Claudia was one of the scores of hurting people who were
“falling through the cracks” of this church of 4,000 people. The
local church can be a tremendously lonely place when no one
cares about you. In fact, Claudia had told herself, “If no one
talks to me this Sunday, I’m not coming back.” God had
arranged a divine appointment for her with Dorothy.
Then Dorothy asked the miracle-working question,
“Claudia, is there anything I can pray about with you?” Clau-
dia began to cry, and she told Dorothy, “My husband is insti-
tutionalized with drug dependency—he wants a divorce; and
my son is in satan worship. [Other than that, everything is
fine!]” Claudia had come to church for four weeks with some
big needs and pain, but no one cared until Dorothy asked to
hear the pain.
This was the first time Dorothy had talked to anyone
other than her friends at church, and she had encountered a
real crisis! I had given her three simple questions and walked
away. In that moment of crisis, God began to teach Dorothy a
secret about ministry: divine-human cooperation. She did what
she could do when she stepped out in faith and made herself
available. That released God to do what only God could do—a
miracle! Dorothy took Claudia’s hands and prayed with her,
sharing the pain, the tears, and the power of God with her.
Then she sat with Claudia during the church service. At the
end of the service, Claudia went forward to receive Jesus Christ
as her Lord—with Dorothy at her side!
In the prayer room afterward, Claudia told her new-
found friend, “Dorothy, I would have never gone forward if
you had not loved me before church.” Three months later,
Claudia walked down the aisle with her husband when he
received salvation; and three months after that, I prayed with
12
This is your day to become a miracle!
her son. Claudia represents three miracles that happened

because one woman named Dorothy made herself available to
God. Everyone who wants to “be a miracle” in the lives of
others should declare this confession of faith:
h My availability gives
i
God opportunity to do
a miracle through me.
I don’t want to mislead you—Dorothy’s church was a
“friendly church.” No one ever intended to ignore Claudia.
How about you? Do you have a “friendly” church? Frankly, I
have never been to an unfriendly church because everybody
thinks their church is friendly—just ask them! Most church
leaders and members believe their church is “friendly” because
the slim 10 percent of the visitors who become members usu-
ally tell them how friendly the church was to them. The real
question is: “What about the 90 percent who left your friendly
church and never came back?”
The Pastor’s Nightmare
In the typical “friendly” church, Frank and Sally Visitor
get a warm handshake and a nice seat for the service. After-
ward, four or five people may go up to Frank and Sally and say,
“Hi, how are you doing? Hope to see you next week.” The
attention makes them feel important, so Frank says to Sally on
the way out, “This sure is a friendly church. Let’s go back next
week.” The following week, Frank and Sally Visitor are greeted
with, “Hi, how are you doing? Hope to see you next week.”
Two months later, do you know what they’re getting?
“Hi, how are you doing? Hope to see you next week.” Four
months later, they are still getting the same “friendly” greet-
ing, but one Sunday Frank asks Sally, “Honey, do you know
anyone at church?” She says, “No, but it sure is a friendly
church.” Frank concludes, “Well, if you don’t know anyone
13
and I don’t know anyone, maybe we should go to a church

where we can get to know somebody.” Next week, they are
gone searching for some friends.
If they do come back one last time, the “friendly” church
gives them their best: “Sure is good to see you. Hope to see you
next week.” Then they are gone. Two months later, after one or
two greeters vaguely realize they are gone, they call them names
like “steeple chasers,” “church hoppers,” “cruisamatics,” “church
flakes,” and “uncommitted,” with the epitaph, “Well, I guess
Frank and Sally just didn’t have the capacity to be committed like
we do.” We often blame visitors for not feeling loved, and belittle
the harvest God sends to us. Visitors aren’t the problem—we are!
The Church We Didn’t Join
The relational principle, “You have only one chance to make
a first impression,” has application to visitors. Church growth
studies have found visitors make up their minds in the first 11
minutes if they are not coming back to a church. The way we treat
(or do not treat) visitors often tells them they are not really
important to us and our church. I experienced this firsthand one
time when my family was searching for a church home. I had a
week off from my traveling schedule, so we attended the second
service of a prospective church home because they had a class for
teenagers.
When we walked through the door, no one greeted us or
directed us to the area where the teen class met. When I asked
a woman who was taking names for the nursery where the
teenage class was located, she said, “I don’t know, but I think
it’s down that way.” That information wasn’t particularly help-
ful since there was only one doorway leading from the foyer.
We came upon a mass of people, and I was hoping some-
one would see the lost look on my face and ask us if we
needed some help; but we were being ignored. Now, it is hard
to ignore my family. I’m 6´ 1´´, my son is also 6´ 1´´, one
14
daughter is 5´ 10´´, and another daugther is 5´ 9½´´, and my wife

is not short either. We are a hard family to ignore, but this crowd
of church folks was successfully ignoring my entire family.
As we worked our way through the insensitive crowd of
good church folk ignoring my family, I felt like my family and I
were unimportant to that church. I did not feel like they cared
about my family. They convinced me by their lack of ministry
to my family that they did not care about us becoming part of
their church. Of course, you could ask the question, “Should
you have those feelings just walking down the hall not knowing
where you were going in the crowd?” I do not know what I
should have felt as a visitor and guest at that church, but I can
tell you my actual feelings intensified.
We managed to walk through scores of people, and not
one person said anything to us, even though I was attempting
to make eye contact with someone. On the other side of the
crowd we met Dan, one of my wife’s friends, and the primary
relationship that brought us there. I felt so glad to see him! He
was an elder in the church, and he would certainly know where
the class was located for my children.
I said, “Dan, where’s the class for the teenagers?” He
lamely responded, “I don’t know, but I think it’s down that
way.” He did not offer to help; he just went on his way. I am
sure he had some church business to attend to.
When we finally found the teens’ room, my children
turned their backs to the door and acted like they wouldn’t go
in. As you know, teenagers don’t like to endure new situations
and strangers, and my children did not really want to go into
that room full of strange kids.
I ignored their pleading eyes and said, “Well, go into the
class now. We came here to the second service just for you to
attend the class.” My son, who respects and loves me, said,
“Dad, we don’t want to go into this class.” My two teenage
15
daughters were letting him be the spokesman for their mutiny.

He obviously felt the lack of care the church had given us up to
this point, and he did not want to experience any more.
I said, “I understand, but we came here for you to go to
this class and you are going to this class.” This conversation
lasted for three to four minutes, and during this time teenagers
were entering the room, looking at my children, ignoring them,
and going into the class without saying a word. Every time a
teen walked by without helping me, I got more frustrated.
Finally I said, “Look, get in the class now!” So my teenagers
entered the class with joy and anticipation. I knew they would
really enjoy the class now.
By this time I had a high level of frustration from the con-
tinued absence of ministry to my family. Not surprisingly, no
one said anything to us on the way to the sanctuary. In the
sanctuary, no one said anything to us until the “greet-someone-
next-to-you” segment in the liturgy. Two people talked to us:
our friend the elder, and a single man who had been there for
six months, who didn’t know anyone either. Right then I said
to myself, “I’m not coming back to this church again.”
We had sung one song, and my mind was made up. I can’t
remember anything the pastor said, but it wasn’t good enough
to overcome all the negative communication I had received
since I walked in the door. That church convinced me that nei-
ther I nor my family was important to them. They convinced
me that they did not care about my children needing a Christ-
ian youth group. They convinced me that they were an
unfriendly church. They persuaded me not to come back.
How many churches every week persuade visitors that
they are not important, that no one cares about them, and
that their needs are not the concern of the church? How
many people walked out of the doors of your church last year,
convinced you did not care for them? It is all rooted in atti-
tudes of the heart.
16
Granddad’s Pew
I grew up in a church where my granddad was a deacon,
and he had his “place” in the sanctuary. It was the third pew
back on the left. For more than 40 years, he sat there every time
the doors were open! That pew was conformed to my grand-
daddy’s body shape. One Sunday, some visitors sat in his place.
Boy, was he upset! “They sat in my place,” he complained.
Granddaddy did not enjoy the church service. In fact, it wasn’t
“church” as far as he was concerned because he wasn’t in his
place. My granddaddy was guilty of being a human creature of
habit. Many churches and good church people lose sight of the
“big picture” of the harvest when somebody sits squarely in
the middle of their smaller “comfort” picture. Growth always
brings change! Maybe that is why so many churches seem to
fight success and growth so stubbornly!
How Do You Spell Relief?
When Peter and Mona attended a church in Florida for
the first time, Peter had a headache. He was not looking for-
ward to enduring the church service in pain, and he expected
the usual “visitor experience” consisting of superficial contacts
with church members. Peter and Mona didn’t know it, but they
were about to experience a miracle through the church’s
brand-new “Care Ministry.”
John came to church prepared for an “adventure” in the
Spirit of God—he came prepared to meet needs as a Care min-
ister. He approached Peter and Mona in the foyer before they
were seated. As they talked, John asked, “Is there anything I
can pray about with you?” Peter joked, “Yeah, I’ve got this
headache…”. John believed God would meet that need, so he
asked, “Can I pray for your headache?” When John prayed, the
Lord touched Peter and the headache left.
Peter was so excited about being touched by God in the
church foyer—even before the service began! Peter and Mona
became “second-time attenders” when they came to the Sunday
17
night service. They had found a church that cared! In the first few
minutes of their first visit, they had found a friend who prayed
with them for their needs to be met.
Fast Lane in the Foyer
Most people think you “get to know” other Christians by
talking to other members in the foyer. My dad always went to
church 15 minutes early so he could “fellowship in the foyer”
with Brother Harris. Every Sunday morning and evening, and
Wednesday night, we went to church early to “fellowship in the
foyer.” Brother Houts and Brother Harris always “fellow-
shipped” in the foyer, talking about the Kansas City Royals and
the Kansas City Chiefs. They would go to Sunday school, then
go to the sanctuary for the sermon, and then hurry back to the
foyer to “fellowship” some more. We even went to monthly fel-
lowship dinners and other “fellowship” activities.
The problem is that we never knew Brother Harris had
been laid off, and we never knew about his family struggles or
victories. The fact is that we really didn’t have a relationship
with Brother Harris. Why? You can’t develop relationships in
the foyer.
Only God really knows how many “miracles” walk
through your church doors disguised as needs. We don’t need
to enlarge our professional church staff or add more buildings.
The solution is sitting in the pews! It is time for the Church to
encounter the “Ezekiel experience.” There are millions of
“Dorothys” and “Brother Johns” who long to become a “mira-
cle” in someone’s life! In fact, this is your day to become a miracle!
18
Chapter 2
a
YOU ARE A MIRACLE IN
GOD’S ARMY!
Just before the church service began, Dwight walked up to

a lady he had never met before. He asked her if there was any-
thing he could pray about with her, and she told him that she
was sick. As Dwight began to pray with her, he also sensed that
she was discouraged. He prayed against the discouragement in
the name of Jesus. Tears began to stream down the woman’s
face as she said, “God sent you to me, didn’t He?”
Dwight had a “divine appointment” that morning. There
are divine appointments in your church every time the doors
open because people come to church when they are troubled.
They are looking for someone who will love them, pray with
them, and minister to them.
So I prophesied as He commanded me, and the breath
came into them, and they came to life, and stood on their
feet, an exceedingly great army (Ezekiel 37:10,
emphasis added).
God has purposed that in the last days, He will have an
army of Spirit-filled believers meeting the needs of hurting
people! But don’t you know that every time God has a purpose
19
to accomplish in the earth, He always has a problem to over-

come? Let’s find out what the problem is:
The hand of the Lord was upon me, and He brought me
out by the Spirit of the Lord and set me down in the mid-
dle of the valley; and it was full of bones. And He caused
me to pass among them round about, and behold, there
were very many on the surface of the valley; and lo, they
were very dry (Ezekiel 37:1-2, emphasis added).
Now who do you think those bones were? I minister in
churches all across America, and do you know what I find in
every church? Dry bones! We are the dry bones; good church
folk are the bones. “We are da bones, we are dry, and we are da
problem!” God wants all of us to be living miracles meeting
needs. We don’t want to be dry, but we are!
The “Last Days” Army of God
You are doing everything you know to do to be a good
Christian. You go to church every week (sometimes three times
a week). You pray and read God’s Word, but you are still dry.
Now the “dry bones” are not bad folk at all. In fact, most of the
dry bones I find are really good church folk!
The good news is that every time you have a problem,
God has a promise. God has a promise for every Christian who
feels dry! In fact, God cannot do a miracle in your life unless
you have a problem! He has a miracle in His hand, and He
can’t do a miracle without a need.
And He said to me,“Son of man, can these bones live?”
And I answered,“O Lord God, Thou knowest.” Again He
said to me,“Prophesy over these bones, and say to them,
`O dry bones, hear the word of the Lord.’ Thus says the
Lord God to these bones, `Behold, I will cause breath [of
My Spirit] to enter you that you may come to life’ ”
(Ezekiel 37:3-5).
20
you are a miracle in god’s army!
I have a promise from God for you today! God says, “I

will cause breath [of My Spirit] to enter you that you may
come to life.” God has a fresh move of the Spirit for you! Fresh
anointing comes from a fresh vision. God wants you to have a
fresh vision of your ministry and of yourself. The Care Min-
istry will give you that fresh vision of your ministry and
anointing.
God Needs You!
God has a promise for every dry bone in the Church
today. He wants you to have a fresh move of the Spirit! He’s not
condemning you, and He’s not mad at you for being dry. He
has a promise for you: “Thus says the Lord God to these
bones, `Behold, I will cause breath [of My Spirit] to enter you
that you may come to life’ ” (Ezek. 37:5).
Many Christians have asked me, “Ken, we want God’s
fresh wind of the Spirit to blow over us! What do we do?” They
are saved and go to church regularly, yet they are still dry. Per-
haps the problem is that the move of the Spirit is supposed to
come from doing something other than simply going to church
meetings!
Do you want a fresh anointing from God? All you have to
do is learn how to cooperate with the Lord, and you will be
able to do what He has always wanted to do through you: meet
the needs of others and do miracles through you!
A miracle is when a need meets its solution. A miracle is a
divine appointment, when a person with pain meets a person
with the power of God within! You are a miracle waiting to hap-
pen because you have God inside you, and He is waiting to meet
someone’s needs through you!
The Care Ministry grew out of the vision God gave us to
help “ordinary Christians” step into the extraordinary by
experiencing times of refreshing from the move of the Spirit!
God wants to refresh you and move upon you with a fresh
21
anointing, but you will have to be trained to do the ministry.

You are about to discover how to have a fresh anointing!
Four Symptoms of a Dry Bone
There are four symptoms of “dry bones.” If these symptoms
apply to you, then you’re suffering from spiritual dryness, and it
is time to change. If you are a dry bone, then God is giving you a
choice right now: You can remain “good church folk” and go to
church two or three times a week, or you can become part of the
miracle-working army of God meeting the needs of people in
pain! If you choose to change, then pray this prayer aloud:
God,You want me to have a fresh move of the Spirit. I
don’t want to be a dry bone. I want to be in the army of
God. If these symptoms apply to my life, I’m going to
change.
Number One: You are spiritually stagnant if your Christian
walk hasn’t changed much. You just haven’t grown much. You
don’t sense the flow of the Spirit like you used to, and your
prayers don’t seem that effective. You don’t get much out of
God’s Word anymore. You sense there is more to your Christ-
ian life, but you don’t know what it is.
There is an analogy of this condition in the two seas of
Israel: the Dead Sea and the Sea of Galilee. I was in Israel a
few years ago and stopped at the Dead Sea. When we walked
around the bus, it hit us. It stunk. Do you know why it stunk?
It was dead. It was dead all around the sea, and dead in the
sea—it was dead. People got out of the bus and got all excited
about seeing something dead. “Oh, look! The Dead Sea!” they
cried. I said, “Yeah, it’s dead all right. I want to see something
that’s alive!”
We got back into the bus and drove up to Tiberias, on the
Sea of Galilee. It is one of the most beautiful places you could
ever see. The Sea of Galilee is alive—it has life all around it.
Thousands of people are fed from the life within the Sea of
22
Galilee. There is only one difference between the Sea of Galilee and
the Dead Sea. The Sea of Galilee has both an inlet and an out-
let, but the Dead Sea has only an inlet.
The Dead Sea is just like a lot of us good church folks. You
come to church after an awfully hard week. In fact, it has been
such a hard week that you think the devil himself has come out
of hell to torment you. You drag into church thinking, “I hope
the choir has a good song today. I hope the pastor has a good
word today—boy, do I need it.”
Sure enough, the worship is great, and it blesses you. The
pastor gives you a word that encourages you and builds you up.
When you’re all filled up, you waddle out of church and go
home to take a nap! You come back Sunday night, get all filled
up again, and waddle home to bed.
What happens when all you do is eat and eat, but never
exercise? You get fat. God wants a “lean, mean, fighting
machine,” but what He gets is a fat church: “My name is
Jimmy, so gimme, gimme, gimme.”
We “evaluate” church by what we get.“What did you get out
of church today?” Church isn’t just a place to get; it is a place to
give! We are spiritually stagnant because all we do is get, get,
get. The Spirit moves on us only after we move! Sitting and
getting does not release God’s Spirit.
Number Two: Your “comfort zone” lies in living a life that is
less than the life God created you to live! You have not released
or enjoyed the gifts, skills, talents, life, and abilities God has put
in you. The potential in you has not been released! Can you
sense there is more in you than you are experiencing right
now? As long as you stay in your comfort zone, you will never
know why you were saved! You will never enter into your
redeemed destiny.
23
Jesus did not die to give you “fire insurance”! He died so

you could know your redeemed destiny. I wanted to know why
God looked down from Heaven and said, “I want Ken Houts!”
I discovered that He didn’t just save me so I could go to
Heaven; He saved me because He had invested in me! He has
invested His divine gifts, abilities, skills, and abundant life in
you, too, and He wants a return on His investment!
I had been pastoring successfully for 17 years when God
revealed the Care Ministry to me. Everyone at the church of
4,000 liked me and God was blessing the ministry. Then I read
something in God’s Book about Peter walking on the water,
and I “felt a breath blowing over my bones….”
Peter said, “Lord, if it is You, command me to come to You
on the water” (Mt. 14:28b). Jesus said only one word: “Come!”
Peter looked down at the churning water and dared to believe
he could do what no fisherman had ever done before! Now
about that time, “Doubting Thomas” began to tell anyone who
would listen, “He’s not going to make it. He can’t walk on
water. He’s going to sink.” When God wants you to be a “water-
walker,” doubt will always try to stop you! Peter looked at Jesus
and leapt into the sea anyway! Instead of sinking like he had
thousands of times before, a miracle happened! Peter was a
“water-walker”! His faith was the “assurance of things hoped
for” that held him above the waves!
God told me, “Ken, that boat is the boat of your security;
and the water is the water of opportunity!” Don’t look for Jesus
in the boat of your security; you will find Him on the water of
opportunity. You will have to step out of the boat of your secu-
rity and walk on the water of opportunity to meet Jesus!
I told a friend about the Care Ministry vision and asked him
if he thought it would work in other churches. My friend Don
jumped past my comfort zone and pushed me into the realm of
faith when he said, “Ken, you’ll never know unless you try it.”
24
Right then, God said, “Ken, get out of your boat.” You are
in the same situation right now: You’ll never know why you
were saved or experience the miracles God has for you unless
you get out of your boat. Why should you take the chance of
getting out of your boat? Because God wants to reward you!
The Bible says, “And without faith it is hard to please
God.” Is that what Hebrews 11:6 says? No, but that is the way
a lot of Christians read it! Many Christians think, “If I go to
church, am a nice person, read my Bible, pray, and live a holy
life, I’ll please God.” That is not what the Bible says. God’s
Word says, “And without faith it is impossible to please Him!”
(Heb. 11:6a, emphasis added) You cannot please God in the
boat of your securities. You must come to God in faith.
What is faith? “Now faith is the assurance of things hoped
for, the conviction of things not seen” (Heb. 11:1). Faith is the
substance of hope. Without hope there is no need for faith.
Many Christians have lost hope for the future. They have been
disappointed so many times that they don’t want to take the
risk of hoping again.
Hope is an “optimistic expectancy of good.” You cannot be
a pessimistic Christian; it is a contradiction in terms. If you are
a Christian, you are an optimist! Psychologists placed a pes-
simistic boy in a room full of toys, and when they returned a
few minutes later, the boy had scattered the toys all over the
room. He was sitting in the middle of the floor with a pout on
his face. When they asked him what was wrong, the pessimistic
boy said, “There’s just nothing to do!”
Then they placed an optimistic boy in a room that con-
tained nothing but a large pile of horse manure. When they
returned a few minutes later, the optimistic boy was digging
through the middle of that pile of manure, throwing manure out
onto the floor. The psychologists ran into the room and asked,
“What are you doing?” The optimistic boy said, “With this much
manure, there’s got to be a pony in here somewhere!”
25
I have some good news for you—God’s got a pony for

you! Too many Christians see only the pile, and that is all they
talk about. They never look for “the pony.” God is your
Rewarder! All you have to do is abandon your boat of security,
leave your comfort zone, and answer His call to receive your
reward. The devil wants to steal your miracle and leave you
with a pile of horse manure, but God has a pony for you!
Number Three: You are spiritually barren and nonproductive
if you have not seen anyone saved through your personal
ministry recently! Would you agree that since statistics indi-
cate that 95 percent of all Christians in America today are
barren, then the Church is under a curse of barrenness? Are
you ready to break the curse of barrenness and glorify God
by your fruitfulness?
A spiritual disease is rampant in the Church. I see it in
different churches every week, and I spot this disease with a
very simple diagnostic question: “Have you been saved for five
years or longer?” If you have, then I am sorry to tell you that
you have a spiritual disease that is causing your barrenness. It’s
a good thing you are reading this book, or you would never
know you had this disease! Have you heard of the Greek word
koinonia? It means “Christian fellowship,” or Christians shar-
ing the common life of the Lord.
This kind of fellowship is great until you get diseased. You
have a spiritual disease that grows when Christians have only
Christian friends. I call it “koinonitis.” There are three layers of
koinonitis that are insulating you from the very people who
need you the most. These three layers of insulation will keep
you barren until Jesus comes back.
The first cause of spiritual barrenness is this:You have an atti-
tude! “An attitude?! I don’t have an attitude; I’m a good Chris-
tian!” But you do have an attitude. You don’t like to be around
unbelievers because they are not your kind of people. After all,
they smoke, they drink, they tell dirty jokes, they cuss all the
26
time, and they are mean. Most Christians think, “I would

rather be around my Christian brothers and sisters than be
around those kinds of people—I might get sin on me.” The
Bible says, “Greater is He who is in you than he who is in the
world” (1 Jn. 4:4b). Instead of being afraid of getting sin on us,
it’s time for the world to be afraid of us getting God on them!
We have insulated ourselves from the very people who need
God the most, so we are barren because we don’t like to be
around those kinds of people.
The second cause of barrenness is this: All our activities are
Christian activities. We don’t do anything with unbelievers. We
have Christian dinners, then Christian potlucks, another Chris-
tian dinner, then we have a Christian seminar, then another
Christian potluck, then another Christian dinner. Everything
we do is Christian, and we don’t do anything with unbelievers.
One summer during the 17 years I pastored, some church
members asked if we would sponsor a team in the co-ed soft-
ball church league. I said, “That’s fine, but you’ve got to have
some unbelievers on the team.” They went out, got some unbe-
lievers, and put them on the team. We were the only team in
the league that had people cussing during the game! We were
the only team in the league that had people smoking and
drinking a brewskie after the game. And praise God, we were
also the only team that had four people saved before the season
was over! Those unbelievers got around us and liked us. Do
you know why they liked us? God was inside us. When they got
around us, they got around God.
The third cause of barrenness is this: All your friends are Chris-
tian. You don’t have any unbelieving friends. The only way to
solve that problem is to go out and get an unbelieving friend.
Just go up to some unbeliever and say, “All my friends are
Christians; I don’t have an unbelieving friend. I need an unbe-
lieving friend.”
27
But how do you minister to unbelievers? Don’t drag them

to church, because if church were relevant to them, they would
be there. You must earn the right to invite them to church. You
begin by having fun with them. Every woman I know loves to
go to the mall, and the only ones who say they don’t are the
ones who don’t have any money (and every man knows that
doesn’t stop a woman from going to the mall). Every man I
know loves to have fun either by hunting, fishing, golfing, or
going to ball games.
Ministry begins by being yourself and having fun. Some
Saturday morning, your wife will get up and declare, “Honey,
I’m going to the mall all day today—it’s my ministry!” Or your
husband will say, “I’m going to be ministering today—on the
golf course.” What do you do with unbelievers? Simply go have
fun with them. It’s a tough job, but someone has got to do it!
Christians ask me, “What if they ask me a question I don’t
know the answer to, like, `How many angels fit on the head of a
needle?’ What am I going to say to them?”
People don’t care how much you know until they know
how much you care! People are not looking for answers; they
are looking for relationships of love and care. We are barren
because we have isolated ourselves from the very people who
need the love of God inside us. It’s time to break out of our
insulation of barrenness and be fruitful for God!
Number Four: You have too many members in church! I know
you are thinking, “We have too many members? I thought we
were supposed to want more members!” Let me ask you some
questions. Do you consider the full-time pastoral staff to be
the ministers of the church, and the attenders the members?
The staff will get you born, married, and buried, and every-
thing else in between.
The attitude of the church members is, “I am a member of
the church, so I deserve the ministry of the pastor. I may not
tithe, but I do tip.” (Tipping is giving the loose change in your
28
pocket.) “Being a member of the church entitles me to receive

the ministry of the pastor and staff.”
Or are the pastors the equippers of the believers, empow-
ering them to minister to the needs of others? The Bible says
Jesus Christ gave us pastors “for the equipping of the saints for
the work of service [ministry]” (Eph 4:12a). Your pastor is to
not only meet your needs, but also train you to meet the needs
of others.
Why did God save you to minister? There are too many
needs for only the pastor to care for. There are even too many
needs for the elder board or deacon board to care for! They
can’t do it, even if you don’t include the needs of first-time
attenders who visit every week!
Did Jesus say, “And these signs will acompany the pastor”
in Mark 16:17? No? Then surely “…these signs will accom-
pany the board.” No? Then “…these signs will accompany the
evangelist.” No? Jesus said, “And these signs will accompany
those who have believed!” (emphasis added) The greatest sign
that you are a believer in Jesus Christ is that you have made
disciples of Christ too.
God has miracles for everyone who believes. If you are a
believer in Jesus Christ, then God has ordained miracles for you
and through you! Can you believe that God is big enough to
handle your problems—and someone else’s problems—
through you? Don’t wait until your life is “problem free” to
minister. Just trust God to be big enough in you!
It is your destiny to meet needs, experience miracles, and
destroy the works of the devil every day, and every time you go
to church—through the divine appointments of God. It is God
who matches up a person in pain with a person with His
power! If you have God in you, then you are a person with
God’s power!
29
There were divine appointments in church last week

because there were people hurting in church last week! I can
guarantee you there will be divine appointments in church
this week! The question is this: Will these appointments be made
or broken?
The ministry of Jesus Christ was a “need-fulfillment min-
istry.” He said He had come to “…heal the brokenhearted, to
preach deliverance to the captives…” (Lk. 4:18 KJV). Jesus
came to meet needs. If the church is going to be the Church,
then we must meet needs through the people as well as
through the pulpit!
Visitors are not visitors; they are miracles disguised as needs.
They each come to church with one question: “Can you meet
my needs?” They are need-driven to find God. The church
that meets their needs will be the church that grows. When I
implement the Care Ministry into a local church, I give an altar
call for ministry. Then I have a brief meeting with everyone
who wants to be part of God’s army of need-meeting minis-
ters. A woman named Betty was going to one of these meet-
ings, but as she explained to me later, “The Holy Spirit
arrested me and led me over to one of the visitors. Just as you
said, Ken, she came to church with a big need. I prayed with
her, and we both cried for joy.”
“God Touched Somebody Through Me!”
Betty told me, “I don’t know what it did for her, but I
know what it did for me!” Betty was excited because she saw
God touch the needs of someone through her! She suddenly
sensed a fresh move of the Spirit in her life! She began to real-
ize for the first time in her life that God did have a ministry for
her. She experienced a fresh anointing.
You can have the same experience as Betty if you will
make yourself available to God and enter into the purposes of
God for your life. You don’t have to go to Africa to be in God’s
30
army; you can do the ministry right in your own church! There
are needs “wanting to become miracles” every week in church.
There is a choice for you to make: Either continue being a
good churchgoer who goes to church to get blessed and go to
Heaven; or become part of the army of God and fulfill your
redeemed destiny! When God saved you, He had already
ordained miracles for you. If you want God to use you, then
this is your time for miracles!
Take the first step toward your destiny and pray this
prayer before you read any further:
Father, I thank You for loving me enough to save me. I
thank You that I have a redeemed destiny. I don’t want to
miss any more miracles. I don’t want to miss any more
“divine appointments”You have for me. I repent of being
spiritually stagnant. I want to go on in You. I want to
grow into all the ministry of the Spirit You have for me.
There are gifts, talents, skills, strengths, ministry, and life
hidden inside of me.Today, I want to get out of my boat of
security and walk on the water of opportunity! I want to
see the miracles You have for me. Today, I walk by faith
and not by sight. Today, I walk in the boldness of faith.
Father, I haven’t been fruitful in a long time, but I want
to bear much fruit and glorify Your name. Today, I make
myself available to tell people about Jesus. There are too
many needs for the staff to care for, so I give myself to
You today to meet the needs of the hurting people You
bring to my church. I ask You to show me how I can meet
those needs.
I no longer want to be a member just receiving the bless-
ings; I choose this day to be part of the army of God, and
to be a blessing to all those around me. I will look for
“divine appointments” in my life—every day. I am a mir-
acle waiting to happen. Together we can destroy the works
31
of the devil. I pray these things in the name of Jesus.

Amen.
As you read the rest of this book, it will help equip you to
meet the needs of hurting people in your life—not just those at
church, but people in the grocery store, at work, and wherever
you find a need. You are now ready to begin the adventure of
the supernatural army of God!
Every time you go to a church service or start a new day,
you walk right past people who are waiting on someone like you
to touch them with the love of God! They are looking for
someone who can help them experience the miracle God has
ordained for them!
A miracle is waiting for you today! This is the day you could
become the miracle God saved you to be. He has called you to a
future of “divine appointments” and exciting ministry! Now is
the time to discover God’s pattern to find the miracles of min-
istry He has for you. I do believe that you are a miracle waiting to
happen!
32
Chapter 3
a
VISITORS ARE MIRACLES
DISGUISED AS NEEDS
Darrell and Mary went to church ready and available to

God for the ministry of the Spirit. They greeted Sam and Jen-
nifer after church because they had received their visitors’ card
during the Team Meeting at the end of the announcements. As
Darrell and Mary listened to Sam and Jennifer, the visitors
began to realize the only reason Darrell and Mary were talking
to them was to meet their need. That’s when Sam opened up.
“We haven’t been in church in years,” Sam said, “and the
only reason we are here today is because we were in jail last
night.” Sam watched Darrell and Mary’s reaction, and when
they didn’t flinch, he continued the story.“We wanted to have a
good time last night, so we were wanting to get some `recre-
ational drugs.’ We don’t smoke pot more than a couple times a
year, but this time we bought some—from an undercover
agent. The police confiscated my new Jeep as evidence because
it had drug paraphernalia in it, so now we don’t have trans-
portation. We have to go to court, and our whole life is a mess.”
“We Came Hoping Someone Would Care”
That’s when Jennifer said, “I told him this morning what
we needed to do was get to church today! One of my friends
told me about this church, and how you can get help here. We
33
came hoping someone would care about us—even though we

did drugs and got busted.” Darrell and Mary listened, cared,
and asked them if they really wanted to get their lives straight-
ened out.
Sam said, “I’ve been putting this off long enough. Last
night got my attention.” That’s when Darrell knew he could
pray with them to receive Jesus Christ. He asked them if they
had ever received Jesus as their Lord, and they both said no.
Then he led them in the sinner’s prayer and made an appoint-
ment to see them the next night.
As Darrell and Mary drove to keep the appointment the
following night, they knew from the information on the “First-
Time Attender Prayer Request Card” that Sam and Jennifer
had two different last names and only one address, which indi-
cated they were probably unmarried and living together. Dar-
rell knew he had to address the issue in love and grace, but that
it still needed to be confronted. When they arrived, Sam and
Jennifer were excited about how their lives had changed in just
two days.
Then Jennifer volunteered, “Darrell, Sam and I have been
talking about our life together, and we feel like we need to get
married.” Isn’t God good? The Holy Spirit convicted them and
gently led these new converts to repent—without Darrell say-
ing anything.
Sam said, “We would like to have a church wedding, but
we don’t know where we could do it or who would perform the
ceremony.” Darrell told them they could have the ceremony at
the church. Mary volunteered to play the piano, and Darrell
said one of the pastors would probably be happy to officiate.
Jennifer exclaimed, “The church would do all that for us?”
Darrell assured her there would be no problem in arranging it.
Then Sam revealed a big need. “Darrell, I don’t have a friend
who would stand with me in the ceremony as my best man.”
Darrell quickly said, “Sam, I would be happy to stand with you
34
visitors are miracles disguised as needs
in your wedding.” Sam and Jennifer hugged Darrell and Mary,

and cried with them in their excitement about how dramati-
cally their lives had changed in just a few short days. Sam and
Jennifer agreed to live apart until the wedding day.
Sam Got Married in Darrell’s Suit
At the wedding ceremony, Darrell was standing in his
place in the church chapel waiting for Sam. When the groom
walked down the aisle, Darrell recognized his suit. (You see,
Darrell had given a number of his suits to Frank, who was a
member of the Care Group. Frank and Sam had also become
good friends, and Sam told Frank that he didn’t have a suit for
the wedding. Frank said,“I’ve got plenty! Darrell gave me some
of his suits so I could minister in the Care Ministry.”) Sam got
married in a suit Darrell had given to him (in partnership with
Frank), and his life was changed by the Lord that Darrell had
introduced him to!
Darrell and Mary destroyed the works of the devil and
fulfilled the Great Commission—in their local church! They
did not go to the inner city (although that is good), and they
did not go to Africa (that is also good); they went to church and
h
ministered to the needs of the visitors!
i
Visitors are not visitors—
visitors are miracles
disguised as needs.
Visitors all come to church with one question: “Can you
meet my needs?” You can fulfill the Great Commission—in
church. You can destroy the works of the devil—in church. You
can be fruitful and glorify God—in church. How? God brings
a harvest to church every week! All you have to do is find a need
and fill it, and find a hurt and heal it. To find the miracles, you
must know what the needs are.
35
A miracle takes place when a need meets the solution. Vis-

itors are miracles disguised as needs because they come to
church yearning for their needs to be met, not to look for a
church home! If you want to discover the miracles in your
church every week, discover the condition of the visitors who
come to your church. When you know their condition or indi-
vidual problems, you will have compassion.
Ministry Must Be Moved by Compassion
Compassion is a “sympathetic consciousness of others’
distress together with a desire to alleviate it.”1 It is also the
relational skill to see beyond the external and feel the internal.
In the Care Ministry, you view people differently—you view
them with compassion. You don’t look at their ties, suits,
dresses, hats, shoes, or purses. You don’t care what they have or
don’t have. What you care about is their soul.
I believe compassion is a relational skill because, like
other skills, it can be learned. The objective of Care Ministry
is to feel what others feel, and to give ourselves to meet their
need through Christ. Once we learn to understand the pain,
we will quickly release the power of the Spirit of God to meet
the need. The prophet Ezekiel can help us understand the
pain of the “first-time attenders” with this prophetic declara-
tion of God:
My flock wandered through all the mountains and on
every high hill, and My flock was scattered over all the
surface of the earth; and there was no one to search or
seek for them (Ezekiel 34:6).
In the Old Testament, people worshiped on the mountains
and high hills. This passage is a picture of people wandering
from one mountaintop to another looking for God. If there
were ever a picture of the world today, this is it! People are
going from one church to another looking for God, looking for
somebody to love them, yet they are scattered. Visitors are not
36
visitors—they are scattered sheep that belong to God. You have

the heart and compassion of God, or you would not be reading
this book.
Three Keys to Meeting Needs
There are three keys to meeting the needs of visitors that
will also apply to virtually every other situation involving the
needs of people.
1. Ministry must be personal. Personal ministry will have
greater impact on hurting people than pulpit min-
istry can. One pastor told me about Cheryl, who
came into his office on a Tuesday and said, “Pastor, I
want to become part of the church because I enjoyed
Sunday night service so much.” He asked her if she
enjoyed his message, thinking that was the reason she
was going to become part of the church.
She said, “Well, I did enjoy your message, but it was-
n’t your message that made me want to be part of the
church. The reason I want to be part of your church,”
Cheryl continued, “is because after church, you had
everybody greet somebody and then take hold of
their hands and pray for them.” Then she revealed
her need: “I came to church on Sunday night because
on Saturday morning, my husband cleaned out my
house and left me with three kids.
“I needed to be touched,” she told the surprised pas-
tor, “not just by God, but by somebody.” Finally she
revealed her motivation for membership: “One of the
women in your church came over and held my hand,
and she began to pray for me. She prayed for my
needs and she touched me. That’s why I’m going to
be a member of this church.” The woman talked
about personal care, personal ministry, and personal
involvement. First-time attenders don’t merely need a
37
message; they need ministry. They don’t necessarily

come looking for a pastor; they need a friend.
2. Ministry must meet needs. Where there is no need,
there is no ministry. The first step to meet a need is to
discover and understand it. The process of discover-
ing the needs of the visitors and ministering to those
needs is the exciting ministry of the Spirit. Although
techniques and information will help, only the Spirit
of God can truly empower you to meet the needs of
other people.
3. Ministry must be relational. Become their friend. We’ve
found that visitors need to develop seven friendships
in the church within six months, or they are out the
back door! The beginning of all ministry is becoming a
visitor’s friend the first Sunday he attends.
Seven Conditions of Hurting Sheep
“Visitor” is a non-biblical term. When we call somebody a
visitor, that means we do not feel we have a responsibility for
that person’s well-being. Some may even begin to criticize the
people who come to the church looking for God! There are
seven conditions we must learn to recognize in hurting sheep
who walk through the door and into our lives.
1. They are discouraged with their life. People come to
church because they have problems that seem
unsolvable. They have problems with their boss,
their spouse, and their kids. They walk in unhappy,
discouraged, or depressed, thinking, “Surely, there is
something better than the life I am living now!”
They don’t really know if God can help them
because they believe more in their problems than
they believe in God.
2. They have no spiritual direction. They are wandering
from one mountaintop to another with no spiritual
38
direction. Your care and love is a very significant ele-

ment in their lives for finding God. They’re looking
for some external “sign” that this church is the place
God wants them. The number one thing they are
looking for is a people who will love them and help
them meet their needs; but they have no direction,
and they don’t know what God wants them to do.
3. They are lonely. Visitors are often afraid you wouldn’t
like them if you knew “what they were really like.”
They have a hard time liking themselves because all
they can see are their problems, sins, and mistakes.
They don’t know why someone like you would like
them. They enter the church wondering, “Will these
people care about me, and love me the way I am?”
Anyone who has moved to your city within the past
24 months does not have a friend. That is why it is so
important to ask people who come to your church,
“How long have you lived here?” If they say anything
less than 24 months, then they are looking for a
friend, since it takes an average of two years to make
friends in a new city. (And there are many who have
been going to your church for two years or more who
still need a friend!)
4. They are weak and vulnerable. The weight of sin or past
mistakes may make them feel weak and spiritually
vulnerable. If they do not get help when they come,
not only will they not come back, but they often con-
clude God does not care about them, and quit church
altogether!
5. They are hurt and wounded. Many visitors have been
betrayed, rejected, criticized, put down, and made to
feel worthless. They question their own value, and
desperately need your acceptance, attention, and
ministry to help them feel valuable. Over half of the
39
first-time attenders who come to your church will

have gone through a divorce or come from broken
homes, and they will need love and attention.
Most people who leave one church and go to another
have left because they got into a tiff, or somebody
hurt or wounded them. They need solace from
another part of the Church family. It may or may not
be their fault—but it doesn’t really matter! Pastors
have said to me, “Well, people who leave one church
and come to another are going to bring their problems.” I
just ask them, “Are you saying there are people who
come to this church and don’t bring their problems?”
Everybody who comes to your church brings his
problems! Just because someone left another church
to come to yours doesn’t mean we are not to have
compassion on that person. I’m telling you, he won’t
go back to the other church. He is hurt, wounded, and
resentful. He doesn’t think the people in the other
church love him, so there is no way he is going to go
back and work it out. Very few people have the forti-
tude to do that, and many times it isn’t even wise.
We need to have enough faith to believe God can
touch such people and heal them. Even if they were
“troublemakers” in the other church, we still need to
minister to them. I’ve had people give me trouble,
and then go on to another church where they were
the most wonderful people! Sure, it was frustrating as
a pastor. I wanted to call the other pastor and “warn
him” about my former troublemakers, but they were
being “wonderful folk” over there! God can heal
wounded hearts, but the army of God is the only
army that “shoots their own wounded.”
6. They are condemned. By reminding them every day
about every mistake, every failure, and every sin
40
they’ve ever committed, the devil has convinced

many visitors that they are miserable because they
deserve to be miserable. He tells them all their misery is
their fault. They believe the devil so much, they are
not sure God would help them even if He could.
“Why would God help somebody as bad as me?”
7. They are spiritually hungry. They are hungry for peace,
they are hungry for God, they are hungry for what
you have. You may think you need help, but if you
have Jesus Christ in your life, then you have a whole
lot more than they do if they are unsaved!
In one Care Ministry Seminar, I asked, “Which one of
these seven conditions do you think people feel the most?” One
guy in the back raised his hand and said,“I was a visitor in this
church a month ago, and I felt all seven of them!” How are you
going to get compassionate with people when you see these
seven conditions? You must begin to pray.
Pray this prayer:
God, I want to feel when people are hungry, discouraged,
lonely, confused, or vulnerable. I want to be able to feel what
they feel, Lord. I want to be able to discern the needs of the
people You bring to my church. In Jesus’ name, amen.
Visitors: Christian Myths and Heartfelt Needs
Many Christians don’t want to reach out to visitors
because of their misconceptions about visitors. In fact, many
people still call visitors “strangers”! These “Christian myths”
have caused countless “visitors” to leave our churches disillu-
sioned about God and His Church. It is time to move past the
myths into reality so God can meet needs through you!
It is true that every visitor comes through your church
door with needs. Their deepest motivations, however, stem
from four “universal heartfelt needs” that are nearly the
41
opposite of what our “Christian myths” tell us! None of us is

conscious of these needs, but we all know when they are met.
When these needs are met, people feel like staying in your
church. If you know how to overcome the myths to meet the
heartfelt needs, then you will open the door wide for every
“visitor” you encounter, and the “guests” will want to stay!
These are the “Christian Myths” that bind us, and the
matching “Heartfelt Needs” that release God’s compassion in
us to meet needs:
Myth Number 1: I’m just looking. For some reason, we
think people are motivated by “curiosity” to attend
our church. These people aren’t just looking for a
church; they are looking for God, and for His solutions
to their needs.
The Heartfelt Need: They need to be accepted. Every
“first-time attender” feels out of place in a new
church. As we noted earlier, they are wondering, “Do
these people accept me just the way I am? Or will I
have to change to be accepted?” If they do not feel
accepted by you because they look, talk, or act differ-
ently from you, they will not come back. This means
you have lost all chance of ministering to them.
Myth Number 2: I want to be left alone. No, they don’t
want to be left alone. They want both anonymity and
attention at the same time! In other words, no one
wants an embarrassing label stuck on their lapel that
says, “I’m a visitor.” It makes them stick out and be
different in an uncomfortable way. First-time attenders
want to be like everybody else, but they also want
attention. That’s why they came to church.
The Heartfelt Need: They need to belong. You don’t
belong to a meeting. You don’t belong to a building.
You don’t belong to a denomination or a fellowship.
42
You belong to people. If the “first-time attender” does

not have the relationships and friendships he needs,
he will not stay. (Why should he?)
Myth Number 3: I don’t have any problems. Some
visitors may come to church looking better off than
we are! They’ll dress great, look great, drive a great
car, and appear to have no problems. The fact
remains that people go to church because they need
God, and they need the kind of resources that only
God can provide. Meanwhile, you are tempted to
think, “Boy, those people don’t need God; they’re
successful!” No, they are probably aching inside.
You need the compassion of God to look beyond the
external to the internal.
The Heartfelt Need: They need to be needed. Buildings
don’t need you. Pews don’t need you. People need you.
To belong, you must feel like someone in the church
will miss you when you are gone, and that someone
needs your love and friendship. That doesn’t mean we
should view “first-time attenders” only from the per-
spective of what they can do for the church. Only
when the church first serves and meets the needs of
“first-time attenders” will they become active, serv-
ing members of the church.
Myth Number 4: Don’t bother me. Don’t believe this
lie of the enemy. Everyone wants love, attention, and
care. If they wanted solitude, they certainly wouldn’t
head for the nearest church on Sunday morning.
The Heartfelt Need: They need to feel important. Do
you like to be around people who don’t think you are
important? Of course not! Neither do “first-time
attenders.” The problem is that in most churches,
“first-time attenders” are not the important people in
the church—and they can feel it! If you do not know
43
how to make “first-time attenders” feel important the

first Sunday they attend, they will never be back.
When churches believe the “Christian Myths” about visi-
tors, they have the misconception, “Well, if they want to come
back and be a part of this church, they’ll come back on their
own.” I had one pastor tell me that if visitors came back two or
three times, then he would reach out to them. My only ques-
tion to that pastor was, “What is going to make them want to
come back?” He did not have the answer to that question. (It
was obvious, since more than 90 percent of his visitors never
returned!)
When we view “first-time attenders” with God’s vision, then
even the act of going to church becomes a spiritual adventure!
“First-time attenders” will be walking miracles waiting to hap-
pen, and the process of building quality relationships with them
will become one of the most rewarding parts of our ministry!
The Sevenfold Vision of the Visitor
1. God calls them “My flock.” God “owns” every visitor
who walks through your church doors. He calls them
“scattered sheep.” They are His flock. The goal of
ministry to the visitor is to bring him to a place of
“ownership” of your church. That means he is willing
to invest his time and money in the church just like
you do. The visitor will not “own” the church unless
we first “own” him. He will become part of us only if
we first relate to him as though he is already part of
us. You estrange visitors when you treat them like
strangers. You first “own” the visitor, then the visitor
will “own” you.
2. Visitors are miracles disguised as needs. A miracle is
when the need (the visitor) meets the solution (the
Care minister). God can’t do a miracle without a
need. God won’t do a miracle without a believer to
44
minister it. Visitors attend your church with one

question: “Can you meet my needs?” The church that
meets the needs of the visitors will grow.
3. Visitors are divine appointments. The devil never gets
anybody to go to church—God does. It is not by
accident that first-time attenders are there; it’s by
appointment.
4. Visitors are not visitors; they are the best friends you have
been looking for. If you are lonely, lead someone to the
Lord, and he will be your best friend for the rest of
his life. When you minister to someone through the
power and love of the Spirit of God, he becomes
indebted to you because you met his need! Friends
are the result of ministry.
5. Visitors are the future church. Too many church folk
make a big difference between church members and
visitors, as if the church members are special and
important and visitors are not! At one time we all
were visitors, and not members.
6. Visitors are not visitors; they are “first-time attenders.”
The only difference between a visitor and a member
is this is the first (not the last) Sunday for the visitor.
7. Visitors are not visitors; visitors are ripe fruit. The most
receptive people to the ministry God has placed in
you are the people we mistakenly call “visitors.”
Visitors don’t come to your church to meet the needs of
the church; they come expecting the church to meet their
needs! How are you going to meet these needs? It won’t hap-
pen from the pulpit, but from personal ministry. Where hurt-
ing people are concerned, personal ministry as a friend is more
powerful than pulpit ministry.
45
Five Ways to Be a Friend

1. Spend time in fellowship with visitors in church.
(Some people are very shy, and they feel awkward
about starting conversations. If you would like help
in this area, I recommend our Care Ministry Team
Member Manual. It contains pages of questions and
dialogue to help you begin conversations, discover
needs, and minister to new friends with ease. See the
back of this book for a phone number to call.)
2. Ask them: “Is there anything I can pray about with
you?” You should have that question memorized. It is
“a miracle-working question.”
3. Suggest more fellowship: “Hey, let’s get together this
week.” Make an appointment for a specific date, time,
and place.
4. Invite the first-time attenders back to church. Let
them know their presence and personal happiness are
important to you.
5. Go on a “cookie crusade”! Drop by their house with
a gift of cookies during the week.
Three Negatives of Ignoring the Harvest
When we fail to minister to the harvest God brings in, we
are ignoring God’s strategy; therefore, we will reap three
unwelcome results, according to the “parable of the sower”
Jesus shared with His disciples (see Mt. 13:1-23). In a way, the
people God brings through the church door are like seed being
given to the Church. He holds us accountable for how we
“steward” His precious seed.
1. The birds eat the seed (and therefore, the harvest).
Satan’s emissaries devour any seed that isn’t planted
and covered. Visitors who walk into the church and
walk back out after we fail to minister to them will be
46
prime targets for satanic attack. The enemy will be

waiting to harass visitors outside the door (if they are
not already being oppressed inside the doors). He
will be quick to drop little nuggets of bitterness into
their minds to “help them” express their pain: “These
people don’t love me; they don’t care about me. I
guess God doesn’t love me or care about me either! I
don’t even think God knows I exist. I don’t even
know why I came to church. Nobody is paying atten-
tion to me—besides, nothing here is relevant to the
problems in my life. This church business is noth-
ing!” The seed of a miracle has just been devoured
through neglect.
2. Someone else will gather the harvest. Neglected visitors
will limp out of your church with their needs unmet,
saying, “This is the worst church I’ve ever been to—
it’s horrible! Nobody cares about me here. I’m going
to find a church that cares about me!” If they do
attend another church, their negative experience at
yours makes them less receptive. God had sent the
“first-time attenders” through the door for a divine
appointment, but nobody from the church “showed
up.” Since this church wasn’t willing to keep its
divine appointments, God had to send His “ripe
fruit” to someone who cared. This was a missed
opportunity through neglect.
3. The harvest rots on the ground. This is perhaps the most
sickening scenario of the three! When God sends pre-
cious seeds of the miraculous through our doors, we
receive it, but through neglect we allow it to just fall
to the ground and rot! Every week, hurting people
enter our churches with hope that they will find evi-
dence of a real God and real love inside our doors.
They quickly become disillusioned with the insensi-
tive and uncaring church people, and decide to stay
47
home on Sundays and watch TV instead. This is

where the thousands of disillusioned and unchurched
masses are found in America today, because the
Church has failed to meet the needs of people!
We must see to the needs of every first-time attender who
comes near us. We need to overcome our own myths and mis-
conceptions and see the vision of the visitor through God’s
eyes. We need to feel their pain as if it were our own! People
need more than sermons—they are desperately in need of per-
sonal care, personal ministry, and personal involvement!
How to Be Moved by Compassion
When you are moved by compassion, you will not miss
your divine appointment. Passion will rearrange your priori-
ties. Passion will position you to discover the miracles in
church every week! Passion will mobilize the “last days army of
God” to gather in the harvest and change people’s lives by the
power of the Spirit! Now how are you going to be moved by
compassion? Take these three steps to release the compassion
of God in your life:
1. Repent. Compassion is not natural. Being selfish is
natural.
2. Pray about the “Seven Conditions of Hurting Sheep”
every Sunday before you get to church. You will be
giving the Spirit “ammunition” to bring these condi-
tions to your remembrance so you can discern needs
more effectively. Go to church prepared for ministry.
3. Practice. Every time your church meets, go around
shaking hands, and try to sense what the Holy Spirit
is telling you about people. Ask each of them, “Is
there anything I can pray about with you?” Church
members can be lonely, discouraged, and oppressed
too! They can also feel condemned and hungry, and
they may be hurt and wounded as well. Practice on
48
people. The only way you’ll get better at the Care

Ministry is by doing it.
This Sunday, you can be a miracle. This Sunday, you can
find someone who needs the Lord, who needs the love and
faith that is in your heart. You are a “miracle waiting to hap-
pen,” and now you know the needs that are waiting for you.
Endnote
1. Merriam Webster’s Collegiate Dictionary, 10th Edition
(Springfield, MA: Merriam-Webster, Inc., 1994), p. 234.
49
Chapter 4
a
HOW TO BE A MIRACLE
Dean Roberts’ first experience as a member of one of our

first Care Teams dramatically illustrates what it means to “be
a miracle.” This is the story of his encounter with a man
named Sam:
I began working in the Care Ministry because I had a
desire to see people saved, but I had never had much success
trying to evangelize on my own. One Sunday morning I was at
the back of the auditorium, simply being available as the pastor
concluded his message. A young man about my age responded
and quietly went forward. I gulped and went to the front and
stood beside him as the pastor led him in a prayer of confes-
sion, forgiveness, and salvation in Christ.
When I introduced myself to Sam and briefly reviewed
the plan of salvation with him, the tears in his eyes told me this
was for real. I made an appointment to visit him at his home,
and as we left, we met Sam’s wife, Sheri. God had answered her
diligent prayers that morning. I knew I had witnessed a miracle
because I had been available to God.
Three days later, I talked with Sheri in her dining room.
She had lots of questions, but by the time Sam came in, Sheri
knew I had no ulterior motives. Sam and I reviewed the salva-
tion plan again, and I found that he had been reading the Bible
51
and had lots of questions. The Holy Spirit helped me answer

them, and I encouraged him to keep reading. After we talked
about baptism, Sam wanted to be baptized on Sunday. Sam was
excited and Sheri could see a genuine change in her husband.
God began to build a love in my heart for this couple. Sam
was baptized on Sunday, and on Tuesday evening we met again
at the dining room table. We met several more times in the fol-
lowing weeks, and Sam often called me with questions about
the Scriptures.
I introduced Sam and Sheri to some of our Christian
friends, and we formed a small home group motivated by the
desire to help Sam grow. We built the group meetings around
our Care Ministry team, and began to bear one another’s
burdens and support each other. Sam grew and became a
part as we reached out to give our love and caring to visitors
we met at church.
We brought visitors along with us to each group meeting
and many were touched by God. We always prayed for the first-
time attenders and for any other pressing needs. The first time
Sam prayed for one of our guests, he poured out God’s com-
passion from the depths of his heart, and tears flowed from his
eyes. I watched in awe, knowing God had changed a cold-
hearted, uncaring, self-centered, and aloof man into a compas-
sionate minister who cared for the needs of others!
More than once he brought the people he met on Sunday
to our group meetings. His work life changed, his relationship
with his wife changed, and he continued diligently in the
Scriptures. He wanted others to know God and experience the
good things He had for them.
Sam had entered into God’s Kingdom thinking “normal
Christianity” consisted of meeting others’ needs, seeing people
get saved and baptized, and living a vital Christian life within
the church. He had seen, but not tasted, stagnancy, barrenness,
52
how to be a miracle
and loneliness in the lives of other Christians, but he was

approaching his life in Christ the right way—he was learning
how to be a miracle!
Are You an Impact Player?
Do you know who Joe Montana is? Even the ladies seem
to know who Joe Montana is (not because he is arguably the
greatest quarterback in history, but because he’s good-looking).
I watched Joe play for the Kansas City Chiefs for two years,
and I noticed that Joe is an impact player. When Joe is on the
field, the offensive line is better and the running backs run bet-
ter. When he shows up, the defensive team defends better and
the announcers even seem to announce better! Everything is
better when Joe is on the field. Why? He is an impact player.
An impact player makes everyone around him better. He
is not controlled by circumstances or overcome by difficul-
ties. He has the confidence and faith to believe he can change
the circumstances and win! God saved you to be an impact
player! When you go to church, the church service will be
better because you showed up in all of the anointing God
has endowed in you. Would you like to be an impact player
for God?
To be everything God wants you to be, you must become
skilled in the two impact dynamics that are yours as a believer:
the power of the Spirit of God, and the power of the love of God. If
you want to be an impact player, you must focus on developing
the “Three Skills of the Spirit.” These include what I call “the
habit of His presence,” “faith to unlock the adventure,” and
“availability for miracles.”
The Habit of His Presence
“But his delight is in the law of the Lord, and in His law
[Word] he meditates day and night” (Ps. 1:2). An impact
player has productive preparation habits. He puts the Word of
faith in his spirit every day so he can be productive, withstand
53
adversity, and prosper in whatever he does. Your habits will

either keep you in the adventure of the Spirit or keep you
trapped in the bondage of the flesh. Your habits determine
your character, and your character determines your destiny!
The adventure of the Spirit is simply being the best that
God created and saved you to be. Many believers miss God’s
best, not because they are not gifted or spiritual, but because
they have not developed the right habits to achieve the great-
ness God has for them. Good habits are developed through
practice and patience.
How to Establish Impact Player Habits:
1. Establish a time. Make an appointment with God.
This is the most important appointment of the day
because you are meeting the most important Person
you know—God! He will empower and tell you
secrets about the day, so this is an appointment you
cannot afford to miss.
2. Establish a place. Meet with God in a place where
there are no distractions. Don’t meet Him where you
do all your work; then your thoughts will turn to
work and not to God. You may have to meet with
God after the kids are in bed or at school.
3. Establish an agenda. Know what you are going to read
and what you will pray about, but let God interrupt
your agenda as He chooses. This gives Him an oppor-
tunity to speak to you. God communicates more
through daily experiences than through “burning
bushes.”
4. Keep a journal. Write down what you talked about
with the Lord, and record what you sensed He said to
you. Keep a record of every prayer that is answered.
(Tip: The best time to journal is in the evening.)
54
how to be a miracle
Faith to Unlock the Adventure

The righteous must live by faith, and it takes faith to
“unlock the adventure” of God’s best each day. The second
“Skill of the Spirit” involves three keys to unlock the power of
faith in your daily life.
1. Praise Him—it is the doorway to the adventure of God.
The Psalmist wrote, “Enter His gates with thanksgiv-
ing, and His courts with praise…” (Ps. 100:4). Praise
releases your faith by setting your focus on God the
Miracle-Worker instead of on yourself. The adventure
of the Spirit is discovering God’s will and enjoying
all He has for you.
2. Pray in the Spirit. The Bible tells us to build up our
faith by praying in the Spirit (see Jude 20). Visitors
will contact God through your life if you are in contact
with God! God has ordained “divine appointments”
for every day and every church service. You must
“walk in the Spirit” to know where and how to make
your appointments.
3. Confess your faith. You will either speak your faith or
speak your doubts. What you speak before church
will determine your ministry when you get there.
God’s Word is the sword of the Spirit. It is a powerful
offensive weapon in the spiritual realm, so use it
properly to strengthen your faith and pull down
strongholds (see 2 Cor. 10:4-5 KJV).
Be Available for a Miracle
The third “Skill of the Spirit” involves obedience-of-faith
acts. God will work a miracle through you if you give Him the
opportunity by making yourself available. Availability is the
doorway into the adventure of supernatural ministry in the Spirit!
The first step to making yourself available is to change your
attitude: “Attitude determines altitude.” Your attitude about
55
yourself and your life determines how high you will go in God!
God is a great God, and He wants you to demonstrate it by liv-
ing a life of greatness! Adjust your attitude for maximum alti-
tude so you can step into your “supernatural adventure”!
Five Steps Into Adventure
As you take the five steps leading to the adventure of
supernatural ministry of the Spirit each day, you will experi-
ence divine intervention, divine appointments, and the abun-
dance of God’s grace. Each step will change your attitudes even
more and lift you up to the altitude of miracles. You face a
choice every day: “Do I want to live a mediocre life today, or do
I dare to live a life of greatness?”
Step 1: Get up for the adventure. See the end from the
beginning. You are not simply getting up to go to
Sunday service. You are getting up to enter the
adventure of the Spirit as an agent of the Almighty!
To walk in the altitude of miracles, you must get up in
time to prepare for the adventure!
Step 2: Pray up into the adventure. Prayer changes the
spiritual realm. Prayer is the primary weapon that
empowers you to change the spiritual realm. The
spiritual realm is the realm of cause, and the natural
realm is the realm of effect. Changes in the spirit
realm always bring changes in the natural realm. You
make things happen when you pray. When you enter
into the spiritual realm in prayer, you can discern
things in the Spirit about the divine appointments
for that day! God has made you to be an “impact
player” in the most significant realm of creation: the
spiritual realm.
Step 3: Build up your faith for the adventure. Faith is the
“switch that turns on the power of God.” If you want
56
how to be a miracle
to release the power of the Spirit, you must know

how to use the skill of faith.
Step 4: Look up for the adventure. If you expect noth-
ing, nothing will happen; but if you expect a miracle,
you may find a miracle! Most Christians don’t expe-
rience the “adventure of the Spirit” because they
expect God to move through the pastor, not them!
The needs in any service or church body are greater
than the pastor can manage. That is why God has
saved you to work miracles. When you “look up,” you
are looking for a need. God can’t do a miracle without a
need. Remember, visitors are not visitors; visitors are
miracles disguised as a need. A need is simply the
beginning of a miracle!
Step 5: Step up into the adventure. Boldness releases
the anointing. Once you see a need, do something
about it. Step up to the person and begin to relate
with him, so you can earn the right to minister to
his need. God will never do a miracle through you
if you don’t give Him an opportunity. When you are
willing to pray for someone with a need, it is mira-
cle time!
The Impact Dynamic of God’s Love
At the beginning of this chapter, we learned that to be an
impact player for God, we must become skilled in the two
impact dynamics that are ours as believers: the power of the
Spirit of God, and the power of the love of God. The impact
dynamic of God’s love involves three critical sets of skills. Your
skill level and abilities in all three areas will directly affect every area
of your life!
You can impact people just as effectively with the love of
God as you can the power of God. However, to impact people
relationally, you must know how to effectively use the “skills of
57
love.” I use the word skills because these areas involve training,
and they have very little to do with your personality, tempera-
ment, or past experience. The skills of love involve learning
how to communicate and respond to people, and they are
learned through practice. I have been practicing these skills for
years, and I continue to practice them every day.
Love Is a Bridge
We have to build a “bridge of love” if we want to change
people’s lives. That “bridge” of love will transport the truth
within us into the hearts of others. Without this bridge, the
hurting will not hear the truth. Love demonstrated becomes a
bridge of trust. It is the only way to “earn the right” to speak
into people’s lives. You cannot just go up to somebody and
expect him to give you his life—it won’t happen. There are
proven ways to build a bridge of love so you can effectively
communicate God’s love to others. The skills of love include
the areas of relational skills, communicational skills, and inter-
view skills. These skills are useful in every area of life.
1. Relational skills allow you to encourage people to trust
you and like you. You can’t “make” anyone trust you,
but you can “invite” people to like you and trust you.
2. Communication skills help you to encourage people to
share their needs with you. The Care Ministry is a
“need-fulfillment ministry,” but you will not know
what needs to meet if you do not know how to dis-
cover a person’s needs. The key to success as a Care
minister is to find a need and fill it, to find a hurt and
heal it.
3. Interview skills help you invite people to share their
lives with you. They help you to become their friend,
and to discover what is important to them.
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how to be a miracle
Relational Skills: Three Attitudes of the Heart

There are three attitudes of the heart that govern all our
ministry and our efforts to relate to others. When the heart is
right, we will still manage to meet the needs of others even
when we do the wrong things through ignorance or lack of
training!
1. The Attitude of Love
Your attitude of love is expressed through the main goal of
Care Team Ministry: to meet needs. An attitude of love says, “I
want to meet your need.” The Care Ministry is a need-fulfill-
ment ministry, not merely a “church growth ministry” trying to
get visitors to become members! We have the same goal Jesus
had: We want to meet the needs of the people God brings to
us! We want visitors to encounter the heart of God. We want
them to experience His care for them, His mercy to meet their
needs, and His power to release them from the oppression of
the evil one. Again, we believe that the key to our success is to
“find a need and fill it, find a hurt and heal it.”
2. The Attitude of Confidence
Your attitude of confidence says, “You are going to like
me. We are going to be good friends.” Your best friend will be
the person you lead to the Lord. Think about the person who
led you to the Lord. Didn’t you think he was wonderful? Did-
n’t you want to be that individual’s friend? To minister effec-
tively to people you must believe people will like you before
they meet you. You must understand this relational principle:
People’s opinions of you come primarily from one source—
your opinion of yourself. You determine what people think
about you more than anyone else.
Have you ever been around a nervous salesman? You did-
n’t know why he was nervous, but he made you nervous too,
didn’t he? If you want to minister to people, you cannot be
59
worried about what they think about you. Still you think, I
wonder if they will like me?
When you approach someone, your attitude of confidence
is, “Hi, my name is Ken Houts, and you are going to like me!”
If you think that is strange, think about the alternative: “Hi, my
name is Ken Houts, you’re not going to like me, and I don’t
know why I am talking to you!” But the big question in so
many believers’ minds is, “How can I think that about myself?
After all, how do I know that someone is going to like me?”
The problem is in your thinking. You don’t see yourself the way
God sees you. Many believers see themselves the way the devil
sees them and not the way God sees them. God does not see
you defined by the past, but defined by your destiny—the way
He made you to be.
Which picture of you is more accurate: yours or God’s?
Let’s find out God’s picture of you from the Bible. “I will give
thanks to Thee, for I am fearfully and wonderfully made; won-
derful are Thy works, and my soul knows it very well” (Ps. 139:14,
emphasis added).
The last phrase defines the verse. I understand that cre-
ationists use this verse to say King David was thanking God
for his physiological creation. Although that has application, I
believe David woke up one morning, lifted his hands to the
Lord, and said, “God, I thank You that You made me wonder-
ful. Wonderful are Thy works.” David saw himself as a wonder-
ful person—spirit, soul, and body. Everything God made about
him, God made wonderful. David was a wonderful person.
David’s soul also knew it “very well.” He did not have feelings
of insecurity or inferiority because his soul knew he was won-
derful. Why? God made him that way!
Now if God made King David wonderful, did He make
you wonderful too? Or did the Lord say, “Oops” when He
made you? God didn’t say “Oops”; the Lord said, “You are
wonderful!” when He made you! The difference between
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how to be a miracle
David and so many believers today is that David knew he was

wonderful. His soul knew it deep inside, while many believers
still struggle with knowing they are what God made them.
Confidence begins with agreeing with what God’s Word
says about you. The Word of God says you are wonderful, so
you are wonderful. Every wonderful person I know is also lik-
able and lovable. Since the Lord made you wonderful, He also
made you likable and lovable. God made you a wonderful, lov-
able, likable person.
Just the way you are, right now, people will like you. That
is the way God made you. Confidence is the result of believing
how the Lord made you: wonderful, lovable, and likable!
3. The Attitude of Acceptance
Visitors must feel accepted by us just the way they are as
well. If we do not accept them because they talk differently,
dress differently, or act differently, they will feel like we are
looking down on them, and they will never come back. We will
not be able to minister to them or lead them to the Lord if they
never come back for more ministry.
What is the best way to communicate acceptance? You
smile! Smiles communicate warmth, acceptance, and safety.
When you smile you say, “I accept you, I like you, and I’m
safe.” Smiles disarm distrust, and invite people to trust you.
The most important relational skill you practice every day of
your life is to smile. I watched Robert Schuller on TV when he
told the story about a woman who was channel surfing until
she came upon Brother Schuller’s smile. When he said, “God
loves you, and so do I!” she was captivated by the warmth and
love of his smile. She watched the entire program and came to
the Lord. She got saved from his smile. Never underestimate
the power of your smile.
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When you approach visitors in church to talk to them,

before you even reach them, make eye contact and smile at
them. You want your first contact with them to be your smile.
Do you know what they will think when they see you smiling
at them? “Here comes a wonderful, lovable, likable kind of guy!
I’m going to like him!” The first experience visitors will have
with you is your smile. Smile during the conversation; commu-
nicate that you are enjoying talking to them. Finally, their last
picture of you as you say good-bye is you smiling. What would
happen if everyone in church smiled? If everyone that the
guests talked to smiled at them? Visitors would think yours
was the happiest church in town. When you smile you become
an enjoyable person to be around, and the joy of the Lord is
released in your smile.
Three Ways to Make the Visitor Feel Important
Do you enjoy being with people who make you feel unim-
portant? What do you do with those people? You stay away
from them, don’t you? Do you know how visitors feel in most
churches? Unimportant. Why? They are unimportant to most
good church folk. The important people in church are not the
visitors. After all, they are only “visitors” and they probably
won’t be around next week anyway. Who are the important
people in church? First, the pastor is the most important per-
son in church, and we treat him that way. Then there is the
board, the staff, the choir, the teachers, etc. Finally way down
the list of important people you want to talk to are the visitors.
So they feel unimportant to the church.
If the church does not intentionally make visitors feel impor-
tant, we will unintentionally make them feel unimportant. If you
communicate to visitors that they are important to you, then
you will become important to them.
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how to be a miracle
Remember the Most Important Word

The most important word in a person’s life is his name.
The sweetest sound to anyone’s ears is his name. You can relate
with people in many ways to make them feel important, but
none of that matters if you do not repeat their name. When you
remember the name of someone and repeat it, you have told
them, “You are important to me, because your name is impor-
tant to me.” There are three ways to remember a person’s
name. First, write it down. Most times your memory is no
longer than your pen. Since you now attend church to minister,
come prepared with a pen and pad. Ask Frank Visitor his
name, then say, “Frank, I have a horrible time with names.
Would it be all right if I wrote your name down?” Another
method is to repeat the visitor’s name at least 5 or 6 times. The
simple way to do this is to begin or end the sentence with his
name. Remember, you cannot say someone’s name too many
times. Finally, there is word association. Be careful! I heard of a
salesman who was attempting to remember a client’s name,
Mrs. Snodgrass. He was using word association to remember
her name. But then in a phone call he said, “Hello, Mrs.
Boogernose…”!
Care for the Most Important People
Children are the most important people to their parents.
Always make friends with the children. Once I have met the
parents, I immediately introduce myself to the children. I love
to have fun with children, so if they do not shake my extended
hand, I tickle them to make them laugh. I want children to
know I genuinely care for them. You become important to the
parents when you make their children important to you.
Give Attention to Make People Feel Important
Do you remember being with someone you thought was
very important to you? It may have been a president of a large
corporation, or some person of accomplishment. Do you
remember how you listened to him, and hung on every word?
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You made that person feel important by the attention you gave
him. Attention is a rare commodity in our society today. Every-
one wants it, but few give it. In ministry, our goal is for all
whom we talk with to feel like they are the president of a large
company. When visitors feel important to you, they will want to
be with you. Giving visitors attention enables you to earn the
right to minister to their needs.
In order to impact someone with this type of attention,
you first make this relational decision when you begin talking
to him: “This person is the most important person to me in the whole
world.” When you make that decision, then what they say is
important to you, not because of its content, nor because you
relate to it, but because the person is important to you. When
you talk with visitors on Sunday, your goal of love is for them
to feel heard, understood, accepted, and appreciated. You must
listen to the mundane to discover the pain. Ministry begins by
giving the attention people need to feel important enough to
you. Then they will share their needs with you.
Once you make that decision, then follow these three steps
to invite guests to share their lives and needs with you. First, be
totally there for them. Do not interrupt your conversation with
them to speak to someone else. Be totally there with them as
long as the conversation lasts. Second, make eye contact. Eye
contact is the most powerful means of giving attention and
encouraging someone to talk. Third, ask “what” and “how”
opened-ended questions. These encourage people to talk, which is
what they want to do.
Communication Skills: Tap the Power of Two-
Way Communication
We share our lives with other people through two primary
communication skills: listening and speaking. Listening is the
secret of communication. After all, which skill is more important
for you to be a good communicator: listening or speaking? Sev-
enty-five percent of all communication is listening! You will
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how to be a miracle
not know what to say to another person until you have heard
what he has said. The art and skill of listening equips you for
ministry in four very important ways.
1. Listening equips you to understand. You have nothing to
say until you have heard the needs, wants, and prob-
lems of the other person. Your communication will be
ineffective if you fail to listen first! The worst thing
you can do in communication is to close someone out
while he is still talking so you can “think of what
you’re going to say” to him in return!
I was seated on a crowded commuter plane one time
when an older gentleman asked me if I would con-
sider changing seats with his associate. I thought
about it, but since my large frame could barely fit in
the aisle seat as it was, I politely refused. The older
gentleman smiled and took his seat next to me any-
way, and began the normal traveling conversation
about “what we do.” When religion came up, he sud-
denly cut off the conversation. But at one point, he
said he had been retired for more than 30 years, so I
asked him, “What made you so successful that you
could retire thirty years ago?” That one question
began a one-sided conversation that lasted the rest of
the flight.
He talked and I actively listened. Just before we
landed, he said, “Ken, I like you. I don’t know why I
like you, but I do.” He then said, “I want you to play
golf with me the next time you are in California.” He
was a millionaire who lived on a golf course, and he
gave me his name, address, and phone number. When
was the last time you had a millionaire give you his
address and phone number to play golf? Why did he
like me so much? He liked me because I cared about
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him, and I made him feel important. I did it by lis-

tening to him!
2. Listening equips you with compassion. Compassion is
feeling what another person is feeling. This puts you
in the same place as our compassionate God, who
feels our pain. Compassion lets you know how to
respond to a person’s pain. You must learn to listen
with your heart, not just your ears. This lets you hear
more than mere words. You will hear another’s soul.
3. Listening equips you with bonding by the Spirit. The
most effective ministry takes place in relationships
that have been bonded by the Spirit of God. When the
bonding occurs, trust grows, openness occurs, and
friendships are born. Each of those crucial elements
of relationship hinge on your ability to listen!
4. Listening creates divine appointments. In recent years, I
was invited to conduct a workshop on the Care Min-
istry for the regional convention of a large denomina-
tion of churches. I knew that the newly selected
leader of the national organization was scheduled to
speak at the same convention, and realized that it
would obviously be advantageous to make contact
with him. I asked God for a divine appointment and
if I did get an opportunity to meet with him, the
Lord gave me a series of questions to help me dis-
cover the needs he was facing as the leader of 11,000
churches.
I was having lunch with some of the other workshop
speakers when a personal friend of mine told me he
would have to leave the luncheon early. He had to pick
up the head of this denomination at the airport! I had
prayed for a divine appointment (not a “promotional
moment”) that morning. I knew this was no accident,
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how to be a miracle
so I asked him if he would like me to go to the airport

with him, and he agreed.
At the airport, the leader of the denomination gave my
friend a big hug. I guess he thought I was part of the
welcoming committee too, so even though we had
never met, he also gave me a very warm and loving
hug! On the way back to the convention site, my friend
suddenly realized he had to return to the airport to
pick up the pilot. He asked me, “Ken, would you take
Brother So and So to the room?” I told him I would
love to. I had only one problem—I didn’t know where
the room was located in that very large complex. When
we arrived, the brother visited a rest room and I
quickly found out where the main meeting hall was
located. The leader returned and put his hand on my
shoulder, and I led the way to the meeting!
God arranged things so that I somehow walked into
the main meeting with the national leader and most
influential person of the denomination. All the pas-
tors there thought I was with him, and he thought I
was with them. All I knew was that I was just glad to
be there. No one knew me from Adam until I walked
into the room with their national leader. Then it hit
me: God just introduced me to the entire regional
organization.
When the company that was contracted to record all
the sessions forgot to equip the room where the
denominational leader was speaking, I quietly told
him I would take care of the problem. I knew only
one person there, but that one person was the one
who could solve the problem. I found him, and we
quickly had the sound system functioning for the
national leader’s address to all the pastors. I sat in the
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front row next to the regional director over those pas-

tors, and continued to serve the national leader.
After the meeting, I asked the leader if we could
spend some time together during the next two days.
He smiled and told me that “right then” would be a
good time! For the next 30 minutes, we talked pri-
vately in the senior pastor’s office at the host church.
I began the conversation by making the only state-
ment I would make about me or my ministry in the
entire interview. I said, “Brother, I travel a lot, and I
talk to a lot of pastors. What are the problems that con-
cern you in the fellowship?” For the next 30 minutes, he
talked and I listened.
We were bonded together by the Spirit because I lis-
tened with compassion. I felt his desire to see the fel-
lowship of churches grow. I felt the urgent need he
sensed for a fresh move of the Spirit among the
churches, and I felt his need to help the pastors.
The next day, I happened to arrive in the parking lot
at the same time as my friend, the national leader,
who arrived with a car full of pastors. As I gathered
my workshop material in my arms, he left the group
of pastors to come over to me, put his arm around
me, and walk with me into the church like an old
friend. Why were we so close? Did I impress him
with how great the Care Ministry is? No. I listened
to his heart with pure motives and genuine concern.
That gave the Holy Spirit an opportunity to bond
us together.
After the convention, this man agreed to let me visit
him at his office at the national denominational
headquarters. I carefully spelled out the reason for
my visit in a letter, and included some promotional
material and a video about the Care Ministry. When I
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how to be a miracle
arrived, we talked briefly, and I noticed that he had

my material on his desk. When I asked him if he’d
had an opportunity to view the video, he said he had-
n’t. Then he caught me by surprise when he said,
“Ken, I want you to speak at our General Convention
next year.” I was shocked! I had not told him any-
thing about the Care Ministry and he had not viewed
my video, so he did not know what the Care Ministry
would do for the fellowship of churches. Yet he had
asked me to speak at the General Conference for all
the denomination’s churches in the nation! Why? I
gave the Holy Spirit an opportunity to bond us
together when I laid aside my own agenda and took
the time to listen to this man of God.
Two months later, I heard this man say during a ser-
mon, “I don’t do anything without praying and hear-
ing God, because that is the only way to know that
you are doing the right thing.” Right then I heard
God say, “Ken, I arranged the divine appointment,
and I want you to speak at the General Convention.”
This was divine-human cooperation. God opened the
door, and I walked in by faith. I listened, and God
confirmed it.
Listening will equip you to open doors that nothing else
will, because listening gets God involved! The Care Ministry is 80
percent listening and 20 percent talking. The Care Ministry is
a successful need-fulfillment ministry because it is dedicated
to the key principle of success: “Find a need and fill it, find a
hurt and heal it.”
Speaking is the second key element of communication. There
are three components that communicate when we speak.
Which of the three components is the most important?
1. Body language.
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2. Tone of voice.
3. Words.
Which of the three has the greatest impact on people
when we talk to them? Research has yielded some surprising
facts about the way these elements impact listeners:
• 38 percent of all communication is tone of voice.
• 55 percent of all communication is body language.
• 7 percent of all communication is the words that we use.
People often tell me, “Ken, I want to be in the Care Min-
istry, but I don’t know what to say.” The fact is that it doesn’t
matter! If you love and care for people enough to listen to
them, then you will communicate the right thing even when you
say the wrong thing! People won’t walk out of church and say,
“Boy, do you remember what they said to me?” No, they walk
out of church thinking, “Boy, those people really love us.” That
is exactly what we want them to remember!
The Five Levels of Communication
The deeper you go into communication, the closer you
will get to hearing the real need in a person’s life. Communica-
tion involves at least five levels: cliché, facts, opinion, emotions
and feelings, and “peak experience.”
Communication on the “cliché level” consists of light remarks
like, “Hi. How are you doing?” Religious clichés include
phrases like,“Praise the Lord. Hallelujah! You’re good, I’m fine.
Hallelujah, I’ve got the victory, you’ve got the victory, we all got
the victory. I’m blessed, you’re blessed. Hallelujah!” The cliché
is appropriate in the grocery store aisle when we pass people
and say,“Hi. How are you doing?” We just hope they won’t say,
“My dog died, my garage door fell off, my dishwasher fell
apart, and my husband left me last night.” We don’t want that
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how to be a miracle
information—we want them to say, “I’m fine.” Cliché is good,

but ministry takes place only when we get beyond the cliché.
Communication on the “fact level” majors on factual ques-
tions and answers, such as, “Where do you live? How long have
you lived there?” This obviously has a place, but it will never
help us discover the pain in a person’s life.
The communication of opinion is our first real window into
the heart and needs of a person. Everyone loves to tell people
what he thinks. The more we understand people, the more we
can meet their needs.
The communication of emotions and feelings reveals the “fin-
gerprint” of the soul. We may “think” the same thing about
something, but we all will have different “feelings” about it.
When you get to the feeling level, you begin to touch the pain.
When someone shares an experience, either good or bad, ask:
“How do you feel about it?” Only by understanding the emo-
tional level of response will you truly be able to serve others.
The fifth level of communication is “peak experience.” People are
communicating at the “peak” when two people feel heard, under-
stood, accepted, and loved because of communication! Husbands
and wives desperately need peak experiences. They feel fulfilled
and satisfied when they feel that they are heard and understood.
When you begin communicating with someone, you need
to have an idea of where you are going with the conversation.
These five levels are indications of where you want to go. Start with
the cliché, move on to facts about events and experiences, and
then ask for an opinion about the event. But don’t stop there.
When you discover how someone feels, you will discover his
pain and how you can help and bless him.
Interview Skills: The Search for Relationship
Interview skills effectively increase your ability to invite
people to share their lives and needs with you. You will need
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these interview skills to effectively meet the needs of the first-

time attenders.
The A.I.D. Communication System
This simple system of communication helps to begin a con-
versation, keep it on track until you are able to discover a person’s
needs, and puts you in a “relational position” to meet the needs.
“A.I.D.” stands for Approach, Interview, and Demonstration.
The Approach step reminds you it is time to become a vis-
itor’s friend. People generally do not share their pain with
strangers. This is a time to ask visitors questions about what is
important to them. Learn about their spouse, their children,
their hobbies, and even their sports interests.
The Interview step is a time of discovery and need develop-
ment. If you are going to meet people’s needs, you must under-
stand their needs. This is a crucial step, because if they do not
have needs, then you have nothing to give them except uncondi-
tional love. Need development is simply having others agree
they have a need for the Lord to intervene in their lives. This
makes it much easier for you to pray for their specific needs.
The Demonstration stage is the point at which we demon-
strate our love for visitors and put action to our desire to meet
their need. Our first expression of the love of God is to pray for
them and release the power of God in their lives. It is always
good to touch those you pray for, either by holding their hand,
or laying your hand on their shoulder—but always ask permis-
sion before doing this.
The I.E.N. Principle
The I.E.N. principle is another powerful tool to help you
develop better interview skills and open the doors into people’s
lives. “I.E.N.” stands for Interest, Entertainment, and Needs, the
three practical doors into people’s lives.
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how to be a miracle
When you interview visitors, ask about their interests!

What interests do they have? Is it their job, their children, their
family, their hobbies, sports, or their church? What issue in life
brings them the most fulfillment? If you are asking yourself,
“How am I going to find out what brings fulfillment to the
first-time attenders at the church?” well, the solution is very
simple—ask them.
Then ask them what they do for entertainment. We are an
entertainment-driven society. Billions of dollars are spent to
entertain us. Entertainment is a topic that is very interesting to
them, and they will be quick to talk to someone who is inter-
ested in the same form.
Learning about any one of these areas in a visitor’s life will
give you an opportunity to talk to him about things that inter-
est him. When I do not know very much about a person’s
interest area, I just let him educate me about what is important
to him!
The most important, and most difficult, area to ask about
is the area of personal needs. The time you invest in discussing
what is important to a visitor will usually open up an opportu-
nity to find out where he is hurting. This is truly “need-fulfill-
ment ministry.” Now people may not let you in the door of
need initially, but they may let you in the door of interest.
Remember: You are trying to find the door into a visitor’s
life so you can become his friend and meet his needs! You are
not wanting a working relationship, but a personal relationship.
The only way we can meet first-time attenders’ needs, and the
only way we can bring them into the life of the church, is by
investing the time to become their friend. If you are willing to spend
just a few hours relating with someone to enter the doors of
their lives, you will find yourself becoming a “door” to Jesus
Christ and the Church! As you practice the skills of love, you
will discover that people will let you into their lives, and you will
begin to experience divine appointments of the Holy Spirit.
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Chapter 5
a
RELATIONSHIPS EMPOWER YOU
FOR MIRACLES
Alfonso was born and raised in another country where,

through the influence of family members, he became involved
in organized crime. His mother moved to the United States
with her sons to break away from this influence, but Alfonso
became involved with it again. His criminal activities caused
his mother much frustration, fear, and sadness, since she never
knew what trouble or what jail he might be in. At times she
wondered if he would come home alive or be carried home
dead. Alfonso brought shame to the family, yet he had no
intention of changing. He was a curse to his mother.
While Alfonso was still a young man, God began to deal
with him through a number of circumstances. Alfonso began
to want to change, but still could not. Finally he cried out to
God, who sent some Christian friends to help him. Alfonso was
saved, and he began to build a godly life. He got a job, left his
old ways behind, and got involved in church. He became a
member of a Care Team led by my friend, Dean Roberts, one of
the original Care Team leaders who has experienced a very suc-
cessful ministry as a group leader and coordinator.
One night, Alfonso told the Care Team that his mother,
who lived far away, had been diagnosed with a serious illness,
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and that she was afraid. Alfonso had encouraged her to trust
God to heal her, and he prayed with her on the phone. He told
the group that the day before the Care Team meeting, he had
spoken to his mother again. He suddenly broke into tears, but
then he continued to tell the story with his strong accent. He
told the group that his mother had said,“There must be some-
thing wonderful about Alfonso’s God, because the doctor told
me I no longer have the disease!” Alfonso grinned and told us,
“I love my mother, and I thank God!”
Dean Roberts, his Care Group leader, said, “By the end
of Alfonso’s story, many of us were fighting back tears as we
rejoiced in the miracles of God. First, this was a miraculous
healing in answer to prayer. Secondly, God had miraculously
changed Alfonso’s life. He had been transformed from a curse
to a blessing right before his mother’s eyes! Thirdly, this man,
who was very different from us, felt very much like our
brother, and we hugged him, prayed for him, and thanked
God with him.”
Ezekiel and Alfonso in the New Testament
Alfonso reminds me of the bones in Ezekiel’s prophecy.
By all rights, he shouldn’t have been in that home shedding
tears and worshiping God with those Care Team ministers. He
had been a career criminal in his native country and here in the
U.S. He was a hardened parasite preying on society, and he was
as good as dead in his tortured mother’s eyes. But God had His
own plans for Alfonso—that young man was destined to be
part of God’s great end-time army of miracle workers! God
saved Alfonso from ruin through loving, giving relationships
with His people. This is the very heart of the Care Ministry in
the church.
Ezekiel described how the army of God will be raised up
from the pile of dry bones:
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relationships empower you for miracles
“And I will put sinews [ligaments] on you, make flesh

grow back on you, cover you with skin, and put breath
in you that you may come alive; and you will know that
I am the Lord.” So I prophesied as I was commanded;
and as I prophesied, there was a noise, and behold, a
rattling; and the bones came together, bone to its bone
(Ezekiel 37:6-7).
Ezekiel saw a pile of bones that would become the army of
God. The first act of the Spirit was to draw those bones
together: “bone to its bone.” God’s army in our day will rise up
only as the bones come together. In many churches today, dry
bones meet together in a single pile, but they are not joined
together. They are not an army coming to life; they are an army
drying out in a graveyard! What will make today’s church
become the army of God? The apostle Paul has an answer that
should change the way we look at the church!
Paul urged the Ephesian believers to grow up into Christ,
the head of the Church, “from whom the whole body, being fit-
ted and held together by that which every joint supplies,
according to the proper working of each individual part, causes
the growth of the body for the building up [or strengthening]
of itself in love” (Eph. 4:16). You are fitted or bonded together
with other “bones” in Christ’s Body by “spiritual joints.” These
“joints” provide you with spiritual stability while you labor
with the other “bones” to produce growth and new strength in
the Church in love.
What Is a Joint?
A physical joint is where two parts come together. I have
to admit that I am not very mechanical. In fact, when I pick up
a tool at home, my children begin to laugh and say, “Dad, put
that thing down before you hurt yourself. Let Mom do it.”
However, even though I am not mechanical, I have observed
certain ways the natural realm works.
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I know that a “dovetail joint” describes a special way the

parts of my kitchen cabinets are joined together for maximum
strength without the use of nails or staples. I have learned that
a “trap joint” describes the way two parts of the plumbing
come together under a sink. In our physical bodies, our bones
are brought together “bone to its bone” in our joints. The joints
in the Body of Christ are interpersonal relationships.
Old Testament Prophecy Fulfilled!
Contrary to popular belief, spiritual unity is not a theolog-
ical issue! We do not experience the unity of the Spirit because
we mentally agree; God joins us at the heart, not the head.
Unity of spirit does not come by belonging to the same associ-
ation, fellowship, or denomination. Unity is not an ecclesiasti-
cal issue, but a relational issue.
The only way God’s people are united is through relation-
ships (or joints) with other people in the Church. The Church
is more than meetings, tasks, or buildings; the Church is peo-
ple. You don’t “go” to church—you “are” the Church!
The Threefold Purpose of Relationships
Why does God unite us through relationships, and how
do they affect the way we function in the Church? Paul says
the “joints” in the Church fit us together, hold us together, and
help supply spiritual needs. This is a perfect description of the
“threefold purpose of relationships” in the Church.
Relationships Fit Us Together
When I graduated from college, I had a degree in New
Testament theology. I was educated, I could preach, I could
teach, and I had gifts for the ministry, but I was not minis-
tering because I did not fit anywhere. I heard about a church
in town where a thousand young people were meeting
together. I went on Sunday night, and I met the pastor after
church. In that short time of fellowship, God began to bond
us together. We began to have a relationship, and within three
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months, I was on staff and he was mentoring me in the min-

istry. It all began with a relationship that fit me into the min-
istry of the church.
Most Christians remain uninvolved and inactive in their
churches because they don’t feel like they fit—they don’t have
relationships in the church. When we don’t feel like we fit or
belong, we don’t get involved. Relationship always precedes
involvement.
1. Relationships are the only way you belong in the church.
You do not belong to a meeting, an institution, an
organization, or a corporation; you belong to people.
If you do not have a sense of belonging, you will not
want to invest in the church. There must first be a
sense of belonging to the local church before you will
invest yourself in the church. Belonging happens
through relationships.
2. Relationships are the only way you feel secure. Ministry
requires a support base, for if you make a mistake
(and you will from time to time), you need someone
who will support you instead of criticizing you. If
you do not have relationships that support your min-
istry attempts, you will not take the risk to minister.
There is too much to lose. Most people would rather
have superficial acceptance in church than authentic
rejection because they did something wrong. Eighty
percent of all church members today are not func-
tioning in the church because they “do not know any-
one” in their local church! They attend church “out of
joint.” They are not bonded, so they do not have the
security to minister.
3. Relationships are the only way you have friends. Church
is a very lonely place when you don’t have friends to
support you. When you come Sunday morning, you
sit by yourself and wonder if anyone really cares if
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you are there. It is painful to attend a meeting with-

out belonging. We all need the support of friends to
function at our best. We need their love, their sup-
port, their care, and their prayers.
4. Relationships are the only way you feel needed. Meetings
don’t need you; institutions don’t need you. People
need you. To really feel a part of the local church is to
feel like you are needed by the people. That means
you would be missed. Your gifts, your strengths, and
your talents are part of the success of the ministry.
5. Relationships are the first motivation for ministry. The
Bible calls service and ministry a “labour of love”
(Heb. 6:10 KJV). Love is the first motivation for our
involvement in ministry to others. Churches often
require commitment from people before the church
demonstrates its commitment of love toward the peo-
ple, and then they complain about the poor response.
Team Ministry and Relationships
Jesus did not train the disciples by starting a Bible college.
He related to His disciples. Within that relationship, He
imparted the anointing of the Spirit and released them to min-
ister to the needs of others (see Lk. 10:1). I have seen this in my
ministry through the years. Darrell Massier began to attend
the church I was pastoring, took some ministry training classes
there, and followed me around as I ministered to people.
He watched me lead people to the Lord, and when I went
on staff at the church with 4,000 members, Darrell and his wife
came with me. He was the first person I asked to be part of the
Care Ministry after God revealed it to me. In the five years
Darrell was involved in the Care Ministry there, he led 500
people to the Lord. His Care Team has also led several hun-
dred to the Lord. He reproduced himself in about eight or ten
leaders in the church, and his group multiplied every year!
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Did this just happen? This ministry was the fruit of our
relationship. If you want to see a release of ministry, find
someone who is doing the ministry and stay with him. You
will see an increase in your own ministry. It is a biblical and
spiritual reality.
Relationships Hold Us on the Ministry Team
When I was pastoring a church, I quickly discovered that
I did not have the emotional energy to invest in everyone in the
church. The Lord led me to invest in the men who were leading
our small groups. This leadership team met every week, and I
had lunch with each one of them every week. Although I
invested much of myself and my time in these men, the “pay-
back” was even greater!
Aside from the fruits of their labors, I found that the love
and friendship I received from my leadership team kept me in
the ministry! We had a common vision for the church, a com-
mon passion for the Lord, and a common love for one another.
They were there for me when I needed them, and I was there
when they needed me. It wasn’t just because I was their pas-
tor—we were friends.
My most rewarding times as a pastor did not come
through the growth of the church, the building programs, the
counseling, the preaching, or the conventions. I was rewarded
by the time I was able to spend with the team who loved me
and stayed with me. Love held me in the ministry. Love
rewarded me more than anything the ministry had to offer!
Team relationships keep us “in place” and in the ministry
when we want to quit. The devil always uses discouragement to
cause you to drop out of the ministry or active roles in the
church. Face it: You will encounter problems, make mistakes,
and suffer setbacks as long as you are breathing. As you begin
to step out in the Care Ministry, satan hopes he can weaken
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your faith in the vision so you will quit before you experience
the miracle God has for you.
You will probably not have your miracle the first month of
ministry, nor the second, nor the third. In fact, it may take you
five or six months before you have your first “divine appoint-
ment”! All I have to say is: “So what? If you haven’t seen any-
one saved for five or six years, what difference does a short wait
of five or six months make?” But relationships on the team will
keep you in the ministry until your miracle comes.
Relationships Supply Spiritual Strength
Connie was another faithful member of a Care Team
headed by Dean Roberts. Connie’s daughter, Stacey, was an
occasional church attender, and her husband, Larry, was
unsaved. Stacey came to the Care Group cautiously at first, but
as they began to labor with her in prayer for her husband, she
opened up and became friendly with the group. The Care
Group shared her joy when they saw Larry come to church
with Stacey the Sunday he made Jesus the Lord of his life.
Dean told me, “I can still remember the look on Larry’s
face when he first visited our Care Group and discovered that
he had an immediate cluster of over a dozen friends who all felt
they knew him!” Another couple in the group became close
friends with Larry and Stacey and helped them grow in Jesus.
They even went out together regularly and took vacations
together. The group also began to pray that God would bless
Stacey and Larry with a child, since they were childless. The
whole Care Group rejoiced the day God answered their prayers
when Stacey and Larry adopted a precious baby girl!
God never intended you to walk the Christian walk by
yourself. You were saved to be part of Christ’s Body, to function
in His army, and to belong to His family!
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“God, Where Are You?”

Fred Kropp, one of the best facilitators of the Care Min-
istry International Team, suffered a heart attack during his
years of pastoring. A heart attack is a scary and lonely experi-
ence. Fred desperately wanted to sense the presence of God in
the midst of that trial, so he began to pray,“God, where are You
right now?”
During the lonely ambulance ride to the hospital, Fred
continued to pray, “God, where are You?” When the ambulance
arrived at the hospital, Fred was preparing himself for the
emergency room ordeal. But when they opened the doors to
the ambulance, 30 friends from the church suddenly sur-
rounded the ambulance wanting to know the condition of their
friend, Fred! Right then, God spoke to Fred and said, “Here I
am—I am in My people!”
In those times when we cannot feel the presence of God,
we need each other. We need each other daily. Relationships are
not an option for you. Relationships are your first step if you
want to be part of the army of God. You receive supernatural
strength when you are bonded to others with a common
vision, mission, and goals. God-ordained relationships will give
you the strength, support, and motivation to help you achieve
your destiny in God. One thing is sure: You will never get there
by yourself. Ministry flows from relationships.
The Bonds of Relationships
“…Holding fast to the head, from whom the entire body,
being supplied and held together by the joints and ligaments
[bonds], grows with a growth which is from God” (Col. 2:19).
Just as strong ligaments hold the physical joints of our bodies
together, God has ordained that relationships bond us together
as parts of His Body, the Church. Without ligaments (relation-
ships), we are just a pile of bones incapable of working
together, growing, or handling the weight and stress of life. We
all would be out of joint and useless.
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Have you ever seen churches fall apart during times of

stress? People leave those churches because they are not bonded
to one another in relationships. You cannot be bonded to a church
by merely attending Sunday morning church services, yet it is
only the bond of relationships that empowers you to fulfill
your ministry and destiny!
Without relationships bonding us together, we will not
have the strength to endure adversity, disagreement, or crisis.
The Bible describes two kinds of bonds or ligaments that hold
our relationships together in the Church: the bond of peace
and the bond of love.
The Bond of Peace
Paul urged the Ephesian believers to be “…diligent to pre-
serve the unity of the Spirit in the bond of peace” (Eph. 4:3).
The source of unity in the Spirit is the peace of God. Unity of
Spirit is the result of peace in our relationships. How are our
relationships bonded with peace? The answer applies to every
relationship we have, not just those in the church. Peace in rela-
tionships comes from trust in the heart. Trust comes when we
are related to someone who is trustworthy.
Relationships without peace are dysfunctional relation-
ships. Marriages devoid of peace are dysfunctional. Parent-
child relationships that have no peace are dysfunctional.
Peace enables us to function together, and peace comes when
we trust one another. Most Christians think they have peace-
ful relationships with almost everyone in the church because
they sit in services together. The bond of peace involves much
more than that.
How can we promote peace and bond together on the
ministry team for the purposes of God? Peace occurs when the
“relational bank account” is full. The “relational bank account”
is a metaphor I use to describe the amount of trust we have
built into our relationships. A “relational bank account” with a
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rich supply of deposits will produce feelings of safety and

security in those we share it with.
You can make deposits and withdrawals in these “rela-
tional bank accounts.” Just as it is with the bank on the corner,
you can make more withdrawals than deposits at this “bank”
and get into a whole lot of trouble. If you are “overdrawn” in a
relationship, then conflict will arise.
The problem is that we don’t see the problems in our rela-
tionships as “relational overdrafts.” We think they come from
the shortcomings in the “other person.” We think that if he
would just improve in his areas of weakness, then we would not
be having a conflict. The only problem with that reasoning is
those shortcomings were in place even when there was no rela-
tional conflict!
Have you been making withdrawals or deposits in your
relationships? If you truthfully evaluate your troubled rela-
tionships, you will discover your “bank account is overdrawn”!
Examples of Relational Withdrawals:
• Criticism, faultfinding, being judgmental.
• Continually asking or demanding service from the
other person.
• Taking his service for granted.
• Taking his character for granted.
• Being self-serving.
• Limiting communication.
• Exposing weaknesses to others.
• Saying one thing and doing another.
Each time you make this type of withdrawal, the emo-
tional balance in the bank account of your relationship gets
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lower. If a situation arises that places demands on the relation-

ship, you will discover you have nothing in the relationship
that will motivate the person to work with you!
Examples of Relational Deposits:
• My affirmation gives you value.
• My communication gives you myself.
• My integrity gives you my word.
• My honesty gives you trust.
• My kindness gives you care.
Let me give you an example of the deposit of kindness.
My wife and I celebrated our twenty-fifth wedding anniver-
sary this year (even though everyone tells us we don’t look
that old). We celebrated it every day during the week. I
would wake up in the morning and tell Cheryl, “Happy
anniversary, honey.” On Thursday, during dinner, my wife and
oldest daughter Joanna decided they would go to the mall
after dinner.
I said, “Y’all go on to the mall, and I’ll clean up the
kitchen.” After my wife picked herself up off the floor from the
shock of my offer, she told me it was a great idea, and they left.
Now a wife’s idea of “when the kitchen is clean” is differ-
ent than a husband’s idea of “when the kitchen is clean.” My
wife had 25 years to domesticate me, so I was trained to know
what her idea of a clean kitchen was. For my wife, a clean
kitchen also means a clean counter. I was determined the
kitchen would be clean.
I cleared the table, rinsed the dishes and placed them in
the dishwasher (praise God for dishwashers), swept the floor,
and cleaned that counter. I even got the tile cleaner out to clean
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the counter. Two hours later the kitchen was clean, so I went
into my office to finish some work.
Then Cheryl came home, went into the kitchen, and saw
the clean kitchen—complete with a spotless counter. Then
peace came emanating from the kitchen and filled the whole
house! Peace was everywhere. Cheryl peacefully came into my
office to hug and kiss me. Why? I had made a deposit of car-
ing about her. She didn’t have to spend two hours in the
kitchen cleaning up after coming home from shopping. Car-
ing is a big deposit.
The Five Bonds of Love
Above all, put on love, which is the mature bond of unity
(Colossians 3:14, the “Houts translation”).
Unity of the Spirit is the result of bonding, not doctrine
or church involvement. It flows from relationships. Love
bonds us together in unity. There are actually five different
bonds that form the cord of love in your relationships! These
bonds are:
1. The bond of unconditional love.
2. The bond of friendship.
3. The bond of affirmation.
4. The bond of serving.
5. The bond of covering.
The Bond of Unconditional Love
Unconditional love frees us from two terrible fears that
keep us from fulfilling our destinies in God: the fear of fail-
ure and the fear of rejection. The only way to overcome these
twin demons of fear and do anything great for God is to
allow unconditional love to set you free! Then you will expe-
rience the fullness of the ministry God has for you.
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h i
If I’m not free to fail,
then I’m not free to succeed.
Every opportunity for success has a corresponding oppor-
tunity for failure. If you are afraid you might make a mistake or
fail, you won’t attempt to do anything for God. Your fear of
criticism and rejection by people in the church will keep you
from taking the risk.
Opportunity is spelled R-I-S-K. God always arranges
opportunities for miracles, but fear will stop you from possess-
ing the miracles God has planned for you. Unconditional love
equips us to empower the members of our team to succeed!
Have you ever tried to do something for God, and failed?
I have failed so badly that I didn’t know if I could ever get up.
Do you know what I need to hear when I am down on the
ground with my face in the mud of despondency? Let me tell
you two responses I do NOT need to hear!
1. I do not need you to tell me what I did wrong. I know
what I did wrong. The devil has been telling me sev-
eral times a day what I did wrong. In fact, I pretty
much believe his lie that not only did I do bad, but I
am bad.
2. I do not need you to tell me what the Bible says about
what I did wrong. I could preach a better sermon
about my problems than you could.
The foundation that gives us the “freedom to fail,” and
thus the freedom to succeed, is unconditional love. We all need
someone who will honor, esteem, respect, and value us as much
after we fail as he did before we failed. Isn’t it true? You need
someone to believe in you when you do not even believe in
yourself. You need someone to love you when you do not feel
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lovable! The time you need to be loved the most is when you
h
deserve it the least.
Unconditional love is a
i
commitment to honor,
value, respect, and appreciate
each other as much after
we fail as we did before.
How can you value someone who just failed? You begin by
looking past the temporary event of the failure and seeing the
gifts, skills, abilities, life, and strengths that are still there! The
failure is an event that is a learning experience, but it does not
determine the value of the person. It does not stop the person
from achieving his destiny.
The Bible says,“For a righteous man falls seven times, and
rises again” (Prov. 24:16a). If you fail seven times, how many
times do you have to get up? At least seven. It isn’t the failure
that is important to God—it’s the “getting up” that counts!
The bond of unconditional love in our Care Group rela-
tionships will cause you to tell me, “Ken, I believe in you. You
are still gifted, talented, and strong. I believe you are going to
make it. In fact, I know you are going to make it because we are
going to go through it together.” It will cause you to lay aside
judgment for mercy, and reach down and pick me up by your
love and faith to walk with me.
I have an odd but important request I want to make of
you: “Please make an adequate number of mistakes!” If you are
going to reach your destiny, if you are going to succeed in the
Care Ministry, you must make an adequate number of mistakes. It
is part of the learning curve.
I had pastored for 17 years, and when God called me to
the traveling ministry, I didn’t know anything about how it
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worked. I made every mistake that anyone had ever made, plus
I found some mistakes no one had ever done before! During
the first year of this ministry, my learning curve was a vertical
line headed straight up, and my income curve was a vertical
line plummeting straight down! When my learning curve flat-
tened out, my income line also bottomed out, and life was very
difficult that first year.
I could have quit that first year and used my mistakes as a
reason to say that God was not blessing the ministry. Of
course, I would have also missed my destiny in God! I went
through that season of mistakes, I learned, and I allowed those
things to improve me and the ministry. Today, we are one of the
fastest-growing ministries in the United States! That is why I
repeat my exhortation: “Please make an adequate number of mis-
takes.” Go out and make the number of mistakes that is needed
for you to succeed. If you are not making mistakes, you are not
doing the ministry!
Take courage: The entry level of all ministry is incompetence!
Of course you don’t know what you are doing—you are start-
ing at square one. Trust the process of God. As you make mis-
takes, God will lead you, and He will manage to complete His
work in spite of you!
Unconditional love creates a community of encourage-
ment. You need an environment that will strengthen you, not
just for the stress and demands from ministry, but for every
area of your life. In your career, there will be opportunities that
will require risk-taking. When you are empowered by a team of
people who love you unconditionally and believe in you, when
you have true friends who are there to support you, it will be
much easier to “get out of your boat of security” to walk on the
water of opportunity!
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The Bond of Friendship

When I first started in the pastorate, I discovered that peo-
ple had expectations about me that went something like this:
“Always be in victory, never have any doubts, never have any
problems, have answers for every problem in the church, always
preach good sermons, and be available when I need you!”
I learned from experience that expectations sabotage rela-
tionships! I was a very lonely and isolated pastor. Then I went
to a pastor’s retreat where a bunch of us decided to play some
touch football. The man lined up against me pastored a church
of a thousand people. I didn’t have a large church, so I knocked
him on his fanny! (It felt good.) Then he pulled up some grass
and threw it at me, so I threw it right back at him. In seconds,
16 pastors were throwing grass at each other and laughing, car-
rying on, and having a great time. The best part of it all was
this: Right in the middle of that grass fight, while we were
being silly and carrying on, I knew I needed a friend.
The next Sunday, I told my congregation, “It’s awful
lonely being on this pastoral pedestal. I’ve tried to always be in
victory, never have any doubts, never have any problems, and
never have a down day. Listen, I’m tired of being lonely…if you
can accept me just the way I am, with all the good, the bad, and
the ugly, warts and all, then we can be friends. I need somebody
who will accept me for who and what I am, so I will grow into
what God wants me to be.” That Sunday was a very liberating
day, for I stopped being an institutional pastor and became the
friend the church needed me to be. It changed the way I pas-
tored from then on, and it changed the church.
The Bond of Affirmation
Affirmation is the act of seeing good in a person and
telling them about it. I learned this principle from a friend
named Paul who mentored me in the love of God. He pastored
a very large and successful church, yet he treated me in a way
that no Christian ever treated me. Every time I got around
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him, he would tell me how great I was! I had lots of Christians

tell me how bad I was, but Paul was different. My friend
showed me that there is only one person in the entire universe
that wants to see sin, and that’s the devil.
About six months after our friendship began, I decided I
was going to “out-affirm” Paul. Next time I saw him, I said,
“Hi, Paul,” and then I affirmed him. Then he affirmed me.
Then I affirmed him, and he affirmed me. This went on con-
stantly after that—we became our own Mutual Admiration
Society! He was the president and I was the vice-president. I
hope you realize that this is the way the church needs to be!
What would happen if visitors came to church and all they
heard was affirmation and love? They’d think they’d died and
gone to Heaven, because after all, church folk don’t talk that way!
The principle of affirmation says you can love only what
you value. Conversely, you cannot love what you do not value.
Affirmation and appreciation increase the value of the other
person.
Divorce comes from depreciation; love comes from appre-
ciation. This happened in my marriage after Cheryl and I had
been married for ten years. We had three kids in three years
(once we figured out why, we stopped, but it took us a while).
My wife stopped looking like the teenage queen I married ten
years earlier, and she began to look like the mother of three
children who all were in diapers!
I did what the American male was supposed to do: I
began to be critical of my wife. I called it “constructive criti-
cism,” but she called it exactly what it was—“criticism.”
After this went on for several months, I lost my “warm
fuzzies.” You have to have warm fuzzies in your marriage, and I
didn’t have them, so I went to God. I said, “God, I don’t have
any warm fuzzies in my marriage. What should I do?” He told
me to write out a list of the traits and characteristics in Cheryl
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that had made me want to spend the rest of my life with her
ten years earlier.
The list was not performance-based, because if the per-
formance stops, then the love stops. I listed only the traits and
characteristics of what and who she is. I listed 47 different
traits and characteristics that I valued about Cheryl. Then I
asked her, “Honey, do you want to know what I really think
about you?” (After several months of my criticism and fault-
finding, she hesitated.) Finally, she said, “I guess.”
When I read her the list of 47 different traits and charac-
teristics that I valued in her, there were four immediate results:
My wife’s self-image rose dramatically, she began to develop
the values I’d listed that had not yet been fully developed, all
the warm fuzzies came back, and Cheryl became my best
friend. Honestly, I would rather spend an evening with her
than with the President of the United States!
You Have an Appreciation Bucket
You have an “Appreciation Bucket” inside your soul. When
you don’t receive appreciation, you feel used and empty. Our
society is very negative. Very few of us get appreciated at the
job, at church, and in our homes. We just don’t get our “buckets
filled” very often. When someone criticizes you and puts a hole
in the bottom of the thing, whatever is inside drains out. We all
need to be appreciated, and it takes a conscious decision to
relate and communicate in a changed lifestyle.
The Care Ministry, and the Christian life in general,
requires a lifestyle of affirmation, a lifestyle of seeing good in
people and telling them about it. Psychologists claim that 77
percent of what we think about ourselves is negative! Maybe it
is no accident that we have a difficult time seeing good in our-
selves, much less others. People need 14 hugs a day to remain
emotionally stable. Some of you thought you had a real prob-
lem, but all you need is more hugs each day.
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The Bond of Serving

John the apostle wrote,“We know love by this, that He laid
down His life for us; and we ought to lay down our lives for the
brethren” (1 Jn. 3:16). Serving is one of the most powerful
demonstrations of love you can give someone in need. Serving
gives people your time, a precious commodity that cannot be
replaced. Serving is love in action.
Mary came to church because of a big need. Her mother,
Alice, had been admitted to the hospital for a major operation.
Mary desperately wanted prayer, so when the prayer request
card was handed out, she eagerly poured out her concern over
her mother’s need in the hospital. That week she received a call
from Bill, the staff person she met at church. He wasn’t a
stranger, so when he told her that he and the entire staff,
including the senior pastor, had prayed for her mother, it
strengthened her faith.
Bill did not stop with the prayer. He asked how her
mother was doing, and then he asked if he could visit her in the
hospital. Mary was overwhelmed by the love and care she was
receiving, and was excited about how her unsaved mother
would respond. That same week, Arnie, the Care Team leader,
also called Mary and told her that he and his wife had been
praying for her all week long. Then he also asked if he and
some friends could visit her mother.
By the end of the week, Alice had received ministry from
Pastor Bill and all the members of Arnie’s Care Team. Each
time they prayed for her, she felt her condition immediately
improve. She had never experienced anything like that before.
When she told her daughter, Mary, what happened, they both
cried. The next Sunday Mary was back in church. Within a
month, her unsaved mother was saved and in church too. Why?
They were served in their time of need.
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The Bond of Covering

The Bible says that “love covers a multitude of sins”
(1 Pet. 4:8). If you are going to minister with and to other
believers, you must understand the bond of covering! As you
minister and fellowship together, you are sure to see the sins,
faults, and weaknesses of others. When we cover sin, mis-
takes, and failures with the love of God, it frees us from the
fear of backbiting and gossip that destroys the faith we need
to succeed.
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Chapter 6
a
C A R E G R O U P S , T E A M M I N I S T R Y,
AND YOU!
My daughter, Beth, played varsity on a basketball team

that went to the state tournament each of the four years she
was there. In her freshman year, the team placed second in the
state. The next year, they won third place; and in her junior
year, they were fourth in the state. By her senior year, Beth had
a passion and a goal to see her team win the state champi-
onship. The only way to satisfy her desire was to win the state
title—nothing less would do. Unfortunately, they had to beat a
crosstown rival that had beaten her team in five consecutive
games over the previous two years!
This time, Beth’s coach changed his strategy for the state
tournament: He kept the starting five in the game and played
them every minute. By doing so, he accidentally released the
power of a unified vision! Each of those girls had shared the
same burning vision for four years, yet the championship level
of relationships in trust and bonding did not occur until the coach
made his decision to keep all of them together to the end.
I was looking for something in the players’ eyes before the
game, and when I looked at my daughter, I saw it! There was
fire in her eyes and confidence in her shot—she wasn’t missing
a hoop. The entire team had the confidence of the passion
97
being fulfilled because the members of the team had confidence in

each other!
Right then I knew we were going to have a great game.
Beth didn’t miss a shot in the first half. She led both teams in
scoring and rebounding, and she led her team to a halftime
lead. In the second half, the other members of the team
stepped up their game too. In the end, the team that had
beaten them five times in the past two years was no match for
this fiery group of girls who became a team.
Unfortunately, most churches do not give their members
the opportunity to be champions or to experience that type of
fulfillment because they do not structure the ministry into
team ministry. God wants you to be a champion on His team,
but you must first be on a team to be a champion. He wants all
of us to discover, as my daughter did, that a higher level of
effectiveness and power comes when we are bonded together
with others in love and trust for a common vision! Jesus
formed a ministry team and turned the world upside down. He
is out to do it again!
What Is Care Team Ministry?
The Care Team Ministry isn’t radical or new—it is a bib-
lical model Jesus gave us with the 12 apostles. Jesus did not
attempt to do the ministry by Himself; His first step into min-
istry was to recruit 12 ordinary men. He discipled them, related
to them, and imparted His vision and goals to them. That min-
istry team turned the world upside down. The apostle Paul
never attempted a missionary journey by himself either. He
always had a team.
Most pastors and full-time ministers live near the edge of
burnout most of their lives because the “system” is backward.
They went to seminary or Bible school to be “equipped” for the
ministry so they could do it all, just like their boards and
congregations expect them to! The Church has stopped following
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care groups, team ministry, and you!
the biblical model that Jesus gave for ministry—and we wonder

why the Church is not effective. We are doing it the wrong way.
When the other biblical model, cell groups, was revived in the
Church in recent years, pastors around the world eagerly
instituted them. Their hope was that the cell group would meet
the needs of the members and produce the growth seen in the
Bible. The cell groups did not produce growth because they are
only maintenance structures. Cell groups do not have the
dynamics of team ministry. Many pastors gave up on cell groups
because they wanted growth and got maintenance for two to
three years before the groups died.
How to Transform a Group Into a Team
The Care Team takes the cell group to a higher level of
ministry by transforming the group into a ministry team. A
Care Team is two or more people bonded together with a com-
mon vision, and relating together to achieve common goals. The
vision is the bond and the passion of the team. The team is not
bonded together by being a homogeneous grouping. The vision
bonds and motivates them for ministry and not for themselves.
The transformation from cell group to Care Team simply
requires that the leader have a vision of the Care Team produc-
ing growth; that the leader be retrained to lead a Care Team;
that those group members who want to minister be trained and
equipped with the ministry skills to meet the needs of first-
time attenders; and that the church implements Care Team
Ministry strategies, systems, and structures to assimilate the
first-time attenders into the church.
Very few saints are being trained and equipped with the
ministry skills to effectively meet the needs of others; if they
are, they lack the dynamics of team ministry that Jesus gave to
His disciples. Personal growth and church growth occur best
within the environment of a Care Team where the members
share a vision of meeting the needs of others by the power of
the Spirit, of personally making disciples, and of building
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relationships that will bond everyone together to fulfill the

mission!
The next generation of cell groups is team ministry. Why?
The Lord is taking group relationships to a higher level of
ministry to produce disciples for Jesus.
If you want to be personally productive and release all
your gifts, strengths, skills, and the life of God within you, then
you need to be on a Care Team! Independent ministry won’t
fulfill you; being dependent on the pastor for your spiritual life
won’t mature you. Interdependency with other Care Team
members is the way God structured His Kingdom for you to
be fulfilled and experience the miracles God has for you. You
need the strengths of others to cover your weaknesses. You also
need the love and support of your team to strengthen and
encourage your faith. You will never experience all that God
created you to be without having team ministry. The Care
Ministry will release the power of team ministry into your life
and the life of your church.
If that seems like a shocking statement, then put yourself
into the well-worn shoes of the overworked, exhausted pastors
throughout the world who have sensed the purpose of God for
their ministry when I told them, “Pastor, when you implement
the Care Ministry in your church, you will no longer be doing
the ministry by yourself or just with your staff. Rather, you will
be on a team. In fact, the Care Teams will be composed of the
20 percent or more of the people in your church who catch the
vision to minister to needs of the visitors and disciple them
into the church.” Church leaders are excited to finally discover
the ministry strategy, systems, and structure that will:
• Transform church members into champions for the
Lord.
• Transform maintenance groups into growth-pro-
ducing Care Teams.
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• Transform church members into assimilators to rela-

tionally shut the “back door.”
• Transform the visitation program into a discipleship
and assimilation ministry.
• Transform growth into revival.
• Transform addition into multiplication.
The Bible does not support the current model of “one-
man ministry,” either by the pastor for the church, or the cell
leader for the group. (From the very beginning, Jesus put His
disciples directly into one-on-one ministry situations after He
had trained them.)
There’s a Champion inside you wanting to be released.
His name is Jesus. But you don’t have the opportunity to
become God’s champion because you are struggling by your-
self in the ministry. You need the power released by the Care
Team Ministry. Not only are you struggling, but there are
countless “champions” in your local church who have no
opportunity to become God’s champions because they too
have been struggling in ministry by themselves.
Biblical Care Ministry positions the local church as an
equipping center with dynamic and productive Care Teams
that produce spiritual champions! My friend, Darrell Massier,
led 500 people to the Lord and reproduced Care Group leaders
eight times in five years! How did he do it? Darrell was on a
Care Team and he had relationships and a vision that gave him
the passion to lead his team during the evangelistic events the
church sponsored. Those events and monthly Sunday ministry
gave his team the ideal target group to minister to. Darrell
became a champion for the Lord because he was on a Care
Team dedicated to making disciples and assimilating them into
their small group. The reason Darrell’s group multiplied eight
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times in six years is because his group was a team with a vision
that changed the lives of the Care Team members.
Every Care Ministry has four or more Care Teams. (The
number of teams is determined by the number of visitors.) At
the core of every Care Group is a Care Team, composed of
trained and motivated believers who release their faith, prayers,
and lives to build up others. When the first-time attenders they
are reaching, assimilating, and discipling join the Care Team
members for regular “equipping” meetings, then you have a
Care Group. The synergy of these teams of men and women
with a common vision produces faith to achieve their dream.
Their common goals give them the hope to keep working for
the next step. Their rich relationships give them love and
bonding that empower them to experience a higher level of the
Christian life!
There are three progressive steps to the Care Team min-
istry: the “In-Church Ministry”; the “Pursuit Ministry”; and
the “Assimilation Ministry.” The Care Team embraces the total
ministry vision of lovingly bringing the first-time attender into
a long-term, two-way family relationship with the body of
believers we call the church; and it does it by meeting needs.
The unique (and biblical) aspect of the Care Team ministry is
that this ministry to visitors is no longer a “staff responsibil-
ity.” Once again, this vital “work of service” (“work of the min-
istry” in the King James Version) is being accomplished by the
people whom God clearly indicates can most effectively do it:
the members or “saints” of the local church.
Seeing the End From the Beginning
The Care Ministry is driven by relationships. Caring rela-
tionships are the most effective means we have to bond visitors
to the church body. Members of Care Teams invest themselves
exclusively in one visitor or visiting family at a time, to prop-
erly minister to their needs, build relationships, and become
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their “bridge” into the life of the local church. This process
normally takes between one and two months.
Perhaps the greatest strength of Care Ministry is that it is
based on God’s vision of redemption. In other words, we see the
end from the beginning. Just as God began our salvation process
long before we ever surrendered to Him as Lord and Savior, we
must start the “assimilation process” on the first Sunday visi-
tors attend the local church service. That can only be done
when the visitor’s relational and spiritual needs are met by
Care Team members who are trained to care and minister by
the Spirit of God. From the moment visitors step through the
door, we see them as miracles disguised as needs. We see beyond
the outward appearance and perceive that they are miracles
waiting to happen!
Team Ministry Assimilates Into the Group
Hard experience has shown that visitors need seven
friends within six months or they are out the back door of the
church! That is why Care Teams begin the friendship process
the very first Sunday visitors come. The Care Team is the small
group to reach out, love, minister to, and accept the first-time
attender! One of our most important goals is for the first-time
attender to meet everyone on the Care Team the very first Sun-
day he attends. Why? When he returns the next week, the Care
Team knows who he is. They go out of their way to give him
the loving attention that makes him feel important (because he
is important). This removes the ugly stigma of “visitor” and
“stranger,” and makes him feel like he belongs.
This consistent attention and loving care from the Care
Team provides a naturally appealing invitation for first-time
attenders to more actively relate to the group on a more inti-
mate and frequent level. The number-one objection visitors
have to attending small group meetings is, “I’m not going to go
to a group full of strangers.” When a Care Group is involved,
visitors are not being invited to a meeting with strangers; they
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are being invited to spend more time with the caring, loving
people who have already invested personal attention and min-
istry in their lives. The members of the Care Team have “paid
the price” of love and “earned the right” to invite the visitor to
spend more time with them.
The last time the visitor is contacted by a stranger should
be the first Sunday he attends your church. From the first
warm word of greeting by a Care Team member and onward,
the visitor begins to meet more “friends of his friend” as he
meets the other Team members and pastoral staff the first
Sunday. These relationships turn the insignificant “touches by
strangers” into emotional deposits by friends.
Personal contact and ministry are only effective when they
are offered by a friend, not a stranger. The Care Team members
are determined to minister to visitors until they become part of
the group. They understand that they must invest in the visi-
tors’ needs to earn the right to minister to them and assimilate
them into the church.
This type of ministry cannot be done by small groups who
are told, “Your ministry now includes being friendly at church
on Sunday. That means you need to invite visitors to your
group.” Why not? The problem is that the typical church home
group or cell group has a vision and purpose to maintain those
who are already attending the meeting. There is nothing wrong
with this goal, but it will never produce growth and maturity in
the members of the group because they are not being equipped
for the work of service God intended for them! If you intro-
duce the need for outreach and new vision to existing cell
groups, only part of the group will “buy into the new definition
and vision.” The remainder will be frustrated that the attention
has been taken away from them. They may even attempt to
sabotage the new vision.
We have also learned that without training, cell group
members will not know how to minister to visitors. The
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strategy behind the Care Ministry will be partially understood,

but the ministry itself will be ineffective because the members
won’t know what to say or do with visitors. The end of this
frustrating exercise will be that outgoing members of each cell
group will continue to reach out, while the rest will only “give it
a try.” When they inevitably have an unpleasant experience,
they will vow to never do it again, saying, “It’s not my
ministry.” The problem isn’t the wrong ministry, but
inadequate training.
In-Church Care Team Ministry
One of the greatest misconceptions restricting the growth
of local churches is the way they view visitors. They tend to
approach visitors with the ultimate purpose of discovering how
the visitor can meet the needs of the church! As a result of this
skewed perspective of visitors, the church and church staff
unknowingly offer preferential treatment to the more edu-
cated, talented, and prosperous visitors. Others who “don’t
have as much to offer” do not get the same attention—if they
get any attention at all!
The fact is that visitors are not “objects to be used for the
good of the church.” Visitors are miracles disguised as needs.
When you see visitors only for “what they can do for your
church,” you have a wrong motive. You only want to “use them
for your benefit” instead of “serving them for their blessing.”
The church that meets the most needs will be the church that
grows the fastest and nurtures what they have received!
Every visitor needs the “Two A’s”—attention and
anonymity. It doesn’t seem very fair to ask for both of them,
does it? Fair or not, they need both. Visitors want to feel
important to us, and they want to feel like we care, but they
don’t want to stick out and be different! No, they want to blend
in and be like everyone else. Most churches give visitors atten-
tion all right—by publicly branding them with a tag like a head
of beef in a livestock auction ring! So much for anonymity.
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Care Teams avoid public embarrassment by quietly and pri-

vately identifying visitors in their assigned seating sections
every week.
It’s hard to accept, but now we know the last thing we
should do to first-time attenders is slap a badge on their lapel
that says,“I am a visitor.” So what should we do? We are going to
meet them personally and protect their anonymity. The in-
church ministry of the Care Team is to identify the visitors in
the sanctuary or foyer, and to give them the quality of personal
care, attention, and communication that will be effective
enough to earn the right to minister to them.
The Care Team’s objective is to make “deposits of care and
love” instead of “withdrawals through the touch of a stranger.”
The Care Ministry does not contact; it impacts by the power of
the love of God. We need to earn the right to see visitors during
the week in their homes. When we care more about meeting our
visitors’ needs than our own, then they will want to come back
because of the love they received from the Care Team.
Every member of a Care Team is looking for hurting peo-
ple who need the ministry of the love and power of God. When
one Care Team member identifies a first-time attender, the
entire Care Team is immediately told the name of the visitor
and where he is seated. That helps to ensure that the entire
Care Team will meet every visitor in each service, although one
Care Team member or couple will specifically minister to each
visitor and begin to develop a caring friendship. A Care Team
leader coordinates these ministry efforts and carefully searches
the congregation for other visitors or ministry needs.
The Link Between the Pulpit and the Pew
The only way the Care Ministry will be effective is if it
works as part of the larger ministry team of the church, under
the leadership of the local pastor. We recommend that the sen-
ior pastor always personally and publicly welcome the visitors.
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Why? The pastor is the most important servant in the church,

and what he does and says is important. When an associate pas-
tor welcomes the visitors, it may be perceived as a statement
that visitors are not important enough to merit the senior pas-
tor’s time or attention. On the other hand, when the pastor per-
sonally welcomes visitors, that says to the entire church—and
to the visitors—that first-time attenders are important to him
and to the church. What would you think if you visited a church
and heard the senior pastor say something like this:
“We want to welcome all first-time attenders who are
here today. You are not here by accident, but by
appointment. You see, we have prayed for you to be
here today! God brought you here because He wants
to work a miracle in your life, and He wants us to
help you find your miracle.
“If you would fill out the First-Time Attender
Prayer Request Card, then our staff will pray for
you on Tuesday, and we also have a team of believers
who will pray for you personally, every day this week!
We want you to know you are not alone with your
needs any longer. You are not alone with your prob-
lems. We are here for you to find God’s miracles for
your life.
“We are a very friendly church. So don’t be surprised
if you have people lining up to meet you—we care
about you, and you are important to us. In fact, don’t
be surprised if you are invited out for Sunday din-
ner—just go and get a free meal! And don’t be sur-
prised if someone wants to pray for you. We believe
God answers prayers, and we want to see God bless
your life.”
The Care Ministry carefully matches up men with men,
women with women, and singles with singles. In many cases,
we even try to match races and ethnic groups to better build a
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bridge into the church body. We need to make this “human

bridge” as close to the visitor as possible to lower any obstacles
that might be there. Ultimately, our goal is to eliminate all
obstacles into our fellowship.
Post-Service Care Team Objectives
Once a Care Team has the name and the location of the
visitors, their goal is to minister to them after the church serv-
ice. During the benediction, the Care Team members will leave
their seats in the back row where they have been silently inter-
ceding for the visitors during the service. At the “amen,” they
will go into the row while everyone else is going out, because
we have found that if we can meet first-time attenders in the
row right then, they will spend a few minutes with us.
Another reason we meet them immediately after service is
because we will never know who the “divine appointment” is
unless we make contact with every visitor. We believe God is
bringing someone to the church each week who is part of the
harvest, and we won’t know who the miracle is unless we make
contact with 100 percent of the visitors.
The 15 Percent Rule
The Care Ministry is an aggressive ministry. We are
aggressively looking for the divine appointment. We are aggres-
sively looking for the miracle God has birthed in prayer before
the service. We are aggressively looking for the person with the
need we are to minister to. When we find that person, he is
always happy we were aggressive!
However, as we contact each of the first-time attenders, we
will also find the 15 percent of the visitors who do not want
our attention! Why do I say “15 percent”? Church growth
studies indicate that churches retain about 15 percent of their
visitors. That means 15 percent of the visitors will probably
like your church, love the pastor, love the message, and think
this is the friendliest church they ever attended—even if you
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stick a visitor’s tag on them! They already want to talk to some-

body about the church.
On the other end of the response spectrum, there is
“another 15 percent” who don’t like the church, don’t like the
pastor, got nothing out of the message, and can’t believe how
unfriendly the church is! The odd thing about it is that both
families attended the same service! These folks can’t wait to get
out of church, and they don’t want to talk to anybody. They
definitely don’t want any more contact from this horrible
church.
This is the group that has inspired most of the “myths”
about visitors. If you dare to contact them after church, they
will tell you they don’t like anybody to bother them. If you “fol-
low up” on them later on, they may even be rude. That is how
many people have concluded that “visitors don’t want to be
bothered. Leave them alone.” The people who will never come
back to your church don’t want to be bothered, but 85 percent
of the people who want to come back, or who are thinking about
coming back, really want personal care and attention. They long
for personal ministry, and they want our love.
Anyone who truly wants to be effective in discovering the
miracles God is sending to them will also find those who have
a negative response. Don’t allow 15 percent of the visitors to
dictate or limit the ministry and love you give to the 85 percent
who come to your church looking for their needs to be met!
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Chapter 7
a
EXPERIENCE MIRACLES
EVERY SUNDAY
Lee stood alone by the coatrack in the foyer of the

church, trying to decide if he really wanted to go into the sanc-
tuary. Everyone he saw was well-dressed, and they all looked
successful. Lee felt exactly the opposite way about himself. He
had come to church in blue jeans and a two-days’ growth of
beard. Now he was feeling out of place in this building with all
these successful, attractive-looking people. He felt anything
but successful.
Lee had just lost his job and his girlfriend. He was so dis-
couraged that he was seriously thinking about suicide. He had
just decided that he did not want to go in and risk being
ignored; but before he could make a hasty exit, Marty showed
up! He came right up to Lee with a friendly, disarming smile
and a personal approach that invited Lee to like him. He said,
“Hi, my name is Marty. What’s your name?” Lee responded
automatically, amazed that someone actually wanted to talk to
him in the foyer: “My name is Lee.”
“How long have you been coming to Bloomington?”
Marty asked. Lee immediately felt comfortable with Marty, so
he said, “This is my first time here, but I was thinking of leav-
ing.” Marty showed no sign of disapproval, only concern. He
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asked Lee, “Why do you want to leave, Lee?” Then he listened

intently when Lee told him he felt out of place and uncomfort-
able. Marty made Lee feel good about being there, and he was
so interested in Lee that Lee decided not to leave. In fact, Lee
began to tell him about the battles he was having with discour-
agement and thoughts of suicide.
Marty realized that what Lee needed was a personal rela-
tionship with Jesus Christ. He asked Lee if he had a relation-
ship with the Lord Jesus, and he said he didn’t know. Right
there in the foyer of the church by the coatrack, Lee received
the Lord Jesus into his heart. Not only did Lee go to church
that morning, but he became part of the church—blue jeans,
beard, and all!
Hurting people like Lee are finding salvation and healing
in churches across America because anointed Care Team mem-
bers are coming to church services with a spirit of expectancy!
They are looking for people who need a miracle from the Lord!
This can be your testimony too. All you have to do is become
part of a Care Team ministry and follow a simple Bible-based
ministry strategy for the “in-church ministry.”
Care Team Ministry Overview
Care Teams typically minister one Sunday per month.
They use the rest of the month to continue to meet the needs
of the visitors they befriend during their “Ministry Sunday.” If
you commit to serve the Lord on a Care Team, you will minis-
ter from 15 to 20 minutes before the church service, and about
the same amount of time afterward. Each time, you will work
to achieve three pre-service ministry objectives and six post-
service ministry objectives. Your Care Team will be careful to
minister as a team to avoid placing all the ministry responsibil-
ities on one person.
Once a visitor has received ministry in a church service
and leaves, then your Care Team will continue to minister to
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experience miracles every sunday
that visitor through the “Pursuit Ministry” until he bonds to

the Care Group and is assimilated into the local church family.
Care Team members don’t limit their preparation and
ministry to the time they are in a church building, though.
Caring isn’t something you do; it’s something within you that
you are, manifesting in a lifestyle of care! Care Team ministers
look for miracles in their homes and in grocery stores during
the week, and they prepare for miracles before they ever get to
the church building. When they gather in unified prayer before
a church service, they jointly take three important steps to
“release the team anointing” of God upon their need-fulfill-
ment ministry!
First Goal: Release the Team Anointing
Thirty minutes before the church service, the team
meets together in prayer and unity to accomplish three vital
purposes.
1. Stir up the love of God. Everyone on the team will
exchange hugs, tell one another how they love each
other, and generally show appreciation for each other.
We must do that so when we enter the sanctuary, the
love of God is already flowing among us. We will sim-
ply give to others what we have received from our
team members in Christ. If you don’t stir up the love
of God within your team, you will not have the love
and openness necessary to bond a visitor to you.
2. Release the spirit of faith. “Faith is the switch that
turns on the power.” The team members will confess
faith to each other in agreement with God’s Word so
their level of faith will increase. Remember, attitude
determines altitude. Most people live in the altitude
of mediocrity, but God wants us to live in the alti-
tude of miracles. The only way to get to the higher
altitude is by faith. If miracles are going to occur,
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they will happen because our team is walking in the

spirit of faith, fully expecting to see God move!
3. Review the ministry strategy. Your team leader will
walk through the objectives for “pre-service min-
istry,” the announcements, and the “post-service
ministry,” and will assign your designated ministry
area in the sanctuary.
Work the Crowd in the Spirit
Once the Care Team has been released to minister, they
immediately begin “working” (or serving) the crowd, looking
for divine appointments where needs will meet their miracles by
the Spirit of God! This “pre-service” ministry takes place
wherever the people are, whether it is in the sanctuary, the hall-
way, or by a coatrack in the foyer! Every Care Team member is
passionately looking for visitors who came to church needing
God! In effect, we are “starting church before church starts.”
We believe the Holy Spirit wants to meet needs where we find
them! We make ourselves available for a miracle by pursuing
four key objectives before the church service begins.
Pre-Service Ministry Objectives
1. Make the church more friendly. Within the first 11 min-
utes of their visit in your church building, visitors
will decide whether or not they will be coming back.
That means they have made their decision long before
your pastor can impress them with his preaching, or
shake their hand at the end of the service! How we
serve them prior to church will communicate to them
whether they are important to us. How many people
walked out of your church this last year convinced you
did not care for them?
Those first 11 minutes are so critical that the Care
Team Ministry must even extend to the church park-
ing lot! You should assign a designated visitor parking
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area in view of the front doors so the greeters at the

door can identify visitors before they enter. After the
greeters introduce themselves to the visitors, they
will escort them to a hospitality table where Care
Group members are waiting to give them some mate-
rial and escort them wherever they need to go
(whether it is the nursery, children’s church, or some
other specific service the church provides for the
family). The Care Group members will also take
them back to the sanctuary where the Care Team is
ministering and personally introduce them.
2. Each visitor will be greeted by every Team Member. When
the team “working” the crowd sees Care Members
escorting visitors into the sanctuary, they make sure
the visitors are greeted by each member of the team.
Any team member who identifies a visitor quickly
notifies the team leader and the other members of
the team. It is easy for team members to identify vis-
itors because each member “works one section” in the
sanctuary. When you minister to a visitor, make sure
to take the next step: Round up everyone on your
team and make sure each person talks to the visitor
you met.
3. Make friends with visitors. Remember that a visitor
needs seven friends in six months, or they are out the
back door. Your Care Ministry goal is to make sure
every visitor in your section makes at least one new
friend the first Sunday he comes. Who is the new
friend? You are! The bonds of relationship you form
serve two important purposes. First, they help you
meet visitors’ needs. Most people only share their
needs with someone they trust, not with strangers.
Second, we know that anointed “pulpit ministry” will
draw people to the church, but it is personal relation-
ship that keeps them there!
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4. Pray for three people. As you work the crowd before

the service begins, look for the “seven signs of hurt-
ing people.” When you discern that someone is hurt-
ing, stop and pray for them. I don’t care if they are a
member or a visitor, you are there to meet needs, so
pray. The average Care Team is made up of ten people
plus the team leader. When every team member prays
for three people, that means 30 people will receive
ministry! The Care Ministry will discover more
divine appointments by accident than the average
church will find on purpose!
The Seven Signs of Hurting People
We have noticed seven outward indicators of a hurt or
wounded spirit that provide a pretty accurate warning signal of
a need seeking a miracle. Every Care Team minister should
study these and pray over them before every ministry service
to prepare his heart and sharpen his discernment.
1. People’s countenances. The countenance or appearance
of the human face reveals the condition of the soul
within. You can see a drawn and oppressed face, and
you can usually interpret body language very accu-
rately. As a Care Team minister, you are looking for
hurt in people, not sin. You’re looking for pain in the
countenance when working the crowd.
2. People’s eyes, which are the window of the soul. Are the
visitor’s eyes bright and alive, or are they dull and
empty? Can you see hurt, loneliness, or heartache in
those eyes?
3. People sitting alone. When people sit in a church serv-
ice alone, whether they are single, a couple, or an
entire family, their physical isolation indicates that
they don’t have any friends in the church. It also
indicates that they don’t know anybody in the
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church, and no one knows them. They probably feel

like nobody loves or cares about them as well. They
need to feel important to somebody.
4. People with their heads down. People who bow their
heads down when no one is praying are probably
reading their Bible for one of two reasons: Either
they haven’t read it all week long and they’re trying
to catch up, or they are avoiding eye contact! If
they’re avoiding eye contact, they may be afraid they
will be rejected if they make contact with anyone.
Nobody wants to come to church and feel rejected.
Politely “interrupt” the reader by coming close
enough for him to know you are there. When the vis-
itor looks up, the first thing he will see is your smile.
The first thing he will hear is your warm greeting,
“Hi, I’m Ken. What’s your name?”
5. People new to your section. We are creatures of habit.
When you come to church, you’re going to work
your section every Sunday, not just your “Ministry
Sunday.” Within a month you will know the favorite
seats and names of all the regular people in your sec-
tion. You will know where the uninvolved people sit
who come once or twice a month, and you will know
those visitors!
6. People who act tentatively. If you see people in the
foyer acting like they don’t know where they’re going,
do not assume that “someone else” will take care of
them. You do it. Go up to them and ask, “Can I help
you?” If they don’t know where the children’s min-
istry is, you take them. If they don’t know where the
nursery is, you take them. Don’t wait for the greeters
or ushers to do it. You do it!
7. People who sit in the back. Visitors tend to sit in the
aisles near the back (so they can run out in case of an
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emergency!). People “on their way out” sit in the

back. Discover the mission field—look at the back
two or three rows at church next Sunday! People who
are thinking about leaving the church are back there.
Sanctuary Ministry in Action
On your monthly “Ministry Sunday,” you will sit on an
aisle seat of the back row so you can pick up the prayer request
cards during the announcements. Once you have saved your
seat on the back row, you begin to ask the Lord to show you
who He wants you to minister to as you walk down the aisle
and look out over the sanctuary.
When I first went on staff at a very large church, I did not
know very many of the 4,000 people who attended there. I
decided to “work the crowds” before and after the service to get
to know people. I would approach people with a smile and say,
“Hi, my name is Ken Houts. What’s your name? God bless
you.” I did that for three weeks. I skipped the fourth week and
then began the process again the next week. When I greeted
the same people, to my amazement, they told me they missed
me greeting them! They missed a simple smile and “God bless
you.” They missed the attention.
I did not realize it, but I was the only staff pastor who
would leave the platform before church to be friendly with the
congregation. The other pastors wondered what in the world I
was doing! I wasn’t praying for people, but I was ministering to
them—by being friendly, by smiling, and by blessing them.
Pretty soon the senior pastor had the entire staff out working
the crowd before church!
The first thing people are going to see is your smile.
Smiles invite people to feel comfortable with you. I like to start
smiling before I get to a person. The Bible says,“Death and life
are in the power of the tongue” (Prov. 18:21a). You can release
blessing on your church if you go around smiling at people and
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saying, “God bless you.” If that’s all you can do, then you’re
being a great success in the Care Ministry. The reason the folks
missed me when I did not greet them involved much more
than missing a friendly smile—they were missing the extra
measure of life and blessings from God that came through the
spoken blessings of a believer.
While you work the crowds, smiling and blessing people,
also look for pain. You are looking for hurt, and when you find
it, you will stop and minister. When you feel that you know
whom the Lord wants you to pray for, do not go directly to that
person. Begin to be friendly to people near them so they will
anticipate your friendly ministry to them. Then it will only be
natural to begin a conversation with that person. Since min-
istry is always most effective when it comes from a friend, you
first want to become a friend. After you introduce yourself and
learn their name, begin to ask questions about their life, their
interests, and their feelings. At first, you will only discover facts
about their life, but then you must progress to their needs and
motivation for coming to church.
As you talk with the visitor, you will also carry on a private
conversation with the Holy Spirit. You are asking the Lord
which of the “seven conditions of hurting sheep” this person
has. (The way you know those “seven conditions” is by review-
ing them that morning before the church service ever begins.
See pages 38 through 41 for the list.) Now the Lord has some-
thing He can quicken in your mind as you talk to the person.
As you listen to the visitor, you may also sense the Holy
Spirit showing you that this person is confused about some
circumstances in her life. She doesn’t know exactly which way
to go. She’s discouraged about it and she feels like she’s fight-
ing this thing by herself. She’s lonely. At that point, it is appro-
priate to ask, “Is there anything I can pray about with you?” If
she says, “No, I can’t think of anything I need prayer for,” then
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you probably haven’t earned the right for her to trust you with
her pain. Don’t let that stop you from continuing the ministry.
Your first response should be to smile. Then say, “You
know, I believe God answers prayer. I feel strongly that God
wants to bless you today. Do you believe God answers prayer?
Let’s pray together, because I believe God wants to bless you
today.” Then take her by the hand and pray. Go ahead and pray
against the confusion you sensed by the Spirit. Pray that the
Lord would give her wisdom, direction, encouragement, and
the faith to walk this thing through. End the prayer with a
smile and thank her for letting you pray for her.
“What if I missed God? What if she wasn’t confused or
discouraged, and everything’s fine? What if she’d had the best
week of her life?” The worst thing that can happen is that the
person will be blessed by your love and care, no matter how
misguided your prayer may be. And you will be blessed
because you dared to step out in faith and obedience to God.
Even if you miss it, this is a “win-win” situation! The safest way
to do this is to just obey and pray.
Mid-Service Announcements
The senior pastor will personally welcome visitors at the
beginning of the announcements midway through the service
with a positive, loving greeting: “We want to welcome all first-
time attenders here today. You are here, not by accident, but by
appointment! You are here because we have prayed for you to be
here today. We believe God wants to do a miracle in your life
and He wants us to help you find that miracle. Help us by fill-
ing out a prayer request card when the ushers pass them down
your row. We’re going to ask God to do a miracle in your life!”
The ushers will pass out the cards, and the pastor will ask
the visitors to pass the cards to the center aisle after the
announcements so the Care Team members can pick them up.
The “First-Time Attender Prayer Request” card has a place
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where you can write the exact location of the visitor’s seat
before you take it back to the team leader waiting in the foyer.
When the team leader distributes the cards to his team
members, he matches up the visitors with Care Team mem-
bers who are most like them. He will give each team member
the bottom portion of the NCR (no carbon required) First-
Time Attender Prayer Request Card, and the top portion
goes to the office (we developed this format specifically for
the Care Ministry). The team leader begins the “tracking sys-
tem” at this point to make sure each visitor receives consis-
tent care for the next month or so. Then the Team will return
to the sanctuary.
Post-Service Ministry
Occasionally a visitor will “slip through” the care network,
or someone will minister to him before the service but fail to
notify the rest of the Care Team. If you did not make contact
with a first-time attender before church, then you have to make
contact with that person at the end of the service. You will not
find miracles unless you talk personally to people and pray
with them before they leave church. You cannot be a person’s
friend unless you make personal contact with him before he
leaves church!
The first Sunday a visitor comes to church should be the
last Sunday he is contacted by a “stranger” from that church!
We don’t want visitors to talk to “strangers” from our church.
We don’t want them contacted by “strangers” from our church.
We don’t want them to know a “stranger” in our church after
that first Sunday. Why? Because we were all transformed from
strangers to friends that first Sunday! You’ve got to make contact
with these people that first Sunday! The most important ele-
ments in the Care Ministry are personal involvement, personal
care, and personal ministry—and that just won’t happen if we
are perceived as strangers!
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Post-Benediction Introduction
As a minister, you must sometimes break with tradition.
You must leave your seat in the back during the benediction,
and quietly walk down the aisle to the row where the visitor is
seated. Right at the final “Amen,” you need to go right into the
row when everyone else is leaving! Why should you be so “aggres-
sive” in ministry? First, it is a fact that once visitors “hit the
aisle,” they are gone! Once they are in motion, they won’t want
to talk to you. However, if you can get inside the row and meet
them there, they will probably spend between five and ten
minutes with you.
Second, you must be aggressive because you don’t know
who the miracle is, and you won’t know unless you and the
other team members talk to every visitor. Personal contact is
the only way to have a divine appointment, so if you don’t
get to minister to a visitor before church, then go after him
after the service. It is imperative, for souls and eternal des-
tinies are on the line! The Care Ministry stands or falls on
personal ministry on Sunday morning. It won’t work if it
doesn’t happen. Anything less than 100 percent contact and
connection with first-time attenders before they leave is
“less than you can do.”
If you connect with a visitor before church and a relation-
ship is building that you feel good about, then tell your leader.
You may have connected with somebody in another section,
but just tell the leader, “I talked with Joe Visitor over there, and
we have the same interests and the same things in common. I
think it would be really good if I was with him.” The leader will
see that you get that visitor’s prayer card.
You also need to keep five “post-service ministry objec-
tives” in mind as you approach the end of a church service.
They set the stage for dynamic, impacting ministry that will
literally change lives forever!
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Five Post-Service Ministry Objectives

1. Make a friend.
2. Pray for him.
3. Introduce him to the Care Team leader. This is important
because the team leader will be calling the visitors
that week, and it must be a personal contact, not a
“stranger” contact. When you introduce the Care
leader to the visitors, the visitors will value the team
leader as you do. They do not know him at that point,
but by your sharing your relationship and apprecia-
tion for the leader, they will value him too.
4. Introduce him to the pastor. Do the same thing with the
pastor. When you personally take visitors to the pas-
tor, he won’t have to run around and find them. He
will get to meet every single visitor because the Care
Team has accepted the responsibility to personally
take them to him. Again, when you express your love
and respect for your pastor to the visitors, they will
automatically take your cue and view the pastor the
same way. This will help when he makes one of the
“seven deposits of ministry” that week too, because
he won’t be a stranger calling a stranger anymore!
5. Make an appointment to see him in his home that week.
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Chapter 8
a
THE POWER OF
PURSUIT MINISTRY
It was a cold, snowy Monday night in January when Dar-

rell and Mary went on the “Cookie Crusade.” Six inches of
snow had already fallen, and there was a sheet of ice on the
roads, which made traveling difficult. Mary asked Darrell, “Are
you sure we need to go tonight?” Darrell was firm in his con-
viction that they were about to encounter a divine appointment
with Martha, a first-time attender (but he had no idea how
much of an adventure they were heading for). They carefully
drove the 25 miles across town to Martha’s house.
When Darrell and Mary arrived, Martha and her husband
were surprised they had come to visit them on such a difficult
night. It obviously impressed both the husband, Bill, who
answered the door, and Martha, the first-time attender. Darrell
mentioned the prayer request card as a beginning point, since
it had noted such an obvious need: Martha had cancer.
“I Prayed Someone Would Help Me”
Martha explained to Darrell and Mary that she had been
raised as a Roman Catholic, and initially she had gone to her
priest about her cancer, seeking prayer and help. The priest
talked to her about getting “right with the church,” but he
would not attempt to meet her need. (I realize that not all
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Roman Catholic priests would react this way.) After that,

Martha attended several other churches, hoping to find help,
but no one would reach out to her. She said, “I finally found
out about your church from a friend, and I prayed someone
would help me.”
Darrell responded to her heartfelt need by saying,
“Martha, the reason Mary and I came here tonight in the mid-
dle of this snowstorm is because we care about you. And we
believe God wants to meet every need you have. God loves you
and wants the best for you. We are here because we believe
God wanted us to be with you tonight, and because God
knows your need, and He wants to meet it.”
“I can understand why you are worried, Martha,” Darrell
continued. “Cancer is a serious and scary disease. Times like
these make us begin to evaluate our lives, and they give us a
different perspective about life, don’t they?” Martha nodded
and said, “That has been happening to me ever since the doctor
told me about the cancer and the operation.”
“That’s What I’ve Been Looking For!”
“Let me ask you a question,” Darrell said. “If you would
die tonight, do you know for certain you would go to Heaven?”
Martha responded tentatively, “I don’t think so.” Then Darrell
asked, “Would you like to have that assurance and to have a
relationship with God?” Then Martha said, “That’s what I’ve
been looking for!”
As Darrell led Martha through the Scriptures that lay the
groundwork for a personal relationship with the Lord, Martha
often had objections from her past religious training, but Mary
was silently interceding against the religious confusion. Mary
noticed that Martha’s husband, Bill, didn’t have any objections to
the things Darrell was teaching from the Scriptures. He kept
nodding his head in agreement with Darrell. As Darrell continued
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the power of pursuit ministry
to share the Word, Martha’s countenance changed and she began

to believe what the Bible had to say about her needs.
When Darrell asked Martha if she wanted to receive Jesus
Christ as her personal Lord, both she and Bill wanted to pray.
So Darrell and Mary had the joy of leading both Bill and
Martha to the Lord on that cold, snowy night in January.
Darrell then prayed for Martha’s healing, but now her atti-
tude had changed because she realized Darrell and Mary were
there to meet her need, not to “get anything” from her. Martha
told Darrell, “When you prayed for me, I felt the love of God in
a way I had never experienced before. I was overcome with
worry about my cancer, and I felt guilty about my life. I didn’t
feel like God cared about me. Now I feel peace like I have never
known before, and there is a joy that makes me feel like laughing
all the time. I did not know I could feel this good!” Martha gave
Darrell and Mary big hugs as she wiped away her tears of joy.
Bill even let Darrell and Mary hug him too.
“God Has Used You for My Miracle”
Darrell talked to them about the need to be baptized, and
within two weeks they were at church preparing to be bap-
tized. Darrell and Mary came to church early to help Bill and
Martha. As Darrell helped Bill prepare for baptism, Bill men-
tioned Darrell’s name. Then a man he had never seen
approached them and asked excitedly, “Is your name Darrell?
Are you the Darrell who led my mother-in-law to the Lord?!”
Darrell said, “Yes, I guess I am that Darrell.”
The man called out to a woman across the room, “Honey,
this is Darrell! Here’s the man we have been hearing so much
about!” She ran over and gave Darrell a big hug, and intro-
duced herself as Martha’s daughter, Meagan. Her husband’s
name was Matt. “I’ve been witnessing to my mother for more
than ten years since I was saved, but she would not listen to
me,” she told Darrell. “Now God has used you for my miracle.
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Thank you so much for listening to the Lord, and meeting my

mom’s needs.”
Then she explained, “When we heard both she and Bill
had received the Lord, we couldn’t believe it! After all these
years, God answered our prayers. So we came all the way from
Texas to see them get baptized. We both wanted to meet the
man the Lord used to minister to my mother.” Meagan said,
“Thank you so much for all that you have done for her and for
us!” Then she gave Darrell another hug. That night Meagan
watched her mother being baptized, and she witnessed another
life-changing miracle of the Care Ministry.
The Value of the Pursuit Ministry
Martha had a relationship with the church after she
attended the first Sunday. She had a relationship of need.
Because Darrell and Mary pursued her and met her need, she
and Bill became part of the church. She was open to receive
ministry from the church because she began a relationship
with the church the first Sunday she attended. Martha gave
many other churches the opportunity to experience the mira-
cle she was waiting to experience, but they all refused the
miracle. Without effective pursuit ministry, many miracles
never take place.
How you minister to the visitor during the first week will
determine whether he will come back. If visitors do come back
a second time, there is a 56 percent chance that they will stay
and receive your ministry. If visitors leave your church after the
first visit, it is because they are not totally convinced that you
care about them or love them.
Although about 15 percent won’t like your church, you
face a challenge for the 85 percent who are still undecided—you
have to “earn the right” for them to return. One Sunday service
does not make enough deposits in the visitors’ life for them to
decide to return. The church must develop a relationship with
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visitors and make deposits in the “emotional bank accounts” of

those relationships.
For visitors coming to your church for the first time, the
Sunday morning experience is a “withdrawal.” Most churches
view the Sunday morning service only as a method of making
deposits, but actually, there is usually very little personal inter-
action in these situations. Most visitors feel distant from those
conducting the service. The pastor is far away; the choir is far
away. Nothing is up close and personal because the Sunday
morning structure limits the type of personal contact neces-
sary for them to know your heart. For them to return, you
must deposit enough in their “emotional bank account” to
motivate them to return. If you don’t, they won’t return. For
most churches, the relationship ends when the visitors walk
out the door.
Compassionate Pursuit Ministry
Most churches consider first-time attenders to be
strangers. Since there is no relationship with them, they don’t
feel they have a responsibility to minister to their needs. They
don’t know how to make deposits in the relationship, so their
follow-up does not meet the needs of the visitors. (Most of the
time, we don’t even consider their needs.) When we have com-
passion, we will discern their needs and serve them by helping
them find a fulfilling relationship with Jesus.
The first problem in visitor follow-up is that most churches
have wrong objectives for contacting visitors. They try to “sell”
visitors on the superiority of their programs over other
churches’ programs. “We have a great choir, a great teen ministry,
a great children’s ministry, and a great Sunday school class!”
The fact is that visitors don’t care about your church, or
about you, because you are a stranger. You have to “earn the
right” to minister to them by answering their questions: “Do
you care about me? Do you care about my family? Do you care
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about my needs?” So how can we communicate to the visitors

in a way that makes deposits in the relationship, and earns the
right for them to return? The key is effective follow-up that is
personal, loving, and caring.
Ineffective Staff-Driven Ministry
Most churches do not have personal ministry. Either the
pastor, one of his staff, or volunteers will write letters or make
the phone calls to visitors. If there are any visits, they are made
by the staff. Church growth studies indicate it is 85 percent less
effective for the visitor ministry to be staff-driven! Why? Visi-
tors don’t want a professional relationship; they want a personal
relationship.
I interviewed an associate pastor responsible for the visi-
tor ministry of a large church in the West. He said 4,500 visi-
tors per year came through the doors. He personally called
each visitor and invited them to his class, but only 40 out of
4,500 visitors came to his class! That is less than one percent.
Staff-driven follow-up does not work.
Ineffective Layperson Follow-Up
Some churches expect a handful of lay volunteers to min-
ister to literally hundreds and thousands of visitors each year,
but they can’t meet all the needs. What I found in most
churches is that there are two or three individuals who like to
talk to people who will call visitors on the phone. This strategy
is employed, not because it is effective, but simply because the
church does not have another strategy.
A Strange Call From a Stranger
My wife visited a church one time that had “strangers”
calling the visitors. She told the unknown woman who called
our home that she was looking for relationships in the church.
When my wife asked the woman if she could meet her the next
week, the “church lady” just said, “Oh, I’m in the foyer every
Sunday, and you can meet me there” (but she didn’t bother to
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say where she would be, what she looked like, or how they
would meet).
Why was this woman so evasive? Was it because she was
actually an unfriendly person? No. It was the wrong system.
This poor woman was calling so many people every week
that she did not have the emotional energy to meet everyone
she called.
On the other hand, I was introduced to some visitors who
had been attending a Care Group in one particular church for
about a month. When I discovered they lived 45 minutes across
town from where the Care Group was meeting, I remarked,
“Isn’t that a long way to drive to go to a Care Group?” Their
reply revealed just how significant relational bonding is to
meeting needs. They said, “No, it isn’t! Forty-five minutes is
not a long way to drive if your needs are met, if you are developing
friends, and if you are being loved!” It was clear to me that if the
group did not meet their needs, it could be held next door and
they wouldn’t go!
Seven Deposits in Pursuit Ministry
“The Pursuit Ministry” demonstrates to visitors by the
action of your members how much your church really cares
about them. It is proof that you want to serve them and meet
their needs, and it communicates to them that your church is
the church they have been looking for. The Care Ministry’s
“Pursuit Ministry” builds on the relational foundation begun
on Sunday morning. What gives it even more dynamic impact
is that now, for the first time, the visitors are actually receiving
personal deposits from “friends” at church. The Care Team
members are continuing to build the relationship established
with the visitor on Sunday.
The Care Team members aren’t trying to “touch” the
visitor with superficial, impersonal contacts. Their goal for
every post-church service contact is to motivate the first-time
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attenders to return to the church so they can continue to minister

to them (not get them to become part of the church to meet its
needs). The Care Team now has the relational foundation to
make “Seven Deposits of Care” in the first-time attender.
The motivation of the Care Team is the greatest motiva-
tion of all: love. Everyone who contacts the visitor is an
acquaintance, not a stranger, so each “contact” is transformed
into a relational deposit of care and love.
1. Sunday: The afternoon phone call. A team member who
has met the first-time attenders will make a “phone
deposit” to communicate our concern for them, and
to discover how the church met their needs that day.
A series of questions are asked about their visit, but
the real importance of the call is the deposit that says,
“Your being with us is important to us, and we value
your input.”
2. Monday night: The “Cookie Crusade.” This simple
“door encounter” allows a Care Team member to
personally say, “I wanted to drop by to give you this
gift of cookies. We want you to know we care about
you, and your family is important to us.”
Then the Care Team member will hand the visitor a
“Free Gift Certificate” and say: “The pastor wants
to give you a free gift when you come back, so bring
this certificate to the hospitality table, and you will
receive the free gift. It isn’t a tape of a sermon, but
something you can use every day.” On the back of
the card is the name of the Care Team member and
the visitor.
When the visitor returns the card to the hospitality
table the next service, you have accomplished three
objectives. First, you have identified the second-time
visitors. Second, you not only have the name of the
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second-time visitor, but also the Care Team member

who ministered to them. The hospitality team finds
the Care Team member, and tells him the visitor is
back. Third, the Care Team member sits with the sec-
ond-time visitor, and continues to build the relation-
ship and provide personal ministry.
Some folks think it is very intrusive to go to some-
one’s house. I was in Minneapolis conducting a sem-
inar for pastors and leaders, when a woman stood up
who was very upset that I would suggest going to
someone’s home for any reason.
Before I could answer her, the Care Ministry coordi-
nator asked if he could answer the question. He said,
“I had the same fears about this Cookie Crusade,
especially in Minnesota; you know how reserved we are
up here.” (Everyone laughed and nodded their heads.)
Then he continued, “But we have found just the
opposite response from our visitors. Instead of being
offended, they are happy we are there! In fact, we are
often invited into the home for fellowship!” Then I
knew the Cookie Crusade would work anywhere.
Some of our greatest miracles happen in the homes
of visitors, not in church buildings! One Care Team
member showed up at a visitor’s door armed with a
load of cookies, only to find that the visitor was so
despondent that he had a gun on the coffee table, and
was contemplating suicide! That first-time attender
got saved instead of committing suicide. Another
Care Team member led five people to the Lord just
by giving a gift of care. The miracles multiply when
you get out of the church building and step into the
lives of the people who come to your church with
their needs. Don’t prejudge the “cookie” deposit. Try
it and watch God do miracles.
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While church growth experts claim that going door

to door doesn’t work, the Jehovah’s Witnesses have
become the fastest growing religious sect in America
by going from door to door! (They learned long ago
that there are more needy people sitting in their
homes than will ever attend a church in a decade!)
3. Tuesday: Staff phone call. You told the visitor the
entire staff was going to pray for them on Tuesday.
The staff ministers met the visitors on Sunday, so this
call is a deposit, not a withdrawal.
4. Wednesday: Personal letter from the pastor. At the end
of the pastor’s letter is a handwritten postscript in
which he tells them he is praying personally about
the need they wrote down on the prayer request card
(if applicable).
5. Thursday: The Care Team leader calls. He is not a
stranger either, since he met the first-time attenders in
church. Long before the visitors ever know he is the
group leader, he is making deposits of care, building
relationships, and meeting their needs. You want visi-
tors to become part of the Care Group so they can
have seven friends in six months, so you want them to
feel good about the Care Team leader, and accept the
invitation to attend the group that comes later on. This
deposit lays the groundwork of relationship for what
occurs when the visitors return the next Sunday.
The conversation might sound like this: “Hello, Frank,
this is Charlie from First Church. Do you remember
me? We met after church when Bob introduced us. I
want you to know we have been praying for you and
your family every day this week.” [Frank wrote on his
prayer request card that his mother is in the hospital.]
“How’s your mother doing? Has she improved?
Frank, would it be all right if some of us went to see
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her?” [Don’t you know it would be a big deposit if

some of the Care Team members briefly visited and
prayed for Frank’s mother in the hospital?]
Then the Care Team leader asks, “Frank, is there any-
thing I can pray about with you?” Then he prays for
the need. He doesn’t invite Frank to the Care Group,
and he doesn’t invite him back to church. That is not
his role. His goal is to make a deposit of care and love
in Frank’s heart. He concludes by saying, “Frank, I’ve
enjoyed talking with you. Your family is important to
us, and we will continue to pray for you and your
mother. I hope to see you again soon and find out
how things are going. God bless you.”
6. Friday: The Doorway Brochure. On Friday, the visitor
receives a brochure in the mail about the Care Min-
istry’s specially designed noncommittal class geared
to help him understand more about the church, its
vision, and its values. It describes how the class will
benefit visitors, and it motivates them to attend (ide-
ally within a month of their first visit). The more they
understand about the church, the easier it is for them
to become a part.
7. Saturday: The Care Team member’s call. Sometime on
Saturday morning, the visitor will receive a call
from the friend he met on Sunday morning. This is
the same Care Team member who gave him the
deposit of cookies on Monday. This is a “friend call-
ing a friend” to ask him to come to church with
him—not some stranger. It makes a deposit of
friendship: “Hi, Frank. This is Bob from First
Church. I want you to know my wife and I have
been praying for you and your family every day this
week. How’s your mom doing in the hospital? You
know, Charlie and I and some other folks went to
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see her, and prayed with her. She certainly is a won-

derful person. She’s proud of you too. It was a good
visit. Charlie, my wife, and I would like to see you
again, and we were wondering if you would want to
come to church with us tomorrow? My wife could
save some seats for us to sit together, and I could
meet you in the foyer. In fact, my wife was wonder-
ing if you and your family would enjoy coming over
for Sunday dinner after church?”
This “call from a friend” takes place after a full week
of caring deposits have been communicating how
important the visitors and their needs are to us. This
is the same friend from last week who gave them
cookies. Now he has invited them to spend time
together in church and over Sunday dinner. The first-
time attender shouldn’t feel like a “visitor” anymore!
It is impossible for one person to make the deposits necessary
to motivate visitors to return. However, a team of Care ministers
can make the deposits personally, and effectively communicate
the care and love that makes the difference between the low
retention rate you are probably experiencing right now and the
dramatically high retention rate of the Care Ministry.
Second Sunday Strategy for Serving
Most churches don’t have a clue what to do with second-
time attenders, because they don’t see the end from the begin-
ning. In the Care Ministry, the second Sunday is devoted to
building upon the relationships birthed on the first Sunday
and the caring deposits made during the week. This strategy is
not a scheme to manipulate; it is a plan to meet needs and to
build friendships that will last a lifetime!
When Frank Visitor and his family sit down with Bob
that second Sunday morning, the entire Care Team will make
it a point to greet him and his family, as they did the previous
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week. Frank is being impacted by the entire Care Team

again—he is receiving deposits from his future Care Group.
Charlie, the Care Team leader, comes up and asks about
Frank’s mother; and Bob, Charlie, and Frank pray for her
again. The Care Team members who went to the hospital also
talk to Frank about her. By this time, Frank feels like the
entire church is focused on his needs.
After church, Bob asks Frank,“Why don’t you come to my
Care Group this week?” Frank’s first reaction is to think pri-
vately,“I am not going to go to a group of strangers!” But what
he says is, “Oh, I’m too busy this week.” (That might mean he
is too busy watching TV or washing the car.) Bob just smiles
and begins to point out all the members of the Care Group
that Frank already knows! “Frank, did you know that Charlie is
the leader of the Care Group?” Frank is surprised. The same
person who called him Thursday and visited his mother in the
hospital is also the Care Group leader.
Bob continues to point out everyone Frank met last week
and that morning. “Frank, you know Jim and Sarah, and….”
Suddenly Frank realizes he knows everyone in the Care Group
already! All the obstacles of fear and uncertainty have been
removed by the care and love of the Care Team. Now he wants
to be with these people who have loved him so much, so Frank
gladly accepts the invitation to attend Care Group. The Pursuit
Ministry doesn’t stop with the invitation, though. Bob says,
“Frank, I could tell you where the Care Group meets, but why
don’t I just come by and pick you up instead?”
The love of God has even more power to draw people
back to your church than the great worship, wonderful preach-
ing, and anointed ministry found in the public meetings! Team
Ministry will make any church grow because it meets the heart-
felt needs of visitors. The secret of its great effectiveness is found
in relationships.
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Principles of Effective Pursuit Ministry

If the following six principles of effective Pursuit Min-
istry are applied, you will have the same type of results we have
found in churches across America, Canada, England, Australia,
the Bahamas, and Asia.
1. Pursuit Ministry must be personal. There is a big differ-
ence between personal and individual follow-up.
“Personal follow-up” is when visitors know or have
met the person who is contacting them. “Individual
follow-up” is when a stranger calls a stranger. The
Pursuit Ministry is “friends relating to friends.”
2. Pursuit Ministry must be focused on people’s needs, not
church programs. What visitors really want to know is:
“Do you care about me? Will my needs be met?” The
pursuit ministry must be need-driven, because it is a
need-fulfillment ministry. Most churches handle fol-
low-up like the Sunday school teacher who told me,
“I can’t believe I spent five minutes telling this lady
about how great my Sunday school class was—with-
out asking her one question about her or her needs!”
3. Pursuit Ministry makes relational and emotional deposits.
If your church began a relationship with the visitors
the day they walked through the door, then you must
make relational deposits in the emotional bank
account if you want them to come back.
4. The Pursuit Ministry must be integrated into the assimilation
process. The “assimilation process” describes the
systems and structures you have in place to lead visitors
from a decision to attend your church to a sense of
ownership in your church. The Pursuit Ministry must
“see the end from the beginning.” You are cultivating a
disciple, not a church attender! How you follow up will
determine what type of church member you will have.
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5. Pursuit Ministry must have the “WOW! factor.” Visitors

who experience this type of caring pursuit will auto-
matically respond by saying, “WOW!” New Life Fel-
lowship in Dallas, Texas, grew from 185 to almost 600
members in 18 months when its Care Ministry coordi-
nator decided to make their usual “Cookie Crusade”
into a “WOW event.” Instead of sending just one per-
son, George Wade sent the entire Care Team to visitors’
homes to present gifts of cookies. Do you know what
the visitors said when they saw 12 to 15 smiling people
at their door? WOW! New Life became one of the
fastest growing churches in America after putting the
“WOW! factor” in their Pursuit Ministry.
6. Pursuit Ministry must be repetitious. A leadership axiom
is: “All communication must be redundant and repet-
itive.” That is especially true with the visitors. That is
why you must have seven deposits, not touches. You
are raising your level of personal involvement in their
lives to go beyond “touching” to build a relationship
of trust so you can minister to them. You are “earning
the right” to become part of their life. Focus on their
need and not the church. Do not sell the church;
meet needs. Use repetition to communicate care. I am
convinced you cannot tell someone too many times
that you care for and love them!
The Pursuit Ministry Works
Our research has shown that the Pursuit Ministry is a
determining factor in visitors returning to your church the sec-
ond time. When they do return, you have a 56 percent chance
of retaining them in your church. By implementing the Care
Ministry strategies, systems, and structures, you will retain
between 25 and 40 percent of your first-time attenders because
your Pursuit Ministry will get over half of the visitors to
return, and half of those will assimilate into the church!
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Chapter 9
a
HOW TO MAKE DISCIPLES
FROM MIRACLES
In Southwest Florida, in the Gulf of Mexico, there is a

wily, sly fish called the “snook fish.” They are hard to catch, but
they are a great sport fish once you manage to hook them. John
wasn’t saved, but he attended church with his Christian wife
anyway. He did not have any objections to going to church, but
he had never received the Lord. Now one thing John loved to
do was snook fish.
He attended a church where we had implemented the
Care Ministry. There were some snook fishermen on the Care
Team who ministered the same Sunday morning that John vis-
ited the church.
Jeff, the contact Care minister, discovered that John liked
to fish, so he invited John to go snook fishing the following
Saturday. He also invited George, another member of the Care
team, so they could “team minister” to John.
As the three men were snook fishing off the bank, Jeff
asked George how he got saved. Now John, the unsaved snook
fisherman, was standing between them, and he couldn’t help
but listen to George’s exciting testimony.
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When George finished sharing his testimony, he threw the

ball back into Jeff’s court and asked him how he got saved!
Guess who listened to Jeff’s testimony? That’s right, John was
all ears. After Jeff finished sharing his testimony, he asked John
to share his testimony about how the Lord came into his life.
John said, “I don’t think I have a testimony.”
When Jeff asked, “Would you like to ask Jesus into your
life right now?” John told him, “I’ve been wanting to for a long
time, but I didn’t have anyone to tell me how.” Right there on
the bank, John the “snook fisherman” received Jesus Christ as
his Lord.
One of the exciting things about being on a Care Team is
that you are not doing the ministry by yourself. It is team min-
istry. Care Groups are much more fun than fellowship groups
because you have a team ministry that is reaching out to the
unchurched and the unsaved to bond them into the group.
First Goal: Make Disciples
The number one mission of the Care Ministry is to make
disciples. Most churches try to make visitors become mem-
bers, but that is not biblical. Our mission is to fulfill the Great
Commission of Christ by identifying hurting and needy first-
time attenders, by meeting their needs, and by leading them
into a fuller walk with the Lord.
People like John or “Frank and Sally Visitor” usually don’t
end up with seven friends in most churches in America. If they
return to the church at all, they do it because they are deter-
mined to overcome obstacles in order to belong to a church.
Assimilation is one of the biggest needs of the church today! I
ask pastors all the time, “What is your structured assimilation
process?” Most of the time, they either ask what I mean by
“assimilation,” or they say, “Oh yeah, we are working on that!”
Some of the more candid pastors simply say, “That’s why I’m
talking to you.”
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how to make disciples from miracles
Most churches do not see assimilation as a process from

the first Sunday because they don’t realize it takes relationships
to lead visitors into functional membership. Most churches
expect assimilation to take place in their small groups or in
Sunday school classes. The problem is that these are really
maintenance structures. Their primary purpose is to maintain
the spiritual life of church members.
“Maintenance structures” are ineffective growth and
assimilation structures for several important reasons:
1. The leader believes that his primary job is to care for the
people who come every week. I developed the Care
Ministry while I served as an associate pastor for a
megachurch of 4,000. There were already 48 small
groups meeting in homes, with the leaders assigned
to contact the visitors. Some would and some would
not, but in virtually every case, these contacts were
not deposits. They were withdrawals because the lead-
ers were strangers to the first-time attenders, and
because they did not want to invest more than a
phone call into the lives of visitors due to time limita-
tions. Leaders of maintenance structures don’t see
assimilation as “their ministry.”
2. The people in these groups already have their friends. Vis-
itors attending these maintenance meetings will hit a
wall of “relational saturation.” It may be friendly, cor-
dial, and even “Christian,” but it is still a wall. The
group members have already made friends in the
group. They don’t have the time or emotional energy
to develop new friends, so they shut visitors out of
their close relationships.
This forces visitors to stand outside the relational
wall and watch all the neat relationships and friend-
ships of the group go on. They quickly realize they
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are not going to be invited in, so they will probably

leave the group because it is not meeting their needs.
3. The vision of the maintenance structure is to maintain,
not to grow. You can’t have two visions for one struc-
ture. It will either maintain your church folk, or it
will assimilate the visitors.
4. There is no bridge between church and group. Once a vis-
itor leaves your church, there is an 85-90 percent
chance they will never come back. Where do these
poor souls go? I have discovered what happens to
them: They fall into the “Abyss of No Return.”
“Where are Frank and Sally Visitor?” “Oh, I guess
they fell into the abyss of no return. We’ll never see
them again!”
Some churches try to build a bridge from the church
sanctuary to their small groups with church
announcements: “We are proud to say we have geo-
graphic groups in your geographic area. Just call our
church office and we will tell you where your nearest
geographic group is meeting.” Meanwhile, the bewil-
dered visitor is thinking, “What in the world is a geo-
graphic group? What does geography have to do with
church? These are weird groups.”
Once the “geographic group” announcement strategy
has failed, some churches turn to “personal invita-
tions” (by telephone, of course). The maintenance
group leader is recruited to make an “AT&T personal
call” that sounds like this: “Hi, I don’t know you, and
you don’t know me, but why don’t you come to my
group full of strangers?” The visitor is thinking,
“Yeah, like I want to spend an entire evening with
strangers who don’t want to be my friend.” In the
end, he politely says, “I’m too busy.”
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His duty fulfilled, the maintenance group leader

notes on his official “follow-up” form: “I called, but
he is too busy.” The pastor reads the report and feels
good about his follow-up program. I have one small
but nagging question: “How can anyone feel good about
a task that is 90 percent ineffective?”
Assimilation Begins at the Door
In contrast to this, the Care Ministry assimilation process
begins the first Sunday the visitor steps through the door of
the church. Care Team members are determined to build a
bridge of love and personal care that will carry visitors safely
over the “abyss of no return” and into the loving environment
of a Care Group. The most effective bridge in the church is the
bridge of personal relationship and friendship in Christ.
Most Christians know they are to make disciples, but they
do not know what a disciple looks like! It is very difficult to
make something if you do not know what you are making. In
the Care Ministry, you will be making an “I.I.D.”
“I.I.D.” stands for Initiated, Integrated Disciple. These
three words define your ministry goals to make disciples for
Jesus.
The first “I” is for “Initiated.” We are initiating first-time
attenders into the Kingdom of God, not the local church.
Biblical initiation is found in Acts 2, when on the Day of Pen-
tecost, Peter preached the first sermon. When the convicted
crowd asked at the conclusion of his message, “Brethren, what
shall we do?” Peter told them how to be initiated into the
Kingdom of God. First, repent (that is our prayer of salva-
tion), then be baptized, and finally, receive the gift of the Holy
Spirit (see Acts 2:38). Those are the three keys into the King-
dom of God.
Your ministry with each first-time attender is to ensure
they receive salvation and complete their initiation into the
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Kingdom of God by being baptized and receiving the gift of

the Spirit. Most Christians believe that is the pastor’s job
description; biblically, it is the believer’s ministry.
The Care Ministry goal is to restore the believer’s ministry
back to the believer. The most fulfilling experience a disciple of
Jesus can have is to impart his faith to the heart of another per-
son and see that individual receive Jesus into his heart!
The second “I” is for “Integrated.” That means the visitor has
become a functioning member of the local church. He must be
related to be integrated. He has to be in a group of some sort,
and he has to have a ministry.
The “D” is for “Disciple.” This is a believer who knows the
vision and the values of the local church. This knowledge is
necessary because visitors need to know what they are commit-
ting themselves to be and do, and the vision and values define
that.
You Are an “I.I.D.-Maker”
Every first-time attender must become an I.I.D. in order
for your ministry to become complete. You are an “I.I.D.-
maker.” That is your goal for the ministry and for your team, and
it is done through bridge building. Genuine bridge building can
only be done by a Care Team that sees the end from the begin-
ning. They must have a fresh vision of their ministry and a clear
understanding of the needs of the visitor. They need to know the
Bible-based ministry strategy, systems, and structures that equip
the church and the believer to fulfill the ministry.
One Vision, Two Purposes
The Care Group fulfills two purposes for one vision: (a) to
make and multiply disciples and (b) to maintain and train the
Care Team. As we noted earlier, Care Groups consist of believers
who are fulfilling the “work of the ministry” and former visitors
146
who are receiving their ministry through relationship. The Care

Group is a vision-driven small group!
Every member of the Care Team has a goal of making dis-
ciples of Frank and Sally Visitor. It is a “team” ministry. Frank
and Sally don’t have to wait six months to have seven friends.
The entire Care Team has already become their friends before
they ever attend a Care Group meeting! The team is dedicated
to helping Frank and Sally become part of their group. This is
accomplished through the Care Team’s fivefold commitment to
their twofold mission.
Fivefold Commitment to the Care Group Mission
1. To befriend the visitors. The Care Team members know
visitors need seven friends in six months, and it is
their ministry objective to personally become gen-
uine friends.
2. To love the visitors. Each Care Team minister knows
each visitor needs to be accepted, to belong, to feel
needed, and to feel important (or appreciated).
(These are the four “universal heartfelt needs” of vis-
itors described in Chapter 3.)
3. To help the visitors bond to the Care Group. People do
not “plug into” a church. Visitors are not machines;
they are people who need to bond to other people in
a church through relationships. The Care Team wants
visitors to feel bonded to their group.
4. To meet the needs of the visitors. Need-fulfillment is the
responsibility of the entire team. The team already
knows the visitors’ needs, because they have person-
ally talked with and prayed for them all along.
5. To make disciples of the visitors. The Care Team works
together to make sure visitors are saved, baptized, and
assimilated into the church. The Care Team ministry
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does not conclude until the visitor is bonded to the

Care Group. Once this happens, the Care Team
members release the new members to the bonding of
the Care Group and they begin to disciple new visi-
tors. The ultimate goal is for the new members of the
Care Group to grow and join the Care Team.
How does this work? Let’s say that I go up to Frank
Visitor and say, “Hey, Frank. We’ve got a bunch of
crazy people over in this group and they love you.
You know some of them already, because we went
fishing together. [He likes snook fishing too.] You
even know the leader, because he called you and
prayed with you over the phone. We meet and fellow-
ship every week, and we love and encourage each
other. Why don’t you come?” So Frank says, “Okay.”
They Need Seven Friends
So I go by and pick up Frank and his wife, Sally, to take
them to the Care Group. I’ll take them to the Group meeting
three times to make sure they are properly bonded. Now, how
many friends do Frank and Sally need? They need seven
friends in six months or what happens? Yes, Frank and Sally
are “out the door.” That is why we have to get that relational
bonding going. Frank and Sally need seven friends. Do they
have to wait six months to get seven friends? No. You have a
whole team of people who are committed to being their friends
and loving them. They know this couple needs the bonds of
love, so they all are committed to loving them and seeing them
bond to the group where they will feel accepted, appreciated,
and needed, and have a sense of belonging. Everyone in the
Care Group wants to meet their four universal needs, and they
are committed to their being bonded into the group and
becoming disciples of Jesus.
The fruit of this kind of loving commitment is the fulfill-
ment of the mission. Frank and Sally are now a part of the
148
church, and they are living a different kind of lifestyle. They are
not just “Sunday morning church attenders,” but praise God,
they are disciples of Jesus! They belong to a caring group of
people who all are committed to mutual success, for they know
they can’t fulfill their twofold mission by themselves. They are
now a part of a team that has a fivefold commitment to their
twofold mission. Frank and Sally are ready to step into the
anointed ministry of the Care Team and help bring in the har-
vest for Christ.
Second Goal: Multiply the Group
The second goal is to multiply the group. When the group
gets to about 16 to 18 people, it will multiply. Care Groups
grow and multiply by bonding. To be the structure for bond-
ing, Care Team members must become a “bridge” from the
Sunday morning service to the Care Groups.
How are the visitors going to progress from a one-dimen-
sional Sunday morning meeting to the Care Groups? What’s
the bridge from the structure of Sunday morning to the struc-
ture of the group? This is where you fit into the picture.
The most effective bridge over the abyss between church
and group is a personal relationship between you and the first-
time attender. You become the bridge by personally taking the
visitor to the Care Group three times. You will also take the
visitor to the “Doorway class,” or your introductory class, three
times. Your personal relationship will motivate him to attend
the group because you have lowered the obstacles to attending
it through your personal involvement and care.
Monte and Pam Find a Home
Monte and Pam attended a church and were overwhelmed
by the Care Team members’ attention and love. This couple
had never experienced this kind of care in a church before.
Drew and Julie, a couple on the Care Team, became their
friends and prayed with them about their upcoming move to
149
the city and the new careers they were entering. Pam had not
found a job yet, and they needed both incomes to make ends
meet. If she didn’t find a job, they were going to have “more
month at the end of the money.” Drew and Julie’s prayer gave
Monte and Pam the faith to believe God was going to bless
them soon.
They left church that day excited about the personal min-
istry they had received, but they weren’t really sure if this was
the right church. The very next night, Drew showed up at their
door with some cookies. They invited him in, and they prayed
again for Pam’s interviews. The care continued throughout that
week, as Monte and Pam discovered the church staff was also
praying for her job, and an entire prayer team had dedicated
the week to pray for her! By the time she went for the inter-
view, she was confident the Lord was favoring her, and she got
the job!
When Drew called on Saturday and invited them back to
church, they couldn’t wait to tell him how God had answered
everyone’s prayers, and to say how thankful they were to the
church for all the people who were praying for them. Drew told
them the Care Team would love to hear how God had blessed
them, and asked them to come to church so they could share
the good news themselves.
Feeling More Comfortable
Monte and Pam met Drew and Julie at church on Sunday
morning, and sat with them. They were greeted by the entire
Care Team, the same people they had met and talked with the
week before. They were feeling much more comfortable in
church this week.
When the couple told everyone about how God had already
answered their prayers, and how Pam had landed the job, every-
one got excited. Pam told Drew, “It is so much fun coming to
150
church and having so many people sharing the joy of me getting

my job. And this is only our second Sunday here!”
After church, Drew invited them to the Care Group.
Monte told him, “We would like to, but we are too busy this
week.” Drew smiled, because that is what I told him the visi-
tors would say. Then he asked them if they knew the leader of
the Care Group, Jim. They remembered a “Jim” who had
called them the week before and had prayed with them about
Pam’s job interview the night before it took place. His prayer
really helped. Monte asked, “Jim is the leader of the group?”
When Drew told him it was the same person, Monte and Pam’s
attitude immediately changed.
Then Drew began to point out all the people they already
knew who were in the group, people who had prayed and cared
about them. Monte and Pam actually began to smile when they
realized they would be with people who cared personally for
them.
“It Would Be Fun”
Drew then suggested, “Monte, instead of me telling you
where the group meets, why don’t Julie and I just come by and
pick you up?” Monte responded with peace in his voice, “I’d
like that. Would you, Pam?” She said, “Yes, it would be fun to
be with these folks.”
At the Care Group that week, Monte told everyone, “Pam
and I were thinking of visiting another, larger church this week
because we heard they had great ministries, but we have found
what we were looking for. We have found more than a `church
home’; we have found people who love us and care about us.
When we left our church back home, we didn’t think we would
ever find the kind of love we had there, but we were wrong.
Thanks for loving us, for caring for us, for praying for us, and
for wanting us. We’re home.”
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Then Jim said, “Monte, we have a tradition in our group

to pray for the people who attend our group for the first time.
Would it be all right if we prayed for you and Pam right now?”
Monte said, “Since you’ve been praying for us all week, I want
you to pray for us!”
Jim placed a couple of chairs in the center of the room,
and Monte and Pam sat in them while the group gathered
around to pray for them. Monte and Pam held hands, and you
could see the excitement in Pam’s eyes as she looked at Monte.
After the group prayed for them, Pam was crying. She said,
“I’ve been afraid ever since we knew we had to move that we
would not find somebody who would be our friends and love
us. I’ve really been afraid of being all alone here, but I’m not
afraid any longer.” Everyone in the group hugged them, and
told them they loved them.
The Doorway Class
Many times visitors may attend church for months and
never discover the “door” into the life and ministry of that
church. We have designed a simple four-week class to help vis-
itors understand the vision and values of the church, the
responsibilities of a member, the blessings of membership, and
the various ministry involvement opportunities for them.
We have especially designed this class to help visitors
come to the place of having “ownership” of the church. We
want you to take them to the class three times to make sure
that bonding takes place. By personally taking them to the
class all three times, you can make sure that they begin to know
other people, and that they know the pastor. This will make
them feel comfortable enough to go to the class on their own in
the fourth week. Why? Because you’ve broken down the barri-
ers and obstacles to their involvement.
152
The Mission of the Meeting

We also want you to take visitors to Care Group three
times so the whole Care Team can focus in on these folks. They
are the mission of the meeting and the reason the Care Groups
exist! Our fellowship has a twofold mission, and we’re going to
fellowship together and meet each other’s needs so we can ful-
fill that mission. But when first-time attenders come into the
group, they’re the reason we’re here, so the whole team is com-
mitted to bonding with each first-time attender who comes to
the group.
Not Just a Theory
The Care Ministry is not just a theory, it is working in
churches across America, England, and Canada! It is trans-
forming churches, believers, and communities around the
world! The “secret” of its great effectiveness is simple: Needs are
being met supernaturally by the people of God. God’s people are
seeking divine appointments as members of Care Teams. They
understand that visitors aren’t visitors; they are miracles dis-
guised as needs. They are committed to pursuing, loving, and
meeting the needs of first-time attenders until they become
disciples of Jesus Christ! Are you ready to join the great last
days army of God?
153
Some Facts and Figures
Ken Houts, the founder of Care Ministry, was one of two
non-Assembly of God speakers at the 1995 General Council of
the Assemblies of God, by the invitation of Tom Trask, General
Superintendent.
Organizations currently using
Care Ministry training:
Billy Graham Evangelistic Association School of
Evangelism
Billy Graham Crusade: Twin Cities
Mission America 2000
Lowell Lundstrum Ministries
How some churches grew with the
Care Ministry:
• New Life Christian Fellowship grew from 175 to 700
members in two years.
• Mt. Olivet in Apple Valley grew from 300 to 400
members in one year.
• Full Faith Church (a church of 4,000) retained 300
people in five months with a 30% retention.
• Bloomington Assembly (a church of 1,200) experi-
enced a 40% retention and 8 people saved per month.
• Summit Avenue Assembly grew from 900 to 1,200
members in one year.
• First Assembly of Lamar grew from 90 to 160 mem-
bers in seven months with a 50% retention.
• Faith Family Church (a church of 600) retained 224
families in one year with a 33% retention.
155
• Evangel Temple grew from 875 to 1,025 members in
six weeks.
• Cornerstone Church grew from 150 to more than
300 members in 16 months with a 30% retention.
• Dodge City Baptist Church grew from 30 to 70
members in three months.
• Open Door Baptist Church grew from 175 to 275
members in nine months.
156
C are MINISTRIES
9412 Delmar
Prairie Village, KS 66207
The material in this book was originally developed for

seminars that train members of the local church to fulfill the
ministry. Today there are several facilitators who implement
the Care Ministry into local churches throughout the United
States. The Care Ministry seminar will expand the local min-
istry from the involvement of a few individuals to 20 percent
of the church in team ministry. A local church’s effectiveness
with this ministry is significantly enhanced by having the
seminar training.
Weekend Seminar
The seminar consists of three levels of ministry training.
On Saturday night team leaders have three hours of leadership
training. On Sunday the facilitator preaches and recruits 20
percent of the congregation with a passion for ministry and a
vision for the growth of the church. That Sunday night the
training for the members begins with three 45-minute training
sessions. Then on Monday night the training continues with
two or more sessions. On Monday morning there is consulta-
tion for the pastoral staff.
Call 1-800-769-GROW for a free video or a visitor
ministry needs analysis.
157
MAXIMIZE YOUR INFLUENCE
God has a vision for every man, woman, and child. He has
given each of us the tools, abilities, and gifts to fulfill His vision
for us. However, many of us are afraid to step out into our call-
ing—we are comfortable Christians. Churches, and even pas-
tors, are preoccupied with the status quo and maintaining
church attendance rather than focusing on sending disciples
out into the world to build God’s Kingdom.
ISBN 0-7684-2301-5
Available at your local Christian bookstore.

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You Are A Miracle Waiting To Happen

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YOU are a

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“Speaking to the Purposes of God for This Generation

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To my wonderful wife, Cheryl; without her faithfulness,

VALUES OF THE CARE MINISTRY . . . . . . . . . . . . . . . . . . . . . .9

SOME FACTS AND FIGURES . . . . . . . . . . . . . . . . . . . . . . . .155

In 1986 the Lord gave me a six-hour vision revealing

1. The Ministry of the Believer

Dorothy was excited and scared the first Sunday morn-

weeks you’ve been coming here?” Dorothy was shocked when

her son. Claudia represents three miracles that happened

and I don’t know anyone, maybe we should go to a church

daughter is 5´ 10´´, and another daugther is 5´ 9½´´, and my wife

daughters were letting him be the spokesman for their mutiny.

Just before the church service began, Dwight walked up to

to accomplish in the earth, He always has a problem to over-

I have a promise from God for you today! God says, “I

anointing, but you will have to be trained to do the ministry.

Jesus did not die to give you “fire insurance”! He died so

I have some good news for you—God’s got a pony for

time, and they are mean. Most Christians think, “I would

But how do you minister to unbelievers? Don’t drag them

pocket.) “Being a member of the church entitles me to receive

There were divine appointments in church last week

of the devil. I pray these things in the name of Jesus.

Darrell and Mary went to church ready and available to

came hoping someone would care about us—even though we

in your wedding.” Sam and Jennifer hugged Darrell and Mary,

A miracle takes place when a need meets the solution. Vis-

visitors—they are scattered sheep that belong to God. You have

message; they need ministry. They don’t necessarily

direction. Your care and love is a very significant ele-

first-time attenders who come to your church will

they’ve ever committed, the devil has convinced

opposite of what our “Christian myths” tell us! None of us is

You belong to people. If the “first-time attender” does

how to make “first-time attenders” feel important the

minister it. Visitors attend your church with one

Five Ways to Be a Friend

prime targets for satanic attack. The enemy will be

home on Sundays and watch TV instead. This is

people. The only way you’ll get better at the Care

Dean Roberts’ first experience as a member of one of our

and had lots of questions. The Holy Spirit helped me answer

and loneliness in the lives of other Christians, but he was

adversity, and prosper in whatever he does. Your habits will

Faith to Unlock the Adventure

to release the power of the Spirit, you must know

Relational Skills: Three Attitudes of the Heart

David and so many believers today is that David knew he was

When you approach visitors in church to talk to them,

Remember the Most Important Word

him, and I made him feel important. I did it by lis-

so I asked him if he would like me to go to the airport

front row next to the regional director over those pas-