SENIOR CERTIFICATE EXAMINATIONS/

NATIONAL SENIOR CERTIFICATE EXAMINATIONS

TOURISM

2021

MARKING GUIDELINES

MARKS: 200

These marking guidelines consist of 15 pages.

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Tourism 2 DBE/June 2021
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INFORMATION FOR MARKERS

TOPICS IN THE TOURISM CAPS ABBREVIATION

Topic 1 Tourism sectors TS
Topic 2 Map work and tour planning MTP
Topic 3 Tourism attractions TA
Topic 4 Sustainable and responsible tourism SR
Topic 5 Domestic, regional and international tourism DRI
Topic 6 Culture and heritage tourism CH
Topic 7 Foreign exchange FX
Topic 8 Communication and customer care CC
Topic 9 Marketing M

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SECTION A: SHORT QUESTIONS

QUESTION 1

1.1 1.1.1 D/ intra-provincial MTP

1.1.2 C/ Yellow fever and malaria MTP

1.1.3 C/ 22 hours MTP

1.1.4 B/ put together an expensive and exclusive tour MTP

package.
1.1.5 D/ The worker and the supermarket earn money from FX

the hotel being built.

1.1.6 B / Chichen Itza TA

1.1.7 C/ Asia TA

1.1.8 A/ Accommodation, car rental and tour operators M

1.1.9 C/ Cape Floral Region Protected Areas CH

1.1.10 D/ marketing strategy TA

1.1.11 A / promotes integrity TS

1.1.12 C / personal hygiene. TS

1.1.13 A / contract of employment TS

1.1.14 D/ certification of sustainable tourism businesses. TS

1.1.15 C/ management of waste. DRI

1.1.16 D/ global event. DRI

1.1.17 A/ Maintain social distancing by arranging tables two DRI

meters apart.
1.1.18 C/ percentage of foreign tourists to South Africa in DRI

relation to other competing destinations.

1.1.19 B/ decline in the demand for hotel accommodation. DRI

1.1.20 D/ Face to face complaint. DRI

(20x1) (20)

1.2 1.2.1 hepatitis C vaccination MTP

1.2.2 special needs MTP

1.2.3 optional extras MTP

1.2.4 attractions MTP

1.2.5 itinerary MTP (5)

1.3 1.3.1 Noise pollution control TS

1.3.2 logo  TS

1.3.3 Discounted travel TS

1.3.4 communication TS

1.3.5 marketing strategy TS (5)

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1.4 1.4.1 F / practise the six principles of Fair Trade Tourism SR

1.4.2 E / the social pillar of the Triple Bottom Line SR

1.4.3 A/ the Responsible Tourism Guidelines SR

1.4.4 B/ corporate social investment SR

1.4.5 C/ environmentally friendly gardening SR (5)

1.5 1.5.1 C MTP

1.5.2 B MTP

1.5.3 A MTP

1.5.4 E MTP

1.5.5 D MTP (5)

TOTAL SECTION A: 40

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Tourism 5 DBE/June 2021
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SECTION B: MAP WORK AND TOUR PLANNING; FOREIGN EXCHANGE

QUESTION 2

2.1 2.1.1 The embassies sent out surveys to establish the demand for a MTP

repatriation flight.
DIRCO communicated the travel arrangements via WhatsApp to the
stranded South Africans.  (4)

2.1.2 (a) Itinerary MTP

The rest of the planned itinerary and activities were cancelled when
restrictions started.  (2)
 Attractions to be visited were closed and travel restrictions
meant adhering to local lockdown regulations.
 Increased length of the original itinerary in terms of days in
Mauritius.
 Continuing with the initial itinerary will have limitations and
restrictions due to COVID-19 regulations in Mauritius.
(b) Hotel accommodation
The accommodation had to be extended.  (2)
 The couple had to look for cheaper hotel accommodation until
their travel arrangements were finalised.
 Choice of accommodation is compromised and may change
depending on limitations and resources.
(c) Prescription medication
Mr Dube was concerned that he may not have enough prescription
medication for the duration of his stay. (2)
 Medication had to be sourced from local pharmacies/clinics.
 Difficult to get medication without a prescription.
(d) Budget
The Dubes had to reconsider all their expenses while in
Mauritius.  (2)
 Their budget did not cover the extra costs.
 They had to use money budgeted for activities they could
not do, for other expenses.
 Extra funding from family members had to be deposited into their
account.
(e) Duty free shopping
The duty-free shops at the Mauritian airport were closed and no
shopping could take place.  (2)
[14]

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2.2 2.2.1 The countries are located on two different time zones MTP (2)
 Mauritius is on UTC +4 time zone and South Africa is on
UTC +2 time zone.
 There is a time difference between countries situated on different
time zones.

2.2.2 South Africa +2 Mauritius +4 MTP

Time difference = 2 hours

= 12:00 (+) 2 hours
Time in Mauritius = 14:00 (3)
OR

14:00

2.2.3 South Africa +2 Mauritius +4 MTP

Time difference = 2 hours

Arrival time = 12:00
Flying time = 4 hours 30 min
Time in Mauritius = 12:00 +2 hours
= 14:00
Departure time in Mauritius 14:00 (-) 4 hours 30 min
= 09:30 (4)

OR

South Africa +2 Mauritius +4

Time difference = 2 hours

Time in Mauritius = 12:00 +2
= 14:00
Arrival time in South Africa = 12:00
Flying time = 12:00 (-) 4 hours 30 min
= 07:30
Departure in Mauritius =07:30 + 2hour time difference
=09:30 

OR

09:30

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2.2.4 No, they only crossed 2 time zones MTP (2)

2.2.5 London 0 South Africa +2 MTP

DST applies in London +1

Time difference = 1 hour

= 19:00(-) 1 hour
Time in London = 18:00
Flying time = 18:00 (+11 hours)
Arrival time = 5:00 on 25 April 2020 (7)

OR

London 0 South Africa +2

Time difference = 2 hour

= 19:00(-) 2 hour
Time in London = 17:00
Flying time = 17:00 (+11 hours)
DST applies in London = 4:00 +1 hour
Arrival time = 5:00 on 25 April 2020

OR

= 5:00 on 25 April 2020

[18]

2.3 2.3.1 Contact with other people: so that the South African passengers MTP

did not come into contact with any other people at the airport.  (2)
 Time constraints: passengers had to get to their quarantine hotel
as quickly as possible
 Social distancing: they were transported in different mini buses.
 Avoiding contamination: passengers had to use the same
sanitized minibus throughout the process to avoid contamination.
 Due to the risk of spreading COVID-19

2.3.2 Contact with other people: were limited at the airports to avoid the MTP

risk of spreading the COVID-19 virus. .

Quarantine: The passengers were placed in isolation for the required
period after entering South Africa to ensure they are not COVID-19
positive.
Control for tracking and tracing: passengers were handled as a
group on one flight and transported together within and from the
airport and accommodated together in a hotel in Pretoria to make
tracking and tracing easier.  (6)
 The inbound flight was handled with the strictest health and safety
protocols to ensure the South Africans did not compromise their
own safety and that of others.
[8]

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QUESTION 3

3.1 3.1.1 ZAR50 000 (÷) 17.65 =USD 2 832,86 FX (3)

OR

USD2 832,86

3.1.2 USD62.70 x 17.33 =ZAR1 086,59 FX (3)

OR

=ZAR1 086,59

3.2 They were not able to use any FOREX services at the airport due to the FX

Lockdown. 
During the period in quarantine, it was not possible to exchange currency,
even though they needed the money urgently.  (4)
 The minibuses would not stop en route to Pretoria because the
passengers were high-risk cases.
[10]

TOTAL SECTION B: 50

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SECTION C: TOURISM ATTRACTIONS; CULTURE AND HERITAGE

TOURISM; MARKETING

QUESTION 4

4.1 4.1.1 A Sydney Opera House Australia TA (2)

B Leaning Tower of Pisa Italy (2)
C Machu Picchu Peru (2)
D Buckingham Palace England (2)

4.1.2 (a) Alcazar of Segovia (2)

(b) Europe  (2)

4.1.3 Royal palace TA (2)

 prison
 a military academy
 museum

4.2 4.2.1 (a) Great Pyramids of Giza TA (2)

 The Sphinx

(b) Rising groundwater is threatening these icons.  (2)

The saline content in groundwater is eroding the foundations
of the ancient structures.

4.2.2 Egyptians wish to protect their past and the present for the future TA

generations to enjoy. 
Egyptians believe these icons are spiritual representations of their
culture and history.  (4)
 The Egyptians believe these icons are global treasures and
future generations must experience them.
 Attracts many visitors who spread positive word-of-mouth which
in turn sustains the revenues received from the icon.

4.2.3 Limit the number of daily tourists to the relevant areas.  TA

Inform visitors of the environmental issues by providing guided

virtual tours for visitors. (4)
 Provide visitors with alternative experiences such as exhibitions
showcasing the icon and souvenirs as a reminder of the
experience.
 Measures taken to contain the groundwater for visits to still
continue.
[26]

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QUESTION 5

5.1 5.1.1 ITB Berlin M

World Travel Market (4)

 WTM

5.1.2 (a) A 90 second advertisement  M (2)

 “South Africa, the home of humanity”
 Grow South Africa

(b) SATourism's videos are known for its attractive images, music
and catchy phrases with emphasis on the uniqueness of the
South African brand. These videos will attract visitors to South
Africa. 
 The video is part of a new campaign, part of a global brand
strategy of SATourism for marketing on various platforms. (2)

5.1.3 South Africans will serve as brand ambassadors to the country in M

highlighting what South Africa has to offer. 

Making tourism everyone's business (4)
 Using our colourful traditions to draw international tourists to the
country.
 Dependency on our diverse nation as a draw card.
 The warmth and hospitality of South Africans used as a draw
card to attract international tourists to South Africa.
 Positive word-of-mouth
[12]

QUESTION 6

6.1 6.1.1 UNESCO is responsible for the protection, preservation and CH

development of heritage.  (2)

 Encourages international cooperation in the conservation of our
heritage.

6.1.2 World Heritage Sites are selected by UNESCO for having cultural, CH

historical and scientific significance. They become demarcated

protected zones by UNESCO.  (2)
 UNESCO provides the support in respect of training/ emergency
assistance for World Heritage Sites in danger/ awareness
activities for World Heritage Site conservation.

6.2 6.2.1 A- Barberton Mkhonjwa Mountains CH

B- Fossil Hominid Sites of South Africa  (2)

 Cradle of Humankind
 Maropeng
 Swartkrans
 Sterkfontein caves
 Kromdraai

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6.2.2 C CH (2)

6.2.3 The facility was used as a prison for political prisoners of South CH

Africa's apartheid regime. 

The buildings represent freedom and the victory of democracy over
oppression.  (4)
 The island represents resilience and triumph over hardship and
adversity.
[12]

TOTAL SECTION C: 50

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SECTION D: TOURISM SECTORS; SUSTAINABLE AND RESPONSIBLE

TOURISM

QUESTION 7

7.1 The new manager has tattoos / marks on his arms which do not contribute to TS

a professional image of the business. 

(2)
 The new manager needs to wear a more formal dress code.
 The new dress code suits his position at work.

7.2 YES. He is the owner and has the right to make the rules.  TS

He must ensure customer satisfaction and profitability of the business.  (4)

 He must ensure that the appearance of the employees does not scare
customers away
OR
NO. He should have been informed about the dress code prior to the start of
his new job.
He has not set an example in adhering to a dress code.
The owner could be showing prejudice and discrimination towards tattoos

Note: Accept examples. Justified responses are required.

7.3 The manager could have rejected the request based on freedom of TS

choice.
The manager could have lodged a complaint of unfair labour practices
against the owner with the CCMA / the Human Rights commission.  (4)
 The manager could have defended himself.
 The manager could have verbally abused the owner.

Note: Accept dialogue responses expressing these reactions.

[10]
QUESTION 8

8.1 8.1.1 Governments SR

The tourism industry (2)

 communities
 tourists

8.1.2 (a) Environmental pillar SR (2)

 planet

(b) Social pillar  SR (2)

 people

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8.1.3 It will ensure tourists behave responsibly when visiting communities. SR


It will ensure tourists pay fair prices for local produce and services

It will ensure the community perceive tourism as a contributor to
economic development in the region  (6)
 The cultures and religion of the local communities will be
respected and protected.
 They will learn to protect the environment.
 Policies are put in place and applied.

8.2 8.2.1 Corporate Social Investment / Corporate Social Responsibility  SR (2)

 CSI / CSR
 the social pillar of the Triple Bottom Line
 sustainable tourism practices
 team building
 Triple Bottom Line approach
 ethical business practice

8.2.2 Promotes sustainable development  SR

Serves to uplift the community

Provides opportunities for local communities (6)

Note: Accept examples of CSI/CSR initiatives

[20]

TOTAL SECTION D: 30

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SECTION E: DOMESTIC, REGIONAL AND INTERNATIONAL TOURISM;

COMMUNICATION AND CUSTOMER CARE

QUESTION 9

9.1 9.1.1 A – Wildfires  DRI

 Natural disaster
 Animals were killed in the fire

B – The outbreak of the Corona Virus 

 Disease
 Pandemic
 COVID-19 pandemic

C – Aircraft was shot down  (6)

 Air disaster / crash
 Missile attack on an aircraft

9.1.2 Due to the Lockdown in certain countries, people were unable to DRI

travel  (2)
 Local and international airports in certain countries were closed.
 Certain sectors of the tourism industry shut down.
 Many employees in the tourism and hospitality industries lost their
jobs.
 Tourists were left stranded in another country and could not return
home.

9.2 9.2.1 Cancellation or delays in all flights.  (2)

9.2.2 (a) Cancelled - Most countries had closed their borders; airlines DRI

were not permitted to land nor was entry of any passengers

permitted.  (2)
 Countries went into Lockdown due to the COVID-19
pandemic and there was no movement of people.
(b) Delayed – Some airlines would have had to wait for the DRI

necessary authorisation and verification for take-off and

landing rights.  (2)
 Long queues at the check in counters due to new screening
and safety regulations.
9.2.3 Some airlines had to shut down due to loss of income and profits DRI

from flight cancellations. 

Some airlines had to rely on business rescue packages from their
governments or private investors to keep them afloat after mass
cancellations of flights. 
Some airlines resorted to retrenchment packages / flight crew (6)
members lost their jobs. 
 Some airlines restructured their business operations as cost
saving measures.
 Flights were grounded due to lockdown regulations resulting in a
loss of income to the employees.

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9.3.1 Netherlands DRI (2)

9.3.2 South Africa needs to reassure foreign tourists that the COVID-19 is on the DRI

decrease. 
Gateways into the country, tourist attractions and tourism businesses
adhere to the safety protocols that are in place to ensure continuity of a
COVID-19 free environment. 
SATourism can structure their marketing initiatives focusing on the success
rate of the nation in overcoming the virus.  (6)
 Encourage international tourism businesses with a South African link and
branches to offer incentive packages for travel to South Africa.
 South Africa can publicise their successes in overcoming the disease in
the key foreign source markets.
 Enforcing adherence to COVID-19 protocols according to regulations for
both South African and international tourists.

Note: Accept options outlined in learner paragraph responses.

[28]

QUESTION 10

Feedback using electronic devices  CC

 Social media platforms

 Internet
 Cell phone

Note: Accept examples of web-based methods [2]

TOTAL SECTION E: 30
GRAND TOTAL: 200

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