Technical Bulletin PAGE: 1/10

Model: Met-MF3 Date: 25-Jan-19 No.: RD0BL001

Subject: Announcement for Customer Engineer Tool Prepared by: Y. Taniguchi

From: Technical Support Sect., Service Strategy Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2 Tier 0.5

An SOP application which can support the maintenance operations is released.

1. Overview
Customer Engineer Tool is an SOP application which can confirm and execute some SP
modes by graphical UI. It is more understandable than previous SP modes by text-based
UI. As of today, only English is supported. Please switch SOP language setting to English
before launching this application.

2. Supported Products
Model Product Name Required Firmware Version
MET-C2 MP C2004/C2504/C3004/ System Copy v1.24 or later
C3504/C4504/C5504/C6004
MET-C2.1 MP C2004ex/C2504ex/C3004ex/ System Copy v1.11 or later
C3504ex/C4504ex/C5504ex/C6004ex
MET-MF3 IM C2000/C2500/C3000/C3500/ System/Copy v1.03.2 or later
C4500/C5500/C6000 (System/Copy v1.03.2 is
included in Package v1.01)
Note: This document will be updated when another product is supported.
 Technical Bulletin PAGE: 2/10
Model: Met-MF3 Date: 25-Jan-19 No.: RD0BL001

3. Features
Category Feature
Machine History Monitor JAM HISTORY
ENVIRONMENT HISTORY
TONER BOTTLE LOG
MACHINE ERROR DATA DISPLAY
Maintenance support ENGINE I/O CHECK
TEST PATTERN PRINT
ABNORMAL IMAGE SCAN

3-1. JAM HISTORY

Jam times and locations can be confirmed. Please utilize this feature when fixing Paper
Jam.

Note: “Time” can be reset by SP7-807-001 (SC/JAM counter clear). “Cumulative Times”
CANNOT be reset.
 Technical Bulletin PAGE: 3/10
Model: Met-MF3 Date: 25-Jan-19 No.: RD0BL001

3-2. ENVIRONMENT HISTORY

Input voltage and Ambient Temperature/Humidity can be monitored. Please utilize this
feature when troubleshooting SC codes or Image quality issues.

Note: The target of “Last SC” is SC541 to SC584.

Fusing temperature can be confirmed as a timeline. Please utilize this feature when
troubleshooting Fusing SC or Fusing offset.
 Technical Bulletin PAGE: 4/10
Model: Met-MF3 Date: 25-Jan-19 No.: RD0BL001
3-3. TONER BOTTLE LOG
The detailed information for the 5 latest Toner cartridges can be confirmed. Please utilize
this feature to check the toner consumption history.

3-4. MACHINE ERROR DATA DISPLAY

The logged Fusing Temperature for the latest SC codes can be confirmed here. Please
utilize this feature when troubleshooting Fusing SC.
 Technical Bulletin PAGE: 5/10
Model: Met-MF3 Date: 25-Jan-19 No.: RD0BL001
3-5. ENGINE I/O CHECK
Input/Output check for each Motor/Sensor/Others can be executed here. All the elements
are specified on the machine layout diagram. Up to 3 elements can be enabled
simultaneously. Maximum drive time is 60 or 30 seconds for each element.
Please utilize this future when troubleshooting Noise issues, Paper Jam or other issues.

Important: Please disconnect the Network cable, USB cable and FAX Line before using
this feature in order to prevent job conflict.

3-6. TEST PATTERN PRINT

The test patterns can be printed under this menu. Pattern type, Color, and Density can
also be adjusted. Please utilize this feature for Image Quality Issues or other problems.

Important: Please disconnect the Network cable, USB cable and FAX Line before printing
test pattern to prevent job conflict.
 Technical Bulletin PAGE: 6/10
Model: Met-MF3 Date: 25-Jan-19 No.: RD0BL001
3-7. ABNORMAL IMAGE SCAN

An original can be scanned and comments and marks can be added. This feature can be
utilized to save and report Image Quality issues.

Important: Please be sure to get approval from the customer when you save the scanned
images of a customer’s documents.
 Technical Bulletin PAGE: 7/10
Model: Met-MF3 Date: 25-Jan-19 No.: RD0BL001
4. Installation procedure
The installation procedure is the same with other SOP applications.

Important: After the installation, the icon of Customer Engineer Tool is shown in the
application list as shown in the below image. Please ask for customer’s
approval before installing the application to prevent confusion and inquiry from
the customer.

4-1. Save the .zip file of Customer Engineer Tool in the “app” folder created in the root
level of the SD card.

4-2. Enter SOP SP mode and choose “APPS” -> “Install” -> “Install from SD card”.

4-3. Insert the SD card to the left slot on SOP.

 Technical Bulletin PAGE: 8/10
Model: Met-MF3 Date: 25-Jan-19 No.: RD0BL001
4-4. Check “Customer Engineer Tool” and then press “Install”.

4-5. Exit SOP SP mode.

 Technical Bulletin PAGE: 9/10
Model: Met-MF3 Date: 25-Jan-19 No.: RD0BL001

5. How to launch
5-1. Press the icon of Customer Engineer Tool from APPS menu.

5-2. Enter the 6 digits number when entering SP mode.

 Technical Bulletin PAGE: 10/10
Model: Met-MF3 Date: 25-Jan-19 No.: RD0BL001

6. Reference
Each feature is based on the following SP mode.
Category Feature Reference SP
Machine History JAM HISTORY SP7-504-XXX (Times)
Monitor
SP7-509-XXX (Times)
SP7-505-XXX (Times)
SP7-514-XXX (Cumulative Times)
SP7-519-XXX (Cumulative Times)
SP7-515-XXX (Cumulative Times)
ENVIRONMENT HISTORY SP1-133-XXX (Input voltage)
SP3-260-XXX (Temp/Humid)
SP1-106-XXX (Fusing Temp)
TONER BOTTLE LOG SP7-935-XXX (Black)
SP7-936-XXX (Magenta)
SP7-937-XXX (Cyan)
SP7-938-XXX (Yellow)
MACHINE ERROR DATA SP1-141-XXX (Fusing SC)
DISPLAY
Maintenance ENGINE I/O CHECK SP5-803-XXX (Input check)
support
SP5-804-XXX (Output check)
TEST PATTERN PRINT SP2-109-XXX (Test pattern)
ABNORMAL IMAGE SCAN -
 Technical Bulletin PAGE: 1/3

Reissued：7-Mar-19
Model: Met-MF3 Date: 27-Feb-19 No.: RD0BL002a
RTB Reissue
The items in bold italics were corrected or added.
Subject: Cannot log in during the daylight-saving time Prepared by: T.Kiyohara
From: MFP section, OPOS Product Quality managemt Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

SYMPTOM
Cannot log into the MET-MF3 with Kerberos Authentication when the machine switches
to Daylight Savings (Summer) time when the following conditions are met.

1) One of the following solutions is installed.

SLNX ver. 3.2 or later

GSNX ver. 2.5 or later
CAP V2 ver. 2.5.100 2.5.000 or later

Note: These are native Android apps on which Kerberos Authentication is configurable.

AND,

2) The Time Zone (UP mode) is set to one of the affected time zones shown below.

UTC offset
Affected time zones
(Default)
HST (Honolulu, USA) UTC-10
AKST (Anchorage, USA) UTC-9
PST (Los Angeles, USA) UTC-8
MST (Phenix, USA) UTC-7
CST (Chicago, USA) UTC-6
NST (Newfoundland, Canada) UTC-3:30
AZOT (The Azores) /CVT (Cape Verde) UTC-1
IRST (Tehran, Iran) UTC+3:30
AMT (Baku, Azerbaijan) /SAMT (Samara, Russia) UTC+4
ACST (Darwin, Australia) UTC+9:30
ACST (Adelaide, Australia) UTC+10:30
NZST (Auckland, New Zeeland) UTC+12
CHAST(Chatham) UTC+12:45
 Technical Bulletin PAGE: 2/3

Reissued：7-Mar-19
Model: Met-MF3 Date: 27-Feb-19 No.: RD0BL002a
CAUSE
Due to a software bug, when the machine switches to Daylight Savings (Summer) time,
the Unix Time setting in the SOP (Cheetah Operation Panel) does not match that on the
server. As a result, an authentication error is triggered and login via Kerberos
Authentication is not possible.

SOLUTION
Permanent solution:
Update the package firmware to ver 1.02.01

Model Firmware Type Version P/N

MET-MF3abyz, Package(ALL) 1.02.1 D0BL5592B

MET-MF3cde Package(ALL) 1.02.1 D0BN5592B

Countermeasure firmware: Cheetah System [M2a_System] D0BQ1450E Ver. 1.05.1

Temporary solution:
Do the PROCEDURE below.

Note: By doing this, the time zone information of the Android OS will effectively cease to exist. As a
result, the Daylight Savings time setting is not applied (is effectively disabled).

PROCEDURE

1. Increase the Time Zone setting by one minute.

Settings > Machine Feature Settings > System Settings > Timer Settings > Time Zone
 Technical Bulletin PAGE: 3/3

Reissued：7-Mar-19
Model: Met-MF3 Date: 27-Feb-19 No.: RD0BL002a

Or,

2. Do the same via Web Image Monitor.

Device Management > Configuration > Device Settings > Date/time> Time Zone
 Technical Bulletin PAGE: 1/2
Model: Met-MF3 Date: 05-Mar-19 No.: RD0BL003
Subject: Stapling can not be used for Printer job after Prepared by: T.Kiyohara
Staple Near End
From: MFP section, OPOS Product Quality managemt Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

SYMPTOM
Staple End condition is incorrectly detected while there are still staples
remaining, and as a result, Stapling cannot be used for print jobs.

Conditions:
- Staple Near End has already been detected
- A print job using the Stapling feature is then executed

[Near-End threshold]
Model SP Initial Near-End
Threshold
Finisher SR3260 SP6795-002 5,000 500
Booklet finisher SR3270 SP6795-002 5,000 500
Finisher SR3280 SP6796-002 5,000 800
Booklet Finisher SR3290 SP6796-002 5,000 800
SP6796-004 2,000 300
SP6796-006 2,000 300

CAUSE
Printer firmware bug

When the staple Near End condition is triggered, the device recognizes this
as the Staple End condition in the case of print jobs.
 Technical Bulletin PAGE: 2/2
Model: Met-MF3 Date: 05-Mar-19 No.: RD0BL003

SOLUTION
[Permanent solution]:
Update the package firmware.
Firmware Model version P/N
Package all Met-MF3 abyz 1.02.01 D0BL5592B
Package all Met-MF3 cde 1.02.01 D0BN5592B

[Temporary Solution]
If the symptom occurs, reset the following SP modes to a value of “0”.

Model SP Set to:

Finisher SR3260 SP6795-002: Staple Remaining Setting 0
Booklet finisher SR3270 SP6795-002: Staple Remaining Setting 0
Finisher SR3280 SP6796-002: Staple Remaining Setting 0
Booklet Finisher SR3290 SP6796-002: Staple Remaining Setting 0
SP6796-004: Staple Remaining Setting 0
(BookStplr Front)
SP6796-006 Staple Remaining Setting 0
(BookStplr Rear)
 Technical Bulletin PAGE: 1/2
Model: Metis-MF3 Date: 6-Mar-19 No.: RD0BL004
Subject: Wrong transmission on the LAN FAX DRIVER Prepared by: T.Kiyohara
From: MFP section, OPOS Product Quality managemt Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2
SYMPTOM
Incorrect transmission via the Lan FAX driver occurs when the following operations are
performed.
Transmission job 1:
- Select document A and address A then click Start, so that the image of the job is
displayed in the preview screen if Preview function* is selected.
(Preview function: Default setting is OFF)
- Then, click Cancel twice, so as to cancel the transmission.
Transmission job 2:
- Right after job 1, select another document B and address B for another transmission.
- Click Start, so that the image of the job is displayed in the preview screen
- Click Cancel and then Start, so that the image of the previous job is displayed in the
preview screen for the current job (along with the current job’s image).
- Click OK

When these operations are performed, the image from the previous FAX job is sent
along with the image of the current job to one or both destinations.

Transmission job 1 (to address A):

Transmission job 1 (to address B):

INCORRECT transmission
Both A and B are sent to Address A.
Both A and B are sent to Address B.
 Technical Bulletin PAGE: 2/2
Model: Metis-MF3 Date: 6-Mar-19 No.: RD0BL004
CAUSE:
LAN FAX driver bug ver10.0.0.0.0, ver10.1.0.0.0, ver10.2.0.0.0

In "Improvement of when preview canceled", the specifications were changed so that a

transmission is sent to the sender setting screen when the preview screen is cancelled. At
that time, the drawing data is saved as a temporary file. The specification was changed so
that the preview display acquires the drawing data from the temporary file. The symptom
occurred because this temporary file was used without being deleted when it is canceled.

SOLUTION
Update the LAN FAX DRIVER to the following version:

Driver name Version

1 Enhanced LAN FAX DRIVER Ver.10.3.0.0

URL:
http://support.ricoh.com/bb/html/dr_ut_e/rc3/model/imc2000/imc2000.htm
http://support.ricoh.com/bb/html/dr_ut_e/rc3/model/imc3000/imc3000.htm
http://support.ricoh.com/bb/html/dr_ut_e/rc3/model/imc4500/imc4500.htm
 Technical Bulletin PAGE: 1/2
Model: MET-MF3 Date: 8-Mar-19 No.: RD0BL005

Subject: Supplementary information on the anti-condensation heater (for Prepared by: Y. Taniguchi
EU/AP/CH)
From: 2nd Tech Support Sec. Service Support Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2 Tier 0.5

This bulletin is targeted to EU/AP/CH (220v-240v power) models.

4 types of anti-condensation heaters are available as service parts for the following
components:
- Mainframe paper tray
- Optional paper tray (PB3300/PB3280/PB3270/PB3290)
- PCU
- Scanner

See the table below for the parts required when installing the heater.

Tray heaters (Main + Op)

Tray heaters (Main + Op)

Tray heaters (Main + Op)

+ Scanner + PCU heater
Tray heater( (Main unit)

Tray heater (main unit)

Scanner + PCU heater

Tray heater (Op tray)

Scanner Heater

+ PCU heater
+ PCU heater
PCU Heater

P/N for
EU/AP/CHN
Part description (220V to 240V)
Tray Heater HEATER:PAPER
A D2386640 1 1 1 1 1
for mainframe TRAY:220/240V: ASS'Y
Tray Heater
B for PB3300/ HEATER:EU:ASS'Y D6931127 *1 *1 *1 *1
PB3280/PB3270
Tray Heater
C HEATER:EU:ASS'Y D6951127 *1 *1 *1 *1
for LCT PB3290
HEATER:PHOTOCONDUCTO
D PCU Heater D3BR2202 1 1 1 1 1
R:ASS'Y
HEATER:SCANNER:220/240V
E Scanner Heater D2380072 1 1 1
:ASS'Y
HEATER:PAPER
ELECTRICAL
TRAY:ELECTRICAL
F COMPONENTS D3G36662 1 1 1 1 1 1
COMPONENTS
for Paper Tray
SECTION:ASS'Y
ELECTRICAL ELECTRICAL COMPONENTS
G COMPONENTS SECTION:SCANNER:MF3_20 D3G36650 1 1 1
for PCU/Scanner 0V:ASS'Y
Harness for HARNESS:SCANNER:PCU:H
H D1495393 1 1 1
PCU/Scanner EATER:EXP
* Choose one.
 Technical Bulletin PAGE: 2/2
Model: MET-MF3 Date: 8-Mar-19 No.: RD0BL005

DIAGRAM:

… F: D3G36662
… G: D3G36650

IMPORTANT:

The part numbers shown above are for 220v-240v power. Make sure to install the
heater(s) with the rated voltage that matches your country/region.

• If you do not, the heater will overheat and damage the tray and/or cause
carbonization (Ex., If a 100V heater is installed on a 220V rated machine), or the
heater will not be able to reduce enough moisture (Ex., If a 220V heater is installed
on a 100V rated machine).
 Technical Bulletin PAGE: 1/2
Model: MET-MF3 Date: 8-Mar-19 No.: RD0BL006

Subject: Supplementary information on the anti-condensation heater (for Prepared by: Y. Taniguchi
NA/TWN)
From: 2nd Tech Support Sec. Service Support Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2 Tier 0.5

This bulletin is targeted to NA/TWN (110v-120v power) models.

4 types of anti-condensation heaters are available as service parts for the following
components:
- Mainframe paper tray
- Optional paper tray (PB3300/PB3280/PB3270/PB3290)
- PCU
- Scanner

See the table below for the parts required when installing the heater.

Tray heaters (Main + Op)

Tray heaters (Main + Op)

Tray heaters (Main + Op)

+ Scanner + PCU heater
Tray heater( (Main unit)

Tray heater (main unit)

Scanner + PCU heater

Tray heater (Op tray)

Scanner Heater

+ PCU heater
+ PCU heater
PCU Heater

P/N for
NA/TWN
Part description (110v-120v)
Tray Heater HEATER:PAPER TRAY:120V:
A D2386630 1 1 1 1 1
for mainframe ASS'Y
Tray Heater
B for PB3300/ HEATER:EU:ASS'Y D6931118 *1 *1 *1 *1
PB3280/PB3270
Tray Heater
C HEATER:EU:ASS'Y D6951118 *1 *1 *1 *1
for LCT PB3290
HEATER:PHOTOCONDUCTO
D PCU Heater D3BR2201 1 1 1 1 1
R:ASS'Y
HEATER:SCANNER:120V:AS
E Scanner Heater D2380073 1 1 1
S'Y
HEATER:PAPER
ELECTRICAL
TRAY:ELECTRICAL
F COMPONENTS D2386661 1 1 1 1 1 1
COMPONENTS
for Paper Tray
SECTION:ASS'Y
ELECTRICAL HEATER:SCANNER:PCU:ELE
G COMPONENTS CTRICAL COMPONENTS D2386650 1 1 1
for PCU/Scanner SECTION:ASS'Y
Harness for HARNESS:SCANNER:PCU:H
H D1495393 1 1 1
PCU/Scanner EATER:EXP
* Choose one.
 Technical Bulletin PAGE: 2/2
Model: MET-MF3 Date: 8-Mar-19 No.: RD0BL006

DIAGRAM:

… F: D2386661
… G: D2386650

IMPORTANT:

Make sure to install the heater(s) with the rated voltage that matches your country/region.

• If you do not, the heater will overheat and damage the tray and/or cause
carbonization (Ex., If a 100V heater is installed on a 220V rated machine), or the
heater will not be able to reduce enough moisture (Ex., If a 220V heater is installed
on a 100V rated machine).
 Technical Bulletin PAGE: 1/4

Reissued：25-Jun-19
Model: Metis-MF3 Date: 19-Mar-19 No.: RD0BL007b
Reissue
The items in bold italics were corrected or added.
Subject: Jam 63 (SPDF DF3120/3100/3080) Prepared by: T.Kiyohara
From: Oversea Field Sect., OP/OS Product Quality Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

SYMPTOM
A paper non-feed (multi-feed and/or Jam 63) occurs.

Affected models:
MET-MF3abcdeyz (D0BL/D0BM/D0BN/D0BP/D0BQ/D0BJ/D0BK)

CAUSE
Paper dust and toner attaches to the reverse roller. If the attraction strength between
sheets of paper is too large, the ability of the paper to separate is decreased.

SOLUTION
If the symptom occurs, do the following:

1. Update the package firmware to ver 1.03.01 or newer.

Note: This will suppress the slight rotation of the reverse roller that is generated when the paper
feed motor is stopped.
Model Firmware Type Version P/N
Met-MF3abyz Package (ALL) 1.03.1 D3BL5592C
Met-MF3cde Package (ALL) 1.03.1 D3BN5592C
Note: ADF_SINAI-H D3FF5260C Ver.01.020:02 is installed.

2. If this does not solve the issue, replace the separation pad with the following one,
which has been customized specifically for this symptom.

See PROCEDURE below.

IMPORTANT: Only install this part if the firmware upgrade does not work. This is
because there are side effects with this part (explained below).
 Technical Bulletin PAGE: 2/4

Reissued：25-Jun-19
Model: Metis-MF3 Date: 19-Mar-19 No.: RD0BL007b

Part Name P/N QTY

PAD:SEPARATION:ASSIST +3 D6839102 1

[A]
 Technical Bulletin PAGE: 3/4

Reissued：25-Jun-19
Model: Metis-MF3 Date: 19-Mar-19 No.: RD0BL007b
PROCEDURE
1. Remove the separate unit.

2. Remove the cover and reverse roller.

3. Remove the paper feed guide plate.

 Technical Bulletin PAGE: 4/4

Reissued：25-Jun-19
Model: Metis-MF3 Date: 19-Mar-19 No.: RD0BL007b

4. Remove the separation pad cover.

5. Replace the separation pad.

 Technical Bulletin PAGE: 1/2

Reissued: 10-Apr-19
Model: Met-MF3 Date: 19-Mar-19 No.: RD0BL008a
RTB Reissue
The items in red were changed or added or deleted
Subject: Notice of Quick Migration Tool Prepared by: Hiromichi
Kawano
From: Technical Support Sect., Service Strategy Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2 Tier 0.5

Dear all,

Unfortunately, we have had to make some changes to the schedule. The updated schedule is written in red
below.
-------
Let me explain the following symptom that occurs when using the Quick Migration Tool (Smart Installation+).

Symptom:
1. After installing Card Authentication Package V2 or RICOH Streamline NX on the migration destination
machine (MET-MF3), when the setting value is migrated by SI +, SC 636* occurs.
* SC 636: IC card error (enhanced authentication module error)
2. Cannot use the Card Authentication Package V2 management tool.

Occurrence conditions:
1. The following SPs are set to something other than default:
SP5-401-160 (default:0)
SP5-401-161 (default:0)
SP5-401-162 (default:0)

2. When the SSL / TLS communication permission setting (SP5-828-123) is "ciphertext priority"

Affected model:
MET-MF3

Causes:
1. The enhanced authentication management setting was enabled.
This setting must be enabled when Card Authentication Package V2 is used in the migration source MET-C1.
Since the specification of Card Authentication Package V2 of MET-MF3 has been changed, this setting must
be disabled.

2. The SSL / TLS communication permission setting is "ciphertext priority".

The default value, "ciphertext / plaintext", of the migration destination Met-MF 3 was overwritten by "ciphertext
priority", which is the default value of the migration source MET-C1.
Since the Card Authentication Package V2 management tool of MET-MF 3 is only a request in plaintext,
ciphertext communication cannot be performed.

Workaround
 Technical Bulletin PAGE: 2/2

Reissued: 10-Apr-19
Model: Met-MF3 Date: 19-Mar-19 No.: RD0BL008a
1. On the migration source machine, perform data migration with SI + while disabling the three SP
settings above, which are causes of the SC 636 occurrence.
Step 1) Turn off the source machine
Step 2) Insert the SD card of SIP application
Step 3) Power on * SIP application starts
Step 4) Enter super service mode
Step 5) Set the default value (0) for the above three settings
Step 6) Exit super service mode
Step 7) Return to the SIP application screen
Step 8) Execute the data export
Step 9) Import on the destination machine
Note: If Card Authentication Package V2 is installed, these SPs will automatically be enabled by turning the
power off / on, so it is necessary to export with SP disabled.

2. Check the setting contents at the migration destination and change to "ciphertext / plain text" (initial
value) if "ciphertext priority" was set.

What to do when the symptom occurs:

1. Follow the procedure below:
Step 1) Enter super service mode with SC occurrence status
Step 2) Set the default value (0) to the above three SP settings
Step 3) Exit super service mode
Step 4) Power off / on
2. Change the Permit SSL/TLS Communication setting to "ciphertext / plain text" (initial value) if it was
set to "ciphertext priority".

Permanent Fix
Specification Changes:
1. When importing to MET-C2/C2.1/MF3, the following SP settings will not be imported.
SP5-401-160(default:0)
SP5-401-161(default:0)
SP5-401-162(default:0)
2. When importing to MET-C2/C2.1/MF3, the encryption setting (SP5-828-123) will not be imported.
Note: We are also considering enabling encrypted communication with Card Authentication Package V2
management tool.

Schedule:
Please be aware that due to this change, the cloud server will be suspended during the following dates.
AP:2019/04/12(Friday) 00:30-09:30(GMT)
AP: 2019/05/09 (Thursday) 00:30-09:30 (GMT)

EU:2019/04/15(Monday) 00:30-09:30(GMT)
EU: 2019/05/09 (Thursday) 00:30-09:30 (GMT)

US:2019/04/16(Tuesday) 00:30-09:30(GMT)
US: 2019/05/10 (Friday) 00:30-09:30 (GMT)
Other reference:
https://global-ricoh.custhelp.com/app/answers/detail/a_id/261211
 Technical Bulletin PAGE: 1/2
Model: Metis-MF3 Date: 26-Mar-19 No.: RD0BL009
Subject: Fails to scan to mail/ folder and @remote Prepared by: T.Kiyohara
From: Oversea Field Sect., OP/OS Product Quality Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

SYMPTOM
Data cannot be sent out from the controller if STR is cancelled within a certain interval
(700ms) by incoming data. The error continues to occur until the machine is cycled
OFF/ON.

Examples:
 Scan to Folder (The error message is displayed in the operation panel)
 Scan to Mail (The error message is displayed in the operation panel)
 @Remote (Embedded type): RFU, Supply call, SC call, etc.
 ARFU
 FAX forwarding
 Sending a reception confirmation email for Lan fax
 Web browser on the SOP
 Connection to the application site

Note:
- When the Sleep Mode Transition setting is ON (default), the power condition of the machine
shifts from Standby – Quiet – Engine OFF after one minute, and then switch to STR soon
after. In this case, Sleep Mode = STR.
- If the machine does not transition to STR, the Engine OFF condition is maintained. The
Energy Saving settings are different depending on the UP and SP mode settings. (See
Service Manual for details).

Affected models:
Met-MF3abcdeyz (D0BL/D0BM/D0BN/D0BP/D0BQ/D0BJ/D0BK)

CAUSE
"Power Saving sys" firmware bug:
The GW controller does not switch from the sub CPU back to the main CPU and main
memory when STR is cancelled under the conditions described above. As a result, data
from the external network is not passed on to the main memory.

With this model, the STR control flow was changed so that the main CPU is not woken up
unnecessarily (maximizing sleep time). To achieve this, the sub CPU was given the task of
processing non-critical information from the outside while the machine is in STR mode. To
prevent software port overload, a hardware port filter was added.
 Technical Bulletin PAGE: 2/2
Model: Metis-MF3 Date: 26-Mar-19 No.: RD0BL009
However, the hardware port filter is not cancelled (as it should be) when STR transition is
cancelled under the conditions described above. As a result, the controller fails to switch
back to the main CPU, and the data is consequently not sent on to the main memory.

SOLUTION
Update the package firmware to ver 1.03.01 or newer.

Model Firmware Type Version P/N

MET-MF3abyz, Package (ALL) 1.03.01 D0BL5592C
MET-MF3cde Package (ALL) 1.03.01 D0BN5592C
*Power Saving Sys [METMF3Ca_subcpu] D0BN5556C Ver. F.L3.23.1 is installed.

Note:
1. If the package firmware version does not appear on the SMC, check the Power Saving
Sys firmware and make sure it has been updated to Ver. F.L3.23.1 or newer.

2. Because the Power Saving Sys firmware is not included in the previous version of
package firmware, it could not be updated on the MET-MF3 via ARFU. This is why
Power Saving Sys needed to be included in the package firmware. This is a special
solution only for the MET-MF3 and is not included in the package firmware for other
models, to which the solution has already been applied.

Limitation:
SC672 or E32 occurs during firmware update under the below conditions.

Conditions:
- SP 5858-002 is changed from its default of 0 (HDD) to 1 (SD card).
- SD card is inserted in the service slot in the back of the machine.
- JAVA VM also can access from the controller to SD card when SD card is set in
the service slot (lower slot), but it normally set to the option slot (upper slot.)

3. The machine can recover from the above errors if the following is done:
- Turn the main switch OFF
- Hold down the button for at least 5 seconds
- Turn the main switch back ON.
 Technical Bulletin PAGE: 1/2
Model: Metis-MF3 Date: 26-Mar-19 No.: RD0BL010
Subject: Can not connect at the wireless direct Prepared by: T.Kiyohara
From: Oversea Field Sect., OPOS Product Quality Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

SYMPTOM
The Wireless Direct function of a device on which the wireless LAN option type M19 is
installed cannot connect from a PC or smart device in the following modes.

 Direct Connection Mode

 Direct connection: Group Owner Mode

Note: This does not occur when the MAC address uses the old vendor code, i.e. 00:00: 27:
XX: XX: XX.
It occurs when the new vendor code is used, i.e. 70: 88: 4d: XX: XX: XX.
Affected model:
Met-MF3abcdeyz (D0BL/D0BM/D0BN/D0BP/D0BQ/D0BJ/D0BK)

CAUSE:
System/Copy firmware bug

When the MAC address vender code of a wireless LAN module on 2018 Software is
changed, the firmware cannot follow this change.
Note: “Ad-hoc mode” and “Infrastructure mode” of the wireless Lan option can be used due to
their different specifications. The wireless direct function on the SOP can also be used.

The MAC address of the wireless module mounted on the extended wireless LAN board
was changed to the new vendor code in mid-2018.
When using wireless direct connection, there is a problem with the controller process, and
the MAC address of the new vendor code cannot be detected correctly. As a result, an
error occurs when the wireless communication sequence is established between the
device and connection source (PC or smart device), and the connection cannot be
established.
 Technical Bulletin PAGE: 2/2
Model: Metis-MF3 Date: 26-Mar-19 No.: RD0BL010
SOLUTION
Update the package firmware to ver. 1.03.01 or newer.

Model Firmware Type Version P/N

MET-MF3abyz, Package (ALL) 1.03.01 D0BL5592C
MET-MF3cde Package (ALL) 1.03.01 D0BN5592C
* The following System/Copy is installed.

System/Copy [METMF3a_system] D0BL5550J Ver. 1.05.01 is installed.

System/Copy [METMF3a_system] D0BN5550J Ver. 1.05.01 is installed.
 Technical Bulletin PAGE: 1/2
Model: Metis-MF3 Date: 27-Mar-19 No.: RD0BL011
Subject: “Unfortunately, Setting 2 has stopped” is Prepared by: T.Kiyohara
displayed.
From: Oversea Field Sect.,OPOS Product Quality Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

SYMPTOM
The following occur under the conditions listed below.

- "Unfortunately, Setting2 has stopped" error message appears at start-up and

cannot be cleared, and during this time the machine is not usable.
- An error screen is displayed when the Sound Settings screen is accessed inside
Installation Settings, which then closes down/crashes.

Conditions:
The settings file imported to the machine at the time of the shipment from the configuration center
does not contain the three settings underlined below (of the total 13 sound type settings).

1. Notification Sound
2. Operation Invalid
3. Operation Completed
4. Fax Printing Finished
5. Fax Transmission Finished
6. Fax Reception Finished
 Technical Bulletin PAGE: 2/2
Model: Metis-MF3 Date: 27-Mar-19 No.: RD0BL011
7. Login
8. Logout
9. Warm-up
10. Auto Reset
11. Sound of Less Urgent Level
12. Sound of Urgent Level
13. Blank Page Detected

Affected models:
Met-MF3abcdeyz (D0BL/D0BM/D0BN/D0BP/D0BQ/D0BJ/D0BK)

CAUSE:
Cheetah System firmware bug

The “Settings2“ (SOP app) assumes that all or none of the sound settings data exists at
start-up. When part of the data has been altered (i.e. the 3 files mentioned above are not
included), this is judged to be invalid data, triggering the error message.

Note: This internal operation is new from Cheetah-G2.5, which is why it occurs on the
Met-MF3.

SOLUTION
Update the package firmware to ver 1.03 or newer.

Model Firmware Type Version P/N

MET-MF3abyz, Package (ALL) 1.03.01 D0BL5592C
MET-MF3cde Package (ALL) 1.03.01 D0BN5592C

Note: Cheetah System [M2a_System] D0BQ1450F Ver. 1.06.1 is installed.

 Technical Bulletin PAGE: 1/2
Model: Met-MF3 Date: 27-Mar-19 No.: RD0BL012
Subject: Cannot log in when the daylight-saving time Prepared by: T.Kiyohara
start from October, November and December
From: Oversea Field Sect., OPOS Product Quality Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

SYMPTOM
Cannot log into the MET-MF3 with Kerberos Authentication when the machine switches
to Daylight Savings (Summer) time with all the following conditions met:

1) One of the following solutions is installed.

SLNX ver. 3.2 or later

GSNX ver. 2.5 or later
CAP V2 ver. 2.5.100 or later

Note: These are native Android apps on which Kerberos Authentication is

configurable.

AND,

2) The Start Date (UP mode) of the Daylight Saving (Summer) time is set to October,
November or December.

Note: This means that the affected regions are those in the southern hemisphere
only.

Affected model:
Met-MF3abcdeyz (D0BL/D0BM/D0BN/D0BP/D0BQ/D0BJ/D0BK)

CAUSE
System/Copy firmware bug

Due to a software bug, when the machine switches to Daylight Savings (Summer) time in
the month of October, November, or December, the controller’s internal time calculation
does not match that on the server. As a result, an authentication error is triggered and
login via Kerberos Authentication is not possible.
 Technical Bulletin PAGE: 2/2
Model: Met-MF3 Date: 27-Mar-19 No.: RD0BL012
SOLUTION
Update the package firmware to ver 1.03.01 or newer

Model Firmware Type Version P/N

MET-MF3abyz, Package (ALL) 1.03.1 D0BL5592C
MET-MF3cde Package (ALL) 1.03.1 D0BN5592c
*The following System/Copy is installed.

System/Copy [METMF3a_system] D0BL5550J Ver. 1.05.01 is installed.

System/Copy [METMF3a_system] D0BN5550J Ver. 1.05.01 is installed.
 Technical Bulletin PAGE: 1/3
Model: Metis-MF3 Date: 28-Mar-19 No.: RD0BL013
Subject: Early Staple Near End Prepared by: T.Kiyohara
From: Oversea Field Sect., OPOS Product Quality Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

SYMPTOM
“Staples are almost finished.” is displayed in the banner shown below right after
installation, even though the staple cartridge is almost full and Near End has not yet
been reached.

Note: Staple Near End is calculated by counting the actual number of staples, so that the
remaining number can be detected. You can confirm this value from the machine
operation panel.

Affected Serial numbers:

 Technical Bulletin PAGE: 2/3
Model: Metis-MF3 Date: 28-Mar-19 No.: RD0BL013

Affected models:
Met-MF3abcdeyz (D0BL/D0BM/D0BN/D0BP/D0BQ/D0BJ/D0BK)

CAUSE
An ORT (On-going Reliability Test) was performed on the finisher at the factory, but the
factory did not return the remaining number of staples to the initial value. As a result, the
remaining number counter value became lower than the Near End threshold, triggering the
Near End alert to be displayed. Since a new cartridge was replaced at shipment, a
discrepancy occurred between the staple remaining counters and the actual number in the
staple cartridge.

SOLUTION
[At installation]
Before the Staple feature is used, reset the following SPs to their initial values.
Model SP Initial value
Booklet Finisher SP6796-002:Staple Remaining Setting 5000
SR3290
SP6796-004:Staple Remaining Setting 2000
SR3260/SR3270
(BookStplr Front)
SP6796-006 Staple Remaining Setting 2000
SR3260/SR3270
(BookStplr Rear)

[Machines already installed]

Do the following if the machine uses the Staple feature.

1. Replace the Staple cartridge (Not just the Stapler before Staple End).
2. Set the SPs in the table above to the initial values shown.

Procedure
How to remove the stapler.
Push the hang (A) by the screw driver so that the stapler cartridge will pop up.
Note: Push the transparency cartridge case instead of white part.
 Technical Bulletin PAGE: 3/3
Model: Metis-MF3 Date: 28-Mar-19 No.: RD0BL013

How to remove the booklet stapler

Push up the stapler needle from hole (B) at the backside f staple cartridge.
 Technical Bulletin PAGE: 1/3
Model: Met-MF3 Date: 9-Apr-19 No.: RD0BL014

Subject: "Remove the paper from Finisher Shift Tray" Prepared by: T. Kiyohara
is displayed and Jam185 occurs.
From: Oversea Field Sect., OP/OS Product Quality Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

SYMPTOM
1) "Remove the paper from Finisher Shift Tray" does not disappear even though there is
no paper.
2) Shift tray keeps falling (does not come up)
3) Jam 185 occur frequently from the day after Finisher installed.

Affected models:
 Booklet Finisher SR3290/ Finisher SR3280 (D3FN/D3G4)
 Met-MF3abcdeyz (D0BL/D0BM/D0BN/D0BP/D0BQ/D0BJ/D0BK)

CAUSE
“Paper sensor feeler (D3FN3773)” is come off.

Because the force is applied in the direction in which the "Paper sensor feeler" is come off
when removing the packaging tape of the "Paper sensor feeler" at the time of unpacking &
installation. (Refer the Fig. 1 shown as below)

Fig. 1

SOLUTION
Change the tape peeling procedure.
 Technical Bulletin PAGE: 2/3
Model: Met-MF3 Date: 9-Apr-19 No.: RD0BL014
Procedure

Peel the packaging tape straight up and pull out the protective member, when peeling off
the packaging tape of the “Paper Sensor feeler”. (Refer the Fig. 2 shown as below)

Fig. 2

Note: Be careful not to pull off the packaging tape in the horizontal direction.
Please refer the Figure shown in the “Cause” above as the “Horizontal direction”.

Procedure to recover the “Paper sensor feeler” come off

Fig3

I f the Paper Sensor feeler has come off, hold it as shown in the picture below, and push it
up to reset it.
If it is difficult to set it, perform SP6-115-005 (Finisher Free Run: 2K/3K FIN : Free Run 5),
lower the shift tray, and then set it again.
 Technical Bulletin PAGE: 3/3
Model: Met-MF3 Date: 9-Apr-19 No.: RD0BL014
After executing this SP, open the front cover of the finisher and return the shift tray to the
normal position.

SOLUTION
in Factory

Change the “Paper Sensor feeler” fixing method

Modification to “Not tap to Feeler” from “Tape to Feeler” is applied from March, 2019.
See the Change as below Fig. 4.
And the procedure described this RTB is not required with those Finisher.

Fig. 4

CUT-IN SERIAL NUMBERS:

Product code: Model name: GER: Cut-in S/N
D3FN17 Booklet Finisher SR3290 3609Q410001
All
D3G417 Finisher SR3280 3629Q410001
 Technical Bulletin PAGE: 1/2
Model: Metis-MF3 Date: 10-Apr-19 No.: RD0BL015
Subject: The firmware update from SD/USB slot on the Prepared by: T.Kiyohara
operation unit slot fails
From: Oversea Field Sect., OPOS Product Quality Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

SYMPTOM
Firmware updates fail when performed from the SD/USB slot on the operation panel after
recovering from energy saving mode, and the following message is displayed.

Note: You can turn off the machine main power to clear this condition, and this will not
cause any operational problems. This is because the following error screen is
displayed during the update preparation stage, when the package file is extracted
(i.e. before the update is actually performed).

Affected models:
Met-MF3abcdeyz (D0BL/D0BM/D0BN/D0BP/D0BQ/D0BJ/D0BK)
 Technical Bulletin PAGE: 2/2
Model: Metis-MF3 Date: 10-Apr-19 No.: RD0BL015
CAUSE:
System/Copy firmware bug

When the machine transitions to or from Energy Saver mode, the flag for the firmware
upgrade start conditions is cleared.

SOLUTION
Update the package firmware to ver. 1.03.01 or newer.

Model Firmware Type Version P/N

MET-MF3abyz, Package (ALL) 1.03.01 D0BL5592C
MET-MF3cde Package (ALL) 1.03.01 D0BN5592C

Note: This package contains the following System/Copy versions.

System/Copy [METMF3a_system] D0BL5550K Ver. 1.05

System/Copy [METMF3a_system] D0BN5550K Ver. 1.05
 Technical Bulletin PAGE: 1/3
Model: Metis-MF3 Date: 12-Apr-19 No.: RD0BL016
Subject: Machine does not start up at the saving recovery Prepared by: T.Kiyohara
From: Oversea Field Sect., OP/OS Product Quality Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

SYMPTOM
The machine does not recover from Energy Saver mode.

Conditions:
- The user has made the Application Site service available (by agreeing to the Terms
of Use and connecting to the Internet)
- Automatic Updating is enabled for the Application Site service (Default: ON)

Affected models:
Met-MF3abcdeyz (D0BL/D0BM/D0BN/D0BP/D0BQ/D0BJ/D0BK)

CAUSE
Firmware bugs with the Cheetah System and Application Site

The device transitions to offline status during automatic update of Cheetah applications,
but then remains offline, making SP/UP modes and the Copy, Scanner and FAX Start
button unusable.

Note: Automatic update is on by default and executed between 1:00 and 5:00am local
time. As a result, the symptom occurs more frequently in the morning on
machines that are left on at night.

SOLUTION

Temporary:
Turn off Automatic Updating for the Application Site service.
See PROCEDURE below.

PROCEDURE

Note: Since this procedure will disable automatic updating of Cheetah applications that
are available through the Application Site, any updating of such applications already
installed on the MFP will need to be done manually.
 Technical Bulletin PAGE: 2/3
Model: Metis-MF3 Date: 12-Apr-19 No.: RD0BL016

1. Tap the Application Site.

2. Select the “Admin. Menu”.

 Technical Bulletin PAGE: 3/3
Model: Metis-MF3 Date: 12-Apr-19 No.: RD0BL016
3. Select the “Managed Items

4. Select “Auto update”. Turn off Automatic Updating.

5. Select “Off” and tap “Auto Update”.

Note: The default setting is “On” and applications are updated between 1:00 to 05:00am.
 Technical Bulletin PAGE: 1/9
Reissued: 7-Jun-19
Model: Met-MF3 Date: 12-Apr-19 No.: RD0BL017a
0

Subject: Information about PaaS Prepared by: T. ITO

From: Tech Support Sect.,Product Marketing Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

Remarks: This document only applies to China

Summary:
PaaS (Printer as a service) is a system that ensures device uptime is maximized through
real time monitoring of machine status and proactively taking care of maintenance
requirements.
This document provides information about PaaS.

Table of contents:
1. PaaS Setup Procedure .......................................................................................... 1
2. Unregistering PaaS ................................................................................................ 3
3. Changing Registered Device / Controller Board..................................................... 4
4. Switching Back to Normal Mode ............................................................................ 6
5. SP Number............................................................................................................. 6
6. PaaS Execution Return Code ................................................................................ 7
7. PaaS Error Code List ............................................................................................. 8
8. Technical Tips ........................................................................................................ 9

1. PaaS Setup Procedure

1.1 Check the firmware version and the network environment

1.2 Switch to PaaS mode

1.3 PaaS Registration

PaaS is ready to use

1/9
 Technical Bulletin PAGE: 2/9
Reissued: 7-Jun-19
Model: Met-MF3 Date: 12-Apr-19 No.: RD0BL017a
0

[Preparation]
 The customer Contract ID and the customer authentication key are required for
authentication.
 Check that the SP5-816-201 value is “0” to make sure that @Remote is NOT enabled.

1.1 Check the Network Environment

Specify the network settings (IP address, Subnet mask, Gateway, and DNS) in the
following menu:
Open User Tools > Machine Features > System Settings > Interface Settings,
specify the IP address, Subnet, Gateway, DHCP, and DNS settings according to the
customer’s network environment.
Note: Make sure the machine’s main power is always turned on and connected to the
internet during registration.

1.2 Switch to PaaS mode

1 ) Enter SP Mode.
2 ) Press [Execute] in SP5-760-002 (Entering PaaS mode) *1
3 ) Close the dialog and reboot the device.

4 ) After rebooting, check the SP5-760-001(PaaS Mode) value is “1” to confirm PaaS
mode.
*1: When machine is already in PaaS mode or @Remote is running, an "Execution Failed"
message is displayed on the operating panel.

1.3 PaaS Registration

After PaaS Registration, you cannot switch back to normal mode.
1 ) Enter SP Mode.
2 ) Specify the following SP proxy server settings:
 SP5-760-015 (Use Proxy) 1: Use / 0: Don’t use
 SP5-760-016 (Proxy Server)
 SP5-760-017 (Proxy Port Number)
 SP5-760-018 (Proxy User Name)
 SP5-760-019 (Proxy User Password)
3 ) Input the Contract ID, Authentication Key, Server Name, and Server Port Number in
SP5-760-003 to SP5-760-007.

2/9
 Technical Bulletin PAGE: 3/9
Reissued: 7-Jun-19
Model: Met-MF3 Date: 12-Apr-19 No.: RD0BL017a
0

Registration configuration:
SP No. Item

SP5-760-003 Contract ID Enter the customer Contract ID.

SP5-760-004 Authentication Key Enter the customer Authentication Key.

‘rpaasdev.online.tj.cn’
SP5-760-005 Server Name
Don't change the value above.
‘/npb-base-web/API/npb/v1.0/deviceNotification’
SP5-760-006 Server URL Path
Don't change the value above.
443
SP5-760-007 Server Port Number
Don't change the value above.
4 ) Press [Execute] in SP5-760-009(Registration)
5 ) Please wait a moment for communication with the server.
6 ) Check the SP5-760-012(Execution Return Code) value is “0” to confirm the success of
PaaS setup.
If the value is not “0”, please check the result with the SP5-760-013 values in PaaS
Error Code List.
7 ) Make sure the SP5-760-008(Registration Status) value is “1” to confirm that PaaS
registration is complete.

2. Unregistering PaaS
[Preparation]
 In order to unregister, it is necessary to follow the cancellation procedure on the PaaS
server side in advance.

1 ) Enter SP Mode.
2 ) Press [Execute] in SP5-760-010(Unregistration).
3 ) Close the dialog and reboot the device.

4 ) Please wait a moment for communication with the server.

5 ) After auto rebooting, make sure the SP5-760-012(Execution Return Code) value is “0”
to confirm the success of the PaaS unregistration.
If the value is not “0”, please check the result with the SP5-760-013 values in the PaaS
Error Code List.
6 ) Make sure the SP5-760-008(Registration Status) value is “0” to confirm that the PaaS
unregistration is complete.

3/9
 Technical Bulletin PAGE: 4/9
Reissued: 7-Jun-19
Model: Met-MF3 Date: 12-Apr-19 No.: RD0BL017a
0

3. Changing Registered Device / Controller Board

To change the PaaS registered device or if the controller board is replaced, please follow
the procedure below on the new device.

3.1 Check the firmware version and the network environment

3.2 Switch to PaaS mode

3.3. Overwrite Registration on Server

Registered device has been changed.

PaaS is ready to use

[Preparation]
 The customer Contract ID and the customer authentication key are required for
authentication.
 Check that the SP5-816-201 value is “0” to make sure that @Remote is NOT enabled.

3.1 Check the Network Environment

Specify the network settings (IP address, Subnet mask, Gateway, and DNS) in the
following menu:
Open User Tools > Machine Features > System Settings > Interface Settings,
specify the IP address, Subnet, Gateway, DHCP, and DNS settings according to the
customer’s network environment.

Note: Make sure the machine’s main power is always turned on and connected to the
internet during registration.

3.2 Switch to PaaS mode

1 ) Enter SP Mode.
2 ) Press [Execute] in SP5-760-002 (Entering PaaS mode) *1

4/9
 Technical Bulletin PAGE: 5/9
Reissued: 7-Jun-19
Model: Met-MF3 Date: 12-Apr-19 No.: RD0BL017a
0

3 ) Close the dialog and reboot the device.

4 ) After rebooting, check the SP5-760-001(PaaS Mode) value is “1” to confirm PaaS
mode.
*1: When the machine is already in PaaS mode or @Remote is running, an "Execution
Failed" message is displayed on the operating panel.

3.3 Overwrite Registration on Server

After PaaS Registration, you cannot switch back to normal mode.
1 ) Enter SP Mode.
2 ) Specify the following SP proxy server settings:
 SP5-760-015 (Use Proxy) 1: Use / 0: Don’t use
 SP5-760-016 (Proxy Server)
 SP5-760-017 (Proxy Port Number)
 SP5-760-018 (Proxy User Name)
 SP5-760-019 (Proxy User Password)
3 ) Input the details, such as Contract ID, Authentication Key, Server Name, and Server
Port Number in SP5-760-003 to SP5-760-007.

Registration configuration:
SP No. Item

SP5-760-003 Contract ID Enter the customer’s Contract ID.

SP5-760-004 Authentication Key Enter the customer’s Authentication Key.

‘rpaasdev.online.tj.cn’
SP5-760-005 Server Name
Don't change the value above.
‘/npb-base-web/API/npb/v1.0/deviceNotification’
SP5-760-006 Server URL Path
Don't change the value above.
443
SP5-760-007 Server Port Number
Don't change the value above.

4 ) Press [Execute] in SP5-760-011(Overwrite Registration on Server).

5 ) Please wait a moment for communication with the server.
6 ) Check the SP5-760-012(Execution Return Code) value is “0” to confirm the success of
PaaS setup.
If the value is not “0”, please check the result with the SP5-760-013 values in PaaS
Error Code List.
7 ) Make sure the SP5-760-008(Registration Status) value is “1” to confirm that PaaS
registration is complete.

5/9
 Technical Bulletin PAGE: 6/9
Reissued: 7-Jun-19
Model: Met-MF3 Date: 12-Apr-19 No.: RD0BL017a
0

4. Switching Back to Normal Mode

1 ) Enter SP Mode.
2 ) Press [Execute] in SP5-760-024(Entering Normal Mode).
3 ) Close the reboot dialog and reboot the device.

4 ) After rebooting, check the SP5-760-001(PaaS Mode) value is “0” to confirm that
switching to Normal mode is complete.

Note: This function targets the device before registering with PaaS and after unregistering
with PaaS. After registering the PaaS device, it cannot be unregistered in SP5-760-
024(Enter Normal Mode). It is necessary to unregister through SP5-760-010
(Unregistration).

5. SP Number
SP No. Name
SP5-760-001 PaaS Mode
SP5-760-002 Enter PaaS Mode
SP5-760-003 Contract ID
SP5-760-004 Authentication Key
SP5-760-005 Server Name
SP5-760-006 Server URL Path
SP5-760-007 Server Port Number
SP5-760-008 Registration Status
SP5-760-009 Registration
SP5-760-010 Unregistration
SP5-760-011 Overwrite Registration on Server
SP5-760-012 Execution Return Code
SP5-760-013 Error Code
Use Proxy
SP5-760-015 0:Don’t use
1:Use
SP5-760-016 Proxy Server
SP5-760-017 Proxy Port Number
SP5-760-018 Proxy User Name

6/9
 Technical Bulletin PAGE: 7/9
Reissued: 7-Jun-19
Model: Met-MF3 Date: 12-Apr-19 No.: RD0BL017a
0

SP5-760-019 Proxy User Password

SP5-760-020 Retry Interval
SP5-760-021 Retry Count
SP5-760-023 Next Update Time
SP5-760-024 Enter Normal Mode
SP5-760-025 Prescribed Print Sheet No/Page (default value is 100) *
Permit Setting
0: The device is usable
1: The device cannot be used if communication with PaaS-PF is not possible.
SP5-760-027
2: The device cannot be used if communication with PaaS-PF cannot be
performed for a long time. (About 30 days)
3: The device cannot be used if the limit of print number is exceeded.
SP5-760-028 Selection Country
Connect Type
0: LAN
SP5-760-029
1: (Dial-up: Not Supported)
2: 3G

*This value applies when not connected to PaaS-PF in PaaS mode yet. In other words, the
machine stopped at 100 sheets because your machine was not able to connect to PaaS-PF.

6. PaaS Execution Return Code

SP No. Value Description Solution / Workaround

0 Initial / Succeeded -
1 Invalid Follow Switch to PaaS mode
2 Already registered -
SP5-760-012
3 Already unregistered -
For details, refer to SP5-760-013 in PaaS Error
4 Communication error
Code List.
9 Running Please wait a moment and check the status again.

7/9
 Technical Bulletin PAGE: 8/9
Reissued: 7-Jun-19
Model: Met-MF3 Date: 12-Apr-19 No.: RD0BL017a
0

7. PaaS Error Code List

SP
Value Description Solution / Workaround
No.
SP5-760-013
0 No error -
Confirm information such as the Contract ID,
Network information has not been
Authentication Key, PaaS Server Name, PaaS
1 set, or an invalid contract ID and
Server Port Number, etc…
authentication key were entered.
Confirm the PaaS Server Name and Proxy
Server.
DNS server does not resolve the host Check the firmware version and the network
2 environment.
name.
If this does not work, contact the network
administrator.
Confirm the PaaS Server Name/Port Number
and Proxy Server/Port Number.
3 PaaS Server is not connected.
If this does not work, contact the network
administrator.
Confirm the Proxy User Name and Password.
4 Proxy is not authenticated If this does not work, contact the network
administrator.
Confirm the cause with the PaaS Server
5 PaaS Server registration error
Escalate to the PaaS Server Supplier
Retry the procedure.
6 PaaS Server internal error If this does not work, confirm the cause with
PaaS Server
7 PaaS Server internal error Confirm the cause with the PaaS Server
8 PaaS Server parameter error Confirm the cause with the PaaS Server
Retry the procedure after maintenance has
9 PaaS Server under maintenance
finished.
Review the PaaS Server URL Path.
10 HTTP communication error (404)
Check PaaS Configuration.
Check the firmware version, the network
environment, and the PaaS Configuration.
11 HTTP communication error (500)
If this does not work, escalate to the PaaS
Server Supplier.
12 3G Error
Confirm the network settings such as the IP
address.
51 Connection timeout
Check the firmware version and the network
environment
52 3G Error
101 Unit number error Escalate to the Device Supplier
102 Device data collection error Escalate to the Device Supplier
PaaS Server response data
103 Escalate to the Device Supplier
conversion error

8/9
 Technical Bulletin PAGE: 9/9
Reissued: 7-Jun-19
Model: Met-MF3 Date: 12-Apr-19 No.: RD0BL017a
0

104 PaaS Server response error Escalate to the Device Supplier

110 Invalid HTTP header Escalate to the Device Supplier
111 Incorrect JSON structure Escalate to the Device Supplier
112 HTTP communication error (405) Escalate to the Device Supplier
113 HTTP communication error (411) Escalate to the Device Supplier
114 HTTP communication error (413) Escalate to the Device Supplier
115 HTTP communication error (414) Escalate to the Device Supplier
116 HTTP communication error (other) Escalate to the Device Supplier
255
System error Escalate to the Device Supplier
:

8. Technical Tips
- If communication fails, the PaaS update process will retry three more times at five
second intervals.
- If the PaaS update process fails on three consecutive days, the device will display the
banner message.
- If a PaaS communication update error occurs, the device will try to connect to the server
to update after being rebooted.
- If the device is rebooted, the banner message will not be displayed. The banner message
not being displayed doesn’t necessarily mean the communication update was successful.

9/9
 Technical Bulletin PAGE: 1/4
Model: Met-MF3 Date: 23-Aug-19 No.: RD0BL023
Subject: FSM correction: The setting of SMTP authentication in Scan to Prepared by: Shunsuke
Email Kuramoto
From: 2nd Tech Service Sect., MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2 Tier 0.5

Service Manual Correction:

The descriptions in bold italic have been corrected:

Appendices > 4. Software Configuration > Scanner Settings > The Setting of SMTP
authentication in Scan to Email (P.1822~)

Scan to Email fails with the error message "Transmission has failed ". The SMTP
username and password are correct. How can I make Scan to Email pass ?
Change SP 5-860-022 "SMTP Auth. From Field Replacement" to On. By doing this, Scan
to Email will pass the SMTP authentication.

• Using this option to solve the above problem, the device SMTP email address will
appear in the email's "From" field. The email address of the user who sent the email
or the administrator will appear in the "Reply-to" field.
Explanation
This is an SMTP authentication issue that aborts transmission of an already started Scan
to Email. Currently this has only been reproduced using MS-Exchange server.
MS-Exchange requires that all of the following match:
1. The sender's address in the "MAIL FROM" field. This is also known as the "envelope
sender" or "MIME sender". It is an SMTP command sent at the beginning of the email
transmission process.
2. The sender's address in the mail header "From:" field. This appears as "From" in email
clients. It is a part of the email itself.
3. The email address corresponding to the SMTP username used to login into the SMTP
server.
 Technical Bulletin PAGE: 2/4
Model: Met-MF3 Date: 23-Aug-19 No.: RD0BL023
When the MFP logins into the SMTP server, the email address of the username 3) will be
compared to 1) and 2). If these comparisons fail, authentication will also fail. Exchange
server will stop the transmission procedure, and the "Transmission has failed" message
will be returned to the sender.

NG case:
SP5-860-022 is Off:
1. The "MAIL FROM" field = SMTP email address (Fig.1 )
2. The mail header "From:" field = User or administrator (Fig.2 or Fig.3)
3. The SMTP username = SMTP user name (Fig.1 )
When the SMTP server compares 2) and 3) the Exchange Server will stop the
transmission procedure.
OK case:
SP5-860-022 can be used to make the values in the above example, match.
In this example, if SP5-860-022 is On, the user's email address or administrator’s
email address in the mail header '2)' will be replaced by the SMTP email address. (see
Fig.1)
To solve the problem, the “Mail From:” field must be the same as the mail header
From:” field.
If this is done:
1. The "Mail From: field = SMTP email address (Fig.1 )
2. The mail header "From:" field = SMTP email address (Fig.1)
3. The SMTP username = SMTP user name (Fig.1 )
1, 2 and 3 must match and the authentication should be successful.

• When SP5-860-022 is on, the user’s email address or the administrator’s email
address will be inserted into the reply-to field.
 Technical Bulletin PAGE: 3/4
Model: Met-MF3 Date: 23-Aug-19 No.: RD0BL023
Fig.1 Default device SMTP user name, password and email address

Fig.2 A user's email address in the Address Book

 Technical Bulletin PAGE: 4/4
Model: Met-MF3 Date: 23-Aug-19 No.: RD0BL023
Fig.3 Administrator's email address
 Technical Bulletin PAGE: 1/5

Reissued: 28-Jun-19
Model: Met-C1abcdekyz, Met-C2abcdeyz, Met- Date: 27-Jun-19 No.: RD147178b
C2.1abcdeyz, Met-MF3abcdeyz, Met-P2, Mimir-C2.1

Reissue
The items in bold italics were corrected or added.
Subject: Parts Catalog Correction: Parts Integration of Manual Prepared by: Takahiro Tada
Feed and Duplex unit
From: 1st Tech. Support Sec. Service Support Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

Parts catalog correction

The part numbers for the models below have been changed due to utilizing the same
Manual Feed and Duplex Unit.

Affected models are as follows:

<Group A>:
Product Model Product Model Product Model Product Model
Code name Code name Code name Code name
D146 C3003 D147 C3503 D148 C4503 D149 C5503
D150 C6003 D176 C2003 D177 C2503 D237 C2011

<Group B>
Product Model Product Model Product Model Product Model
Code name Code name Code name Code name
D238 C3004 D239 C3504 D240 C4504 D241 C5504
D242 C6004 D243 C2004 D244 C2504 D0AC C3004
D0AD C3504 D0AE C4504 D0AF C5504 D0AG C6004
D0AH C2004 D0AJ C2504 M0AJ C840 M0AL C842

<Group C>
Product Model Product Model Product Model Product Model
Code name Code name Code name Code name
D0BL IM C3000 D0BM IM C3500 D0BN IM D0BP IM
C4500 C5500
D0BQ IM C6000 D0BJ IM C2000 D0BK IM
C2500

<Group D>
Product Model
Code name
D0BH C501
 Technical Bulletin PAGE: 2/5
Model: Met-C1abcdekyz, Met-C2abcdeyz, Met- Date: No.:
C2.1abcdeyz, Met-MF3abcdeyz, Mimir-C2.1
 Technical Bulletin PAGE: 3/5
Model: Met-C1abcdekyz, Met-C2abcdeyz, Met- Date: No.:
C2.1abcdeyz, Met-MF3abcdeyz, Mimir-C2.1

Change 1: Manual Feed Unit part number has been changed to make the new parts
compatible with the mentioned models.

<Group B>: Some of the parts in Manual Feed Unit have been changed (Please refer to
Change 2-5).

Old P/N New P/N Description Int Q’ty Note

<Group B>
M0BW2601 D0BQ2600 MANUAL FEED UNIT:ASS'Y X/O 1 A
- D2412661*1 HARNESS:MANUAL - 0->1 A
FEED:CONNECTING
*1: This harness is originally used in <Group B>.

<Group C>: The harness has been removed from Manual Feed Unit (D0BQ2601).

Old P/N New P/N Description Int Q’ty Note

<Group C>
D0BQ2601 D0BQ2600 MANUAL FEED UNIT:ASS'Y O/O 1 A
- D0BQ2673*1 HARNESS:MANUAL - 0->1 A
FEED:CONNECTING
*1: This harness is originally used in <Group C>.

Change 2: The material and the color of the pickup arm has been changed and the seat
of the pickup arm also removed.

Old P/N New P/N Description Int Q’ty Note

<Group B>
D2022617 D0BQ2623 ARM:PICKUP:MANUAL FEED X/O 1 B
D2022618 - SHEET:PICKUP - 1->0 B
 Technical Bulletin PAGE: 4/5
Model: Met-C1abcdekyz, Met-C2abcdeyz, Met- Date: No.:
C2.1abcdeyz, Met-MF3abcdeyz, Mimir-C2.1
Change 3: The shape of the brackets and bearings, length of the roller shaft, and the
gear position has changed. Also e-rings added.
Old P/N New P/N Description Int Q’ty Note
<Group B>
08050104 08050104 RETAINING RINGS-E:SILENCER:DIA4 - 2->3 C
D1494770 D0BQ2608 SHAFT:SEPARATOR:DRIVEN:ASS'Y X/X 1 C
M0BW2615 D0BQ2615 GUIDE PLATE:SEPARATOR:ASS'Y X/X 1 C
D1492619 D0BQ2619 SHAFT:SEPARATOR:DRIVE:ASS'Y X/X 1 C
D2412653 D0BQ2653 COIL SPRING:PRESSURE:SEPARATOR X/X 1 C

Change 4: There are no protruding parts to hold the gear. An e-ring added to stop the
gear in position, and a groove added to the shaft for the e-ring.
Old P/N New P/N Description Int Q’ty Note
<Group B>
07200040E 07200040E RETAINING RING - M4 - 3->4 D
D2414631 D0BQ4631 SIDE PLATE:REAR:DUPLEX:PEEN X/X 1 D
D2414644 D0BQ4644 GEAR:MECHANICAL ROLLER CLUTCH X/X 1 D
 Technical Bulletin PAGE: 5/5
Model: Met-C1abcdekyz, Met-C2abcdeyz, Met- Date: No.:
C2.1abcdeyz, Met-MF3abcdeyz, Mimir-C2.1
Change 5: The grip of duplex unit has been changed from press fit to screw type.

Old P/N New P/N Description Int Q’ty Note

<Group A/B/D>
- 03603006N SCREW - M3X6 - 0->2 E
D1754654 D0BQ4654 SHAFT:LEVER:LOCK X/X 1 E
D1494655 D2894655 GRIP:DUPLEX UNIT X/X 1 E

Appendix

The following list is the new part numbers of the duplex unit.

The part numbers of <Group C> not changed.

Old P/N New P/N Description Int Q’ty Model

D1754521 D1754523 DUPLEX UNIT: ASS'Y O/O 1 <Group A>

D1474532 D1474534 DUPLEX UNIT: ASS'Y O/O 1

D1484515 D1484517 DUPLEX UNIT: ASS'Y O/O 1
D2414517 D2414519 DUPLEX UNIT: ASS'Y O/O 1 ＜Group B＞

D2444515 D2444517 DUPLEX UNIT: ASS'Y O/O 1

D0BH4517 D0BH4519 DUPLEX UNIT: ASS'Y O/O 1 ＜Group D＞
 Technical Bulletin PAGE: 1/4

Reissued:18-Dec-19
Model: Met-MF3 Date: 5-Jul-19 No.: RD0BL020b
RTB Reissue
The descriptions in bold italic have been added or corrected.
Subject: FSM correction Prepared by: Shunsuke Kuramoto
From: 2nd Tech Service Sect., MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2 Tier 0.5

Service Manual Correction:

The descriptions in bold italic have been added or corrected:

Summary:
# Section Description
Appendices -> 3. SP mode tables Add description for SP5-518-XXX.
1
-> Controller SP Tables-5 -> SP5-XXX
Appendices -> 1. Specifications First Copy time is corrected.
2
-> Machine Specifications -> General specifications
Appendices -> 3. SP mode tables Add description for SP5-992-XXX
3
-> Controller SP Tables-5 -> SP5-992-XXX and SP5-993-XXX
2. Installation > PostScript3 Unit Type M37 (D3GF- How to Switch back to Clone
4 26, -27, -28) > Switching back to Clone PS from PS from Adobe PS is corrected.
Adobe PS

1. Add description for SP5-518-XXX.

Section:
Appendices -> 3. SP mode tables -> Controller SP Tables-5 -> SP5-XXX

Controller SP Tables-5
SP5-XXX (Mode)
The following SP codes are added. These SP codes are implemented for future use (CBM
purpose) and currently not used. The detailed information will be announced separately.
Do not change the values until the announcement.

Note: The SP codes are not displayed on Operation Panel.

SP No. Large Small Category ENG or [Min to Max/Init./Step]
Category CTL
5-518-001 Remote Forecast setting CTL* [0 to 1 / 0 / 1/step]
service on/off
 Technical Bulletin PAGE: 2/4

Reissued:18-Dec-19
Model: Met-MF3 Date: 5-Jul-19 No.: RD0BL020b
SP No. Large Small Category ENG or [Min to Max/Init./Step]
Category CTL
0: OFF (Def)
1: ON
5-518-002 Remote Diagnosis setting CTL* [0 to 1 / 0 / 1/step]
service on/off
0: OFF (Def)
1: ON
5-518-003 Remote Data size maximum CTL* [0 to 4194303 / 1024 /
service (Kbyte) 1/step]

2. First Copy time

Section:
Appendices -> 1. Specifications -> Machine Specifications -> General specifications

Item Spec.
First copy time: • IM C2000/C2500:
(A4 Portrait, Tray 1, exposure glass) FC: 5.5 seconds
B&W: 7.7 seconds
• IM C3000/C3500:
FC: 4.6 seconds
B&W: 7.3 seconds
• IM C4500:
FC: 4.0 seconds
B&W: 5.7 seconds
• IM C5500/C6000:
FC: 3.1 seconds
B&W: 4.6 seconds

• IM C2000/C2500:
FC: 7.7 seconds
B&W: 5.5 seconds
• IM C3000/C3500:
FC: 7.3 seconds
B&W: 4.6 seconds
• IM C4500:
 Technical Bulletin PAGE: 3/4

Reissued:18-Dec-19
Model: Met-MF3 Date: 5-Jul-19 No.: RD0BL020b
Item Spec.
FC: 5.7 seconds
B&W: 4.0 seconds
• IM C5500/C6000:
FC: 4.6 seconds
B&W: 3.1 seconds

3. Add description for SP5-992-XXX and SP5-993-XXX

Section:
Appendices -> 3. SP mode tables -> Controller SP Tables-5 -> SP5-XXX

Additional information for SP5-993-xxx and SP5-992-xxx.

SP5-993-xxx is a function for saving the SMC as text data on the SD card without any
personal information such as the domain name, hostname, server name, username, email
address, etc.
SP5-992-xxx is a function for saving the SMC as text data on the SD card, including
personal information.

4. Switching back to Clone PS from Adobe PS

Section:
2. Installation > PostScript3 Unit Type M37 (D3GF-26, -27, -28) > Switching back to Clone PS
from Adobe PS

The following procedure written in FSM is wrong and the wrong descriptions are
deleted with lines.

Clone PS can be resumed by removing the Adobe PS card from the SD card slot and
applying the firmware for Clone PS/PDF (“.fwu” or “.rfu”).
Note: The work should be carried out by service technicians.
In doing this, be sure to apply both PS3 and PDF firmware modules. If only one of them is
applied, the machine will not operate properly. (As a stopgap measure to fix the
malfunction, insert the optional Adobe PS card again into the SD card slot to enable the
use of Adobe PS. Then, Clone PS can be resumed by applying both the PS3 and PDF
firmware modules once again.)
Classification Firmware name Software part number
Clone PS Clone PS3 D0AF5573
component firmware Clone PDF D0AF5575
IRIPS Font D0AF5577
Adobe PS Adobe PS3 D3BD5731
 Technical Bulletin PAGE: 4/4

Reissued:18-Dec-19
Model: Met-MF3 Date: 5-Jul-19 No.: RD0BL020b
component firmware Adobe PDF D3BD5733
PS3 Font D2415681

The following descriptions are right procedure.

To switch back to Close PS, follow the PROCEDURE below.

PROCEDURE
1. Turn the main power OFF.
2. Remove the Adobe PS card from the SD card slot (upper slot).
3. Insert the SD card including the package for the firmware update into the SD
card slot (lower slot).
The correct firmware packages are listed in the following table.

Model Region Firmware Type Version P/N

GEN Package(All) 2.20.04 or later D0BL5592G or later
MET-MF3abyz
CHN Package_02 2.20 or later D0BL5596 or later
GEN Package(All) 2.20.04 or later D0BN5592G or later
MET-MF3cde
CHN Package_02 2.20 or later D0BN5596 or later

4. Turn the main power ON.

5. Execute the firmware update.
6. Turn the main power OFF.
7. Remove the SD card for the firmware update.
8. Turn the main power ON.

Note:
- Removing the Adobe PS card alone is not enough for Clone PS to operate
properly. The firmware update must be completed after removing the Adobe PS
card.
 Technical Bulletin PAGE: 1/4
Model: Metis-MF3 Date: 24-Jul-19 No.: RD0BL021
Subject: Stored Fax document is deleted Prepared by: T.Kiyohara
From: Overseas info Sect., OP Product Quality Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

SYMPTOM
When the users select "Delete after printing" in the storage document screen on the
Smart Fax and push the print, users can select another stored document. As a result, the
later selected storage document is also deleted without being print out .

Important:
Cannot recovery the document which is once deleted.
If the stored document function is ON, the received document is stored on the HDD and
the memory on the FCU board. When a document is once deleted, the document
information in both the HDD and memory is deleted.

Occurrence Condition
#1. Smart FAX is used. (when legacy fax is used, this problem does not occur.)
#2. Fusing unit off mode: "On"
#3. Exit Fusing unit OFF Mode ... "On Printing"
#4. Store at Reception File settings... "On".
#5. “Delete after print” is checked to “ON”.

Affected Model and the default values at the occurrence condition

Model Fusing unit Off Exit Fusing unit OFF Reception file
mode Mode setting
Met-MF3abcdeyz ON On printing OFF
Met-C2.1abcdeyz ON On printing OFF
Met-C2abcdeyz ON On printing OFF
Cor-C1.5cdefgh ON On printing OFF
Ch-C2 OFF On printing OFF
Gr-C3 OFF On printing OFF
Chimay-MF1 OFF On printing OFF
Gim-MF1.5 OFF On printing OFF
Lef-C1 OFF On printing OFF
 Technical Bulletin PAGE: 2/4
Model: Metis-MF3 Date: 24-Jul-19 No.: RD0BL021
Duplication Procedure
1. Select Smart FAX.

2. Select "Fax reception"

3. Select" Check stored reception files" button.

 Technical Bulletin PAGE: 3/4
Model: Metis-MF3 Date: 24-Jul-19 No.: RD0BL021

4. Check “Delete after printing” and select the stored document.

5. The other stored document can be selected for about 2 seconds and push "Print File".

6. Printing…
 Technical Bulletin PAGE: 4/4
Model: Metis-MF3 Date: 24-Jul-19 No.: RD0BL021
7. Both documents are erased.

CAUSE:
Smart FAX firmware bug

1. In the status of print waiting, the stored document can be selected when the device
receives the signal that the fusing unit is ON. (It takes approx. 2 seconds on Metis /
Corona series).
2. It is controlled so that the selected document, and not the printed document, is deleted
instead.

Permanent SOLUTION:
Update the package firmware to ver 2.20.04 or newer

Model Model Firmware Type Version P/N

MET-MF3abyz, GEN Package (ALL) 2.20.04 D0BL5592G
MET-MF3cde GEN Package (ALL) 2.20.04 D0BN5592G
MET-MF3abyz, CHN package_02 2.20 D0BL5596
MET-MF3cde CHN package_02 2.20 D0BN5596
*The following Smart FAX is installed.

Smart FAX [M2a_SmartFAX] D0BQ1473F Ver. 5.07 is installed.:

[Other model]
As the temporary solution,
-Setting of “Exit Fusing unit OFF Mode” is set to “ On operating control panel”.

The countermeasure firmware plan to be release soon. (The schedule is not fixed)
 Technical Bulletin PAGE: 1/1
Model: Metis-MF3 abcdeyz Date: 8-Aug-19 No.: RD0BL022
Subject: SR3180 Jam301/303 Prepared by: K. Yamamoto
From: Oversea Field Sect., OP Product Quality Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

SYMPTOM
Jam 301/303 occurs when using the SR3180.

CAUSE
Static electric charge causes the paper to stick to the guide plate (D7662095). As a result,
the shaft gear (D7662435) is given extra force, which triggers a jam.

SOLUTION
If shaft gear (D7662435) has already been modified (shaved), replace the gear.

Then do the following:

Temporary:
1. Clean the roller shaft (D7662117) and apply silicon oil to the shaft.
2. Clean the shaft gear (D7662435) and apply grease.

Permanent:
1. Replace the guide (D7662095 => D3FT2090) to reduce the static electricity.
2. Replace the roller shaft (D7662117 => D3FT2117).
Note: Reliability has been improved with the newer part.

Old part New part Description Q’ty Int Note

number number
D7662095 D3FT2090 D GUIDE 1 X/O
PLATE:ENTRANCE:UPPER:OPEN
AND CLOSE:ASS'Y
D7662117 D3FT2117 SHAFT:TRANSPORT 1 X/O
ROLLER:SHIFT:ASS'Y
 Technical Bulletin PAGE: 1/2
Model: Met-MF3abcdeyz Date: 27-Aug-19 No.: RD0BL024

Subject: Trouble shooting: To prevent making noise in SOP Prepared by: Shunsuke Kuramoto
From: 2nd Tech Support Sec. Service Support Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

SYMPTOM
The noise occurs when the SOP tilted back down.

Making noise

CAUSE
The noise is caused by the harness touching the cover (marked with the red circle).
 Technical Bulletin PAGE: 2/2
Model: Met-MF3abcdeyz Date: 27-Aug-19 No.: RD0BL024
Solution
The noise can be prevented by using tape (as scotch tape), marked with the red circle
below, in order to reduce friction between the cover and the harness.
So please use tape to fix the SOP harness (P/N : D0BQ5260) if the noise is caused.
 Technical Bulletin PAGE: 1/2
Model: Met-MF3 Date: 27-Sep-19 No.: RD0BL025

Subject: Information regarding Toner Pre Near End message Prepared by: Y. Taniguchi
From: 2nd Tech Support Sec. Service Support Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other () Tier 2

The alert message of Toner Pre Near End (Estimated Near End) in IM C series can be
switched by the combination of following SP modes in the table below.

<Enable/Disable of Toner Pre Near End message>

Toner Pre Near End Message

SP5-507-003 is "1" (Def)
and Disable
SP5-515-010 is "1" (Def)

SP5-507-003 is "0" SP5-061-002 is "0" (Def) Enable

and/or
SP5-515-010 is "0" SP5-061-002 is "1" Disable

Important:
As shown in the table above Toner Pre Near End message is disabled by factory default
so please be sure to change the SP modes according to the table (ex. change SP5-515-010
to “0”) above in the case that Toner Pre Near End message is needed.
This specification is based on the policy that Pre Near End Message should be disabled
when Automatic Toner Delivery is enabled.

<Related SP modes>
SP num Description Value
0: OFF
SP5-507-003 Toner Supply Alarm
1: ON (Factory Default)
0: OFF
SP5-515-010 Supply Automatic Ordering Call
1: ON (Factory Default)
Toner PreNearEnd Display 0: OFF (Factory Default)
SP5-061-002
Change 1: ON

Note:
Toner Near End message is enabled by default regardless the SP settings above.
 Technical Bulletin PAGE: 2/2
Model: Met-MF3 Date: 27-Sep-19 No.: RD0BL025

<Reference>
The definition of toner status is shown in the table below.

Status Printing Displayed Message Condition

Toner Pre Near End Check you have a print cartridge
Calculated toner consumption
replacement(s).
(Toner Estimated Available reaches the threshold (SP3-110-
Current print cartridge can be
Near End) 00X).
used until the replacement alert.
1) The condition of toner Pre Near
Available Toner Cartridge is empty. End is met.
Toner Near End (Several Printing will be suspended soon. 2) Toner End Sensor detects less
hundred) Replace the cartridge. toner amount in Toner Hopper
Unit.
Toner has been depleted. A specified amount of prints or
Toner End Unavailable
Replace Toner cartridge. coverages after Toner Near End.
Refer to the Field Service Manual for detailed conditions.
7. Detailed descriptions -> Toner Supply -> Mechanism -> Toner End/End Detection
 Technical Bulletin PAGE: 1/2
Model: Met-MF3 Date: 2-Oct-19 No.: RD0BL026

3Subject: How to overwrite temporary/customized firmware Prepared by: Shunsuke Kuramoto

From: 2nd Tech Support Sec. Service Support Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other (Firmware) Tier 2

In cases that a temporary or customized firmware (e.g. “D0BL1234A_LRC1234”) has been

applied to a machine, a standard package firmware can NOT be applied in order to
prevent any software failures caused by the mismatched combination of each firmwares.

In order to overwrite a temporary or a customized firmware and restore the machine to the
standard version, follow the PROCEDURE below.

PROCEDURE
1. Enter the SP mode and change SP5-886-101 (Farm Update Setting: Skip LR Check) to
“1”, and then tap the “#” key on the operation panel.

2. Press [EXIT] to leave the SP mode.

3. Execute the firmware update with “package_01” rather than “Package(ALL)”.
Note: If “Package(ALL)” is used, E86 appears and the update does not start.
 Technical Bulletin PAGE: 2/2
Model: Met-MF3 Date: 2-Oct-19 No.: RD0BL026

Model Region Firmware Type Version P/N

GEN package_01 2.20.04 D0BL5595
MET-MF3abyz
CHN TBA TBA TBA
GEN package_01 2.20.04 D0BN5595
MET-MF3cde
CHN TBA TBA TBA
Note: package_01 will be released officially by early 19-Oct.

Note:
- If “Package(ALL)” is used to overwrite a temporary or customized firmware, E86 appears
and the update does not start. (E86: a temporary or customized firmware cannot be
updated).
- However, the machine will boot normally after turning the power OFF/ON.
- “Package(ALL)” and “package_01” are different only in the update specifications so the
included firmwares themselves are same.
- Once the "package_01" applied to a machine and temporary or customized firmware is
overwritten, "Package(ALL)" can be applied and the ARFU function will be available.
- SP5-886-101 previously set to “1”, will automatically return to “0” after the update.
- The value of SP5-886-101 does not affected by turning the power OFF/ON.
 Technical Bulletin PAGE: 1/1
Model: Metis-MF3 Date: 8-Oct-19 No.: RD0BL027
Subject: Printing with SLNX V3 can be slow when Prepared by: T.Kiyohara
multiple print jobs are executed.
From: Overseas info Sect., OP Product Quality Management
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

SYMPTOM
Printing with SLNX V3 can be slow when multiple print jobs are executed.

Occurrence conditions:
This problem occurs when both of the following conditions are met.
- 15S or later (SOP) machines
- Multiple print jobs are executed

Affected models:
Met-MF3abcdeyz (D0BL/D0BM/D0BN/D0BP/D0BQ/D0BJ/D0BK)

Affected versions and modes:

- Streamline NX v3.0 or later versions
- Full-Native mode embedded application

CAUSE
Firmware bug (a countermeasure for a past issue resulted in a bug with the logic of
passing print order information to jobs in the job queue).

SOLUTION
Update the package firmware to ver 2.22 or newer.

Model Firmware Type Version P/N

MET-MF3abyz, Package (ALL) 2.22 D0BL5592J
MET-MF3cde Package (ALL) 2.22 D0BN5592J

*Note: The following System/Copy is installed.

System/Copy [METMF3ab_system] D0BL5550P Ver. 2.21

System/Copy [METMF3cde_system] D0BN5550P Ver. 2.21
 Technical Bulletin PAGE: 1/2

Reissued: 21-Oct-19
Model: Met-MF3 Date: 17-Oct-19 No.: RD0BL028a
Reissue
The items in bold italics were corrected or added.
Subject: Do not install package firmware v2.22 for Met- Prepared by: T. Kiyohara
MF3
From: Overseas Field info Sect., OP Prod Quality Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other (Firmeware) Tier 2

IMPORTANT Notice about “Package_ALL” Firmware V2.22 (Met-MF3)

 DO NOT install the following “Pakage_ALL” firmware on machines in the field.

Note: These versions are no longer released/available.

Model Firmware version P/N

Met-MF3 abyz Package All 2.22 D0BN5592J
Met-MF3 cde Package All 2.22 D0BL5592J

Affected models:
MET-MF3abcdeyz (DOBL/D0BM/D0BN/D0BP/D0BQ/D0BJ/D0BK)

 Symptom 1: When the package firmware is updated to v2.22, Cloud Application (ICE:
integrated Cloud Environment) displays the error message, “Unfortunately, Web
Browser NX has stopped" and Browser NX cannot be operated.
Note: RCL is currently checking whether other applications are affected.

 Symptom 2: When a machine is downgraded from package firmware v2.22 to v2.20.04, the
following occur.

-Browser NX does not start up.

-Application site does not start up.
-Cloud Application (e.g. ICE) does not start up.

Note: RCL is currently checking whether other applications are affected.

 Technical Bulletin PAGE: 2/2

Reissued: 21-Oct-19
Model: Met-MF3 Date: 17-Oct-19 No.: RD0BL028a
SOLUTION
Permanent solution:
Update the package firmware to ver 2.23

Model Firmware Type Version P/N

MET-MF3abyz, Package(ALL) 2.23 D0BL5592K

MET-MF3cde Package(ALL) 2.23 D0BN5592K

Countermeasure firmware: Cheetah System [M2a_System] D0BQ1450M Ver. 2.03.1

 Technical Bulletin PAGE: 1/1
Model: MET-MF3 Date: 17-OCT-19 No.: RD0BL029
Subject: Troubleshooting SC665-XX Prepared by: T. Kiyohara
From: Overseas info.Sect., OPQuality Management Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

SYMPTOM
SC665-XX (IOB does not start up).

Affected models: Met-MF3abyz (D0BL/D0BN/D0Q/D0BR)

CAUSE
The FFC was disconnected due to heat during transport.

SOLUTION
In the field:

1. Replace the FFC that connects the image IOB and BiCU.
2. Replace the FFC that connects the transport IOB and BiCU.
3. If the symptom still occurs, replace the PCB (see Service Manual for procedure).

FFC Layout
 Technical Bulletin PAGE: 1/2
Model: MET-MF3 Date: 21-Oct-19 No.: RD0BL030

Subject: Troubleshooting Delete the display Cannot detect fax Prepared by: T. Kiyohara
line
From: Overseas info.Sect., OPQuality Management Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

Important Information about “Cannot detect FAX line” Error Message

MET-MF3abcdeyz (DOBL/D0BM/D0BN/D0BP/D0BQ/D0BJ/D0BK))

 If the customer would like to prevent the “Cannot detect FAX line” error message from
being displayed, do the Procedure below.

 By specification, this message is displayed when the machine sends a Fax or

recovers from Energy Saver, if the FAX line has not been properly inserted. However,
in cases where the Fax is not used, the customer may wish to eliminate this message
altogether.
 Technical Bulletin PAGE: 2/2
Model: MET-MF3 Date: 21-Oct-19 No.: RD0BL030
Procedure
1. Update the Package (ALL) firmware to the following version or newer.

Model Firmware Type Version P/N

MET-MF3abyz Package (ALL) 2.23 D0BL5592K
MET-MF3cde Package (ALL) 2.23 D0BN5592K

Note: This will disable the error message at FAX transmission.

2. Turn OFF the “ G3 FAX Line Connection Check”.

Settings > Machine Feature Settings > FAX Settings > Initial Settings > G3 FAX Line Connection Check

3. Select “OFF”

Note: This will disable the error message at recovery from Energy Saver and at FAX
transmission.
 Technical Bulletin PAGE: 1/2
Model: MET-MF3 Date: 25-Oct-19 No.: RD0BL031
Subject: Troubleshooting : Prepared by: T. Kiyohara
SC860,861,862,863,864,865,869,870,872,873,874,876
From: Overseas info.Sect., OPQuality Management Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

SYMPTOM
SC8XX-XX occurs.
SC Description
860-00 HDD startup error at main power on (HDD error)
860-01 HDD file system error at main power on (HDD error)
860-02 HDD label error at main power on (HDD error)
860-03 HDD encryption key error at main power on (HDD error)
861-00 HDD re-try failure
862-00 Number of the defective sector reaches the maximum count
863-00 to 23 HDD data read failure
864-00 to 23 HD data CRC error
865-00 to 23 HDD access error
865-50 to 73 HDD time-out error
869-01 Continuously detecting malfunction
869-02 Continuously non-detecting malfunction
870-00 to 60 Address Book data error
872-00 HDD mail reception error
873-00 HDD mail reception error
874-05 to 99 Delete all error
875-01 Delete all error (HDD erasure) (hddchack –i error)
875-02 Delete all error (HDD erasure) (Data deletion failure)
875-03 Delete all error (HDD erasure)
876-00 to 05 Log Date Error

Affected models:
Met-MF3abcdeyz (D0BL/D0BM/D0BN/D0BP/D0BQ/D0BJ/D0BK)
Met-C2.1abcdeyz (D0AC/D0AD/D0AE/D0AF/D0AG/D0AH/D0AJ)
Met-C2abcdeyz (D238/D239/D240/D241/D242/D243/D244)
Met-P2ce(M0AJ/M0AL)
 Technical Bulletin PAGE: 2/2
Model: MET-MF3 Date: 25-Oct-19 No.: RD0BL031
CAUSE
HDD cable provided from the vendor (D2415250:CABLE:HDD:SATA:210) is defective.
Occurrence ratio: 0.08% ( =4/5,808 machines)

SOLUTION
Production line:
The HDD cable has been modified since July 2019 production.

In the field:
1. Replace the HDD cable when SC8XX occurs.
2. If the symptom still occurs, replace the HDD or other parts (see Service Manual for
procedure).
 Technical Bulletin PAGE: 1/2
Model: MET-MF3 Date: 1-Nov-19 No.: RD0BL032

Subject: Information for Touch Panel replacement of Smart Prepared by: Shunsuke Kuramoto
Operation Panel G2.5
From: 2nd Tech Support Sec. Service Support Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

The Touch Panel of the Smart Operation Panel G2.5 can be ordered separately as an
individual service part.
The part number for the touch panel is “D0BQ1516” and the part is shown in the following
picture.

The following section was added from the Field Service Manual.
When the touch panel is replaced, please see following procedures.

Touch Panel
1. Remove the operation panel unit. (Refer to "Operation Panel (PCB13)" in the section "4.
Replacement and Adjustment")
2. Remove the main controller board. (Refer to "Main Controller Board" in the section “8.
Smart Operation Panel G2.5”)
3. Remove the LCD unit. (Refer to "LCD" in the section “8. Smart Operation Panel G2.5”)
4. Remove the NFC board [A].

[A]
 Technical Bulletin PAGE: 2/2
Model: MET-MF3 Date: 1-Nov-19 No.: RD0BL032

5. Replace the touch panel with the new one.

Note
・After replacing the touch panel, following procedures must be performed as written in
the Field Service Manual: TouchPanel Calibration, MultiTouch Calibration and TouchPanel
Check.

(Section : 8. Smart Operation Panel G2.5 > System Maintenance > Panel Self Check)
 Technical Bulletin PAGE: 1/5
Model: MET-MF3 Date: 1-Nov-19 No.: RD0BL033

Subject: Instructions for switching from Standard Mode to Full Prepared by: Shunsuke Kuramoto
View Mode of Smart Copy UI
From: 2nd Tech Support Sec. Service Support Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( UI ) Tier 2

The new layout for Smart Copy “Smart UI (Full view mode)” comes default from the
factory.

Check the following screenshots out for each option, “Smart UI (Full View Mode)”, “Smart
UI (Standard Mode)” and “Classic UI”. They all have different layouts.

<Smart UI (Full View Mode)>

<Smart UI (Standard Mode)> <Classic UI>

 Technical Bulletin PAGE: 2/5
Model: MET-MF3 Date: 1-Nov-19 No.: RD0BL033

In order to change the layout type from Smart UI (Standard Mode) to Smart UI (Full View
Mode), follow the PROCEDURE below:

PROCEDURE
1. Tap the Smart Copy icon [Copy].

2. Tap the Settings icon [Gear].

 Technical Bulletin PAGE: 3/5
Model: MET-MF3 Date: 1-Nov-19 No.: RD0BL033
3. Choose the [Screen Settings].

4. Tap on [Switch Screen Type].

 Technical Bulletin PAGE: 4/5
Model: MET-MF3 Date: 1-Nov-19 No.: RD0BL033
5. Choose [Full View] and tap [OK].

6. Tap [OK] again.

 Technical Bulletin PAGE: 5/5
Model: MET-MF3 Date: 1-Nov-19 No.: RD0BL033
7. After completing these steps, Smart UI (Full View Mode) will be in use.

Note
- Smart UI (Full View Mode) applies to Smart Copy application only.
- The functions of Smart UI (Full View Mode) and Smart UI (Standard Mode) are same.
The difference is the layout.
 Technical Bulletin PAGE: 1/2
Model: Metis-MF3 Date: 14-Nov-19 No.: RD0BL034
Subject: SC672- 21 occurs when Fax is sent after Prepared by: T.Kiyohara
package v2.22 or v2.23 is updated.
From: Overseas Field Sect., OP Product Qulity Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

SYMPTOM
SC672-21 occurs when sending FAX on a device which has the Streamline NX and
FAX and has been updated to v2.22 or v2.23.

Occurrence conditions:
 Fax is sent.
 One or more of the following apps (which use the tracking function) is installed.
 Streamline NX
 Kofax (by Nuance)
 Paper Cut,
 Pharos,
 LRS ,
 Inepro.
 MyQ

Affected models:
Met-MF3abcdeyz (D0BL/D0BM/D0BN/D0BP/D0BQ/D0BJ/D0BK)

CAUSE
"System /copy" firmware bug:

The authentication module on the CTL abnormally terminates during the transmission
count process when sending a FAX. As a result, the CTL cannot communicate with the
SOP, triggering SC672-21.

WORKAROUND
Power the machine Off/On.:

SOLUTION
Temporary:
Downgrade the package firmware to v2.20.04 or older.

Permanent:
Update the package firmware to ver X.XX.XX or newer.
 Technical Bulletin PAGE: 2/2
Model: Metis-MF3 Date: 14-Nov-19 No.: RD0BL034
Model Firmware Type Version P/N
MET-MF3abyz, Package (ALL) X.XX.X D0BLXXXXX
MET-MF3cde Package (ALL) X.XX.X D0BNXXXXX

*System copy [METMF3_system] D0BNXXXX Ver. XX must be installed.

 Technical Bulletin PAGE: 1/3
Model: MET-MF3 Date: 18-Nov-19 No.: RD0BL035
Subject: Troubleshooting SOP does not respond when using Prepared by: T. Kiyohara
single-touch
From: Overseas info.Sect., OPQuality Management Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

SYMPTOM
SOP does not respond (operations not possible) when using single-touch.

CAUSE
Electrical noise generated from a radio tower

In cases where there is a radio tower nearby, the operator acts an antenna and channels
electrical noise into SOP. As a result, the machine regards the single-touch input as multi-
touch.

SOLUTION
In the field:
1. Update the Package (ALL) firmware to the following version or newer.

Model Firmware Type Version P/N

MET-MF3abyz Package (ALL) 2.23 D0BL5592K
MET-MF3cde Package (ALL) 2.23 D0BN5592K

Note: This will add the Multi-touch sensitivity adjustment to the screen feature settings.
 Technical Bulletin PAGE: 2/3
Model: MET-MF3 Date: 18-Nov-19 No.: RD0BL035
2. Access operation panel SP mode.
Operation panel SP mode > Screen feature settings> Panel Self Check > Multi touch sensitivity
adjustment

3. Tap “Detection level confirmation” to start the test.

4. Hold down the [+] key approximately 20 seconds.

 Technical Bulletin PAGE: 3/3
Model: MET-MF3 Date: 18-Nov-19 No.: RD0BL035
Adjust the multi-touch sensitivity.

<Result>
Detection level 1 (Excellent): OK
Detection level 2 (Good): OK
Detection level 3 (Not recommended): NG
Detection level 4 (Too low): NG

5. Adjust the multi-touch sensitivity.

If the detection level is 3 or 4, push “▽” and decrease the sensitivity (Default value: 10).

Note: When the level of the detection is 0, the multi-touch feature is disabled.
 Technical Bulletin PAGE: 1/2
Model: Met-MF3 Date: 17-Jan-20 No.: RD0BL036
Subject: The print job of the previous user is printed Prepared by: T. Kiyohara
From: Overseas info.Sect., OPQuality Management Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

SYMPTOM
The job of the user who was previously logged in is printed when printing with the below
applications.

Affected model:
- Met-MF3abyz/cde package ver 2.22/2.23
-
Affected solution:
- Enhanced Locked Print NX V2

Occurrence conditions:
- Location free environment
- It takes over 15 seconds (but less than the app. time-out limit of 60 seconds (default
value)) for the print data to be received by the device once the device print button is
pressed.
- Print job originates from above solutions.

Occurrence mechanism:
1. When pressing the print button from the application, MFP will wait at the socket for the
connection from the application.
2. If there is no response from the application for 15 seconds, MFP will notify application
of the end of printing due to time-out.
3. The print data from the application has reached the socket and stocks there.
4. Since the application has finished writing the printed data, MFP finishes normally.
(The printer has already finished printing and the print job is not output in #2 at this
time.)
5. When the next user presses the print button, MFP prints the previous data of step #3
which has been stored in the socket.

CAUSE
Printer firmware bug (it is included in the package version 2.22/ 2.23).
 Technical Bulletin PAGE: 2/2
Model: Met-MF3 Date: 17-Jan-20 No.: RD0BL036
SOLUTION
Enhanced Locked Print:
Update Enhanced Locked print v2 to v2.5.202.

Met-MF3:
Update the package firmware to ver 2.26 or newer.

Model Firmware Type Version P/N Area

Met-MF3abyz Package (ALL) 2.26 D0BL5592N Other
Met-MF3cde Package (ALL) 2.26 D0BN5592N Other
Met-MF3abyz Package 02 2.26 D0BL5596C China
Met-MF3cde Package 02 2.26 D0BN5596C China

*Printer [MEMF3d_printer] D0BN5580K Ver. 2.15 must be installed.