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    Tran, Sang (HP CS) : SCDAN24-002204

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    remote.sang
    The document is an email chain regarding a warranty request for a faulty RAM on a computer purchased by Ubisoft Vietnam from HP in 2022. An employee from Ubisoft contacts HP support to request an on-site warranty for a RAM module. HP support responds by requesting pictures of the RAM to check for the issue and provides information on checking warranty status online.

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    © All Rights Reserved
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    Tran, Sang (HP CS) : SCDAN24-002204

    Uploaded by

    remote.sang
    7 views4 pages
    The document is an email chain regarding a warranty request for a faulty RAM on a computer purchased by Ubisoft Vietnam from HP in 2022. An employee from Ubisoft contacts HP support to request an on-site warranty for a RAM module. HP support responds by requesting pictures of the RAM to check for the issue and provides information on checking warranty status online.

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    The document is an email chain regarding a warranty request for a faulty RAM on a computer purchased by Ubisoft Vietnam from HP in 2022. An employee from Ubisoft contacts HP support to request an on-site warranty for a RAM module. HP support responds by requesting pictures of the RAM to check for the issue and provides information on checking warranty status online.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    7 views4 pages

    Tran, Sang (HP CS) : SCDAN24-002204

    Uploaded by

    remote.sang
    The document is an email chain regarding a warranty request for a faulty RAM on a computer purchased by Ubisoft Vietnam from HP in 2022. An employee from Ubisoft contacts HP support to request an on-site warranty for a RAM module. HP support responds by requesting pictures of the RAM to check for the issue and provides information on checking warranty status online.

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    © All Rights Reserved
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    Download as pdf or txt
    You are on page 1of 4

    Tran, Sang (HP CS)

    From: Ce.dnct <ce.dnct-bounces@baohanhhp.vn> on behalf of Huyen Nguyen Thi Ly


    <huyen.nguyen-thi-ly@ubisoft.com>
    Sent: Tuesday, May 21, 2024 5:37 PM
    To: Huynh, Trong Nghia (CW); Dov Chiche; HP Customer Support
    Cc: Victoria Chea; ce.dnct@baohanhhp.vn; sales@ucs.vn
    Subject: Re: [DN&CT FE] - UBISOFT VIETNAM & UCS VIET NAM

    Dear Bruce/Team,

    We need time to transfer all of data.


    We will inform you after finishing.
    ETA is next Monday.

    Thank you & best regards,


    Huyen

    From: Huynh, Trong Nghia (CW) <trong.nghia.huynh@hp.com>


    Sent: Tuesday, May 21, 2024 5:25 PM
    To: Dov Chiche <dov.chiche@ubisoft.com>; Huyen Nguyen Thi Ly <huyen.nguyen-thi-ly@ubisoft.com>; HP Customer
    Support <cskh@hp.com>
    Cc: sales@ucs.vn; Victoria Chea <victoria.chea@ubisoft.com>; Nguyen, Ha (CW - CW-Jose, CSVN)
    <ha.nguyen3@hp.com>; ce.dnct@baohanhhp.vn
    Subject: Re: UBISOFT VIETNAM & UCS VIET NAM

    You don't often get email from trong.nghia.huynh@hp.com. Learn why this is important

    Dear anh/chị,
    Thông tin bảo hành dịch vụ kỹ sư hỗ trợ tận nơi đã được ghi nhận và chuyển đến trung tâm bảo hành
    HP theo số phiếu: SCDAN24-002204
    Anh/Chị có thể kiểm tra tiến độ bảo hành máy của mình qua trang web của HP Việt Nam theo đường
    link sau : http://www.baohanhhp.vn/vi/kiem-tra-bao-hanh.html

    Để tránh rủi ro mất mát dữ liệu trong qua trình bảo hành máy, anh/chị vui lòng sao lưu dữ liệu trong
    máy trước khi chấp nhận kỹ thuật kiểm tra máy.
    Vì trong quá trình bảo hành HP có thể kỹ sư phải xóa hết dữ liệu để bảo đảm máy được hoạt động tốt
    nhất.
    Chúc anh/chị nhiều sức khỏe và thành công trong công việc.

    1
    From: Dov Chiche <dov.chiche@ubisoft.com>
    Sent: Tuesday, May 21, 2024 5:03 PM
    To: Huyen Nguyen Thi Ly <huyen.nguyen-thi-ly@ubisoft.com>; Huynh, Trong Nghia (CW) <trong.nghia.huynh@hp.com>;
    HP Customer Support <cskh@hp.com>
    Cc: sales@ucs.vn <sales@ucs.vn>; Victoria Chea <victoria.chea@ubisoft.com>
    Subject: RE: UBISOFT VIETNAM & UCS VIET NAM

    CAUTION: External Email


    Hello
    I add pictures in attachment.

    Thanks a lot

    Dov – DAN IT

    De : Huyen Nguyen Thi Ly <huyen.nguyen-thi-ly@ubisoft.com>


    Envoyé : mardi 21 mai 2024 16:57
    À : Huynh, Trong Nghia (CW) <trong.nghia.huynh@hp.com>; HP Customer Support <cskh@hp.com>; Dov Chiche
    <dov.chiche@ubisoft.com>
    Cc : sales@ucs.vn; Victoria Chea <victoria.chea@ubisoft.com>
    Objet : RE: UBISOFT VIETNAM & UCS VIET NAM

    Dear Mr. Bruce,

    Thank you for quickly response!

    Dear @Dov Chiche,

    Can you help me to provide the picture as vendor’s request ?

    Thank you & best regards,


    Huyen
    2
    From: Huynh, Trong Nghia (CW) <trong.nghia.huynh@hp.com>
    Sent: Tuesday, May 21, 2024 4:54 PM
    To: Huyen Nguyen Thi Ly <huyen.nguyen-thi-ly@ubisoft.com>; HP Customer Support <cskh@hp.com>
    Cc: sales@ucs.vn; Victoria Chea <victoria.chea@ubisoft.com>; Dov Chiche <dov.chiche@ubisoft.com>
    Subject: Re: UBISOFT VIETNAM & UCS VIET NAM

    You don't often get email from trong.nghia.huynh@hp.com. Learn why this is important

    Dear Msr Huyen,


    Could you provide me 2 pictures of Rams front and behind , we need pictures for checking memory
    Thank you so much

    From: Huyen Nguyen Thi Ly <huyen.nguyen-thi-ly@ubisoft.com>


    Sent: Tuesday, May 21, 2024 2:58 PM
    To: HP Customer Support <cskh@hp.com>
    Cc: sales@ucs.vn <sales@ucs.vn>; Victoria Chea <victoria.chea@ubisoft.com>; Dov Chiche <dov.chiche@ubisoft.com>
    Subject: UBISOFT VIETNAM & UCS VIET NAM

    CAUTION: External Email


    Hello,

    I am Huyen as Procurement Specialist from Ubisoft Vietnam. Nice to contact you!

    Our company purchased an item from your side in 2022.


    You can find the information of product below.

    3
    We found that it has a problem with 1 RAM 32GB and would like to ask your warranty.

    As the information from UCS VIET NAM, kindly contact us with information below for onsite warranty:
    Attn: Ms. Huyen – 0702074337
    Address: 205 Tran Phu District, Phuoc Ninh Ward, Hai Chau District, Da Nang City.

    Looking forward to hearing from you soon!

    Best regards,
    Huyen

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