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CERTIFIED DATA CENTRE FACILITIES OPERATIONS SPECIALIST

Introduction Global Accreditation & Recognition


Data centre facilities operations management have proven to be
the key differentiator between a data centre that is performing
well or badly. The old believe that a fully redundant data centre
facility will save the day is no longer true as many research
outcomes have revealed that the majority of downtime is caused
by the human factor. Policies, processes, procedures and work
instructions should be carefully developed, ideally following
Prerequisites
It is advisable for the participants to have some experience
relevant standards, to ensure an efficient and effective data
in data centre operations although it is not required. It is
centre operations which are also compliant to the required
highly recommended to attend the DCFC®/CDCP® course
regulations.
before attending the CDFOS® course.
The CDFOS® (Certified Data Centre Facilities Operations
Specialist) course is a three-day course which will enable Course Benefits
participants to fully understand the requirements of running the
day-to-day operations of a mission critical data centre. After completion of the course the participant will be able to:
Participants will gain all the required competences for running Implement and support requirements for Service Level
the daily operations, understand which processes should be in Management
place, and the critical elements of those processes and how to Practice safety aspects
execute them. The course is fully aligned with the DCOS® (Data Maintain the security of the physical data centre facility
Centre Operations Standard).
Coordinate and supervise data centre facilities and
equipment maintenance
Maintenance/Operations Training
CDFOS® is part of the Maintenance/Operations training track. Provide service management for data centre services
Operate the data centre making use of floor-, capacity
and equipment life cycle management
Monitor and report on data centre availability, capacity
Certified
Data Data Data and capability
Centre Centre Centre Manage and implement basic data centre projects
Facilities Facilities Environmental
Operations Operations Sustainability Manage and support the document life cycle
Specialist Manager Specialist
Improve the overall efficiency of the data centre
contributing to cost saving operations

Audience
The primary audience for this course is anyone who works in and
around IT, facilities or data centre operations and needs to
understand and improve the daily operations including
important processes such as lock-out/tag-out, the right process
for installing/de-installing equipment, safety procedures,
capacity management and much more.
Course Syllabus

Service Level Management Data Centre Operations


‐ Service Level Management ‐ Shift handover
‐ Needs analysis ‐ Walk around duties
‐ Capability assessment ‐ Service management
‐ Service portfolio and catalogue ‐ Release management
‐ Service Level Agreements ‐ Configuration management
‐ Reporting ‐ Floor management
‐ Complaint procedure ‐ Equipment life cycle management
‐ Customer satisfaction
‐ Service Improvement Process (SIP) Monitoring / Reporting / Control
‐ Monitoring requirements
Safety and Crisis Management ‐ Facilities monitoring matrix
‐ Most common type of accidents and why they ‐ Sensor / alarm point testing and calibration
often happen ‐ Notification matrix
‐ The roles and responsibilities of appointed ‐ Escalation requirements
safety staff ‐ Reporting
‐ The importance of the OH&S or WHS manual
‐ Calibration of measurement and test equipment Project Management
‐ Proper lock-out/tag-out procedures ‐ Project management
‐ Emergency response plan requirement for ‐ Project organization
various potential emergencies ‐ Project manager
‐ The importance of Permit To Work ‐ Initiation
‐ Planning
Physical Security ‐ Execution
‐ Standard Operating Procedures (SOP) for security ‐ Monitor and control
‐ Security risk assessment ‐ Closing
‐ Security zones ‐ Evaluation / lessons learnt
‐ Physical inspections / security patrols
‐ Delivery of goods / holding area Environmental Sustainability
‐ Entry control of individuals ‐ The importance of sustainability
‐ Badges and key management ‐ Environmental standards
‐ Security monitoring ‐ Power efficiency indicators
‐ Security incident reporting ‐ Energy saving best practises
‐ Water management
Facilities Maintenance ‐ Sustainable energy usage
‐ The importance of maintenance
‐ Maintenance definitions Governance and Compliance
‐ Maintenance operations procedures (MOP) ‐ The importance of document management
‐ Service reports ‐ The six sub-processes of document management
‐ Spare management ‐ Asset management
‐ Tools ‐ Requirements or asset recording
‐ Housekeeping
Delivery Structure and Methods EPI Data Centre Training Framework ©

The CDFOS® course is lectured by an EPI Certified The EPI Data Centre Training Framework© provides a
Instructor using a combination of lectures and structured course curriculum for individuals working in and
question-and-answer sessions to discuss participants’ around data centre facilities and data centre operational
specific needs and challenges experienced in their own management. It addresses the various disciplines required to
data centre environments. Participants are able to tap design and manage a high-availability, efficient data centre.
into the extensive experience of the trainer enabling EPI’s data centre course curriculum is not only the first in the
them to validate and improve their own environments world, it is also by far the largest in the industry. Many
thus adding tremendous business value. companies have specified these courses as prerequisites for
their staff working in and around the data centre and use
CDFOS® course is available in the following delivery methods: them as part of their career planning initiatives. Recognized
• ILT – Instructor Led Training globally, these certifications add value to both companies and
• VILT – Virtual ILT individuals.
• TOD – Training On Demand

Examination Maintenance / Operations Risk


The exam is a 90-minute closed book exam, with 60
multiple-choice questions. The candidate requires a Certified
minimum of 42 correct answers to pass the exam. Data
Centre
Data
Centre
Data
Centre
Data
Centre
Data
Centre
Facilities Facilities Environmental Risk Migration

Certification
Operations Operations Sustainability Professional Specialist
Specialist Manager Specialist

Candidates who successfully pass the exam will receive


the official ‘Certified Data Centre Facilities Operations
Specialist’ certificate. The certification is valid for three
years after which the student needs to re-certify. Design / Build Standards/Compliance

Global Accreditation & Recognition


The CDFOS® course is accredited by EXIN, which is a global, Certified Data Centre Expert
Network
Certified TIA-942 Lead Auditor

independent and not-for-profit accreditation and Cabling


Design
examination provider. EXIN's mission is to improve the Certified Data Centre Specialist
Professional

quality of the IT and data centre sectors, the proficiency of IT


and data centre professionals and the IT users, by means of
Certified Data Centre Professional
accreditation of course material as well as independent
examination and certification. or other approved courses*

Recommended Next Course


To further extend your skills, we recommend the CDESS®
(Certified Data Centre Environmental Sustainability Foundation
Specialist) and CDFOM® (Certified Data Centre Facilities
Operations Manager)
Data Centre Foundation Certificate

Course Schedule © Copyright by EPI (Enterprise Products Integration Pte Ltd) 2022. All rights reserved.
Our courses are available in over 60 countries across all
continents. For a comprehensive course schedule, visit
the EPI corporate website at www.epi-ap.com or contact
your local authorised reseller/partner.
The Company

EPI is a data centre specialist company of European origin operating world-wide in over 60 countries through direct operations
and a large partner network. EPI offers an extensive range of data centre services on auditing, certification and training. EPI’s
focus is on mission-critical, high-availability environments. Established in 1987, EPI has developed an international reputation
for delivering high quality technical expertise, with flexible and innovative services, techniques and methodologies.
All our services are aimed at helping our customers to:
• Increase Availability of their mission-critical infrastructure
• Improve Efficiency, Effectiveness and Manageability
• Minimise risk of business interruption

Our Clients share a common need to protect their valuable data, run their mission-critical infrastructure efficiently and to be
protected on a 24 x 7 basis. By protecting the interests of our customers, EPI is committed to an intensive program of comprehensive
services development backed by engineering and support excellence.

Quality Systems and Procedures have always been at the heart of every stage of our service delivery to ensure consistent and
high quality services. We are known for our thoroughness, flexibility and responsiveness. We focus on providing servicess that
fit each organization and each project with a drive to deliver quality on time, every time.

Let us put our expertise to work for you!

Data Centre Services


Audit & Certification Professional Training & Certifications Frameworks
• Data Centre Standards - Data Centre - IT&DCF© - IT & Data Centre Framework
- ANSI/TIA-942 - EN 50600 DCFC®, CDCP®, CDCS®, CDCE®, CNCDP® - DCCF® - Data Centre Competence Framework
- DCOS® - ISO/IEC TS 22237 CDFOS®, CDFOM®, CDESS®, CDRP®, CDMS®, - DCTF© - Data Centre Training Framework
CTDC®, CTIA®, CTLA® - ITTF - IT Training Framework
• Other International Standards
- ISO 9001 - ISO/IEC 27701 - IT Standard
- ISO 14001 - ISO 37001 CITO®, CITM®, CITD® - DCOS® - Data Centre Operations Standard
- ISO 14644 - ISO 45001
- ISO/IEC 20000-1 - ISO 46001 Non-Certification Training
- ISO 22301 - ISO 50001 - Digital Transformation
- ISO/IEC 27001 - PCI DSS
• Singapore Standards
- SS 507 - DTPM
- SS 564 - CBPR
- SS 584 - PRP

R22-01 Authorised Reseller/Partner:

Global Headquarters:

Enterprise Products Integration Pte Ltd


37th Floor, Singapore Land Tower, 50 Raffles Place, Singapore 048623.

Tel: + (65) 6733-5900 E-mail: sales@epi-ap.com Website: www.epi-ap.com


Local offices in : China, India, Italy, Japan, LATAM, Malaysia, Middle East, Pakistan, Singapore, The Netherlands, USA

www.epi-ap.com linkedin.com/company/epi-ap @epi_cdcp facebook.com/Epipteltd instagram.com/epi_pteltd


www.youtube.com/c/EPIDataCentreServices
Copyright © 1999-2022 EPI reserves the right to change any or all of the specifications and services indicated or implied without prior notice. Product names in this brochure are the property of EPI. No duplication or
extraction, in whole or in part, is allowed without express written permission from Enterprise Products Integration Pte. Ltd. EPI, its trademarks for logo, services and products are registered trademarks.

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