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Microsoft case study : Human Resource Management

Acronyms:
HRM - Human Resource Management
MSGTSC - Microsoft Global Technical Support Centre
MHRM - Microsoft Human Resource Management
HR - Human Resource

Human resource is all about passionately leading the organization in creating and building a
culture of excellence through development, engaging and supporting the workforce in the
efficient, effective and progressive delivery of service toward organization objective.
Human resource department is committed to creating HR practices that embrace mindful
leadership, focus on customer expectation.
HR Main objectives:
O To lead the organization by building and development an engage workforce capable of
achieve organization goals.
O To form and implement policy for achieve organization objectives in an effective and
efficient ways.
O Provide motivation of employee
O To create facilities and opportunities for individual or group development so as to match
it with the growth of the company.
O To attain an effective utilization of human resources in the achievement of organizational
goals and objectives.
O To identify and satisfy individual and group needs by providing adequate and equitable
wages, incentives, employee benefits and social security and measures for challenging
work, prestige, recognition, security, status.
O To provide training and development programs.

Human resource department develops a comprehensive, accurate and flexible human resource
information system which drives and supports transactional HR objectives and provides
important and valuable management information for strategic decision-making purposes.

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n short, Human resource management provides efficient, accurate and timely transactional
services associated with all aspects of the employment including processes for:
Advertising, recruitment; contracts; induction; pay and benefits; grading; promotions; training
and development; sickness absence management; maternity, paternity and adoption leave;
pensions and retirement; external statutory reporting obligations.
Every organizations need to be constantly evaluating their internal and external environment for
challenges and opportunities to remain competitive and to sustain growth in this competitive era.
Political, economic, social, and even psychological changes within our societies create
significant impact on organizations.
Many factors are driving changes in organizations today including the use of technology,
globalization, changes in workforce demographics, eliminating the bureaucracies in
organizational structures, and balancing work-family issues. Human resource management
understands the potential of an organization's resources and optimizing the output of such
resources given the changes provides the impetus for HR being the key source of creating the
competitive advantage for the organization.
Let's we focus on Microsoft objective
Microsoft objectives :
1) establish and preserve management accountability to Microsoft's owners by
appropriately distributing right and responsibility among Microsoft board
members,manager,shareholder.
2) Provide a structure though which management and the board set objectives and
monitor performance
3) strengthen and safe guard our culture of business integrity and responsible business
practices
4) encourage the efficient use of resources
"HR is process by which the guiding member of an organization envision its future and
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development the necessary procedures and operation to achieve that future-Nolan,
godstein
Regarding product objectives of Microsoft's:
1) High availability.
Provide Web site content that is always available to users.

2) Efficiency. Deliver Web content to users quickly, regardless of the number of concurrent
sessions.
3) Scalability.
Allow system administrators to add additional servers as necessary in a way that is transparent
to users.
Ease of maintenance.
Allow system administrators to maintain the Web site easily through a process that is
transparent to users
Human Resource management of Microsoft focus on following area :
1) Organization structure size
2) Employee's behavior & performance
3) Development
4) Recruiting in way of cost effectively
5) Manage and control the behavior of employee to give satisfaction
HR function like selection, recruiting, development ,retention, have direct influence on
organization with help of human resource organization
implement right strategy on right time and right place & works according to need of organization
HR function divided into two main part:
1) Technical function
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2) Strategic function
technical function means recruiting,selection,compensation,training,development,benefit
strategic function means motivating, deliver all above technical function to implement the
organization strategy.
With help of HR functions organization able to create best place to work, new trends to achieve
goal in dynamic business environment.
Let we can have look how it make possible
1) Microsoft HR reminds organization's objectives to employee, help to maintaining in focus
what we want to achieve.
2) Microsoft HR explains employee that how important part as an achieve organization
goal
3) Ensuring & stretching their job goal to improve performance consistently
employee learns new skill. New style & encourage to finish their job goal, it help to get
better performance for organization & employee.
4) Sharing new goals and future action plans to employee
it helps for give new energy & enthusiastic concept something new for their mind for
achievements.
5) Expectation from employee
Microsoft HR explains what expectation has organization from employee as individually
and as part of team or development
6) Performance criteria:
Microsoft HR set up performance criteria to know capacity of employee work & efficient
way within organization culture
whenever this performance balance go down, HR review that with employee, how they
can make it better.
7) Motivation:
Microsoft HR set up motivation system for employee via awards, rewards, bonus,
compentation, promation it very useful for employee to remain in organization & they can
see better future, it helpful of organization to maintain their talent & skillful employee &
encourage them for better performance all time.
8) Communication to commitment
Microsoft HR average meeting with employee regarding share their knowledge
,experience & motivate them ,improve co-ordination.
Giving opportunity to set up their goal & objective -they know their work better way than
others
to know their strength & weakness avoid too bad performance.
HR activities doesn't mean of just fill job vacancies but to train employee for challenging
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jobs and develop their skill for new or current jobs up their level, if organization face any
problem.
They can able to take responsibility instead of hire staff. To train employee give better
efficiency of working, new hiring may time consuming, current employee know
organization environment & able to establishment co ordination and better
communication with their colleague to be merge and sustain atmosphere.
Training helps them to improve performance & to get more benefits from their skills and
capabilities and development of skill make the organization able to fill up their higher
position from current employee with also help reduce cost of advertisement & hiring new
employee which obviously direct effect on cost & profit of organization.

Organization has many liabilities & cost to maintain their day to day operation, some
cost are fixed, like government tax , liabilities , production cost however some cost can
be reduce especially purchase resource ,process cost, utilities. This cost can be
controlled
and use money to betterment of organization.
Following Cost can be controlled :
1) cost of hiring of new employee
2) cost of advertisement
it can be invest into long term development of employee development & training.
" it's been rather easy for us to decide where we want to go, the hard part is to get the
organization to act on the priorities
-floyd and woolridge'92
HRM influence in better decision on implement strategy to meet competing demand
which enables organization for better action plans to produce
its required product and maximum benefit of employee's skill per expectation of their
jobs and organization objectives.
t's more useful in dynamic competitive market for sustain grow & achieve more market
share with help of innovative product.
n my point of view
Microsoft Human resource drive it's employee to achieve organization objectives via plan
,to build them ,with their capability ,internal consultant, relationship, to motivate them &
retain them in best position for create best place to work.



RoIe of Human Resource:
According to Gratton (2000), the role of human resource management and human resource
professionals is:
O To play an active part in the process;
O To encourage participation of all team members in the brainstorming and visioning sessions;
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O To bring the skills of systemic thinking to mapping the relationships, and to have the breadth of
business experience lead the analysis of the map;
O To act as an advocate for employees to ensure that their voice and concerns are heard;
O To ensure that the plans for behavioural change are given sufficient time and resources to take
place

Other roles include:
O equal participator in the corporate strategy process;
O performance consultant;
O advisor to top management;
O change agent;
O facilitator of stakeholder management;
O councillor to staff;
O system and process designer;
Human resource is a most important wing of any organization
two main role :
1) Strategic role
2) Technical role

HR Strategic role :
HR practices can facilitate the strategic goals of a firm and begin to understand how
organization can understand the resources found in their human element and use that
understanding to influence or even drive their decision about organization strategic
direction.
Strategic role form an agenda & give priorities toward achieve competitive advantages. t covers
following points.
O Policy to partnership
O Short term strategic goal to long term achievement
O Administrative to consultative
O Functionally oriented to business oriented.

Technical Role:
Techhonical role covers following point:
1) Recruitment and selection
2) Training & Development
3) compensation & benefits
4) Motivation
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Technical role more important than strategy role of HR

Recruitment and seIection.
Microsoft recruits right people for right job. They recruits fresh talent graduate from T academic
campus & experience T professionals, also they select prestige college like ndian institute of
management & ndian institute of Technology
Microsoft conduct written test, several round of interviews, to find how sound knowledge
regarding to computer science because they want to brighter employee.
Microsoft wants sustain their growth and maintain innovative platform.
They require best of best bright employee for future creative product.
t is very important part for organization to avoid wasting time & money. Also to bright employee
don't need to more training regarding job, employee learns and adapt job demand themselves &
give better efficient performance for Microsoft.

2) Training and DeveIopment:
Microsoft provides LEAP Leap Engineer Acceleration program to their employees.
Microsoft train their T professional & improve their skill according job requirement. Also they
implement a monitoring system to easy access to getting guidance & open discussion and
interactive learning process.
These program boosts of employee personal belong to Microsoft, employee finds grow within
organization, they can see opportunity for job rotation for gain more knowledge within
technology domains.
Microsoft identified young professional with leadership role in easy stage of career, give them
opportunity to develop best way.
Microsoft success to retain their employee to providing new opportunities within Microsoft.
3) Compensation & benefit
Microsoft provide high standard of compensation and benefit of their employee.
Employee benefit were standardized across globe
they benefit system has been review twice a year on basis on technical skill and experience.
Medical benefit provided to all employee to aim of keeping employee healthy & motivate to
reach expected level of productivity.
Tuition assistant program: gain more knowledge during working.
Counseling: support service for all employee & family member.
New location provides easy access facility to easy way of relocate
Microsoft offers stock option base on performance
crche reimbursements for women employee and mother's room facility on the campus.
Performance Management:
Microsoft sets transparent system for employee, to gain next level, it helps to improve
operational efficiency day by day.
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Microsoft motivates employee, to give them award in presence of large audience
Women contribution:
Microsoft HR encourages women power in T industry, gives equal right in same platform where
man dominating society
also provides suitable work life balance.
Microsoft has many business units in ndia
each contribute differently

4) HR able to get best productivity from all employee and maintain grow and best position in
dynamic market.
Even working mother magazine gives "100 best companies for working women
HR strategy to give nice environment for work
in 2007 Microsoft ndia launch a program call
"bring your child to work it's family- friendly policy. This type of program introduction is
opportunity to introduce them to the excitement of technology and the innovative work that
Microsoft is doing.
With helps of HR role of Microsoft within Microsoft ndia, today Microsoft stand a
"Best employee survey 2008 by Dataquest said that overall employee satisfaction at Microsoft.
Recommendation for Microsoft:

Microsoft deals very delicate market which requires all time innovative product. To maintain
sustain growth in T industry, Microsoft needs bright employee. HR would be recruits a brightest
candidate from various best T academic around ndia instead of T
Microsoft would recruits right candidate helps Microsoft to achieve right goal
Microsoft would set up their own institute which helpful more than train employee outside. t
would more helpful for their product line. t helps to develop skillful candidate according their job.
Microsoft ndia has seven business units, every units need different kind of skill, To train
employee according to job with development of employee helps to achieve Microsoft objectives
because sale and marketing can't perform technical support & solving technical problem , sale &
marketing employee needs sale update training, it would helps to get work done by employee
for achieve Microsoft goals.
T industry has been long hours work culture; Microsoft would improve their work life balance
policy. t would be help sustain peak performance on the job and Microsoft would become
more creative than today.
Microsoft HR has provided their employee flexibility in work. f Microsoft renews that policy, it
can become more productive. it should well implement flexible arrangement, it would help for
saving cost and improve efficiency with good productivity in T sector.
Microsoft's compensation & benefit system should be review. t would provide more benefits
option to employee's family. t can create more personal belonging to Microsoft. t might to be
helpful Microsoft to come up with creative product line.
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Microsoft would set up Finance assistance option to their employee for long term. t would
helpful to retain best talent and increase attachment toward Microsoft.
Microsoft would provide long study leave for higher performance employee in international
prestigious business or T sector like MBA or R & D from Harvard University or Statford
University. t may helpful to retention of brightest performers within Microsoft; t may helpful to
find out potential leader or innovative scientist for future.





References
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hLLp//org8220renneralllanLwlklspacesneL/flle/vlew/8haLnagarpdf
ArLlcle CraLLon2000/8ole of P8
hLLp//wwwmomgovsg/uocumenLs/employmenLpracLlces/Workllfe
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