CENTRAL LUZON CHD 2024 1st Edition Citizens Charter

CENTRAL LUZON CENTER FOR
HEALTH DEVELOPMENT
CITIZEN’S
CHARTER
2024 1st Edition
1
I. Brief information about the agency
The Board of Health, now known as the Department of Health, was formerly
established on September 29, 1898 under General Order No. 15. This Board has
since undergone several major transitions and reorganizations including the
implementation of regionalization in 1959.
The Regional Health Office No. 3 (RHO3) used to be under the Regional Health Office
No. 4 circa 1967. On September 1, 1974, Region 3 was weaned away from its mother
region and the Regional Health Office No. 3 was established at City of San Fernando,
Pampanga, which serves as the regional capital for Central Luzon.
The organization took effect with a handful of personnel who were mostly handpicked
from the original Region 3 personnel complement; however, the work force gradually
increased with the appointment of new technical and administrative staff.
The RO3 gradually expanded its activities and found strategies to respond to the
complex problems that the office faced. Constant planning and workshops enhanced
the readiness to cope with expectations set for the provision of an effective delivery of
health care to the people of Central Luzon.
As per 1987 constitution, RO3 strives to continually fulfill its mandate of making
essential health services available to all people at affordable cost and with priority to
the needs of the marginalized sector (sick, women, children, elderly, and persons with
disability). There is also emphasis on ensuring health assistance for the
underprivileged families thru Medicare which later evolved to health care financing
thru partnership with Philippine Health Insurance Corporation (PHIC), and other
agencies of similar nature.
With the implementation of the Local Government Code of 1991 (RA 7160), the
mandate of the Department of Health and its regional offices changed from program
implementation to planning, policy formulation, regulatory services and the provision
of technical assistance to LGUs, which was tasked with the implementation of
programs and focuses on the effective and efficient delivery of services. In instances,
where there is declaration of disasters and upon valid and acceptable request of Local
Chief Executives (LCEs), RO3 may assume responsibility of direct delivery of health
services.
In compliance with the issued Department Circular from the Office of the Secretary,
Department of Health – Central Office dated September 19, 2018 on the revision of
the nomenclature Of Regional Office to Centers for Health Development (CHD)
through Special Resolution No. 1, the DOH – Regional Office III was reverted to
Central Luzon Center for Health Development.
The Department of Health – Central Luzon Center for Health Development (CLCHD),
as this organization is now called, is currently headed by Regional Director Corazon I.
Flores. Under her leadership, the organization intends to support and pursue the
Republic Act 11223 otherwise known as the Universal Health Care (UHC) Act which
guarantees equitable access to quality and affordable health care goods, promotive,
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preventive, curative, rehabilitative and palliative health services, and protects against
financial risk. Being that CLCHD stands for this Law, the organization will be providing
necessary financial and nonfinancial assistance to the local governments in the
integration of local health systems into an integrated province-wide and city-wide
health systems in order to strengthen health systems management and service
delivery. Every province-wide and city-wide health system, at a minimum, shall
comprise the following components: primary care provider network, epidemiologic
surveillance system, health promotion programs, public health emergencies and
disasters, and public health unit in every hospital.
II. Mandate
Based on the Philippine Constitution of 1987, the Regional Office 3, as the

implementing arm of the Department of Health in Central Luzon, was mandated to
make essential health goods and services available to all at affordable cost. With the
implementation of the Local Government Code of 1991 (RA 7160), the mandate of the
DOH as well as that of its regional offices was limited to policy formulation, regulation,
research and provision of technical assistance. The task of service delivery was
transferred to the different local government units. Despite the changes in the health
sector as a result of devolution, The Regional Health Office, now known as the Center
for Health Development, continues to ensure that quality health care is accessible in
the Region.
By virtue of Executive Order No. 102 issued by the Office of the President in May 24,
1999, the Department of Health (DOH) – Central Luzon Center for Health
Development (CLCHD) has been mandated to oversee the implementation of policies
and programs at the regional level and the retained health facilities in the region. It is
responsible in handling the enforcement of health regulatory policies and in directly
relating to Local Government Units (LGUs), Non-Government Organizations (NGOs),
People’s Organizations (PO’s), and the private sector in the development of local
health systems, extension of technical, and other mechanisms of assistance in the
field of health.
III. Vision
A dependable leader in health.
IV. Mission
Guarantee access to quality health care in Central Luzon that is responsive,
equitable and resilient.
V. Core Values
● Compassion: Manifests sensitivity to the needs and feelings of
Others.
● Integrity: Exhibits honesty, accountability and consistency in
performing our duties.
● Teamwork: Works in harmony.
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● Excellence: Strives for the best, demonstrates a high degree of
ethical standards, shows high regard for the
individual’s self-worth, and dedicated to our work
and our mission to serve.
VI. Service Pledge

We, the officials and employees of the Department of Health pledge and
commit to deliver quality public services as promised in this charter.
Specifically, we will:
● Serve with integrity.
● Be prompt and timely.
● Display procedures, fees and charges.
● Provide adequate and accurate information.
● Be consistent in applying rules.
● Provide feedback mechanism.
● Be polite and courteous.
● Demonstrate sensitivity and appropriate behavior and
professionalism.
● Wear proper uniform and identification.
● Be available during office hours.
● Respond to complaints.
● Provide a comfortable waiting area.
● Treat everyone equally.
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VII. List of Services
External Services
CLCHD Service/s
01. Response to Training and Resource Speaker Requests and Queries 10
02. Response to Human Resource Augmentation and Funding Support 12

Requests and Queries
03. Response to Logistics Support Request (other than routinely 14

augmented)
04. Handling of Concerns (Simple) 16
05. Handling of Concerns (Complex) 18
06. Handling of Concerns (Highly Technical) 20
Communications Management Service/s
07. Media Relations Request 23
DRRMH Service/s
08. Regional Patient Navigation and Referral Center 25
Research Development Service/s
09. Application for Research Funding 27
Environment and Occupational Health Service/s
10. Issuance of Environmental Sanitation Clearance (ESC) for Septage 29

Handling, Collection, Transport, Treatment, and Disposal
11. Issuance of Operating Permit for Refuse/Solid Waste Collection, 35

Transport, Storage, Treatment, and Disposal (including Hazardous
and Healthcare Wastes) Facilities
12. Issuance of Initial Permit for the Development and Operation of 41

Drinking Water Supply System
5
13. Issuance of Operational Permit for the Development and Operation 45
of Drinking Water Supply System
14. Issuance of Initial Permit for the Establishment of Burial Ground, 48

Columbarium, and Crematorium
15. Issuance of Operational Permit for the Establishment of Burial 54

Ground, Columbarium, and Crematorium
16. Issuance of Initial Permit for the Establishment of 57

Funeral/Embalming Establishment
17. Issuance of Operational Permit for the Establishment of 60

Funeral/Embalming Establishment
Legal Service/s
18. Rendition of Legal Opinion or Answer to Queries 63
Medical Assistance Service/s
19. Provision of Medical Assistance 64
Mental Health Service/s
20. Mental Health and Psychosocial Support Hotline 66
Human Resource Management Service/s
21. Issuance of Personnel Related Documents (External) 68
22. Recruitment, Selection, and Placement 70
23. Recruitment and Selection of Contract of Service 77
Procurement and Logistics Management Service/s
24. Procurement through Public Bidding 80
25. Release of Approved Requested Logistics (other than routinely 84

augmented logistics)
Public Health Program Certification Service/s
6
26. Initial and Renewal Certification of Animal Bite Treatment 86
Centers/Animal Bite Clinics (ABTC/ABC), Free-Standing Family
Planning Clinics (FSFPC), HIV Treatment Facilities (HTF), Health
Facilities Providing TB Services, Health Facilities Compliant with
Mother and Baby-Friendly Health Facility Initiative (MBFHFI)
Regulation, Licensing and Enforcement Service/s
27. Issuance of Permit to Construct 93
28. Issuance of Initial License to Operate/Certificate of Accreditation/ 97

Authority to Operate/Certificate of Registration of a Regulated Health
Facility
29. Renewal of License to Operate/Certificate of Accreditation/ Authority 109

to Operate/Certificate of Registration of a Regulated Health Facility
30. Remote Collection Permit for Clinical Laboratories 119
31. Renewal of Registration of Licensed Embalmers and Licensed 122

Massage Therapists
32. Validation of Drug Test Kits 126
Internal Services
Accounting Service/s
01. Travelling Expenses Claims 129
Cashier Service/s
02. Payment of Petty Cash 134
Communications Management Service/s
03. Video and Event Coverage Request 136
04. Creative and Brand Identity Development Request 137
05. Branding Clearance and Distribution Request 139
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06. News Print / Article / Message Request 141
General Service/s
07. Provision of Transport 142
08. Provision of Facility Requests for Conference and Dormitory Use, 144
Including Minor Repairs for Buildings, Equipment, and Vehicles
Human Resource Development Service/s
09. Application for Local Scholarship Program 146
10. Issuance of Clearance to conduct LDI 149
Human Resource Management Service/s
11. Issuance of Personnel Related Documents (Internal) 151
12. Payment of Salaries 153
Information and Communication Technology Service/s
13. ICT Support Services 156
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CENTRAL LUZON CENTER FOR HEALTH
DEVELOPMENT
EXTERNAL SERVICES
9
01. Response to Training and Resource Speaker Requests and
Queries
Response to requests and queries from internal and external clients on technical
outputs (documentations) and capability building (request for speaker and
training).
This service may be availed from Monday to Friday, 8:00AM to 5:00PM, excluding
holidays and work suspension.
Office or Local Health Support Division, RD/ARD, Regulation Licensing and

Division: Enforcement Division, Management Support Division, Provincial
DOH Office
Classification: Complex
Type of G2C – Government to Citizen

Transaction: G2B – Government to Business
G2G – Government to Government
Who may LGUs, DOH hospitals, government or private health facilities,

avail: government agencies, development partners, CLCHD, and other
stakeholders
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
External Client:
Letter request addressed to the Requesting party
Regional Director (1 original or e-
copy)
Internal Client:
Division Chief (1 original or e-copy)
CLIENT AGENCY FEES TO PROCESSIN PERSON

STEPS ACTIONS BE PAID G TIME RESPONSIBLE
1. External 1.1 Receive None 30 minutes Admin Aide VI

Client: Submit request / query Central
request / query Receiving/
to Central 1.1.a For request/ PACD/PDOHO
Receiving/ query submitted to
PACD/ PDOH PDOH and
office or via process owners
email at (needing higher
rd@centralluzo level of approval
n.doh.gov.ph and actions), the
AO/Admin staff
Internal Client: shall send the
Submit request same to
/ query to rd@centralluzon.d
Division Chief’s oh.gov.ph
Office or via
10
official division 1.1.b For request/
email query submitted to
PDOH that can be
addressed at the
PDOH level,
proceed to 1.4
1.2 Generate None 15 minutes Admin Aide VI

DTRAK and Central
provide Receiving/PACD
acknowledgement /PDOHO
receipt with
DTRAK number
1.2 Review and None 2 days Regional

endorse to Director/OIC
concerned Division RD’s Office
Chief Office
1.3 Evaluate None 1 day Division Head

request/query and Concern
endorse to
concerned Cluster
1.4 Evaluate None 3 days Program

request/query as Coordinator/
to need and Process Owner/
availability and DMO IV
prepare response
1.5 Review and None 7 hours Cluster Head/

finalize response DMO V
2. Acknowledge 2.1 Issue response None 15 minutes Program

response via email Coordinator/
Process Owner/
DMO
IV/Administrative
Staff
TOTAL None 7 days
11
02. Response to Human Resource Augmentation and Funding
Support Requests and Queries
Response to requests and queries from internal and external clients on human
resource augmentation and resource speaker.
Office or Local Health Support Division, RD/ARD, Regulation Licensing and

Division: Enforcement Division, Management Support Division, Provincial
DOH Office

Who may LGUs, DOH hospitals, government or private health facilities,

avail: government agencies, development partners, CLCHD, and other
stakeholders
External Client:
copy)
Internal Client:
Division Chief (1 original or e-copy)
CLIENT AGENCY FEES TO PROCESSIN PERSON

STEPS ACTIONS BE PAID G TIME RESPONSIBLE
1. External 1.1 Receive None 10 minutes Admin Aide VI

Client: Submit request / query Central
request / query Receiving/
to Central 1.1.a For request/ PACD/PDOHO
Receiving/ query submitted to
PACD/ PDOH PDOH and
office or via process owners
email at (needing higher
rd@centralluzo level of approval
n.doh.gov.ph and actions), the
AO/Admin staff
Internal Client: shall send the
Submit request same to
/ query to rd@centralluzon.d
Division Chief’s oh.gov.ph
Office or via
12
official division 1.1.b For request/
email query submitted to
PDOH that can be
addressed at the
PDOH level,
proceed to 1.4

DTRAK and Central
provide Receiving/PACD
acknowledgement /PDOHO
receipt with
DTRAK number
1.2 Review and None 1 day Regional

endorse to Director/OIC
concerned Division RD’s Office
Chief Office
1.3 Evaluate None 3 hours, 40 Division Head

request/query and minutes Concern
endorse to
concerned Cluster
1.4 Evaluate None 3 days Program

request/query as Coordinator/
to need and Process Owner/
availability and DMO IV
prepare response
1.5 Review and None 4 hours Cluster

finalize response Head/Division
Chief/ DMO V
1.6 Sign final None 1 day Regional

response Director/OIC
DMO V
RD’s Office/
PDOHO
2. Receive 2.1 Issue response None 1 day Administrative

response letter via email or courier Aide VI
(For responses Records Section;
received by Administrative
Records Section, Officer,
these must be PDOHO
forwarded to
concerned office)
TOTAL None 7 days
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03. Response to Logistics Support Request (additional
augmentation and other than routinely augmented)
Response to requests for the provision of logistics (additional augmentation and
other than routinely augmented).
Office or Local Health Support Division, RD/ARD

Division:

Who may All

avail:
1. Letter request addressed to Requesting party

copy)
2. Any Government Issued or

Company Identification Card (1
photocopy or e-copy)
Post Office, DFA, PSA, SSS/GSIS/Pag-ibig,
Postal ID, Passport, National ID, Senior Citizen’s Office, COMELEC, LTO,
UMID, Senior Citizen’s ID, Voter’s ID PRC, NBI, PhilHealth, BIR, Private Company,
Driver’s License, Professional School/University
License, NBI Clearance, PhilHealth
ID, TIN ID, Company ID, School ID
CLIENT AGENCY FEES TO PROCESSING PERSON

STEPS ACTIONS BE PAID TIME RESPONSIBLE
1. Submit 1.1 Receive None 10 minutes Admin Aide VI

request to request Central
Central Receiving/
Receiving/ 1.1.a For request PACD/PDOHO
PACD/ PDOH submitted to
office or via PDOH and
email at process owners
rd@centralluzo (needing higher
n.doh.gov.ph level of approval
and actions), the
Internal Client: AO/Admin staff
Submit request shall send the
with DTRAK to same to
14
concerned rd@centralluzon.d
Cluster or via oh.gov.ph
official cluster 1.1.b For request
email submitted to
PDOH that can be
addressed at the
PDOH level,
proceed to 1.4.2

DTRAK and Central
provide Receiving/PAC
acknowledgement D/PDOH
receipt with
DTRAK number
1.2 Review and None 7 hours, 40 Regional

endorse to minutes Director/OIC
concerned RD’s Office
Division Chief
Office
1.3 Evaluate None 4 hours Division Head

request and Concern
endorse to
concerned Cluster
1.4.1 Evaluate None 3 days Program

request as to need Coordinator/
and availability Process Owner/
and prepare
response DMO IV
PDOHO
1.4.2 If logistics
are readily
available and the
clients are still
within the office
premises, no need
to prepare
response, instead,
photocopy request
and indicate
approved quantity,
unit, and
particulars of
logistics for
release and
endorse to Supply
(end)
1.5 Review and None 4 hours Cluster Head/

finalize response Division Chief/
DMO V
15
1.6 Sign final None 1 day Regional
response Director/OIC
DMO V
RD’s Office/
PDOHO
2. Receive 2.1 Issue None 1 day Administrative

response letter response via email Aide VI
or courier (For Records
responses Section;
received by Administrative
Records Section, Officer
these must be PDOHO
forwarded to
concerned office
and Supply)
TOTAL None 7 days
04. Handling of Concerns (Simple)
To act on and/or resolve concerns received. A concern is defined as all

communications from internal and external clients received by the CHD such as
complaint, concerns, queries, suggestions or recommendations, request for
assistance, and request from internal and external clients. This covers concerns
directly filed at the CHD.
Simple concern refers to concerns which only require ministerial actions on the part
of the public officer or employee or that present only inconsequential issues for the
resolution by an officer or employee of said government.
Office or Sub-Committee on Anti-Red Tape (Sub-CART)

Division:
Classification: Simple

Who may avail: All
Written concern (1 original or e-copy) Complainant / Client
16
FEES
AGENCY PROCESSIN PERSON
CLIENT STEPS TO BE
ACTIONS G TIME RESPONSIBLE
PAID
1. Walk-in or Off- 1.1 Receive, None 1 hour Administrative

Site clients or acknowledge, Assistant /
Concerned log, review, and Regional
Communication endorse Director/ARD/
Channels: Submit concern to Sub- OIC
written concern to CART RD’s Office
the Office of the
Regional Director
or send email at 1.2 Review and None 3 hours Sub-CART
rd@centralluzon.d endorse to
oh.gov.ph and concerned unit
arta@centralluzon.
doh.gov.ph Notify the client
if the concern is
not within the
jurisdiction of
the CHD
Note: See
classification
guide below
1.3 Prepare, None 2 days Referred

review and Division /
issue letter of Cluster /
response / initial Section / Sub-
action taken / CART
resolution

sign the letter of minutes Director/ARD/
response / initial OIC
action taken / RD’s Office
resolution
2. Receive and 2.1 Send a None 30 minutes Records staff

acknowledge copy of the Records
approved letter letter of Section
of response / response /
initial action initial action
taken / resolution taken /
resolution via
email and/or
mail
TOTAL None 3 days
17
Classification Guide:
Classification Action
Internal Concern endorse to concerned division head
External Concern (DOH Unit) endorse to the concerned DOH Unit
External Concern (within CLCHD endorse to concerned office (action and/or

jurisdiction) resolution shall be directly communicated to
the complainant / communication channel and
copy furnish the CLCHD Sub-CART)
External Concern (not within revert and provide justification for approval of
CLCHD jurisdiction) the CART Secretariat
Internal Administrative Complaint endorse to Legal
Internal Process Complaint endorse to concerned division head
Consumer Complaint endorse to Legal
External Complaint (DOH Unit) endorse to the concerned DOH Unit
External Health Facility Complaint endorse to RLED
External Complaint (within CLCHD endorse to the concerned office (action

jurisdiction) and/or resolution shall be directly
communicated to the complainant /
communication channel and copy furnish the
CLCHD Sub-CART)
External Complaint (not within revert and provide justification for approval of
05. Handling of Concerns (Complex)

Complex concern refers to concerns which necessitate evaluation in the resolution

of complicated issues by an officer or employee of said government.

Division:
18

Who may avail: All
FEES
CLIENT STEPS TO BE
PAID

the Office of the
Regional Director 1.2 Review and None 3 hours Sub-CART
or send email at endorse to
rd@centralluzon.d concerned unit
oh.gov.ph and
arta@centralluzon. Notify the client
doh.gov.ph if the concern is
not within the
jurisdiction of
the CHD
Note: See
classification
guide below

action taken / CART
resolution

resolution

initial action
19
initial action taken /
taken / resolution resolution via
email and/or
mail
TOTAL None 7 days


CLCHD Sub-CART)
06 Handling of Concerns (Highly Technical)

20
Highly Technical concern refers to concerns which require the use of technical
knowledge, investigation, specialized skills, and/or training in the processing and/or
evaluation thereof.

Division:
Classification: Highly Technical

Who may avail: All
FEES
CLIENT STEPS TO BE
PAID

the Office of the
Regional Director
or send email at 1.2 Review and None 3 hours Sub-CART
rd@centralluzon.d endorse to
oh.gov.ph and concerned unit
arta@centralluzon.
doh.gov.ph Notify the client
if the concern is
not within the
jurisdiction of
the CHD
Note: See
classification
guide below

action taken / CART
resolution
21
resolution

initial action initial action
taken / resolution taken /
resolution via
email and/or
mail
TOTAL None 20 days


CLCHD Sub-CART)
22
07. Media Relations Request
The Media Relations Request covers the requirements for media-related

information such as interview, RD’s or ARD’s or Spokesperson message, and
reports of news and articles.
Office or Communications Management Unit (CMU)

Division:
Type of G2B – Government to Business

Transaction: G2C – Government to Citizen
Who may avail: Media Partners including Digital Media Persons
Media Request Form (1 original or 1 CLCHD CMU Office or

e-copy) http://tiny.cc/clchdcmumrf
Any Government Issued or

Company Identification Card (1
photocopy or e-copy)
Postal ID Post Office
Passport DFA
National ID PSA
UMID SSS/GSIS/Pag-ibig
Senior Citizen’s ID Senior Citizen’s Office
Voter’s ID COMELEC
Driver’s License LTO
Professional License PRC
NBI Clearance NBI
PhilHealth ID PhilHealth
TIN ID BIR
Company ID Private Company
School ID School/University
AGENCY FEES TO PROCESSING PERSON

CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
1. Submit 1.1 Receive and None 30 minutes Health Program

accomplished acknowledge Officer II/
Form accomplished Creative Arts
form via email Specialist
IN-PERSON: CMU
CMU Office;
1.2 Check None 1 hour Health Program
ONLINE: email completeness of Officer
at request form and II/Creative Arts
attachment Specialist/
Health
23
cmu@centralluz If incomplete Education and
on.doh.gov.ph return to client Promotion
Officer II/Senior
Note: Health Program
Incomplete form Officer
will be returned CMU
back to
requesting party 1.3 Coordinate None 2 days, 6 Health Program
for completion of with concerned hours, 15 Officer
entries unit/cluster/ minutes II/Creative Arts
section, and Specialist/
provide Health
recommendation Education and
Promotion
Officer II/Senior
Health Program
Officer
CMU
2. Receive and 1.4 Issue None 15 minutes Health Program

acknowledge response via e- Officer II/Health
response mail address Education and
Promotion
Officer II/Senior
Health Program
Officer
CMU
TOTAL None 3 days
24
08. Regional Patient Navigation and Referral Center
The Regional Patient Navigation and Referral Center (RPNRC) handles all calls
from individuals, LGUs, health facilities, and other Operations Centers related to
the referral and or transfer of patients to the appropriate health facility.
Office or Disaster Risk Reduction & Management in Health Cluster

Division: (DRRMHC)

Transaction: G2B – Government to Business entity
Who may avail: All
Name and contact number of caller Client or End-user

requesting for referral/transfer
Text Report Template (Patient RPNRC

Referral Form)

CLIENT STEPS
1. Call or text 1.1 Answer the None 15 minutes RPNRC on duty

Regional Patient call and gathers
Navigation and pertinent
Referral Center information and
translates it to
Patient Referral
Form
1.2 Look for None 1 hour and 40 RPNRC on duty

available facility minutes
or local PNRC
and refer the
patient to
appropriate
facility or local
PNRC to facilitate
referral within the
province or look
for available
hospital in other
provinces.
25
If available: The
RPNRC staff will
feedback to the
client regarding
the availability of
hospital/facility.
Proceed to 1.3
If no available
facility, inform the
client through
call/text.
1.3 Coordinate None 10 minutes RPNRC on duty

with the receiving
facility for
referral.
1.4 Link the None 10 minutes RPNRC on duty

referring
facility/client to
the receiving
facility for proper
endorsement of
patient
2 hours, 15
TOTAL None
minutes
26
09. Application for Research Funding
Refers to a research proposal originating from a Department of Health (DOH)

Hospital or non-DOH unit that was developed neither as a response to a call for
proposal by the DOH- Center for Health Development (CHD) nor as a result of any
other form of solicitation from any of the DOH-CHD units, but has been submitted
for possible funding. The proposal submitted shall be aligned with the
organizational thrusts and research agenda and have the final approval of the
CHD-Regional Director.
Office or Research Development Unit (RDU)

Division:

Transaction: G2G – Government to Government
Who may avail: Researchers affiliated with government and/or private institutions
1. Letter of request for funding CLCHD Website

addressed to CHD Regional Proponent / Researcher
Director https://bit.ly/ResearchProposalforFunding
2. Research proposal with the https://centralluzon.doh.gov.ph
following components:
● introduction, literature review,
and methodologies,
● grant chart,
● project team roles and
functions and their respective
resume,
● line-item budget, and
● endorsement from the head of
the institution.
(1 copy, original or electronic copy)

CLIENT STEPS
1. Submit 1.1 Receive the None 5 minutes Central Receiving

documentary documentary Staff/PACD Officer
PACD
requirements requirements
at CHD Central
1.2 Review None 1 day RD/ ARD/ OIC
Receiving
documents RD’s Office
and/or office
email for proper
(rd@centralluz endorsement
on.doh.gov.ph to the Local
Health
27
copy furnished Support
research@cent Division
ralluzon.doh.go (LHSD)
v.ph)
1.3 Evaluate None 2 days LHSD Chief / OIC-
request letter LHSD Chief
Office of LHSD
for routing to Chief
Research
and
Development
Unit
1.4 Review of None 9 days, 7 End-User Units

proposal hours, 55 (EUU), Research
Management
applying minutes Committee (RMC),
criteria per Ethics Review
Manual of Committee (ERC),
Procedure and Research
Utilization
Information and
Communication
Committee
(RUICC)
Respective Offices
1.5 Endorse to None 2 days LHSD Chief / OIC-

the Regional LHSD Chief
Office of LHSD
Director for Chief
approval or
disapproval
1.6 Approve/ None 3 days Regional Director

disapprove RD’s Office
proposal for
funding
1.7 Release None 2 days Administrative Aide

letter to VI
Records Section
project
leader and
furnish copy
to Research
Developmen
t Unit
TOTAL None 20 days
28
10. Issuance of Environmental Sanitation Clearance (ESC)
Environmental Sanitation Clearance (ESC) is issued by the DOH Center for Health
Development pursuant to the Revised IRR Chapter 17 of PD 856 allowing the
collection, handling, transport, treatment and disposal of sludge or septage (mobile
and/or stationary service provider). The ESC only covers the approved plan during
the application. Any expansion, alteration and change of the approved plan shall
be subjected to new application.
Office or Environmental and Occupational Health Cluster (EOHC)

Division:

Who may Any authorized representative, owner, operator, developer

avail: a. Any individual, firm, or service provider/operator on government
or private office, who will be engaged or is currently engaged in the
collection/desludging, handling, transport, treatment, and disposal of
sewage, sludge, and septage
b. Special and health care establishments
c. Operators or firms engaged in the operation of disposal site for
treated sludge or biosolids
d. Operators or firms providing sanitation services as described in
Section 3.2.3 of Chapter 17 of PD 856 [Other types of toilet facilities
from air, land, and sea vessels used for special events or
emergencies and other purposes (e.g. chemical toilet, portalet, or
container toilet).] will be issued Temporary ESC to the organizer
that will expire after the duration of the event or emergencies.
I. For temporary facilities used for special events or
emergencies
II. For toilet facilities from air, land, and sea vessels
III. In difficult areas (i.e., coastal, etc.) where containment
facilities similar to portalet or chemical toilet are used
For both Mobile Service and Stationary Service
1. Endorsement letter (1 original Provincial Health Office Rural Health Unit –

copy, 3 photocopies) from the Sanitation Office
Provincial/City Health Office with the
following attached documents:
a. Notarized application form (1 Owners / Operators/ Developers
original, 3 photocopies)
b. Report of Inspections,
recommendations and findings Provincial Health Office / Rural Health Unit –
Sanitation Office
29
from the LGU concerned
(through local health office) (1
2. Health and Safety Management Requesting Party

Plan following the outline prescribed
in Annex F of the Revised IRR of
Chapter 17 of PD 856 (1 original, 3
photocopies)
3. Project Description following the Requesting Party

outline prescribed in Annex D (for
stationary) / Annex E (for mobile) of
the Revised IRR of Chapter 17 of PD
856 (1 original, 3 photocopies)
For Stationary Service Provider
1. Design report and detailed plans Requesting Party

and specifications (readable scaled to
a minimum of 1:100) for sludge and
septage treatment and disposal
facilities that are signed and sealed
by a sanitary engineer. For the
existing facility, the as built-plan and
specifications (1 original, 1
photocopy)
2. Barangay and Municipal Sangguniang Barangay for Barangay

Resolution in favor of the proposed Resolution
project Sangguniang Bayan for Municipal Resolution
For Mobile Service Provider
1. Memorandum of Agreement Requesting Party

between the stationary
sewage/septage treatment & disposal
facility and mobile service provider (1
2. ESC issued to the sewage/septage Center for Health Development – Local

treatment & disposal facility (1 Health Support Division/Regulations,
authenticated copy) Licensing and Enforcement Division or EOH
Cluster
Representative
A. If the requesting facility is a

Corporation
Secretary’s Certificate (1 original Requesting Party

copy)
Valid company ID Requesting Party
30
B. If the requesting party is not
a corporation
Authorization Letter and/or Special Owners/Operators/Developers

Power of Attorney (1 original)
Any of the following valid ID both

from the owner and the
representative (Present original,
submit 1 photocopy)
Postal ID Post Office
Passport DFA
National ID PSA
Senior Citizen’s ID OSCA
UMID GSIS
Voter’s ID COMELEC
Driver’s License LTO
TIN ID BIR
PRC license PRC
Pag-ibig Member ID Pag-ibig
PWD ID LGU/NCDA
CLIENT FEES TO PROCESSING PERSON

AGENCY ACTIONS
STEPS BE PAID TIME RESPONSIBLE
1. Submit all 1.1 Receive and None 35 minutes Project

necessary evaluate the Assistant I
documentary application for its EOHC
requirements correctness and
at the EOH completeness of the
Office necessary
documents
Waiting Time:
1 hour If complete, Receive
and log
If incomplete, return
the documents to
the applicant for
completion
2. Secure 2.1 Issue Order of None 10 minutes Admin. Asst.

Order of Payment EOHC
Payment
3. Pays the 3.1 Accepts Clearanc 20 minutes Administrative

amount due payment and issue e Fee: Assistant III -
reflected in official receipt Mobile Cashier Unit
the Order of based on the Service
Payment to amount reflected in Provider
the Cashier’s the Order of – PHP
Office Payment 2,600
31
Waiting Time:
1 hour Stationar
y Service
Provider
–
PHP
2,800.00
Both with
Mobile
and
Stationar
y Service
Provider -
PHP
3,000.00
4. Submits 4. Receives and None 10 minutes Admin. Asst. -

copy of Official logs LHSD-EOHU/
Receipt of RLED
payment at the
LHSD-EOHC/
RLED office
4.1 Receive 4.1 Provide

acknowledgem acknowledgement
ent receipt receipt and forward
the application to
designated staff
4.2 Conduct None 6 days Engineer

technical EOHC
evaluation/review of
the application
If not compliant,
notify the client
through email
4.3 Await the 4.3 Schedules the None 1 day Engineer

schedule for inspection/ EOHC
inspection of evaluation and
health facility prepares office
order/travel
documents
4.4 Receive 4.4 Inform the

notification of establishment of the
the scheduled inspection date
inspection through email
If the client did not

acknowledge,
32
call/text using
official mobile or
landline number
5. Assist the 5. Conducts None 2 days Engineer

inspector inspection/ EOHC
evaluation visit Areas with
travel
5.1 Conduct exit limitations: 3
conference days
If with deficiencies,
notify the client
6. Prepares and None 1 day Engineer

process inspection EOHC
/evaluation report
6.1 Review and sign None 2 days Cluster/Division

the inspection Head
/evaluation report LHSD
7. Await for the 7.1 If compliant, None 4 hours Admin. Asst.

release of Prepares EOHC
Environmental Environmental
Sanitation
Sanitation
Clearance
Clearance
prepare letter
notifying the client
of the deficiencies
7.2 If without None 1 day Engineer

deficiencies, affix EOHC
signature on the
Recommending
approval of
Environmental
Sanitation
Clearance
affix signature in the
initial section
7.3 if without None 1 day Director IV/OIC

deficiencies, sign Regional
the Environmental Director
Sanitation
Clearance
sign letter
33
Note: Notify the
client on the
availability of ESC
8. Receive 8.1 Issue ESC (if None 15 minutes Admin. Asst.

ESC or letter without deficiencies) Records
/ letter (if with Section
(Failure to deficiencies
comply within
30 calendar
days upon
receipt of the
letter will result
to forfeiture of
payment and
return to client
step 1)
TOTAL Clearanc If without

e Fee: deficiencies
Mobile upon
Service inspection:
Provider 17 days, 5
– PHP hours, 40
2,600 minutes
If with
Stationar deficiencies
y Service upon
Provider inspection:
– 15 days, 5
PHP hours, 40
2,800.00 minutes
Both with
Mobile
and
Stationar
y Service
Provider -
PHP
3,000.00
34
11. Issuance of Operating Permit for Refuse/Solid Waste
Collection, Transport, Storage, Treatment and Disposal (including
Hazardous and Healthcare Wastes) Facilities
Operating Permit is issued by the DOH Regional Office allowing the collection,
handling, transport, storage, treatment and disposal of refuse collection
service/refuse disposal area and facilities.

Division:

Who may avail: For all entities/ Owners / Operators/ Developers who wanted to
establish or operate refuse collection service/refuse disposal area
and facilities.
All documentary requirements shall be submitted in 4 sets (1 Original, 3

Photocopies)
1. For Stationary, Mobile, and Combined Service Provider
1.1 Notarized Application Form Requesting Party
1.2 Copy of Transfer of Certificate of Requesting Party

Title (TCT) or lot
ownership/agreement
1.3 Locational/Zoning Clearance Municipal Planning and Development Office
1.4 Inspection Report of the Local Municipal Health Office / City Health Office
Health Office duly endorsed to the
Provincial Health Office
1.5 Inspection/Verification Report of Provincial Health Office

the Provincial Health Office duly
endorsed to the Regional Health
Office
2. For Stationary Service Provider
2.1 Barangay and City/Municipal Barangay Hall, City/Municipal Office

Resolution
2.2 Certificate of Product Food and Drug Administration

Registration issued/renewed by the
35
FDA for the treatment unit for
healthcare waste
2.3 Project Description Requesting Party
2.2.1 Site information (including Requesting Party

neighboring parcels with land
ownership information on wells and
drinking water intakes)
2.2.2 Project rationale/objective Requesting Party
2.2.3 Site information (including Requesting Party

neighboring parcels with land
ownership information on wells and
drinking water intakes)
2.2.4 Project rationale/objective Requesting Party
2.2.5 Project type and area covered Requesting Party
2.2.6 Operational processes Requesting Party
2.2.7 Plans and specifications Requesting Party

(including site plan for waste
treatment facilities, all treatment and
disposal components)
2.2.8 Brief discussion on Requesting Party

environmental and health impacts
2.2.9 Brief discussion on Requesting Party

mitigating/control measures
2.2.10 Description of existing Requesting Party

environment
*Topography
*Hydrology (including information on
surface waters like streams, lakes,
coastal water resources)
*Geological condition
2.2.11 Occupational and health Requesting Party

safety measures
2.2.12 Monitoring and evaluation Requesting Party

plan
2.2.13 Design report and detailed Requesting Party

plans and specifications for waste
treatment and disposal facilities
signed and sealed by a licensed
civil or sanitary engineer
36
2.2.14 Target market of refuse Requesting Party
management activities including
planned volume per month
2.2.15 Staffing plan indicating Requesting Party

number of employees, job
descriptions and organizational
chart
2.2.16 Business plan indicating Requesting Party

anticipated costs of providing
services and expected revenues
from grants, loans and tariffs
3. For Mobile Service Provider
3.1 Barangay Barangay Hall

Resolution/Certification
3.2 MOA with Accredited Treatment, Requesting Party

Storage, and Disposal Facility (with
Operating Permit)
3.3 Project Description Requesting Party
3.3.1 Proponent information and Requesting Party

contact details
3.3.2 Scope of activities Requesting Party
3.3.3 Area covered Requesting Party
3.3.4 Make and model/pictures of Requesting Party

hauling/pumping trucks
3.3.5 Method of collection Requesting Party
3.3.6 Occupational and health Requesting Party

safety measures
3.3.7 Staffing plan Requesting Party
3.3.8 Mitigating/Control measures Requesting Party
3.3.9 Sample of Manifest Form Requesting Party
3.3.10 Maps that provide the Requesting Party

following details:
*Service area indicating residential,
commercial, industrial and
agricultural lands with major routes
for hauling indicated
*Location of proposed treatment
and disposal sites
37
3.3.11 Target market of refuse Requesting Party
management activities including
planned volume per month
3.3.12 Staffing plan indicating Requesting Party

number of employees, job
descriptions and organizational
chart
3.3.13 Business plan indicating Requesting Party

anticipated costs of providing
services and expected revenues
from grants, loans and tariffs
4. For Combined Service Provider
4.1 Compliance to items 1.1 to 1.5,

2.1 to 2.2.16, and 3.1 to 3.3.13
Representative
1. Authorization Letter Owners / Operators / Developers
2. Any government valid ID both Post Office, DFA, PSA, SSS, GSIS, Senior
from the owner and the Citizen’s Office, Pag-ibig, COMELEC, LTO,
representative PRC, NBI, PhilHealth, BIR

CLIENT STEPS
1. Submit 1.1 Receive and None 10 minutes Project

documentary evaluate the Assistant I EOH
requirements for application for Office
Application of its correctness
Operating Permit and
at the EOH completeness of
Office the necessary
documents
submitted
If incomplete,
return the
documents to
the applicant for
completion
1.2 Issue Order None 10 minutes Project

of Payment Assistant III
EOH Office
2. Pay the 2.1 Accept and Mobile - 10 minutes Administrative

amount due issue Official PHP Officer I
reflected in the Receipt based 2,600.00 Cashier’s Office
Order of on the amount Stationary
Payment to the reflected in the - PHP
Cashier’s Office 2,800.00
38
Order of Combined
Payment - PHP
3,000.00
3. Submit copy of 3.1 Receive and None 10 minutes Project

Official Receipt log Assistant I EOH
of payment at the Office
EOH Office
4. Forward copy 4.1 Receive and None 10 minutes Administrative

of Application to log Aide VI
the Central Central
Receiving Receiving
4.2 Route the None 10 minutes Administrative

application to Aide VI
the EOH Office Central
Receiving
4.3 Tabletop None 7 days Regional

evaluation of the Sanitary
application Engineer
EOH Office
4.4 Verification/ None 3 days Regional

Consultation Sanitary
with field offices Engineer
on submitted EOH Office
documents
4.5 Schedule None 1 day Project

the inspection/ Assistant III
evaluation and EOH Office
prepare Office
Order/Travel
documents
4.6 Inform the None 1 day Project

establishment Assistant III
on the EOH Office
scheduled
inspection
4.7 Conduct None 1 day Regional

inspection/ (excludes Sanitary
evaluation visit travel time) Engineer
EOH Office
4.8 Prepare the None 2 days Regional

inspection/ Sanitary
evaluation Engineer
report EOH Office
39
4.9 Prepare and None 1 day, 7 hours Regional
process the Sanitary
Operating Engineer
Permit as EOH Office
recommended
by the Regional
Sanitary
Engineer
4.10 Review None 1 day Medical Officer

and affix initial V
signature in the LHSD Chief
Operating Office
Permit
4.11 Sign the None 1 day Regional

Operating Director
Permit RD’s Office
5. Receive the 5.1 Release the None 1 day Administrative

approved approved Aide VI
Operating Permit Operating Records
Permit Section
TOTAL Mobile - 20 days

PHP
2,600.00
Stationary
- PHP
2,800.00
Combined
- PHP
3,000.00
40
12. Issuance of Initial Permit for the Development and Operation
of Drinking Water Supply System
Initial Permit / Operational Permit is issued only by the DOH Regional Office for
the development and operation of drinking water supply system.

Division:

Who may avail: All entities/Owners/Operators/Developers/Water providers who

wanted to develop/operate Drinking Water Supply System

Photocopies)
1. Duly accomplished Application Requesting Party

Form
2. DTI Registration DTI Regional or Provincial Office
3. Plans and Specification of Privately practicing Sanitary Engineer

Drinking Water Supply System with
Engineer’s Report - signed and
sealed by a privately practicing
Sanitary Engineer
4. Results of Physical/Chemical and DOH Accredited Water Laboratory

Bacteriological Analyses (Raw
Water)
from DOH Accredited Water
Laboratory
Note: This is a prerequisite to the
issuance of Drinking Water Site
Clearance
5. Drinking Water Site Clearance Municipal Health Office / City Health Office
and Certificate of Potability issued
by the Local Health Office
6. Inspection/Evaluation Report of Municipal Health Office / City Health Office

Local Sanitation Inspector
7. Endorsement Letter from Local Municipal Health Office / City Health Office /
Health Office Provincial Health Office
41
Representative

CLIENT STEPS

requirements for application for its Office
Application of correctness and
Initial Permit at completeness of
the EOH Office the necessary
documents
submitted
If incomplete,
return the
documents to the
applicant for
completion

EOH Office
2. Pay the 2.1 Accept and Water 10 minutes Administrative

amount due issue Official Refilling Officer I
reflected in the Receipt based on Station - Cashier’s Office
Order of the amount PHP
Payment to the reflected in the 2,600.00
Cashier’s Office Order of Payment Housing
Developm
ent
Project/
Municipal
- PHP
2,800.00
Note: Fee
is for both
Initial and
Operation
al Permit
3. Submit copy 3.1 Receive and None 10 minutes Project

of Official log Assistant I EOH
Receipt of Office
payment at the
EOH Office
42
of Application to log Aide VI Central
the Central Receiving
Receiving
application to the Aide VI Central
EOH Office Receiving

EOH Office

Consultation with Sanitary
field offices on Engineer
submitted EOH Office
documents
4.5 Schedule the None 1 day Project

inspection/ Assistant III
prepare Office
Order/Travel
documents

establishment on Assistant III
the scheduled EOH Office
inspection

EOH Office

evaluation report Engineer
EOH Office

process the Initial Sanitary
Permit as Engineer
recommended by EOH Office
the Regional
Sanitary
Engineer
4.10 Review and None 1 day Medical Officer

affix initial V
Initial Permit Office
43
Initial Permit Director
RD’s Office

approved Initial approved Initial Aide VI
Permit (Notice Permit (Notice to Records
to Proceed) Proceed) Section
TOTAL Water 20 days

Refilling
Station -
PHP
2,600.00
Housing
Develop
ment
Project/
Municipal
- PHP
2,800.00
Note:
Fee is for
both
Initial and
Operatio
nal
Permit
44
13. Issuance of Operational Permit for the Development and
Operation of Drinking Water Supply System
Initial Permit / Operational Permit is issued only by the DOH Regional Office for
the development and operation of drinking water supply system.

Division:

Who may avail: All entities/ Owners / Operators/ Developers/ water providers who
wanted to develop / Operate drinking water supply system

Photocopies)
1. Application Letter Requesting Party
2. Inspection/Evaluation Report of Municipal Health Office / City Health Office /

Local Sanitation Inspector Provincial Health Office
3. Endorsement Letter from Local Municipal Health Office / City Health Office /
Health Office Provincial Health Office
4. Photographs of the completed Requesting Party

Drinking Water Supply System
Representative

CLIENT STEPS

documentary evaluate the Assistant I
requirements for application for its EOH Office
Operational completeness of
Permit at the the necessary
EOH Office documents
submitted
45
If incomplete,
return the
documents to the
applicant for
completion

of the log Aide VI
Application to Central
Receiving
application to the Aide VI
EOH Office Central
Receiving

EOH Office

documents

prepare Office
Order/Travel
documents

inspection

EOH Office

EOH Office

Operational Engineer
Permit as EOH Office
recommended by
the Regional
46
Sanitary
Engineer

affix initial V
Operational Office
Permit

Operational Director

Operational Operational Records
Permit Permit Section
TOTAL None 20 days
47
14. Issuance of Initial Permit for the Establishment of Burial
Ground, Columbarium and Crematorium
Initial / Operational Permit is issued only by the DOH Regional Office for the
establishment of burial grounds (cemetery, memorial park, private burial ground or
any place duly designated for permanent disposal of the dead) columbarium and
crematorium.
Any expansion, alteration and change of the approved plan shall be subjected to
new application.

Division:

Who may avail: For all entities/Owners/Operators/ Developers who wanted to

establish Burial Ground, Columbarium and Crematorium
CHECKLIST OF WHERE TO SECURE

REQUIREMENTS

Photocopies)
1. Initial Permit for Public Cemetery, Memorial Park, Crematorium and

Columbarium
1.1 Duly accomplished Application Local Health Office, CLCHD

Form
1.2 Barangay and City/Municipal City/Municipal Office, and Barangay Hall

Resolution (in favor of the
Proposed Burial Ground)
1.3 Title of ownership of the land Requesting Party

proposed to be utilized as a
cemetery, duly registered with the
office of the register of deeds of
the Province/City
1.3.1 In case the land involved is
a public land, the site shall
be set aside by the
President of the Philippines
for cemetery purposes. The
application shall be coursed
through the Lands
Management Bureau,
48
Department of Environment
and Natural Resources in
the form of a resolution by
the city or municipal council
or provincial board
whichever body is
concerned
1.3.2 When the site is owned by
the municipality or
component city, the
provincial board may set
aside the said land for
cemetery purposes upon
recommendation of the city,
the city council concerned
shall set aside such land
1.3.3 In case the land involved is
a private property, the title of
ownership shall be duly
registered with the register
of deeds. If a donation, the
deed of donation shall be
likewise registered
1.4 Zoning Clearance from the Municipal Planning and Development Office
local planning and development
office
1.5 Site development plan or map Requesting Party

showing the following technical
descriptions of the proposed burial
ground showing:
*The name and locational address
of the burial ground or in case of
the private burial ground, the name
of the applicant;
*The area and exact dimension of
all the sides of the proposed burial
ground site;
*Plans of all amenities including
structures or buildings, and burial
sites/lots to be constructed;
*The 25-meter and 50-meter limit
zones around the property
showing the location of the
dwelling house and/of water supply
source if any in the delineated
zones.
*The name of all lot owners within
the 25-meter delimited zone,
indicating the portion/s belonging
to each owner; and
49
*The direction of the compass, the
top of the plan to be the North
1.6 Certification from the National National Water Resources Board (NWRB) or
Water Resources Board (NWRB) Department of Public Works and Highways
or the Department of Public Works (DPWH)
and Highways (DPWH) attesting
the information on the minimum
depth of the water table in the
project site
1.7 Topographic Map and Requesting Party

Drainage System Plan
1.8 Plans for the construction of Requesting Party

perimeter fence made of reinforced
concrete or steel grille or
combination thereof with minimum
height of two (2) meters with steel
grille main door/gate
1.9 Plan for the construction of a Requesting Party

chapel or a structure/building for
public assembly within the
cemetery. It shall have a minimum
area of 50 square meter, (5mx
10m) where funeral ceremonies
may be held and serves as a
haven for protection against the
sun or rain
1.10 Plans for the construction of Requesting Party

toilet facilities for male and female
1.11 Plan for the construction of a Requesting Party

4-meter wide main road from the
gate to the rear and the 1-meter
minimum cross roads which divide
the cemetery in lots and sections
1.12 Inspection Report of the Local Municipal Health Office / City Health Office
1.13 Certification from the Provincial Health Office

Provincial Health Officer with
regards to the suitability of the
proposed land to be used as a
burial ground in relation to the
depth of water table during the dry
and rainy seasons, the highest
flood level, the direction of run-off,
and its proximity or distance to any
dwelling house and existing river
50
or any source of drinking water
supply to be endorsed to the
Regional Health Office
2. Initial Permit for Private (Family) Burial Ground or Place of Enshrinement
2.1 Compliance to items 1.1 to 1.8

and 1.12 to 1.13
3. Initial Permit for Crematorium
3.1 Compliance to items 1.1 to 1.5,

and 1.12 to 1.13
3.2 Project description of the Requesting Party

proposed crematorium
3.3 Detailed plan and specification Requesting Party

of crematorium
3.4 Specification/Catalogue of Requesting Party

cremation oven
Note: Initial Permit shall be valid for two (2) years only from the date of issuance;
after which, areas completed are to be applied for the issuance of Certificate of
Undertaking in lieu of the Operational Permit, otherwise, re-application of the Initial
Permit shall be required.
Representative
Authorization Letter Owners / Operators / Developers
Any government valid ID both from Post Office, DFA, PSA, SSS, GSIS, Senior
the owner and the representative Citizen’s Office, Pag-ibig, COMELEC, LTO,
PRC, NBI, PhilHealth, BIR

CLIENT STEPS

Initial Permit at and
the EOH Office completeness of
the necessary
documents
submitted
If incomplete,
return the
documents to
the applicant for
completion

51
EOH Office
2. Pay the 2.1 Accept and PHP 10 minutes Administrative

amount due issue Official 2,800.00 Officer I
reflected in the Receipt based Note: Fee Cashier’s Office
Order of on the amount is for both
Payment to the reflected in the Initial and
Cashier’s Office Order of Operational
Payment Permit

Receipt of Office
payment at the
EOH Office

the Central Central
Receiving Receiving

Receiving

evaluation of Sanitary
the application Engineer
EOH Office

documents
4.5 Schedules None 1 day Project

prepares Office
Order/Travel
documents

on the EOH Office
scheduled
inspection
4.7 Conducts None 1 day Regional

inspection/evalu (excludes Sanitary
ation visit travel time) Engineer
52
EOH Office
4.8 Prepares None 2 days Regional

the inspection/ Sanitary
evaluation Engineer
report EOH Office
4.9 Prepares None 1 day, 7 hours Regional

and process the Sanitary
Initial Permit as Engineer
recommended EOH Office
by the Regional
Sanitary
Engineer
4.10 Reviews None 1 day Medical Officer

and affixes V
initial signature LHSD Chief
in the Initial Office
Permit
4.11 Signs the None 1 day Regional

RD’s Office
5. Receives the 5.1 Releases None 1 day Administrative

approved Initial the approved Aide VI
Permit Initial Permit Records
Section
TOTAL PHP 20 days

2,800.00
Note: Fee
is for both
Initial and
Operational
Permit
53
15. Issuance of Operational Permit for the Establishment of Burial
Ground, Columbarium and Crematorium
establishment of burial grounds (cemetery, memorial park, private burial ground or
any place duly designated for permanent disposal of the dead) columbarium and
crematorium.
Any expansion, alteration and change of the approved plan shall be subjected to
new application.

Division:


establish Burial Ground, Columbarium and Crematorium

Photocopies)
2. Copy of the Initial Permit Requesting Party
3. Photographs of Site Requesting Party

Development/Accomplishment
4. Engineer’s Certification on project Privately practicing Civil Engineer

completion/completed phase
5. Inspection Report of the Local Municipal Health Office / City Health Office
6. Inspection/Verification Report of Provincial Health Office

the Provincial Health Office duly
endorsed to the Regional Health
Office
Representative
54


documentary evaluate the Assistant I
requirements application for its EOH Office
for correctness and
Application of completeness of the
Operational necessary
Permit at the documents
EOH Office submitted
If incomplete, return
the documents to
the applicant for
completion
2. Forward 2.1 Receive and log None 15 minutes Administrative

copy of the Aide VI
Receiving
EOH Office Central
Receiving

EOH Office

documents

prepare Office
Order/Travel
documents

inspection
55
EOH Office

EOH Office

Operational Permit Engineer
as recommended by EOH Office
the Regional
Sanitary Engineer

affix initial signature V
in the Operational LHSD Chief
Permit Office

Operational Permit Director
RD’s Office
3. Receive 3.1 Release the None 1 day Administrative

the approved approved Aide VI
Operational Operational Permit Records
Section
Permit
TOTAL None 20 days
56
16. Issuance of Initial Permit for the Establishment of Funeral/
Embalming Establishment
establishment of funeral/embalming establishment.

Division:


establish Funeral/Embalming Establishment

REQUIREMENTS

Photocopies)
1.1 Duly accomplished Application Requesting Party

Form
1.2 Transfer Certificate of Title Requesting Party

(TCT) or contract of lease for the
proposed location or site
1.3 Zoning Clearance from the Municipal Planning and Development Office
local planning and development
office
1.4 Site development plan Requesting Party

indicating lot property boundaries,
building layout, and future
expansion area (if any), entrance
or exit to the main service road,
and parking
1.5 Floor plans and specifications Requesting Party

of the proposed funeral
establishment showing details of
the following: reception area,
storage or display area for caskets,
chapel, or a structure/ building for
public assembly,
embalming/dressing room,
morgue, and wastewater treatment
facility
57
1.6 Inspection report from the Provincial Health Office
provincial sanitary engineer
verified and checked by the
regional sanitary engineer of the
DOH and favorably endorsed by
the provincial health officer with
regard to the suitability of the site
proposed to be utilized as a funeral
and/or embalming establishment
Representative
Authorization Letter Owners / Operators / Developers
Any government valid ID both from Post Office, DFA, PSA, SSS, GSIS, Senior
the owner and the representative Citizen’s Office, Pag-ibig, COMELEC, LTO,
PRC, NBI, PhilHealth, BIR

CLIENT STEPS

Initial Permit at and
the EOH Office completeness of
the necessary
documents
submitted
If incomplete,
return the
documents to
the applicant for
completion

EOH Office
2. Pay the 2.1 Accept and PHP 10 minutes Administrative

amount due issue Official 2,800.00 Officer I
reflected in the Receipt based Note: Fee Cashier’s Office
Order of on the amount is for both
Payment to the reflected in the Initial and
Cashier’s Office Order of Operational
Payment Permit

Receipt of Office
payment at the
EOH Office
58
the Central Central
Receiving Receiving

Receiving

evaluation of Sanitary
the application Engineer
EOH Office

documents
4.5 Schedule None 1 day Project

prepare Office
Order/Travel
documents

on the EOH Office
scheduled
inspection

EOH Office

evaluation Engineer
report EOH Office

Initial Permit as Engineer
recommended EOH Office
by the Regional
Sanitary
Engineer
4.10 Review None 1 day Medical Officer

and affix initial V
59
Initial Permit Office

RD’s Office

approved Initial approved Initial Aide VI
Permit Permit Records
Section
TOTAL PHP 20 days

2,800.00
Note: Fee
is for both
Initial and
Operational
Permit
17. Issuance of Operational Permit for the Establishment of

Funeral/ Embalming Establishment
establishment of funeral/embalming establishment.

Division:


establish Funeral/Embalming Establishment

Photocopies)
2. Copy of the Initial Permit Requesting Party
3. Photographs of the Requesting Party

funeral/embalming establishment
60
4. As-built Plan Requesting Party
Representative

CLIENT STEPS

requirements for application for its Office
Operational completeness of
Permit at the the necessary
EOH Office documents
submitted
If incomplete,
return the
documents to the
applicant for
completion

of the log Aide VI
Receiving
EOH Office Central
Receiving

EOH Office

documents

prepare Office
Order/Travel
documents
61
inspection

EOH Office

EOH Office
2.9 Prepare and None 1 day and 7 Regional

process the Initial hours Sanitary
Permit as Engineer
recommended by EOH Office
the Regional
Sanitary
Engineer

affix initial V
Operational Office
Permit

Operational Director

Operational Operational Records
Permit Permit Section
TOTAL None 20 days
62
18. Rendition of Legal Opinion or Answer to Queries
This service includes preparation of legal documents and other written

communication, rendition of legal opinions or answers to queries or concerns of
the Office requiring expertise on the basis of the existing facts and applicable laws.
Office or RD/ARD – Legal Unit

Division:

Who may avail: All
1. Request Letter/slip *Indicate e- Requesting party

mail address or contact information
for release of Legal Opinion (1
original)
2. Supporting documents such as

but not limited Republic Acts,
Department Memorandum,
Guidelines, etc. (1 photocopy)

CLIENT STEPS
1. Submit the 1.1 Receive the None 5 minutes Legal Assistant/

letter request for letter request for Staff
legal opinion and legal opinion and Legal Office
supporting supporting
documents documents
1.2 Review and None 19 days Attorney/

evaluation of the Legal Office
documents
received and
preparation of
the Legal
Opinion
2. Receive legal 2.1 Release of None 5 minutes Legal Assistant

opinion the Legal / Staff
Opinion Legal Office
19 days, 10
TOTAL None
minutes
63
19. Provision of Medical Assistance
Malasakit Program Unit (MPU) of the Department of Health intended to provide

medical assistance to patients seeking consultation, rehabilitation, examination or
otherwise confined in government hospitals within the region.
Office or Malasakit Program Unit (MPU)

Division:
Transaction:
Who may Indigent and Financially-Incapacitated Patients
avail:
REQUIREMENTS
Submission
1. Request letter addressed to Handwritten, Typewritten or Printed by the Client
the Regional Director (1
original copy)
2. Copy of Physician’s Order / Admitting Hospital
Request/ Prescription of Drug/
Laboratory or Diagnostic
Request Form
3. Copy of Costing of the Admitting Hospital

Medicine/Laboratory
Test/Hospital Bill/Statement of
Account/Billing Statement/
Charge Slip
4. Copy of Clinical Abstract/ Admitting Hospital
Medical Certificate/ Certificate
of Confinement duly signed by
the attending physician
5. Certificate of Eligibility (1 Social Service Office of the Admitting Hospital
original copy)
6. Any Government Issued Post Office, DFA, PSA, SSS, GSIS, Senior
Identification Card (1 Citizen’s Office, Pag-ibig, COMELEC, LTO,
photocopy) PRC, PhilHealth, BIR
Releasing
If Patient/ Client Post Office, DFA, PSA, SSS, GSIS, Senior
1. Copy of any (1) Government Citizen’s Office, Pag-ibig, COMELEC, LTO,
Issued Identification Card PRC, PhilHealth, BIR
If Representative
1. Authorization Letter from Handwritten, Typewritten or Printed by the Client
the patient
64
2. Copy of any (1) Post Office, DFA, PSA, SSS, GSIS, Senior
Government Issued Citizen’s Office, Pag-ibig, COMELEC, LTO, PRC,
Identification Card of the patient/ PhilHealth, BIR
client
3. Copy of any (1) Government Post Office, DFA, PSA, SSS, GSIS, Senior
Issued Identification Card of the Citizen’s Office, Pag-ibig, COMELEC, LTO, PRC,
representative PhilHealth, BIR
1. Submits 1.1 Receives None 5 minutes Development

documentary the submitted Management
requirements documents Officer II / Health
Program Officer I
MPU
PACD Front
Desk Officer/
Guard on Duty
1.2 Reviews None 15 minutes Development
/evaluates the Management
submitted Officer II / Health
documents Program Officer
and check for I/ Senior Health
completeness Program Officer
1.3 Process the None 2 days Development

document and Management
prepare an Officer II / Health
endorsement Program Officer
letter to the I/ Senior Health
partner Program Officer
hospital. MPU
1.4 Signing of None 7 hours, 10 Chief
endorsement minutes Administrative
letter: Officer / OIC
a. If below RD’s/OIC’s
P100,000- Office
CAO
b. If above
P100,001-
RD/OIC
2. Return and 2.1 Release of None 30 minutes Development
receive the the Management
endorsement endorsement Officer II / Health
letter letter Program Officer I
TOTAL None 3 days
65
20. Mental Health and Psychosocial Support Hotline
The Mental Health and Psychosocial Support Hotline is intended to provide mental
health-related services to clients seeking consultation, counseling, and referrals.
This service requires consent from the client.
Mental Health and Psychosocial Support Hotline

Globe: 0967-120-8853
DOH Central Luzon Mental Health Program

Facebook Account:
https://www.facebook.com/DOHCLCHDMentalHealthProgram/
Instagram Account: https://www.instagram.com/dohclchdmentalhealth/
Partner agencies are:

a. Mariveles Mental Wellness and General Hospital
b. Jose B. Lingad Memorial Regional Hospital (Acute Psychiatric Unit)
c. Dr. Gene Ponio’s Psychiatric Clinic
d. Ruben M. Tanseco, SJ Center for Family Ministries (RMT-CEFAM)
e. Conqueror’s Assembly Inc.
f. Rev. Anthony Lorenzo – Family Counselor
g. Psychological Association of the Philippines – Central Luzon Chapter
h. Word International Ministries
Office or Non-Communicable Diseases Cluster (NCDC) – Mental Health

Division: Program

Transaction:
Who may avail: All Filipino Citizens
Accomplished Basic Profile Google Form (https://bit.ly/MHPSShotline)

CLIENT STEPS
1. Accomplish 1.1. Check and None 10 minutes Mental Health

Consent, Basic validate Representative
Profile and Initial information on NCD
Screening Form the
accomplished
form and
conduct initial
screening
(DASS-21)
66
1.2. Assess the None Mental Health
client’s DASS- Representative
21 score, inform NCD
client of the
result, and link
to other agency
if necessary to
address other
needs assessed
during the call
1.2.1. If Normal 25 minutes

to Mild result:
Provide
Psychoeducatio
n
1.2.2. If 55 minutes
Moderate,
Severe to
Extremely
Severe result:
Provide
Psychoeducatio
n, set schedule
for and/or any of
the following
-Counseling
-Psychotherapy
-Referral to
mental health
professional /
partner
agencies for
further
evaluation and
management
Note: Follow
through
session/s as
scheduled.
TOTAL None Normal to Mild

DASS-21 result
– 35 minutes
Moderate,
Severe to
Extremely
Severe DASS-
21 – 1 hour, 5
minutes
67
21. Issuance of Personnel Related Documents (External)
To facilitate the timely preparation and issuance of requested personnel related

documents of DOH CL CHD employees who are inactive (resigned, devolved,
separated, end of contract) for whatever purposes that they may intend.
Office or Human Resource Management Section (HRMS) and Human

Division: Resource Development Section (HRDS)

Transaction:
Who may avail: DOH CL CHD employees who transferred/retired/separated/end

of contract
1. Duly accomplished request form Human Resource Management Section

(2 original copies) Human Resource Development Section
2. One Valid Identification Card Post Office, DFA, PSA, SSS, GSIS, Senior
(1 photocopy) Citizen’s Office, LTO, PRC, DOH CL CHD
Authorized representative:
1. Authorization Letter (1 original Requesting party

copy)

(2 original copies or e-copy) Human Resource Development Section
3. One Valid Identification Card of Post Office, DFA, PSA, SSS, GSIS, Senior
the principal and authorized Citizen’s Office, LTO, PRC, DOH CL CHD
representative (1 photocopy)

CLIENT STEPS
1. Secure request 1.1 Provide the None 5 minutes MSD/HRMS

form or request Request Form /HRDS Staff
online to requesting
party
2. Submit duly 2.1 Receive the None 5 minutes MSD/HRMS

accomplished accomplished /HRDS Staff
form and Request form
receive 2nd from requesting
copy of the party and give
68
accomplished 2nd copy to
request form requesting party
as proof of
receipt
2.2 Retrieve/ None 5 days MSD/HRMS

validate/cross /HRDS Staff
reference from
201 file/archives/
database/index
of payment or
form other
sections/offices
and prepare the
requested
document
2.3 Review and None 1 day HRMO

endorse the Recommending
requested Officer
document for HRMS
approval
2.4 Sign the None 1 hour Chief

requested Administrative
document Officer /
HRMO
Office of CAO/
HRMS
3. Receive the 3.1 Issue the None 1 hour HRMS / HRDS /

requested requested Records Section
document/s document to
requesting
employee or
endorse to
Records
Section for
issuance
TOTAL None 6 days, 2 hours,

20 minutes
69
22. Recruitment, Selection, and Placement
This includes all activities in the hiring/recruitment of personnel at Central Luzon

Center for Health Development (Plantilla) to ensure that every applicant is aware of
the process.
This recruitment, selection and placement adheres to the provisions of the Omnibus
Rules on Appointments and Other Human Resource Actions (ORA OHRA) as
amended of the Civil Service Commission (CSC) as well as The Department of Health
(DOH) approved Merit and Selection Plan (MSP) and Internal Recruitment, Selection
and Placement Guidelines for Appointment to First, Second and Executive/Managerial
Positions in the Second Level in the DOH and its offices under Department Order No.
2019-0437
Office or Management Support Division – Human Resource Management

Division: Section

Who may avail: Interested Applicants
1. Letter of Intent indicating the Applicant

position applying for (1 original)
2. Personal Data Sheet (PDS) (3 Civil Service Commission (CSC) – Form 212
original) including Work (Downloadable)
Experience Sheet
3. Eligibility/license/rating - Civil Service Commission (CSC)

whichever is applicable (1 Professional Regulation Commission (PRC)
photocopy) Issuing Government Agency
4. Transcript of Records (1 School graduated

photocopy)
5. Certificate of Trainings / Seminars Training Provider

– if applicable (1 photocopy)
6. Latest Performance Rating (if Previous/Current Employer

applicable)
Requirements for successful applicant/s
1. Authenticated TOR, Diploma, School Graduated/Civil Service Commission

Board Rating/Certificate of
Eligibility (3 original)
70
2. Certificate of Trainings (1 Training Provider
photocopy)
3. Latest Performance Rating (if Previous/Current Employer

applicable)
4. Medical certificate (2 original) Civil Service Commission (CSC) – Form 211

With the following attachment: (Downloadable) and have it signed by a
government physician
Physical Examination results Any licensed health facility

(blood test, urinalysis, x-ray, drug
test, psychological exam and
*neuro-psychiatric exam for SG
15 and above and drivers (1
original)
*for original appointments only
5. National Bureau of Investigation National Bureau of Investigation

(NBI) Clearance (1 original)
6. Duly Notarized latest Statement of

Assets, Liabilities and Net worth
(SALN)
7. PSA issued Birth Certificate (1 Philippine Statistics Authority

Original Copy
8. Marriage Contract/Certificate (if

applicable)
9. Photocopy of the following:

HDMF (PAG-IBIG) Number
PHIC (PHILHEALTH) Number
Tax Identification Number (TIN)
Landbank Account Number (if
already available)
Government Service Insurance
System (GSIS) Number (if already
available)
Additional Requirements for Transferees with prior Government Service
1. Clearance from work, money,

property and legal accountabilities
from previous employer (1
Original Copy)
2. Certificate of Leave Credits (1 Previous/current employer

Original Copy)
3. Government Service Record (1

Original Copy)
71
4. Certificate of last salary/benefits
and other payments given by
previous office (1 Original Copy)

CLIENT STEPS
A. POSTING AND RECEIPT OF APPLICATION
1. Check the CL 1.1 Posts job None 20 days HRMS

CHD Website, vacancies in the Staff/HRMPSB
Official FB CLCHD Website, Secretariat
Page, bulletin Official FB Page HRMS
board or CSC and 3 conspicuous
Website for the places within the
list of job agency premises
vacancies
Note: Posting
period is at the
discretion of the
office but the
minimum is for 10
days
2. Submit 2.1 Receive None 15 Minutes Central

application documents and (per applicant) Receiving/
together with check for HRMS Staff
the complete completeness or ORD, HRMS
requirements as as routed to the
indicated in the office and for
checklist and or those who
as indicated in submitted online,
the Notice of print application
Job Vacancy to documents
the CLCHD
Central
Receiving
(walk-in),
courier or thru
online via the
provided email
or link
B. DOCUMENTS REVIEW AND SHORTLISTING OF APPLICANTS
72
3. Confirm 3.1 Upon None 20 days HRMPSB
attendance via expiration of the Secretariat
text/email deadline of End-User
submission of HRMS
applications,
conduct
documents review
to include
preparation of
master list of
applicants,
determination as
to qualification
based on
qualification
standards for the
position,
shortlisting of
qualified
applicants and
final assessment
of shortlisted
applicants
3.2 Inform None 1 day HRMPSB

qualified Secretariat
applicants on the HRMS
results of
assessment and
the date of their
examination and
regrets message
to those not
qualified thru text
message/phone
call/email.
C. EXAMINATION
4. Attend 4.1 Administer None 1 day HRMS

scheduled examination Staff/HRMPSB
examination Secretariat
HRMS
4.2 Evaluate/ None 15 days HRMS

validate Staff/HRMPSB
examination Secretariat
Division
Head/End-User
HRMS, Office of
Division
5. Confirm 5.1 Inform None 3 days HRMS
73
attendance via applicants of the Staff/HRMPSB
text/email result of their Secretariat
examination; HRMS
regret message for
those who failed
the passing mark
while for those
who passed inform
them on the date
of their panel
interview thru text
message/phone
call/email
D. PANEL INTERVIEW
6. Attend 6.1 Conduct Panel None 7 days HRMPSB

scheduled panel Interview
interview
6.2 Submission None 5 days HRMPSB
and consolidation
of panel interview
scores
E. CHARACTER INVESTIGATION
7. Provide 7.1 Conduct None 21 days HRMPSB

names and character Secretariat
contact details investigation for
of character those who
references underwent panel
through their interview
Personal Data
Sheet (PDS)
F. DELIBERATION AND PREPARATION OF COMPARATIVE ASSESSMENT

REPORT (CAR)
7.2 Consolidate None 1 day HRMPSB

summary of scores Secretariat
7.3 Deliberate None 1 day HRMPSB

results
7.4 Preparation of None 12 days HRMPSB

Comparative
Assessment
Report (CAR) and
resolution
including signing
7.5 Submit CAR to 1 day
the appointing None HRMPSB
authority Secretariat
74
G. SELECTION OF SUCCESSFUL APPLICANT
8. Await results Appointing None 11 days Appointing

of application authority reviews Authority
the CAR and ORD
select applicant/s
for appointment
Note: With the (paused-clock)

discretion of the
Appointing
Authority may
conduct further
evaluation/assess
ment
9. Confirms 9.1 Preparation of None 1 day HRMPSB

receipt of the congratulatory and Secretariat
results of regrets letter HRMS
application
9.2 Inform None 1 day HRMPSB
successful Secretariat
applicant of his/her
appointment and
to submit
requirements and
regrets message
unsuccessful
applicant of the
results of the
recruitment and
selection process
thru letter/
email/text
message
Note: None (paused-clock) HRMPSB

Chosen/Successfu Secretariat
l Applicants may
submit complete
documents within
30 days from the
issuance of letter
of successful
application
H. SUBMISSION OF REQUIREMENTS AND PREPARATION OF

APPOINTMENT
10. Submits 10.1 Receive None 1 day HRMS Staff

complete complete
requirements for requirements
appointment
Preparation of None 7 days HRMS Staff
75
Appointment and Appointing
Paper including Authority
signing by the HRMS, ORD
Appointing
Authority
I. RECEIPT OF APPOINTMENT, OATH OF OFFICE AND ASSUMPTION TO

DUTY
11. Signs 11.1 Present None 30 days HRMS

Appointment Appointment Staff/Newly
Paper Paper hired employee
Oath of Office 11.2 Schedule

and oath of office and
assumption to assumes duty of
Duty the position
Note: 11.3 Submit None 1 day HRMS Staff

Appointee(s) appointment
should assume papers for plantilla
to office within personnel at CSC
30 calendar field office
days from oath
of office Note: Appointment
Papers shall be
submitted to the
CSC on or before
the end of the
succeeding month
after the effectivity
date of
appointment.
160 days, 15
TOTAL None
minutes
76
23. Recruitment and Selection of Contract of Service
This includes all activities in the recruitment and selection of Contract of Service
personnel at the DOH Central Luzon Center for Health Development to ensure that
every applicant is aware of the process.
Office or Division: Management Support Division – Human Resource

Management Section

Who may avail: Interested Applicants
1. Application Letter indicating the position Applicant

applying for
(1 original copy – for walk-in applicants
(1 e-copy – for online submission)
2. Personal Data Sheet (PDS) Civil Service Commission (CSC) –

(1 original copy – for walk-in applicants Form 212 Revised 2017
3. Certificate of Eligibility – if applicable PRC/CSC

(1 photocopy – for walk-in applicants
Requirements for successful applicants:
1. Personal Data Sheet (PDS) Civil Service Commission (CSC) –

(4 original copies) Form 212 Revised 2017
2. TOR, PRC/Certificate of Eligibility Originating school/CSC

(1 Photocopy)
3. Medical Certificate Civil Service Commission (CSC) –

(3 original copies) Form 211, signed by a government
physician
4. Blood Test, Urinalysis, Chest X-Ray and Any DOH Licensed laboratory
Drug Test
(1 original copy)
5. Landbank /PHIC (Philhealth)/HDMF Landbank /PHIC (Philhealth)/HDMF

(Pag-Ibig)) Account Nos. (Pag-Ibig).
(1 Photocopy)
77
FEES PERSON
PROCESSING
CLIENT STEPS AGENCY ACTIONS TO BE RESPONS
TIME
PAID IBLE
1. Check the DOH 1.1 Post Notice None 10 Days HRMS

CLC Website, FB of Job Vacancies in Staff/CMU
page and bulletin three (3) Staff/ICTS
board for list of conspicuous places
job postings that includes CL
CHD Website,
Bulleting Board and
FB Page including
those from the
Provincial DOH
Offices
Note: Posting is at
the discretion of the
Head of Office/End-
user but the
recommended
period is 10 days
2. Submits 2.1 Receive None 5 days HRMS

Requirements at documents Staff
the CLCHD
Central Receiving, 2.2 Upon expiration
of the deadline of
Provincial DOH
submission of
Offices or thru
application, conduct
online via initial review as to
provided link/site requirements of the
job vacancy and
prepare masterlist
and or shortlist
which ever is
applicable
3. Confirm receipt of 3.1 Inform None 1 day HRMS

notice of initial qualified/shortlisted Staff
results of applicants for face
application to face or online
exam or interview,
whichever is
applicable, thru text
message/phone
call/email.
While those
disqualified
applicants, regret
thru text
78
message/phone
call/email
4. Attend scheduled 4.1 Conduct None 5 days HRMS

applicable examination/ Staff/End-
examination/ interview for user
interview (face to shortlisted
face or online) applicants End-user
4.2 Validate
examinations/intervi
ew results
4.3 Endorsement of
chosen
applicants/applicant
5. Confirm 5.1 Inform None 1 day HRMS

attendance via successful Staff
text/email applicant/s of the
result and the list of
requirements for
submission thru text
message/phone
call/email. While
those unsuccessful
applicants, regret
thru text
message/phone
call/email.
6. Submit pre- 4.1 Receive and None 1 day HRMS

employment validate complete Staff
requirements requirements and
prepare contract of
service
7. Contract Signing 5.1 Sign the None 30 minutes Chosen

Contracts of Service Applicant/
HRMS
Staff
TOTAL None 23 days 30

minutes
Note: For hiring COS project based to be deployed to LGUS, hospitals and other
partners, Head of Office has the discretion to deputized PDOHs in the assessment
and final evaluation of applicants
79
24. Procurement through Public Bidding
Perform procurement through Public Bidding to promote transparency, integrity,

economic, openness, fairness, competition and accountability.
Office or Bids and Awards Committee (BAC)

Division:

Transaction:
Who may avail: Interested Suppliers, Consultants and Contractors
Regular Goods and Equipment Regular Goods and Equipment

Approved Purchase Request (3 End-user
original copies), Work and Financial
Plan (photocopy) & Allocation List (1
original).
Infrastructure Projects Infrastructure Projects

Approved Plans and Program of End-user
Works, Scope of Works, and
Approved Budget for the Contract
(Original Copy)
Original Philippine Contractors Originating Agency/Establishment

Accreditation Board License,
Authorization Letter/Special Power
of Attorney if not the Owner and
Identification Card

CLIENT STEPS
1. Purchase 1.1. Check and None 10 minutes BAC Secretariat

Bidding validate the BAC
Documents at provided
BAC Office requirements
1.2. Issue Order See 5 minutes BAC Secretariat

of Payment schedule BAC
of fees
2. Payment at 2.1 Issuance of As 20 minutes Administrative

Cashier Office Official Receipt reflected Officer V/
on order Administrative
of Assistant III
payment Cashier Office
80
3. Present the 3.1. Issue None 10 minutes BAC Secretariat
official receipt at Bidding BAC
BAC Office Documents
through
electronic file
(CD) to
prospective
bidders
3.2. Conduct of None 1 day BAC, BAC

Pre-Bidding Secretariat,
Conference TWG, End-user,
Observers
*At least 7
calendar days
after posting
Prepares minutes BAC Secretariat

of Pre-Bidding
Conference, Bid
Bulletin if
applicable
3.3. Posting of None 30 minutes BAC Secretariat

Bid Bulletin to BAC
PhilGEPS and
CLCHD BAC
Bulletin Board if
applicable
3.4. Conduct of None 1 day BAC, BAC

Opening and Secretariat,
Submission of TWG, End-user,
Bidding Observers
Documents
*At least 12
calendar days
after pre-bidding
conference
4.Submit the 4.1. Receive the None 5 minutes BAC Secretariat

Bidding Bidding BAC
Documents Documents
4.2. Opening of None 1 day BAC

Public Bidding
Documents for
review,
evaluation and
declaration of
Lowest
Calculated Bid
81
(LCB)
*If Public Bidding

is unsuccessful,
return to the first
step. If two failed
biddings, BAC
will call for a
meeting to
schedule
Alternative Mode
of Procurement.
4.3. Prepare None 1 hour BAC Secretariat

Abstract of Bids BAC
and minutes of
Public Bidding
4.4. Prepare None 30 minutes BAC Secretariat

summary of bid BAC
from lowest to
highest for post-
qualification
purposes
4.5. Conduct of None 1 day Technical

Post-qualification Working Group
and prepares *Minimum 7
Post Qualification calendar days
Evaluation but not
Report exceeding 30
calendar days
4.6. Prepare and None 1 hour BAC Secretariat

review the Notice BAC
of post-
qualification and
disqualification,
BAC Resolution
and Notice of
Award
4.7. Approval of None 30 minutes BAC and HOPE

notice of post
qualification, BAC
Resolution and
Notice of Award
5. Receive the 5.1.Issue notice None 5 minutes BAC Secretariat

Post of post BAC
qualification qualification
5.2. Prepare and None 30 minutes BAC Secretariat

approve BAC
82
resolution and BAC
Notice of Award HOPE
6. Receive 6.1 Require the None 5 minutes BAC Secretariat

Notice of Award winning bidder to BAC
submit
Performance
Bond within 10
calendar days
upon receipt of
Notice of Award
7. Submit the 7.1. Receive and None 5 minutes BAC Secretariat

Performance validate the BAC
Bond submitted
Performance
bond
7.2. Prepare None 2 hours, 30 BAC Secretariat

Contract minutes BAC
Agreement/ Administrative
Memorandum of Assistant III
Agreement for Procurement
Infrastructure and Unit
Purchase Order
for regular goods
and equipment
8. Sign contract 8.1. Conduct None 4 hours, 30 HOPE

of agreement Contract signing minutes LCRB
for infrastructure for infrastructure BAC Secretariat
while approval of
Purchase Order
for regular goods
and equipment
8.2. Prepare and None 15 minutes BAC Secretariat

approve Notice to BAC
Proceed for HOPE
Infrastructure
9. Receive 9.2. Issue Notice None 5 minutes BAC Secretariat

Notice to to Proceed BAC
Proceed
TOTAL As 35 days, 4
reflected hours, 25
on order minutes
of
payment
*Procurement through Public Bidding is covered under RA 9184.
83
Schedule of Payment:
Approved Budget of the Contract Fees (PHP)
500,000 and below 500.00
More than 500,000 up to 1 1,000.00

Million
More than 1 Million up to 5 5,000.00

Million

Million

Million

Million
More than 500 Million 75,000.00
25. Release of Approved Requested Logistics (other than

routinely augmented logistics)
This service aims to prescribe the procedures in the flow for the distribution of
goods/commodities other than routinely augmented logistics.
Office or Division: Logistics Management Section (LMS)

Who may avail: All
Approved Request Letter (1 CHD

Photocopy)
Representative
Authorization Letter of the person Requesting Party

being represented (1 Original)
84
Government Issued Identification Card Post Office, DFA, PSA, SSS, GSIS, Pag-ibig,
of the person being represented COMELEC, LTO, PRC, NBI, PhilHealth, BIR
(1 Original, 1 Photocopy)

CLIENT STEPS
1. Submit 1.1 Receive and None 5 minutes Administrative

Required verify documents Assistant V /
Documents Administrative
Assistant II /
Warehouseman
Logistics
Management
Section
1.2 Issue 5 None 25 minutes Administrative

original copies of Assistant V /
Property Transfer Administrative
Report (PTR) and Assistant II /
issue requested Warehouseman
commodities Logistics
Management
Section
2. Sign the PTR, 2.1 Receive None 1 hour Administrative

receive and signed PTR and Assistant V /
check requested file documents Administrative
commodities *If Assistant II /
the content of the Warehouseman
commodities are Logistics
tally with the Management
PTR, submit 5 Section
copies of signed
PTR at Supply
Office
1 hour, 30
TOTAL None
minutes
85
26. Initial and Renewal Certification of Animal Bite Treatment
Centers/Animal Bite Clinics (ABTC/ABC), Free-Standing Family
Planning Clinics (FSFPC), HIV Treatment Facilities (HTF), Health
Facilities Providing TB Services, Health Facilities Compliant
with Mother and Baby-Friendly Health Facility Initiative
(MBFHFI)
Refers to the process of determining compliance of facilities to set standards, to

assure the quality of services based on existing policies and procedures. Renewal
period is within two (2) months to six (6) months prior to the certificate's expiry date.
The said certifications shall be valid within the following timeframe:
ABTC/ABC Certificate: 2 years

FSFPC Certificate of Compliance: 3 years
Health Facility with TB Services Certificate: 3 years
HTF Certificate of Recognition: No expiration
MBFHFI Certificate of Accreditation: 3 years
MBFHFI Certificate of Commitment: 1 year
Mother and Baby-Friendly Workplace Certification: 2 years
Office or Division: Local Health Support Division (LHSD)
Type of Transaction: G2B – Government to Business

Who may avail: Rural Health Units, Government and Private Hospitals,
Private Clinics and Workplaces
Letter of Intent (1 original or e-copy) Applicant
Accomplished Self-Assessment CHD official website or Program Online

Form (SAF) and/or required Storage or Respective Program Coordinator
attachments (for ABTC/ABC, Health or CHD Office
Facility with TB Services, HTF,
AFHF- with signature of the
Technical Assistance Provider
[Provincial/Highly Urbanized Cities
Program Coordinator/Development
Management Officer (DOH
Representative)] (1 original or e-
copy).
(MBFHFI) Accreditation:
86
● Accomplished self-appraisal
questionnaire
(bit.ly/MBFHISelfAppraisalQ);
● Health Facility Policies on
Breastfeeding, EINC, CSB and
Rooming-In, Infection
Prevention and Control
Measures signed by Health
Facility Chief/Head;
● Documentation/Evidence of
capacity-building activities (e.g.
training certificates, IEC
materials, attendance sheet,
training module/ syllabus,
pictures);
● Evidence of the presence of
applicable committees present
in the health facility; and
● Notarized Memorandum of
Agreement with RHU
MBFW Certification:
● Accomplished self-appraisal
questionnaire;
(bit.ly/MBFWorkplace-SAT)
● Company profile, vision, and
mission;
● Workplace Breastfeeding Policy
signed by the head of the
establishment/facility;
● List and specification of
Lactation Space/s and
equipment within the space/s
guided by DOH DC 2011-0365;
● Documentation of Lactation
Station/s and IEC Materials
promoting lactation and
women's health and nutrition
in the workplace
CLIENT STEPS
ACTION BE PAID TIME RESPONSIBLE
1. Submit 1.1 Receive the None 5 minutes Admin
documentary documentary Aide/Program
requirements to requirements Manager
CHD Central Central
Receiving or via Receiving/Prog
office email ram
address 1.2 Route None 1 day Regional
document to the Director/ARD/
Local Health OIC
Support Division
87
1.3 Route to None 1 day Chief/OIC
concerned LHSD
Cluster
1.4 Route to None 1 day Cluster Head/
concerned OIC-Cluster
Program Head
Coordinator LHSD
1.5 Review/ None 4 hours Program
evaluate the Coordinator
documentary LHSD
requirements as
to completeness
using a checklist
1.6 For either None 4 hours Program
virtual or on-site Coordinator
validation: LHSD
inform/notify the
client on the
schedule of
assessment
through official
program email, if
no
acknowledgemen
t received, notify
through phone
call. Schedule of
assessment shall
be made within
30 days after
submission of
complete
documentary
requirements.
1.6.1 For facilities

that do not
require a
response letter
from the
concerned
program proceed
to Step No. 2
1.6.2 For facilities

that require a
response letter
from the program,
proceed to Step
No. 1.7
1.7 Draft, review None 2 days Cluster Head/
and finalize the OIC-Cluster
response letter Head//Division
88
Chief/OIC
Chief
LHSD
1.8 Sign the final None 2 days Regional
response letter Director/OIC
RD’s Office
1.9 Issue None 1 day Administrative
response letter Aide VI
via official email Records
and courier Section
2. Participate in 2.1 Conduct None 5 days Certifying
the actual certification, exit Team
certification conference
assessment meeting, and
notification of
if non-compliant, deficiencies
facility shall (online or on-site)
comply within 20
days ABTC/ABC,
FSFPC, Health
Facility with TB
Services, HTF,
AFHF:
If the health
facility is non-
compliant, they
will be notified of
the deficiencies
to be submitted
within 5 days, for
reconsideration.
If noncompliant,
an extension of
20 days will be
alloted to provide
reasonable time
for improvements
and compliance.
If there is still
failure in
compliance, the
application will be
forfeited/
disapproved.
MBFHFI:
If the health
facility is non-
compliant, the
facility will be
referred to the
89
Provincial DOH
Office/
Provincial/City
Health Office for
further technical
assistance and
will be issued a
letter stipulating
deficiencies. This
will require a new
application. This
is also applicable
for MBFW
Assessment.
If the facility is
partially
compliant, a
Certificate of
Commitment
(COC) will be
issued and a
letter stipulating
recommendations
, for compliance
within 1 (one)
year from the
issuance of COC.
This may be
upgraded to COA
through another
application.
If the facility is
compliant, a
Certificate of
Accreditation
(COA) will be
issued with a
validity of 3
(three) years.
MBFW:
If the facility is
partially
compliant, a
MBFW
Certification will
be issued,
provided that the
recommendations
indicated in the
90
feedback letter is
complied within
30 (thirty) days.
For partially and

fully compliant
(MBFHI and
MBFW), proceed
with agency
action 2.2
FSFPC:
If the health
facility requires
further validation,
the Certifying
Team shall return
within 5 days with
a third person to
re-examine
problem areas.
The three-person
Certifying Team
shall then decide
to rate the facility
as either
compliant or non-
compliant.
If the facility is
evaluated as non-
compliant, the
facility may re-
apply for a
Certification Visit
after addressing
its deficiencies. A
waiting period of
not less than 30
days and not
more than 45
days shall be
enforced to
provide
reasonable time
for
improvements/co
mpliance. If a
facility
is rated non-
compliant on
three consecutive
91
occasions, the
waiting period
shall be increased
to not less than 60
days and not
more than 90
days.
If the facility is
compliant,
proceed agency
action 2.2.
2.2 Register the None 2 days Program
facility and Coordinator
recommend for LHSD
approval.
2.3 Approve None 2 days Regional
certification for Director/ARD/
compliant health OIC
facilities
3. Receive the 3.1 Inform/notify None 1 hour Program
Certificate the client on the Manager
schedule of pick- LHSD
up of Certificate
through phone
call, SMS or
official program
email.
3.2 Release None 1 day Program
Certificate (online Manager /
and on-site) Secretariat
LHSD
TOTAL None Complete and
compliant
documentary
requirements:
19 days, 1
hour, 5
minutes
92
27. Issuance of Permit to Construct
Department of Health Permit to Construct (DOH-PTC) is a permit issued by DOH
through Health Facilities and Services Regulatory Bureau (HFSRB)/ and the
Centers for Health Development (CHDs) to an applicant who will establish and
operate a hospital or other health facility, upon compliance with required
documents set forth in Administrative Order No. 2016-0042-A prior to the actual
construction of the said facility.
A DOH-PTC is also required for hospitals and other health facilities with substantial
alteration, expansion, renovation, increase in the number of beds, transfer of site
or add-on services beyond their service capability. It is a prerequisite for License
to Operate.
Applications must be filed from the first working day of the year to November 15
of the same year as prescribed in the DOH Administrative Order No. 2019-0004.
Office or Regulations, Licensing and Enforcement Division (RLED)

Division:
Classification: Highly-Technical

Who may avail: All Health Facilities
Accomplished Application Form for Website: www.hfsrb.doh.gov.ph

Permit to Construct a Health Facility
Letter of intent for new and existing Requesting party

health facility (background and
scope of the project)
Proof of Registration of Name of

Health Facility
● DTI/SEC Registration including From Department of Trade and Industry

Articles of Incorporation and By- (DTI)/ SEC/ CDA
Laws (for private health facility) Securities and Exchange Commission
Office/Department of Trade and Industry
● Enabling Act/ Board Resolution

(for government health facility) Local Government Unit
● Cooperative Development
Authority Registration including Cooperative Development Authority
Articles of Cooperation and By-
Laws
93
Three (3) Sets of Site Development Private/Government Practitioners
Plans and Architectural Floor Plans
(in blue print 20 x 30)
● Signed and sealed by an

Architect/Engineer
● Showing all areas with
appropriate scale, dimension and
labels
● Demonstrating proper spatial and HFSRB Website, refer to Guidelines in the
functional relationships of areas Application for Department of Health Permit
(refer to Checklist for Review of to Construct (DOH-PTC) AO 2016-0042-A
Floor Plan)
For expansion/renovation of an
existing health facility
● Latest DOH Approved Permit to Requesting party
Construct and Approved Floor
Plan with latest copy of
LTO/COA
● Floor Plan indicating proposed Private/Government Practitioners

change/s (refer to B.3 of the
Application Form)
Proof of Payment

CLIENT STEPS
1. Secure a 1.1 Give number None 5 minutes Guard on

number at the to the applicant Duty/PACD/
guard on RLED
duty/PACD/
RLED
2. Submit duly 2.1 Check the None 30 minutes Licensing

accomplished documentary Officer
application form requirements/appl RLED
and ication submitted
documentary
requirements 2.1. If complete,
prepare
appropriate Order
of Payment
2.2. If incomplete,
return the
documents to
applicant for
completion
3. Pay the 3.1 Issuance of Refer to 20 minutes AA/ Cashier

amount due Official Receipt Health Cashier
94
reflected in the Facility
Order of Schedule
Payment to the of Fees
Cashier’s Office
4. Present proof 4.1 Receive and None 30 minutes Licensing

of payment log to the Officer
(Official receipt) logbook/ D- RLED
Tracking System
the application/
documentary
requirements and
forward to
assigned staff
5. Await the 5.1 Evaluate the None 10 days Licensing

approval of submitted floor Officer
application plan RLED
submitted
5.1.1: If None 30 minutes Licensing
disapproved, Officer
prepare RLED
notification letter
5.1.2: If None 30 minutes Licensing

approved, Officer
prepare the PTC RLED
for
recommendation
of RD’s approval,
with notification
letter
5.2 Approve and None 4 days Regional

sign the PTC and Director
Floor
Plan/Disapprove
the PTC and
Floor Plan, and
sign the
Notification Letter
6. Receive the 6.1 Record and None 30 minutes AA/ Records

PTC release the Office
approved PTC
TOTAL Refer to 14 days, 2

Health hours, 55
Facility minutes
Schedule
of Fees
Schedule of Fees: Updated schedule of Fees may be downloaded at

hfsrb.doh.gov.ph. See Annex for the Fees listed on the Orders of Payment (OP Forms)
95
● OP Form 06 – Permit to Construct
96
28. Issuance of Initial License to Operate/Certificate of
Accreditation/ Authority to Operate/ Certificate of Registration of
a Regulated Health Facility
This procedure starts with the receipt of the application to the issuance of
LTO/COA/ATO/COR by the Health Facilities and Services Regulatory Bureau
(HFSRB)/ and the Centers for Health Development (CHDs).
License to Operate (LTO) – a formal authority issued by the DOH to an individual,

agency, partnership or corporation to operate a hospital or other health facility. It is
a prerequisite for accreditation of a health facility (regulated by Health Facilities and
Services Regulatory Bureau (HFSRB)) or by any accrediting body recognized by
DOH. An approved Permit to Construct (PTC) is a pre-requisite for the application
of LTO for regulated health facilities.
Validity of LTO:
Acute/Custodial Psychiatric Care Facility 1 year
Birthing Home (BH) 1 year
Blood Center (BC) 3 years
Clinical Laboratory (CL) 1 year
Dental Laboratories (DL) 3 years
Hospital 1 year
Infirmary 1 year
Psychiatric Care Facility (PCF) 3 years
Add-on services 1 year
Authority to Operate (ATO) – It is a formal permit issued by the DOH-CHD to an

individual, partnership, corporation or association to a BCU/BS.
Validity of ATO for facilities under One-Stop Shop

Blood Collection Unit (BCU) - 1 year follows the validity of the Hospital LTO
Blood Station - 1 year
Blood Bank - 1 year
Blood Bank with Additional Functions - 1 year
Validity of ATO for Non-Hospital Based (NOT under One-Stop Shop):

Blood Collection Unit (BCU) – 3 years
Blood Station (BS) – 3 years
Blood Bank - 3 years
Blood Bank with Additional Functions - 3 years
Certificate of Registration for a Special Clinical Laboratory- is a certificate

issued to a clinical laboratory that offers highly specialized laboratory services that
are usually not provided by a general clinical laboratory. A one-time registration
applies to clinical laboratories.
For Level 1, Infirmary, PCF, BH, BCU, BS, CL, DL (filed at CHD Regional Office)
The application for a Certificate of Registration shall be done in the following

Offices:
A. Regional Office: Level 1 Hospitals, Infirmaries, Primary Care Facilities (PCF)
Government and Private, Birthing Homes, Clinical Laboratories, Dental
Laboratories
97
B. DOH, HFSRB, Building 15: Levels 2 and 3 Hospitals, All Free-standing facilities
such as: Ambulatory Surgical Clinics, Dialysis, Drug Abuse Treatment and
Rehabilitation Center (DATRC), Drug Testing Laboratories, Laboratories for
Drinking Water Analysis, Medical Facilities for Overseas Workers and
Seafarers (MFOWS)
Pursuant to Administrative Order No. 2019-0004 on the Guidelines on Annual Cut-

off Dates for the Receipt of Complete Application for Regulatory Authorizations
Issued by the Department of Health, all applicants shall adhere to the following
timelines:
Type of Application Application period Annual cut-off date
● DOH – LTO 1st working day of the November 15 of the same

● DOH – PTC year to November 15 of year
● DOH – ATO the same year
● DOH – COR
holidays and work suspension and subject to the Guidelines found in the Annual
Cut-off Dates for Receipt of Complete Applications for Regulatory Authorizations
Issued by the Department of Health (AO 2019-0004).

Division:

Who may avail: All Health Facilities
Application Form 1, latest version From the HFSRB website (hfsrb.doh.gov.ph)

from HFSRB (for initial & renewal) (downloadable) or CHD RLED Office
Application form 2, latest version of

the form from HFSRB (for facility
with changes, renovation, expansion
and alteration), if applicable
Acknowledgement (notarized) From the HFSRB website hfsrb.doh.gov.ph

(downloadable) or CHD RLED Office
For initial/new application,

Proof of ownership and Name of
Facility:
● DTI/SEC/CDA Registration From Department of Trade and Industry
including Articles of (DTI)/ SEC/ CDA
Incorporation/ Corporation and
By-Laws Local Government Unit where the facility is
● Enabling Act/LGU Resolution (for located
government health facility)
98
Application Form for Medical X-ray From the FDA website (www.fda.gov.ph)
Facility, if applicable
Application Form for Pharmacy, if From the FDA website (www.fda.gov.ph)

applicable
Accomplished Health Facility Self- From the HFSRB website hfsrb.doh.gov.ph

Assessment Tool (downloadable) or at CHD-RLED office
Health Facility Geographic Form From the HFSRB website hfsrb.doh.gov.ph

(Geographic Coordinates) (downloadable) or at CHD- RLED office
-Required for Initial/New application
Proof of Payment
PERSON
AGENCY FEES TO PROCESSING
CLIENT STEPS RESPONSIBL
ACTIONS BE PAID TIME
E
1. Secure a 1.1 Give number None 5 minutes Guard on

number at the to applicant Duty/PACDO/
guard on RLED
duty/PACD/
RLED.
2. Submit duly 2.1. Check the None 12 hours AA/Regulatory

application form requirements/ RLED
and application
documentary submitted
requirements
2.1.1 If complete,
prepare
appropriate Order
of Payment
2.1.2.a If
incomplete, notify
the walk-in client
of the lacking
documents after
evaluation
2.1.2.b If
submitted
through
email/dropbox
and incomplete,
notify the client of
the lacking
documents
through email
upon receipt and
evaluation
99
3. Pay the 3.1 Issuance of Refer to 20 minutes AA/ Cashier
Order of schedule
Payment to the of fees
Cashier’s Office
4. Present proof 4.1 Receive None 5 minutes AA/ Regulatory

of payment Official Receipt Officer
(OR) and RLED
photocopy OR
5. Await the 5.1 Receive and None 1 day AA/ Regulatory

schedule for log to D-Tracking Officer
inspection of System the RLED
health facility application/docu
mentary
requirements and
forwards to
designated staff
6. Concur with 6.1 Schedule the None 5 days Assigned

the schedule for inspection and Regulatory
inspection prepare travel Officer/s
documents (Paused- RLED
(RPO, Vehicle clock)
Request) and
inform the health
facility through
letter/e-mail/
phone call
6.2 Travel and None 3 days Assigned

Conduct Regulatory
Inspection of Officer/s
health facility RLED
6.2.1 Provide one

(1) photocopy of
the assessment
tool to the facility
or viewing rights
to the Google
Sheet (Report of
Findings) to the
facility
7.1 If compliant, 7.1. Recommend None 4 days Assigned

wait for the issuance of Regulatory
issuance of LTO/ATO/COA/ Officer/s
LTO/ATO/COA/ COR for fully RLED
COR complied health
facility
100
for facility with for facility with
non-compliance non-compliance
findings: findings:
7.1.1 Submit 7.1.1 Facility will (Paused-
proof of be given 30 clock)
compliance calendar days to
within 30 comply with the
calendar days deficiencies upon
inspection, and
failure to comply
will result in the
denial of the
application and
the forfeiture of
the payment
if non-compliant, None 2 days Assigned

7.2.1 Inform the Regulatory
facility the reason (Paused- Officer/s
of denial of clock) RLED
application
through letter/e-
mail
if compliant:
7.2.2. Prepare
the LTO/ATO/
COA/COR
7.3. Approve and None 4 days Regional

sign the Director
LTO/ATO/COA/C
OR
8. Receive the 8.1 Record and None 30 minutes Records

approved release the Section
LTO/ATO/COA/ approved
COR LTO/ATO/COA/C
OR

Health hours
Facility
schedule
of fees

OP Form 01 – One-Stop-Shop Private Hospital

OP Form 02 – One-Stop-Shop Government Hospital (Non-DOH Retained)
OP Form 03 – OSS Non-Hospital Based Health Facilities w/Ancillary Services
OP Form 04 – OSS Non-Hospital Based Non-OSS Health Facilities Services
OP Form 05 – Drug Testing Laboratory
101
OP Form 06 – Permit to Construct
OP Form 08 – Dental Laboratory
OP Form 09 – Massage Therapist and Embalmers
One Stop-Shop Private Hospital Form OP-01
102
One Stop-Shop Government Hospital (Non DOH-Retained) OP-02
103
OSS Non-Hospital Based Health Facilities with Ancillary Services OP-03
104
Non-Hospital Based Non-OSS Health Facilities and Services OP-04
105
Drug Testing Laboratory OP-05
106
Permit to Construct OP-06
107
Embalmers/Massage Therapists OP-09
108
29. Renewal of License to Operate/Certificate of Accreditation/
Authority to Operate/Certificate of Registration of a Regulated
Health Facility
This procedure starts with the receipt of application for the issuance of
LTO/COA/ATO/COR by the Health Facilities and Services Regulatory Bureau
(HFSRB)/ and the Centers for Health Development (CHDs).
License to Operate (LTO) – a formal authority issued by the DOH to an individual,

agency, partnership or corporation to operate a hospital or other health facility. It is
a prerequisite for accreditation of a health facility (regulated by BHFS) by any
accrediting body recognized by DOH.
Validity of LTO:
Adult/Custodial Psychiatric Care Facility – 1 year
Ambulance Service Provider (ASP) – 3 years (Free-Standing); 1 year (Institution-
Based)
Ambulatory Surgical Clinic (ASC) – 3 years
Birthing Home (BH) – 1 year
Blood Center (BC) – 3 years
Clinical Laboratory (CL) – 1 year
Dental Laboratories (DL) – 3 years
Dialysis Clinic (DC) – 3 years (Free-Standing); 1 year (Institution-Based)
Hospital- 1 year
Infirmary – 1 year
Primary Care Facility (PCF) – 3 years
**Add-on Services – 1 year
Certificate of Accreditation (COA) – a formal authorization issued by the HFSRB

to an individual, partnership, corporation or association to operate a medical facility
for overseas workers and seafarers.
Drug Testing Laboratory (DTL) – 1 year
Drug Treatment Rehabilitation Center (DATRC) – 3 years
Laboratory for Drinking Water and Analysis (LDWA) – 3 years
Medical Facility for Overseas Workers and Seafarers (MFOWS) – 3 years
Authority to Operate (ATO) – It is a formal permit issued by the DOH-CHD to an

individual, partnership, corporation or association to a BCU/BS.
Validity of ATO for facilities under One-Stop Shop

Blood Collection Unit (BCU) - 1 year following LTO validity
Blood Station - 1 year
Blood Bank - 1 year
Blood Bank with Additional Functions - 1 year
Validity of ATO for Non-Hospital Based NOT under One-Stop Shop:

Blood Collection Unit (BCU) – 3 years
Blood Station (BS) – 3 years
Blood Bank - 3 years
Blood Bank with Additional Functions - 3 years
Certificate of Registration for a Special Clinical Laboratory- is a certificate

issued to a clinical laboratory that offers highly specialized laboratory services that
are usually not provided by a general clinical laboratory.
109
One-time registration of a clinical laboratory.
For Level 1, Infirmary, BH, BCU, BS, CL, DL (filed at CHD Regional Office)
For Level 2, Level 3 Hospitals, ASP, BC, ASC, Dialysis, DATRC, DTL, LDWA,
MFOWS, COR of Special Clinical Laboratory, PCF (filed at DOH, HFSRB, Bldg.
15)
The Renewal period for DOH-LTO/ATO/COA shall be from October 1 to December

15 of the current year. A 10% discount shall be given to those who filed complete
renewal applications from October 1 to November 30 of the current year.
Eligible for Renewal:

• Facilities with no sanctions, violations or deficiencies;
• Facilities which have corrected/complied to the noted violations at the time of
application; and
• Facilities which submitted/participated in the Online Health Facility Statistical
Reporting System (OHFSRS)
The DOH-LTO/ATO/COA of those facilities with sanctions, violations or deficiencies

shall be renewed only after serving out their deficiencies. If compliance was unmet
after the expiration of the DOH-LTO/ATO/COA, the date of validity of the new DOH-
LTO/ATO/COA shall start from the date of full compliance.
1. All applicants shall adhere to the following timelines: Renewal for DOH LTO,
DOH COA, DOH ATO from October 1 to December 15; Cut off-date is December
15;
2. If the cut-off date falls on a weekend or is declared as a regular/special/non-

working holiday, or there is a force majeure, the cut-off date shall automatically be
moved to the next working day following the holiday or weekend.
3. The CHD-RLEDs shall not accept application whether manual or through the
Online Licensing and Regulatory System beyond the set cut-off dates of the current
year.
4. Applicants who intend to submit via mail or courier shall ensure that their
applications shall be received by the CHD-RLEDs on or before the cut-off dates
5. Applications for renewal of expired DOH-LTO/COA/ATO shall still be processed

subject to penalties and sanctions.
SANCTIONS:
Length of Expiry - Less than or equal to three months expired (Penalty:
100% surcharge and a gap in the Validity of DOH-LTO/COA/ATO) Remarks: For
the processing of renewal; More than three months - remarks: For processing as
initial.
Application for DOH-PTC, DOH-LTO/COA/ATO shall be required
holidays and work suspension and subject to the Guidelines found in the Annual
Cut-off Dates for Receipt of Complete Applications for Regulatory Authorizations
Issued by the Department of Health (AO 2019-0004).
110
Division:

Who may avail: All Regulated Licensed Health Facilities
Application form1 (renewal) From the HFSRB website

(hfsrb.doh.gov.ph) (downloadable) or CHD
RLED Offices
Acknowledgement (notarized) From the HFSRB website hfsrb.doh.gov.ph

(downloadable) or CHD RLED Offices
Application Form for Medical X-ray From the FDA website (www.fda.gov.ph)
Facility (if applicable)
Application Form for Pharmacy (if From the FDA website (www.fda.gov.ph)
applicable)
Accomplished Health Facility Self- From the HFSRB website hfsrb.doh.gov.ph

Assessment Tool (downloadable) or at CHD-RLED offices
Proof of Payment Cashier

(presentation of Official Receipt)
FEES PERSON
AGENCY PROCESSING
CLIENT STEPS TO BE RESPONSIBL
ACTIONS TIME
PAID E
1. Secure a 1.1 Give number None 5 minutes Guard on Duty

number at the to applicant / PACD/RLED
guard on
duty/PACD/
RLED
2. Submit duly 2.1 Check the None 1 hour Licensing

application form requirements/appl RLED
and ication submitted
documentary
requirements 2.1.1 If complete,
prepare
appropriate Order
of Payment
If incomplete,
notify the client of
the lacking
111
documents in
writing
3. Pay the 3.1 Issuance of Refer to 20 minutes AA / Cashier

Order of schedule
Payment to the of fees
Cashier’s Office
4. Present proof 4.1 Receive None 5 minutes Administrative

of payment application and Assistant /
(Official receipt) documentary Licensing
requirements and Officer
photocopy the OR RLED
5. Wait for the 5.1 Processing of None 1 day Licensing

issuance of LTO/ATO/COA/ (Paused- Officer
LTO/ATO/COA/ COR clock) RLED
COR
5.2 Approve and None 4 days Regional
sign the Director/
LTO/ATO/COA/ OIC/ARD
COR
6. Receive the 6.1 Record and None 30 minutes AA/ Records

approved release the Section
LTO/ATO/COA/ approved
COR LTO/ATO/COA/C
OR

Health hours
Facility
schedul
e of fees

● OP Form 01 – One-Stop-Shop Private Hospital

● OP Form 02 – One-Stop-Shop Government Hospital (Non-DOH Retained)
● OP Form 03 – OSS Non-Hospital Based Health Facilities w/Ancillary Services
● OP Form 04 – OSS Non-Hospital Based Non-OSS Health Facilities Services
● OP Form 05 – Drug Testing Laboratory
● OP Form 08 – Dental Laboratory
● OP Form 09 – Massage Therapist and Embalmers
112
One Stop-Shop Private Hospital Form OP-01
113
One Stop-Shop Government Hospital (Non-DOH Retained) OP-02
114
OSS Non-Hospital Based Health Facilities with Ancillary Services OP-03
115
116
Drug Testing Laboratory OP-05
117
118
30. Remote Collection Permit for Clinical Laboratories
A permit issued by Health Facilities and Services Regulatory Bureau (HFSRB) /

Centers for Health Development (CHDs) to DOH-licensed clinical laboratories
conducting mobile collection. The permit allows clinical laboratories to operate only
within one hundred (100) km radius from the main laboratory. Applicants may apply
at least seven (7) working days prior to scheduled remote collection activity. The
permit is valid for 2 weeks.

Division:

Who may avail: All DOH-Licensed Clinical Laboratories
Accomplished Application Form DOH-HFSRB website/CHD RLED Offices
Letter of Request signed by the Head Requesting party

of the Clinical Laboratory with the
following information:
Name of facility with DOH-LTO
number
Address of facility
Date of Collection
Time of Collection
Venue
Estimated number of clients
Specimen to be collected
List of Personnel who will conduct
the activity
Notarized Memorandum of Requesting party

Agreement or Contract between the
contracting parties
Technical or operational procedures Requesting party

for remote collection including
specimen handling and
transportation
List of laboratory supplies/equipment Requesting party

including the transport materials
Present proof of payment Requesting party
119
CLIENT STEPS
1. Secure a 1.1 Give None 15 minutes Guard on Duty/

number at the number to PAD
guard on applicant
duty/PACD and
wait to be called.
2. Submit the 2.1 Review and None 1 hour Regulatory
accomplished evaluate Officers
application form completeness RLED
with the required and correctness
documents of the submitted
documents
2.1.1 If complete
and within
prescribed
period, issue
order of
payment
If incomplete or
not within
prescribed
period, return
application and
inform the
reason
3. Pay Fee to 3.1 Issuance of PHP 20 minutes Cashier
Cashier Official Receipt 500 x
number
of site
4. Present proof of 4.1 None 15 minutes Regulatory
payment to Photocopy Officers
Licensing Office the official RLED
receipt
5. Wait for the 5.1 Process and None 1 hour Regulatory
signed RCP-CL review the RCP- Officers
CL for RD’s (Paused-clock) RLED
approval
RCP-CL Director/RLED
Chief
6. Receive the 6.1 Record and None 30 minutes Admin Aide VI/
approved RCP- release Records Section
CL approved
RCPCL
120
TOTAL PHP 4 days, 3
500 x hours, 20
number minutes
of site

● OP Form 04 – OSS Non-Hospital Based Non-OSS Health Facilities Services
121
31. Renewal of Registration of Licensed Embalmers and Licensed
Massage Therapists
This is usually undertaken every three (3) years by licensed embalmers and
massage therapists.

Division:

Transaction:
Who may avail: Licensed Embalmers and Massage Therapists

REQUIREMENTS
Renewal Application Form CHD Office
Presentation of the following:

Professional Tax Receipt (1 Local Government Unit
original)
Resident Certificate (1 original) Local Government Unit
Medical Certificate (Chest X-ray) 1 From any government physician
photocopy
Professional Identification Card SSS, DFA, LGUs issued ID, DSWD,
(original) Barangay, NBI, PAG-IBIG, PHILHEALTH,
COMELEC, LTO
CEE/CEUE Certification of Credit Accredited Training Institution

Units Earned (30 units) - original
Certificate of Registration (1 Committee on Embalmers/Undertaker

photocopy)
Recent ID Picture: 1 pc 1x1, 2 pcs. Any photo studio

2x2
for Category I
Practicing Professional: Applicant’s Employer
Employer’s Certificate/ Business
Permit
for Category II
Non-Practicing Professional: Requesting party
Authorized letter re: professional
not practicing but still want to be
included in the Master List/
Registry
122
Presentation of Proof of Payment Cashier

CLIENT STEPS
1. Secure a 1.1 Give None 5 minutes Guard on

number at the number to Duty/PAD
guard on applicant
duty/PACD
2. Submit 2.1 Receive None 15 minutes Licensing

Renewal the filled-up Officer/
Requirements Renewal AA
Application RLED
Form and
other
requirements
2.2 Review of None 15 minutes Licensing

Completeness Officer/
/ Verification of AA
Authenticity of RLED
the Submitted
Documents
2.2.1 PHP 15 minutes Licensing

if complete: 250.00 Officer/
issue order of If with AA
payment penalty RLED
(from day
1 to one
year):
83.33; if
more than
one (1)
year,
166.66
If incomplete: None 15 minutes Licensing

notify the client Officer/
of lacking AA
documents RLED
through a
phone call
3. Pay Fee to 3.1 Issuance None 20 minutes Cashier

Cashier of Official
Receipt
4. Present proof 4.1 Receive None 15 minutes Regulatory

of payment and photocopy Officers
the official RLED
receipt
123
5. Wait for the 5.1 Process None 1 hour Regulatory
issuance of the ID and Officers
signed ID and Certificate RLED
Certificate of of Registration
Registration
the ID and Director
Certificate of
Registration
6. Receive the 6.1 Record None 30 minutes Admin Aide VI/

approved ID and and release of Records
Certificate of the approved Section
Registration ID and
Certificate of
Registration
TOTAL Php 2 days,

250.00 3 hours,
If with 10 minutes
penalty
(from day
1 to one
year):
83.33; if
more than
one (1)
year,
166.66

● OP Form 09 – Massage Therapist and Embalmers
124
125
32. Validation of Drug Test Kits
Drug Testing Kits (DTKs) validation curbs proliferation or use of fake Drug Test Kits
or those which are not approved by the Food and Drugs Administration. Centers
for Health Development (CHDs) inspect or validate the DTKs of Drug Testing
Laboratories (DTLs). DTLs shall register online newly procured DTKs and request
for a schedule of DTK validation from their respective CHD. The DTLs will log on to
Integrated Drug Test Operations Management Information System (IDTOMIS)
website using user ID and password. Authorized DTL personnel shall be requested
to provide a login ID and password via email through IDTOMIS.

Division:

Who may avail: All DOH-Licensed Drug Testing Laboratories
Drug Testing Kit Validation Form IDTOMIS Website
Used Drug Testing Kits with drug Requesting party

test results
Newly procured Drug Testing Kits FDA-Approved Drug Testing Kit Supplier
Facility to return at least 50% of

used kits from the previous DTK
Balance

CLIENT STEPS
1. Get a number at 1.1 Give None 15 minutes Guard on Duty/

the guard on number to PACD/RLED
duty/PACD/RLED. applicant
2. Submit the Drug 2.1 Receive None 30 minutes Regulatory

Test Kits validation validation form, Officers
form with the used count and RLED
drug test kits with check used
drug test result and newly
and new drug test procured DTKs
kits
3. Wait for the 3.1 Validate None 10 minutes Regulatory

validated DTKs the newly Officers
procured DTKs RLED
126
thru IDTOMIS
Website
3.2 Marking of None 20 minutes Regulatory

the newly Officers
procured DTKs RLED
for notation
and affix
signature on
the boxes
3.3 Encoding None 20 minutes Regulatory

of new and Officers/IDTOMI
used DTKs S Personnel
RLED
4. Receive the 4.1 Return/ None 20 minutes Regulatory

validated DTKs release the Officers
validated RLED
DTKS
1 hour, 55
TOTAL None
minutes
127
CENTRAL LUZON CENTER FOR HEALTH
DEVELOPMENT
INTERNAL SERVICES
128
01. Travelling Expenses Claims
Processing to payment of travelling expenses claims.
Office or Accounting Section

Division:
Type of G2G – Government to Government

Transaction:
Who may avail: CLCHD Personnel
Disbursement Voucher (2 original) GAM (Appendix 32), Drive R
Itinerary of Travel (2 original) GAM (Appendix 45), Drive R
Certificate of Travel Completed (2 GAM (Appendix 47)

original)
Department Personnel Order / Records, PDOHO, Central Office, GSS

Regional Personnel Order /
Provincial Personnel Order / Trip
Ticket, for drivers (1 photocopy)
If with approved DPO, RPO and

PPO are not required
Certificate of Appearance (1 Claimant

original)
Official Receipts, if applicable (1 Claimant

original copy and 1 photocopy)
Feedback Report or Journal, if Claimant

applicable (1 original)
Boarding Pass, if applicable (1 Claimant

original or electronic copy)
Certification of Expenses not Drive R

Requiring Receipts, if applicable
Reimbursement Expense Receipt, if Drive R

applicable
Itinerary Receipt, for airfare (1 Drive R

electronic copy)
129
Certification of Travel (For Job Drive R
Orders)
WFP Planning

CLIENT STEPS
1.Submit the 1.1 Receive and None 15 minutes Administrative

required check for Assistant II/
documents completeness of Administrative
required Assistant III
documents, (Receiving)
assign DV Accounting
number, stamp
the processed-
indexed-NCA box
on the face of the
DV and record it
in the logbook.
Forward the
same to the
respective
accounting staff
for processing
If incomplete:
Return the
documents for
completion
1.2 Receive and None 1 day, 3 hours, Administrative

record the same 45 mins Assistant III
on the logbook. (Processing)
Accounting
Review accuracy
of computation.
Affix initial on
“Processed”
column of the
Processed-
Indexed-NCA box
Enter the details

of the DV in the
corresponding
Index of Payment
(IoP) of the
claimant as proof
that claim has
been processed
and affix his initial
on “Indexed”
130
column of the
Processed-
Indexed-NCA box
and forward the
DV with attached
supporting
documents to
Budget Section
for funding
1.3 Receive the None 3 hours, 30 Administrative

documents and mins Aide V
record the same Budget
on the logbook.
Prepare and
attach the
Obligation
Request and
Status (ORS) and
forward the
documents to the
respective
Division Head
1.4 Sign “Box A” None 30 minutes Respective

of the ORS and Division Head
forward the same
to the Budget
Section
1.5 Verify None 1 day Administrative

availability of Officer V
allotment. Upon Budget
verification,
obligate the
amount by writing
in the ORS the
obligation
number, the
amount, date of
obligation,
Program, Project,
Activity (PPA)
and the Account
Code of the
transaction in
their
corresponding
Registry and
certify the
availability of
allotment and
obligations and
131
sign in the “Box
B” of ORS.
Forward the
documents to the
budget staff for
release to
Accounting
Section
1.6 Receive and None 30 minutes Administrative

record the Assistant II
transaction in the Accounting
Cash Control
File. Indicate the
NCA/NTCA No.,
amount of the
Processed-
Indexed-NCA box
and forward the
DV to the
Accountant for
review and
signature
1.7 Further None 7 hours, 30 Accountant III /

review the mins Accountant II
accuracy of the Accountant
computation and
completeness of
supporting
documents of the
transaction.
Certify the
completeness
and correctness
of supporting
documents and
certify cash
availability by
signing “Box C”
of the DV and
shall forward the
DV to the
Releasing
Accounting Staff
for release to the
RD/ARD Office
1.8 Sign the “Box None 1 day Regional

D” of the DV and Director/Assista
forward the DV nt Regional
with the Director/OIC
132
supporting
documents for
release to
Cashier Section
1.9 Receive and None 6 hours Administrative

record the Assistant II
transaction on Cashier
the Incoming File
and prepare the
list of complete
DVs with account
details
1.10 Review the None 2 hours Administrative

details on the list, Officer V
enter the same Cashier
on the cash
control and issue
check
1.11 Prepares None 5 hours Administrative

the Advice of Officer III
Checks Issued Cashier
and Cancelled
(ACIC).
Details will be
encoded and
approved on the
Land Bank of the
Philippines-
Electronic
Modified
Disbursement
(LBP-eMDS)
System.
Prepare the
Check and the
Abstract for the
list of issued
check.
Same will be
forwarded to
RD/ARD for
approval.
1.12 Receive and None 1 hour RD/ARD

sign the ACIC,
Abstract and
Check issued
133
and forward the
same to Cashier.
1.13 Receive and None 2 hours Administrative

arrange the Officer V /
signed Administrative
documents. Officer III
An electronic Cashier
copy of approved
Abstract shall be
saved to USB
flash drive.
Deliver the same

to the bank along
with the
electronic copy of
Abstract.
TOTAL None 7 days
02. Payment of Petty Cash
Payment for small amount of expenses like mailing, notarial fee, meals and
snacks, office supplies, and other supplies and materials.
Office or Cashier Section

Division:

Transaction:
Who may avail: CHD Permanent Employees
Drive R
Petty Cash Voucher (PCV) (1 original)
GAM (Appendix 48)
Drive R
Purchase Request
GAM (Appendix 48)
Additional requirement for repairs and maintenance:
Pre and post inspection report GSS Office
134
Justification/certification for repair GSS Office
Additional requirement for office supplies, and other supplies and materials, and
for purchases involving PHP2,000 and above
Abstract of Canvass Claimant
Canvass from at least 3 suppliers Claimant
FEES
AGENCY TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE TIME RESPONSIBLE
PAID
1. Submit approved 1.1 Receive PCV None 5 minutes Administrative

form and other with supporting Officer V
additional documents Cashier Section
requirements
accordingly at 1.2 Assign control None 10 minutes Administrative
Cashier Office number Officer V
Cashier Section
1.3 Release of None 20 minutes Administrative

fund Officer V
Cashier Section
2. Sign the 2.1 Receive and None 10 minutes Administrative

“Received by” signed PCV Officer V
portion of the PCV Cashier Section
TOTAL None 45 minutes
135
03. Video and Event Coverage Request
The Video and Event Coverage Request covers the requirements for filming
multiple angles, shots, and photo documentations to post-production of internal or
program events of the CLCHD, including coverage of CLCHD spokesperson’s
video messages.

Division:

Transaction:
Who may avail: CLCHD Process Owners and Program Managers
Video and Event Coverage Request CLCHD CMU Office or

Form (1 original or 1 e-copy) http://tiny.cc/clchdcmucoverage
FEES
AGENCY PROCESSING PERSON
CLIENT STEPS TO BE
ACTIONS TIME RESPONSIBLE
PAID

accomplished acknowledge Officer
Form via Google accomplished II/Creative Arts
Form form via email Specialist
CMU
Note: Incomplete
form will not be 1.2 Check for None 1 hour Health Program
accepted by completeness of Officer
Gform, the request form and II/Creative Arts
requesting party attachments Specialist/Healt
shall complete all h Education
required entries If incomplete and Promotion
return to client Officer II/Senior
Health Program
Officer
CMU
1.3 Confirm with None 6 hours, 30 Health Program

schedule of minutes Officer
activities and II/Creative Arts
availability of Specialist/Healt
personnel h Education
and Promotion
Officer II/Senior
Health Program
Officer
136
CMU
1.3 Issue None 15 minutes Health Program

response via e- Officer
mail address II/Creative Arts
Specialist/Healt
h Education
and Promotion
Officer II/Senior
Health Program
Officer
CMU
TOTAL None 1 day
04. Creative and Brand Identity Development Request
The Creative and Brand Identity Development request covers requests with
creative requirements such as but not limited to the overall layout and branding
development, presentations, and other visual identity requirements. The
completion of the requests will follow the timeline specified, the platform or channel
for distribution, and the attachment of appropriate reference materials such as
policies, briefs, base design, etc.

Division:

Transaction:
Who may avail: CLCHD Program Managers
Creative and Brand Identity CLCHD CMU Office or

Development Request Form (1 original http://tiny.cc/clchdcmubranddevt
or 1 e-copy)
FEES
CLIENT STEPS TO BE
PAID

Form via Google accomplished Creative Arts
Form form Specialist
137
CMU
Note: Incomplete
form will not be 1.2 Check for None 1 hour Health Program
accepted by completeness of Officer
Gform, the request form and II/Creative Arts
requesting party attachments Specialist/Healt
shall complete all h Education
required entries If incomplete and Promotion
return to client Officer II/Senior
Health Program
Officer
CMU
1.3 Coordinate None 30 minutes Health Program

with requesting Officer
program/ II/Creative Arts
section/unit for Specialist/Healt
specific details of h Education
request and Promotion
Officer II/Senior
Health Program
Officer
CMU
1.4 Prepare and None 4 days Health Program

develop lay-out Officer
and design II/Creative Arts
Specialist
CMU
1.5 Send draft None 2 days, 6 Health Program

prototype to hours Officer
requesting II/Creative Arts
program/ Specialist
section/unit for CMU
review and revise
accordingly
1.5 Issue final None 15 minutes Health Program

design/lay-out via Officer
e-mail II/Creative Arts
Specialist
CMU
TOTAL None 7 days
138
05. Branding Clearance and Distribution Request
The Branding Clearance and Distribution request identifies and ensures that the
various communication materials are vetted and have adhered to the standard
branding guidelines of the Department of Health. Prototypes created by the
Communications Management Unit and other CLCHD clusters must be cleared
before posting to any social media accounts or platforms of the CLCHD.

Division:

Transaction:
Branding Clearance and Distribution CLCHD CMU Office or

Request Form (1 original or 1 e-copy) http://tiny.cc/clchdcmubrandclearance
FEES
CLIENT STEPS TO BE
PAID

Form through accomplished Creative Arts
email at form Specialist
cmu@centralluzon CMU
.doh.gov.ph
1.2 Check for None 1 hour Health Program
Note: Incomplete completeness of Officer
form will be request form and II/Creative Arts
returned back to attachments Specialist/Healt
requesting party h Education
for completion of If incomplete and Promotion
entries return to client Officer II/Senior
Health Program
Officer
CMU
1.3 Send to DOH None 15 minutes Health Program

Central Office Officer
Communication II/Creative Arts
Office – Digital Specialist/Healt
Media and h Education
Branding Section and Promotion
via email Officer II/Senior
139
Note: Subject to Health Program
the turnaround Officer
time of DMBS CMU
(stop clock)
2. Receive and 2.1 Send to None 2 days, 6 Health Program

review by DOH requesting client hours Officer
Central Office for the revisions II/Creative Arts
from the Central Specialist/Healt
Communication
Office h Education
Office – Digital Communication and Promotion
Media and Office – Digital Officer II/Senior
Branding Section Media and Health Program
via email Branding Section Officer
CMU
2.2 Re-send to None 15 minutes Health Program

DOH Central Officer
Office II/Creative Arts
Communication Specialist/Healt
Office – Digital h Education
Media and and Promotion
Branding Section Officer II/Senior
via email for Health Program
review and Officer
approval CMU
Note: Subject to
the turnaround
time of DMBS
(stop clock)
2.1 Issue None 15 minutes Health Program

clearance to client Officer
via email II/Creative Arts
Specialist/Healt
h Education
and Promotion
Officer II/Senior
Health Program
Officer
CMU
TOTAL None 3 days
140
06. News Print/Article/Message Request
The News Print and Article request includes all reports, write-ups, and messages
pertaining to the accomplishments and/or data from activities, events, and
programs of the CLCHD. These include packaging the features in compliance to
the CLCHD templates and designing the lay-out for printing and distribution.

Division:

Transaction:
Article Request Form (1 original or 1 e- CLCHD CMU Office or

copy) http://tiny.cc/clchdcmunpamr
FEES
CLIENT STEPS TO BE
PAID

accomplished acknowledge Officer II
Form with accomplished CMU
attached draft form
narrative report
including data 1.2 Check and None 1 hour Health Program
relevant to the review for Officer II/Health
topic/program/ completeness of Education and
event via Google request form and Promotion
Form attachments Officer II/Senior
Health Program
Note: Incomplete If incomplete Officer
form will not be return to client CMU
accepted by
1.3 Prepare and None 6 days, 6 Health Program
Gform, the
develop news hours, 30 Officer II/Health
requesting party
print / article / minutes Education and
shall complete all
message, and Promotion
required entries
enhance as Officer II/Senior
necessary Health Program
Officer
CMU
1.4 Issue and/or None 15 minutes Health Program

publish news print Officer II/Health
Education and
141
/ article / message Promotion
via e-mail address Officer II/Senior
Health Program
Officer
CMU
TOTAL None 7 days
07. Provision of Transport
Receive vehicle request then provide vehicle to Central Luzon Center for Health
Development Staff.
Office or General Services Section (GSS)

Division:

Transaction:
Who may avail: DOH CHD staff/employees
Signed Vehicle Request– Original Drive R – GSS Folder
Routing Slip (DTRAK) Prepared by the Requester

CLIENT STEPS
1. Submit the 1.1 Receive the None 1 hour Administrative

approved completely Aide/Assistant/
requirements filled-out and Transport
to General approved Officer
Services vehicle request
Section (vehicle request
approved by the
division head)
with DTRAK.
Note: For
Advance
requests,
confirmation
for the
assigned
142
vehicle/driver
shall be
notified 1-2
days prior to
the actual
date of travel.
1.2 Assign None 1 day Transport

vehicle based Officer /
on the Administrative
availability with Officer V
regards to the GSS
requested date
of travel and to
the type and
capacity of the
vehicle needed
to serve the
request
1.3 Approve or None 1 hour Administrative

disapprove the Officer V
vehicle request GSS
NOTE: Vehicle
request/s may
be disapproved
subject to
availability of
vehicle.
1.4 Prepare trip None 2 hours Transport

ticket and Officer/GSS
purchase order Personnel
(fuel) GSS
1.5 Inform the None 3 hours Transport

requesting Officer/ GSS
Unit/Section on Personnel
the details of GSS
their request
1.6. Notify the

end user thru IP
phone/CP call
or text/pop
message or
face-to-face for
the assigned
vehicle and
driver, also
notify the driver
on the
scheduled travel
143
If no available
vehicle, notify
the end user
thru IP
phone/CP call
or text/pop
message or
face-to-face.
Note:
Scheduled/
confirmed travel
can be
cancelled
anytime in
cases of
emergency or
sudden travel
sage
1 day, 7
TOTAL None
hours
08. Provision of Facility Requests for Conference and Dormitory

Use, Including Minor Repairs for Buildings, Equipment, and
Vehicles
Receive requests, then provide available facilities for conferences or dormitories

and provide service for minor repairs to buildings, equipment, and vehicles for all
employees of the Central Luzon Center for Health Development Staff.
Office or Management Support Division – General Services Section

Division:

Transaction:
Who may avail: DOH CHD staff/employees
For Dormitory/Facility Request:

DOH-CLCHD Dormitory/Facility Drive R – GSS Folder
Request Form– Original
144
For Building and Equipment
request: QR Code bit.ly/GSSRRF
For Vehicle Repair request: Vehicle

Repair Request Form Drive R – GSS Folder
Routing Slip (DTRAK) Requesting party

CLIENT STEPS
1. Submit the 1.1 Receive the None 1 hour Administrative

signed completely Assistant
requests to filled-out GSS
the GSS Dormitory/
Facility Request
Form with
a. Dormitory/ DTRAK
Facility Request
Form 1.2 Receive QR
Code via G-
b. QR Code for sheet Maintenance
building and Man
equipment 1.3 Receive GSS
Vehicle Repair
c. Vehicle Request
Repair Request
Form Driver/Mechanic
GSS
1.4 Check the None 2 hours Dormitory

availability of Manager
the facility
based on the
requested
date/s
Maintenance
1.5 Check QR Man/Driver/
code or Vehicle Mechanic
Repair Request
for reported
issues/s
1.6 None 1 day and 4

Approve/Disapp hours
rove the Administrative
Dormitory/Facilit Officer
y Request GSS
1.7 Determine Chief

the nature/ Administrative
urgency of the Officer
requests or Office of CAO
145
available
supplies if any
Note: if no
available
supplies –
Request Petty
Cash Voucher
1.8 Notify the None 1 day Administrative

requester or Assistant/
end user on the Dormitory
details of their Manager
request thru IP GSS
Phone/CP call
or text/ pop
message or
face-to-face. Maintenance
Man/Driver/
1.9 Conduct Mechanic
minor repair GSS
2 days, 7
TOTAL None
hours
09. Application for Local Scholarship Program
Provision of Local Scholarship Grants to CLCHD permanent employees based on

their training needs and priority programs for career advancement. A call for
application will be issued every 1st quarter of the year. Then, interested applicants
shall submit their intent and other documentary requirements to CLCHD on or
before the deadline.
Office or Human Resource Development Section (HRDS)

Division:

Transaction:
Who may avail: CLCHD Permanent Employees
DOH Local Scholarship Program, CL CHD – Human Resource Development

Application FORM Section
146
Letter of Intent (1 original) Applicant
Recommendation letter / Immediate Supervisor

Endorsement Letter from Immediate
supervisor (1 original)
Personal Data Sheet (1 original) Civil Service Commission (CSC)
Certificate of no pending case (1 CL CHD – Legal Section

original)
Service Record (1 original) CL CHD – Personnel Section
Certificate of no pending CL CHD – Human Resource Development

scholarship grant (1 original) Section
Certificate that he/she have Scholarship grantor

rendered 75% of service obligation
for a scholarship previously availed
– if applicable (1 original)
Medical Certificate - CS Form No. Civil Service Commission (CSC)

211- Revised 2018 to attached copy
of medical/ physical and
psychological examination results
(except neuro-psychiatric
examination) (1 original)
Individual Performance CLCHD – Records Section

Commitment Report (IPCR) for 2
semesters (with very satisfactory
rating) (1 photocopy)

CLIENT STEPS
1. Submit 1.1 Receive the None 5 minutes Administrative

application application and Aide VI
and issue Central
documentary acknowledgeme Receiving
requirements nt receipt
to Central
Receiving 1.2 Review of None 3 days Director IV or
documents for Officer in
proper Charge
endorsement ORD
1.3 Receive None 5 minutes Training

application as Specialist II
routed to the HRDS
unit
1.4 Process None 3 days Training

application with Specialist II
complete HRDS
documentary
147
requirements
and forward to
TS III / Unit
Head for review
with Continuing
Professional
Development
(CPD)
Committee
1.5 Review None 3 days Training

individual Specialist III /
learning and Unit Head
development HRDS with
plan of applicant Continuing
for suitability of Professional
scholarship Development
grant and (CPD)
evaluate Committee
credentials and
recommend
approval to the
Regional
Director.
If the application
is not
recommended
for approval, a
regret letter will
be issued.
1.6 Forward the None 1 hour Training

evaluated Specialist II
application for HRDS
approval of the
Regional
Director.

LSP application Director
2. Acknowledge 2.1 Notify None 1 day Training

notification successful Specialist II
and schedule applicants HRDS
of orientation including
and contract schedule of
signing orientation and
contract signing.
3. Attend 3.1 Facilitate None 5 days Training

orientation on orientation of Specialist III /
Local grantee Unit Head
Scholarship regarding the HRDS
Program and Local
148
contract Scholarship
signing Program and
the Scholarship
Service Contract
and contract
signing.
4. Facilitate 4.1 Receive None 2 days Training

Notary of copy of Specialist II
his/her notarized HRDS
scholarship Scholarship
service Service Contract
contract and and forward it to
submit to records section.
HRDU
4.2 Receive None 1 hour Administrative
copy of Aide IV
Scholarship Records Office
Service Contract
and issued CTC
Copy of
Contract to
HRDU
TOTAL None 19 days, 2

hours, 10
minutes
10. Issuance of Clearance to conduct LDI
Learning Design and Concept Note shall be required as part of the clearing house
of HRDU to ensure the quality and validity of all proposed learning and development
programs and other related activities in terms of its objectives, course, contents,
participants, venues, schedules and overlaps with other learning and development
activities.
Office or Human Resource Development Section (HRDS)

Division:

Transaction:
Who may avail: Program Managers, end-users
149
Learning and Development Human Resource Development Section
Intervention (LDI) Design or Concept Drive R: HRDS Forms
Note (for orientations, seminar, PIR, DMAS (HRDS Forms)
write shops/workshops or similar
activities)

CLIENT STEPS
1. Submit 1.1 Receive LDI None 5 minutes Training

LDI/Concept Design or Specialist II
Note duly Concept Note HRDS
signed by the
Division Head 1.2 Attach None 1 hour Training
to HRDU for appropriate Specialist II
review. checklist and HRDS
initially check
completeness,
consistency and
conformity of the
submitted LDI
Design or
Concept Note
1.3 Review the None 1 day, 4 hours Training

LDI Design or Specialist III /
Concept Note Unit Head
HRDS
1.4 Forward None 2 hours Administrative

reviewed and Assistant II
signed LDI HRDS
Design or
Concept Note to
the Regional
Director’s Office
for final approval.
For
nonconforming
design or if
comments were
noted upon
review, will return
the LDI Design/
Concept Note to
the originating
office for revision.
Then will proceed
to agency action
1.1.
2.1 Receive 2.1 Approve and None 1 day Regional

approves LDI release LDI Director/
150
Design/Concept Design/Concept Administrative
Note Note Aide VI
RD’s Office

hours, 5
minutes
11. Issuance of Personnel Related Documents (Internal)
To facilitate the timely preparation and issuance of requested personnel related

documents of currently employed/engaged in service DOH CL CHD employees for
whatever purposes that they may intend.
These personal related documents include Service Record, Certificate of

Employment, Performance Evaluation Rating (Contract of Service), Certificate of
Net Take Home Pay Certificate of Leave Credits, and Individual Performance
Commitment and Review (IPCR).
Office or Human Resource Management Section (HRMS) and Human

Division: Resource Development Section (HRDS)

Who may avail: DOH CL CHD active employees (permanent and contractual) and
Engaged in Contract of Service (COS)
Duly accomplished request form (2 Human Resource Management Section

original copies or e-copy) Human Resource Development Section
(Drive R, Google Drive)
Authorized representative:
1. Authorization Letter (1 original Requesting party

copy)

(2 original copies or e-copy) Human Resource Development Section
(Drive R, Google Drive)
3. One Valid Identification Card of Post Office, DFA, PSA, SSS, GSIS, Senior
the principal and authorized Citizen’s Office, LTO, PRC, DOH CL CHD
representative (1 photocopy)
151
CLIENT STEPS
1. Secure 1.1 Provide None 5 minutes MSD/

Request Form Request Form HRMS/HRDS
or request Staff
online
2. Receive the 2.1 Receive/ None 5 minutes HRMS/HRDS

requested download the Staff
document/s duly
accomplished
Request Form
2.2 Retrieve 201 None 1 day HRMS/HRDS

file/leave card Staff
and prepare the
requested
document
2.3 Review, None 1 day HRMO

validate, Recommending
initial/sign and Officer
endorse the HRMS
requested
document for
signing
2.4 Sign the None 1 hour Chief

requested Administrati
document ve Officer /
HRMO
Office of CAO,
HRMS
1Q2 3.1 Issue the None 1 hour HRMS /

requested HRDS /
document to Records
requesting Section
employee or
endorse to
Records Section
for issuance

hours, 10
minutes
152
12. Payment of Salaries
This includes all activities in the preparation of payroll to facilitate the timely
payment of employees’ salaries. Payment is made for two cut-off periods; 1-15 and
16-30/31. All DTRs received beyond each cut-off period will be included in the next
cut-off period.
Office or Human Resource Management Section (HRMS)

Division:

Transaction:
Who may avail: Central Luzon Center for Health Development employees
Duly accomplished and signed Daily Employee/Personnel Section

Time Record (DTR) (2 original)
1 Pager Accomplishment Report (2 Employee

original)

CLIENT STEPS
1. Submit duly 1.1. Receive the None 1 day, 6 hours, Admin Aide VI
accomplished duly 10 minutes Human
and signed accomplished Resource
(DTR) with and signed Management
journal and RPO (DTR) with 1 Section
to Personnel pager
Section accomplishment
Report
Evaluate DTRs
and prepare the
Payroll
Prepare
abstract of
payment
1.2. Process the None 1 day, 7 hours, Admin Aide VI

payroll 15 minutes Accounting
Section
Review
accuracy of
computation,
153
completeness
and correction
of supporting
documents
Assign DV
number, stamp
the processed-
indexed-NCA
box and record
it in the log
book.
Enter the details

on Index of
Payment
Certify the
completeness
and correctness
of supporting
documents and
certify cash
availability
1.3 Receive the None 1 day, 6 hours, Admin Aide V

documents and 20 minutes Budget Section
record the same
on the logbook.
Prepare and
attach the
Obligation
Request and
Status (ORS)
and forward the
documents to
the respective
Division Head
Review the
supporting
documents,
verify the
availability of
allotment and
obligate to their
corresponding
Registry of
Allotment,
Obligation and
Disbursement.
The Budget
officer signs in
154
the “Box B” of
ORS. Forward
the documents
to the budget
staff for release
to Accounting
Section
1.4. Prepare None 1 day, 4 hours, Admin Assistant

List of Due and 15 minutes III
Demandable Cashier Section
Accounts
Payable
(LDDAP).
Review and
enter the details
on the Cash
Control File.
Prepare the
Advice for the
LDDAP.
Upload the
abstract of
payments file
for the payrolls
thru we Access
and approve the
same.
Claims will then

be credited to
their accounts
upon approval
of Land Bank of
the Philippines.
TOTAL None 7 days
155
13. ICT Support Services
Covers all the requests regarding ICT troubleshooting/repair and technical

assistance within the Central Luzon Center for Health Development (CLCHD)
offices.
Office or Management Support Division - Information and

Division: Communication Technology Section (ICTS)

Transaction:
Who may avail: CLCHD Employees
ICT Service Request Form Information and Communication

Technology Section
PERSON
AGENCY FEES TO PROCESSING
CLIENT STEPS RESPONSIB
ACTIONS BE PAID TIME
LE
1. Notify the 1.1 Discuss the None 5 minutes Computer

ICTS regarding details of the Programmer I
the concern concern with the ICTS
end user.
1.2 Once None 30 minutes Computer

available, attends Programmer I
to the request for ICTS
initial diagnosis.
1.2.1 If the
equipment is
unserviceable, it
will be
recommended for
condemn
1.2.2 If the
equipment
requires a part
replacement, it
will be returned to
the end user and
advise for the
procurement of
the part
replacement
156
2. Submit the 2.1 Once the part None 4 hours Computer
ICT Service replacement is Programmer I
Request Form available or the ICTS
repair does not
require part
replacement,
proceed with the
conduct of repair
2.2 For technical Computer

assistance, fulfill Programmer I
the requested ICTS
assistance
3. Confirm the 3.1 Demonstrate None 5 minutes Computer

service functionality of Programmer I
rendered by the equipment ICTS
affixing repaired or
signature in the assistance
ICT Service rendered
Request Form
3.2 Have end
user test/check
the equipment
repaired or
assistance
provided
TOTAL None 4 hours,

40 minutes
157
VIII. Feedback and Complaints
FEEDBACK AND COMPLAINTS MECHANISMS
How to send a Clients fill-up the customer feedback form from the Public
feedback Assistance and Complaints Desk (PACD) located at Main
Building Lobby or the service provider at their respective
offices. Submit the accomplished form at the PACD or in the
designated box located in Main Gate of CLCHD.
For availed services listed in the Citizen’s Charter, clients fill-

up the Client Satisfaction Measurement (CSM) given by the
responsible person identified in the last agency step or
through online CSM link posted at their respective offices.
Submit the accomplished form at the PACD or in the
designated box located in Main Gate of CLCHD, or through
online link.
For any concern/inquiries/clarifications, coordinate with the

CSS Committee or PACD or call at telephone numbers 861-
3425 to 29, 861-3701, 861-1033, 455-3297 local 100
How feedback is A Monthly Customer Feedback Report in electronic copies

processed and/or hard copies are submitted to the CSS Committee and
Sub-CART of the CLCHD or through email on or before the
15th day of each month for consolidation and reporting to the
Top Management.
For any concern/inquiries/follow-up, client may call the

telephone numbers: 861-3425 to 29, 861-3701, 861-1033,
455-3297 local 100
How to File a For walk-in: Fill up a Complaint form or write a complaint letter
complaint addressed to the head of agency and file the complaint to
PACD located at Main Building Lobby or drop in the
designated box located in Main Gate of CLCHD or at Legal
Unit of CLCHD.
Via Phone, complaints may also be filed at 861-3425 to 29,

861-3701, 861-1033, 455-3297 local 100
Via Email, you may submit your written complaints and send it
to rd@centralluzon.doh.gov.ph and make sure to include the
following details:
● Name of Office Concerned
● Name of Person Being Complained
● Name of Complainant
● Incident
● Supplementary Evidences
● Contact Details (residential address, active email
address and/or phone number)
158
For inquiries and follow-up, clients may contact the telephone
number 861-3425 to 29, 861-3701, 861-1033, 455-3297 local
101
How complaints CSS Committee members/Sub-CART assess the complaint

are processed received and identify if the complaint is actionable.
If the complaint is actionable, endorse the complaint to the

office concerned and wait for their proof of concrete and
specific action.
If the complaint is not actionable, the CSS Committee

members/Sub-CART may issue a referral letter to the
appropriate office that can handle the concern, request for
additional information regarding the complaint, or revert the
complaint if it came from a complaint center.
The CSS Committee members/Sub-CART will furnish copies

of any proof of concrete and specific action to the complainant
and entertain any follow up concerns if any.
For inquiries and follow-ups, clients may contact the telephone

number: 861-3425 to 29, 861-3701, 861-1033, 455-3297 local
101
Contact Central Luzon Center for Health Development

Information of Contact Persons: CORAZON I. FLORES, MD, MPH,
Central Luzon CESO IV
Center for Health Director IV
Development
LAILANI P. MANGULABNAN, MD,
MPH
OIC – Director III
MARIA ELOISA C. VIDAR, MD, MCHM,

DPAFP
OIC – LHSD Chief
Local Health Support Division (LHSD)
JULIANA P. REYES, MD, MHA

Licensing Officer V
Regulation, Licensing and Enforcement
Division (RLED)
FERNANDO V. GUANZON, CE, SE,

MPA
Chief Administrative Officer
Management Support Division (MSD)
Postal Address: Department of Health – Central Luzon

Center for Health Development, Maalaga
Street, Diosdado Macapagal
159
Government Center, Maimpis, City of
San Fernando, Pampanga, 2000
Website: www.centralluzon.doh.gov.ph
Facebook Page: Department of Health Central Luzon
Email Address: rd@centralluzon.doh.gov.ph
Telephone Numbers: 861-3425 to 29 | 861-3701 | 861-1033 |

455-3297 local 100
Contact Concern Email Address Contact

Information of Center Number/s
Concern Centers
8888 DOH doh@8888.gov.ph 02) 8651-7800
local 1131 and
2321
Anti-Red complaints@arta.gov.p 8478-5091 | 8478-

Tape h 5093 | 8478-5099
Authority
Contact email@contactcentern 1-6565 accessible

Center ng gbayan.gov.ph via PLDT and
Bayan – Smart landlines
Civil Service nationwide
Commission (Hotline) | 0908-
8816565
(SMS/Text
Access)
DOH Call callcenter@doh.gov.ph (632) 8651-7800

Center local 5003-5004 |
doh.callcenter@gmail. (632) 165-364 |
com +63918-8888364
(DOH Main Office
Mobile Number)
Presidential pace@op.gov.ph 8249-8310 local

Action 8175
Center
160

CENTRAL LUZON CHD 2024 1st Edition Citizens Charter

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CENTRAL LUZON CHD 2024 1st Edition Citizens Charter

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CENTRAL LUZON CENTER FOR

Based on the Philippine Constitution of 1987, the Regional Office 3, as the

VI. Service Pledge

01. Response to Training and Resource Speaker Requests and Queries 10

02. Response to Human Resource Augmentation and Funding Support 12

03. Response to Logistics Support Request (other than routinely 14

04. Handling of Concerns (Simple) 16

05. Handling of Concerns (Complex) 18

06. Handling of Concerns (Highly Technical) 20

Communications Management Service/s

07. Media Relations Request 23

08. Regional Patient Navigation and Referral Center 25

Research Development Service/s

09. Application for Research Funding 27

Environment and Occupational Health Service/s

10. Issuance of Environmental Sanitation Clearance (ESC) for Septage 29

11. Issuance of Operating Permit for Refuse/Solid Waste Collection, 35

12. Issuance of Initial Permit for the Development and Operation of 41

14. Issuance of Initial Permit for the Establishment of Burial Ground, 48

15. Issuance of Operational Permit for the Establishment of Burial 54

16. Issuance of Initial Permit for the Establishment of 57

17. Issuance of Operational Permit for the Establishment of 60

18. Rendition of Legal Opinion or Answer to Queries 63

Medical Assistance Service/s

19. Provision of Medical Assistance 64

Mental Health Service/s

20. Mental Health and Psychosocial Support Hotline 66

Human Resource Management Service/s

21. Issuance of Personnel Related Documents (External) 68

22. Recruitment, Selection, and Placement 70

23. Recruitment and Selection of Contract of Service 77

Procurement and Logistics Management Service/s

24. Procurement through Public Bidding 80

25. Release of Approved Requested Logistics (other than routinely 84

Public Health Program Certification Service/s

Regulation, Licensing and Enforcement Service/s

27. Issuance of Permit to Construct 93

28. Issuance of Initial License to Operate/Certificate of Accreditation/ 97

29. Renewal of License to Operate/Certificate of Accreditation/ Authority 109

30. Remote Collection Permit for Clinical Laboratories 119

31. Renewal of Registration of Licensed Embalmers and Licensed 122

32. Validation of Drug Test Kits 126

01. Travelling Expenses Claims 129

02. Payment of Petty Cash 134

Communications Management Service/s

03. Video and Event Coverage Request 136

04. Creative and Brand Identity Development Request 137

05. Branding Clearance and Distribution Request 139

07. Provision of Transport 142

Human Resource Development Service/s

09. Application for Local Scholarship Program 146

10. Issuance of Clearance to conduct LDI 149

Human Resource Management Service/s

11. Issuance of Personnel Related Documents (Internal) 151

12. Payment of Salaries 153

Information and Communication Technology Service/s

13. ICT Support Services 156

Office or Local Health Support Division, RD/ARD, Regulation Licensing and

Type of G2C – Government to Citizen

Who may LGUs, DOH hospitals, government or private health facilities,