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    Saquib CV

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    Saquib Shaikh
    The document is a resume for Saquib Shaikh. It details his professional experience working as a senior technology support executive at Infosys BPM Ltd. and as a technical support associate at Wipro Technologies ltd. It also lists his education qualifications and skills.

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    Saquib CV

    Uploaded by

    Saquib Shaikh
    9 views4 pages
    The document is a resume for Saquib Shaikh. It details his professional experience working as a senior technology support executive at Infosys BPM Ltd. and as a technical support associate at Wipro Technologies ltd. It also lists his education qualifications and skills.

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    Saquib Cv

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    The document is a resume for Saquib Shaikh. It details his professional experience working as a senior technology support executive at Infosys BPM Ltd. and as a technical support associate at Wipro Technologies ltd. It also lists his education qualifications and skills.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    9 views4 pages

    Saquib CV

    Uploaded by

    Saquib Shaikh
    The document is a resume for Saquib Shaikh. It details his professional experience working as a senior technology support executive at Infosys BPM Ltd. and as a technical support associate at Wipro Technologies ltd. It also lists his education qualifications and skills.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    SAQUIB SALIM SHAIKH

    Mobile No. 9022629560, 8149269622


    Email Id- saquibs312@gmail.com
    Address for correspondence- Sr no -12,New laxminagar,Near Santosh Mitra Mandal,Yerawada,Pune-
    06
    OBJECTIVE

    To work in an organization where I can contribute in the growth of


    organization using my abilities and skills and further enhance my personal
    and professional skills.

    PROFESSIONAL EXPERIANCE

    Infosys BPM Ltd., Pune

    Senior Technology Support Executive, July 1,2022 – June 30,2023.

    Roles and responsibilities


     Providing complete technical support for Stater Employees, external users &
    internal users for Netherland.
     Creating outlook account and AD (Active directory) for the dealers, external and internal
    users along with complete setup of the system.
     Providing various access to user depending on their profile and user type.
     Resolving user’s issue on-call if possible.
     Creating tickets while handling call with users.
     Handling the escalation coming out from the clients.
     Also we used to take remote access to install the multiple software into the users
    system and performing the troubleshooting steps to resolve the issue.
     Finding out the root cause of the issue and providing best solution to the users.
     Maintaining the SLA and answering all emails and calls within the time period to the
    users.
     Also escalating the issue to the next level if it is out of scope form our side.
     Configure new printers and support users to fix the issue.

    Achievements
     Two times customer appreciation.

    AREAS OF EXPERTIES & RESPOSIBILITIES

    ➢ To maintain self- Production and daily target tracker.


    ➢ Responsible for accuracy and timeliness of all work performed.
    ➢ Including, proper management and time and meeting deadlines as established
    ➢ Working collaboratively in a team environment.
    ➢ Following up with customers to ensure the problem is resolved.
    Wipro Technologies ltd Pune

    Technical Support Associate, May 19,2021 – Mar 31,2022.

    Roles and responsibilities


     Reviewing and understanding the technical requirements and specifications to be
    validated
     Implementation router configuration,including DHCP setup for ip addressing
     Identified and resolved misconfiguration in Vpn setups.
     Collaborated with cross functional teams to meet SLAS.
     Resolving user’s issue on-call if possible.
     Creating tickets while handling call with users.

    Achievements
     One times customer appreciation.

    AREAS OF EXPERTIES & RESPOSIBILITIES

    ➢ To maintain self- Production and daily target tracker.


    ➢ Responsible for accuracy and timeliness of all work performed.
    ➢ Including, proper management and time and meeting deadlines as established
    ➢ Working collaboratively in a team environment.
    ➢ Following up with customers to ensure the problem is resolved.
    EDUCATION AND QUALIFICATIONS

    Dhole patil college of engineering, PUNE


    Bachelor of Engineering in Information technolgy
    June 2021
    Moledina JR. College
    HSC
    June 2013
    MAHARASHTRA STATE BOARD
    SSC

    June 2011

    KEY SKILLS

    ➢ Quick learner and Disciplined


    ➢ Result oriented
    ➢ Self-motivated and adoptability
    ➢ Problem solving
    ➢ Team player
    ➢ Active listening
    ➢ Leadership

    HOBBIES

    ➢ Traveling
    ➢ Trekking
    ➢ Playing cricket

    PERSONAL PROFILE

    Date of birth : 14TH NOV 1994


    Gender : Male
    Marital Status : Single
    Nationality : Indian
    Language known : Fluent in English, Hindi and Marathi
    DECLARATION

    I do hereby declare that the above mentioned details are true and correct to the best of my
    knowledge and belief.

    Place- Pune
    Date- 11/8/2023 SAQUIB SHAIKH

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