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Tek Experts Microsoft Dynamics Technical Support Engineer

The document describes a job posting for a Technical Support Engineer at Microsoft Dynamics. The role involves providing technical troubleshooting and problem solving support to corporate customers. Key responsibilities include managing critical issues, collaborating with experts, and seeking additional training. Relevant skills listed are experience in technical support, strong problem solving abilities, passion for technology, and communication skills.

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Vân Nguyễn Thảo
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21 views1 page

Tek Experts Microsoft Dynamics Technical Support Engineer

The document describes a job posting for a Technical Support Engineer at Microsoft Dynamics. The role involves providing technical troubleshooting and problem solving support to corporate customers. Key responsibilities include managing critical issues, collaborating with experts, and seeking additional training. Relevant skills listed are experience in technical support, strong problem solving abilities, passion for technology, and communication skills.

Uploaded by

Vân Nguyễn Thảo
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Technical Support Engineer- Microsoft Dynamics

What we’re looking for


Dynamic, passionate and proven people who want to make a positive difference with the people they
work with and customers we support. You will have the ability to thrive in a fast-paced and challenging
environment where everyone is empowered and committed to delivering the best in industry customer
experience. Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn
and develop professional and soft skills.

Duties and responsibilities


 Act as the primary technical contact, deliver advanced technical troubleshooting and problem-solving
solutions for corporate customers including, issues escalated to the highest level of management
 Collaborate with subject matter experts and escalation managers when additional support is needed
 Manage critical issues by setting customer expectations, devise and implement action plans and
professionally communicate to all parties involved
 Seeks supplemental training to improve performance and develop specialization.

Skills and competencies


 1 years’ experience in technical or customer support is an advantage
 Good English communication skills
 Strong researching, problem solving and troubleshooting skills
 Adaptability to work independently and part of a team bringing in experts when needed
 Passion for technology and learning
 Some exposure with technologies and interest CRM, ERP or Microsoft Dynamics is a plus point
 Ability to communicate and interact effectively, in a professional manner with technical & non-
technical staff (both verbal & written)
 Ability to quickly adapt to technology and/or application changes and business delivery priorities.

Benefits
 Top office in a central location – Lotte Center Hanoi
 Excellent remuneration package, with full social insurance and PTI health insurance
 100% salary during probation
 Lunch allowance
 Performance & KPI bonus
 Excellent working conditions, casual atmosphere, and state-of-the-art hardware
 Continuous professional development and certification programs
 Committed to offering career development opportunities to all our staff
 Flexible working hours (5 days a week, 6AM-3PM or 7AM-4PM or 8AM-5PM), weekends & holidays
coverage depends on team’s requirement.

Start fulfilling your dreams


If you think you have what it takes to make a difference and want to work for a company that can offer
you unlimited potential then apply for this position now and tell us more about what you can bring to our
business. Please send CV to nhi.vu-anh@tek-experts.com to apply

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