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    CV 3

    Uploaded by

    Omar Sharaf

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    CV 3

    Uploaded by

    Omar Sharaf
    8 views2 pages

    Original Title

    CV-3

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    © © All Rights Reserved

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    Copyright:

    © All Rights Reserved
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    8 views2 pages

    CV 3

    Uploaded by

    Omar Sharaf

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
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    Ehab Asham Shoukrallah Wasef

     Address: Giza, Egypt


     Phone: 01274420137 & 01028402117.
     E-mail: ehabasham2019@gmail.com &
    ehabasham@outlook.com

    Objective:

    A Bachelor of Commerce graduate with a major in accounting, with a passion for the banking industry. Proven
    ability to provide excellent customer service and resolve customer complaints. Excellent communication and
    interpersonal skills. Proven ability to work well with others and has knowledge in the banking and financial
    services industry. Seeking a position in the banking industry.

    Education:

    Bachelor's degree in Commerce, Cairo University, (2023).

    Major: Accounting Department. Grade: Very good with honor.

    Experience:
    Banque Misr 15 October 2023 – 31 October 2023
    Trainee
     External sales and marketing with an employee outside bank via products.

    Orange. November 2022 – October 2023


    Complain Handling Back Office Specialist.
     Support and manage daily operational activities.
     Investigation with customers issues and solve it.
     Handling angry customers and create mutually beneficial solution.
     Delegate technical issues with IT and technology team to solving and follow with customers .
     Ensure customer satisfaction and provide professional customer support
    Orange. October 2023 – November 2023
    Call Center Agent.
     Managing incoming calls and customer service inquiries.
     Build sustainable relationships and trust via interactive communication.
     Achieve customer service team sales target.
     Because of high performance, I promoted to complain handling back office specialist.
    Banque Du Caire. July 2022 – August 2022
    Trainee.
     Trained on Banks services.
     Learned how to open current and saving accounts.
    Vodafone. November 2021 – March 2022
    Call Center Agent.
     Managing incoming calls and customer service inquiries.
     Offer products on customer and convince them.
     I honored of overachieve target (FCR).
    Al Khaleejia Group November 2020 – January 2021
    Sales Outdoor
     Products presentation on customers and create good deals.

    Courses:

     Egyptian Banking System Model (Egyptian Banking Institute)


     Bank accounts and products.
     Retail banking operations.
     Trade finance operations.
     Money Laundry

    Activities:

     Social Media Member, EBSM (Student activity). September 2022 - September 2023
     Documenting and photographing events.
     Organizing a simulation of banque misr.
     I was honored as the best member.

    Summary of Skills:

    Language:
     Arabic: Native.
     English: Very Good [Reading- Speaking- Writing-Listening].
    Computer:
     Very good in Microsoft Office [Word, Excel, PowerPoint].
    Personal Skills:
     Excellent organizational and time management skills.
     Excellent communication skills.
     Strong customer service skills.
     Interpersonal skills and problem-solving.
     Ability to build and maintain relationships with customers.
     Ability to work independently and as part of a team.
     Ability to work under pressure.

    Personal Information:

    Date of birth: 22th of December 2001


    Military Status: Exempted

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