FACULTY OF BUSINESS

ACCOUNTING SCHOOL

Soft Skills

COURSE:

Financial Analysis for Decision - Making

AUTHOR:

Cerna Medina, Dangelo Rodrigo (Orcid.org/0000-0002-6565-1846)

TEACHER:

Mg. Alva Rodríguez, Alfredo Omar (orcid.org/0000-0001-6374-3168)

Trujillo -

Peru (2023)
 INDEX

I. INTRODUCTION..................................................................................................................3
II. DEVELOPMENT.................................................................................................................4
1. Definition:......................................................................................................................4
1.1. Soft skills and their importance:...................................................................4
1.2. Most common soft skills:................................................................................4
2. The Importance of Soft Skills in Business Management................................. 5
2.1. Examples of business situations where soft skills are crucial.................. 5
3. Types of soft skills......................................................................................................6
3.1. Description of different types of soft skills................................................6
3.2. How can each of these skills benefit business management?.............7
BIBLIOGRAPHIC REFERENCES....................................................................................... 8
ANNEXES................................................................................................................................ 9
I. INTRODUCTION
This study focuses on knowing the importance of soft skills for the good
development or growth of a company, with the aim that all companies put more
emphasis on the development of the skills of their collaborators so that they obtain
good results in the competitive market. In today's world it is essential that
adolescents are prepared for various scenarios. Therefore, it is important that
educators cultivate the teaching of soft skills, since they refer to the fundamental
capacities for optimal development with other people, and thus face the various
complex situations that appear over the years in any field.
Chaca y Contreras (2022) They mention that we find ourselves in the 21st
century with many economic changes in the labor market that push us to develop
greater competitiveness every day, creating new challenges for companies and thus
develop soft skills in employees such as adaptability, effective communication,
problem-solving and proactivity skills.
Currently, soft skills for good growth in the organization are a topic of interest
in the business sector, they are key pieces for workers to relate properly in the
workplace, it is no longer enough to be a person who has all the latest knowledge
Today we are looking for someone who has developed soft skills such as leadership,
empathy, security, and knowing how to work as a team.
In this sense, soft skills are the set of capabilities, knowledge, aptitudes or skills
that every individual acquires over the years, being necessary for the success of a
person in global scenarios, soft skills are resources that every individual It must be
promoted from childhood, that is improved, developed and learned in relation to the
diverse and complex situations that arise in the concrete world.
Therefore, the general objective of the following research is to learn about soft
skills in business management, with the specific objectives being the following: to
know the challenges in the implementation of soft skills in business management, to
determine strategies to overcome any obstacles that arise. introduce us to business
management and finally learn much more about the most common soft skills in
business management.
II. DEVELOPMENT
1. Definition:
1.1. Soft skills and their importance:
Avilés (2023) It tells us that skills are not techniques that help us interact
effectively with other people. These skills include empathy, effective communication,
problem solving, and emotional intelligence. It is crucial to note that soft skills are not
innate, but can be developed and improved through training and practice.
Organizations can offer soft skills training courses for their employees, which will not
only improve employee satisfaction and retention, but also increase productivity and
efficiency at the point of work.
1.2. Most common soft skills:
Soft skills are those skills associated with emotional intelligence and the
ability of an individual to interact effectively on a personal and professional level,
which must be transversal to hard skills or directly related to their work. The most
common are the following:
● Communication, both oral and written.
● Flexibility or tolerance to change, to be able to react correctly to crises.
● Leadership, to be the designated guide and not the imposed one; the guide
who earns his place by being purposeful, proactive and disciplined.
● Motivation, because those who possess this ability find it within themselves,
not in their environment, working out of conviction and not because of
external recognition.
● Patience and tolerance to know when to take breaks, analyze situations and
rethink the path outlined to achieve objectives.
● Persuasion, understood as the art of convincing others to join the leader's
projects, which must be given from knowledge and truth.
● Problem-solving ability, to propose solutions to problems and alternatives to
crises.
● Teamwork to overcome any obstacle in search of achieving individual and
common objectives.
2. The Importance of Soft Skills in Business Management
2.1. Examples of business situations where soft skills are crucial
Cordero, A., Córdova, N., Moreira, C. y Quevedo, J. (2020) Soft skills, also
known as soft skills, are considered the skills or abilities that a person performs
related to inter- and intrapersonal characteristics, such as motivation, creativity.
These skills help professionals interact effectively with colleagues, clients, and
business partners, manage projects, solve problems, and adapt to changing
environments. For example, business situations where soft skills are crucial:
● Job Interviews: Both candidates and interviewers need soft skills for
effective communication and for assessing the candidate's cultural fit and fit in
the company.
● Internal communication: Effective communication is essential to transmit
ideas, objectives and expectations between team members and departments.
● Negotiation and conflict resolution: Negotiation and conflict resolution
skills are necessary to reach agreements, handle disagreements, and
maintain healthy business relationships.
● Project Management: Collaboration, empathy, and the ability to work as a
team are essential to leading projects as they involve diverse team members
and stakeholders.
● Customer Service: Employees who interact with customers must possess
empathy, patience, and problem-solving skills to provide exceptional customer
service.
● Leadership and Team Management: Leaders and managers need
communication, motivation, and time management skills to lead effective
teams and achieve organizational goals.
3. Types of soft skills
3.1. Description of different types of soft skills
There are different types of skills, but the most important ones presented are the
following:
● Effective communication: It can be defined as the ability to transmit clear
and precise information to others and to understand the message that is
being received. This article will explore the importance of effective
communication in the work environment and present some useful strategies
to improve it.
 ● Empathy: It is the ability to put yourself in the shoes of another; that is, to
understand and relate to the thoughts and experiences of others. It is a key
element that allows us to understand that we are in the right workplace.
● Teamwork: A team is a particular form of work organization, where the
collective talent and energy of people is sought together. This form of
organization is particularly useful for achieving high levels of quality in the
management of an institution or company.
● Conflict resolution: A labor conflict is a confrontation between two or more
employees with opinions, points of view or attitudes that generate friction
between the parties. It is important to resolve them, as they affect
performance, productivity and the company's ability to achieve its objectives.
● Creativity: It is the ability of an individual to create and ideate something new
and original, while innovation is the art of converting ideas into new or
improved products, processes and services that the market recognizes and
values.
3.2. How can each of these skills benefit business management?
Together, these skills can improve decision making, promote the retention of
talented employees, strengthen relationships with customers and suppliers, and
increase productivity in the company. Furthermore, business management that
fosters these skills tends to be more effective in problem-solving and better able to
adapt to a constantly changing business environment. Below is an explanation of
how each of these skills can benefit business management:
Effective communication:
❖ Facilitates the transmission of clear and precise information.
❖ Helps set clear expectations and goals for employees.
❖ Promotes employee understanding and commitment.
❖ Improve relationships with customers and suppliers.
❖ Allows more informed decision making.
Empathy:
❖ Facilitates understanding of employee needs and concerns.
❖ Promotes an inclusive and respectful work environment.
❖ Helps build strong relationships with employees and customers.
❖ It allows problems and conflicts to be addressed more effectively.
Teamwork:
❖ Encourages collaboration and synergy among team members.
❖ It allows you to take advantage of the strengths of each team member.
❖ Promotes creativity and innovation through diversity of perspectives.
❖ Contributes to more efficient problem solving.
Conflict resolution:
❖ It allows disputes and disagreements to be addressed constructively.
❖ Prevents conflicts from becoming more serious problems.
❖ Improve employee morale and satisfaction by addressing their concerns.
❖ Contributes to a more harmonious and productive work environment.
Creativity:
❖ Promotes innovation and adaptability in the company.
❖ It allows you to find unique solutions to business challenges.
❖ Differentiates the company in a competitive market.
❖ Stimulates the development of new products, services and strategies
BIBLIOGRAPHIC REFERENCES

Avilés (2023). ¿Cuál es la importancia de las habilidades blandas en el éxito

empresarial?
https://www.linkedin.com/pulse/cu%C3%A1l-es-la-importancia-de-las-habilida
d es-blandas-en-avil%C3%A9s-aliaga-/?originalSubdomain=es

Chaca y Contreras (2022). Habilidades blandas y desempeño laboral de los

trabajadores administrativos en el trabajo remoto Escuela de Posgrado
Huancayo,
2021.
https://repositorio.continental.edu.pe/bitstream/20.500.12394/10572/1/IV_PG
_ MRHGO_TE_Chaca_Contreras_2022.pdf

Cordero, A., Córdova, N., Moreira, C. y Quevedo, J. (2020). Habilidades blandas, un

factor de competitividad en el perfil del servidor público. Polo del
Conocimiento, 5(5),
41-63.
https://dialnet.unirioja.es/servlet/articulo?codigo=7506213

EMERITUS (2022). Medir las habilidades

blandas. https://latam.emeritus.org/blogs/medir-las-habilidades-blandas/

Nivelat (2022). Feedback: Qué es y Cómo Darlo a tu

Equipo.
https://blog.nivelat.com/feedback#:~:text=El%20feedback%2C%20o%20retro
al
imentaci%C3%B3n%2C%20incluye,vertical%2C%20desde%20jefes%20a%2
0 empleados.
ANNEXES
Annex 1: Types of soft skills.