Occupational Code: ICT ITS1

Candidate’s Package for IT Support Service L I_V 4 (Oct. 2015)

Ministry of Education
Sector: - IT
Occupation: IT Support Service L_I
Candidate’s Package
The assessment covers the following units of competence:
ICT ITS1 01 0811 Connect Hardware Peripherals
ICT ITS1 02 0811 Install Software Application
ICT ITS1 03 0811 Record Client Support Requirements
ICT ITS1 04 0811 Protect Application or System Software
ICT ITS1 05 0811 Maintain Equipment and Software Inventory and
Documentation
ICT ITS1 06 0811 Operate Personal Computer
ICT ITS1 07 0811 Apply Quality Standards
ICT ITS1 08 0811 Work with Others
ICT ITS1 09 0811 Receive and Respond to Workplace
Communication
ICT ITS1 10 0811 Demonstrate Work Values
ICT ITS1 11 0811 Develop Understanding of Entrepreneurship
ICT ITS1 12 1012 Apply 5S Procedures
Candidate’s instructions and worksheets
 Instructions to Candidate
 Methods of Assessment
1. Observation/Demonstration
2. Oral Questioning/Interview
Candidate Name
Registration Number
Name of Assessment Center
Name of Training Provider
Occupational Code: ICT ITS1
Candidate’s Package for IT Support Service L I_V 4 (Oct. 2015)
INSTRUCTIONS TO THE CANDIDATE
Occupation: Information Technology Support Service L I
1. Read this booklet carefully
2. All your questions and clarifications should be addressed to the
assessor only.
3. Complete the task/project described in this booklet
4. You are given fifteen (15) minutes reading time and Four (3:00)
total hours given
under to accomplish the whole projects
5. After you finish this assessment, you are not allowed to copy
anything from this booklet
or tear any page
6. You are allowed to use your own calculator and this must be
presented to the assessor
before start of the test
7. After you finish the assessment, you should pack field
equipments and return to store.
Occupational Code: ICT ITS1
Candidate’s Package for IT Support Service L I_V 4 (Oct. 2015)
Project Information
Given the necessary equipment, tools, materials, supplies and
information the
candidate is expected to perform the following three projects.
Assessment place: Well equipped computer Lab
Total time allotted: 3:00 hours
Project 1 - Connecting hardware peripherals and Operate a personal
computer
This project should be required to evaluate the candidates on
Connecting hardware
peripherals and operate personal computer, customise your
desktop Icon, To create
folder.
Competencies covered:
ICT ITS1 01 0811 Connect Hardware Peripherals
ICT ITS1 06 0811 Operate Personal Computer
Time allocated 1hr
Task 1- connect hardware peripherals and operate personal
computer
Task 1.1 – connect the peripheral provides (mouse, system unit,
keyboard, mouse, printer,
ups, VGA, etc)
Task 1.2. – customize your desktop Icon, after customizing your
desktop, cancel my computer
from your desktop.
 My computer
 My document
 My network place
 Control panel
Task 1.3 – create a folder name “Hellen” on the desktop.
Task 1.4_Delete the folder named “Hellen” and restore it from
recycle bin.
Task 1.5 – change Task bar location of your computer to the top of
the screen.
Task 1.6 – using Microsoft power point add sound from sound clip
organization and save it on
the folder name “music” on my document.
Task1. 7 – Copy the folder you create “music” to the Local C:\
Task .2 connect the computer to the internet
Task 2.1 connect the internet to the broad band internet sources
provided.
Task 2.2.Browse those web sites using internet
 www.nae.gov.et
 www.ask.com
Occupational Code: ICT ITS1
Candidate’s Package for IT Support Service L I_V 4 (Oct. 2015)
Project 2 – install Application Software and protect system
software
This project should be required to evaluate the candidates
on Install Application
Software and to Protect it .Install Microsoft office 2007,
install Antivirus and process
data in Microsoft office word.
Competencies covered:
ICT ITS1 02 0811 Install Software Application
ICT ITS1 04 0811 Protect Application or System Software
Time allocated 1hr
Task1. Install application software and protect system software
Task 1.1- Install Microsoft Office 2007
Task 1.2 – Upgrade Microsoft Office 2007 to Microsoft Office
2010
Task 1.3- Install Antivirus and set to automatic update for new
version online using internet .
Task 1.4 – you have given a simple paragraph below write it in
Microsoft office and save it by
your name.
Office word 2007
The Office Word 2007 Redaction Add-in preserves the look of the
original document in the
redacted version. The black bar that replaces redacted text fills the
same amount of space as
the original text, so line spacing and line breaks are
unaffected. To protect your redacted
document from attempts to recover information (for example,
by using word length), avoid
redacting single words.
he Office Word
2007 Redaction
Add-in preserves
the look of the original
document in the redacted
version. The black bar that
replaces redacted text fills
the same amount of space
as the original text, so line
spacing and line breaks
are unaffected. To protect
your redacted document
from attempts to recover
information (for example,
by using word length),
avoid redacting single
words.
Task 1.5 – for the above paragraph applies Watermark Layout by
the text “IT SUPPORT”.
Task1. 6 - create a user account called “ICT” and give password
“Axum#1%”
Task1. 7 - make switch user or logon on “ICT” Account
Project 3 – Record client support requirement and software
inventory
This project should be required to evaluate the candidates should be
record request,
prioritize with its possibility solution and save the recorded data.
T
Occupational Code: ICT ITS1
Candidate’s Package for IT Support Service L I_V 4 (Oct. 2015)
Competencies covered:
ICT ITS1 03 0811 Record Client Support Requirements
ICT ITS1 05 0811 Maintain Equipment and Software Inventory
and Documentation
Time allocated 1hr
Note that : you are working in public service as IT technician, your
duties are getting
best way of solving malfunctioning for any company with
related hardware or
software problems. so as IT support Technician you are expected to
respond them.
Assume today request phone call through different offices problems
are occurred
1. Ato Birhanu tefera, manager of Wegagen bank Axum district,
report you that the
volume (Audio) of my personal computer is not working.
2. W/ro. Amina Nuru reports you that i want to print annual
plan currently but my
laptop is locked by my children and i forget the password.
3 Ato sahlu,head of public service requests you to find better & the
most fasts way
of internet connection and application software to communicate
with other public
service head the region face to face .
4. W/ro. Seida from Executive secretary there is no enough toner to
the printer.
Task 1 – Record client request
Task 1.1 – identify possible solution with its reason.
PUBLIC SERVICE
No Client Name Identified Problem Possible solution Remark
Task 1.2 – Record the data in Microsoft Excel &Save the data on
my document by
“client”
Task.2 software inventory
Task 1.1 – make an inventory for installed software based on the
following table and
save it in desktop by the name “inventory”
No Name of installed software publisher Installed on/date
Version
Software inventory table
Occupational Code: ICT ITS1
Candidate’s Package for IT Support Service L I_V 4 (Oct. 2015)
Tools and Equipments (Per candidate)
No Items Qty Unit Specification
Project 1
1 Computer with accessories including
internet access
1 Piece Standard
Project 2
1 Microsoft Office 2007 and 2010 1 Each Full Version
2 Anti Virus Avast ,Smdav ,Avg 1 Each Full Version
3 UPS 1 piece Standard type
Project 3
1 Microsoft Office 2007 and 2010 1 Each Full Version
Supplies and materials (per candidate)
No Items Qty Unit Specification
1 Anti Virus Avast ,Smdav ,Avg 1 Each Full Version
2 Microsoft Office 2007 1 piece Software
3 Microsoft Office 2010 1 piece Software
Note: Materials and tools may be modified by the Assessor,
depending on the actual
job performed, and location & the standard installation practices of
the country.