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RESUME

DAHLIA HUSNA BT MOHD HAMDAN


No. 319 Batu 30
Kota Lama Kiri
33000 Kuala Kangsar
Perak
Telephone No: 012-5857001
Email Address:dahliahusna_87@yahoo.com

PERSONAL PARTICULARS

Date of birth : 2 June 1987 Place of Birth : Kuala Kangsar


Marital Status : Married Nationality : Malaysia

EDUCATION

2010 – 2012 :Ungku Omar Premier Polytechnic Diploma in Business Studies


Jalan Dairy,31400 Ipoh

2007 - 2009 : Ungku Omar Premier Polytechnic Certificate in Business Studies


Jalan Dairy,31400 Ipoh

2001 - 2005 : Raja Perempuan Kelsom Secondary school SPM 5 Credit


Bukit Chandan, Kuala Kangsar Perak

WORK EXPERIENCE
August 2014 - Hot Rizq Global
Customer Service
- Filling documents word
- Handled customer order
- Keying data customer
- Handled customer complaints

May 2013 - Hot Perfumes & Air Fresheners Industries Sdn Bhd
Customer Service
-Filling documents word
- Handled customer order
- Keying data customer

August 2011 - TMPoint Wisma, Ipoh perak


CSR( Customer Service Representative )
Wisma TM Jaln Sultan Idris Shah
30672 Ipoh
- Keying in data entry
- Filling documents word
- Maintaining book keeping records
- Handled customer complaints

July- December 2008 – Telekom Sales & Services Sdn.Bhd (19066X)


TMPoint Kuala Kangsar, Perak
Industrial Training, experience in Customer Services and all the
basic of accounts job

EXTRA-CURRICULAR ACTIVITIES

July 2007 : A committee member of Consumer Club, Ungku Omar Polytechnic


January 2OO7 : Polybrigade, Ungku Omar Polytechnic
2000-2003 : A committee member of Scout Raja Perempuan Kelsom Secondary School
2000-2004 : A committee member of Career and Guidance Club
2003-2004 : A committee member of Puteri lslam
2002-2004 School Library Prefect, Perempuan Kelsom Secondary School

SKILL/STRENGTHS

 Proficient in Microsoft Office 2003 and 2007,Movie Marker, Access, Database and
UBS Accounting System, Microsoft Visual Basic Adobe Photoshop
 Fluent in Malay Language and average in English
 Fluent in written Bahasa Malaysia and English
 Can do the job in team work
 Hardworking, innovative and creative
 Able to work independently and cooperate fully in groups
 Able to work underperssure
 Able to work overtime
 Highly Responsible and punctual
 Full clean driving licence (D) and my own vehicle – familiar with Kuala Kangsar, Ipoh,
taiping and Teluk Intan.

CAREER OBJECTIVE

 To leverage my skills in Business and marketing also contribute my knowledge in a


position with a growing and dynamic firm.

HONOURS & AWARDS

 Recipient of Public Service Department Scholarship ( 2007-2008)


 1 runner-up in Farmer Day Running of a nation (2001)

OTHER INFORMATION

I enjoy travelling round the world.


I love reading novel very much.
My other interests are hear music and swimming with my family.

REFEREES

The following persons have agreed to provide any additional information regarding my
qualifications and character:

Ms Hjh Noor Fajriyah Bt Sheikh Ibrahim Pegawai Perkhidmatan Pelanggan,


Commerce Department Lecturer TMpoint Kuala Kangsar,
Ungku Omar Polytechnic, Perak.
lpoh, Perak Contact No: 05-7769191 / 05-7761522
05-5471162 Hp number :013-5203530
Mdm. Radziah Bt Bukhari

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