SAIFUDDIN AHMAD

53B Shamsul Huda Road • Kolkata, WB, India• (+91) 9007927456• saifuddin.ahmad1522@gmail.com

CAREER PROFILE

Operation Manager and Administration with 18 years’ experience, most recently 3.5 years in Real Estate(freelance), 6 years
in healthcare, and 8.5 years for Fortune 500 and Fortune 2000 companies in the airlines and travel sectors. Detail-oriented,
administration, and organizational skills in attending 90320 calls, 46400 emails and greeted 164800 customers in Call Center,
Reception, Registration, and Billing.

SKILLS
 Leadership  Critical Thinking  Property management  Patient scheduling
 Team Work  Decision Making  Hospitality software
 Communication  Conflict Resolution  Rapport Building.  EMR software
 Interpersonal  Motivating  Organizational  Customer Service
 Problem Solving  Airport Management  Problem Solving  Quality Assurance
 Adaptability  Airport Operations  Attention to details  Quality Control
 Flexibility  Delegating  Budgeting  Data collection
 Time Management  Compliances  Collaboration  Claim Entries
 Client Relationship  Strategic Planning  Marketing Strategies  Medical Terminology
 Business development  Negotiation  Inventory Control  Process Improvement
 Planning

Directed and supervised 367776 passengers, 659720 baggage in Check-in, Reservation and Ticketing, Boarding Gates, Transfer
desk, Baggage Services, Arrivals, and Ramp including team sizes of 5-15 people. Certification includes IATA, Sabre, Amadeus,
Galileo, Abacus, Kris check, DGR, World Tracer Web, Advanced Airport Handling Procedure and Guest Excellence, and
Security Awareness Training.

CAREER HIGHLIGHTS

 Optimize a process for groups to reduce the time for check-in by 30%, x-ray by 15%, boarding by 20% which resulted on
time departure and increased the excess baggage collection by 25% for international operations.
 Implementing strategies for enhancing operational gains to achieve sustained profitability and cost-effectiveness for
continued business stability, growth, and improvement.
 Analyze anticipated operational problems such as overbookings, adverse weather, delays, cancellation, disruptions,
excess baggage, or denied boarding and undertake remedial and proactive action in line with relevant procedures to
minimize disruption.
 Liaison with Government / Regulatory authorities of India such as DGCA, BCAS, Immigration, Custom, CISF, Airport
Authorities, and Airport Health ensuring the smooth functioning of Airport operations, Air operations, Manpower, GHA,
and its control
 Worked without off for 180 days and 916 extra hours yearly to provide cover for the absence of team members.

PROFESSIONAL EXPERIENCE

Associate with Milestone Arc, Kolkata, India [Mar ’20 – Till Date]
The building of residential and commercial complexes to the knowledge and insight of experienced professionals.
Many corporate organizations delegate the task of building and developing projects which subsequently handles
everything from planning to completion and handover. who have skilled professionals and use the latest technology
to build a complex as per your needs. You can contact various regional builders and developers who focus on
accepting repair and remodeling jobs.

Freelance Property Consultant and Administrative Manager

 Oversee all daily operations of several residential buildings including any construction or repairs
 Oversee day-to-day property operations for a multi-site portfolio of approximately 50 units
 Responsible for the financial operations and budget; maximizing income while maintaining a safe, clean, and
attractive environment. Comfortable speaking to occupancy, numbers, and the business at any given point
 Supervise and work closely with residential staff, vendors, and contractors to coordinate work orders
 Prepare market analysis to help determine rental value, leasing specialist to list and rent multifamily units
coordinate move-in/move-out activities for unit make-ready
LeadsArk Edutech Pvt Ltd, (Shamyaan Group) Kolkata, India [Sept ’20 – Till Date]
An Educational Hub for Lead Generation & Young Digital Entrepreneurs. LeadsArk is a training program specialty
designed for Affiliate Marketers, Marketers, and network Marketers for both High-Ticket and Low Ticket Offers

Manager – Operations and Admin (Shamyaan Group)

 Ensure all operations are carried on in an appropriate, cost-effective way, manage budgets and forecasts
 Improve operational management systems, processes, strategic and operational objectives
 Examine financial data and use them to improve profitability, find ways to increase the quality of customer
service, Recruit, train, and supervise staff
 Taking minutes, Diary management and appointments, booking meeting rooms and conference facilities
 Data entry (sales figures, auditing, etc.) General office management
 Organizing travel and accommodation for staff and customers, Arranging both internal and external events
 Providing administration support to Sales Reps, Property Managers and Senior Management

Seekmed, remote, Kolkata/Bangladesh region [Aug ’22 – Feb ’23]

The leading healthcare and technology-enabled platform works to provide world-class healthcare services to its
patient community.

Manager - IPD Customer Advisor (Temporary Position)

 Handling IPD operations, coordinating with international patients and online consultations, and managing
translation for In-patient and Out-patient departments.
 Making full use of resources to give the maximum output, managing the entire team to ensure smooth
functioning of the organization, Allocation of daily duties and responsibilities
 Communicating with the community health workers who support the organisation Analysing the work done
and correlating the achievements with the set target and motivating the team to achieve the target

Prime Hospital, Dubai, UAE [Jul ’14 – Feb’20]

Winner of the Annual Health Awards 2018 as ‘Distinguished Hospitals’ & ‘Distinguished Medical Centers’ in the UAE.
Prime Hospital has successfully earned Joint Commission International (JCI) accreditation in 2016 as well as the Australian
Health Care Standards International accreditation (ACHS) in 2019.

Customer Happiness Executive

 Directing telephone calls to appropriate attorneys and staff, operating the Cisco Phone System to relay
incoming, outgoing, and intra-system calls. Greeting clients and visitors, determining the nature of their
requirements, and providing appropriate.
 Refer guests to appropriate individuals in the office or contact that person by telephone and arrange an
appointment. Provide efficient and courteous handling of present customers over the phone, provide
necessary information, service booking, and guidance
 Prepare parcels for pick up and sign for deliveries Manage spreadsheets and databases for vendor invoices,
photocopy, scan or e-fax documents office supplies management, Manage conference room reservations

Kingfisher Airlines Ltd, Kolkata, India [Feb ’08 – Jun ’14]

A five-star airline having 5696 employees a total revenue of USD 3.6 billion and a net income of USD 1.2 billion. Winner of three
global awards at Skytrax including Best Airline in India and Central Asia 2010.

Guest Services Agent

 Provide a proactive service to passengers before check-in such as managing queues, removing old baggage
tags, handling denied boarding passengers, staff passengers, helping families, identifying those with special
needs (unaccompanied minors, wheelchair, elderly, and incapacitated), and codeshare passengers, so that they are
directed to the relevant check-in counters and are handled efficiently.
 Cheerfully greet every customer with a smile and adhere to all operational procedures (SOP) about travel, immigration,
and safety regulations.
  Identify and meet the standard and special service requirements of the passengers at check-in, transfer desk, special
services, and boarding gates by adhering to the set service standards and procedures so that the passengers are handled in
a friendly and efficient manner.
 Initiate boarding at the gates, following laid down boarding priorities, announcements, hand baggage removal, flight
coupon reconciliation, and headcount confirmation to assist the process for a safe and on-time departure.
 Checks messages from outstations relating to short-shipped baggage and ensures that those passengers who are affected
are notified as soon as they reach the baggage arrival carousels, then escorts or directs passengers to the Baggage
Services Office where necessary and assists with the raising of Property Irregularity reports, the issuance of Interim relief
payments and monitor unclaimed baggage and ensures that details are quickly updated in World Tracer and that OHD

Singapore Airlines, Kolkata, India [Feb’07 – Jan’08]

The world’s best airline and a Star alliance member having 14729 employees with a revenue of SGD 11583.8m, operating income
of SGD 703.2m, and net income of SGD 789.3m.

Traffic Assistant

 Handling Pre-flight and Post-flight work, Check-in, Boarding Gate, Baggage area, Arrival and PIR Cases
 Improved in areas of Customer Service Management, dealing with Guests and Resolving their Queries
 Taking care of Flight clearance

British Airways, INC. Kolkata, India [June ’06 – Jan ‘07]

A member and one of the founders of One World, carrying 45 million passengers per year with a revenue of GBP 11443 million
and a net income of GPB 1473 million. It is one of the world's leading global premium airlines and the largest international carrier
in the United Kingdom.

Passenger Services

 Responsible for Boarding Gate, Queue Management, and Arrival

 Dealing with Guests and Resolving their Queries
 Taking care of Crew and Flight clearance

Safari Travels, Kolkata, India [Nov ’05 – May ‘06]

Being the foremost effective travel company in Asian nation in terms of services and facilitate.

Customer Service Executive

 Handled Bookings and Reservations, Issuing tickets and operating tours

EDUCATION QUALIFICATION

Cambridge International Diploma, Travel and Tourism, 2006.

EXTRACURRICULAR AND VOLUNTEER ACTIVITIES

o Awarded Prime Star of the Month for December 2016

o Completed Training on Advance Airport Handling Procedures and Guest Excellence, Dangerous Goods
o Regulations, Security Awareness Training, World Tracer Web
o Commendation letter for scoring first in World Tracer Web Training
o Most Diligent staff of the Quarter (3Q07)
o Best staff for October, November, and December 2007
o Received Letter of Appreciation
o Certificate of completion of Kris check Overseas