Emd For Ancillaries Part 2

Training Guide
EMD for Ancillaries Part 2

Ticketing - Interact
Software Version 11.3.1
Document Edition 1.17 (12 2022)
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Table of Contents
1 EMD Display
1.1 Display by EMD number 1
1.2 Display an EMD from an Existing PNR 2
1.2.1 Description of EMD-A Display 4
1.3 EMD-S Display 8
1.3.1 Display from iPNR 8
1.3.2 Display from Ticketing Tab 8
1.4 Display EMD by Ticket Line Number 9
1.5 Redisplay EMD 12
1.6 Display EMD History 14
1.6.1 EMD History from a Displayed EMD 14
1.6.2 PNR History Includes EMD 19
1.7 Reactivate Historical EMD 19
1.7.1 Reactivate Historical EMD via Display Path 20
2 Search for an EMD

2.1 Search by Record Locator and Name 24
2.2 Reactivate Historical EMD via Search Path 27
3 EMD-A Association and Disassociation

3.1 Association 31
3.1.1 Manual Reassociation 31
3.1.2 Error Response - Manual Reassociation - EMD-A 35
3.1.3 Error Response - Manual Reassociation - EMD-S 36
3.1.4 Scenario 1 - Associate EMD to AE Item and Associate EMD to VCR 36
3.1.5 Error Response - Associate EMD to AE Item Previously Associated 39
3.2 Disassociation 42
3.2.1 Manual Disassociation 42
3.2.2 Error Response – Manual Disassociation 46
3.2.3 Disassociated EMD-A(s) in the PNR 47
3.2.3.1 Disassociated EMDs - Reservation List 48
4 Refund an EMD
4.1 Refund Rules (EMD) 53
4.1.1 Scenario 2 - EMD-A Refund Scenario – Single Ancillary 53
4.1.2 EMD-S Refund Scenario 62
4.1.3 Refund Updates/Changes 62
5.1 Name Change Process 65
5.1.1 Name Changes – Associated EMD 65
5.1.2 Name Changes – Disassociated 69
5.1.3 Name Changes in an EMD 69
5.1.3.1 Name Change Process 70
6 Changes to Existing Ancillaries

6.1 Scenario 3 - Move Button Option 73
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6.2 Scenario 4 - Associate EMD Option 92
7 Exchange
7.1 Revalidation 113
7.2 EMD for EMD 113
7.2.1 EMD for Ticket (AER) 113
7.2.1.1 Scenario 5 - EMD to VCR Exchange – Add Collect 113
7.2.1.2 Scenario 6 - Multiple EMD to VCR Exchange 121
8 EMD Update Entries

8.1 Remarks in EMD 133
8.2 Adding Remarks to an EMD 133
8.3 Deleting Remarks from an EMD 135
9 Miscellaneous Information
9.1 Updating the Price Shopping List 139
9.2 EMD- A Coupon Status and Changes 141
9.2.1 Changing an EMD Coupon Status 142
9.3 EMD Print Entry 144
9.3.1 Overview 144
9.3.2 Print Duplicate Receipt 144
9.4 EMD Purge 145
10 PNR History - Ancillaries

10.1 The AE History Action 149
10.2 The AE History Main Information 150
10.3 Received From 150
10.4 Signature Line 151
10.5 Reading AE History 151
10.5.1 AAX - AE Item Added 152
10.5.2 UAX - AE Item Updated 154
10.5.3 XAX - AE Item Canceled 157
10.6 Additional Tags/Items Defined Within PNR History 160
A Appendix - General Error Responses
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Training Guide iv Confidential and Proprietary Sabre Airline Solutions
Document Revisions EMD for Ancillaries Part 2
Date Section Description
14 Dec Throughout Standardization review

2022
07 Mar Throughout Updated various graphic images

2022
05 Aug Reactivate Updated flow and graphics

2020 Historical EMD
via Search Path
Reactivate
Historical EMD
via Display Path
Reactivate New subtopic as an introduction to changes in v10.1

Historical EMD
EMD Display Update graphic removing the historical option within the EMD display window
EMD- S Display
04 Aug Disassociation Added subsection "Disassociated EMDs - Reservation List" as well as the
2020 process to "Print Disassociated EMDs - Reservation List"
31 Jan Search for EMD Added new subtopic Reactivate Historical EMD via Search Path
2020
Display Added new subtopic Reactivate Historical EMD via Display Path
EMD History
23 Jul Changes to Updated Scenario 4 with the EMD to AE Association error response if EMD is
2019 Existing already associated to another AE item in another PNR
Ancillaries
Appendix 1 Added new error response graphic to support Scenario 4 above.
21 Jun Association Added new topic Error Response Associate EMD to AE Item Previously
2019 Associated, this outlines the new validation process for Ancillary v2.0 users
11 Mar Miscellaneous Update new Shopping List screen v9.0

2019 Information
17 Mar Refund/ Updates Graphic and text change to reflect the HD status when an ancillary has been
2015 and Changes refunded with additional text to delete the AE item in the cart
26 Sep Manual Added additional verbage showing disposition of AE Item from HI to HD status once
2018 Disassociation manually disassociated
11 Apr All Updated graphics

2018
16 Jan Appendix 1 Error Updated error responses with improved messaging

2018 Response
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Training Guide v Confidential and Proprietary Sabre Airline Solutions
Date Section Description
03 Mar EMD Displays Updated graphic images to include the Station Numeric when displaying EMDs
2017 shown in native format.
112 Appendix 1 New New Error Responses as part of Sabre Advance Notification (SAN) 9070, in order
Dec Error Response to improve error messaging for PNR/END transactions
2016
08 Sep Section 6.2 and Updated Shopping List with newer version
2015 9.1
23 Jul PNR History / Added section on How to read PNR History with regard to Ancillaries added,
2015 Ancillaries modified or canceled in the PNR
17 Mar First Form of Part 1 page 15 updated form of payment window to reflect Travel Bank, and added
2015 Payment window a note stating that forms of payment will be different for each airline based upon
their original selections
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Training Guide vi Confidential and Proprietary Sabre Airline Solutions
Objectives
Item Objective
Objectives By the end of the module, participants will be able to:

l Explain the various options to display an EMD
l Describe how an EMD becomes associated and disassociated from a PNR
l Identify the process to Name Change an EMD
l Determine when an EMD can be refunded
l Demonstrate how to change existing ancillaries by using the Move Button and Associate
EMD options
l Explain when an EMD can be revalidated
l Demonstrate and EMD to EMD exchange
l Describe how to add and delete remarks within an EMD
l Determine when an EMD status can be changed
l Identify the print options available with an EMD
l Determine the process to update a price within the Shopping List
l Recognize how PNR History displays ancillary information
EPR Duty Code: 5, 6, 7, 8 (depending on training situation and function
being performed)
Keyword: ITCCTL is required if retrieving and reactivating

historical EMDs.
Preparation
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EMD Display 1
The following pages will be a quick reference on ways to display an Electronic Miscellaneous Document
within SabreSonic® CSS Interact.
1.1 Display by EMD number
1. Select the Ticketing tab (<F4> in Interact Res, <F8> in Interact Airport).
2. Select the EMD <Shift + F9> label, then the Display <Shift + F1> label.
Interact responds with the Display Electronic Misc Document (EMD) window.
1 EMD Display
Training Guide 1 Confidential and Proprietary Sabre Airline Solutions
3. Add the EMD number.
4. Click OK.
1.2 Display an EMD from an Existing PNR
As previously stated, after an ancillary has been paid for and an EMD issued, Sabre® shows a TE
notation in the Ticketing/ Pricing area of the PNR. The Remarks/ Facts area displays a reminder stating:
Ancillaries Exist – Use Fees / Srvcs+ to view or sell more
1 EMD Display
l To view or add ancillary items, select Fees/Srvcs+.
l The same as when viewing a VCR, you can also select the TE number of the EMD and click View.
l You can also display ticketed ancillaries by selecting the Ticketing tab (<F4> in Interact Res, <F8> in
Interact Airport) and selecting the EMD <Shift + F9> label on the left side. The labels will refresh
and then select the Display <Shift + F1> label.
Enter either the ancillary TE number from the Ticketing /Pricing field, or select by ticket line number.
Click OK to display the Electronic Miscellaneous Document (EMD).
Interact displays the EMD in graphical view.
1 EMD Display
The following pages describe the components in the response.
1.2.1 Description of EMD-A Display
The previous section describes the process to display an EMD. The table below will describe those
elements that make up an Associated Electronic Miscellaneous Document (EMD-A).
1 EMD Display
EMD Data Explanation
EMD Number 13-digit EMD Number
Name Passenger Name
PNR 6-digit Passenger Name Record (PNR) locator
Nbr of Cpns Total number of coupons
EMD Type The type of EMD (A = Associated, S = Standalone)
Issue Date of Issue and station location
1 EMD Display
EMD Data Explanation
Coupons Flight segment header followed by the information for each coupon including:
Field Description
NBR Coupon number
AL Airline code
ROUTE City pair
DESC Item description
ASSOCIATED VCR VCR number and the coupon it is associated to
ASSOC A = Associated, D = Disassociated
QTY Quantity
STAT Status
Fare Info Base Equiv Taxes and Total Cost
Value Calc Value calculation line if needed
Form of Payment Type and amount
Issue Date Date issued and station location
Miscellaneous Info This area contains the following:
Field Setting options
Fee Override Y or N
Consumed Y or N
Tax Exempt Y or N
Refundable Y or N
Remarks Manual remarks added
Endorse /Restrict
Reference to Document Other documents associated to this EMD
Additional Action within the EMD
EMD Actions Description
OK To remove from view.
1 EMD Display
EMD Actions Description
Modify Allows you to modify the EMD. When selected a new window displays the following options.
History This option displays the history of the EMD in native Sabre format.
Cancel Like OK, Cancel removes the EMD from view.
1 EMD Display
1.3 EMD-S Display
1.3.1 Display from iPNR
The Interact Interactive PNR (iPNR) display contains more detail about the EMD-S document within the
Miscellaneous Info area. Included are:
Item Description
Fee Override If a Fee Override is permissible a Y (Yes) will appear, if no, a N (No) appears.
Consumed If the value is consumed at issuance a Y (Yes) will appear and the status code will show "USED".
Tax Exempt If taxes are exempt, then a Y (Yes) will appear, otherwise a N (No) will apply.
Refundable Three options are available for Refundability.

l Y = Yes Refundable
l R = Not Refundable, but Exchangeable
l N = Non-refundable and Non-exchangable
1.3.2 Display from Ticketing Tab
The EMD-S will not contain any routing, associated VCR, or ASSOC data, as it is a standalone item.
The status will generally reflect USED as EMD-S are usually consumed at issuance. this is reflected in
1 EMD Display
the Miscellaneous info section of the EMD.
Note EMD-S documents that retain an OK status are usually residual voucher type, which maintain a
normal ticket expiration.
1.4 Display EMD by Ticket Line Number
1. Display the PNR.

2. Select the Ticketing tab (<F4> in Interact Res, <F8> in Interact Airport)
1 EMD Display
1 EMD Display
4. Add the EMD ticket line number.
5. Click OK.
Example Interact response:
1 EMD Display
1.5 Redisplay EMD
You can redisplay the last EMD present in your work area.
Note If you use the Ignore <Ctrl + I> function, it will remove the EMD from the work area and will
not allow this entry to work.
1 EMD Display
3. In order to redisplay a previously-displayed EMD, leave this pop up blank (as highlighted above).
1 EMD Display
4. Click OK.
Interact responds with the previously-displayed EMD.
1.6 Display EMD History
When requesting history, the response is formatted the same whether you request history of a PNR,
VCR, or EMD.
l History will be reflected from newest to oldest
l Each item in the historical data will reflect the change made, whether automated or manual.
l A Signature line also displays the updater (agent), location time, and date the change was made.
The steps below will demonstrate the various ways to display EMD history.
1.6.1 EMD History from a Displayed EMD
To view EMD history you must first display the EMD.

1 EMD Display
1 EMD Display
3. If you are within the PNR you can use the Ticket Line Number from the PNR to display the EMD.
You can also display the EMD using the full EMD Number.
Note If you have previously displayed the EMD and no longer have it in your view, you can leave
the input cells in the Display Electronic Misc Document (EMD) window blank to redisplay
the previously-viewed EMD.
4. Click OK to display the EMD.
Interact displays the EMD.
1 EMD Display
5. Click the history button at the bottom of the EMD screen.
Interact responds with the EMD Display window, containing the EMD history.
1 EMD Display
EMD History Data Explanation
VD 0391500050216 CPN1 Indicator for Void (VD), plus the EMD number and coupon number
ICW DOC - 0392162117224 Indicator for In Conjunction With Document (ICW DOC) and the air ticket
number associated.
WV0391500050216 Native Sabre format to void a ticket number
FROM OK TO VOID Status of the EMD: changed from OK to VOID status
JFK ATX5HMD 2020-08- Signature line: Station and agent sine, date, time stamp, and PNR locator
05T10:01:42 GMNYTR
OC 0391500050216 CPN 1 Indicator for Original Creation (OC), plus the EMD number and coupon
number
ICW DOC - 0392162117224 Indicator for In Conjunction With Document (ICW DOC) and the
electronic document number
VIA MISC WEB SERVICES Electronic Transfer Information
FROM - ** to OK Status of the EMD: no status (**) to OK status
JFK ATX5HMD 2020-08- Signature line: Station and agent sine, date, time stamp, and PNR locator
05T10:01:42 GMNYTR
1 EMD Display
1.6.2 PNR History Includes EMD
While the EMD has its own internal history, when the ticketing entry is made, PNR history is updated as
well.
Below is a sample PNR history demonstrating the purchase of internet and seat assignment ancillaries.
Remember, all history is read from the bottom up (most recent at the top of the list).
1.7 Reactivate Historical EMD
This topic aligns historical Electronic Miscellaneous Documents (EMDs) with VCRs and allows you to
retrieve and reactivate historical EMDs from a historical database into an active database. This ability is
controlled through a keyword (ITCCTL) located in your Employee Profile Record (EPR). If the keyword
is present in your EPR, you will be able to reactivate the Historical EMD by selecting the Reactivate
button located in the Electronic Miscellaneous Document (EMD) - Historical screen.
The following enhancements are available for all community carriers using Interact v10.1 and later, who
are upgraded to the latest GetTicketingDocument web service version.
l (also called Direct Connect Platform - DCP) users can view the Historical EMD, but will not be able
to reactivate until your associated airline approves and adds the necessary keyword to the user's EPRs.
l The Interact default is to a graphical view of the Electronic Miscellaneous Document (EMD) screen
via GetTicktingDocument (instead of a green screen view) that accommodates the Modify and
History buttons for an active EMD.
1 EMD Display
l Users of these enhancements will no longer see a Display History checkbox on the Display
Electronic Miscellaneous Document (EMD) screen. Instead, there is a checkbox option called
Historical EMD located in the Search Electronic Miscellaneous Document (EMD) screen.
l The Electronic Miscellaneous Document (EMD) - Historical screen will offer a Reactivate button
if the keyword ITCCTL is present in your EPR.
l You are able to view reactivated EMDs in the Electronic Miscellaneous Document (EMD) screen
that offers a Modify and History button for the reactivated historical EMD.
l Electronic Miscellaneous Document (EMD) Historical List.
l Vouchers are not in scope for graphical EMD.
l Supervisor tab is not an option for Reactivate Historical EMD.
1.7.1 Reactivate Historical EMD via Display Path
Depending on your airline's settings, you will be able to retrieve Historical EMDs that are no longer
available to view in an active database. Additionally, Depending on your EPR settings, you may have the
potential to reactivate the historical EMD and move it into an active database.
3. Add the EMD Number to be displayed.

Note OA Carrier Code is not an option for Reactivating a Historical EMD.
1 EMD Display
4. Click OK to display.
The historical EMD is in the Historical database and is displayed in the graphical view Electronic
Miscellaneous Document (EMD) - Historical screen. (The title is in red to differentiate that this is
the Historical EMD screen.) You can proceed to reactivate the Historical EMD.
If the EMD cannot be found in the active database, Interact displays an error window.
Note This window is only returned through the Display path and not the Search path. (Search has a
different option as shown in a later section.)
Option Description
Yes Interact proceeds to the graphical view of the EMD Historical screen.
No Interact returns to the background where the entry was originated
Cancel Interact returns to the background where the entry was originated
5. Click Yes to display the Historical EMD.

Interact displays the Electronic Miscellaneous Document (EMD) - Historical screen.
The Reactivate button reactivates the historical EMD into the active Electronic Miscellaneous
Document (EMD) screen.
Note This button only appears if your EPR contains the keyword ITCCTL.
1 EMD Display
Options Description
OK This option returns you to the background prior to this screen
Reactivate Allows you to reactivate the historical EMD
History Allows you to view the history of the historical EMD
Cancel This option returns you to the background prior to this screen
Note The Modify button does not exist on this screen.

SabreSonic® CSS Ticketing reactivates the historical EMD, moving it out of the historical database and
into the active Electronic Miscellaneous Document (EMD) database. Interact displays the EMD in the
Electronic Miscellaneous Document (EMD) screen in the graphical view. You can now proceed to
modify the reactivated historical EMD.
The modified process is no different from the standard Electronic Miscellaneous Document (EMD)
screen, therefore, the follow options are still applicable after reactivation occurs.
Options Description
OK This option exits out of the EMD screen
Modify Allows you to modify the EMD
History Allows you to view the history of the reactivated historical EMD
Cancel This option exits out of the EMD screen
Note Refund and Exchange buttons do not exist on this screen.
1 EMD Display
Search for an EMD 2
You can use the Search Mask within Interact to locate EMDs. Search criteria include:
l Record Locator
l Frequent Traveler Number
l City of Issue
l Passenger Last Name /First Name
l Date of Issue
l Date Range (maximum 10 days)
When searching you must use two search criteria.
Note Last Name /First Name is considered one search criteria.
2 Search for an EMD

2.1 Search by Record Locator and Name
2. Select the EMD <Shift + F9> label, then the Search <Shift + F2> label.
If your airline issues EMDs for both Ancillaries and for Vouchers, Interact displays the Document
Type window.
Two options exist in this window: to display EMD for Ancillaries or EMD for Compensation
Vouchers.
a. Select the EMD for Ancillaries option.
b. Click OK.
Interact displays the EMD Search Mask.
2 Search for an EMD

3. Fill in the Record Locator (PNR Reference) or
4. (Optional) Complete Last and First Name of the passenger.
Note If the Record Locator is not available you can use the Last and First Name of the passenger,
both are not required.
5. Click OK.
Interact displays the Search Electronic Misc Doc (EMD) List, containing a list of all EMDs that meet
your search criteria. Only the first 100 items found will be displayed.
2 Search for an EMD

The list will provide you with the following:
l Passengers last /first name
l Date of Issue
l Record Locator (PNR Reference)
l Departure City
l EMD Number
l Currency Code
l Amount
l Type - (EMD, VOU, or MSR)
l Status of EMD - Only returned if an exact match is found.
6. Select the EMD Document to display.
7. Click OK.
Interact displays the selected EMD.
2 Search for an EMD

2.2 Reactivate Historical EMD via Search Path
To start, search for the Electronic Misc Document (EMD):

2. Select the EMD <Shift + F9> label, then the Search <Shift + F2> label.
Interact displays the Search Electronic Miscellaneous Document (EMD) screen. Note the Historical
EMD check box on this screen. This check box allows you to search for a historical EMD at the first
entry.
2 Search for an EMD

3. Add the EMD number
4. Click the check box for Historical EMD.
5. Click OK.
Interact displays the Electronic Miscellaneous Document (EMD) - Historical screen.
2 Search for an EMD

Options Description
OK This option returns you to the background prior to this screen
Reactivate Allows you to reactivate the historical EMD
History Allows you to view the history of the historical EMD
Cancel This option returns you to the background prior to this screen
Modify * * The modify button does not exist in this screen
6. Click Reactivate.
Ticketing reactivates the historical EMD, moving it out of the historical database and into the active
Electronic Miscellaneous Document (EMD) database. Interact displays the EMD in the Electronic
Miscellaneous Document (EMD) screen in the graphical view. You can now proceed to modify the
reactivated historical EMD.
The modified process is no different from the standard Electronic Miscellaneous Document (EMD)
screen, therefore, the follow options are still applicable after reactivation occurs.
Options Description
OK This option exits out of the EMD screen
Modify Allows you to modify the EMD
History Allows you to view the history of the reactivated historical EMD
Cancel This option exits out of the EMD screen
Note Refund and Exchange buttons do not exist on this screen.
2 Search for an EMD

2 Search for an EMD
EMD-A Association and Disassociation 3
3.1 Association
Association is the relationship between the EMD-A Value Coupon with an Electronic Ticket Flight
Coupon (also called a Virtual Coupon Record - VCR). An indicator within the EMD-A Value Coupon
details will reflect that the coupon is either associated or disassociated from the VCR Flight coupon.
When the EMD-A value coupon is associated, updates to the VCR should also be reflected in the EMD
coupon (e.g., Flight Coupon Used after PDC, the EMD Value Coupon will reflect USED status as well).
Note EMD-S are never associated to a flight coupon.
Rules for Association
You must display the VCR before you can use the association or disassociation entries. These entries
may be used if the VCR and EMD databases are not in sync.
l The carrier code on the EMD coupon must match the carrier code on the VCR coupon.
l Coupon status must be: OK, CKIN (Check-in), LFTD (Lifted), or CTRL (Control).
l Board /Off Points (including multi-airport cities) must be the same.
l The name in the EMD must match the name in the VCR.
l When an EMD is manually associated to a VCR /PNR, the new PNR record locator is automatically
updated on both the VCR and EMD.
l One EMD coupon must be associated to one VCR coupon, so the number of EMD coupons in the
entry must equal the number of VCR coupons.
3.1.1 Manual Reassociation
The following steps will demonstrate Manual Reassociation. Before the association can be completed the
VCR must be displayed in your work area.

2. Select the EMD <Shift + F9> label, then the Modify <Shift + F6> label.
Interact displays the host PNR in the background and the Modify EMD window.

3. Add the EMD number.
4. Select the Reassociate to VCR option.
5. Click OK.
Interact displays the EMD-A in the background and the Associate EMD to VCR window.

6. Enter the EMD and VCR coupons that will be associated.
7. Click OK.
The EMD Successfully Associated window appears.
8. Click OK.
Interact displays the host view EMD. Ticketing has added the OK EMD ASSOCIATED banner at the
bottom of the display.

3.1.2 Error Response - Manual Reassociation - EMD-A
If any of the requested EMD coupon(s) are already associated to VCR coupon(s), Interact displays an
error.
If the number of EMD coupons do not equal the number of VCR coupons in the entry, Interact displays
an error.

3.1.3 Error Response - Manual Reassociation - EMD-S
If an attempt is made to associate an EMD-S to a VCR, Interact displays an error message.
If an attempt is made to disassociate an EMD-S from a VCR, Interact displays an error message.
3.1.4 Scenario 1 - Associate EMD to AE Item and Associate EMD to VCR
In this scenario the passenger has changed the date of their return flight. Because the original flight was
changed, the Air Extra (AE) item was dropped from the ancillary cart and the EMD disassociated from
the electronic ticket.
The flight has been rebooked and the ticket exchanged. The Ancillary has been rebooked and is shown
with an HD status. (The HD status reflects reserved but not purchased.)
The following steps will allow you to reassociate the ancillary to the EMD to reflect payment (HI status),
while reassociating the EMD to the electronic ticket.

1. Select the ancillary to associate to the EMD.
2. Click Assoc EMD <CTRL+E>.

Interact displays the Associate AE to EMD window.
The AE number has been auto-filled for you.

3. Select the EMD Number from the drop down list.
4. Add the Coupon Number(s) that will be associated.
5. Click OK.
Note If the EMD is not associated to a VCR, Interact returns a message and you must complete
VCR reassociation first.

6. Click OK to continue.
Interact displays the Associate EMD window.
The Ticket Number is auto-filled from the original ticket.
7. Verify the EMD Number.

Note If the original ticket was exchanged, enter the new ticket number in the space provided.
8. Click OK.
The EMD is now associated to the VCR.
9. Click OK.
The AE item is now associated to the EMD.

10. Click OK to redisplay the Ancillary Cart.
The AE item is now updated with a check mark and the new status of HI (fulfilled).
3.1.5 Error Response - Associate EMD to AE Item Previously Associated
For airlines with Ancillaries v2.0, Ticketing validates during the association process that the EMD
coupon is not already associated to another AE.
This validation disallows any attempt to associate an EMD coupon to an AE or group of AEs if the
EMD is already associated to another AE, thus preventing potential revenue loss.
To demonstrate the error response, we'll begin with the Ancillary Cart displayed.

1. Highlight the new AE item.
2. Click Assoc EMD.
The options window appears.
3. Click Associate AE to EMD.

The Associate AE to EMD window appears.

4. Add the following elements:
l AE Number
l EMD Number
l EMD Coupon Number
Interact returns an error response stating that the EMD is already associated to ancillary located in the
locator provided.
6. Click OK to proceed.
If this EMD is to be associated to the new AE item, display the PNR locator and disassociate the
EMD.

3.2 Disassociation
As stated earlier, association is the relationship between the EMD-A Value Coupon with an Electronic
Ticket Flight Coupon (also called a Virtual Coupon Record - VCR). An indicator within the EMD-A
Value Coupon details will reflect that the coupon is either associated or disassociated from the VCR
Flight coupon.
An EMD is automatically disassociated from a VCR in the following situations:
l Exchange of VCR or EMD
l Void of VCR or EMD
l Refund of VCR or EMD
l System Update EDIFACT (Electronic Data Interchange For Administrations, Commeerce, and
Transport) message
Note You would need to perform a manual disassociation of the EMD from the VCR if there was a
system error while processing an exchange or refund, and the documents were not
automatically disassociated.
Rules for Manual Disassociation
l Coupon status must be: OK, CKIN (Check-In), LFTD (Lifted), or CTRL (Control).
l The name in the EMD must match the name in the VCR.
l The ICW (In Connection With) data in EMD must match previously-displayed Ticket number.
l The EMD document number in the VCR must match the EMD document number in the entry.
l The EMD Coupon Numbers stored in the VCR must match with the EMD coupon numbers in the
entry.
l If the VCR is issued to paper, the EMD will be disassociated, and use of that EMD will require
issuance of a new VCR and manual re-association of that EMD to the VCR.
l The EMD will be disassociated from the VCR (and vice-versa) when one of the associated documents
goes into a final status such as EXCH (Exchange /Reissue), VOID, RFND (Refund); or when the
PNR is purged from the system. The exception to this rule is when the VCR goes to a USED
/FLOWN status - If the EMD is associated to the VCR at this time, the documents remain associated.
3.2.1 Manual Disassociation
The following steps demonstrate a Manual Disassociation.

Note Before you can perform the disassociation, you must display the VCR in your work area.

Interact displays the Modify EMD window.

3. Input the EMD Number into the space provided.
4. Select the Disassociate from VCR option.
5. Click OK.
Interact displays the EMD-A in Native Sabre format behind the Disassociate EMD from VCR
window.

6. Enter the EMD Coupon Numbers and VCR Coupon Numbers that are to be disassociated.
7. Click OK.
Interact displays the EMD Successfully Disassociated window.
When redisplayed, the EMD indicates a disassociation.

In addition to the EMD-A, Ticketing updates the VCR coupon details and VCR history with the
disassociation information.
The AE item within the Ancillary Cart will change from HI (Fulfilled) to HD (Payment Required).
The EMD number and coupon will be removed from the AE. You can cancel the AE item or rebook
for another flight.
3.2.2 Error Response – Manual Disassociation
If any of the requested EMD coupon(s) are already disassociated from VCR coupon(s), Interact displays
an error.

If the number of EMD coupons do not equal the number of VCR coupons in the entry, Interact displays
an error.
The VCR displayed must match the ICW (In Connection With) data in the EMD of the coupon(s) being
disassociated. If there is a discrepancy, Interact displays an error.
Note SabreSonic® CSS Check-in, at time of Post Departure Control (PDC), will inform the Ticketing
process of which EMD-A coupons were not used. Ticketing will disassociate those coupons and
will change the EMD /coupon status to OK.
3.2.3 Disassociated EMD-A(s) in the PNR
Note The following enhancement requires activation and may require specific configurations, contact
Sabre® Global Customer Care for further details.
When there are single or multiple disassociated EMD-As in a PNR, Interact will display the banner
"Disassociated EMD(s) Present".

This solution allows you an easy way to identify EMD-As that are disassociated from E-Tickets prior to
flight departure.
When you see the banner, move down in the Ticketing /Pricing field to see the highlighted EMD-As that
are disassociated.
This will ensure that association occurs ahead of time, so that the EMD-As will be marked as USED
along with the associated E-tickets. Airline offline reporting functions will correctly show the EMD-As
as USED, so that payment can be collected. It also reduces the risk of EMD-As being fraudulently
reused.
3.2.3.1 Disassociated EMDs - Reservation List
Note The following enhancement requires activation and may require specific configurations, contact
Global Customer Care for further details.
Interact offers the option for a radio button "Disassociated EMD(s) - Reservation List" on the Retrieve
Existing Reservations page.

When you select this option, the Disassociated EMD(s) - Reservation List window appears with the
following mandatory search parameters:
l Airline /Flight Number
l Date
l Origin
l Destination
The response will include the following information:

l Name
l PNR
l Number in Party
l Disassociated EMD numbers

1. Select the Passenger from the list whose PNR needs to be displayed.
2. Click Retrieve PNR.
Interact displays the PNR and the Disassociated EMD(s) banner will be present.
3. Scroll down to find the EMDs that require association.
Printing the Disassociated EMD(s) - Reservations List
You are able to print the list of Disassociated EMD(s) for a specific flight. Print functionality will work
based on the default printer set up in the system. (This is due to Interact not having a host transaction or
web service to print the list.)
Notes

l You should be aware of the orientation of the default printer as Portrait or Landscape and select the
same on the Disassociated EMD(s) - Reservation List window before selecting the PRINT button.
l You can complete printing using either A4 or A3 paper, but the font size and printing format will not
be altered based on the paper size.
1. From the Disassociated EMD(s) - Reservation LIst, select the Passenger's Name.
2. Select the Type of Print: Portrait or Landscape.
3. Click Print.
The result will be the printed list. In this example Portrait was selected.

Refund an EMD 4
4.1 Refund Rules (EMD)
You can refund an EMD-A by utilizing SabreSonic® CSS Exchange & Refund (also called Automated
Exchange and Refund - AER). The following rules are applicable for EMD-A refunds:
l Refundability of an EMD is defined by the AE at time of pricing.
l Only one EMD can be refunded at a time.
l After an EMD is refunded, all associated VCRs are automatically disassociated.
l Refund is only to the original Form Of Payment (FOP), or to Accounting.
l SabreSonic® CSS Travel Bank is not included as a form of payment in this phase.
l When there are multiple FOPs, the refund FOP select must be to Accounting (back office refund).
l Partial refunds are only allowed for services filed by Sector.
l If an attempt is made to partially refund an EMD that is part of a Portion, Interact will return an error
response.
l If the VCR disassociation fails, Ticketing updates the EMD coupon status to RFND and the manual
EMD disassociation entry will be required.
4.1.1 Scenario 2 - EMD-A Refund Scenario – Single Ancillary
The passenger will no longer have an oversized bag on his outbound flight from Los Angeles to Sydney.
He would like a refund.
4 Refund an EMD
1. Display the EMD-A from the ticketing field of the PNR. (Line 3)
2. Select the first EMD for baggage from the ticketing field of the PNR (in this example, line 3).
3. Click View.
Note Make a note of the Ticket Line Number, as you will need this information when accessing
the Automated Exchange & Refund (AER) mask.
Interact displays the EMD-A in the Electronic Miscellaneous Document (EMD) screen.
4 Refund an EMD
4. Verify that an OK status exists.
Note Miscellaneous Info shows this item as refundable.
5. Access the AER Ticket Reissue/ Refund Option <CTRL+G>

Interact displays the Ticket Reissue /Refund Options Screen.
4 Refund an EMD
6. Select Refund.
7. Verify that the Type of Process option is Fast Path (this is the default setting).
8. Select the Ticket Line Number option.
9. Add the ticket line Number (that you had made a note of earlier in the process).
10. Click OK.
Interact displays the Ticket Reissue / Refund: Standard Path Screen.
4 Refund an EMD
11. Enter the Coupon Number to be refunded.
12. Click OK.
The Verify Rules window appears. No change fees apply to this transaction.
4 Refund an EMD
Interact displays the Comparison Summary (Screen 30).
14. Because no change fee applies, add N/A to the change fee area.
15. Click OK.
Interact displays the Refund Information (Screen 32).
4 Refund an EMD
16. Select the Form of Payment of the original issue or accounting (these are your only two options).
17. Click OK.
The Additional Options (Screen 45) appears. No action is required on this screen.
4 Refund an EMD
18. Click OK to complete the transaction.
Take a look at the Ticketing/ Pricing window when the PNR is redisplayed.
4 Refund an EMD
The Ticketing/ Pricing field is now updated with the refund document number.
Note Because the passenger will no longer need this ancillary item, you must remove it from the
ancillary cart.
19. Select Fees/Svcs+.

Interact displays the Ancillary Cart.
4 Refund an EMD
Note You will see that the status of the ancillary has returned to HD (reserved but not purchased)
status.
20. Select the Ancillary Item to delete it.
21. Click Delete.
4.1.2 EMD-S Refund Scenario
Refunds are allowed for EMD-S documents issued in OK status. EMD-S documents issued in USED
status, consumed at issuance, will be processed by back office accounting.
When using web services and a refund method is chosen, if the method is not valid Interact will display
an error.
INVALID REFUND TYPE-CHOOSE DIF REFUND METHOD
4.1.3 Refund Updates/Changes
After the refund has been made to an AE item, the status will change from HI (fulfilled status) to HD
(reserved but not purchased), as shown below.
4 Refund an EMD
Another entry is required to cancel or delete the AE item, since it is not longer needed.
After the EMD is displayed, Ticketing shows the status of the EMD as updated to RFND, and the value
coupons will show disassociated.
4 Refund an EMD
4 Refund an EMD
5.1 Name Change Process
5
5.1.1 Name Changes – Associated EMD
Name change functionality is keyword driven. The Employee Profile Record (EPR) keyword ALTNAM
is required in order to change the name. Name changes on an EMD are processed in the same manner as
changes to a VCR.
After the name has been changed in the PNR and the PNR ended, if you have the ALTNAM keyword in
your EPR, any VCR and associated EMD(s) will be automatically updated with the new name.
1. Click Edit Names in the upper right corner.

Interact displays the Name option window.

2. Select option the Change Passenger Names/ Group Names/ Z Names.
3. Click OK.
Interact displays the Change Name window.
4. Enter the Name Number of the passenger whose name you are changing.
5. Click OK.
Interact displays the Change Passenger / Group Name Screen

6. Enter the updated Last Name and First Name. (Also update the Title, if required by your airline.)
7. Click OK.
The PNR has now been updated with the changed name.

End and Retrieve the PNR <CTRL+E> to update the VCR/ EMD information.
After ending and retrieving the PNR, you can display the EMD and see that the name has been
changed.
When displaying the Ancillary Cart, the new name and all ancillaries now show HI (fulfilled) status.

5.1.2 Name Changes – Disassociated
If a name change occurs on a disassociated EMD, there are three options available:
l The unused EMD can be exchanged and applied toward the value of a new ticket (VCR).
l The EMD can be refunded to the original Form Of Payment (FOP), based on the refundability
indicator that was set at the time of original EMD issuance.
l The EMD can be re-associated to the new PNR, AE, and VCR; however, the name; routing and
service type in which the EMD was originally issued for must match the new PNR, AE, and VCR.
The offline file for the EMD Override report will contain a separate section for EMDs that have
undergone a name change, entitled EMD – NAME.
5.1.3 Name Changes in an EMD
Note You would only name change an EMD if the original VCR name change occurred when the
EMD was disassociated from the VCR.
The following are the steps to utilize the override entries that allow you to manually change a name on
the EMD record. You can use these steps when there is a name change in the PNR, causing the VCR and
EMD to be out of synch, or if the database is down or not responding.
l The EPR Keyword ALTNAM is required in your EPR in order to change the name.
l Duty code 8 or (‡) is required.
l The EMD must be disassociated from the VCR.
l You must display the EMD prior to changing the name.
l Make the EMD manual name change entry.
l You then must manually associate the EMD back to the VCR.

5.1.3.1 Name Change Process
Note To change a name within the EMD, you must have the PNR in your work area and must display
the EMD.

3. From the PNR's ticketing field, find the EMD and add its line number to the Ticket Line Number
area.
4. Click OK.
Interact shows the EMD document in Native Sabre format.

5. From the EMD Labels, select the Supervisor <Shift + F4> label.
Interact displays the EMD Supervisor window.
6. Select the Change EMD Name option.

7. Add the passenger's edited First Name and Last Name.
8. Click OK.

Changes to Existing Ancillaries 6
6.1 Scenario 3 - Move Button Option
When a ticket has been issued with an associated Ancillary, there are a couple of different ways to
handle itinerary changes when ancillaries exist.
This scenario will demonstrate the first process of changing an itinerary when an ancillary exists, by
using the MOVE BUTTON option within the Ancillary Cart.
Note Check your airline's rules regarding changes to ancillaries. This process may not work if
there is a value change or city pair change associated to the ancillary. Should this occur,
you will be required to use the exchange process to exchange the ancillary. (See the EMD
to EMD Exchange Training Guide.)
After displaying the PNR, note the Ancillaries Exists are shown in the Remarks /Facts area of the
Reservation. This tells you that ancillaries exist for this itinerary.
To make a change to the itinerary which does not affect this city pair:

1. Use the Add button to start the process.
Interact displays the Flight Availability window.
The passenger wants to leave for JFK one day earlier on August 31st.
2. Add the city pair DFW to JFK.
3. Enter the new Departure Date.
4. Click OK.
Interact displays the New Reservation: Air Availability screen.

5. Select the flight segment requested.
6. Add the Class of Service.
Note If your airline uses branded fares, then select the branded fare for step 6.
7. Click OK.
Interact redisplays the PNR.

The itinerary has been updated with the new flight. Before canceling the original flight, you must
Move the ancillary.
8. Select Fees/Srvcs+
Note The ancillary no longer matches the new itinerary segment selected.

9. Select the affected ancillary.
10. Click Move.
Note It is necessary to know which segment number you are moving your ancillary segment to.

11. Add the Segment Number to the new flight.
12. Click OK.
Interact displays a window ,stating that the AE item has been updated.
13. Click OK.
The date in the Ancillary now matches the new Itinerary Segment.
14. Click Cancel to exit the Ancillary Cart.
Interact automatically redisplays the PNR.

You must now cancel the original air segment.
15. Select the original air segment to be canceled.

16. Click Delete.
Interact displays a pop up warning, advising that an ancillary exists on the segment you are canceling.
(Because you already moved the ancillary, the message no longer applies.)

17. Click OK.
The itinerary has been updated, the ancillary has been moved, and the last step would be to update the
VCR using Automated Exchange & Refund (AER).
18. From within the Ticketing / Pricing field in the PNR, select the VCR.
19. Click Exchange, then Voluntary from the drop down list.
Interact displays the Ticket Reissue /Refund Options window.

The window is pre-selected with the correct default settings:
l Exchange
l Voluntary
l Fast Path
20. Click OK.
Interact displays the Ticket Reissue/ Refund: Fast Path window.

Name select is preselected on this screen.

Because you selected Fast Path, the next screen is the Comparison Summary (Screen 30). While there
is no fare difference, an add collect of 75.00 will be charged for the change fee.
22. Click OK.
Interact displays the Ticketing Instructions (screen 40).

23. Select the Form of Payment from the drop down list.
24. Select the action to Retain.
Note The step 24 Retain may not be a step required by your airline. Check your airline's rules
regarding exchange. If retained is not necessary, then from the Action drop down select
Ticket.
25. Click OK.
Interact displays a window, stating that the exchange has been retained.

26. If you are ready to complete the transaction, click Yes.
Interact responds with the Retained Exchange Information (Screen 02).

27. Select Exchange/ Comments from the drop down.
28. Click OK.
Interact redisplays the Ticketing Instructions (Screen 40).

29. Select the Form of Payment from the drop down menu.
30. Verify that the action defaults to Ticket.
31. Click OK.
Interact displays the Additional Options (Screen 45).

32. Click OK to redisplay the PNR.

Even though you moved the ancillary to the new flight in the itinerary, the exchange process has
automatically disassociated the VCR from the EMD document. To reassociate, the following
procedure applies:
33. Select the EMD.

34. Click View.
The Association Type reflects D for Disassociated. In order to reassociate, select the action to modify.
35. Click Modify.

The EMD number field will auto populate from the EMD you selected in the PNR.
36. Select the Reassociate option.
37. Click OK.
Interact displays the Associate EMD to VCR window.
Interact displays the Associate EMD to VCR window. (The EMD number and Ticket number may
pre-populate.)
38. Insure the Ticket number matches the Ticketing Details to the right.
39. Add the EMD Coupon Number(s)
40. Add the VCR Coupon Number(s)
41. Click OK.
A pop up will appear stating the EMD was successfully Associated.
42. Click OK.

Interact redisplays the EMD.

The EMD is now associated with the new VCR.
43. End Transaction <CTRL + E>.
6.2 Scenario 4 - Associate EMD Option
This scenario will look at another option that can be used to change itinerary and ancillary: the Associate
EMD option.
Note Check your airline's rules regarding changes to ancillaries. This process may not work if
there is a value change or city pair change associated to the ancillary. Should this occur,
you will be required to use the exchange process to exchange the ancillary. (See the EMD
to EMD Exchange Training Guide.)

In this scenario the passenger wants to change the outbound from the 1st to the 2nd of September. You’ll
notice that the current itinerary has associated Ancillaries; this will become important after exchanging
the ticket.
1. Select the first Flight Segment in the itinerary.
2. Select the Rebook drop down list.
3. Click From Avail.
Interact displays a warning pop up window to advise that associated services exists that may require
rebooking.

4. Click OK.
Interact displays the Flight Availability window.
5. Complete the Departure Date.

6. Click OK.
Interact responds with the Air Availability screen.
7. Select the desired flight.

8. Add the Class of Service.
9. Click OK.
Interact redisplays the PNR with the new itinerary.

Note Because the itinerary has been changed, the Ancillary message no longer exists. Ancillaries
will automatically cancel after the original flight was canceled. After you have exchanged the
VCR, you can then re-add the ancillary.
With the itinerary changed you will now be required to exchange the ticket.
10. Within the Ticket/ Pricing field of the PNR, select the Ticket Number to exchange.
11. Select the Exchange drop down list.
12. Click Voluntary.
Interact displays the Ticket Reissue/ Refund Options window.

13. Click OK.
Interact displays the Ticket Reissue/ Refund: Fast Path window.

14. Click OK.
Interact displays the Comparison Summary (Screen 30).

15. From the action drop down list, select Retain.
16. Click OK.
An informational window states the transaction is retained.

17. Click Yes to complete the exchange.
Interact displays the Retained Exchange Information (Screen 2).
18. From the Type drop down list select Exchange/ Comments.
19. Click OK.
Interact displays the Ticketing Instructions (Screen 40).

20. Select a Form of Payment.
21. Click OK.
Interact displays the Additional Options (screen 45).

22. Click OK.
Interact redisplays the PNR. Line 4 in the ticketing field (in this example) is your new electronic
ticket.

Because the Ancillary banner is no longer present, you will have to display the EMD.
23. Select the EMD from the Ticketing Field.
24. Click View.
Note that the EMD has been disassociated from the VCR.

25. Click Modify.
26. Add the EMD Number.

27. Select the Reassociate option.
28. Click OK.
29. Verify that the Ticket Number reflects the new Exchanged ticket.
30. Add the Coupon Numbers for the EMD and VCR.
31. Click OK.
An Informational Banner will appear stating the EMD was successfully associated.
32. Click OK to redisplay the PNR.

You have now successfully associated your EMD to your new electronic ticket. But (as seen below
from the Remarks/Facts field of the PNR), no ancillaries exist.

33. Select Fees/Srvcs+.
Recall that only when the VCR has been exchanged can the ancillary be added back.

34. Select Add to display the Shopping List.
Interact displays the Shopping List window.

35. Select the same Ancillary for this flight (as was previously selected in the EMD just associated).
36. Click OK.

The ancillary has now been added to your cart. Notice that the status is HD, (meaning 'reserved but
not purchased'). Because you have just associated the EMD with the VCR, you can now use the
Associate EMD button to show the Ancillary purchased.
37. Select the Ancillary from the Cart.
38. Click Assoc EMD.
A Duty Code information warning pop up appears.

Note Current programming requires a duty code 8 to complete this function. Check with your
airline's training department to determine your airline's duty code requirements for this
functionality.
39. Click Yes.
Interact displays the Duty Code window.
40. Input the appropriate duty code (as required by your airline).
41. Click OK.
The AE, EMD, and coupon numbers are pre-filled for you. To complete the association:
42. Click OK.
An Informational Banner will appear stating the EMD was successfully associated.

Note If an EMD is already associated to another AE item, an error response will appear with the
Record Locator where the EMD is associated. See Appendix 1 for the actual error response.
43. Select OK.
The Ancillary Cart is now updated to reflect HI (paid) status.

44. Click Cancel to redisplay the PNR.
The Remarks/ Facts field has now been updated to reflect that Ancillaries now exist.
The transaction is now complete.
45. To End Transaction <CTRL + E>.

Exchange 7
7.1 Revalidation
An EMD cannot be revalidated because it does not contain a flight number or date, all EMDs are open.
The EMD will remain associated to the VCR if the VCR has been revalidated.
Reference: EMD for ticket (AER)
7.2 EMD for EMD
See the EMD to EMD Exchange Training Guide and other online lessons.
7.2.1 EMD for Ticket (AER)
The following criteria will assist you in determining whether an EMD can be exchanged:
l The EMD status must be “OK”
l An EMD can be associated or disassociated to its original VCR and still be available for exchange
l If the EMD being exchanged was associated to a VCR, it will become disassociated upon exchange
and the EMD status will be set to “EXCH”
l If the exchange transaction is voided, the EMD being exchanged will remain disassociated from the
original VCR. If the EMD needs to be re-associated to the original VCR, it must be done manually.
7.2.1.1 Scenario 5 - EMD to VCR Exchange – Add Collect
This scenario will demonstrate the process to exchange an unused EMD for a VCR when an add collect
applies.
Note This scenario re-enacts the most common occurrence: an exchange with an add collect.
Follow normal exchange procedures for Even Exchanges and /or Refund scenarios.
7 Exchange
1. Access the Ticket /Refund option <CTRL + G> to access Automated Exchange & Refund (AER).
Note When accessing AER utilizing the CTRL+G quick keys, Sabre does not recognize any
ticketing data that may be in the work area. When this occurs Interact will respond with the
informational message "No coupons available for ticket."
7 Exchange
3. Select the Exchange option.
4. The Exchange Type should be Voluntary.
5. Select the Process Type Standard Path.
6. Add the EMD Document Number.
7. Click OK.
Interact displays the Ticket Reissue /Refund: Standard Path window.
7 Exchange
Note Unless additional options are needed, no changes will be made to this window.
8. Click OK.
Interact displays Exchange Electronic Misc. Doc (EMD) (screen 11).
7 Exchange
9. From the Type drop down list, select Exchange .
10. Select Next as the Action.
11. Click OK.
Interact displays Ticket Exchange –Itinerary Calc from Point of Origin (screen 20).
7 Exchange
12. Verify that the Action defaults to Price.
13. Click OK.
Interact displays Comparison Summary (screen 30).
7 Exchange
14. Add a NA (for Not Applicable) to the Change Fee area.
15. Click OK.
Interact displays Ticket Instructions (screen 40).
7 Exchange
17. Select Ticket from the Action drop down list.
18. Click OK.
Interact displays Additional Options (screen 45).
7 Exchange
19. Click OK to complete the ransaction.
7.2.1.2 Scenario 6 - Multiple EMD to VCR Exchange
This scenario will demonstrate how you would exchange multiple EMDs for an electronic ticket.
7 Exchange
1. Access the Ticket /Refund option <CTRL + G>.
2. Click OK.
7 Exchange
3. Select the following options:
l Ticket Reissue / Refund Options: Exchange
l Exchange Type: Voluntary Exchange

l Type of Process: Standard Path
l Select Ticket or Document Number.
4. Add the EMD Document Number.
5. Click OK.
Interact displays the Ticket Reissue /Refund: Standard Path window.
7 Exchange
Unless additional options are needed, you do not need to make any changes on this screen.
6. Click OK.
Interact displays Exchange Electronic Miscellaneous Document (EMD) (Screen 11).
7 Exchange
7. From the Type drop down list, select Exchange.
8. From the Action drop down list, select Multi Docs.
9. Click OK.
Interact displays the Multiple Docs window.
10. Fill in the number of additional documents you will be exchanging.

11. Click OK.
Interact displays Ticket Exchange – Multiple Documents (Screen 18).
7 Exchange
12. Fill in the 2nd document information.
13. Insure the Action is set at Next.
14. Click OK.
Interact redisplays Exchange Electronic Miscellaneous Document (EMD) (Screen 11) for the 2nd
document.
7 Exchange
15. From the Type drop down list, select Exchange.
16. Action should be set at Next.
17. Click OK.
Interact displays Ticket Exchange –Itinerary Calc from Point of Origin (Screen 20).
7 Exchange
18. The Action should default to Price.
19. Click OK.
Interact displays Comparison Summary (Screen 30).
7 Exchange
20. Add a NA (for 'Not Applicable') to the Change Fee.
21. Click OK.
Interact displays Ticket Instructions (Screen 40).
7 Exchange
23. The Action should reflect Ticket.
24. Click OK.
Interact displays Additional Options (Screen 45).
7 Exchange
25. Click OK to complete the transaction.
7 Exchange
7 Exchange
EMD Update Entries 8
8.1 Remarks in EMD
l You must display the EMD before adding a remark.

l A maximum of one (1) line of remarks is permitted to appear on the face of the EMD.
l Remarks may be a maximum of 100 characters. If the remark exceeds 100 characters, Interact returns
an error response:
UNABLE TO PROCESS-MAXIMUM 100 CHARACTERS
l If an additional line of remarks is added, the new line replaces the old line and Sabre moves the
previous EMD remark to the EMD history.
8.2 Adding Remarks to an EMD
To add remarks to an EMD:

1. Display the EMD.
2. With the EMD displayed in your work area, select the Ticketing tab (<F4> in Interact Res, <F8> in
Interact Airport).

Interact responds with the Modify EMD window.
4. Add/ select the EMD Number (if not already defaulted).

5. Select the Update EMD Remark option.
6. Click OK.
Interact displays the Update Remarks window.

7. Add Remarks, up to 100 characters maximum free text.
8. Click OK.
Sabre updates the remarks in the EMD and EMD history.
8.3 Deleting Remarks from an EMD
To delete a remark from an EMD:

1. Display the EMD.
2. With the EMD displayed in your work area, select the Ticketing tab (<F4> in Interact Res, <F8> in
Interact Airport).

Interact responds with the Modify EMD window.
4. Add/ select the EMD Number (if not already defaulted).

5. Select the Delete EMD Remark option.
6. Click OK.
Sabre deletes the remark in the EMD and updates EMD history.

Miscellaneous Information 9
9.1 Updating the Price Shopping List
If “Manually Price” appears in the Base field of the Shopping List, it indicates that a price was not filed
for the item by your airline and you will need to add the price. You can change an existing price or
change/ add a tax by selecting the [Update] box. This action will automatically display the “Update
Price” window where pricing changes occur. The authority to change the base fee and/ or tax is
configurable by your airline.
If an item is show as no charge, you can add a fee and tax by an update.
1. Select an ancillary item from the Shopping List that shows a Manual Price Indicator.
2. Click Update.
Interact displays the Ancillary Amounts window.
Item Description
Base Base currency and amount
Equivalent Equivalent paid currency and amount
Taxes (left side) Taxes, amount, and code (after taxes are added)
Taxes (right side) Taxes, amount, and code (use to add taxes)
Action Button Description
Add Add additional information
Update Update the ancillary with information added
Delete Delete the information added
OK To accept the update
Cancel To cancel the update
3. Add the Currency, Base Amount, and any Applicable Taxes to the screen.
4. Click OK.
When you change or add a base and tax, Interact calculates the total. Click OK and Interact refreshes
and redisplays the Shopping List screen with the added data. Interact saves this data in the Shopping List
display.
History is not saved for prices added manually; however those prices are reflected in the reserved
ancillaries in the PNR.
You can update any item on the shopping list, whether it’s no charge, auto-priced, or manually priced.
9.2 EMD- A Coupon Status and Changes
Coupon Status indicators within an EMD-A is similar to those of a VCR. They are dovoded into two
distinct groupings: Interim and Final.
l Interim status codes are those that are in transition, they would include the codes for Check-In and
Lifted as shown below.
l Final status codes are those that complete the usage of the EMD-A. They would include Used,
Refunded, Exchanged, or Void.
Group EMD Coupon Status
Interim CKIN, LFTD
Final USED, RFND, EXCH, VOID
In order to make changes to a status code within an EMD-A, you must be familiar with the requirements.
Below are the rules and requirements to make changes to EMD-A status codes.
Requirements:
l You must display the EMD prior to performing the change coupon status entry.
l Duty Code 7 or 8 (same as for VCR status changes) is required and is for host only. If not in the
correct duty code, Interact returns an error:
l If the status of the coupon is OK, you can alter it to any interim or final status.
l You can alter an EMD coupon at an Interim status only to OK or USED.
l You can alter an EMD coupon at a Final status only to OK status - except for the USED status, which
you can alter to any interim status or to OK.
l VOID to OK – Will require you to manually associate the EMD to a VCR. As a method of fraud
prevention, Sabre-hosted airlines can request activation of an item in the options table that prevents a
status change on VCR coupons showing *VOID* status. If this option is “on”, neither VCR nor EMD
coupon status of VOID can be altered.
l If you make a manual coupon status change request to an EMD coupon at RFND, EXCH, or VOID
status, then Sabre will automatically disassociate an associated EMD from the VCR.
9.2.1 Changing an EMD Coupon Status
Note A duty code 8 is required to change EMD status codes.

1. Display the EMD.
3. Select the EMD <Shift + F9> label, then the Supervisors <Shift + F4> label.
Interact responds with the EMD Supervisor window.
4. From the New Status Code drop down list select the option (Used).
5. Add the Coupon Number affected.
6. Add Free Text Remarks to explain the change.
7. Click OK.
Sabre reports any manual change to an EMD coupon in the Override Offline file. The system sends this
file each night during nightly file maintenance.
9.3 EMD Print Entry
9.3.1 Overview
Electronic Miscellaneous Documents (EMD) provides the ability to generate an Audit coupon, Agent
coupon, and Passenger Receipt document, which contain the information regarding the services
purchased. Value Coupons for EMDs are electronic only and cannot be printed to paper (per the IATA
resolution).
Note Universal Charge Coupons (UCCs) are not provided.
Ticketing automatically prints the Audit coupon and Passenger receipt on ATB stock at the time of EMD
fulfillment, unless you selected the No Print option.
9.3.2 Print Duplicate Receipt
1. Display the EMD-A from the ticketing field of the PNR.

3. Select the EMD <Shift + F9> label, then the Print Rcpt <Shift + F3> label.
9.4 EMD Purge
Sabre purges EMDs from the database according to IATA guidelines. There is no warning that an EMD
will be purged from the database but after an EMD is purged, your airline will not be able to display or
take action (exchange, refund, etc) on a Purged EMD. The Purged Electronic Miscellaneous Document
(EMD) File will be available for you airline to use as a means to track purged EMDs.
The Purged Electronic Miscellaneous Document (EMD) File is a daily capture of ancillary sales
information for all EMDs that have been purged from the database. The following rules apply to either
purge or mark an EMD for purge:
l Seven days after all coupons are set to FINAL status. The following coupon status codes are
considered used: USED, RFND, VOID, EXCH.
l EMD will be marked for purge 396 days after the original date of issue if ALL coupons remain in any
non-final coupon status.
l EMD will be marked for purge 396 days after the first coupon date of usage if at least one coupon
remains in any non-final coupon status.
PNR History - Ancillaries 10
PNR History contains the action taken on the PNR, the ID of the person who authorized the action, and
the signature line identifying the location, agent sine, date, and time.
You are not be able to see the modification in History until you have performed an End Transaction. The
system will update the record with the history of changes or modifications, then you can retrieve and
display the PNR and view the History.
If you Ignore the transaction, Sabre returns the PNR to its previous state and no history would be
recorded for that transaction.
Let's look at a PNR.
Ancillary history is stored with all other historical items in PNR History.

1. Click on the PNR History tab at the bottom of the PNR.
Interact responds with the PNR History Options. From the drop down menu, you can see the different
categories of history that are stored within a PNR. In order to view Ancillary History by itself:
1. Click to highlight Ancillaries.
2. Select OK to view.
Interact displays the History window.

Depending on the number of updates, it's possible for a great deal of information to be included.
The History ancillary item may contain up to four (4) parts:
l An Action
l The Main Information
l Received from
l Signature Line
10.1 The AE History Action
When an Air Extra (AE) field is added, canceled, or updated, Sabre saves all information associated with
the AE to PNR History.
When displaying history, the first item you will see is the action code. There are three action codes for
the AE field. They include:
l AAX - Added EMD item
l UAX - Updated EMD item

l XAX - Deleted EMD item.
Example:
AAX PET IN CABIN/HD1/34.80GBP/34.80GBP/GROUP-PT VEN-ATP /SJC-

P/OWN-U0 APPIND-4/BOOK-01/RFIC-C/RFISC-0BT/EMD TYPE-2/REF
UND-Y/COMMISSION-Y/INTERLINE-Y/U02575U15AUGLHRSVO/MKT/OP C
ARRIER-U0/U0 /-HARRIS/MICHAEL
R-PSGR
LHR HDQ5MDD 1336/22JUL22
10.2 The AE History Main Information
The Main Information of AE History includes the majority of the information needed. Some of the
information included would be:
l Commercial Name
l Replay/Action Code
l Flight Information
l EMD
l ETKT
l Passenger Name.
Below is an example of a AE entry in PNR history.

ARRIER-U0/U0 /-HARRIS/MICHAEL
R-PSGR
The break down of the information will be discussed shortly.
10.3 Received From
The received from information indicates who requested the AE item addition, cancellation, or
modification. Not all AE item lines will reflect a received from, depending on how many AE items have
been selected during one transaction.
A received from will be shown only once during a transaction vs. an AE item.
The received from will be shown as an R character followed by a hyphen. What follows is the person
authorizing the AE.
Examplea:
R- P (The R- represents Received from, whereas the P represents Passenger)
R- PSGR (The PSGR represents Passenger)

R - CHRISTINA HARRIS ( In this instance the booking representative has used the passenger's (or the
contact person's) full name)
Example:

>ARRIER-U0/U0 /-HARRIS/MICHAEL
R-PSGR
10.4 Signature Line
Like the received from, the Signature Line may not be repeated for each AE Item, but instead for each
transaction.
The Signature line will include the following:
Example:
LHR = Airport location the representative is working in.

HDQ5MDD = Representative's sine (also called sign), including the EPR home station, duty code, and
sine
1336/22JUL22 = Time of day the action was recorded (in 2400 clock), and date
Example:

>ARRIER-U0/U0 /-HARRIS/MICHAEL
R-PSGR
10.5 Reading AE History
Now that we understand what makes up the AE EMD history, we can take a closer look at the three AE
history indicators that include:
l AAX = AE items added
l UAX = AE items changed
l XAX = AE items canceled

10.5.1 AAX - AE Item Added
Below is an example of an AE item added to the ancillary cart and its display in PNR History. The table
below explains the individual components of the example.
AAX PET IN CABIN/HD1/34.80GBP/34.80GBP/GROUP-PT VEN-ATP /SJC-P/OWN-U0

APPIND-4/BOOK-01/RFIC-C/RFISC-0BT/EMD TYPE-2/REFUND-Y/COMMISSION-
Y/INTERLINE-Y/U02575U15AUGLHRSVO/MKT/OP CARRIER-U0/U0 /-HARRIS/MICHAEL
R-PSGR
Item Description
AAX History indicator for Added AE item
PET IN CABIN Commercial name ancillary for Pet In Cabin
HD1 Status code of the ancillary and the number of ancillaries (1)
Status Code Definition
HD Payment required
HI Fulfilled
HK Confirmed
HN Need requested
34.80GBP The 1st amount signifies the amount for one ancillary
34.80GBP The total amount for all ancillaries reserved within the item
GROUP-PT Ancillary group code (PT = Pet)
Note For a current list from ATPCO, please visit the ATPCO List: Optional
Service Industry Sub Codes
VEN-ATP Vendor for filed ancillaries:
l ATPCO = Airline Tariff Publishing Company
l MMGR = SabreSonic® CSS Merchandising Manager
SJC-P SJC = Segment /Journey /Coupon
l -P = Portion
l -S = Segment
OWN-U0 Owning carrier code (U0 = the Sabre Training airline partition pseudo code)

Item Description
APPIND-4 The fee Application Indicator (indicates if the fee is based on a flight segment,
multiple flight segments, or the entire ticket). This indicator determines how the fee
is calculated based on the services selected by the user.
Indicator Definition
1 Per one way (per fare component)
2 Per round trip
3 Per item
4 Per travel
5 Per ticket
BOOK-01 Booking indicates the booking method requirement.
Value Definition Explanation
01 SSR The service identified by the Sub Code in this

record must be booked via Special Service
Request (SSR) messaging.
02 Auxiliary The service identified by the Sub Code in this

Segment record may be booked via Auxiliary Segment.
03 Available for Contact the carrier for the booking method. The
Display and service identified by the Sub Code in this record is
/or Pricing available for display and /or pricing. The carrier
must be contacted for the applicable booking
details.
04 No Booking The service identified by the Sub Code in this

Required record is available for display and /or pricing.
There is no booking required for the specified
service.
05 Apply The service identified by the Sub Code in this

Booking record is a bundled service. All Sub Codes
Method per associated to the bundled service will be identified
Service in the Sub Code Table 163 (bytes 13-20)
Record applicable to this record. The services in this
bundle must be booked individually according the
each S5 Sub Code record(s) identified in the Sub
Code Table 163.
Note Value 5 is only valid when the value in the

Group (bytes 43-45) field is BD.

Item Description
RFIC-C RFIC = Reason for Issuance Code
Code Definition
A Air transportation
B Surface transportation /Non-air services
C Baggage
D Financial impact
E Airport services
F Merchandising
G In-flight services
I Individual airline use
RFISC-0BT RFIC = Reason for Issuance Sub-Code. This is the sub-code for the service
associated to the Sub Code in this record. (3 alphanumeric characters - for a
complete list of sub codes, refer to ATPCO List: Optional Service Industry Sub
Codes
EMD TYPE- 2 The type of EMD
1 Standalone
2 Associated to a flight coupon of a ticket
3 Standalone referenced to a ticket number but not associated to

a flight coupon of a ticket
REFUND-Y Refundability based on how the AE was filed, either Y = Yes or N = No
COMMISSION-Y Is the AE commissionable? Either Y = Yes or N = No
INTERLINE-Y Is the AE interlinable? Either Y = Yes or N = No
U02575U15AUGLHRSVO Airline, flight number, Revenue Booking Designator (also called booking class),
flight date, and city pair
MKT/OP CARRIER U0/U0 Marketing and Operating carriers (two-character airline's codes)
-HARRIS/MICHAEL Passenger's name
10.5.2 UAX - AE Item Updated
Below is an example of an AE item that has been updated and its display in PNR History.
The table below explains the individual components of the example.

UAX PET IN CABIN/HI1/34.80GBP/34.80GBP/GROUP-PT VEN-ATP /SJC-P/OWN-U0
Y/INTERLINE-Y/TRAVEL DATE 15AUG22 TO 16AUG22/U02575U15AUGLHRSVO/EMD-
888205356700C01MKT/OP CARRIER-U0/U0 /-HARRIS/MICHAEL
R-PSGR
Item Description
UAX History indicator for Updated AE item
HI1 Status code of the ancillary and the number of ancillaries (1)
HD Payment required
HI Fulfilled
HK Confirmed
HN Need requested
l -P = Portion
l -S = Segment

Item Description
2 Per round trip
3 Per item
4 Per travel
5 Per ticket


details.

service.

Code Table 163.


Item Description
Code Definition
C Baggage
D Financial impact
E Airport services
F Merchandising
Codes
1 Standalone

TRAVEL DATE 15AUG22 Remarks added

TO 16AUG22
EMD-888205356700C01 The EMD number issued and the Coupon number to be used
10.5.3 XAX - AE Item Canceled
Below is an example of an AE item that has been canceled and its display in PNR History.
The table below explains the individual components of the example.

AXA PET IN CABIN/HI1/34.80GBP/34.80GBP/GROUP-PT VEN-ATP /SJC-P/OWN-U0
Y/INTERLINE-Y/U02575U15AUGLHRSVO/EMD-888205356700C01/MKT/OP CARRIER-U0/U0
/-HARRIS/MICHAEL
R-PSGR
Item Description
AXA History indicator for Canceled AE item
HI1 Status code of the ancillary and the number of ancillaries (1)
HD Payment required
HI Fulfilled
HK Confirmed
HN Need requested
l -P = Portion
l -S = Segment

Item Description
2 Per round trip
3 Per item
4 Per travel
5 Per ticket


details.

service.

Code Table 163.


Item Description
Code Definition
C Baggage
D Financial impact
E Airport services
F Merchandising
Codes
1 Standalone

EMD-888205356700C01 The EMD number issued and the Coupon number to be used
10.6 Additional Tags/Items Defined Within PNR History
Below is a table of Tags /Items and their definitions that might be found with PNR History for AE Item
entries.

Mandatory
Tag Item Description /Optional Size
COMM Commercial A name associated to the service M 30 alphanumeric

name specified in this record (variable)
RFIC Reason For Specifies the reason for issuing the EMD M 1 alpha
Issuance Code for the service associated to the Sub character
Reason in this record
RFISC Reason For Sub code for the service applicable to this M 3 alphanumeric
Issuance Sub record characters
Code
BASE Base price Base amount for fee M 4 byte binary

(maximum of 8
digits)
DEC Base price M 1 byte

decimal
position
NBR Number of The number of items requested O 1 byte - defaults

items to 1
CURR Currency code M 3 byte character
TAX Tax amount The tax amount, followed by a space and O Maximum 6
2-3 character tax code digits
Example: TAX-300 US, 200 US 1,200 US (maximum 15

characters in
field)
TTL Total price The price amount for the ancillary O 4 byte binary
amount (maximum 8
digits)
NAME Name ID M
SEG Segment Maximum 32 M

number
STATUS Reply / status / M 2 alpha

action code characters
SSR SSR code Special Service Request (SSR) code: the O 4 alpha
IATA-defined code for the sub-code characters
(service) applicable to this record
OWN Owning carrier The fee owner M 2-3

code alphanumeric
characters
SSIM SSIM code Any Standard Schedules Information O 1alpha

Manual (SSIM) code, as defined in SSIM character
record 3

Mandatory
SJC Segment /Journey / Coupon indicator O 1 byte character

- defaults to S
EMDTYP EMD type Specifies the type of EMD /ticket that M 1 numeric
must be issued, or that an EMD does not character
need to be issued for the service
associated to the Sub Code in this record
PTC Passenger Identifies the type of passenger to whom O 3 characters

Type Code the record applies
IATA IATA Service type codes - identifies whether O 3 1-byte

application the Service Type is refundable indicators
indicator /reissuable, commissionable, and /or
interlinable
FQTV Frequent The FQTV tier level filed by the carrier for O 1 byte numeric
Traveler the OC fee, not the self-declared OC fee
APPIND Fee Specifies how the service fee is to be M 1 numeric

Application applied. Indicates if the fee is based on a
Indicator flight segment, multiple flight segments,
or the entire ticket. This indicator
determines how the fee is calculated,
based on the services selected from the
user.
REF Form of Fee Specifies how the fee may be refunded O 1 byte indicator
Refund (indicates either original Form Of
Payment (FOP) or electronic voucher)
GUAR Fee Is the fare guaranted? T = True, F = False O 1 byte character

Guaranteed
indicator
VEN Vendor Carrier code O 2-4

alphanumeric
BRND Branded fare O 2 bytes

ID
TOUR Tour code O 15 alphanumeric
PURCH Purchase By PARS date and system time O 2 bytes

date
BOOK Booking Indicates the booking method O 2 numerics

requirement
ETKT Electronic The Electronic Ticket number O 13 numerics

Ticket
ETKTC Electronic Ticket Coupon number O 1 numeric
EMD EMD number Electronic Miscellaneous Document O 13 numerics

(EMD) number
EMDC EMD Coupon number O 1 numeric

Mandatory
ORIGSEAT Original seat number O 2-3

alphanumeric
characters
OPTSTAT Optional status O 2 characters
EQP Equipment type O 4 alphanumeric

characters
PDCSEAT Seat number as of Post Departure O 2-3

Control (PDC) alphanumeric
characters
WAIVE The reason for a fee waive /override O Up to 4

alphanumeric
characters
FFTYP Fulfillment type ASVC or AE O 1 = AE

(ASVC - an SSR code for Additional 2 = Direct
Service - to be used if agreed to by fulfillment
bilateral agreement between carriers) (ASVC w/cc)
EMDPPR EMD or paper document O E = EMD

P = paper
CONFIRM Confirm (HD status) date /time (TTY) O

format: ddmmmyy,tttt (M if TTY)
example: CONFIRM-18MAR23,2359
ETKTn Electronic ticket number (where n = item O 13 numeric

number 1, 2, 3) characters
Used for multiple E-tickets, applicable to
portion of travel only
ETKTCn Electronic ticket number coupon number O 1-2 numeric

(where n = item number 1, 2, 3) Used for characters
multiple E-tickets, applicable to portion of
travel only
EMDn EMD/MSR (Miscellaneous Sales O 13 numeric

Receipt) (where n = item number 1, 2, 3) characters
Used for multiple EMD/Docs, applicable
to portion of travel only
EMDCn EMD coupon number (where n = item O 1-2 numeric

number 1, 2, 3) Used for multiple characters
EMD/Docs, applicable to portion of travel
only (if applicable)
EBASE Equivalent base (update only) O Maximum 8

numeric
EDEC Equivalent decimal (update only) 1 numeric
ECURR Equivalent currency (update only) 3 characters

Appendix - General Error Responses A
Error Responses are available to describe conditions between PNR and EMD. Error messaging responds
should a problem occur while retrieving or updating a PNR and EMD information. Error responses are
designed to be specific and accurate to facilitate problem resolution.
Error Responses:
Code Description
267 Name in the Request Does Not Match Name in Reservation
370 Simultaneous Changes to PNR
501 Invalid PNR Format / Data - Unable to Update PNR
502 Unable to Update PNR, Database Error
901 Communications Line Unavailable
Example Interact Error Response if EMD is already associated to another AE:
With this validation, Sabre disallows any attempt to associate an EMD coupon to an AE (or group of
AEs) if the EMD is already associated to another AE(s), preventing potential revenue loss.
If the initial validation passes because the EMD coupon is not already associated to an AE, Ticketing
validates the data in the EMD association request against the data in the corresponding Air Extra Item
(AE) in the PNR. This assures the EMD is valid for use as payment for the new AE by checking to sure
all data matches before completing the EMD to AE association. If one or more values differ between
what is in the existing EMD vs. what is stored in the new AE, EMD association will fail.
A Appendix - General Error Responses


Emd For Ancillaries Part 2

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Training Guide

EMD for Ancillaries Part 2

Document Edition 1.17 (12 2022)

This documentation is the confidential and proprietary intellectual

© 2022 Sabre GLBL Inc. All rights reserved.

2 Search for an EMD

3 EMD-A Association and Disassociation

6 Changes to Existing Ancillaries

8 EMD Update Entries

10 PNR History - Ancillaries

A Appendix - General Error Responses

Date Section Description

14 Dec Throughout Standardization review

07 Mar Throughout Updated various graphic images

05 Aug Reactivate Updated flow and graphics

Reactivate New subtopic as an introduction to changes in v10.1

Appendix 1 Added new error response graphic to support Scenario 4 above.

11 Mar Miscellaneous Update new Shopping List screen v9.0

11 Apr All Updated graphics

16 Jan Appendix 1 Error Updated error responses with improved messaging

Objectives By the end of the module, participants will be able to:

Keyword: ITCCTL is required if retrieving and reactivating

1.1 Display by EMD number

1.2 Display an EMD from an Existing PNR

1.2.1 Description of EMD-A Display

EMD Number 13-digit EMD Number

Name Passenger Name

PNR 6-digit Passenger Name Record (PNR) locator

Nbr of Cpns Total number of coupons

EMD Type The type of EMD (A = Associated, S = Standalone)

Issue Date of Issue and station location

NBR Coupon number

ROUTE City pair

DESC Item description

ASSOCIATED VCR VCR number and the coupon it is associated to

ASSOC A = Associated, D = Disassociated

Fare Info Base Equiv Taxes and Total Cost

Value Calc Value calculation line if needed

Form of Payment Type and amount

Issue Date Date issued and station location

Miscellaneous Info This area contains the following:

Field Setting options

Remarks Manual remarks added

Reference to Document Other documents associated to this EMD

Additional Action within the EMD

EMD Actions Description

OK To remove from view.

Cancel Like OK, Cancel removes the EMD from view.

1.3.1 Display from iPNR

Refundable Three options are available for Refundability.

1.3.2 Display from Ticketing Tab

1.4 Display EMD by Ticket Line Number

1. Display the PNR.

1.6 Display EMD History

1.6.1 EMD History from a Displayed EMD

To view EMD history you must first display the EMD.

WV0391500050216 Native Sabre format to void a ticket number

FROM OK TO VOID Status of the EMD: changed from OK to VOID status

VIA MISC WEB SERVICES Electronic Transfer Information

FROM - to OK Status of the EMD: no status () to OK status