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    Viva Engage Community Admin Guide and Best Practices

    Uploaded by

    weesen
    Microsoft Viva Engage

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Viva Engage Community Admin Guide and Best Practices

    Uploaded by

    weesen
    30 views7 pages
    Microsoft Viva Engage

    Original Title

    Viva-Engage-Community-Admin-Guide-and-Best-Practices

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    © © All Rights Reserved

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    PDF, TXT or read online from Scribd

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    Microsoft Viva Engage

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    30 views7 pages

    Viva Engage Community Admin Guide and Best Practices

    Uploaded by

    weesen
    Microsoft Viva Engage

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 7

    Community Admin Guide

    and Best Practices


    Community Admin Guide

    Customization options for Community Admins


    During Community Creation or Edit Community Settings

    Edit More Details


    Community name As descriptive as possible. You can edit this after community creation. If the exact name
    already exists, you will not be able to create the community. Search prior to
    creating a community to see if something similar exists already.
    Community description The description can be up to 150 characters and should let members know more details
    about the community purpose. This should be as clear as possible and is helpful in
    search.
    Community privacy Public or Private can be set up during creation. This can be changed at any time through
    Edit Community Settings. All members will get a notification that the community privacy
    settings
    has changed.
    Community logo Upload community logo, a square logo is preferred. You can also select a banner to
    match branding of the community.
    Add additional admins Select from existing or new community members and promote them to administrative
    responsibilities.
    Community admins will have a STAR on their profile picture within the community they
    are owners. Network admins will also have a STAR on their profile picture.

    Bulk add members Use a .csv file to add new members to the community. If you have a community larger
    than 250, break up the members to communities of 250 or less.

    Branding the community


    Community Admins can
    extend their communication
    efforts by branding it to
    reflect upcoming campaigns
    and initiatives. Preview your
    cover photo in the
    Community Cover Photo
    instructions to brand your
    community. Here’s a few
    cover photos that you can
    use for your communities.
    Community Admin Guide

    Ongoing Community Admin Actions


    Within each community, admins are given specific actions and responsibilities to manage, encourage
    and empower their communities and its members.

    Action More Details


    Edit Info box Community Admins can edit this rich text box to include best practices, common
    #hashtags or links to additional documentation.
    Pin conversations Pin an important post to the top of your community.

    Pin documents Link popular documents, websites, or other content important to the community
    members.
    Post announcements Community Admins can post an announcement that pushes notifications of a post
    into members' inbox. Announcements also can have rich text within them. You can
    make any type of post (poll, praise, question) an announcement.

    Delete message/files Within the community, the owner can delete a message. Only Community Admins or the
    file owner can delete files posted within a community. Be mindful of this, as it may be
    more appropriate to have the member delete themselves.
    Close conversations You can close a thread to stop new replies. You can also reopen the thread at any time.
    Before closing the thread, it’s best practice to state the reason to the community
    members.

    Share a Post Create cross community engagement by sharing conversation that happen in other parts
    of your network into the community.

    Add Members Encourage members to join your community.

    Mark Best Answer Make sure questions have the best answer. You may need to follow up to get additional
    responses.

    .
    Community Admin Guide

    Communication and Content Planning


    Once your community is created and you’ve got a good plan in place, it’s time to start
    communicating. Depending on the purpose of your community, you may already have content in
    mind, or an editorial calendar in place.

    If not, here are a few ideas to get the conversation started.


    • Send an email with the community’s purpose objectives and goals. Include the link to the
    community if the community is public and members can self-select to join.
    • Start a welcome post introducing the main objectives, goals and a question relating to
    the community And then pin this post to the top of your community for new members to view.
    • Record a video to kick off the launch of the community.
    • Share your Etiquette Guide and other resources to get members up to speed.
    • Market your community online and offline, including newsletters, team meetings
    • Connect with a leader who may be passionate or supportive of your community and see if they’d
    be willing to host an activity.
    Community Admin Guide

    Sample new community member communications:


    Use the template below and customize it for your audience. This could be posted as an
    announcement or sent via email to your community members.

    [Template]

    Welcome to our new Viva Engage Community [insert name]! We will be using this community to
    [add community purpose/objectives]. Join the conversation in Viva Engage [link community].

    Once you have joined, visit our community [link] and post an update. Consider updating your
    profile and notification settings. We encourage you to share, ask, learn, and build connections. Don’t
    forget to download the Viva Engage app on your mobile device.

    Here’s 5 tips for new community members:


    1. Search for your answer before posting a question.
    2. There is no need to follow every member in a community. If you join a community, you will see
    all those messages in your feed.
    3. If you think there are useful conversations going on in other places, share them to the
    community.
    4. Encourage interesting and dynamic responses to your post—@mention people in posts and
    encourage replies. Go beyond a status update, give it some context and request feedback.
    5. If you want a response from one specific person, use the @mention as opposed to private
    messaging, as the conversation will be useful to others in the network.

    For more best practices on how and what to post, view the Etiquette Guide [link].
    If you need help or have questions, visit [link].

    We look forward to seeing you!


    Sincerely,
    [Community Admins & Leadership Sponsor]
    Community Admin Guide

    Engagement tactics for new communities


    Once the community is up and running, here are few tactics Community Admins can take to keep the
    momentum going. The frequency may change based on how active your members are in the
    community. Remember you don’t need every member to participate in every conversation.

    1. Welcome and encourage new members to introduce themselves to the community.

    2. Ask questions and mark best answer—see [Conversation Starters] for ideas.

    3. Tag an expert to draw their opinion or insight into a conversation.

    4. Share other relevant conversations happening in the network to the community.

    5. Add topics to conversations. Create a #topic related to your community initiatives.

    6. Post weekly roundups or related content to the community.

    7. Praise community members for behavior you'd like to see replicated.

    8. Don't leave a post to your community un-answered! If you're unsure of the answer, @mention
    someone who may know.

    9. Add relevant content—upload files and notes to add context to conversations.

    10. Use Announcements for important updates that need to reach the entire community. This will

    prompt an email and a notification to all community members, so only use Announcements for
    important updates. Be sure to provide supporting documentation or links.
    Community Admin Guide

    Conversation starters:
    If you aren’t sure what to post or how to keep conversation moving, try one of these open-ended
    questions or conversation starters. Edit and customize these to your specific community. Tag a few
    community members to kick off the conversation.

    • This is what I learned today/week…

    • This is how I spent my day…

    • This is how I decided…

    • What do I know now that I didn’t know when I started here…?

    • What’s your favorite part about [insert]? What’s your least favorite?

    • Is there something people consistently ask you to help with? What is it? How did you gain your
    expertise?

    • What do you need help with this week?

    • What are your favorite sources of information related to this community?

    • Who should be part of this community that isn’t yet?

    • Why are you part of this community? What do you hope to get out of it as a result?

    • If you had to do <XYZ> again, what would you do differently?

    • Why surprised you about <XYZ>?

    • A problem I ran into… and here’s how we fixed/troubleshooted/solved it.

    • One mistake our customer / partner keeps making…

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