SunSMART

WebVersion-User Manual

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1 Scope
The user manual comprises the following modules:
• Collateral
• CFF
• Sales Illustration
• E-Application
• NFTF Flow

2 Login Screen
Login Page
SunSmart Web URL : https://sunsmartw.sunlifemalaysia.com/login

The username and password will be the same as your credentials for the SAM portal.
You can use your existing SunAdvisor Management (SAM) username and password
to log in.

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3 Dashboard
3.1 Landing Page

3.2 On Click of ‘CFF’

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 3.2.1 Adding a New CFF
The user can add a new CFF by clicking on ‘+’. On hovering over the ‘+’ icon button wordings can be
visible.

3.2.2 Advanced Search in CFF

The user can do an advanced search of CFF by clicking on the downward arrow.

The Advanced Search fields filtering options are the same as the Column heads displayed on the
dashboard screen.
The user may enter the filtering text/ option in the respective advanced search fields. On click on
‘Search’ the refined results will be displayed in the dashboard.

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 3.2.3 Actions available for Sales Illustration
3.2.3.1 Pending Cases
On click of the 3 dots under the ‘Action’ column for a case with status the user can Edit, Copy or Delete
the CFF.
• On click of Edit/View the user can edit the information entered.
• On click of Copy all the data entered will be copied in a new CFF with a new CFF ID.
• On click of Delete a confirmatory pop-up screen will be displayed. On clicking on ‘Ok’ the CFF
will be deleted.

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3.2.3.2 Accepted Cases
On click of the 3 dots under the ‘Action’ column for a case with status ‘Accepted’ the user can View,
Copy or Delete the CFF.
• On click of Edit/View the user can view the information entered.
• On click of Copy all the data entered will be copied in a new CFF with a new CFF ID.
• On click of Delete a confirmatory pop-up screen will be displayed. On clicking on ‘Ok’ on the
confirmatory screen another confirmatory pop-up will be displayed stating that an Accepted
CFF cannot be deleted.

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 3.3 On Click of ‘Sales Illustration’

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 3.3.1 Adding a New Sales Illustration
The user can add a new Sales Illustration by clicking on ‘+’

3.3.2 Advanced Search in Sales Illustration

The user can add a search a Sales Illustration by clicking on the downward arrow.

The Advanced Search fields filtering options are the same as the Column heads displayed on the
dashboard screen. The user may enter the filtering text/ option in the respective advanced search
fields. On click on ‘Search’ the refined results will be displayed in the dashboard.

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 3.3.3 Actions available for Sales Illustration
3.3.3.1 Pending or Completed Cases
On click of the 3 dots under the ‘Action’ column for a case with status ‘Pending’ or ‘Completed’ the
user can Edit, Copy or Delete the Sales Illustration.
• On click of Edit/View the user can edit the information entered.
• On click of Copy all the data entered will be copied in a new Sales Illustration with a new
Quotation Number.
• On click of Delete a confirmatory pop-up screen will be displayed. On clicking on ‘Ok’ on the
confirmatory screen another confirmatory pop-up will be displayed, and the Sales Illustration
will be deleted.

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3.3.3.2 Accepted Cases
On click of the 3 dots under the ‘Action’ column for a case with status ‘Accepted’ the user can View,
Copy or Download the Sales Illustration.
• On click of Edit/View the user can view the information entered.
• On click of Copy all the data entered will be copied in a new Sales Illustration with a new
Quotation Number.
• On click of Download pdf the user can select the language option ‘English’ or ‘Bahasa’ and can
download the sales illustration. The default language is ‘English’.

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 3.4 On Click of ‘E-Application’

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 3.4.1 Advanced Search in E-Application
The user can add a search an E-Application by clicking on the downward arrow.

The Advanced Search fields filtering options are the same as the Column heads displayed on the
dashboard screen.
The user may enter the filtering text/ option in the respective advanced search fields. On click on
‘Search’ the refined results will be displayed in the dashboard.

4 Collateral
4.1 Products Suite and Guidelines
On click of collateral the Brochures for all the products and Service Guides are displayed.

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On click of brochure it opens in a separate tab.

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 4.2 Historical Fund Performances
The Historical Prices link is displayed.

On click of the link it opens in a separate tab.

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5 CFF
5.1 Important Notice

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 5.2 CFF Form
5.2.1 Potential Areas for Discussion

5.2.2 Personal Details

If Yes is selected for ‘Do you have any children/dependant’ then up to 7 dependants can be added.

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 5.2.3 Investment Preference

5.2.4 Financial Statement

All the fields under this section are mandatory if option 1 is selected in Client’s Choice.
The fields under a specific panel are mandatory if data is entered in any of the fields in that particular
panel.
5.2.4.1 Existing insurance/takaful plans
The fields under this panel can be added up to 3 times on clicking the Add button.

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5.2.4.2 Income Protection

5.2.4.3 Retirement Income

5.2.4.4 Children’s Education

The fields under this panel can be added up to 4 times on clicking the Add button.

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5.2.4.5 Savings

5.2.4.6 Investment

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5.2.4.7 Medical/ Healthcare Planning – Medical Plan

5.2.4.8 Medical/ Healthcare Planning – Critical Illness Plan

5.2.4.9 Others – Debt Cancellation

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5.2.4.10 Others – Waqf/ Hibah

5.2.5 Record of Advice

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 5.3 Intermediary Declaration

5.4 Client Acknowledgement

5.5 Add SI
After Accepting the CFF the user will be able to add Sales Illustration and land on the Personal details
tab on click of ‘Add SI’ button.

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 5.6 Mirror SI
After Accepting CFF the ‘Mirror SI’ button will be displayed if Name and complete NRIC number (12
digit numeric) is entered in the ‘Personal details’ section.

On click of ‘Mirror SI’ button the list of Accepted Standalone Sales Illustrations will be displayed that
have the same DOB (1st 6 digits of NRIC) and Gender (last digit of NRIC number). After selecting the SI
and clicking on ‘Select’ the selected SI will be linked to the CFF and the user will land on the ‘Accept
Illustration’ section.

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6 Sales Illustration
6.1 Personal Info
6.1.1 Payor Party Details

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 6.1.2 Policy Owner Details
If the Sales Illustration is created through the CFF then the Name and NRIC for Policy owner will be
auto populated from the CFF.

6.1.3 Life Assured Details

Select Product
If Standalone Sales Illustration is created, then the user will have to select the Product family before
selecting the product.
If the Sales Illustration is created through the CFF then product will be automatically selected as the
selection made in the CFF.

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If the User wish to select a different product from a different Product Family (eg Takaful), then User
will need to click on highlighted button to go back to the Product Family selection.

6.2 Plan Details

6.2.1 Base Plan and Top-up Information
The Product Summary, based on the input Data until that point is displayed on the Right-hand side
screen. It is a responsive Window depending on Screen Resolution.

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 6.2.2 Fund Information
The Fund Category is provided in the Brackets. There is no separate Column for it.
The total fund allocation is 100. The fund allocation can be in multiples of 5.
The minimum fund allocation is 5 and the maximum fund allocation is 100.
‘Next’ is provided after the fund information. On click of Next the user will land on the ‘Rider’ sub-tab.

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 6.2.3 Rider Tab
Riders applicable for PO
‘Compute’ button is provided on the Rider Sub-tab.

It is placed just above the PO and LA names as seen in the above screenshots.
The Applicable riders for LA and PO are displayed after clicking on their respective names. All the
Riders wouldn’t be visible all at once under the screen at the same time.
‘Previous’ is provided on click of Previous the user will land on the ‘Plan details’ tab.

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Riders applicable for LA

6.3 Premium Summary

This tab displays the Summary of the Quotation created.
If there is no Scheduled Top-up then the ‘Annual Scheduled Top-Up’ row will not be displayed.
Service tax is added to the total contribution if payor type is selected as Corporate/ Proprietor.

6.4 Accept Illustration

On this tab the Illustration is directly loaded in English language.

The User can edit the language selected by clicking on the ‘editPreference’ button.

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On click of ‘Accept’ the Confirmatory Pop-up screen will be displayed.

On Click of ‘Ok’, Confirmatory box is displayed. User will need to click on ‘Ok’ and proceed further.

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 6.4.1 Download PDF
After accepting the illustration, the user will be able to download the sales illustration. On click of
Download pdf the user will be able to select the language Option ‘English’ OR ‘Bahasa’. The default
selection is ‘English’.

6.4.2 Email Illustration

The user can also email the Sales illustration by clicking on the email option. The user can enter an
additional message by entering the details in the message field.

6.4.3 View Service Guide

The user can view the service guide by clicking on the view service guide option after accepting the
illustration. The user will be able to select the language Option ‘English’ OR ‘Bahasa’. The default
selection is ‘English’.

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 6.4.4 Proceed to E-App
The ‘Proceed to E-App’ option will not be visible if the Sales Illustration created is not linked to the
CFF. The user can then create a CFF and link it to the sales illustration using the ‘Mirror SI’ functionality
in order to see the ‘Proceed to E-App’ option.

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When a CFF is linked to more than one Sales Illustration of which one is linked to E-App. On click of
‘Proceed to E-App’ for another Sales Illustration a warning message is displayed and the user will not
be able to link the Sales Illustration to E-App.

7 E-Application
7.1 Proposal Form
7.1.1 Basic
The Plan, Top-up, Rider, Fund details are captured under this section.
7.1.1.1 Basic Details

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7.1.1.2 Communication Preference and Base Plan

7.1.1.3 Top-up Information and Rider Details

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7.1.1.4 Fund Details

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 7.1.2 Owner
7.1.2.1 Identity Details

7.1.2.2 Personal Details

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7.1.2.3 Nationality and Employment Details

7.1.2.4 Address and Contact Details

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7.1.2.5 Payout Details and Purpose of transaction

7.1.3 Assured
The Assured sub tab is displayed only when Life assured is different from Policy owner.
7.1.3.1 Identity Details

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Personal Details

7.1.3.2 Nationality and Employment Details

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7.1.3.3 Address Details

7.1.3.4 Contact Details

7.1.4 Nominee/ Beneficiary

Nominee/ Beneficiary can be added only when the Life assured is same as the Policy owner.
The naming convention for conventional products is ‘Nominee’ and for takaful products it is
‘Beneficiary’.Share % and Identity Details

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7.1.4.1 Personal Details

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7.1.4.2 Nationality and Employment Details

7.1.4.3 Address Details

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7.1.4.4 Contact Details and Purpose of Appointment

7.1.5 Trustee/ Executor

Trustee/ Executor can be added only when the Life assured is same as the Policy owner.
The naming convention for conventional products is ‘Trustee’ and for takaful products it is ‘Executor’.
For conventional products the ‘Trustee’ can be added only when the following conditions are satisfied:
• Marital status of the Policy owner/ Life assured is ‘Married’.
• Religion of the Policy owner/ Life assured is ‘Non-Muslim’.
• Nominee relationship with the Policy owner/ Life assured is either:
o Wife
o Husband
o Son
o Daughter
7.1.5.1 Share and Identity Details

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7.1.5.2 Personal Details

7.1.5.3 Nationality and Employment Details

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7.1.5.4 Address Information, Contact Details and Purpose of Appointment

7.1.6 Questions
There will be mandatory validations for all the questions with ‘Radio’ buttons in this section.
There are reflexive questions for the questions in which the answer is selected as ‘Yes’.
The reflexive questions are also mandatory and will have mandatory validations if left blank.
The set of questions differ dependent on the product selected.

7.1.6.1 Medical Questions

The medical related questions are captured under this section.

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7.1.6.2 Replacement of Policy/Certificate
There questions under this section are related to the policy.

7.1.6.3 Declaration and Authorisation

Mostly static content is present under this section along with questions related to FATCA.
The Witness details are also captured under this section.

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 7.2 Submit Documents
The documents are captured for Policy Owner, Life Assured and Trustee (if trustee is added).
The documents will be captured for all the Trustee’s (if more than one trustee is added).
There is no document captured for Executor.
NRIC/ Passport is a mandatory document.

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 7.3 Preview
All details filled in the Proposal form tab are displayed. All the required signatures will be captured
under this tab at the bottom. The preview can be viewed in English and Bahasa language.

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On click of ‘Capture Signature’ a signature box will be displayed for capturing it.

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On click of ‘Ok’ the signature box will close and the signature captured will be displayed in the below
format.
On click of ‘Clear’ button the signature will be cleared. This feature will be available only until the
‘Preview’ is Accepted.
On click of ‘Draft Save’ the captured signatures will be saved and the user will need to come back to
the preview section to complete the rest of the signatures and ‘Accept’ the preview.
On click of ‘Accept’ all the data in the ‘Preview’ tab will become non-editable including the signatures.
This would also mean that the ‘Proposal Form’ and ‘Submit Documents’ tabs would also become non-
editable.

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After ‘Preview’ is Accepted only ‘Save & Continue’ button will be displayed.

7.4 Payor Details

The Payment method, Payor details, respective Documents and Payor signature are captured.

7.4.1 Payment Details

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 7.4.2 Third Party Payor
7.4.2.1 Payor and Identity Details

7.4.2.2 Personal Details

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7.4.2.3 Nationality and Employment Details

7.4.2.4 Address Information, Contact Details and Payer Purpose of Transaction

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 7.4.3 Corporate Payor
7.4.3.1 Payor, Company and Employment Details

7.4.3.2 Address Information, Contact Details and Payer Purpose of Transaction

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 7.4.4 Payor Documents
The documents captured for the Payor are dependent on the ‘Payor type’ and ‘Payment method’.

7.4.5 Payor Signature

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 7.5 Payment
‘Continue’ button will not be displayed if the payment status is ‘Pending’.

On click of ‘Pay Now’ a pop-up will be displayed and the user will be redirected to the online payment
portal (online payment method selected).

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After the payment is made the following screen will be displayed.

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After the payment is completed, the status is changed to ‘Success’ from ‘Pending’.

7.6 Agent Declaration

This section consists of the ‘Declaration by Authorised Representative’ panel.

7.7 Submit Status

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Under the scenario Agent < 1 year (Rookie) after the policy is submitted without signature of the Agent
manager then the case is sent for e-approval and an additional remark is added ‘Application is awaiting
Agent Manager’s approval’ along with submission status ‘Pending’.

8 NFTF Flow
After completing the ‘Proposal Form’ step the user can transfer the policy to the Party roles by clicking
on ‘NFTF Flow’ from the hamburger menu.

The user can select the party roles to which he wishes to give control to via ‘NFTF Flow’ option.
Only those party roles need to be selected through checkbox.

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On click of ‘Transfer’ a confirmatory pop-up will be displayed.

On click of ‘Ok’ the policy will be transferred and the ‘Transfer’ button will be changed to ‘Recall’.

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On Transfer of the policy the client will receive an email on the entered email address.

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An OTP will be sent to the client on click of the link in the email.

Once the policy is transferred to the client the agent will not be able to edit the policy.

The agent can check the status of the policy by clicking on ‘NFTF Flow’ from the hamburger menu.

After entering the OTP the user will be able to upload the required documents in the ‘Submit
documents’ section

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Once the documents are uploaded the signature of the policy owner will be captured in the ‘Preview’
section.

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The policy will be transferred to the life assured after the policy owner submits the preview.

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The agent can recall the case by clicking on ‘Recall’. A confirmatory pop-up will be displayed on click
of ‘Recall’.

On click of ‘Ok’ the policy will be transferred to the agent.

The life assured will not be able to edit the policy using the link in the email if the policy is transferred
to the agent.

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After completing the ‘Preview’ step the user can transfer the policy to the Payor by clicking on
‘Transfer to Payor’ from the hamburger menu.

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The policy will not be transferred to the payor if the email address and contact details are not entered.

On Transfer of the policy the client will receive an email on the entered email address.

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Once the policy is transferred to the client the agent will not be able to edit the policy.

After entering the OTP the payor will be able to enter the details, upload the required documents and
signature of the payor will be captured.

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The payor will be able to make the payment after the ‘Payor details’ section is completed.

The agent can recall the case by clicking on ‘Recall from Payor’ from the hamburger menu.

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The payor will not be able to edit the policy using the link in the email if the policy is transferred to the
agent.

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9 Validations
The validations are displayed under the respective fields throughout the application.
The errors are also displayed in the error list. The highlighted red box indicates the number of errors
in the section. By clicking the number in the highlighted box the user will be able to see the error list.

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Warning messages are displayed in a pop-up message, and they are not a part of the error list.

10 Glossary

Term Definition
UI User Interface
SI Sales Illustration
CFF Customer Fact Find
E-App E-Application
NF2F Non-Face to Face

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11 FAQs

1. What is SunSMART Web? What are the services available in SunSMART Web?
• SunSMART Web is a web application specially customized for Sun Life Malaysia agency
force in a step towards digital customer engagement.
• SunSMART Web eliminates paper almost completely from your sales process.
• SunSMART Web will help you spend more time in discussion with your customers and
assist in Consultative selling to improve your customer's experience.
• Eventually SunSMART Web will lead to FASTER policy issuance which will thrill your
customers!

SunSMART Web is equipped to assist you with:

• View various forms and reference documents provided by Sun Life Malaysia in
Collaterals.
• Create Customer Fact Find form directly
• Create Sales Illustrations reusing data from Customer Fact Find Forms
• Create quick Sales Illustrations directly
• Create eApplication using data from Customer Fact Find
• Connect to Payment Gateway for online premium/contribution collection.

2. Who can register as a SunSMART Web user?

All SLM advisors/leaders who are currently Active with SLM.

3. What should I do if I forget my username/ password?

You will need to reset your password via SunAdvisor Management(SAM) . Please contact
SunSmart Helpdesk who will guide you with the process to restore and access your account.

4. Can I change my password?

Yes. You can change your password via SunAdvisor Management(SAM). Please contact
SunSmart Helpdesk who will guide you with the process to restore and access your account.

5. My account has been blocked, what should I do?

Please contact SunSmart Helpdesk who will guide you with the process to restore and
access your account.

6. Will my SunSMART Web user account expire?

Your SunSMART Web account will remain active as long as you are active on SunAdvisor
Management (SAM)

7. What should I do if I am unable to log in?

Please contact SunSmart Helpdesk who will guide you with the process to restore and
access your account.

8. How do I access the SunSMART Web?

Https://sunsmartw.sunlifemalaysia.com/login

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9. How can I reactivate my SunSMART Web account?
Please contact SunSmart Helpdesk who will guide you with the process to restore and
access your account.

10. What if I lose my internet connection? Will my application be lost?

Yes, you will lose your application current page information if you lose your internet
connection. Previous pages’ information will be saved.

11. Do I have a time limit to complete the application?

Yes, there is a 60 minutes of system time out. Once the time out limit is reached, User will
require to re-login to the system.

12. How can I make changes to a form that I’ve submitted?

Once an application has been submitted, no further changes are possible.

13. How frequently I would get updates?

SunSMART Web will constantly evolve and updated based on feedback from you as well as
internal analysis.

14. How to transmit data to my PC?

Currently you cannot transmit any data from SunSMART Web to your PC. But you can
access through PC’s internet Browser.

15. How can I track the progress of the application?

Until the application is NOT submitted, you can see the status for each application on
SunSMART Web itself. Once your application has been submitted, you may refer to SAM for
the details of your submission.

17. I’m having a technical issue using the SunSMART Web. Where can I find help?
Please contact SunSmart Helpdesk who will guide you with the process to restore and
access your account.

18. How to submit the supporting documents (e.g. NRIC copy, FATCA form & etc.) via
SunSMART Web?
You are required to click attach documents while in the "Requirements" tab in eApplication
Module in SunSMART Web

19. How to restore a document after its deleted?

Once a document has been deleted, it cannot be restored.

20. How secure is SunSMART Web?

SunSMART Web is very secure.
• Your user ID & password is validated using SHA256 algorithm for digestion and AES
128 bit algorithm.
• All data is encrypted using 256-bit AES CBC mode encryption algorithm.
• Only your data is synchronized with the central servers with encryption.

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 • SunSMART Web data is secure stored in the SunSMART Web server. You cannot view
the data / images without logging into SunSMART Web.

21. How to synchronize data in order to use in SunSMART App in IPAD?

No, you cannot synchronize the data in SunSMART Web with SunSMART App in IOS.
Therefore information entered in SunSMART Web cannot view in SunSMART App in IOS.
And vice-versa.

22. Can I access SunSMART Web through a mobile device such as mobile phones?
Yes, SunSMART Web is accessible via internet browser,
Browser supported: Edge, Chrome and Safari. Can be accessed on Laptop with Windows 10
and above or any 8inch+ Tablet via browser on the tablet as listed above.

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