Daikin Applied Latin America LLC

Salesforce Multifactor Authenticator

The global threat landscape is constantly evolving, and the types of attacks that can cripple a business and exploit consumers are on the
rise. It's more important than ever to implement stronger security measures. Which is why we're announcing a future requirement for all
customers to enable MFA. MFA is one of the easiest, most effective tools for enhancing login security, and safeguarding your business and
data against security threats.
MFA is an effective way to increase protection for user accounts against common threats like phishing attacks, credential stuffing, and
account takeovers. It adds another layer of security to your login process by requiring users to enter two or more pieces of evidence —
or factors — to prove they’re who they say they are.

By February 1st, 2022 all salesforce users will be required to complete the following salesforce security
guidelines utilizing the salesforce authenticator app

Starting January 10th Daikin Latin America users will be prompted to follow the steps in this manual. This will be
rolled out in a sequential manner for groups of users.

TO JOIN THE OPEN TEAMS SESSION FOR SUPPORT:

Click here to join the meeting
Contents

Step 1: Download the Salesforce Authenticator App into your Cell Phone .............................................................................................................................................................. 2
Step 2: Open the Salesforce Authenticator App in your Cell Phone.......................................................................................................................................................................... 3
Step 3: Log into your Salesforce CRM account: ......................................................................................................................................................................................................... 4
https://daikinlatam.my.salesforce.com/ ................................................................................................................................................................................................................... 4
Step 4: You will be displayed this screen: .................................................................................................................................................................................................................. 5
Step 5: In your cell phone: ......................................................................................................................................................................................................................................... 6
Salesforce Authenticator App will request you to input your cell phone number .................................................................................................................................................... 6
Step 6: SMS message sent to your Cell Phone with link ............................................................................................................................................................................................ 6
Step 7: In the Salesforce Authenticator ..................................................................................................................................................................................................................... 7
Step 8: SF Auth will provide a two-word phrase........................................................................................................................................................................................................ 8
Step 9: You will be displayed this screen: .................................................................................................................................................................................................................. 9
Step 10: You can close your Salesforce Authenticator App in your Cell Phone......................................................................................................................................................... 9
Note: ........................................................................................................................................................................................................................................................................ 10
Next time when you are logging into your Salesforce CRM account: - ................................................................................................................................................................... 11
Step 1: - If you use Android, open the Authenticator App in your Cell Phone before logging into Salesforce (for Apple it is not required). ........................................................ 11
Step-2: - Log into your Salesforce CRM account: https://daikinlatam.my.salesforce.com/ ............................................................................................................................. 11
Step-3: - You will be displayed this screen:.............................................................................................................................................................................................................. 12
Step-4: -Click on approve to log in: .......................................................................................................................................................................................................................... 13
Step-5: You can close the app in your cell phone .................................................................................................................................................................................................... 13

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Salesforce Multifactor Authenticator Page 1 of 13

 Step by Step Process

Step 1: Download the Salesforce Authenticator App into your Cell Phone

Go to Google Store or App Store → Scan the QR codes below → Install and Open the App

Or

You can search for “Salesforce Authenticator” in the store and please make sure to install Salesforce Authenticator only as there are many similar applications.

Salesforce Multifactor Authenticator Page 2 of 13

 Step 2: Open the Salesforce Authenticator App in your Cell Phone

Salesforce Multifactor Authenticator Page 3 of 13

 Step 3: Log into your Salesforce CRM account:
https://daikinlatam.my.salesforce.com/

Salesforce Multifactor Authenticator Page 4 of 13

 Step 4: You will be displayed this screen:
(Leave this screen open until while you follow the next steps)

Salesforce Multifactor Authenticator Page 5 of 13

 Step 5: In your cell phone:
Salesforce Authenticator App will request you to input your cell phone number

Step 6: SMS message sent to your Cell Phone with link

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 Step 7: In the Salesforce Authenticator
→ Add your Salesforce Account

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 Step 8: SF Auth will provide a two-word phrase
➔ Enter the two-word phrase in the Desktop screen:

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 Step 9: You will be displayed this screen:

Once you enter the two-word phrase you will be logged into your SF account.

Step 10: You can close your Salesforce Authenticator App in your Cell Phone

-END-

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Note:
If you get the following screen in your Desktop:

Then log out in the link next to your username.

Close and re-open your Salesforce Authenticator App

And go to Salesforce log in again: https://daikinlatam.my.salesforce.com/

Salesforce Multifactor Authenticator Page 10 of 13

Next time when you are logging into your Salesforce CRM account: -

Step 1: - If you use Android, open the Authenticator App in your Cell Phone before logging into Salesforce (for Apple
it is not required).

Step-2: - Log into your Salesforce CRM account: https://daikinlatam.my.salesforce.com/

Salesforce Multifactor Authenticator Page 11 of 13

Step-3: - You will be displayed this screen:

Salesforce Multifactor Authenticator Page 12 of 13

Step-4: -Click on approve to log in:

Step-5: You can close the app in your cell phone

Salesforce Multifactor Authenticator Page 13 of 13