Interview Questions
Interview Questions
Interview Questions
By NicoleWilliams.com staff
You did it! You reworked your resume, perfected your cover letter and landed the big interview. But walking
through the door is only the beginning -- especially if the interviewer throws some hard-hitting questions your
way and you don’t know how to respond. “The interview is an elimination process,” says Dr. Thomas J.
Denham, a career counselor at Careers in Transition LLC in Colonie, New York. “The employer is trying to weed
out those who are not the most worthy of the position.” Here, Denham offers some advice on how to answer
five of the toughest interview questions:
Questions like these, says Denham, are asked so that interviewees admit a weakness that justifies their being
shown the door. He recommends responding with: “I have a tendency to say yes and get overcommitted.” Then
follow that with an example of how you are working on prioritizing and setting personal limits. Never draw
negative attention to yourself by stating a weakness that would lead an employer to think you are not the best
person for the job, Denham says. “The focus of your interview should be on your strengths,” he says.
“The person who states the salary is the loser,” says Denham, explaining that if you are the first to throw out a
number, the number you give could be less than what the employer was planning to pay. Wait for the employer
to give a range, and when it does ask you for a figure you expect to be making, choose a salary that is higher
than the median they provide. Use online tools and resources to find out what you can realistically expect. Also,
don’t talk salary on the first interview.
For this one, Denham says it’s important to prepare before the interview. “Go back to your resume and look
through it for the three to five things that make you outstanding,” he says. These qualities should accent your
work ability, like “I’m a hard worker” or “I get things done.” You have to demonstrate a track record of results.
“The notion is that past performance is always the best predictor of future performance,” Denham says.
The employer who asks this question could be looking for you to answer with something that would indicate a
weakness of yours, once again in an attempt to eliminate you. So while it may be tempting to trash your boss
or complain about the hours (they expected me to be in at 8 a.m.!), try answering with something like this: “I
did not feel my responsibilities were challenging enough.” Then the employer will feel confident that you are
ready for whatever they may throw at you.
The worst answer you can provide to this one, Denham says, is “I have no idea,” even though that might be
the truth. “It’s basically like saying, ‘I have no idea what I’m doing with my life and I have no idea how long I’ll
stay with this job,’” Denham says. Try a response like “I’ve done a lot of self-assessment, and what I’ve
learned about myself is that I want to make a commitment to this career and I want to build my career here.”
About Nicole:
Career expert and best-selling author of Girl on Top, Nicole Williams is redefining the world of work -- making it
glamorous, entertaining and relevant to modern women. Nicole founded WORKS by Nicole Williams in 2006
with the vision of building the first media and content company focused on career development specifically for
the highly dynamic and powerful market of young professional women. Her Web site, Nicolewilliams.com, is the
go-to destination site for modern working women.
Six Interview Answers You Need to Get Hired
By Peter Vogt, Monster Senior Contributing Writer
During the typical job interview, you'll be asked a lot of questions. But do you really understand what the
interviewer needs to know?
"Most students have no idea why a recruiter asks a particular question," says Brad Karsh, a former recruiting
professional for advertising giant Leo Burnett and current president of career consulting firm Job Bound. "They
tend to think it's a competition to outwit the interviewer."
The reality is that employers have neither the time nor inclination to play games with you, especially when
hiring. Your interviewer is not trying to outguess you -- he's trying to assess your answers to six key questions:
According to Karsh, the employer must first determine whether you have the necessary hard skills for the
position, e.g., the programming knowledge for a database administration job or the writing chops to be a
newspaper reporter. "By really probing into what the candidate has done in the past, an interviewer can tap
into hard skills."
But the interviewer is also looking for key soft skills you'll need to succeed in the job and organization, such as
the ability to work well on teams or "the requisite common sense to figure things out with some basic training,"
says Terese Corey Blanck, director of student development at internship company Student Experience and a
partner in College to Career, a consulting firm.
Do You Fit?
"Every organization's first thought is about fit and potentially fit in a certain department," Corey Blanck says.
That means the interviewer is trying to pinpoint not only whether you match up well with both the company's
and department's activities but also whether you'll complement the talents of your potential coworkers.
If the organization fits well with your career aspirations, you'll naturally be motivated to do good work there --
and stay more than a month or two, Corey Blanck reasons. "I don't want someone to take the position because
it's a job and it fits their skills. I want them to be excited about our mission and what we do."
You're being evaluated in relation to other candidates for the job. In other words, this test is graded on a curve.
So the interviewer will constantly be comparing your performance with that of the other candidates'.
Do You Have the Right Mind-Set for the Job and Company?
"I'm always looking for someone who has a can-do type of attitude," Corey Blanck explains. "I want someone
who wants to be challenged and is internally motivated to do well.
Corey Blanck points out that an employer can't train for this essential trait. "But you can hire for it. And if you
don't, you'll end up with a lower-performing employee."
Most employers know better than to believe everyone they interview actually wants the position being offered.
They understand some candidates are exploring their options, while others are using an interview with a
company they don't care about to hone their interview skills.
So you have to prove you really want the job, says Al Pollard, senior college recruiter for Countrywide Financial.
"I use the ditch-digger analogy: Many of us can dig ditches, but few are willing to -- and even fewer want to."
In this Monster Special Feature, we'll cover how you can make the best possible impression at the interview.
You'll learn how to prepare for the big day, send out the right nonverbal cues and develop self-awareness of
your interview image.
Even if you have less than a day before your job interview, you can outshine the competition with a little
interview preparation. The following four tasks will take you about four hours (plus five minutes) to complete,
and you'll walk into the interview confident you'll be successful.
To prepare for an interview, find out as much as you can beforehand. Call the person who scheduled your
interview and ask:
Who will you be talking to? Will you meet the manager you'd work for, or will you just talk to HR?
What are the interviewer's expectations?
What's the dress code? Dress better than suggested. Most times, it's best to wear a professional
suit. You'd be amazed how many candidates show up looking like they're going to class, not presenting
a professional demeanor.
Get directions to the office. Plan to leave early. Keep a phone number to call if you get stuck on the
bus or in traffic. If you arrive late and stressed, the interview will not go well.
If you don't have a detailed job description, ask for one.
Do some fast Web research, which will give you something to talk about in addition to the job description. Go to
the employer's Web site, or search the Web for information such as:
Be ready to answer typical interview questions with a story about yourself. To prepare, write down and
memorize three achievement stories. Tell about times you've really felt proud of an achievement at work or
school. These stories demonstrate all those hard-to-measure qualities like judgment, initiative, teamwork or
leadership. Wherever possible, quantify what you've done, e.g., "increased sales by 20 percent," "cut customer
call waiting time in half," "streamlined delivery so that most customers had their job done in two days."
By the way, nonwork achievement stories are good too; if you volunteer for the local food pantry, write down a
time you overcame a big challenge or a crisis there.
Achievement stories make you memorable, which is what you want. There's an exercise in Monster Careers:
Interviewing called "Mastering the Freestyle Interview," which helps you develop these stories into compelling
sales points.
Take the time you need -- at least three hours on this task.
Lay out your interview outfit the night before, get a good night's rest, and always get an early start. The last
thing you want is to waste all of your interview preparation by arriving flustered and panicked because you
couldn't find a parking space.
While there are as many different possible interview questions as there are interviewers, it always helps to be
ready for anything. So we've prepared a list of 100 potential interview questions. Will you face them all? We
pray no interviewer would be that cruel. Will you face a few? Probably. Will you be well-served by being ready
even if you're not asked these exact questions? Absolutely.
What was the last project you headed up, and what was its outcome?
Give me an example of a time that you felt you went above and beyond the call of duty at work.
Can you describe a time when your work was criticized?
Have you ever been on a team where someone was not pulling their own weight? How did you
handle it?
Tell me about a time when you had to give someone difficult feedback. How did you handle it?
What is your greatest failure, and what did you learn from it?
What irritates you about other people, and how do you deal with it?
If I were your supervisor and asked you to do something that you disagreed with, what would you
do?
What was the most difficult period in your life, and how did you deal with it?
Give me an example of a time you did something wrong. How did you handle it?
What irritates you about other people, and how do you deal with it?
Tell me about a time where you had to deal with conflict on the job.
If you were at a business lunch and you ordered a rare steak and they brought it to you well done,
what would you do?
If you found out your company was doing something against the law, like fraud, what would you
do?
What assignment was too difficult for you, and how did you resolve the issue?
What's the most difficult decision you've made in the last two years and how did you come to that
decision?
Describe how you would handle a situation if you were required to finish multiple tasks by the end
of the day, and there was no conceivable way that you could finish them.
Salary Questions:
Brainteaser Questions:
Like many career advice experts, Steve Fogarty, staffing partner at Waggener Edstrom, says candidates should
research a company thoroughly before an interview. And if the company is a private firm, that's not an excuse
to skip doing your homework.
Where there's a will, there's a way, and finding a way to gather information on a company "distinguishes the
great candidates from the good candidates," says Fogarty.
Consider Fogarty's company, a large independent public relations agency. He says that if someone were trying
to find out about Waggener Edstrom, the candidate could take a number of steps. In addition to simply visiting
the company's Web site, joining a trade organization like the Public Relations Society of America would almost
certainly give someone interested in his company exposure to people who work there.
Fogarty offers a less conventional method as well: "People might be able to find a press release that one of our
PR people has written and contact that person and say, ‘I saw your press release. It looks really good. Would
you be open to me asking a few questions? I'm doing research on your company.' That's a way to get
information."
What else can you do to improve your chances at the interview? Try these tips from Fogarty:
Be Concise
Interviewees rambling on is one of the most common blunders Fogarty sees. "You really have to listen to the
question, and answer the question, and answer it concisely," he says. "So many people can't get this basic
thing down. You ask them a question, and they go off on a tangent. They might think you want to hear what
they're saying, but they didn't answer your question."
Provide Examples
It's one thing to say you can do something; it's another to give examples of things you have done. "Come with
a toolbox of examples of the work you've done," advises Fogarty. "You should come and anticipate the
questions a recruiter's going to ask based on the requirement of the role. Think of recent strong strategic
examples of work you've done, then when the question is asked, answer with specifics, not in generalities. You
should say, ‘Yes, I've done that before. Here's an example of a time I did that…,' and then come back and ask
the recruiter, ‘Did that answer your question?'"
Be Honest
Somehow, candidates get the impression that a good technique is to dance around difficult interview questions.
"If you don't have a skill, just state it. Don't try to cover it up by talking and giving examples that aren't
relevant. You're much better off saying you don't have that skill but perhaps you do have some related skills,
and you're happy to tell them about that if they like."
According to Fogarty, you can split recruiters into two schools. There are those who are very straight-laced and
serious, and candidates had better take the process seriously as well when dealing with them.
"Then you have recruiters like me," he says, chuckling. "I'm going to be that candidate's best friend when they
call me. My technique is to put them at ease, because I want them to tell me everything, and a lot of
candidates mess up in this area. They start to think, ‘Oh, this guy is cool. I can tell him anything.' And then
they cross the line." And that can take a candidate out of contention. Remember: Always maintain your
professionalism.
Another of Fogarty's interview tips is to come ready with good questions. He says nothing impresses him more
than a really good question that not only shows you've researched the company in general, but also the specific
job you're hoping to land in particular. "That makes me go, ‘Wow, this person has really done their homework.
They not only know the company, but they know the role.'"
Once upon a time, a job seeker landed an interview, skimmed the prospective employer's annual report, wowed
the hiring manager with a few company facts and strolled into his dream job.
That late-'90s fairy tale rarely comes true these days. With employers in more control of the labor market,
candidates feel compelled to give it their all in their interview preparation. And that includes mounting a broad,
deep search for relevant information about the position, the company, the industry and even the interviewer.
Luckily for you, diverse resources, many of them free or cheap and available on the Internet, enable you to
achieve that competitive edge if you're willing to put your nose to the grindstone -- or computer monitor.
Your prospective employer's corporate Web site is the best place to see the company as it wants to be seen. Do
check out that annual report, but also look for a "press room" or "company news" page that links to recent
news releases. As you mull all this information, consider how the open position, as detailed in the job posting,
relates to the company's mission.
But don't stop there. Use the company site's search facility to query the names of the hiring manager and any
others on your interview dance card. You may retrieve bio pages or press releases that give you insight into
their most visible activities at the company. "Learning about the interviewer is probably the most valuable thing
you can do," says Ron Fry, author of 101 Great Answers to the Toughest Interview Questions.
Research Employers
Next, get some vital statistics and independent perspectives on your prospective employer. Hoover's Online, for
one, provides capsule descriptions, financial data and a list of competitors for thousands of large corporations.
Your 401k or mutual fund account with a major broker likely provides more detailed research on publicly traded
companies and industries, free of charge. "You may be able to go to competitors for the prospective employer's
financials," says Joyce Lain Kennedy, Los Angeles Times career columnist and author of Job Interviews for
Dummies.
News Sources
Now broaden your perspective and see what general-interest and business publications and Web sites are
writing about the employer and its industry. You can find a wide range of media outlets at NewsLink, notes
Kennedy. Search national publications for news on major corporations; use hometown newspapers to learn
about small businesses and how big businesses interact with their local communities. Refdesk and
bizjournals.com also offer gateways to journalism on companies and industries.
Trade Journals
Taking cues from your research so far, drill down into your target company and its place in the industry by
looking at trade journals and other specialized publications. "Get a few months of the relevant trade journal,"
advises Fry. "You're going to find out about new products and what the trade is saying about the company."
You may find hard copies of trade journals at university or public libraries. Some journals are available for free
or by subscription through their own Web sites; the full text of thousands more is available through periodical
databases like ProQuest and InfoTrac. You may even be able to access InfoTrac for free via the Web, using just
the membership number on your public library card. Contact your local library for details.
Industry Directories
By now, you've probably got some very specific questions regarding the employer and your potential role there.
Go directly to the grapevine by making contact with other workers at your target company or elsewhere in the
industry. "If you belong to a professional organization, go to its directory," says Marilyn Pincus, author of
Interview Strategies that Lead to Job Offers. If you don't belong, consider joining; check out the American
Society of Association Executives' Gateway to Associations Directory.
Of course, you can also use networking services to get in touch with people inside the company.
Finally, if you hope to have a company ogling you, try Googling them first. You just might come up with a
nugget you would have missed otherwise.
While you're at it, Google yourself to make sure you and the interviewer are on the same page. Because if he's
savvy, he's doing unto you as you've just done unto him and his company.
Gina had recently been laid off after working as a marketing manager in a high tech company for the past five
years. She was distracted as she walked through the aisles of the supermarket. She was thinking about ways to
market herself into a new job. She stood in front of the cereal selection, overwhelmed by the number of brands
to choose from -- more than 100 varieties.
Suddenly, it dawned on her: This must be what it's like for hiring managers to look at all those resumes
received in answer to ads and postings. How do they choose? What do they look for? How does one get
selected? How can I make my product stand out?
The Packaging
The packaging on the cereal box is certainly the start. Eye-catching colors and descriptive words will draw
attention -- low fat, energy boosting, added vitamins -- all the things consumers are looking for. But what are
employers looking for? The words you choose will be key. Using words that will interest the companies will grab
their attention.
The Ingredients
The list of ingredients -- the skills you have to offer -- is also important. Gina couldn't wait to get home and
write down her skills and what made her unique to the position. She had a new slant to explore.
She remembered reading in a book that skills can be grouped into three categories:
Gina divided a piece of paper into three columns and labeled them with "previous experience," "portable skills"
and "personality," the three P's of marketing.
Marketing knowledge
Communications skills
Vendor management
Press and industry relations
Web channel marketing
Product development
Computer skills
Customer focus
Communications
Writing skills
Very organized
Good at coordinating
Team leader
Problem solving
Project management
Excellent follow-through
Good with budgets and numbers
Time management
Self-starter
Independent
Friendly
Well-organized
Quick learner
Good judgment
Good attitude
Creative
Analytical
Flexible
Good sense of humor
Goal-directed
When she was finished, she sat back and checked the list over. She was surprised at how easily the list had
come together. By dividing the skills, the task became manageable. Trying to look at everything at once is like
looking at those cereal boxes.
Getting words on paper is one of the most difficult steps of putting your "ingredients" list together. This is a
good exercise for anyone beginning the search process, or as a periodic check or inventory. Gina can now use
the list to put together her resume, write a summary statement or compose a personal statement. The skills
will be the foundation of the strategy she will use to sell herself. She still has some work to do before she can
take her product to market, but she certainly has made a good start.