MAC - BSBCRT611 Project Assessment Pack - v1.2

MAC 3769 ANANTH SIDDA
BSBCRT611 Project
Assessment Pack
Pre-Assessment Checklist: Project
The purpose of this checklist
The pre-assessment checklist helps students determine if they are ready for assessment. The
trainer/assessor must review the checklist with the student before the student attempts the
assessment task. If any items of the checklist are incomplete or not clear to the student, the
trainer/assessor must provide relevant information to the student to ensure they understand the
requirements of the assessment task. The student must ensure they are ready for the assessment
task before undertaking it.
Section 1: Information for Students
☐ Make sure you have completed the necessary prior learning before attempting this assessment.
☐ Make sure your trainer/assessor clearly explained the assessment process and tasks to be
completed.
☐ Make sure you understand what evidence is required to be collected and how.
☐ Make sure you know your rights and the Complaints and Appeal process.
☐ Make sure you discuss any special needs or reasonable adjustments to be considered during the
assessment (refer to the Reasonable Adjustments Strategy Matrix and negotiate these with your
trainer/assessor).
☐ Make sure that you have access to a computer and the internet (if you prefer to type the
answers).
☐ Make sure that you have all the required resources needed to complete this assessment task.
☐ The due date of this assessment task is in accordance with your timetable.
☐ In exceptional (compelling and compassionate) circumstances, an extension to submit an
assessment can be granted by the trainer/assessor. Evidence of the compelling and
compassionate circumstances must be provided together with your request for an extension to
submit your assessment work.
☐ The request for an extension to submit your assessment work must be made before the due
date.
Section 2: Reasonable adjustments
I confirm that I have reviewed the Reasonable Adjustments guidelines and criteria as
provided and attached relevant evidence as required.
In submitting this assessment task, I confirm that:

• The purpose and procedures of this assessment task has been clearly explained to me.
• I have been consulted about any special needs I might have in relation to the assessment
process.
• The criteria used for this assessment has been discussed with me, as have the consequences
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Version Number: 1.2 Unit Code: BSBCRT611 Page 1 of 49
Project Assessment Pack
and possible outcomes of this assessment.

• I have accessed and understand the assessment information as provided in the Macallan
College Student Handbook.
• I have been given fair notice of the date, time, venue and/or other arrangements for this
assessment.
Assessment method-based instructions and guidelines:

Project
Assessment type
• Project
Instructions provided to the student:

Assessment task description:
• This is the second (2) assessment task you must successfully complete to be deemed
competent in this unit of competency.
• This assessment task requires you to complete a project.
• You are required to apply critical thinking for complex problem solving in this assessment
task.
• You will receive your feedback within two weeks, and you will be notified by your
trainer/assessor when results are available.
• You must attempt all activities of the project for your trainer/assessor to assess your
competency in this assessment task.
Applicable conditions:
• This project is untimed and is conducted as an open book assessment (this means you are
able to refer to your textbook).
• You must read and respond to all the criteria of the project.
• You may handwrite/use computers to answer the criteria of the project.
• You must complete the task independently.
• No marks or grades are allocated for this assessment task. The outcome of the task will be
Satisfactory or Not Satisfactory.
• As you complete this assessment task, you are predominately demonstrating your practical
skills, techniques and knowledge to your trainer/assessor.
• The trainer/assessor may ask you relevant questions on this assessment task to ensure that
this is your own work.
Resubmissions and reattempts:

• Where a student’s answers are deemed not satisfactory after the first attempt, a
resubmission attempt will be allowed.
• The student may speak to their trainer/assessor if they have any difficulty in completing this
task and require reasonable adjustments.
• For more information, please refer to Macallan College’s Student Handbook.
Location:
• This assessment task may be completed in:
☐ a classroom
☐ learning management system (LMS),

☐ workplace,
☐ or an independent learning environment.
• Your trainer/Assessor will provide further student information regarding the location for
completing this assessment task.
Purpose of the assessment

This assessment task is designed to evaluate your following skills and abilities:
• Skills to lead the process for addressing at least one complex workplace issue up to the
point of implementation.
• Skills to identify task objectives and risks involved with pursuing identified problem
• Skills to research legislative frameworks and applicable frameworks for identified problem
• Skills to calculate resources required for solution development process
• Skills to facilitate others in idea generation for possible solutions
• Skills to present proposed solution to key stakeholders
• Skills to use feedback to revise solution to achieve stakeholder approval
• Skills to seek necessary approvals for the implementation of the solution.
Task instructions
• This is an individual assessment.
• To ensure your responses are satisfactory you should consult a range of learning resources
and other information such as handouts, textbooks, learner resources etc.
• You must document your responses in the provided template.
• The student must be concise, to the point and write answers according to the given word
limit to each question and not provide irrelevant information.
• You must write your responses in your own words.
• You will be required to complete all parts of this assessment task.
Assessment environment
The assessment can be completed in one of the following assessment environments:

• Online environment
• Simulated environment/ Classroom environment
• Workplace environment
Assessment Task – Project (Part A)

Online Environment
Assessment task instructions

• The purpose of this assessment task is to apply critical thinking in order to develop solutions to
complex issues arising in the workplace.
• The training organisation must ensure that the online assessment environment is in accordance
with the requirements specified.
• The training organisation will assign a supervisor to the student.
• The training organisation will provide the resources required to complete the assessment task.
• The student must use the templates provided to document their responses.
• The student must follow the word-limits specified in the templates.
• The trainer/assessor must assess the student using the performance checklist provided.
Online environment requirements

Assessment task environment
This assessment task will be completed in an online environment prepared by your training
organisation.
All required resources to complete the assessment task will be discussed with the student before they
commence the assessment. The online environment is very much like a learning environment where a
student is able to practice, use and operate appropriate industrial equipment, techniques, practices
under realistic workplace conditions.
Requirements for the online assessment environment
The trainer/assessor will ensure that the online assessment environment is set up to complete this
assessment task.
The online environment consists of:
• A learning management system where the student will be required to complete their job-related
tasks and activities
• The standard operating/workplace procedures related to the tasks and activities.
• The trainer/assessor will provide the student with assistance throughout the assessment
activity.
The online environment must meet the following criteria:

Opportunities for the student to: Yes/No/NA
Follow standard operating/workplace procedures
Use up-to-date software and equipment
Work within stated timelines to meet deadlines
Gain experience in the challenges and complexities of dealing with multiple tasks
Experience prioritising competing tasks and dealing with contingencies
The environment to work with others in a team
Online assessment environment sufficient to communicate, contribute and participate in

tasks and activities.
Assessment environment sufficient to work independently and manage workload
Resources, tools, and equipment requirements
The following resources, tools and equipment required to complete the assessment task will be
discussed with the student before they commence the assessment:
• Workplace personnel/stakeholders to participate in the questioning session requires active

participation in a range of creative thinking activities o Please refer to the roles and
responsibilities section for more information o This should be organised by the training
organisation either via, LMS, telephone conferences, video conferencing or anything of a similar
nature
• organisational policies and procedures
• opportunities to collaborate with others throughout the concept development process
• resources required to undertake research, prepare a brief and develop a feedback register.
Online assessment scenario
You are required to apply critical thinking in order to develop solutions to complex issues arising in the
workplace. You are required to read and understand a predetermined issue and/or situation and
participate in a number of assessment activities.
The following are the goals and objectives to complete this assessment task:
• Scope problem solving process

• Identify complex issue for resolution within scope of job role and in consultation with relevant
stakeholders
• Document task objectives and risks involved in pursuing identified issue
• Research legislative frameworks and organisational policy or procedures applicable to identified
issue
• Calculate required resources and present to relevant stakeholders
• Lead solution development process

• Facilitate ideation session with relevant stakeholders
• Evaluate formulated solutions for advantages and limitations using critical thinking techniques
• Apply decision-making processes to select most viable solution
• Prepare a brief on proposed solution according to organisational policy and present to key
stakeholders
• Refine solution for implementation
• Develop a feedback register to systematically record feedback according to organisational
requirements
• Refine proposal based on analysis of feedback
• Seek necessary approvals to implement solution
A supervisor will be assigned to you by your training organisation. The supervisor can answer your
questions related to understanding the requirements associated with the assessment task. The
supervisor will act according to job role and responsibilities.
The supervisor can be your trainer or assessor or a different trainer or assessor or a staff member
(including mentors) from the training organisation.
Roles and responsibilities
As part of your job role, you have the following job responsibilities:
• Evaluates own performance to identify opportunities for improvement

• Makes a range of critical and non-critical decision in relatively complex situations, taking a range
of constraints into account
• Interprets, analyses and presents numeric and financial information to identify patterns and
trends
• Identifies and articulates ideas and requirements clearly and persuasively using techniques
appropriate to audience and environment
• Participates in a verbal exchange of ideas and elicits the views and opinions of others by listening
and questioning
• Gathers, interprets and analyses textual information when developing the proposal and
monitoring operational performance
• Communicates relationships between ideas and information, matching style of writing to purpose
and audience
• Systematically gathers and analyses all relevant information and evaluates options in order to
monitor performance and identify opportunities for improvement
• Uses main features and functions of digital tools to complete work tasks and access information.
Task requirements
This assessment task requires you to apply critical thinking in order to develop solutions to complex
issues arising in the workplace. The assessment activities are mentioned within the assessment task.
Simulated Environment

• The training organisation must ensure that the simulated assessment environment is in
accordance with the requirements specified.
• The training organisation will assign a supervisor to the student.
• The training organisation will provide the resources required to complete the assessment task.
Simulated environment requirements

This assessment task will be completed in a simulated environment prepared by your training
organisation.
The simulated environment will provide you with all the required resources (such as the equipment
and participants, etc.) to complete the assessment task. The simulated environment is very much
like a learning environment where a student is able to practice, use and operate appropriate
industrial equipment, techniques, practices under realistic workplace conditions.
Requirements for the simulated assessment environment
The trainer/assessor will ensure that the simulated assessment environment is sufficient to complete
this assessment task.
The simulated environment consists of:
• The training organisation as the workplace where the student will be required to complete their
job-related tasks and activities
• The standard operating/workplace procedures related to the training organisation
• The trainer/assessor will provide the student with assistance throughout the assessment
activity.
The simulated environment must meet the following criteria:
Opportunities for the student to: Yes/No/NA
Simulated environment to work with others in a team
Simulated environment sufficient to communicate, contribute and participate in tasks

and activities.
Simulated environment sufficient to work independently and manage workload
The following resources, tools and equipment will be made available by the training organisation at
the simulated workplace to complete this assessment task:

responsibilities section for more information
Simulated assessment scenario
You are required to apply critical thinking in order to develop solutions to complex issues arising in
the workplace. You are required to read and understand a predetermined issue and/or situation and

stakeholders
• Research legislative frameworks and organisational policy or procedures applicable to
identified issue
stakeholders
requirements

• Makes a range of critical and non-critical decision in relatively complex situations, taking a
range of constraints into account
trends
• Participates in a verbal exchange of ideas and elicits the views and opinions of others by
listening and questioning
• Communicates relationships between ideas and information, matching style of writing to
purpose and audience
• Uses main features and functions of digital tools to complete work tasks and access
information.
Task requirements
Workplace Environment

• The training organisation must ensure that the workplace assessment environment is in
accordance with the requirements specified.
• The workplace will assign a supervisor to the student.
• The trainer/assessor can also act as a supervisor to the student as well.
• The workplace will provide the resources required to complete the assessment task.
Workplace requirements
This assessment task will be completed in your workplace.
The requirements for the workplace environment
The assessment task can be completed in the workplace if the student is currently working or has
access to a workplace meeting the assessment criteria.
The workplace must meet the following criteria:
Opportunities for students to: Yes/No/NA
Workplace environment to work with others in a team
Workplace environment to sufficient to communicate, contribute and participate in

tasks and activities.
Workplace sufficient to work independently and manage workload
The following resources, tools and equipment must be available at the workplace to complete this
assessment task:

responsibilities section for more information
Workplace scenario
You are required to apply critical thinking in order to develop solutions to complex issues arising in
the workplace. You are required to read and understand a predetermined issue and/or situation and

stakeholders
• Research legislative frameworks and organisational policy or procedures applicable to
identified issue
stakeholders
requirements

• Makes a range of critical and non-critical decision in relatively complex situations, taking a range
of constraints into account
trends
• Participates in a verbal exchange of ideas and elicits the views and opinions of others by
• Communicates relationships between ideas and information, matching style of writing to
• Uses main features and functions of digital tools to complete work tasks and access information.
Task requirements
Assessment Task – Project (Part B)

This assessment task requires you to demonstrate the skills and knowledge required to lead the
process for addressing complex workplace issue up to the point of implementation.
During the above, the candidate must:
• Identify task objectives and risks involved with pursuing the identified problem
• Research legislative frameworks and applicable frameworks for the identified problem
• Calculate the resources required for the solution development process
• Facilitate others in idea generation for possible solutions
• Present the proposed solution to key stakeholders
• Use feedback to revise solution to achieve stakeholder approval
• Seek necessary approvals for the implementation of the solution.
Workplace/simulated workplace requirements
This assessment task will be completed at your training organisation. The training organisation must
meet the following requirements:
Requirements:
The simulated workplace environment consists of: ●
Your training organisation as your workplace ●
Standard operating/workplace procedures.
● Your trainer/assessor to provide you with assistance throughout the assessment activity.
● The following equipment and resources to assist with addressing complex workplace issue:
○ Resources to undertake research, prepare a brief and develop a feedback register.:
■ Computers and internet for all participants and students
■ MS Office
■ Printer
○ WHS policies, procedures, programs and legislative requirements (Appendix C)
○ Opportunities to collaborate with others throughout the concept development process (As
given in the assessment activities)
○ Communication technology such as video-conferencing tool used
The simulated workplace environment must meet the following criteria:
Are there opportunities for students to: Yes/No/NA
Workplace environment to work with others in a team
Safety processes relevant to the area of work
Resources specified in the simulated workplace requirements
WHS policies, procedures, programs and legislative requirements (Given in the

assessment task)
Workplace environment sufficient to work independently and manage workload
Opportunities to collaborate with others throughout the concept development

process (As given in the assessment activities)
The existing complex issue for resolution
In the last year, your training organisation has seen a number of injuries in the workplace due to a lack
of knowledge among staff members regarding desktop ergonomics.
These injuries are related to the following:
Posture-related injuries from computer use
Back and neck pain, headaches, and shoulder and arm pain were common computer-related injuries.
Such muscle and joint problems were caused or made worse by poor workstation (desk) design, bad
posture and sitting for long periods of time.
Reason: Although sitting requires less muscular effort than standing, it still causes physical fatigue
(tiredness), and you need to hold parts of your body steady for long periods of time. This reduces the
circulation of blood to your muscles, bones, tendons and ligaments, sometimes leading to stiffness and
pain. If a workstation is not set up properly, these steady positions can put even greater stress on your
muscles and joints.
Computer-related overuse injuries of the hand or arm
Pain, swelling, stiffness of the joints, weakness and numbness due to overuse of computers and long
working hours. This is known as ‘overuse injury’ and typically occurs in the elbow, wrist or hand of
computer users.
Eyestrain from computer use
Focusing your eyes at the same distance point for long periods of time caused fatigue. The human eye
structurally prefers to look at objects more than six metres away, so any work performed close up puts
extra demands on your eye muscles.
The illuminated computer screen also caused eye fatigue. The workers have blurred vision, temporary
inability to focus on faraway objects and headaches.
Feet posture
Some employees were observed sitting with their legs not touching the floor or crossed beneath the
chair. This position can place a high amount of stress on the popliteal arch that runs through the thigh
and knee underside and can result in serious discomfort and injury.
There should also be room under the desk to extend the legs and feet comfortably. Many workstations
used the space beneath the desk for storage of files, printer paper and other office supplies. This has
caused the employees to tuck their legs and feet under the chair, which could eventually lead to the
problems mentioned above.
Keyboard and Mouse Arrangement
The keyboards at many of the workstations were at the incorrect height for the user. The result was
ulnar deviation and flexion of the wrists. The hands and wrists’ use in these deviated postures places a
large amount of stress on the hands and wrists’ tendons and nerves.
Improper keyboard position can lead to such cumulative trauma disorders as tendonitis and carpal
tunnel syndrome. These disorders are caused by injury to the tendons and the median nerve at the
point where they pass through the carpal tunnel of the wrist.
In all of the workstations, the mouse was placed too far to the right of the user. This caused a large
amount of stress on the arm, shoulder and neck. As the user reached to the side to grasp the mouse,
the arm became abducted, placing significant strain on the shoulders and neck.
Desk Height
Incorrect desk height was a problem found at many of the workstations. Desk height refers to the desk
that the computer is on as well as any desk used for writing and other activities. The desk should be at
the correct height to allow the user to position his hands, wrists and arms in a neutral position.
Improper desk height can cause arm abduction and flexion or extension of the wrists. It is also
important that all work surfaces used by the employee are the same height. This will allow the chair to
be adjusted at a height that will promote proper sitting posture at both desks.
Screen Glare
Screen glare was a significant problem for many of the users in this facility. This glare can cause
eyestrain and headaches. To reduce glare, the monitor should be placed so that the screen is flat (not
tilted) and directly in front of the user. Tilting the screen up or down can increase the glare on the
screen and can also contribute to improper head and neck posture.
Reason for the complex issue
The management has identified that most of the injuries were due to a lack of knowledge of desktop
ergonomics.
They have requested the Health and Safety Committee (HSC) to look into the issue and come up with a
viable solution. The following are the task objectives:
● To consult with the Health and Safety Representatives (HSRs) to identify viable solutions to the
problem.
● Assess the advantages and limitations in the development of formulated solutions and select the
most viable solution based on the evaluation conducted.
● Ensure the developed solutions meet the constraints specified.
Constraints
● The management has allocated a budget of $5,000 to resolve the issues.
● Timeframe for the implementation of the solution is three months.
Your team members and your role
You are working as a Work Health and Safety Officer in the Health and Safety Committee (HSC). You
have five (5) Health and Safety Representatives (HSRs) in the Health and Safety Committee (HSC).
● Identify complex issue for resolution within the scope of job role and in consultation with
relevant stakeholders
● Document task objectives and risks involved in pursuing the identified issue
● Research legislative frameworks and organisational policy or procedures applicable to the

identified issue
● Calculate the resources required for the solution development process
● Facilitate ideation session with relevant stakeholders and facilitate others in idea generation for
possible solutions
● Evaluate formulated solutions for advantages and limitations using critical thinking techniques
and apply decision-making processes to select the most viable solution
● Prepare a brief on the proposed solution according to organisational policy and present to key
stakeholders and present the proposed solution to key stakeholders
● Develop a feedback register and systematically record feedback according to organisational

requirements
● Refine proposal based on analysis of feedback and seek necessary approvals to implement the
solution
Skills Test
This assessment task requires you to demonstrate the skills and knowledge required to lead the
process for addressing complex workplace issue up to the point of implementation.
During the above, the candidate must:
● Identify task objectives and risks involved with pursuing the identified problem
● Research legislative frameworks and applicable frameworks for the identified problem
● Calculate the resources required for the solution development process
● Facilitate others in idea generation for possible solutions
● Present the proposed solution to key stakeholders

● Use feedback to revise solution to achieve stakeholder approval
● Seek necessary approvals for the implementation of the solution.
To do so, you are required to complete the following activities:
● Activity 1: Scope problem-solving process
● Activity 2: Lead solution development process
● Activity 3: Refine solution for implementation
During the completion of these activities, you are required to demonstrate the following skills:
● Skills to evaluate own performance to identify opportunities for improvement
● Skills to make a range of critical and non-critical decision in relatively complex situations, taking
a range of constraints into account
● Skills to interpret, analyse and present numeric and financial information to identify patterns
and trends
● Skills to identify and articulate ideas and requirements clearly and persuasively using techniques
appropriate to the audience and environment
● Skills to participate in a verbal exchange of ideas and elicit the views and opinions of others by
● Skills to gather, interpret and analyse textual information when developing the proposal and
● Skills to communicate relationships between ideas and information, matching style of writing to
● Skills to systematically gather and analyse all relevant information and evaluates options in
order to monitor performance and identify opportunities for improvement
● Skills to use the main features and functions of digital tools to complete work tasks and access
information
The roles and their responsibilities: Relationships with stakeholders such as team members
and Manager
The assessment task requires you to communicate with a number of organisational stakeholders. The
main roles applicable to the assessment task includes:
Role number 1: Manager: The Manager is the individual who supervises or is in charge of the
organisation. They belong to a higher rank or status. Their job role and responsibilities are:
● Assign a team to you to complete the project.
● Assist you in understanding the task requirements.
● Provide you with information about job roles and responsibilities.
● Supervise you in completing the assessment task and requirements.
● Review and assess student/candidate performance and provide them with constructive
feedback, as necessary.
Role number 2: Team members (HSC committee): The Health and Safety Representatives (HSRs)
are student’s co-worker or workfellow. They are associates that the candidate works with. Their job role
and responsibilities are:
● Participate in ideation session and provide suggestions regarding solutions to the complex
problem.
● Participate in a healthy and open discussion.
● Communicate and collaborate with you for the required assessment activity.
Note:
● The trainer/assessor will take on the role of Manager.
● The trainer/assessor will assign Health and Safety Representatives (HSRs) to the student for
each activity.
● Each student will be assessed individually for all assessment activities.
Timeframe to complete the project:
Two weeks (You have two weeks to complete the project)
Task requirements
● You will be assessed on your technical knowledge and skills to complete this project.
● You will be assessed on working in a team environment and meeting your job role and
responsibilities.
● You must follow the instructions provided by the Manager.
● All individuals must complete their role and assigned responsibilities and meet the specified
deadlines.
● The task must be completed in the specified timeframe.
Activity 1: Scope problem-solving process
This activity requires you to scope the problem-solving process for the complex workplace issues given
in the case study.
You must document the scope problem-solving process using ‘Template 1’ provided.
To do so, you are required to:
● Identify complex issue for resolution within the scope of the job role.
● Identify and document task objectives and risks involved in pursuing the identified issue.
● Research and document legislative frameworks and organisational policy or procedures

applicable to the identified issue.
● Calculate resources required for the solution development process based on the issue identified,
constraints given in the case study and legislative requirements.
● Complete ‘Template 1: Problem-solving process’.
● E-mail and present the scope problem-solving process (Template 1) to the Health and Safety
Representatives (HSRs). Follow the e-mail guidelines provided below.
○ Ensure the text written in the e-mail is grammatically correct and free of errors.
○ Use business style writing.
○ Write an appropriate subject line.
○ The text must provide a summary of the attachment.
○ Attach ‘Template 1: Problem-solving process’ to the e-mail.
To: HSRs,
Date: 01/12/2023
Subject: problem solving process
Dear Team,
As part of the plan we have developed for our Health and Safety Committee, we have invested in
addressing some professional issues within our company We are planning to do so.
I am very proud of this company, which my work team and employees have completed after
intense research and would like to introduce it to you for your approval.
Considering the above, I would like to attach documents supporting this proposal to this email.
Thank you for your attention.
We'll expand on all the information on this soon as needed.
Sincerely,
xxxx.
Template 1: Scope problem-solving process
Scope problem-solving process (400-600 words)
Complex issue for resolution (50-100 word)
Inappropriate desk heights have been a problem in many workplaces.
Back and neck pain, headaches, and shoulder and arm pain were common computer-related
injuries.
These muscle and joint problems are caused or exacerbated by improper workspace (desk)
design, poor posture, and prolonged sitting.
Joint pain, swelling, stiffness, weakness, and numbness due to excessive computer use or long
working hours.
Task objectives and risks involved in pursuing the identified issue (100-150 word)
We ensure that HSC employees have good working conditions, both in the physical structure and
in the working environment.
The first things to consider are ergonomic items such as a comfortable chair, a desk at the
appropriate height, and supporting legs.
Once this is confirmed, the next step is to assess whether you are sitting correctly or if there is a
problem with your spine.
Risks: Occupational diseases
Productivity losses
Economic losses
Skills shortages risks
Legislative frameworks and organisational policy or procedures applicable to the identified issue
(150-200 word)
Organizational policy and legislative framework: Work Health and Safety Act 2011 NSW
WHS law administration, workplace inspections, legal advice and enforcement.
Visit our website for WHS information and resources.
Fair Work Act of 2009.
National Employment Standards (NES).
Workplace Health and Safety Standards (WHS).
State and Federal Anti-Discrimination Laws.
Privacy Act of 1988.
Resources required for the solution development process (100-150 word)
Hire Time Experts to Improve Workplace Ergonomics Study your posture based on.
$1,200.
00 Purchase equipment such as footrests and lift tables for those who need it.
$1,500.
00 Adjust office lighting.
500,00 $
Activity 2: Lead solution development process
This activity requires you to lead the solution development process.
To do so, you are required to complete the following two (2) parts:
● Part A: Lead ideation session with the Health and Safety Representatives (HSRs)
● Part B: Prepare a brief on propose solution
Part A: Lead ideation session with the Health and Safety Representatives (HSRs)
This part of the activity requires you to lead an ideation session with the five (5) Health and Safety
Representatives (HSRs).
Note: The trainer/assessor will allocate the five (5) Health and Safety Representatives (HSRs) to the
student. The Health and Safety Representatives (HSRs) can be staff members or students.
Roles and responsibilities during the ideation session:
During the ideation session, you will be required to use the following creative thinking techniques to
generate and formulate solutions:
● Brainstorming
● Six Thinking Hats
For the ideation session, there will be six (6) participants, including you.
You will wear a “Green Hat”. You will put forward proposals, suggestions or ideas to resolve the complex
workplace issue identified.
Each team member will put on a different colour hat and discuss ideas or put forward questions.
The trainer/assessor will allocate different coloured hats to the Health and Safety Representatives
(HSRs).
The trainer/assessor must ensure that the Health and Safety Representatives (HSRs) are clear about
their roles before the discussion.
Following are the different coloured hats and their roles:
Hats Roles
White hat: Facts

Looking at the situation objectively
The white hat will focus on current information and discuss further
information requirements.
Green Hat:
Looking at the situation creatively
Creativity
The green hat will represent creative thinking and the generation of new
ideas. The Green Hat will put forward proposals, suggestions or ideas.
Yellow Hat: Benefits

Looking at the situation positively
The yellow hat will look for benefits and encourages a positive way of
thinking even for people who are always critical.
Black Hat: Risks

Looking at the situation negatively
The black hat relates to caution and is used for critical judgement. The black
hat will focus on preventing mistakes.
Blue Hat: Process

This blue hat will ask for summaries, conclusions and decisions. The blue
hat will manage the thinking process, allowing for better synergy between
the other thinking hats’ thought patterns and habits.
Red Hat: Feelings

Looking at the situation emotionally
The red hat will look at the situation with feeling, intuition and emotion. It
will allow people to put forward feelings without justification or prejudice.
During the ideation session, you are required to demonstrate skills to:
● Facilitate ideation session
● Identifies and articulates ideas and requirements clearly and persuasively using techniques
appropriate to the audience and environment
● Participates in a verbal exchange of ideas and elicits the views and opinions of others by
● Apply decision-making processes to select the most viable solution
To conduct the ideation session, you are required to:
● Discuss and consult with the Health and Safety Representatives (HSRs) on the complex
workplace issue.
● Put forward proposals, suggestions or ideas to resolve the complex workplace issue.
● Brainstorm ideas with the Health and Safety Representatives (HSRs). Facilitate them in idea
generation for possible solutions.
(Six Thinking Hats).
● Apply decision-making processes to select the most viable solution
After the ideation session, you are required to document the following using ‘Template 2’:
● Ideas or solutions discussed to resolve the complex workplace issue.
● Advantages and limitations of formulated solutions or ideas.
● Most viable solution and basis for selection.
● What decision-making processes were used to select the most viable solution?
● How did you ensured that you articulate ideas and requirements clearly and persuasively using
techniques appropriate to the audience and environment?
● What questioning and listening skills did you applied to elicit the views and opinions of others?
Template 2: Outcomes of the ideation session
Outcomes of the ideation session
Ideas or solutions discussed to resolve the complex workplace issue (Any three)
Adjust your workday to allow for about 10 minutes of breaks in the morning and afternoon.
Provide a footrest for people of short stature.
Locate raises the screen for people with larger torsos.
Mandatory active breaks.
Advantages and limitations of formulated solutions or ideas (50-100 words for each of the
three formulated solutions or ideas)
Advantages:
Reduces stress.
Promotes changes in posture and daily life.
 Relaxation of joints and muscles.
Stimulates and promotes blood circulation.
Improves posture.
Promotes self-esteem and concentration.
 Motivates and improves interpersonal relationships and promotes social integration.
Reduces the risk of occupational diseases.
Facilitate the emergence of new leaders.
Improved work performance.
Limitations:
People who do not like integration or activities outside of work.
Activity overload requires more time to be spent at work.
Most viable solution and basis for selection (100-150 words)
We will conduct health and safety training for all employees, including managers.
 Look at the needs of your employees, as some employees don't want to be a nuisance, don't ask
for anything, and just focus on doing their job.
Guides and directs companies and employees towards compliance in all areas of life, both personal
and professional.
Providing resources to improve the environment and work, both interpersonally and physically, so
that employees can be happier and more effective.
What decision-making processes were used to select the most viable solution? (Any two in
50-100 word each)
Training is one of the most important parts of our safety management system.
This gives our employees the opportunity to properly learn their jobs, bring new ideas to the
workplace and strengthen existing ideas and practices, and helps us implement our health and safety
programs.
All our employees benefit from health and safety training through fewer workplace injuries and
illnesses, reduced stress and improved morale.
Productivity, profits, and competitiveness increase as unit costs of production, sales, and workers'
compensation decrease.
An integrity-based code of conduct defines an organization's guiding values while giving employees
the freedom to interpret and define those values and act according to their own ethical standards.
Compliance-based codes of conduct tend to be more restrictive and clearly defined than integrity-
based policies.
It originates from government laws and corporate regulations and represents a set of rules that all
employees must follow in a variety of areas, including criminal activity, employee interactions with
customers, and dealings with other companies.
Penalties for violations of the Code of Ethics are also outlined.
How did you ensured that you articulate ideas and requirements clearly and persuasively
using techniques appropriate to the audience and environment? (100-150 words)
Negotiators are sometimes viewed as very vocal people.
They are often shunned by the public because they fear that if they start a conversation with a
negotiator, they will be persuaded about something they usually do not agree to.
Yes, negotiators talk loudly, but professional negotiators also stop and listen.
Effective listening and questioning skills are especially important in negotiation.
Remember, the first rule of negotiation is to get as much information as possible.
It's not just about negotiations, it's about the procurement process as well.
Therefore, considering the situation of the employees, I interviewed each employee individually,
talked about personal matters, gave them confidence, and allowed them to ask their friends for
information on their behalf.
In this way, I think I was able to successfully obtain information from the employees.
What questioning and listening skills did you applied to elicit the views and opinions of
others? (100-150 words)
 I ask myself, what, how and why do they express such opinions?
Are opinions collected appropriately?
Does the opinion represent the majority?
Listening skills.
Having an open mind.
Part B: Prepare a brief on propose solution CONTEXT:
As per the organisational policy, a brief on the proposed solution is to be prepared using the pre-
existing organisational template and should be sent via e-mail to the Manager and Supervisor.
DESCRIPTION:
This part of the activity is a continuation of part A.
This part of the activity requires you to prepare a brief on the proposed solution using ‘Template 3’
according to organisational policy and present it to the Manager and Health and Safety Representatives
(HSRs).
Note: The trainer/assessor will be the Manager and provide his e-mail address. The trainer/assessor
will further provide the student with the e-mail addresses of the Health and Safety Representatives
(HSRs). The brief of the proposed solution must be 300-400 words in length and include the following:
● Purpose – A statement of the problem or issue in one or two lines, explaining clearly the
purpose of the briefing.
● Main body – Information on the proposed solution and reason for selection of the solution. The
information given should be concise, factual, clear, substantiated and unbiased.
● Conclusion/Recommendations – This summarises what you’ve already said, and no new

details should be included. The conclusion should leave a clear message to the reader and where
applicable, guidance about how to proceed.
After preparing the brief of the proposed solution using ‘Template 3’, you must e-mail the proposed
solution to the Manager and Supervisor.
Follow the guidelines provided below when writing e-mails.
● Ensure the text written in the e-mail is grammatically correct and free of errors.
● Use business style writing.
● Write an appropriate subject line.
● The text must provide a summary of the attachment and a request for feedback.
● Attach ‘Template 3: Brief on the proposed solution’ to the e-mail.
Template 3: Brief on the proposed solution
Brief on the proposed solution (300-400 words)
Purpose – A statement of the problem or issue in one or two lines, explaining clearly the purpose of
the briefing
We invest resources to improve the environment and work, both interpersonally and physically, to
ensure employee happiness and efficiency.
Main body – Information on the proposed solution and reason for selection of the solution. The
information given should be concise, factual, clear, substantiated and unbiased.
We take certain measures, including: Rotate work areas to build relationships with others and
promote continuous learning.
It is the opposite of stagnation and maintaining rigid structures.
Recognize each other's efforts on particularly bad days so that you don't leave work feeling anxious
or angry.
 Call people by name and take an interest in them.
For example, celebrate or celebrate birthdays, professional or personal achievements, etc.
Hire trainers to conduct workshops on interpersonal communication techniques, active listening,

positivity, emotional intelligence, group dynamics, and teamwork.
Install a satisfaction meter that the employee will use to measure her satisfaction at the end of her
day.
 Promote and promote healthy living: provides a place to store your bike, a shower, a room with
machines, healthy snacks such as fruit, and regular doctor visits.
Create a social space with a coffee maker and hot/cold water dispenser for tea.
Providing free or low-cost food also saves costs (transportation costs, restaurant time, and return
trips) and promotes healthy eating and relationships among employees.
Completing projects outside of the workplace, such as field trips, courses, philanthropy, and
corporate activities, encourages team interaction, allows you to get to know each other, and fosters
an inclusive culture.
Through Silicon Valley success stories, you'll see how they're working on: A workplace that
encourages creativity and focus.
It's important to make the most of natural light and ventilation, and plants can also help create a
comfortable environment.
Visually, the space should be clean and uncluttered, rich in color but not overly decorated.
A space should adapt to the people who use it, allowing movement and communication.
Create complementary spaces for gathering.
Changing your space will wake you up, and changing your posture will make you feel more
comfortable.
Make sure the room has materials in good condition and functional, up-to-date software if available.
Conclusion/Recommendations – This summarises what you’ve already said, and no new details
should be included. The conclusion should leave a clear message to the reader and, where applicable,
guidance about how to proceed
Job satisfaction is related to employee psychology.
Happy and satisfied employees are always motivated to contribute more.
Compensation and Working Conditions: One of the biggest factors in job satisfaction is compensation
and benefits.
Employees who have good pay, incentives, bonuses, health care options, and more are more satisfied
with their jobs.
Job satisfaction is when employees feel motivated, happy, and satisfied with their work.
Job satisfaction occurs when employees feel that they have a stable job, are able to grow
professionally, and have a comfortable work-life balance.
This means that employees are satisfied with their jobs because the work meets their personal
expectations.
Activity 3: Refine solution for implementation This
activity is a continuation of Activity 2.
This activity requires you to gather feedback regarding the proposed solution and refine solutions for
implementation.
To do so, you are required to complete the following three (3) parts:
● Part A: Develop a feedback register
● Part B: Refine proposal based on the analysis of feedback received.
● Part C: Seek the necessary approvals to implement the solution.
Part A: Develop a feedback register
This part of the activity requires you to develop a feedback register to systematically record the
feedback.
The feedback register must be developed using MS-Word and must follow the organisational
requirements.
As per the organisational requirements, the feedback register must include the following details:
● Issue no.
● Description (what is the feedback, concern, opinion or advice provided)
● Raised by (name of person or group)
● Actions progress notes (e.g. arrange a meeting to discuss, no action required, feedback
accepted and implemented)
● Status (pending / complete)
● Date resolved
FEEDBACK REGISTER:
ISSUE NO DESCRIPTION RAISED BY ACTION STATUS DATA resolved
1 Occupational Ananth Arrange a pending no

problems in meeting to
the company discuss
Part B: Refine proposal based on the analysis of feedback received.
This part of the activity requires you to gather and refine the proposal based on the analysis of
feedback received.
● Confirm with the trainer/assessor the feedback received in the e-mail (Activity 2 – Part B)
● Record the feedback using ‘Feedback Register’ developed in part A of this activity.
● Refine proposal prepared in Activity 2 – Part B.
Part C: Seek the necessary approvals to implement the solution.
This part of the activity is a continuation of Part B of this activity.
This part of the activity requires you to seek the necessary approvals to implement the solution.
● E-mail the proposal refined in part B of this Activity to the Manager (Trainer/assessor) and
request for necessary approvals for the implementation of the solution.
Follow the guidelines provided below when writing e-mails.
● Ensure the text written in the e-mail is grammatically correct and free of errors.
● Use business style writing.
● Write an appropriate subject line.
● The text must provide a summary of changes made to the proposal and request for
implementation of the propose solution.
● Attach ‘Refined proposal’ to the e-mail.
To: Entire Team,
Date: 01/12/2023
Subject: Solution Implementation Requires Approval
Dear Team,
As part of the plan we have developed for our Health and Safety Committee, we have invested in
addressing some professional issues within our company We are planning to do so.
I am very proud of this company, which my work team and employees have completed after
intense research and would like to introduce it to you for your approval.
Considering the above, I would like to attach documents supporting this proposal to this email.
Thank you for your attention.
We'll expand on all the information on this soon as needed.
Sincerely,
xxxx.
Appendix A: WHS policies, procedures, programs and legislative requirements
The following is an excerpt of the WHS policies, procedures, programs and legislative requirements
currently in place in the training organisation.
WHS policies, procedures, programs and legislative requirements
The purpose of these WHS policies, procedures, programs and legislative requirements is to establish
and maintain an effective health and safety management system. The training organisation is
committed to implementing a structured approach to workplace health and safety to achieve a
consistently high standard of safety performance.
This Plan will assist in meeting its obligations in accordance with work health and safety legislation.
This Plan applies to all officers and workers and to other persons at risk from work carried out at
workplaces. Failure to comply with the requirements of this Plan may lead to disciplinary action.
Risk management procedures
The training organisation has established a risk management process and structure based on AS ISO
31000:2018, Risk Management. This helps the organisation close operational gaps derived by risks
by creating a holistic organisation-wide risk management approach.
The current risk management procedures followed by the training organisation are as follow:
Legislation,
regulations, standards and codes relating to risk management followed by
Online Media Solutions
• Work Health and Safety Act 2011
• Work Health and Safety Regulations 2011
• AS ISO 31000 Risk Management: Guidelines
• Australian Standard forManagement

Risk AS 4360:2004
• Model code of practice: Work Health and Safety
Hazard identification procedures
• Look at all aspects of the work and include

-routine
non
activities such as maintenance, repair,
or cleaning.
• Look at the physical work environment,

ipment,
equ
materials, products, etc. that are used.
• Look at injury and incident records.
• Talk to the workers: they know their job and its hazards best.
• Look at the way the work is organised or done (include the experience of people doing the
work, systems being used, etc.).
• Look at foreseeable unusual conditions (for example possible impact on hazard control
procedures that may be unavailable in an emergency situation, power outage, etc.).
• Determine whether a product, machine or equipment can posses any hazard.
WHS risk assessment procedure
The purpose of any WHS risk assessment is to ensure that, for any identified hazards, appropriate
control measures are implemented in order to protect workers, contractors and visitors from risks to
their health, safety and welfare.
Firstly, consider the consequences should something happen; will it cause a serious injury, illness or
death or a minor injury. Secondly, consider how likely this will occur—very likely, not likely at all or
somewhere in between? Some of the things to think about include:
• how often is the task undertaken
• how frequently are people near the hazard
• how many people are near the hazard at a particular time
• has an incident happened before
• have there been any ‘near misses.’
Use the table below to determine how significant the risk is.
Where a manager, worker, contractor, or visitor to the workplace identifies a hazard, the training
organisation requires that it is eliminated or reduced in consultation with the relevant stakeholders.
• Step 1: identify the Consequences—or how severely could it hurt someone
• Step 2: identify the likelihood—or how likely is it for an injury to occur
• Step 3 & 4: identify the Risk Priority Score—to prioritise your actions
• Step 5: apply the hierarchy of hazard control
• Step 6: identify who, how and when the effectiveness of controls will be checked and reviewed
Step 2—LIKELIHOOD
Step 1—CONSEQUENCES How likely is it for an injury to occur? —Circle it
How severely could it hurt Very likely, Likely, could Unlikely, could Very unlikely,
someone? or could happen happen happen, but could happen,
frequently occasionally rare probably never
How ill could it make will
someone? — Circle it
L1 L2 L3 L4
Kill or cause permanent C1 Very high risk Very high risk High Risk (2) Substantial Risk
disability or ill health (1) (1) (3)
Long term illness or C2 Very high risk High Risk (2) Substantial Risk Moderate Risk
serious injury (1) (3) (4)
Medical attention and C3 High Risk (2) Substantial Risk Moderate Risk Acceptable Risk
several days off work (3) (4) (5)
First Aid needed C4 Substantial Risk Moderate Risk Acceptable Risk Low Risk (6)
(3) (4) (5)
Hierarchy of controls
Control measures for WHS hazards should be implemented as required using the following hierarchy
of control, in order of preference, these measures relate to:
• elimination (removal of the hazard)
• substitution (substitute the hazard for something which is less hazardous, e.g. replace a
hazardous chemical with one within is not hazardous)
• isolation (isolate the hazard from people, e.g. place a noisy piece of equipment in another
location)
• engineering (e.g. guarding on machinery)
• administrative (e.g. provision of training, policies and procedures, signage)
• personal protective equipment (e.g. use of hearing, eye protection, high visibility vests).
Consultation and communication arrangements
Open communication between workers and managers is important to ensuring a safe workplace.
Therefore, workers are encouraged to:
• ask questions relating to WHS
• bring up safety concerns
• make recommendations regarding WHS
• give regular feedback
• become involved in the evaluation of safety issues
• participate in any WHS related problem-solving process.
Workers must help shape decisions about WHS, particularly when:
• identifying hazards and assessing risks
• making decisions about ways to eliminate or minimise those hazards or risks
• proposing business changes that may affect the health and safety of workers
• purchasing of new equipment or substances
• developing or changing job tasks or safety procedures.
All workers belong to a workgroup and are encouraged to raise any work health and safety concerns
they may have with their Manager and/or Health and Safety Representative.
Emergency evacuation procedures
• On hearing an evacuation alarm or on the instruction of emergency control personnel,

immediately cease all activity and secure personal valuables.
• Assist any person in immediate danger, but only if safe to do so.
• If practical, and only if safe to do so, secure any activity or process that may become
hazardous or suffer damage if left unattended due to evacuation.
• Act in accordance with directions given by emergency control personnel and evacuate the
building immediately.
• Assist with the general evacuation if directed to do so by emergency control personnel.
• Assist with the evacuation of disabled occupants.
• In a fire, do not use a lift to evacuate a building.
• Move calmly to the nominated evacuation assembly area and do not leave the evacuation
assembly area until the all-clear has been given.
• Follow the instructions of relevant emergency services personnel and campus emergency control
personnel.
Incident investigation procedures
All incidents are to be investigated to determine the root cause(s) and contributing factors involved
in a timely manner. The extent of the investigation will be dependent upon the severity or potential
severity of the incidents.
Supervisors are responsible for performing an initial investigation immediately upon finding out about
the incident to determine its root cause(s). Management will be contacted as needed to assist in the
completion of the investigation. The purpose of the investigation is not to fix or find blame, but to
identify the root cause and determine preventative measures to prevent future accidents/incidents.
Investigation Guidelines
Injury Accident Non-Injury Near Miss Property Damage Incident
Provide for immediate medical

attention
Secure area to preserve the Secure area to preserve the Secure area to preserve the
accident scene incident scene incident scene
Report the incident to Report the incident to Report the incident to

management management management
Assemble and complete Assemble and complete Assemble and complete

necessary reporting and necessary reporting and necessary reporting and
investigation forms investigation forms investigation forms
Interview witnesses Interview witnesses

Interview injured personnel
and witnesses
Examine the accident work Examine the incident area for Examine the incident area for
area for causative factors and causative factors and take causative factors and take
take pictures pictures pictures
Review established procedures Review established procedures Review established procedures

to ensure they are adequate to ensure they are adequate to ensure they are adequate
and were followed and were followed and were followed
Review training records of Review training records of Review training records of

affected individuals affected individuals affected individuals
Determine all contributing Determine all contributing

causes to the accident causes to the near-miss Determine all contributing
causes to the property damage
incident
Take corrective actions, in Take corrective actions, in Take corrective actions, in

consultation with management consultation with management consultation with management
Record all findings and actions Record all findings and actions Record all findings and actions
taken or to be taken taken or to be taken taken or to be taken
Communicate “lessons Communicate “lessons Communicate “lessons

learned” in safety learned” in safety learned” in safety
training/meetings training/meetings training/meetings
-
Training procedures
The Health and Safety officer will conduct a training needs analysis and arrange for appropriate WHS
training to be undertaken by workers as required.
Where required, workers are to demonstrate their competencies to perform required tasks safely. A
separate documented assessment of a person’s competency may be undertaken in tasks with a high
potential for injury.
As a guide, competency assessments should be signed and dated by the assessor and contain the
following elements:
• task or equipment description
• information on licenses held (or other relevant qualifications)
• a checklist containing the essential competencies that were demonstrated, and
• comments or confirmation that the competency was met.
The training organisation is committed to developing a suite of competencies to deal with all safety
sensitive work tasks.
HAZARD/INJURY/INCIDENT REPORTING
How to Report a Hazard or Injury or Incident:
All managers and workers, including contractors, are required to complete an incident form if a
hazard/injury/incident occurs, and:
• Advise the Manager of the incident or injury or hazard
• For recording purposes complete a Hazard/Injury/Incident Report Form
• Complete the relevant sections of the form giving details of the incident. The form should be
completed even when an injury has not occurred, that is, in the event of a near miss
• The relevant parties should sign all hard copy forms
• The Manager or their delegate must record all injuries on the injury register
• Internal reporting of any hazard/injury/incident should occur separately from reporting of

notifiable incidents
Recoding procedures
According to WHS policies and procedures:
• Hazards identified during worksite inspection should be documented in the WHS Hazard
inspection checklist.
• Risk assessment should be conducted and documented using WHS Risk assessment template.
• Incidents should be recorded in the Incident report form.
• Any inadequacies in existing risk control measures are to be documented and reported using the
WHS Risk Assessment template.

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MAC 3769 ANANTH SIDDA

In submitting this assessment task, I confirm that:

and possible outcomes of this assessment.

Assessment method-based instructions and guidelines:

Instructions provided to the student:

Resubmissions and reattempts:

☐ learning management system (LMS),

Purpose of the assessment

The assessment can be completed in one of the following assessment environments:

Assessment Task – Project (Part A)

Assessment task instructions

Online environment requirements

Requirements for the online assessment environment

The online environment consists of:

• The standard operating/workplace procedures related to the tasks and activities.

The online environment must meet the following criteria:

Follow standard operating/workplace procedures

Use up-to-date software and equipment

Work within stated timelines to meet deadlines

Experience prioritising competing tasks and dealing with contingencies

The environment to work with others in a team

Online assessment environment sufficient to communicate, contribute and participate in

Assessment environment sufficient to work independently and manage workload

Resources, tools, and equipment requirements

• Workplace personnel/stakeholders to participate in the questioning session requires active

Online assessment scenario

• Scope problem solving process

• Lead solution development process

Roles and responsibilities

• Evaluates own performance to identify opportunities for improvement

Assessment task instructions

Simulated environment requirements

Requirements for the simulated assessment environment

The simulated environment consists of:

• The standard operating/workplace procedures related to the training organisation

The simulated environment must meet the following criteria:

Opportunities for the student to: Yes/No/NA

Follow standard operating/workplace procedures

Use up-to-date software and equipment

Work within stated timelines to meet deadlines

Experience prioritising competing tasks and dealing with contingencies

Simulated environment to work with others in a team

Simulated environment sufficient to communicate, contribute and participate in tasks

Simulated environment sufficient to work independently and manage workload

Resources, tools, and equipment requirements

• Workplace personnel/stakeholders to participate in the questioning session requires active

Simulated assessment scenario

• Scope problem solving process

Roles and responsibilities

• Evaluates own performance to identify opportunities for improvement

Assessment task instructions

This assessment task will be completed in your workplace.

The requirements for the workplace environment

The workplace must meet the following criteria:

Opportunities for students to: Yes/No/NA

Follow standard operating/workplace procedures

Use up-to-date software and equipment

Work within stated timelines to meet deadlines

Experience prioritising competing tasks and dealing with contingencies