Make payments, give us meter readings, and manage your

account at any time of the day or night.

eswater.co.uk
Pay at any time by calling our automated line. You will
need your card details, postcode and account number.
Mrs Luciene Ordones Rodrigues
11 Breasley Close
London
0800 432 0225
SW15 6JL Your account number Bill number

Sent by email to 6454 6754 24 30899834

lucieneordonesrodrigues@gmail.com
Bill date
24 April 2024

Balance on
You're now paying both your water and sewerage 26 October 2023 Your payment
charges in one single bill. You don't pay Anglian water £125.33
separately. Read the letter at the end of your bill to find out more. will be
What you paid
£34.00
Hello Mrs Rodrigues
New charges
Your water bill £75.79 from
Account balance 10 June 2024.
27 October 2023 to 24 April 2024 £167.12

A Based on an actual meter reading

Your monthly
Need help with your bills? payment has
Let's do something about it been reviewed
It's hard to afford your bills sometimes and asking forb
help can be even harder. There are ways we can help -b How we worked out your
from payment plans to flexible payments to advice! new payment amount
Why not try using our eligibility checker at
eswater.co.uk/checker to find out if you qualify for F Current balance £167.12
· Discount of up to 50% off your bills* p Total left to pay from previous £34.00
· Paying your bill direct from your benefits* payment plan
· Flexible payments and payment breaks
* go to page 4 for more about these schemes and other ways we n Estimated usage over £456.17
can help the next 11 months
We're here to help! The best thing you can do is get in
touch and we'll talk you through your options. Your last payment of £34.00 is due on 10 May
2024, and your new monthly payment of £54.00
You can call 0345 782 0111. You can also chat to us on starts from 10 June 2024.
webchat at eswater.co.uk/contact
Please pay at least 5 working days before the due
date. We'll review your payment at your next bill.

MAYA,
Page 1 of 6
our digital assistant can help you find out
why. Scan the QR code or go to
About your usage Your supply details
Address 11 Breasley Close, London,
H What you've used supplied:
Meter
SW15 6JL

Latest Previous Total number: MMjNVSSRT

reading reading used
What you've used
2186 p
x 2153 v
x 33 m³
This bill (26 October 2023 to 24 April 2024)
24 Apr 2024 26 Oct 2023 See below
(actual reading) (actual reading) for charges.
33 m³

Last bill (25 April 2023 to 26 October 2023)

I Water charges (27 October 2023 to 31 March 2024) 65 m³
This is the charge for treating the water and getting it to you.
Fixed charge 157 days at £46.22 per year = £19.82 How your usage compares
Usage 29m³ at £1.5706 per m³ = £45.55 Number of

I Water charges (1 April 2024 to 24 April 2024)

people in
household T U V WX
Fixed charge 24 days at £52.26 per year = £3.44 Typical usage over 28 45 63 75 85
Usage 4m³ at £1.7460 per m³ = £6.98 six months (m³)
To check your usage or find out how to read
New charges this bill £75.79 your meter sign into your online account.
Don't have one, download our app or sign up
The new charges above do not include your balance brought forward.
on our website.
You don't pay VAT on your water charges.

What is a cubic metre (m³) ?

It's 1,000 litres or 220 gallons of water, which
gets you either...

C 12
baths
c 28
showers
f 14
washes

6454675424 Page 2 of 6
 Stay in control

A Payments since last time

4 February 2024 £34.00

Total payments £34.00

How to pay each month

Please remember to make your monthly payments at least five days before each
due date.

D P R
By debit or credit card By online banking By PayPoint payment card
Call 0800 432 0225 with your Use your payment card wherever you
Sort code: 570959
card details, post code and your see the PayPoint sign. If you do not
Account no: 00000000
account number. already have a card and would like one
Reference: 6454675424
please call us on 0345 782 0111 or visit
our website eswater.co.uk.

Sign up to pay by Direct Debit

A Q S
Convenient and secure Choose when to pay Get peace of mind
It's simple, convenient, safe and You can pay on any day of the You won't have to worry about
secure, and you can sign up in month - whichever suits you best. missing a payment and you won't
minutes at eswater.co.uk/DD or by We collect your payment have to queue up. You're also
calling 0345 782 0111. automatically and always tell you protected by the Direct Debit
how much we're taking. Guarantee.

6454675424 Page 3 of 6
 Leaks? Bursts? Blockages?
Call 0345 782 0999 for 24/7 emergency support. K
Bills? Moving? Paying?
Call 0345 782 0111 or start a webchat at eswater.co.uk.
We're open 8am to 7pm Monday to Friday, and from 8am till 1pm on Saturdays.
M
Struggling to pay your water bills? Introducing Priority services
Z Low income discount: Get a discount of up to
50% if your bill takes up 3% or more of your
We offer support for a range of circumstances:
· Set a password to protect you from anyone pretending
household income after paying rent/mortgage, and to work for us.
· Your household income is less than £23,933 or, · Let us know if you would need support during an
· Someone you live with receives Pension Credit. interruption to your water supply.
· Get your bills in Braille, large print, or on CD.
Z Reduced bill: If you don't have enough money
coming in to cover your most important bills, we
· Nominate a family member, carer, or friend to discuss
your account on your behalf.
may be able to lower your bill by up to 50%.

Q Flexible payment plan: Make things more

affordable by changing how often you pay.
Sign up online at eswater.co.uk/priorityservices or call
us on 0345 782 0111 to sign up today. If you choose to
call us and need help from a Text Relay interpreter, dial
g Bill cap scheme - WaterSure: Caps your bills if
you have a meter, receive certain benefits, and
18001 before any call.
If English isn't your first language, we can provide a
either have a large family or someone has a medical
condition and uses lots of water. telephone interpreter.

g WaterDirect: Pay your bills direct from benefits.

Give us your feedback
Getting things right first time is really important, so when
We're here to help! Get in touch on 0345 782 0111, visit things don't go to plan we want to know about them.
eswater.co.uk/bill-help or start a webchat at If you have any feedback, compliments or complaints, call
eswater.co.uk/contact to see if you are eligible. us on 0345 782 0111 or go to eswater.co.uk/care and
we'll work with you to put it right. We can often do this in
How we use your information real-time, but where it's more complex we'll let you know
We share information with credit reference agencies when as soon as we can. We're allowed 10 working days to
you open an account with us and also on an ongoing basis; investigate and respond but we normally come back much
this includes information about your paid accounts and any more quickly.
debts not paid on time. Failure to keep up with payments may If you've followed our complaints process and you are still
impact your credit score and could affect your ability to obtain unhappy, or your issue is over 8 weeks old, you can call
credit in the future. CCW. CCW offers free independent advice. You can visit
You can read our privacy statement to find out more about their website at ccw.org.uk, call them on 0300 034 2222,
how Essex & Suffolk Water protects your data at or write to them at: CCW, 23 Stephenson Street,
eswater.co.uk/privacy Birmingham, B2 4BH.

............................................................................................................................................................................................................................................................
.......................................................................................................................................

Follow us @eswater_care

Calls to 0345 numbers are charged at the local rate. Charges for calls from mobile phones may be higher. We monitor and record calls to improve our
service and training.

Head office: Essex & Suffolk Water, Customer Centre, PO Box 292, Durham, DH1 9TX.
Northumbrian Water Limited. Registered in England and Wales. Registered number: 02366703. VAT registration number: GB 499 9803 59
Registered office: Northumbria House, Abbey Road, Pity Me, Durham, DH1 5FJ.
You can read our privacy statement to find out more about how Essex & Suffolk Water protects your data on our website at eswater.co.uk/privacy

6454675424 Page 4 of 6
 Essex & Suffolk Water
PO Box 292
Durham
DH1 9TX

Hello
Great news - your one stop shop for billing services has started!
I'm delighted to tell you that your move to single billing for your water and sewerage services has taken place.
What's different about your bill?
Your current bill will be the last one we send for water charges only.
As you already have a regular payment arrangement set up with us, we've simply changed your future
payments to include what you would have paid to Anglian Water for your sewerage charges too. You no longer
pay Anglian Water separately - everything is in one bill rather than two.
Your next bill will show you how much water and sewerage you've used and what you've paid. Any support
schemes you've previously received for either water or sewerage charges will stay the same and be shown on
your bill. You'll continue to pay for your water and sewerage services as normal - through one combined
payment to us - and we'll keep a check on your account through your meter readings to make sure you're
paying us the right amount.
Need extra support or help to pay your new water and sewerage bill?
We're still the same caring, friendly water company you're used to and we're here to help.
We know a small number of customers may still need to make a final payment to Anglian Water for any unpaid
charges. If this will make it difficult for you to pay your combined payment at first, please let us know.
Get in touch and we'll talk you through your options incuding flexible payment plans and payment breaks. You
may also qualify for one of our support schemes:

Low-income discounts If you are on a low income or receive pension credit, you may be
eligible for a discount of up to 50% off your bill.
Bill cap scheme - Caps your bills if you have a meter, receive income related benefits,
WaterSure and either have a large family or someone has a medical condition and
uses lots of water
Reduced bill If you don't have enough money coming in to cover your most important
bills, we may be able to lower your bill by up to 50%

Whichever way you choose to get in touch, do it today and let us help you get back on track.
• Call us on 0345 782 0111
• Message us on WhatsApp 07543 300 871
• Check if you're eligible for help with your bill or start a webchat at eswater.co.uk/bill-help

6454675424 Page 5 of 6
Managing your future water and sewerage account.
For your past Anglian Water sewerage only bills you'll still need to use your Anglian Water online account, if
you have one, or call them on 0345 791 9155.
If you're already enjoying the many benefits of an online water account with us, you'll now be able to see your
future water and sewerage usage and charges in one place.
If you'd like to get in on the act and access your account 24/7, you can set up your own online account in a few
minutes at eswater.co.uk/register.
If you need to report a blockage and/or other sewerage problems?
This hasn't changed. If you need help, you'll still get in touch with Anglian Water at
anglianwater.co.uk/onebill or by calling 03457 145 145.
Need more information?
We've combined your water and sewerage bills into one to make things simpler for you. It means you'll have:
one bill, one payment, and one company to contact about things like changing payments or moving home in
the future.
We hope this new combined billing service, which means you only have one point of contact for all billing
queries and only one bill to pay, has made it simpler and clearer for you. If you still have questions or need
help to understand your bill, our online services - at eswater.co.uk/onebill - are the quickest and easiest way
to find out information. If you don't have access to our digital services or you'd simply prefer to talk to us, just
call 0345 782 0111.
Best wishes

Mark Wilkinson
Head of Income

6454675424 Page 6 of 6