CAREER MANAGEMENT- CDEV 8130

Assignment 4: Mock Interview

Academic Year 2021-2022

Worth 25% of Final Grade

Due Date
This assignment is due by the end of module thirteen.

Purpose
Preparing, practicing and reflecting on interviews will support you in improving your interview skills.

Explanation of tasks
In module 8, you selected a job posting to which you tailored your resume and cover letter. In module 10, you
carried on the analysis of that posting to predict interview questions and prepare written responses. During
modules 10, 11, and 12, you worked on a series of activities to help you prepare for interviews.

Prior to completing the tasks, be sure to review the attached rubrics.

Student Name: Mehtab Raza Student Number: 8804410

List of activities
Module 10: Predicting Questions (Fit and Competence), Preparing using the
STAR Method
Predicting Questions
Using job posting complete the following worksheet. Aim to predict 5-10 questions based on the posting.

Statement From the posting KEY WORDS Predicted Question

Fit Exceptional Explain why you are
service as 3 years suitable for this job?
Delivers exceptional service of Customer Service
to BMO customers and experience
prospects. Identifies
customer needs and provides
advice and guidance
regarding financial solutions On what basis you will
that are in the best interests Provides advice provide the financial
of customers. Works and guidance advice to clients?
collaboratively within the regarding
branch and with BMO financial How might you manage
partners to deliver the solutions your colleagues and
desired customer experience partners for not reacting
 Works on schedule?
and achieve overall business collaboratively
objectives. within the
branch and with How you would achieve
BMO partners the business objectives?

Achieve overall
business
objectives

Competence  Organizes work Accuracy and What strategies will you

information to ensure Completeness draw to achieve
accuracy and accuracy and
completeness. completeness?

Current Knowledge How might you keep

of banking product yourself up to date with
 Maintains current the Knowledge of
knowledge of personal banking products and
banking products, trends?
practices, and trends
and integrates into
customer
conversations. Creative Approach Have you been worked
at place where you have
taken initiative to find
creative approaches for
 Takes the initiative to customer delight?
find creative
approaches that make Ongoing How you will
each customer’s Improvement contribute to the
experience feel ongoing
personal. improvement of the
overall branch
customer
experience?
 Looks for ways to Assessments
contribute to the
ongoing improvement
of the overall branch Tell me about a time
customer experience. when you have done
Client need assessment
and how?

 Engages customers to
complete needs
assessments that
 identify financial
solutions and preferred
banking channels
while recommending
tailored solutions
addressing both sales
and service needs

Preparing using the STAR Method

Now that you’ve predicted some interview questions, take some time to think about how you would answer at
least five of those questions. Write the question in the blank and then fill in your response in the table.

First Predicted Question: Explain why you are a suitable for this job?

Situation/Task
In my actual work environment, I worked with client profiles furthermore dealt with
day to day banking and financial services needs

Action Since work was yet in progress from 9am to 7pm, I functioned as Personal Banker
with the leading Bank. At that time, Daily interactions with new and existing
clients to comprehend their short- and long-term financial objectives
Results The weekly reports show that I have a few plans with clients while taking a lower
time than a full-time employee average to close the lead. I've been compensated
many times for being the best employee.

Skills
Interpersonal skills

Second Predicted Question: How might you manage your colleagues and partners for not reacting on schedule?

Situation/Task
Once we as a team have to work to acquire corporate client for their banking needs
and also collaborate with Third party product for insurance need of corporate firm.

Action I lead the team and helped team to make presentation on time with all the points
covered and coordinate with the TPP partner for the other financial product.

Results Corporate client got impressed with the presentation I had delivered and started
 their banking with us

Skills Leadership and presentation Skill

Third Predicted Question: On what basis you will provide the financial advice to clients?

Situation/Task
NRI client Ask for his Retirement goal planning.

Action Analyze the financial need, time horizon and risk appetite of the client and on that
basis suggested the asset allocation into equity mutual fund.

Results Client was satisfied with the Advice and he made the Investments.

Skills Communication Skills

Fourth Predicted Question: What strategies will you draw to achieve accuracy and completeness?

Situation/Task
RTGS/NEFT and Cash tally

Action
I make sure while doing RTGS /NEFT transaction it should be accurate and
completed before time and cash at day end should match with the total entry
amount.

Results Satisfactory Audit Report and nill observations

Skills
Vigilance and focused

Fifth Predicted Question: How you will contribute to the ongoing improvement of the overall
branch customer experience?

Situation/Task
High targets of branch for the banking products
 Action Maintain working relationships with customers by resolving customer issues
and articulating business processes to respond to customer queries and
converting the queries into business.

Results Customer loyalty and delight which lead to overachieve the target

Skills
Planning skill and Problem solving Skill

Module 11: Who Would You Hire? Job Interview Observation

Who Would You Hire? Short Answer
Now it’s time to put yourself in the shoes of a recruiter to assess how each person performed in the interview.
After viewing the video be prepared to answer the following sets of questions. Your responses will be graded.

Which candidate would you hire?

I would hire Anna.

1. Anna

What is the number one thing you noticed about Anna’s performance in the interview?
Great people skills, ways to deal with problems consistently, and can answer tough questions. She is also good
at finding middle ground and quick to respond in a respectful way.

What is the number one thing you noticed about Mat’s performance in the interview?
He seemed to be very hard to deal with, firm, and stubborn. He has the inner drive to move forward and get
things done. Very focused on results.
Did Anna give specific examples for the interview questions?
 Yes

Did Mat give specific examples for the interview questions?

 No

If you were to give Mat one piece of feedback, what would you say to him?
I would tell Matt to pay more attention to the little things. He seemed like the kind of person who would make
a big plan and then wait for someone else to tell him the details of a specific task.

If you were to give Anna one piece of feedback, what would you say to her?

All signs point to the fact that her main flaw is that she won't do or finish a responsibility if she doesn't trust it.
This makes her less likely to succeed than her colleagues. So, I would suggest that she take drives and help
other coworkers, even if she doesn't trust herself to do so.

Module 12: My Mock Interview, Interview Reflection

My Mock Interview
Be sure of the following items. You must:

1) Select someone to act as “interviewer.” This person does not need to be in the video; however, the
questions they ask you must be clear and audible. They will ask you 3 of your predicted questions from
the work you did above.
2) Answer your interview questions on video, use the STAR format to orally communicate what you have
written in the responses above.
 You can either record on your smart phone, webcam, other video recording software, or using a
Bongo Video submission.
3) Ensure the video length is between 6 and 10 minutes.
4) Ensure the quality of your video submission is clear and audible (for both the questions and the
responses).

Interview Reflection
What are your first impressions of your performance?

The answers to all questions were quite specific, and background information on the one-of-a-kind
scenarios that prompted them was also provided.

How did your answer(s) reflect the STAR model?

Using the STAR approach helped me to recognize all of the important nuances that were present. I
believe that I did a good job of explaining all of the relevant nuances, and I believe that I covered all of
 the content thoroughly. Due to the fact that I was aware of the circumstances, errands, acts, and
results, I was able to react to the inquiries in an even more instantaneous and much more conclusive
manner without saying or talking.

In what ways did practicing help you?

This demonstrated my qualities, including critical thinking, administration, and sensitivity. It helped
me to feel more confident when speaking.

How could you improve your responses?

My STAR answers could have been more rational. I could have elaborated further on the many
circumstances and perspectives associated with the Sales field, while also placing myself in the
position of a currently employed employee at that firm, even though I am not one. In addition, since
the video was time-restricted, I wish I had distributed my time among the STAR requirements more
effectively.