Travel Assignment

Learner Name VAISHNAVI SHARMA

Course Title Frankfinn Advance Certificate Course in Aviation, Hospitality, Travel &
Customer Service
Assessor Name KRISHANU DEY
I.V. Name PIYALI SETH
Unit No. & Title Unit:5, Air Travel management
Outcome Numbers & UNIT5
Statements LO1-Examine the functions of international travel organizations
within the airline industry.

LO2- Demonstrate knowledge of aviation geography and

associated terminology.

LO3- Examine documents and regulations used in air travel.

LO4- Explore the options available when planning an itinerary and

making a booking.

Issue Date 08-06-2024 Submission Date 17-06-2024

Learner’s Declaration

I confirm, the contents of the final assignment submitted, is based on personal research and
analysis.
Learner Name VAISHNAVI SHARMA Date

C4.A4/9
 Instruction Your assignment will not be accepted if it does not contain the list of
source details of the text material referred to and the details of the
people contacted in accomplishing this project and the tasks
attached.

Purpose & Aims • Explain the functions and responsibilities of travel organisations
• Evaluate the importance of international aviation conventions.
• Demonstrate knowledge of the geography of the aviation industry
• Use appropriate terminology associated with the aviation industry.
• Identify the main documents required by passengers
• Investigate different uses of the Travel Information Manual.
• Explain the planning process for an air travel itinerary
• Using timetables and tariffs produce a detailed itinerary and tickets
for a minimum five-day tour.

You are working in an Air travel organization like a Travel agency or a

Background Tour Operating company as a counter staff.

Guidelines: Students to attempt the below questions for getting PASS/ MERIT/ DISTINCTION
1. Write your responses in the space provided below the questions
2. Review your answers before submitting the Assignment
TIMELINE: You can take up to One week to submit the Assignments

Question. 1. A customer walks-in: he/she wants to go out on a tour with family. Plan the trip according to
the passenger’s necessities:
Answer: Mr. Sharma, wants to go on a trip with his wife and daughter vanni,
she is 6 years old.
*His daughter is fond of going to hill station and historical places, etc.
* And his wife is fond of shopping and selfie spot.
 *The entire package is prepared as per the family interest

A) You are required to write about any 2 countries, travelling to two respective cities in each of them.
The choice of Countries/cities should have some history and tourist attractions.
*Note: Minimum 2 and maximum 6 destinations in each city. (PASS)
Answer:

COUNTRY

SWITZERLAND ITALY
 SWITZERLAND

Switzerland, nestled in Central Europe, boasts breathtaking landscapes of the Alps, pristine lakes, and
charming cities like Zurich, Geneva, and Bern. Renowned for its political neutrality, it hosts international
organizations such as the Red Cross and World Health Organization. The country thrives on a robust
economy driven by banking, pharmaceuticals, and precision engineering. Swiss culture blends French,
German, Italian, and Romansh influences, reflected in its multilingual society. It is celebrated for Swiss
chocolate, cheese, and watches, epitomizing craftsmanship and quality. With a high standard of living,
excellent healthcare, and efficient public transport, Switzerland remains a beacon of stability and natural
beauty.

History of Switzerland:
Switzerland's history traces back to prehistoric times, with Celtic tribes settling the region before Roman
conquest in 15 BC. After Rome's decline, the area evolved into separate feudal territories. The Swiss
Confederacy formed in the 13th century as Alpine communities united against Habsburg rule, culminating
in independence by the Treaty of Westphalia in 1648. The country remained neutral amid European
conflicts, fostering economic prosperity and cultural development. Industrialization in the 19th century
bolstered its economy, while political stability and neutrality endured through both World Wars. Modern
Switzerland is a federal state, renowned for its democracy, humanitarian efforts, and global diplomacy.
Cities we are visiting of Switzerland:
➢ Zurich
➢ Lucerne

Zurich
Zurich, Switzerland's largest city, is renowned for its financial prowess, high quality of life, and scenic
beauty. Nestled on the shores of Lake Zurich and surrounded by the Swiss Alps, it boasts a rich history
reflected in its medieval Old Town, with landmarks like the Grossmünster and Fraumünster churches.
Zurich is a cultural hub, home to the Swiss National Museum and Kunsthaus Zurich. Its vibrant economy,
centered around banking and insurance, is complemented by a lively arts scene and efficient public
transport. Multilingual and cosmopolitan, Zurich seamlessly blends tradition with innovation, making it a
dynamic destination for visitors and residents alike.
Explore the Old Town (Altstadt)

1. Bahnhofstrasse: Start your day with a stroll down one of the world's most exclusive
shopping streets.
2. Lindenhof Hill: Head to this historic site for panoramic views of the Old Town and the
Limmat River.
3. Fraumünster Church: Visit this iconic church, known for its stunning stained-glass
windows by Marc Chagall.
4. St. Peter's Church: Just a short walk away, check out the church with the largest clock
face in Europe.
5. Grossmünster: End your Old Town exploration at this Romanesque-style Protestant
church, climbing the tower for a great view of the city.
Museums and Cultural Sites

1. Swiss National Museum: Start your day at this museum to learn about Swiss cultural
history.
2. Kunsthaus Zurich: Visit one of the most important art museums in Switzerland,
featuring works from the Middle Ages to contemporary art.
3. Opera House: Take a guided tour of Zurich's beautiful opera house or catch a
performance if available.
4. Niederdorf: Spend your evening in this lively area of the Old Town, known for its
nightlife, restaurants, and cafes.

Nature and Scenic Views

1. Lake Zurich: Start with a morning walk along the promenade or rent a paddleboat to
explore the lake.
2. Zurich Botanical Garden: Visit this serene garden featuring over 15,000 species of
plants.
3. Uetliberg Mountain: Take a train to the top for hiking trails and panoramic views of
Zurich and the Alps.
4. Bürkliplatz: Head back to the city centre and enjoy a lake cruise starting from this
central square.

Modern Zurich

1. Zurich West: Begin your day in this trendy district, home to modern architecture, art
galleries, and unique shops.
2. Frau Gerolds Garten: Explore this urban garden space filled with eateries, shops, and art
installations.
3. Viadukt: Shop and dine under the arches of this old railway viaduct, now home to
boutiques and restaurants.
 4. Prime Tower: End your day with dinner or drinks at one of Zurich's tallest buildings,
offering stunning city views.

This itinerary provides a balanced mix of history, culture, nature, and modern attractions,
ensuring you experience the best of Zurich.

Lucerne

Lucerne, a picturesque city in central Switzerland, is famed for its stunning lake and mountain
scenery. Nestled on the shores of Lake Lucerne and surrounded by the Swiss Alps, it offers a
charming blend of natural beauty and historical architecture. Highlights include the Chapel Bridge
(Kapellbrücke), a 14th-century wooden bridge adorned with paintings, and the Lion Monument,
a poignant tribute to Swiss Guards. The old town is filled with colorful frescoed buildings and
cobblestone streets. Lucerne is also a gateway to nearby attractions like Mount Pilatus and Rigi,
making it a beloved destination for tourists seeking both culture and outdoor adventure.
Old Town and Historical Sites

1. Chapel Bridge (Kapellbrücke): Start your day at Lucerne’s most iconic landmark, the
14th-century wooden bridge adorned with historical paintings.
2. Water Tower (Wasserturm): Adjacent to the Chapel Bridge, this medieval tower offers
great photo opportunities.
3. Lion Monument (Löwendenkmal): Visit this poignant monument commemorating the
Swiss Guards who died during the French Revolution.
4. Glacier Garden (Gletschergarten): Nearby, explore this fascinating park with glacial
potholes, a mirror maze, and the Swiss House.

Museums and Cultural Sites

1. Swiss Transport Museum (Verkehrshaus der Schweiz): Begin your day at this engaging
museum showcasing Switzerland's transportation history, with exhibits on trains,
automobiles, aviation, and space travel.
2. Richard Wagner Museum: Located in the composer’s former residence, Tribschen, this
museum provides insight into Wagner’s life and work.
3. Jesuit Church: Return to the city center to visit this beautiful Baroque church along the
Reuss River.
4. Lucerne Culture and Congress Centre (KKL): Explore this architectural masterpiece
designed by Jean Nouvel, which hosts concerts, exhibitions, and conferences.

Nature and Scenic Views

1. Lake Lucerne: Start your day with a leisurely boat cruise on Lake Lucerne to enjoy
stunning views of the surrounding mountains.
2. Mount Pilatus: Take a boat to Alpnachstad, then ride the world’s steepest cogwheel
railway up to Mount Pilatus for breathtaking panoramas. Alternatively, take the gondola
from Kriens.
 3. Mount Rigi: Another great option for the afternoon, known as the "Queen of the
Mountains," accessible by boat and cogwheel train from Vitznau or Arth-Goldau.
4. Seebad Luzern: End your day with a relaxing swim or unwind at this lakeside bathhouse
with stunning sunset views.

This itinerary balances historical, cultural, and natural attractions, ensuring a comprehensive
experience of Lucerne and its surroundings.

ITALY

Italy, located in Southern Europe, is celebrated for its rich history, art, and cuisine. The capital, Rome, is
home to iconic landmarks like the Colosseum and Vatican City. Milan stands as a global fashion hub, while
Venice enchants with its canals. Florence is the cradle of the Renaissance, and Naples offers vibrant
culture and proximity to Pompeii. Italy's diverse landscapes include the Alps, Amalfi Coast, and Tuscany's
rolling hills. Renowned for its culinary delights such as pasta and pizza, Italy also boasts world-class art,
architecture, and festivals, making it a captivating destination for travelers.
History of Italy:

Italy's history is a tapestry of ancient civilizations, medieval kingdoms, and cultural flourishing. It
began with the Etruscans and Greeks, followed by the rise of Rome, which expanded into a vast
empire lasting from 27 BCE to 476 CE. After Rome's fall, Italy fragmented into city-states and
regional powers like Venice and Florence, which sparked the Renaissance—a period of artistic,
scientific, and intellectual growth from the 14th to 17th centuries.

In the 19th century, Italy unified under leaders like Garibaldi and Cavour, culminating in 1861
with the establishment of the Kingdom of Italy. The country faced challenges of
industrialization, colonial expansion, and two World Wars, aligning first with the Allies and later
becoming a founding member of the European Union. Italy's modern history reflects a blend of
political changes, economic development, and cultural prominence, influencing global art,
cuisine, and fashion while maintaining regional diversity and historical significance.

Cities we are visiting of Italy:

➢ Milan
➢ Florence
➢ Rome
Milan

Milan, Italy's bustling metropolis and financial hub, exudes sophistication and cultural richness. Renowned
as a global fashion capital, Milan is home to designer boutiques lining the Quadrilatero della Moda. Its
architectural splendor is epitomized by the Gothic grandeur of the Duomo di Milano and the historic
elegance of the Galleria Vittorio Emanuele II. Art aficionados flock to the Pinacoteca di Brera for
Renaissance masterpieces, while La Scala Opera House captivates with world-class performances. Modern
Milan dazzles with futuristic skyscrapers in the Porta Nuova district and vibrant nightlife along the
picturesque Navigli canals. Milan seamlessly blends tradition with innovation, making it a captivating
destination.

Historical and Cultural Highlights

1. Duomo di Milano (Milan Cathedral):

 o Start your day at this iconic Gothic cathedral. Visit the interior and take an elevator
or climb the stairs to the rooftop for panoramic views of Milan.
2. Galleria Vittorio Emanuele II:
o Next, explore this elegant 19th-century shopping arcade adjacent to the Duomo.
Admire the beautiful architecture and maybe stop for coffee or lunch at one of
the cafes.
3. Teatro alla Scala (La Scala):
o Walk to La Scala, one of the world's most famous opera houses. If possible, take a
guided tour to learn about its history and architecture.
4. Castello Sforzesco (Sforza Castle):
o Head to Sforza Castle, a historic fortress and museum complex. Explore its
museums, including the Museo d'Arte Antica and see Michelangelo's unfinished
masterpiece, the Pietà Rondanini.
5. Parco Sempione:
o After visiting the castle, relax in Parco Sempione, a large park adjacent to the
castle grounds. Enjoy a leisurely walk or rent a pedal boat on the lake.

Art and Culture

1. Pinacoteca di Brera:
o Start your day at this renowned art gallery. Explore its impressive collection of
Italian Renaissance art, including works by Raphael, Caravaggio, and Mantegna.
2. Basilica di Sant'Ambrogio:
o Visit one of Milan's oldest churches, known for its Romanesque architecture and
religious significance.
3. Leonardo da Vinci National Museum of Science and Technology:
o Head to this museum dedicated to science and technology, featuring exhibitions
on Leonardo da Vinci's inventions and contributions.
4. Santa Maria delle Grazie:
 o End your day at this UNESCO-listed church to see Leonardo da Vinci's masterpiece,
"The Last Supper." Advance booking is required.

Modern Milan and Shopping

1. Quadrilatero della Moda:

o Explore Milan's fashion district, featuring luxury boutiques and flagship stores of
renowned designers.
2. Porta Nuova District:
o Visit this modern area with innovative architecture, including the striking
Unicredit Tower and the Bosco Verticale (Vertical Forest).
3. Brera District:
o Wander through the charming streets of Brera, known for its art galleries, antique
shops, and vibrant atmosphere.
4. Navigli District:
o Spend your evening in Navigli, known for its picturesque canals lined with bars,
restaurants, and lively nightlife.

Additional Tips:

• Museum Tickets: Consider purchasing tickets in advance, especially for popular

attractions like the Duomo and "The Last Supper."
• Public Transport: Milan has an efficient metro and tram system. Consider getting a day
pass for convenient travel between attractions.
• Cultural Events: Check for opera or ballet performances at La Scala or other cultural
events happening during your visit.

This itinerary offers a blend of Milan's historical landmarks, artistic treasures, modern architecture, and
vibrant neighborhoods, ensuring you experience the best of this dynamic city.
 Florence

Florence, nestled in the heart of Tuscany, Italy, is a jewel of the Renaissance and a cultural
beacon. Its historic centre, a UNESCO World Heritage site, is adorned with architectural marvels
like the iconic Florence Cathedral (Duomo) with its magnificent dome by Brunelleschi, and the
elegant Ponte Vecchio bridge spanning the Arno River. Florence's art treasures are unrivalled,
housed in world-renowned museums such as the Uffizi Gallery and the Accademia Gallery, where
Michelangelo's David stands proudly. The city's rich history, artistic legacy, and romantic
ambiance continue to captivate visitors, making Florence a timeless destination for lovers of art,
history, and culture.
Historical Centre and Renaissance Marvels

1. Florence Cathedral (Duomo di Firenze):

o Start your day at this iconic cathedral complex, including the Duomo,
Brunelleschi's Dome, and Giotto's Bell Tower. Climb to the top for panoramic
views.
2. Baptistery of St. John (Battistero di San Giovanni):
o Visit the Baptistery, renowned for its stunning mosaic-covered interior and
famous bronze doors, including Ghiberti's "Gates of Paradise."
3. Piazza Della Signoria:
o Wander through this historic square, admiring the Palazzo Vecchio (town hall) and
its impressive tower. Visit the open-air sculpture gallery of Loggia Dei Lanzi.

4. Uffizi Gallery:
o Explore one of the world's greatest art museums, featuring masterpieces by
Botticelli, Leonardo da Vinci, Michelangelo, and Raphael. Pre-book tickets to avoid
long queues.
5. Ponte Vecchio:
o Cross Florence's oldest and most famous bridge spanning the Arno River. Enjoy
views of the riverbanks and visit the jewellery shops lining the bridge.

Art, Culture, and Gardens

1. Accademia Gallery (Galleria dell'Accademia):

o Start your day with a visit to see Michelangelo's iconic statue of David and other
Renaissance sculptures and paintings.
2. Mercato Centrale:
o Explore this bustling indoor market for local produce, gourmet food, and Tuscan
specialties. Have lunch at one of the many food stalls.
 3. Boboli Gardens and Pitti Palace (Palazzo Pitti):
o Spend your afternoon strolling through the expansive Boboli Gardens, with its
fountains, sculptures, and panoramic views. Visit the Pitti Palace for its art
collections.
4. Santa Croce Basilica (Basilica di Santa Croce):
o End your day at this Franciscan church, known as the Temple of the Italian Glories,
with tombs of Michelangelo, Galileo, Machiavelli, and others.

ROME

Rome, Italy's capital, is a city where millennia of history converge with vibrant modern life. Known as
the "Eternal City," Rome is famed for its ancient ruins such as the Colosseum, Roman Forum, and
Pantheon, reflecting its glory as the heart of the Roman Empire. Vatican City, an independent enclave
within Rome, hosts St. Peter's Basilica and the Vatican Museums, home to Michelangelo's Sistine Chapel
frescoes. Beyond its historical grandeur, Rome offers bustling piazzas like Piazza Navona, charming
cobblestone streets of Trastevere, and a culinary scene celebrated for traditional trattorias and
gelaterias. Rome's allure lies in its ability to seamlessly blend its rich past with contemporary
allurements, making it a captivating destination for travelers worldwide.
Ancient Rome

1. Colosseum: Start your day at this iconic symbol of ancient Rome. Explore the interior
and learn about its history as a gladiatorial arena.
2. Roman Forum: Adjacent to the Colosseum, wander through the ruins of the Roman
Forum, once the centre of Roman political, religious, and commercial life.
3. Palatine Hill: Visit this historic site where Rome's emperors once lived, offering
panoramic views of the city and the Circus Maximus.
4. Capitoline Hill: Explore the Capitoline Museums, housing a collection of ancient Roman
statues, artifacts, and Renaissance art.

Vatican City and Renaissance Rome

1. Vatican Museums: Begin your day at the Vatican Museums, home to extensive
collections of art and artifacts, culminating in the Sistine Chapel with Michelangelo's
ceiling frescoes.
2. St. Peter's Basilica: After the museums, visit the largest church in the world, known for
its grand architecture, Michelangelo's Pietà, and views from the dome.
3. Vatican Gardens: If time permits, explore the Vatican Gardens on a guided tour for a
peaceful retreat.
4. Castel Sant'Angelo: Walk along the Tiber River to this cylindrical fortress, once a
mausoleum and later a papal residence, offering panoramic views of Rome.

Baroque Rome and Modern Highlights

1. Piazza Navona: Start at this lively square adorned with Bernini's Fountain of the Four
Rivers and surrounded by Baroque palaces.
2. Pantheon: Visit this ancient temple-turned-church, known for its massive dome and
perfectly preserved architecture.
3. Trevi Fountain: Throw a coin into Rome's largest and most famous fountain, symbolizing
a wish to return to the city.
 4. Spanish Steps: Climb the steps leading to the Trinità dei Monti church for a view over
the bustling Piazza di Spagna.
5. Piazza del Popolo: End your day at this large square with twin churches and an Egyptian
obelisk, offering a relaxed atmosphere.

Additional Tips:

• Tickets: Book tickets in advance for popular attractions like the Colosseum, Vatican
Museums, and Borghese Gallery to skip the lines.
• Walking and Public Transport: Rome's city centre is best explored on foot, but the
metro and buses provide convenient transport options for longer distances.
• Cultural Events: Check for concerts, exhibitions, or festivals happening during your visit
to enhance your experience of Rome's vibrant cultural scene.

This itinerary offers a comprehensive experience of Rome, from its ancient marvels and Renaissance
treasures to its lively piazzas and Baroque splendour, ensuring you make the most of your visit to the
Eternal City.
B) Each country has its own travel set of laws be explicit in explaining how to reach that country along
with the customs, currency, and the airport tax regulation policy (if required). (PASS)

Answer:

All about Switzerland: - All about Italy: -

Capital city: - Bern Capital city: Rome

Currency: - Swiss Franc (CHF) Currency: - Euro (EUR)
Local time: - GMT -7 Local time: GMT + 1
Telephone: - +41 Telephone code: + 39

Documents required to travel to Switzerland: -

To travel to Switzerland as a tourist, the required documents typically include:

➢ Passport: Must be valid for at least three months beyond your planned departure from
Switzerland. Ensure it has enough blank pages for stamps.
➢ Visa: Depending on your nationality, you may need a Schengen visa. Citizens of many
countries, including the US, Canada, Australia, and EU countries, do not need a visa for stays
up to 90 days within a 180-day period.
➢ Travel Itinerary: Details of your accommodation bookings, flights, and travel plans within
Switzerland.
➢ Travel Insurance: It is recommended to have travel insurance that covers medical expenses
and emergencies during your stay.
➢ Proof of Sufficient Funds: Evidence that you have enough financial means to cover your
stay in Switzerland, such as bank statements or a credit card.
➢ Schengen Visa Application Form: If applicable, complete the Schengen visa application
form and provide supporting documents like travel itinerary, insurance, proof of
accommodation, and financial means.
➢ Additional Documents: Depending on your circumstances (e.g., minors traveling without
parents, business travel), additional documents such as parental consent forms, invitation
letters, or business-related documents may be required.

Always check with the Swiss embassy or consulate in your country for the most up-to-date and
specific requirements based on your nationality and travel plans. Requirements can vary, so it is
essential to plan and prepare your documents well in advance of your trip.

Customs clearance Switzerland: -

• Commercial Invoice: Prepare a detailed invoice that includes the description of goods, their
value, and the terms of sale (Incoterms).

• Packing List: Create a list detailing all items in the shipment, including quantities, weights,
and dimensions.

• Bill of Lading or Air Waybill: Obtain the bill of lading for sea shipments or air waybill for air
shipments, which serves as proof of shipment.

• Customs Declaration Form: Complete a customs declaration form, providing information

about the imported goods, their classification (HS code), and their value.

• Certificates and Permits: Depending on the goods, obtain any necessary certificates of origin,
permits (e.g., for controlled goods like pharmaceuticals), and other specific documentation.
Documents Required to Travel in Italy: -

➢ Passport: Ensure your passport is valid for at least six months beyond your planned
departure date. Italian authorities may require your passport to have at least two blank pages.
➢ Visa (if applicable): Depending on your nationality and the purpose of your visit, you may
need a visa to enter Italy. Check the Italian Ministry of Foreign Affairs website or contact the
nearest Italian embassy or consulate to determine if you need a visa.
➢ Travel Itinerary: Have details of your travel plans, including flight reservations,
accommodation bookings, and any planned activities in Italy.
➢ Travel Insurance: While not mandatory, travel insurance that covers medical expenses, trip
cancellation, and other unexpected events is highly recommended.
➢ Proof of Sufficient Funds: It's advisable to carry evidence (such as bank statements or credit
cards) showing you have enough funds to cover your stay in Italy.
➢ Additional Documentation: Depending on your specific circumstances, you may also need:
o Proof of accommodation (hotel reservations, rental agreement).
o Proof of return or onward travel (return flight ticket or itinerary).
o Invitation letter if visiting friends or family.
o Medical insurance or vaccination certificates (depending on the current health
requirements).
➢ COVID-19 Requirements: Due to the ongoing pandemic, travellers may need to provide
proof of vaccination, negative COVID-19 test results, or comply with quarantine measures.
Check the latest travel advisories and entry requirements from the Italian government or your
airline.

Always verify the specific entry requirements well in advance of your travel date to ensure a
smooth and hassle-free journey to Italy.

Customs clearance Italy: -

1. Commercial Invoice: Prepare a detailed invoice that includes the description of goods,
their value, and the terms of sale (Incoterms).
 2. Packing List: Create a list detailing all items in the shipment, including quantities,
weights, and dimensions.
3. Bill of Lading or Air Waybill: Obtain the bill of lading for sea shipments or air waybill
for air shipments, which serves as proof of shipment.
4. Customs Declaration Form (Dichiarazione doganale): Complete a customs declaration
form, providing information about the imported goods, their classification (HS code), and
their value.
5. Certificates and Permits: Depending on the goods, obtain any necessary certificates of
origin, permits (e.g., for controlled goods like pharmaceuticals), and other specific
documentation.

Crew members customs regulations: -

• Allowed to import up to EUR 20.
• Pets: Cats and dogs are subject to Regulation (EC) No. 998/2003 and Regulation (EU)
576/2013.For more information contact the nearest embassy of Italy.
• Birds are subject to Decision (EC) No. 25/2007. Import License required.
• Prohibited import: -
1. Aviary ornamental birds from all countries infected with Avian influenza.
2. Meat and poultry and derived products from Thai Asia.
3. Eggs and white meat from Southeast Asia.
4. Live birds of any species (incl. game birds and birds of prey), eggs, feathers, meat or
meat products from Croatia, Romania, and all Balkan countries.
C) Prepare itinerary for the client. Itinerary prepared for the client should have Day to Day
itinerary for the passenger with a return journey planned from the home country. (PASS)

Answer: -

Transportation:

• Flights: Delhi to Zurich and Rome to Delhi.

• Trains: Zurich to Lucerne, Lucerne to Milan, Milan to Florence, Florence to Rome.

Flight details:

2 Feb 2024
DEL-ZRH
Delhi to Zurich.
Swiss Airways LX-147
Departure Delhi (Del) 02 Nov01:45.
Arrival: Zurich (ZRH) 02 Nov06:20.
Duration: 09hrs 05min.
Class Economy.

17 Feb 2024
FCO – DEL
Rome to Delhi.
ITA Airways AZ | 770
Departure Rome (FCO) 17 Nov 14:10
Arrival: Delhi (Del) 14 Feb 01:15
Duration: 7hr 35 min
Class: Economy.
 Day 1:
Arrival in Zurich (02 Nov 2024) On arrival in Zurich, board your coach for transfer to your
hotel.
Check in to the hotel; Enjoy your day at leisure. Your hotel will be centrally located, giving you
flexibility to go shopping or explore the culinary delights of Zurich. Stay at Buar au Lac,
Overnight stay at Hotel in Zurich.

Day 2: Zurich:

• Morning: Explore Bahnhofstrasse, one of the world's most exclusive shopping avenues.
• Afternoon: Visit the Swiss National Museum.
• Evening: Walk along the shores of Lake Zurich.
• Stay: Baur au Lac, Zurich.

Day 3: Zurich to Lucerne:

• Morning: Take a train from Zurich to Lucerne (approx. 1 hour).

• Check-in: Hotel des Balances, Lucerne.
• Afternoon: Visit Chapel Bridge and Water Tower.
• Evening: Explore Old Town Lucerne.
• Stay: Hotel des Balances, Lucerne.

Day 4: Lucerne

• Morning: Take a boat trip on Lake Lucerne.

• Afternoon: Ride the world’s steepest cogwheel railway to Mount Pilatus.
• Evening: Dinner at a lakeside restaurant.
• Stay: Hotel des Balances, Lucerne.

Day 5: Lucerne to Milan

• Morning: Train from Lucerne to Milan (approx. 3.5 hours).

• Check-in: Hotel Spadari al Duomo, Milan.
• Afternoon: Visit the Milan Cathedral (Duomo di Milano).
• Evening: Explore Galleria Vittorio Emanuele II.
• Stay: Hotel Spadari al Duomo, Milan.

Day 6: Milan

• Morning: Tour of The Last Supper by Leonardo da Vinci at Santa Maria delle Grazie.
• Afternoon: Stroll through Sempione Park and visit Sforza Castle.
• Evening: Attend an opera at La Scala (optional).
• Stay: Hotel Spadari al Duomo, Milan.
Day 7: Milan to Florence

• Morning: Train from Milan to Florence (approx. 2 hours).

• Check-in: Hotel Brunelleschi, Florence.
• Afternoon: Visit the Uffizi Gallery.
• Evening: Walk across Ponte Vecchio.
• Stay: Hotel Brunelleschi, Florence.

Day 8: Florence

• Morning: Visit the Florence Cathedral (Duomo).

• Afternoon: Explore the Accademia Gallery to see Michelangelo’s David.
• Evening: Enjoy a sunset view from Piazzale Michelangelo.
• Stay: Hotel Brunelleschi, Florence.

Day 9: Florence

• Morning: Visit the Boboli Gardens.

• Afternoon: Explore Palazzo Pitti.
• Evening: Dinner in the Oltrarno district.
• Stay: Hotel Brunelleschi, Florence.

Day 10: Florence to Rome

• Morning: Train from Florence to Rome (approx. 1.5 hours).

• Check-in: Hotel Artemide, Rome.
• Afternoon: Visit the Colosseum.
• Evening: Explore the Roman Forum.
• Stay: Hotel Artemide, Rome.

Day 11: Rome

• Morning: Visit Vatican City, including St. Peter's Basilica and the Vatican Museums.
• Afternoon: Explore the Sistine Chapel.
• Evening: Stroll through Piazza Navona.
 • Stay: Hotel Artemide, Rome.

Day 12: Rome

• Morning: Visit the Pantheon.

• Afternoon: Explore the Trevi Fountain and Spanish Steps.
• Evening: Enjoy a dinner in Trastevere.
• Stay: Hotel Artemide, Rome.

Day 13: Rome

• Morning: Day trip to Tivoli to see Villa d'Este and Hadrian's Villa.
• Afternoon: Return to Rome and relax.
• Evening: Attend an evening event or leisurely stroll.
• Stay: Hotel Artemide, Rome.

Day 14: Rome

• Morning: Visit the Borghese Gallery and Gardens.

• Afternoon: Explore the Capitoline Museums.
• Evening: Farewell dinner at a rooftop restaurant with a view of the city.
• Stay: Hotel Artemide, Rome.

Day 15: Departure

• Morning: Transfer to the airport for your flight back to Delhi.

Accommodation Summary:

• Zurich: Baur au Lac

• Lucerne: Hotel des Balances
• Milan: Hotel Spadari al Duomo
• Florence: Hotel Brunelleschi
 • Rome: Hotel Artemide

Key Sites to Visit:

• Zurich: Bahnhofstrasse, Swiss National Museum, Lake Zurich.

• Lucerne: Chapel Bridge, Lake Lucerne, Mount Pilatus.
• Milan: Duomo, The Last Supper, Sforza Castle.
• Florence: Uffizi Gallery, Duomo, Accademia Gallery, Boboli Gardens.
• Rome: Colosseum, Vatican City, Pantheon, Trevi Fountain, Spanish Steps, Villa d'Este.

Dining Recommendations:

• Zurich: Kronenhalle, Zeughauskeller.

• Lucerne: Old Swiss House, Wirtshaus Galliker.
• Milan: Il Luogo di Aimo e Nadia, Ristorante Cracco.
• Florence: Enoteca Pinchiorri, Trattoria Mario.
• Rome: La Pergola, Roscioli.

Question2
A). Give an explanation about the international travel organisations (Merit)
• IATA
Answer: Association is a trade association of the world's airlines founded in 1945. IATA
has been described as a cartel since, in addition to setting technical standards for airlines,
IATA also organized tariff conferences that served as a forum for price fixing.
It is a non-governmental organization and draws it legal existence from a special Act of
the Canadian Parliament, given Royal Assent in December 1945.
In both, its organization and its activity, IATA has been strongly associated with ICAO.

IATA is voluntary, non-exclusive, non-political, and democratic. Consisting in 2016 of 290

airlines,primarily major carriers, representing 117 countries, the IATA's member airlines
account for carrying approximately 82% of total available seat miles air traffic. IATA
supports airline activity and helps formulate industry policy and standards. It is
headquartered in Canada in the city of Montréal, with executive offices in Geneva,
Switzerland.
The International Air Transport Association (IATA) is the global trade association for the
world’s airlines.
Its mission is to lead and serve its members, as well as to represent their interests in a
way that boosts the airport transport industry.

• UFTAA
Answer: Universal Federation of Travel Agent Association is an association of travel
agents and tour operators. It is one of the largest organizations in the field of travel and
tourismindustry.

In 1919, the International Federation of Travel Agencies (IFTAA) was established in

Brussels. However, in 1996 IFTAA merged with the Universal Organization of Travel Agents
(UOTA) with the objective to ensure better coordination, co-operation among travel
agents, and to spreadprofessionalism at the globe
The main objective of the association is the promotion, development, and expansion of
the traveland tourism industry worldwide.
The Universal Federation of Travel Agent Association plays an important role in the
promotion and development of travel and tourism and its products. Some important
aims and objective of Universal Federation of Travel Agent Associations are following as:
• To ensure public recognition of members.
• To protect interest from legislation and other forms of the legal point of view.
 • To act as a negotiating body.
• To improve the professional status and business standing.
• To improve up to date information.

It is a global travel and tourism organization at the world level. UFTAA promotes and
develops tourism at the national level as well as the international level. Some important
role and contribution of UFTAA

• PATA
Answer: The Pacific Asia Travel Association connects public and private organisations
for the responsible development of the travel and tourism industry. The Pacific Asia
Travel Association connects public and private organisations for the responsible
development of the travel and tourism industry.
PATA is a not-for-profit membership association that acts as a catalyst for the responsible
development of travel and tourism to, from and within the Asia Pacific region.
PATA understands the role of tourism in promoting peace, empathy and cross-cultural
understanding, and encourages all tourism stakeholders to observe these fundamental
principles. Aligned with these principles, the Association supports the right of freedom
ofmovement without prejudice and intolerance in line with the rights of each sovereign
nation andthe will of its people.
PATA has nine categories of membership: Active Government, Associate Government,
Active Carrier, Active Industry, Allied, Affiliated Ailled, Associate and Sustaining. India,
which was an Associate member of PATA since 1957, became a full-fledged Active
member I n 1964.

• ICAO
Answer: The International Civil Aviation Organization (ICAO) is a specialized and
funding agency ofthe United Nations. It changes the principles and techniques of
international air navigation andfosters the planning and development of international
air transport to ensure safe and orderlygrowth. Its headquarters is in the Quartier
International of Montreal, Quebec, Canada. The ICAO Council adopts standards and
recommended practices concerning air navigation, itsinfrastructure, flight inspection,
prevention of unlawful interference, and facilitation of border-crossing procedures for
international civil aviation. ICAO defines the protocols for airaccident investigation
that are followed by transport safety authorities in countries signatory tothe Chicago
Convention on International Civil Aviation.
ICAO is distinct from other international air transport organizations, particularly because
it alone is vested with international authority (among signatory states): other
organizations include the International Air Transport Association (IATA), a trade
association representing airlines; the Civil Air Navigation Services Organization (CANSO),
an organization for Air navigation service providers (ANSPs); and the Airports Council
International, a trade association of airportauthorities.

The International Civil Aviation Organization (ICAO) creates regulations for aviation
safety, security, efficiency and regularity and environmental protection. The organization
also regulatesoperating practices and procedures covering the technical field of aviation.

• Warsaw Convention

Answer: The Convention for the Unification of certain rules relating to international
carriage by air, commonly known as the Warsaw Convention, is an
international convention which regulates liability for international carriage of persons,
luggage, or goods performed by aircraft for reward.
Originally signed in 1929 in Warsaw (hence the name), it was amended in 1955 at
The Hague, Netherlands, and in 1971 in Guatemala City, Guatemala. United States courts
have held that, at least for some purposes, the Warsaw Convention is a different
instrument from the Warsaw Convention as amended by the Hague Protocol
The first treaty to address the rights and liabilities of the passengers and carriers was the
WarsawConvention of 1929, which had two primary goals: to establish worldwide uniform
laws for claimsarising out of international aviation accidents and to limit the liability of
the air carrier to protect the then fledgling airline industry from the devastating effects of
unlimited liability forair disasters. With 152 parties to the Warsaw Convention, it is one
of the most widely adhered to and litigated treaties in the world.

• Montreal Convention
Answer: The Montreal Convention 1999 (MC99) establishes airline liability in the case of
death or injury to passengers, as well as in cases of delay, damage or loss of baggage and
cargo. It unifies all the different international treaty regimes covering airline liability that
had developed haphazardly since 1929. MC99 is designed to be a single, universal treaty
to govern airline liability around the world.
The Montreal Protocol is signed by 197 countries – the first treaty in the history of the
United Nations to achieve universal ratification – and is considered by many the most
successful environmental global action.
Under the Montreal Convention, air carriers are strictly liable for proven damages up to
128,821.00 special drawing rights (SDR), a mix of currency values established by the
International Monetary Fund (IMF) equal to roughly US$175,000. Where damages of
more than 128,821.00 SDR are sought, the airline may avoid liability by proving that the
accident which caused the injury or death was not due to their negligence or was
attributable solely to the negligence of a third party. This defense is not available where
damages of less than 128,821.00 SDR are sought. The Convention also amended the
 jurisdictional provisions of Warsaw and now allows the victim or their families to sue
foreign carriers where they maintain their principal residence and requires all air carriers
to carry liability insurance.

The Montreal Convention was brought about mainly to amend liabilities to be paid to
families fordeath or injury whilst on board an aircraft.

• Chicago Convention
Answer:
The Chicago Convention (also known as the Convention on International Civil Aviation),
established the International Civil Aviation Organization (ICAO), a specialized agency of the
United Nations charged with coordinating and regulating international air travel. The
Convention establishes rules of airspace, aircraft registration and safety, and details the
Rights of the signatories in relation to air travel; it also exempts air fuels from tax. The Convention
was signed by 52 states on 7 December 1944 in Chicago, Illinois, U.S., and came into effect on 4
April 1947.The Convention provided for the sovereignty of airspace above the territory of each
state, together with five freedoms (later expanded to nine by the addition of four unofficial
freedoms)which govern the freedom of states to operate air transport flights (including the
carriage of passengers, cargo and mail) across, into and within the airspace of other states. Only
the first twoof these freedoms (see below) apply automatically to signatory states, the
remainder being subject to national agreement.

B) The client is probing to find how knowledgeable you are in the Travel Industry, to see if you
are qualified enough to prepare this package for him. So, he has put forward a new question for
you. Please write your response/s below. (Merit)
• “Can you please explain ‘the freedoms of the air’ with regard to my package? Which freedoms
are applicable to my route, using the route and airlines that you have chosen for my tour
package?

*Note – Please explain the different freedoms of the air and then present the applicable
freedoms which are achieved in the package (can use world map).

Answer: Freedom of the Air

First Freedom of the Air - the right or privilege, in respect of scheduled international air
services,granted by one State to another State or States to fly across its territory without
landing (also known as a First Freedom Right).

Second Freedom of the Air - the right or privilege, in respect of scheduled international
air services, granted by one State to another State or States to land in its territory for
non-traffic purposes (also known as a Second Freedom Right).

Third Freedom of The Air - the right or privilege, in respect of scheduled international air
services, granted by one State to another State to put down, in the territory of the first
State, traffic coming from the home State of the carrier (also known as a Third Freedom
Right).

Fourth Freedom of The Air - the right or privilege, in respect of scheduled international
air services, granted by one State to another State to take on, in the territory of the first
State, trafficdestined for the home State of the carrier (also known as a Fourth Freedom
Right).

Fifth Freedom of The Air - the right or privilege, in respect of scheduled international air
services, granted by one State to another State to put down and to take on, in the
territory of the first State, traffic coming from or destined to a third State (also known as
a Fifth Freedom Right).

ICAO characterizes all "freedoms" beyond the Fifth as "so-called" because only the first
five "freedoms" have been officially recognized as such by international treaty.

Sixth Freedom of The Air - the right or privilege, in respect of scheduled international air
services,of transporting, via the home State of the carrier, traffic moving between two
other States (alsoknown as a Sixth Freedom Right). The so-called Sixth Freedom of the
Air, unlike the first five freedoms, is not incorporated as such into any widely recognized
air service agreements such asthe "Five Freedoms Agreement".

Seventh Freedom of The Air - the right or privilege, in respect of scheduled international
air services, granted by one State to another State, of transporting traffic between the
territory of the granting State and any third State with no requirement to include on such
operation any point in the territory of the recipient State, i.e the service need not connect
to or be an extensionof any service to/from the home State of the carrier.

Eighth Freedom of The Air - the right or privilege, in respect of scheduled international
air services, of transporting cabotage traffic between two points in the territory of the
granting Stateon a service which originates or terminates in the home country of the
foreign carrier or (in connection with the so-called Seventh Freedom of the Air) outside
the territory of the granting State (also known as a Eighth Freedom Right or "consecutive
cabotage").

Ninth Freedom of The Air - the right or privilege of transporting cabotage traffic of the
granting State on a service performed entirely within the territory of the granting State
(also known asa Ninth Freedom Right or "stand alone" cabotage).

b) In this package Freedom of Air – 3rd, 4th, 5th and 6th are applicable.
Question3.Why do you think your package is of good quality? Can you please elaborate?

Can you compare your package with a similar package of any other tour operator and tell the
client of the advantages of your package. (Distinction)

Note- Give the highlights, advantages of the packages including the relevant measures taken
while making the package and how all those measures has helped package and passenger
directly or indirectly i.e., by saving time, money, making the tour more interesting etc.

Answer:

OUR PACKAGE XYZ PACKAGE

• Provide unlimited 5-star food • No unlimited 5-star food

• Includes VISA charges within the • Does not include VISA charges within
package the package
• Provide you with personal tour • Does not provide with personal tour
• Hight discount for family tour package • Exceptionally low discount on family
• Our flights are time saving tour package
• Tour pace is slow and hence • Flights routing is exceedingly long
recommended So, you will be able to • Tour pace is fast, so you will not be
see every aspect and enjoy to the able to enjoy
fullest
Advantage of our package:

• First and foremost, we give high quality service to our customers and gives importance to
their needs & opinions.
• Providing multilingual guide and time for shopping and customer leisure.
• Providing 5-star Hotels and Foods in every destination.
• Providing packages for all types of passengers from 6 years old to 60 years old.
• We provide discounts in shopping for the selected outlets.