PRACTICE TEST 80 (2024)

PART I. LISTENING (50 points)

Section 1: Listen to a lecture about the behavior of primates-the group of animals that includes monkeys and
humans and fill in the gaps with missing information. Write NO MORE THAN THREE WORDS for each
question. (20 points)

Lecture Topic : Primate Behaviour

Review – Last lecture we talked about how physical features apply to:
 living primates
 classification
 ___1___________________
 Human evolution is not just about how people have __2________________ but also
about how our behavior evolved.
 The most notable thing about humans is not just that they walk on two legs but that they
can __3______________
Primate Cognitive Abilities
Cognitive = the amount of __4________________ that goes into a behavior. It’s difficult to come
up with __5___________ to measure cognition.
How sentient are the ___6_______________ ?
Sentient = there is ____7___________________ conscious thought.
Behaviour that support the presence of conscious thought in primates:
 Various sorts of ___8_______________ (helping others without benefit).
 ‘Machiavellian Intelligence’ or deliberate ___9_________________.
 Chimps can be language trained – highly intelligent.
 Cognition and intelligence in primates has deep ___10__________________ ramification.
(Source: IELTS Mock Tests 2020- September)
Your answers
1. 2. 3. 4. 5.
6. 7. 8. 9. 10.

Section 2: You will hear a student called Tina asking Professor VanDiezen for advice on choosing courses.
Listen and answer the following questions, using NO MORE THAN FIVE WORDS for each answer. (10
points)
1. What is the defining characteristic of a specialized course?
……………………………………………………………………………………………
2. For whom the Microbiology courses are available?
……………………………………………………………………………………………
3. Who are interested in Microbiology courses?
……………………………………………………………………………………………
4. Why will a Medical Science course be opened next year?
……………………………………………………………………………………………
5. Which is the quickest increasing subject in enrolment?
……………………………………………………………………………………………

Section 3. You will hear an interview with a man called Jon Simmons and a woman called Clare Harries,
who both work as life coaches, and decide whether the following sentences are true (T) or false (F). (10
points)
1. Jon feels that the job of a life coach is based on individual experiences.
2 Clare says she became a life coach because it involved something she enjoyed doing.
3. Jon thinks the most important to understand about relationships is that They start with the individual's attitude
to him- or herself.
4. Jon and Clare both think the most important message to get over to clients is to make good use of your
particular skills.

Page 1
5. Jon and Clare both feel the most rewarding part of their job is watching another person develop their
confidence.
(Source: Gold Exam Maximiser - CAE)
Your answers
1. 2. 3. 4. 5.

Section 4: You will hear part of a discussion between Velm and Andrews, a lawyer, and Sergeant William
Bailey, a police officer. For questions 1-5, choose the answer (A, B, C or D) which fits best according to
what you hear. (10 points)
1. How did William feel the first time he gave evidence in court?
A. humiliated B. nervous C. furious D. indifferent
2. Velm a suggests that police officers giving evidence should ____________
A. study the evidence more carefully.
B. ignore the lawyer for the defence.
C. not take comments personally.
D. demonstrate that they are honest and reliable.
3. Velma compares a police officer's evidence to a piece in a jigsaw puzzle because ________
A. it is unimportant unless it is part of a bigger picture.
B. it may not fit in with the rest of the evidence.
C. the defence lawyer will try to destroy it.
D the police officer should only talk about his or her evidence.
4. William suggests that lawyers________
A adopt a special manner in the courtroom .
B. can be detached about a case.
C. might actually be close friends.
D. do not take their work seriously.
5. William's main concern is that_________
A. a criminal could get away with his or her crime.
B. a court case could be confusing,
C. young police officers find courts terrifying.
D. police officers might argue with the lawyer.
(Source: Exam essentials Practice Tests - CAE)
Your answers
1. 2. 3. 4. 5.

PART II. LEXICO- GRAMMAR (30 points)

Section 1. Choose the word or phrase that best fits each blank in the following sentences.
(20 points)
1. You _______ then ; otherwise , the policeman wouldn’t have stopped you .
A. could have been speeding B. must have been speeding
C. might have been speeding D. ought to have been speeding
2. Something that I would really enjoy as a child was to watch the buffaloes _____ in the waterhole and rolling in
the mud.
A. twitching B. stalking C. strolling D. wallowing
3. A thousand thoughts _____ together inside my mind while I try to force myself to sleep every night!
A. trifle B. jostle C. fidget D. twiddle
4. While the adults were overthinking the problem, little John came up with a _____ solution to the problem
using the simple mind of a child.
A. clean B. neat C. makeshift D. smooth
5. You should be _________ ashamed of yourself for what you have done.
A. thoroughly B. hopelessly C. entirely D. earnestly
6. I saw my classmate cheating during the test, but it was nothing of my _____ so I kept my mouth shut in the
end.
A. nose B. skull C. palm D. cheek
7. Please follow the doctor's advice, he is in _____ earnest about the epidemic.

Page 2
A. grave B. sincere C. deadly D. pure
8. My mother _____ when she came back home this noon and found out I had forgotten to cook the rice.
A. brought the house down B. hit the ceiling
C. had her blood boiled D. hit the wall
9. Only when you see the hurricane season here will you know nature is comforting but can also be _____.
A. out for blood B. uncharted waters
C. like getting blood out of a stone D. red in tooth and claw
10. Hearing about my uncle's death last night, I felt somewhat relieved that he could now leave this _____ behind
after 8 years struggling with cancer.
A. gift of the gab B. vale of tears
C. donkey’s years D. cat-and-dog life
11. Harry knows _____ well that he would receive punishment for this but he’s still determined to go ahead with
his plan.
A. grim B. dead C. all D. full
12. He was trying to _____ the complicated series of events that had led to this situation but still couldn’t see
where the mistakes lied.
A. weasel out B. crouch over C. ravel out D .bowl over
13. Twenty years serving the business as second in _____ to his father has helped him gain precious experience
for his career.
A. authority B. command C. decree D. junction
14. _________, scientists have greatly increased the yield of crops such as corn, rice, and wheat.
A. As using the laws of genetics B. Using the laws of genetics
C. The laws of genetics D. The laws of genetics are to be used
15. It is unfair that he's been cheating his customers for years, and getting _____ away with it.
A. white B. clean C. straight D. flat
16. The authorities only sit in the _____ without knowing anything about the real desire of ordinary people.
A. ivory tower B. cloud castle C. air balloon D. royal palace
17. Everyone loves these giant retail chains for their low prices, but few care that the local business owners are
taken the _____ out of their mouth.
A. bread B. egg C. teeth D. pudding
18. I can see you have been practicing very hard for the past 5 months so you totally deserve the _____, son!
A. gold plate B. blue ribbon C. silver spoon D. red flag
19. I know your dream is to become a singer, but with your voice, please stop _____ and choose another major.
A. chasing the dragon B. chasing rainbows
C. crying over spilt milk D. holding the fort
20. John’s reaction showed that he was full of _____ after hearing that he was going to be a dad for the first time.
A. cakes B. lemons C. jellies D. beans
Your answers
1. 2. 3. 4. 5.
6. 7. 8. 9. 10.
11. 12. 13. 14. 15.
16. 17. 18. 19. 20.

Section 2. Use the correct form of the words in the brackets. (10 points)
1. The latest economic surveys are________ as a result of the decline in world trade during the pandemic. BEAT
2. Saving energy means reducing ___________ bills. HOUSE
3. Sarah didn’t do very well on the test, so when knowing her score was barely enough to pass, the expression on
her face was ___________ between disappointment and relief. WAY
4. The rainbow appears after the rain and looks just like a colorful giant __________ fan in the sky. CIRCLE
5. The archeologist was amazed to see that the body hadn’t ___________ at all. COMPOSE
6. Ever since his girlfriend had to serve in the isolation area, he has always seemed __________ CAST
7. Many FMVs were produced using this web service, which allows people to create ________ of movies by
combining scenes from various films. MASH
8. Pressure was applied with cool precision: women had discovered that to ________ male dominance was to
avoid destructive rage. STEP

Page 3
9. Mining and other industrial activities destroy this area and turn it into a desolate ________. MOON
10. Although tourists are attracted to Sapa because of the snow, residents there are actually afraid of this weather
due to its harm to their ___________, especially the buffaloes. LIVE
1. 2. 3. 4. 5.
6. 7. 8. 9. 10.

PART III. READING (60 points)

Section 1: For questions 1-10, choose the correct answer A, B, C or D to each of the following questions and
write your answers in the corresponding numbered boxes provided. (10 points)
There can be no (1) _____that online shopping is of huge benefit to the consumer. Far from becoming
(2) _______, online shoppers are very demanding. Overpriced merchants with poor services should beware.
Gone are the days when stores could charge what they liked for goods and get away with it. The same, too, for
shady manufacturers: smarter consumers know which products have a good (3) _______ and which do not,
because online they now read not only the sales (4) _______ but also reviews from previous purchasers. And if
customers are disappointed, a few (5) _______ of the mouse will take them to places where they can let the
world know. Nowadays there is nothing more damning than a flood of negative comments on the internet.
However, the big boys, as always, are ahead of the game. Some companies are already adjusting their
business models to take account of these trends. The stores run by Sony and Apple, for instance, are more like
brand showrooms than shops. They are there for people to try out (6) _______ and to ask questions to
knowledgeable staff. Whether the products are ultimately bought online or offline is of secondary importance.
Online traders must also adjust. Amazon, for one, is (7) _______ turning from being primarily a bookseller to
becoming a (8) _______ retailer by letting other companies sell products on its site, rather like a marketplace.
During America's Thanksgiving weekend last November, Amazon’s sales of consumer electronics in the
United States (9) _______ its book sales for the first time in its history. Other transformations in the retail
business are (10) _______ to follow.
(Source: https://www.clgranada.com/wp-content/uploads/2013/09/CAE-OPEN-CLOZE)
1. A. query B. examination C. question D. proposal
2. A. complacent B. dissatisfied C. competent D. compassionate
3. A. distinction B. resolution C. opinion D. reputation
4. A. bubble B. message C. blare D. blurb
5. A. taps B. clucks C. clicks D. prods
6. A. devices B. tools C. emblems D. schemes
7. A. mistakenly B. rapidly C. unreasonably D. secretly
8. A. mass B. block C. lump D. chunk
9. A. receded B. excluded C. repressed D. exceeded
10. A. tied B. secured C. bound D. fastened

Your answers:
1. 2. 3. 4. 5.
6. 7. 8. 9. 10.

Section 2: Fill in each numbered blank with a suitable word to complete the following text. Write your
answers in the box below. (10 points)
Black Holes Are Among Us
Black holes are suddenly turning up all over the place: vast one in other galaxies, middle-sized ones in our own
and maybe (1) _______ tiny ones on the Earth. A black hole is the essence of gravity, a place where space is
stretched to the limit. Stray (2) _______ close, and you will be drawn irresistibly inwards. Even light cannot
escape from beyond the event horizon, (3)_______ time slows to a stop. Black holes may sound (4) _______ a
crazy conjecture of theoretical physicists, but now we have actually begun to find them. Gigantic black holes, it
(5) _______, lurk in the centers of most galaxies. Some astronomers now believe that these massive holes
created and shaped every galaxy in the universe. (6)_______ we ever manage to visit a black hole, it will
probably be one in our own galaxy - perhaps one of the middleweight holes believed to power micro quasars -
ultraviolet objects discovered (7) _______ a few years ago. But we might not (8) _______ to go so far. Two
physicists believe that microscopic black holes left (9) _______ from the big bang might litter the universe,

Page 4
pretending to be ordinary atoms. Some of them (10) _______ even be hiding within you. So they mark the end
of space and time, the beginning of galaxies, and your insides. The universe is full of holes.

(Adapted from: https://www.newscientist.com/article/mg16622324-300-black-holes)

Your answers:
1. 2. 3. 4. 5.
6. 7. 8. 9. 10.

Section 3: Read the following passages and choose the best answer for each for the questions below. (10
points)
I have just come home after viewing some astonishing works of art that were recently discovered in
Church Hole cave in Nottinghamshire. They are not drawings, as one would expect, but etchings, and they depict
a huge range of animals. The artists who created them lived around 13,000 years ago, and the images are
remarkable on a variety of counts. First of all, their sheer number is staggering: there are ninety all told.
Moreover, fifty-eight of them are on the ceiling. This is extremely rare in cave art, according to a leading expert,
Dr. Wilbur Samson of Central Midlands University. “Wall pictures are the norm,” he says. “But more
importantly, the Church Hole etchings are in incredible artistic achievement. They can hold their own in
comparison with the best found in continental Europe.” I am not a student of the subject, so I have to take his
word for it. However, you do not have to be an expert to appreciate their beauty.
In fact, it is the wider significance of the etchings that is likely to attract attention in academic circles,
since they radically alter our view of life in Britain during this epoch. It had previously been thought that ice-age
hunters in this country were isolated from people in more central areas of Europe, but the Church Hole images
prove that ancient Britons were part of a culture that had spread right across the continent. And they were at least
as sophisticated culturally as their counterparts on the mainland.
News of such exciting discoveries spreads rapidly, and thanks to the Internet and mobile phones, a great
many people probably knew about this discovery within hours of initial expedition returning. As a result, some
etchings may already have been damaged, albeit inadvertently, by eager visitors. In a regrettably late response,
the site has been cordoned off with a high, rather intimidating fence, and warning notices have been posted.
An initial survey of the site last year failed to reveal the presence of the etchings. The reason lies in the
expectations of the researchers. They had been looking for the usual type of cave drawing or painting, which
shows up best under direct light. Consequently, they used powerful torches, shining them straight onto the rock
face. However, the Church Hole images are modifications of the rock itself, and show up best when seen from a
certain angle in the natural light of the early morning. Having been fortunate to see them at this hour, I can only
say that I was deeply – and unexpectedly – moved. While most cave art often seems to have been created in a
shadow past very remote from us, these somehow convey the impression that they were made yesterday.
Dr. Samson feels that the lighting factor provides important information about the likely function of these
works of art. “I think the artists knew very well that the etchings would hardly be visible except early in the
morning. We can therefore deduce that the chamber was used for rituals involving animal worship, and that they
were conducted just after dawn, as a preliminary to the day’s hunting.”
However, such ideas are controversial in the world of archaeology and human origins. Dr. Olivia
Caruthers of the Reardon Institute remains unconvinced that the function of the etchings at Church Hole can be
determined with any certainty. “When we know so little about the social life of early humans, it would be foolish
to insist on any rigid interpretation. We should, in my view, begin by tentatively assuming that their creators
were motivated in part by aesthetic considerations – while of course being prepared to modify this verdict at a
late date, if and when new evidence emerges.”
To which I can only add that I felt deeply privileged to have been able to view Church Hole. It is a site of
tremendous importance culturally and is part of the heritage, not only of this country, but the world as a whole.
(Source: CAE-Practice-Tests-With-Key-by-Charles-Osborne)
1. The word etchings in paragraph 1 is closest in meaning to _______.
A. fossils B. sketches C. pictures D. rituals
2. According to the text, the images in Church Hole cave are ________.
A. unique examples of ceiling art B. culturally sophisticated
C. superior to other types of art in Britain D. aesthetically exceptional
3. What is the cultural significance of these images?
A. They indicate that people from central Europe settled in Britain.
B. They prove that ancient Britons hunted over large areas.

Page 5
 C. They reveal the existence of a single ice-age culture in Europe.
D. They suggest that people in Europe were more sophisticated than Britons.
4. The word inadvertently in paragraph 3 is closest in meaning to ________.
A. deliberately B. provisionally C. accidentally D. concurrently
5. According to the text, ________.
A. the discovery of the images should have been made public
B. the images in the cave are vulnerable to damage
C. many people visited the cave within hours of its discovery
D. the measures taken to protect the images have proved ineffective
6. Why were the images not discovered during the initial survey?
A. They were not viewed from the right angle.
B. People did not expect to find any images.
C. Artificial light was insufficient to explore the cave.
D. The torches used were too powerful.
7. What conclusions does Dr. Samson draw from the lighting factor?
A. Rituals were common in animal worship.
B. The artists never intended to make the images visible.
C. The images were intended to be visible at a certain time of day.
D. Ice-age hunters worshipped animals in the cave.
8. According to Dr. Caruthers, _________.
A. we cannot make any inferences from cave art
B. the images do not serve any particular function
C. experts know nothing about life 13,000 years ago
D. the function of such images is open to question
9. The word deduce in paragraph 5 is closest in meaning to ________.
A. exploit B. exclude C. conclude D. deploy
10. It seems that the writer ________.
A. unsuccessfully envisaged the life of ice-age hunters through images
B. was profoundly impressed by the images in the cave
C. has now realized the true significance of ancient cave art
D. thinks the images should receive more publicity
Your answers:
1. 2. 3. 4. 5.
6. 7. 8. 9. 10.

Section: For questions 1-10, read the following passage and do the tasks that follow. (10 points).
Life code: unlocked!
A. On an airport shuttle bus to the Kavli Institute for Theoretical Physics in Santa Barbara, Calif., Chris Wiggins
took a colleague’s advice and opened a Microsoft Excel spreadsheet. It had nothing to do with the talk on
biopolymer physics he was invited to give. Rather the columns and rows of numbers that stared back at him
referred to the genetic activity of budding yeast. Specifically, the numbers represented the amount of messenger
RNA (MRNA) expressed by all 6,200 genes of the yeast over the course of its reproductive cycle. “It was the
first time I ever saw anything like this,” Wiggins recalls of that spring day in 2002. “How to make sense of all
this data?”
B. Instead of shirking from this question, the 36-year-old applied mathematician and physicist at Columbia
University embraced it-and now six years later he thinks he has an answer. By foraying into fields outside his
own, Wiggins has drudged up tools from a branch of artificial intelligence called machine learning to model the
collective protein-making activity of genes from real-world biological data. Engineers originally designed these
tools in the late 1950s to predict output from input. Wiggins and his colleagues have now brought machine
learning to the natural sciences and tweaked it so that it can also tell a story-one not only about input and output
but also about what happens inside a model of gene regulation, the black box in between.
C. The impetus for this work began in the late 1990s, when high-throughput techniques generated more mRNA
expression profiles and DNA sequences than ever before, “opening up a completely different way of thinking
about biological phenomena,” Wiggins says. Key among these techniques were DNA microarrays, chips that
provide a panoramic view of the activity of genes and their expression levels in any cell type, simultaneously and
under myriad conditions. As noisy and incomplete as the data were, biologists could now query which genes turn
Page 6
on or off in different cells and determine the collection of proteins that give rise to a cell’s characteristic features,
healthy or diseased.
D. Yet predicting such gene activity requires uncovering the fundamental rules that govern it. “Over time, these
rules have been locked in by cells,” says theoretical physicist Harmen Bussemaker, now an associate professor of
biology at Columbia. “Evolution has kept the good stuff.” To find these rules, scientists needed statistics to infer
the interaction between genes and the proteins that regulate them and to then mathematically describe this
network’s underlying structure-the dynamic pattern of gene and protein activity over time. But physicists who
did not work with particles (or planets, for that matter) viewed statistics as nothing short of an anathema. “If your
experiment requires statistics,” British physicist Ernest Rutherford once said, “you ought to have done a better
experiment.”

E. But in working with microarrays, “the experiment has been done without you,” Wiggins explains. “And
biology doesn’t hand you a model to make sense of the data.” Even more challenging, the building blocks that
makeup DNA, RNA, and proteins are assembled in myriad ways; moreover, subtly different rules of interaction
govern their activity, making it difficult, if not impossible, to reduce their patterns of interaction to fundamental
laws. Some genes and proteins are not even known. “You are trying to find something compelling about the
natural world in a context where you don’t know very much,” says William Bialek, a biophysicist at Princeton
University. “You’re forced to be agnostic.” Wiggins believes that many machine-learning algorithms perform
well under precisely these conditions. When working with so many unknown variables, “machine learning lets
the data decide what’s worth looking at,” he says.
F. At the Kavli Institute, Wiggins began building a model of a gene regulatory network in a yeast-the set of rules
by which genes selectively orchestrate how vigorously DNA is transcribed into mRNA. As he worked with
different algorithms, he started to attend discussions on gene regulation led by Christina Leslie, who ran the
computational biology group at Columbia at the time. Leslie suggested using a specific machine-learning tool
called a classifier. Say the algorithm must discriminate between pictures that have bicycles in them and pictures
that do not. A classifier sifts through labeled examples and measures everything it can about them, gradually
learning the decision rules that govern the grouping. From these rules, the algorithm generates a model that can
determine whether or not new pictures have bikes in them. In gene regulatory networks, the learning task
becomes the problem of predicting whether genes increase or decrease their protein-making activity.

G. The algorithm that Wiggins and Leslie began building in the fall of 2002 was trained on the DNA sequences
and mRNA levels of regulators expressed during a range of conditions in yeast-when the yeast was cold, hot,
starved, and so on. Specifically, this algorithm-MEDUSA (for motif element discrimination using sequence
agglomeration) -scans every possible pairing between a set of DNA promoter sequences, called motifs, and
regulators. Then, much like a child might match a list of words with their definitions by drawing a line between
the two, MEDUSA finds the pairing that best improves the fit between the model and the data it tries to emulate.
(Wiggins refers to these pairings as edges.) Each time MEDUSA finds a pairing, it updates the model by adding
a new rule to guide its search for the next pairing. It then determines the strength of each pairing by how well the
rule improves the existing model. The hierarchy of numbers enables Wiggins and his colleagues to determine
which pairings are more important than others and how they can collectively influence the activity of each of the
yeast’s 6,200 genes. By adding one pairing at a time, MEDUSA can predict which genes ratchet up their RNA
production or clamp that production down, as well as reveal the collective mechanisms that orchestrate an
organism’s transcriptional logic.
(Source: https://ieltsfever.org/academic-ielts-reading-test-96-with-answers/)
Questions 1-6
The reading passage has seven paragraphs, A-G. Choose the correct heading for paragraphs A-G from the
list below. Write the correct number, i-x, in boxes 1-6.
List of Headings
(i) The search for the better-fit matching between the model and the gained figures to foresee the activities of
the genes
(ii) The definition of MEDUSA
(iii) A flashback of commencement for a far-reaching breakthrough
(iv) A drawing of the gene map
(v) An algorithm used to construct a specific model to discern the appearance of something new by the joint
effort of Wiggins and another scientist

Page 7
 (vi) An introduction of a background tracing back to the availability of mature techniques for detailed research
on genes
(vii) A way out to face the challenge confronting the scientist on the deciding of researchable data.
(viii) A failure to find out some specific genes controlling the production of certain proteins
(ix) The use of a means from another domain for reference
(x) A tough hurdle on the way to find the law governing the activities of the genes
Example: Paragraph A iii
1. Paragraph B ______
2. Paragraph C ______
3. Paragraph D ______
4. Paragraph E ______
5. Paragraph F ______
6. Paragraph G ______
Questions 7-10
Complete the following summary of the paragraphs of Reading Passage, using No More than three words from
the Reading Passage for each answer.
Wiggins states that the astoundingly rapid development of techniques concerning the components of genes
aroused the researchers to look at (7.) ___________from a totally new way. (8.) ___________is the heart and
soul of these techniques and no matter what the (9.) ___________were, at the same time they can offer a
whole picture of the genes’ activities as well as (10.) ___________in all types of cells. With these techniques,
scientists could locate the exact gene which was on or off to manipulate the production of the proteins.
Your answers:
1. 2. 3. 4. 5.
6. 7. 8. 9. 10.

Section 5. The passage below consists of four sections marked A-D. For questions 1-10, read the passage and
do the task that follows. (10 points)
SERVICE EXCELLENCE AWARD
Which company gives the best level of service to its clients?From several hundred nominees for this
year’s award, the judges have elected a short-list of four. We now publish the written nominations. Which one do
you think the judges will choose?
A. THE CONSTRUCTION COMPANY
When the management of this company decided that its pokey London offices were no longer fit for a company
at the forefront of workplace construction, the obvious solution was to relocate.
When staff were deliberated, however, the overwhelming wish was to stay put. The company elected to refurbish
its existing premises, exactly the type of service it usually offers to its own clients. The building was gutted and a
21st century workspace installed. The episode encapsulates the obvious strengths of the company's business -
listening carefully to clients, deploying the right skills and delivering the results.
Morgan Lovell has dearly defined its market niche - fast-growing companies that occupy buildings of up to
10,000 square metres - and the services it wants to provide. Alongside its established strengths in workplace
consultancy and construction, it is seeking to offer follow-up maintenance and facilities management, providing
a one-stop shop for a company's workplace requirements.
It is pro-active in its selection of clients, grading each prospective customer according to a number of criteria
which are designed to identify those which are most likely to want to enter into a long-term relationship.
Once customers are on board, they are assigned an account manager, who is responsible for developing the
relationship. Clients are fully involved during individual projects and, at the end of each, they fill out a customer
service questionnaire, in which they grade each of the company’s personnel on his or her performance.
B. THE DRAMA SPECIALISTS
This company was formed by two enterprising teachers who were looking for a career change. They wanted
something that would utilise their respective areas of expertise - business studies and drama. The idea was a
simple one: to offer drama and role play to companies and other large organisations as a way of dealing with
communication problems. When it was first floated, the idea met with the standard response ‘nice idea, but
impractical, unrealistic’, but now, a decade later, the company has grown into a £2 million business, becoming
one of the UK's largest employers of actors.

Page 8
Perhaps the most striking feature of the company is the truly vibrant atmosphere of its headquarters, a converted
factory in northern England. Enthusiasm and sheer exuberance seem to infect everybody who works there, and
there was equal evidence of satisfied customers, with a small mountain of glowing letters from schools, training
councils and private businesses
The company's employees work in small teams that take the client’s brief, develop a script, rehearse it and then
go out on the road to perform. Typically, work might involve issues such as building confidence and dealing with
difficult people. At every performance, feedback forms are collected from the audience, and this is followed by a
detailed evaluation of results in conjunction with the client, ‘We don't say: "This is what we can do for you, take
it or leave it," one of the founders explains. 'We are completely focused on the message the customer wants to
communicate.’
C. THE DELIVERY SERVICE
If service excellence is viewed as a journey, then the vehicle way out in front most likely has this company's
name emblazoned on its sides. The choice of the express delivery company as a nominee for this year's award,
three years after its previous triumph, shows how much further down that road this company has travelled in the
interim.
In spite of the efforts of contenders to emulate its success, this company has gone from strength to strength,
increasing its revenues by 54% in the past five years, and introducing a string of innovations in the process.
An indication of just how far this company has come is its customer dissatisfaction survey, initially targeted at
8,000 customers. The company already surveys 4,000 customers twice a year on their level of satisfaction, with
results broken down by individual depots. The company's director of quality, explains: We go in with the
assumption that there will always be some little niggles and hitches, and we want to find out about them,'
Another important innovation from this company is - that they go out and seek employees' suggestions in
workout sessions', farther than wasting for them to float to. the surface. This way, improvement becomes the
responsibility of the many rather than the voluntary contribution of the few. In these workout sessions,
employees identify the threats to their business and the possible solutions. These are fed to managers, who must
use them to formulate an action plan.
Employees are also made aware of the performance of the company through the publication of league tables,
which rank individual depots.
D. THE ZOO
When the new chief executive arrived at this zoo, she found that, although staff were committed to the animals,
the human visitors were regarded as 'public enemy number one.’
In fact, the zoo had been in continuous decline for several years. Morale was low, keepers ruled over their
individual domains, and a blame culture was in place. She set about transforming this culture, putting customer
satisfaction at the centre of its strategy. For instance, staff were encouraged to engage the park's customers in
conversation and introduce, them to the animals. The results have been dramatic. The number of visitors has shot
up, and turnover has quadrupled in the last five years.
One of the challenges that any seasonal business faces is to instill temporary employees with the same values and
incentives as the full-time staff. At tire zoo, all employees receive a two-week induction programme and great
emphasis is placed on mentoring, whereby sensor staff advise and assist younger colleagues.
With visitors constantly on the move, it is important that employees are empowered to dispose of their needs.
There is a 'can-do' Service Excellence Award culture in evidence at the zoo, in which each employee is treated as
a 'walking information post’ for visitors, and is expected to dispose of any service default on the spot.
The zoo has already upgraded its objective from becoming the best regional attraction to becoming, the best
family attraction in the UK. The chief executive has a dear vision for the zoo. ‘In the future,' she says, 'the public
will simply not accept animals being exploited to make money, and that is why we must develop our
environmental contribution. The challenge is to become a leader within the conservation sector.’
(Source: CAE Plus 2 – Kristina)
Answer questions 1-10 by referring to the magazine article above about four companies which have been
nominated for an award. For questions 1-10, answer by choosing from sections A-D. You may choose any of
them more than once.
Which company
buoy up competition among its own branches? 1._______
has a system in place envisaged to give bolstering to less adept employees? 2._______
suffered initially from a lack of teamwork? 3._______
is aware that its present form of existence may have to be acclimatized? 4._______
has proved a lot of people wrong by being well-heeled? 5._______
Page 9
 is a one-time victor of the award? 6._______
involved its staff in a major decision? 7._______
requires employees to cope personally and instantly with problems that arise? 8._______
is regarded as the leader in its field by rival companies? 9._______
actively encourages its staff to influence the details of company policy? 10._______

PART IV. WRITING (60 points)

Section 1: Read the following extract and use your own words to summarize it. Your summary should be
from 120 to 150 words long. (15 points)
Thunderstorms, with their jagged bursts of lightning and roaring thunder, are actually one of nature’s primary
mechanisms for transferring heat from the surface of the earth into the atmosphere. A thunderstorm starts when
low-lying pockets of warm air from the surface of the earth begin to rise. The pockets of warm air float upward
through the air above that is both cooler and heavier. The rising pockets cool as their pressure decreases, and
their latent heat is released above the condensation line through the formation of cumulus clouds.
What will happen with these clouds depends on the temperature of the atmosphere. In winter, the air temperature
differential between higher and lower altitudes is not extremely great, and the temperature of the rising air mass
drops more slowly. During these colder months, the atmosphere, therefore, tends to remain rather stable. In
summer, however, when there is a high accumulation of heat near the earth’s surface, in direct contrast to the
considerably colder air higher up, the temperature differential between higher and lower altitudes is much more
pronounced. As warm air rises in this type of environment, the temperature drops much more rapidly than it does
in winter; when the temperature drops more than 4 degrees Fahrenheit per thousand feet of altitude, cumulus
clouds aggregate into a single massive cumulonimbus cloud, or thunderhead.
In isolation, a single thunderstorm is an impressive but fairly benign way for Mother Earth to defuse trapped heat
from her surface; thunderstorms, however, can appear in concert, and the resulting show, while extremely
impressive, can also prove extraordinarily destructive. When there is a large-scale collision between cold air and
warm air masses during the summer months, a squall line, or series of thunderheads, may develop. It is common
for a squall line to begin when an advancing cold front meets up with and forces itself under a layer of warm and
moist air, creating a line of thunderstorms that races forward at speeds of approximately forty miles per hour. A
squall line, which can be hundreds of miles long and can contain fifty distinct thunderheads, is a magnificent
force of nature with incredible potential for destruction. Within the squall line, often near its southern end, can be
found supercells, long-lived rotating storms of exceptional strength that serve as the source of tornadoes.
https://bahasainggris-online.com/quizzes/reading-test-1/
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
……………………………………………………………………………………………………
Section 2: The graph gives information about the percentage of the population if four different Asian
countries living in cities between 1970 and 2020 with additional predictions for 2000 and 2040. Summarize
the information by selecting and reporting the main features and making comparisons where relevant.
Write at least 150 words.

Page 10
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
……………………………………………………………………………………………………

Section 3: Write about the following topic:

International tourism is now the biggest industry in the world. Unfortunately, it brings tension rather than
understanding between the people from different cultures.
To what extent do you agree or disagree with this opinion?
Give reasons for your answer and include any relevant examples from your own knowledge and experience.
Write at least 350 words.
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
……………………………………………………………………………………………………
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
Page 11
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
……………………………………………………………………………………………………
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
……………………………………………………………………………………………………
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
……………………………………………………………………………………………………
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
……………………………………………………………………………………………………

---------------------THE END-------------------

Page 12