CHAPTER ONE : ORGANIZATION PROFILE

1. Geographical

Amica Sacco and Credit primarily operates in [specify the geographical region], serving
the financial needs of its members in [specific locations]. It may have multiple branches
or service points strategically located within its operational area.

2. Historical

Founded in [year], Amica Sacco and Credit has a rich history of providing financial
services to its members. It was established with the aim of addressing the financial
needs of a specific community or group within its operational area. Over the years, it has
grown and expanded its range of services to meet the evolving needs of its members.

3. Role of the Institution:

Amica Sacco and Credit plays a crucial role in providing accessible and affordable
financial services to its members. It serves as a financial intermediary, mobilizing savings
from its members and channeling them into loans and other financial products that
promote economic growth and development within its community. Additionally, it
fosters a culture of thrift and financial inclusion by offering financial education and
advisory services.

4. Objectives/Core Activities:

• Savings Mobilization: Encouraging members to save regularly and responsibly.

• Credit Provision: Providing affordable loans to members for various purposes
such as business expansion, education, housing, and emergencies.
• Financial Education: Offering financial literacy programs and workshops to
empower members with the knowledge and skills to make informed financial
decisions.
• Community Development: Engaging in community development initiatives
aimed at improving the socio-economic well-being of its members and the
broader community.
• Member Participation: Fostering a culture of member participation and
democratic governance, where members have a voice in the decision-making
processes of the institution.

5. Vision, Mission, and Core Values:

 • Vision: To be the leading provider of financial services that empower individuals
and communities to achieve their financial goals and aspirations.
• Mission: To provide accessible, affordable, and sustainable financial services that
meet the needs of our members while promoting financial inclusion, economic
empowerment, and community development.
• Core Values:
• Integrity: Conducting business with honesty, transparency, and ethical standards.
• Member-Centric: Placing the interests of members at the forefront of everything
we do.
• Innovation: Embracing innovation and continuous improvement to better serve
our members and adapt to changing needs.
• Social Responsibility: Contributing to the well-being of the community and
promoting social and environmental sustainability.
• Cooperation: Fostering a spirit of cooperation, collaboration, and mutual
support among members and stakeholders.

Organization structure
The organizational structure of Amica Sacco and Credit is likely designed to facilitate
efficient operations, effective decision-making, and clear communication within the
institution. While specific details may vary based on the size and complexity of the
organization, here's a typical organizational structure for such a financial cooperative:

1. Board of Directors:
• The highest governing body responsible for setting the strategic direction and
policies of the organization.
• Comprised of elected representatives from the membership, usually chosen
through democratic elections.
• Oversees the management of the institution, including financial performance, risk
management, and compliance with regulations.
2. Management Team:
• Chief Executive Officer (CEO) or General Manager: Responsible for the overall
management and administration of the organization, implementing policies set
by the board, and overseeing day-to-day operations.
• Executive Management Team: Consists of senior executives responsible for
specific functional areas such as finance, operations, risk management, human
resources, and marketing.
3. Departments/Functional Units:
 • Operations: Responsible for the delivery of financial products and services to
members, including savings, loans, and other financial transactions.
• Finance: Manages the organization's financial resources, including budgeting,
accounting, and financial reporting.
• Risk Management and Compliance: Ensures adherence to regulatory
requirements and manages risks associated with the organization's operations.
• Member Services: Provides customer support, handles inquiries, and assists
members with account-related matters.
• Marketing and Business Development: Develops strategies to attract new
members, promote financial products, and enhance the organization's brand
visibility.
• Information Technology: Manages the organization's technology infrastructure,
including software systems, networks, and cybersecurity measures.
• Human Resources: Oversees recruitment, training, performance management,
and employee relations.
• Community Engagement and Outreach: Coordinates community development
initiatives, outreach programs, and partnerships with local stakeholders.
4. Branches/Service Centers:
• Depending on the size and scope of operations, Amica Sacco and Credit may
have multiple branches or service centers located in different geographical areas.
• Branch Managers oversee the day-to-day operations of individual branches,
including customer service, staff supervision, and branch performance.
5. Committees:
• Audit Committee: Provides oversight of financial reporting, internal controls, and
audit processes.
• Credit Committee: Reviews loan applications, assesses credit risk, and makes
lending decisions in accordance with established policies.
• Governance Committee: Ensures compliance with governance principles,
nominates candidates for board elections, and oversees board effectiveness.
CHAPTER TWO: DUTIES AND RESPONSIBILITIES

1. Duties and Responsibilities:

• Tasks Performed:
• Handling M-Pesa float: Managing the M-Pesa float involves ensuring that there is
sufficient balance in the M-Pesa account to facilitate transactions for members
and customers.
• Filling and Recording of Documents: Document management involves accurately
filling out necessary forms, maintaining records of transactions, and ensuring
compliance with regulatory requirements.
• Commitment and Service Standards: Committed to providing excellent
customer service and adhering to high service standards set by Amica Sacco and
Credit.
• Customer and Stakeholder Responsibilities: Ensuring the satisfaction of
customers and stakeholders by promptly addressing their inquiries, resolving
issues, and providing accurate information.

2. Tasks Performed:

• M-Pesa Float Management:

• Monitoring and replenishing M-Pesa float to ensure uninterrupted service.
• Recording M-Pesa transactions accurately for reconciliation purposes.
• Filling and Recording of Documents:
• Filling out membership forms, loan applications, and other documentation
accurately.
• Maintaining organized records of transactions, member accounts, and other
relevant documents.
• Ensuring compliance with regulatory requirements related to document retention
and data privacy.

3. Commitment and Service Standards of Amica Sacco:

• Excellent Customer Service: Commitment to providing courteous, efficient, and

personalized service to members and customers.
• Transparency and Integrity: Adhering to ethical standards and maintaining
transparency in all dealings with members, stakeholders, and regulatory
authorities.
 • Timely and Accurate Transactions: Ensuring that all transactions are processed
promptly and accurately to meet the needs and expectations of members and
customers.

4. Customer and Stakeholder Responsibilities:

• Customers: Providing accurate information, adhering to loan repayment

schedules, and promptly reporting any issues or concerns.
• Stakeholders: Supporting the mission and objectives of Amica Sacco and Credit,
participating in governance processes, and promoting the organization's services
within the community.

5. Relevance of Work to the Organization:

• Financial Stability: Effective management of M-Pesa float and accurate record-

keeping contribute to the financial stability and operational efficiency of Amica
Sacco and Credit.
• Member Satisfaction: Providing excellent customer service and maintaining
accurate records enhance member satisfaction and loyalty, leading to increased
retention and positive word-of-mouth referrals.
• Compliance and Risk Management: Ensuring compliance with regulatory
requirements and maintaining accurate records mitigate compliance risks and
protect the reputation of the organization.
• Community Development: By fulfilling duties and responsibilities diligently, you
contribute to the overall mission of Amica Sacco and Credit in promoting
financial inclusion and socio-economic development within the community.
CHAPTER THREE: SELF EVALUATION

1. Experiences Faced:

• Reflect on the various experiences you encountered while performing your duties
and responsibilities at Amica Sacco.
• Consider challenges overcome, successes achieved, and any significant events or
situations you faced during your tenure.

2. Meeting Set Objectives:

• Evaluate your performance in meeting the objectives set for your role at Amica
Sacco.
• Assess how effectively you accomplished tasks, fulfilled responsibilities, and
contributed to the organization's goals and mission.

3. Lessons Learned:

• Reflect on the lessons you've learned from your experiences at Amica Sacco, both
positive and negative.
• Identify areas of personal and professional growth, skills acquired, and insights
gained from challenges and successes.

4. Techniques Used in Gaining Skills and Knowledge:

• Identify the techniques and strategies you employed to acquire new skills and
knowledge relevant to your role at Amica Sacco.
• Consider formal training programs, self-study, mentorship, on-the-job learning,
and any other methods you utilized to develop your capabilities.

5. Amica Sacco:

• Assess the impact of your experiences, performance, and learning on Amica

Sacco as an organization.
• Consider how your contributions have contributed to the overall success,
effectiveness, and mission fulfillment of Amica Sacco within its community and
industry.
 SUMMARY

As an attachment student at Amica Sacco and Credit, you'll experience firsthand the
inner workings of a financial cooperative dedicated to serving its members and the
community. With a focus on financial inclusion and community development, Amica
Sacco offers a range of services including savings accounts, loans, insurance products,
and investment opportunities.

Throughout your attachment, you'll witness the organization's commitment to providing

excellent customer service, transparency, and integrity in all interactions. You'll have the
opportunity to engage with members, assist in various financial transactions, and
contribute to community development initiatives.

RECOMMENDATIONS AND SUGGETIONS

1. Enhance Digital Services: Invest in digital banking platforms and mobile applications to
improve accessibility and convenience for members. This could include online account
management, loan applications, and digital payment options.
2. Expand Financial Education Programs: Develop comprehensive financial literacy
programs for members to improve their understanding of personal finance, budgeting,
and investment strategies. This could include workshops, seminars, and online
resources.
3. Diversify Product Offerings: Explore new financial products and services tailored to the
evolving needs of members. This could include innovative savings products, investment
options, or specialized loan programs.
4. Strengthen Risk Management Practices: Enhance risk management frameworks to
mitigate potential risks associated with lending, investments, and operations. This
includes regular risk assessments, compliance monitoring, and contingency planning.
5. Improve Customer Service: Implement training programs for staff to enhance their
customer service skills and ensure consistent delivery of quality service. Focus on
responsiveness, empathy, and professionalism in all member interactions.