972K Wheel Loader PEM00001-UP (MACHINE) POWERED BY C9.3 Engine(SEBP57...

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Product: WHEEL LOADER

Model: 972K WHEEL LOADER PEM00318
Configuration: 972K Wheel Loader PEM00001-UP (MACHINE) POWERED BY C9.3 Engine

Service Letter
PRODUCT SUPPORT PROGRAM FOR REPLACING THE COMMON RAIL FUEL PUMP ON CERTAIN
C9.3 ENGINES IN CERTAIN CATERPILLAR PRODUCTS
Media Number -TEBE4084-04 Publication Date -19/05/2016 Date Updated -23/08/2017
CONFIDENTIAL

TEBE4084-04

19May2016
(Revised 23Aug2017)

U-257
A-198
D-229
O-224

PRODUCT SUPPORT PROGRAM FOR REPLACING THE COMMON

Before/After RAIL FUEL PUMP ON CERTAIN C9.3 ENGINES IN
CERTAIN CATERPILLAR PRODUCTS

1290 1251 1920 PS45080

NOTE:
Caterpillar’s obligations under this Service Letter are subject
to, and shall not apply in contravention of, the laws, rules,
regulations, directives, ordinances, orders, or statutes of the

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United States, or of any other applicable jurisdiction, without

recourse or liability with respect to Caterpillar.

NOTE:
This Program must be administered either before or after
failure. In either case the decision whether to apply the
Program is made by the dealer. When reporting the repair, use
"PS45080" as the Part Number and "7755" as the Group Number. If
administered before failure, use "56" as the Warranty Claim
Description Code and "T" as the SIMS Description code. If
administered after failure, use "96" as the Warranty Claim
Description Code, and "Z" as the SIMS Description Code.

NOTE:
The information supplied in this service letter may not be valid
after the termination date of this program. Do not perform the
work outlined in this Service Letter after the termination date
without first contacting your Caterpillar product analyst.

NOTE:
This Revised Service Letter replaces the 19May2016 (Revised
03Mar2017) Service Letter. A change has been made to the
Termination Date.

TERMINATION DATE

28Feb2018

PROBLEM
The existing common rail fuel pump can fail on certain C9.3 Engines in
Caterpillar Products. If the existing pump fails it can cause engine
fault codes to appear, engine power to de-rate, or in rare cases cause
severe engine damage.

AFFECTED PRODUCT
Model Identification Number
12M 2 F9B00100-00182

F9M00100-00375
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R9P00100-00141

R9S00100-00198
12M 3 N9B00100-00101

N9F00100-00101
140M 2 M9D00200-00310, 500-683, 685-698, 700-1626

M9G00200-00202

M9J00200-00249, 400-829

M9M00200

R9G00100-00276

R9M00100-00367
140M 3 N9D00100-00102

N9J00100-00101
160M 2 M9E00200-00213, 400-409

M9K00200-00209, 400-425

M9L00200

M9T00200-00204

R9L00100-00184

R9T00100-00238
160M 3 N9E00100-00101

N9K00100-00104
336E CMR00161-00194

KED00198-00220
336E HVG RBS00171-00172
UHD OEM
336E L BZY00135-02516, 2518

FJH00151-00760

GTJ00122-00134

JRJ00201-00225, 227-344

TEG00161-00171, 173-174 Caterpillar: Confidential Yellow

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YCE00191-00579

YEP00124-00538
336E L H RZA00169-00171, 173, 175-176, 182-221, 224-417, 419-
434, 436-470, 472-512, 514-518, 560
336E L OEM DSZ00201-00203

T3Z00201-00223
336E L UHD PCE00211
OEM
336E LN TMZ00221-00329
336E LN H SSL00145, 147-161
336F L LCL00152

RKB00241-00242

SSN00198

WTZ00151
568 GF YJX00100-00118
568 LL BRB00200-00293
627H DBW00102-00317

LCT00101-00111
627K WTC00101-00103
637K WTS00100-00101
725C LFB00222-00223

TFB00111-00116, 144
966K PBG00280-01018, 10001

TFS00103-01092
966K XE NGX00101-00107, 201-276
966M DYC00236-00238

KJP00401-00406
966M XE P6C00287
972K PEM00264-00692

Z4W00109-00639
972M A8P00201-00204

JPR00236-00240
D6T LGP HTZ00002

JRW00150-00264, 300-360 Caterpillar: Confidential Yellow

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ZJB00002, 150-575, 1050-1334

D6T LGP PLR00100-00145, 500-602
OEM
D6T LGP PAT EJJ00225-00231, 233-239, 300-302

KSB00225-00529, 1125-1542

RAD00001
D6T XL GMK00001, 100-811, 1000-1316, 1318-1321, 1323, 1325

TSM00100-00222, 300-314
D6T XL PAT DTD00175-00277, 1075-1210

JZC00175, 300
D6T XW SLJ00125-00384, 1025-1152

WLM00125-00128, 300
D6T XW PAT RCW00200-00407, 1100-1384

RRK00200-00205, 300
D7E HKA00401

TAN00400-00496, 1200-1313
D7E LGP SSH00300-00301

TJA00423-00502, 1100-1161

PARTS NEEDED

Part Number Description

Qty

1 6V8260 SEAL-O-RING

2 2147567 SEAL-O-RING-STOR

6 2147568 SEAL-O-RING-STOR

2 2287090 SEAL-O-RING-ORFS

2 2385080 SEAL-O-RING-STOR

1 4286096 KIT-F PUMP LINE

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1 5117975 PUMP GP-FUEL

1 AFTSOFTWARE AFTERTREATMENT
SOFTWARE

1 SOFTWARE ENGINE SOFTWARE

In order to allow equitable parts

availability to all participating dealers,
please limit your initial parts order to
not exceed 10% of dealership population.
This is an initial order recommendation
only, and the ultimate responsibility for
ordering the total number of parts needed
to satisfy the program lies with the
dealer.

ACTION REQUIRED
Refer to KENR8149, "Fuel Injection Pump - Remove and Install".

If the pump is being replaced due to a failure, please fill out

REHS9724, Special Instruction, "High Pressure Fuel Pump Return Form",
and include it in the box with the returned pump. Refer to the Parts
Disposition.

Note: This procedure has changed to include turning the engine off the
damper and timing the engine using the pump. It is no longer required
to time the engine using the timing port for the crankshaft.

Install the latest Engine software for T4I machines.

Install the latest Engine and Aftertreatment software for T4F machines.

SERVICE CLAIM ALLOWANCES

Product Caterpillar Dealer Suggested Customer Suggested

smu/age
whichever Labor Labor Labor
Parts % Parts % Parts %
comes first Hrs% Hrs% Hrs%

0-6000 hrs, 100.0% 100.0% 0.0% 0.0% 0.0% 0.0%

0-48 mo

6001-8000 hrs, 33.0% 50.0% 0.0% 0.0% 50.0% 50.0%

49-60 mo
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NOTE: This is a 6.0-hour job

PARTS DISPOSITION
NACD:

If the pump has failed, hold the pump for a Parts Return Request (PRR).
A Parts Return Request (PRR) will be issued to you through the Send-It-
Back process after the claim is submitted. Make sure to list the
service letter program number on the packing slip and include the
closed work order paperwork.

EAME, LACD, and APD:

If the pump has failed, hold the pump for 30 days for a possible Parts
Return Request (PRR). Make sure to list the service letter program
number on the packing slip and include the closed work order paperwork.

If a Parts Return Request (PRR) is not issued to you after 30 days

through the Send-It-Back process, handle the parts in accordance with
your warranty bulletin on warranty parts handling.

Copyright 1993 - 2023 Caterpillar Inc. Wed Mar 29 13:25:05 UTC+0200 2023
All Rights Reserved.
Private Network For SIS Licensees.

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